Versitec is the Service Division of Cranel, Inc. 2007

Versitec - the Service Division of Cranel, Inc. Versitec offers service and maintenance programs for document imaging and data storage equipment and software. The company’s niche is in providing customers with flexible, customized service packages backed by quick, personalized, problem-response teams. Versitec is able to improve on the industry standard for service by staffing a highly experienced, professional Customer Support technical team and then making support available virtually around the clock. The Support staff is very accessible and allows customers to reach a “live” person quickly, cutting down on time lost wading through phone trees and waiting on hold. The Versitec division offers customers a “Single-Point-of-Contact.” Many customers are responsible for managing service for many pieces of equipment. Versitec steps in and consolidates contracts and trues-up renewals to make the administration process easier for customers. The company offers packages to fit the changing needs of the marketplace. For example, to help customers who have followed the trend of buying a larger number of smaller scanners, Versitec offers a Repair Credits program. Customers can purchase “X” number of repair credits to redeem as needed, effectively covering their equipment while avoiding the need to buy a separate service contract for each piece. To find out more about Versitec’s service solutions portfolio, please visit versitec.com. Versitec provides service for BÖWE BELL + HOWELL, Canon, Fujitsu, KODAK, Sun Microsystems, SymantecTM and many other key equipment and software providers within the document imaging and data storage industries. Headquartered in Columbus, OH, Versitec also has a Depot Repair Facility, the largest of its kind in the industry, located in Boston, MA. Versitec employs 60+ people.

Cranel, Inc. Since 1985, Cranel Inc. has focused on empowering businesses through intelligent, innovative and comprehensive solutions that align IT investments with business goals. Our business units -- Adexis, Cranel Imaging, ISOdx, and Versitec -- offer a wide range of expertise and excellence. From computing and data storage infrastructure solutions, change isolation software systems and digital document imaging equipment to software, and service and support for all offerings, we bring you business value and unmatched integrity. Catering to some of the country's most prestigious businesses, Cranel employs more than 200 outstanding professionals who are recognized leaders in their fields. Our Columbus, Ohio headquarters is home to our 24-hour customer support center, customer competency center, product development labs, and products warehouse.

Versitec is the Service Division of Cranel, Inc. 2007

MEDIA CONTACT: Mary Conway Versitec 614.431.8000

ADVANCED LEVEL OF SUPPORT COMES TO NETBACKUP USERS New Solution Reduces Problem Resolution Time by up to 75 Percent

COLUMBUS, OHIO – June 29, 2007 – Versitec, a division of Cranel, Inc., announces a revolutionary industry-first solution that will provide SymantecTM NetBackup users with an unprecedented level of support. Versitec Enhanced NetBackup Support (VENS) is proven technology that can reduce time to problem resolution for NetBackup users by up to 75 percent. “The VENS solution will make an amazing difference to the vast community of NetBackup users,” said Versitec Founder Craig Wallace. “In addition to the assurance of rapid diagnosis and correction of NetBackup problems, the NBU users will be able to leverage a history of system changes to work smarter, faster and more strategically. It’s exciting for Versitec to be able to bring something to market that has an ability to make such an impact.” “VENS saves me a lot time. A couple of months ago, we had a problem receiving our vault emails. Versitec was able to solve our problem quickly because they had all of the log information they needed right there to identify and then resolve it, “ said Eric Midkiff, Network Administrator, Thomas Memorial Hospital. “Incorporating ISOdx, the Cranel software division’s flagship product and namesake, into VENS is what brought the solution to its level of distinction,” Wallace stated. With ISOdx, changes in the NetBackup environment can be rapidly detected – down to the character level – across hundreds of thousands of aspects and numerous devices in a matter of seconds. ISOdx collects and retains snapshots of a system’s most critical configurations and log files, creating a living record of the IT infrastructure. This living record that serves as a comparative base for isolating change also provides a reliable, consistent and accurate reference source for problem resolution, documentation, audits, staff training and more. With this documented history, companies that use NetBackup are protected from potential loss of knowledge that can result from operational errors, system failures or changes in personnel. Wallace noted that the days of waiting hours, days or weeks to gain access to key log files are a thing of the past. “With VENS, mismatched log files are no longer an issue. Client files are obtainable with a single command, and data documentation provides disaster recovery insurance.” The Cranel family of companies worked together to bring this unique offering to NetBackup users. Versitec is a leader in support and service management for the data storage and image solutions industries. Adexis aligns computing and storage infrastructure to support the needs of businesses nationwide, and ISOdx is a ground-breaking change diagnostic and reporting solution that brings instant success in managing IT knowledge, change and risk around the clock.

