Version Date: 6/19/20154/4/2016 Version 2€¦ · Version Date: 6/19/20154/4/2016 Version 2.0 2 Welcome to the Ratner Learning Academy! As a part of our commitment to your growth

Version Date: 6/19/20154/