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Versitec is the Service Division of Cranel, Inc. 2007

Cranel, Inc. Leadership

Nick Cellentani, Vice President of Operations and Storage Consulting Nick Cellentani, an integral executive since May 1997, is responsible for three separate areas of Cranel, Inc., including Information Technology, Operations, and Consulting Services for Adexis. Prior to joining Cranel, Nick was product manager for Salesoft, a leader in sales force automation software, where his team achieved the Gartner magic quadrant status. Nick has also held key roles with Symix systems, a leader in CRM software, and Liebert Corporation, where he was director of sales and marketing operations for the global leader in business critical continuity. Nick is a graduate of Franklin University with a Bachelor of Science in Mechanical Engineering. Michael Cush, Chief Technology Officer Michael Cush joined Cranel in October 2000. Prior to his appointment as CTO, he served as Vice President of Technical Services for Resource One Computer Systems. He also held positions with Sun Microsystems and The Ohio State University's Computer and Information Science Department. As CTO, Michael plots Cranels technical future, directs market analysis, and develops company market positions and solution offerings. He also heads development of ISOdx, a change isolation tool that provides unprecedented visibility and control over IT environments. Michael is a graduate of The Ohio State University with a Bachelor of Science degree in Management Information Systems. Scott C. Slack, Vice President and General Manager, Cranel Imaging Scott Slack was appointed Vice President and General Manager of Cranel Imaging in 2004, after holding the positions of Vice President of Marketing and Marketing Director. Prior to joining Cranel, Scott served in senior marketing and sales management positions at Information Dimensions, Inc., Legent Corporation, and Sterling Software. Scott leads Cranel in the development and implementation of marketing strategies and programs, as well as directing vendor relations' efforts and partner development initiatives. He holds B.S. and B.A. degrees in Marketing and Transportation & Logistics from The Ohio State University. Michael Tracy, Chief Financial Officer Michael Tracy joined Cranel as Chief Financial Officer in October 2000. He previously held senior financial management positions with The Mike An Group, MBA Marketing Corporation, and Safelite Auto Glass. He also served as an auditor and manager at Arthur Andersen & Co. Michael directs all accounting, finance, and human resources functions at Cranel. He is a CPA and graduate of Miami University of Ohio. Mike Trautman, Vice President and General Manager, Adexis In 1986, Mike Trautman joined Cranel, Inc. to open the Pittsburgh/Cleveland market. Two years later, he relocated to the East Coast to open two new Cranel sales territories. Over the next eight years, Mike developed a storage expertise track record that earned him the role of Vice President of Cranel's Eastern Region in 1998, followed by an appointment to Vice President of Sales in 2001. Prior to joining Cranel, Mike worked for a plastics manufacturer in Dayton, Ohio. A graduate of Cedarville University, Mike has a Bachelor's degree in Sales and Marketing, and a minor in Communications. Craig Wallace, Founder, Versitec In 1994, Craig Wallace joined Cranel, Inc. to start the service business known as Versitec. Prior to founding Versitec, Craig held positions in sales and marketing in the Network Service Divisions of CompuServe, both at their Corporate Offices and in the Washington, D.C. area. Craig is responsible for the sales and operations of the entire Managed Services Business headquartered in Columbus, Ohio and the advanced Depot operations facility in Shrewsbury, Massachusetts. Under Craig's management, Versitec has achieved a significant compounded annual growth rate since its inception in 1994. Craig holds a B.S. degree in Marketing from The Ohio State University.

Versitec is the Service Division of Cranel, Inc. 2007

James Wallace, President and CEO James Wallace founded Cranel, Inc. in 1985 and today guides the company's overall strategic direction. Prior to founding Cranel, Jim was not only the owner of Microtech, an electronic component manufacturer's representatives firm, but also established Cascade Data, an electronic component company, and REP Associates, a business computer firm. Through Jim's leadership and his more than 30 years experience in information technology and engineering, Cranel has grown into an expansive company with locations across the U.S. A graduate of North Dakota State University, Jim also received a MBA from the University of Iowa and attended the Advanced Management Program at Harvard University.

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th1nk oneth1nk one

s i m p l i f y1

th1nk onesolution for your document imaging and data storage service.

When it comes to document imaging equipment, downtime can be a real

problem for your customers. Productivity stops and frustration levels

go up. It’s not uncommon for customers to hold many service contracts,

all with different terms, manufacturers and renewal dates. So when

equipment goes down, things get complicated.

But what if you could help change all that? Imagine reducing post-sale

service issues and enjoying the ease of referring your customers to One

Simple Point of Contact for all their service needs. Versitec simplifies

your customer’s life by dramatically streamlining the service process

and reducing costs. When you introduce your customer to Versitec’s

Service Solutions, you’ll help position your company as a strategic

partner and create a long-term revenues stream for your business.

An easier way to manage service.

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uncomplicated Freedomto do you job and the convenience of knowing we are doing ours right

Since 1994, businesses all over North America have been enjoying simplified

scanner service. Versitec’s Customer Support Center provides you or your customer

with one point of contact for all their scanning equipment service needs. Only ONE

phone number to call. ONE consultation. ONE service contract. ONE person who

intimately knows you and your customer’s particular business needs.

one point of contact backed by knowledgeable service professionals.

Simplify your life with one point of contact.

The simplicity of ONE.

contracts

partscall escalation

preventive maintenance

cleaning

repair

technical support

training

consumables

service calls

renewalsservice vendors

spares

ONE CONTACT

A name you can trust.

• Customized service solutions –

we understand “one-size” doesn’t fit all

• The most knowledgeable people

in the business

• Long-term, close relationships

with key manufacturers of document

imaging and storage equipment

• Best-in-class, award-winning

service standards

You may know our sister company, Cranel Imaging—the nation’s leading

value added distributor of document imaging, storage, and duplication

products. Together, we make a great team. We’re a ‘cut above’ the rest in

service for many reasons:

VAR Bucks — earn credit on your Cranel Imaging account when you

refer customers for Versitec’s equipment service

Service Management Portal — customers help themselves by managing

their account and credits through a single point of contact

Technotes — people like to use our online search tool to find

answers for common technical issues

Cranel Imaging Online Ordering — you can search product and service

options, check pricing and place orders conveniently online

Boston Depot Repair Center — the largest, most technically

proficient repair facility in the industry also offers spare parts,

consumables, cleaning kits, and refurbished equipment

Consumable Kits and Spare Parts — a comprehensive selection

to provide your customers with everything they need for easy

maintenance and longer lifecycles

FirstCerve All-in-One Service and Maintenance Solution —

an all-inclusive, bundled service package designed to minimize

downtime and provide 24x7 customer support.

Refurbished Equipment — customers save with pre-owned

equipment complete with warranty

Versitec and Cranel Imaging offer many innovative programs which enable customized service: 24/7C

US

TOMER SERV

I CE

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Versitec provides support for these recognized document imaging and data storage brands:

th1nk oneVersitec makes it easy to get started with custom marketing programs

designed around your business’s emphasis on service. Whether you

prefer to market directly to your customers and resell Versitec service,

or you prefer to refer your customers to Versitec, we’ll assist you in

developing a marketing program to achieve results.

Your customers will thank you for introducing them to Versitec.

Increase your value to your customers.

Call Versitec today at 888-722-6548, or logon to versitec.com to request a meeting or more information .

Versitec Depot Facility

908 Boston Turnpike Road

Shrewsbury, MA 01545

Toll Free: 800.727.2635

Phone: 508.480.8780

Fax: 508.460.1890

versitec.com/depot

1Versitec Corporate Headquarters

8999 Gemini Parkway

Columbus, OH 43240

Toll Free: 888.722.6548

Phone: 614.431.8000

Fax: 614.431.8388

versitec.com

VC-VARO-12-06

th1nk one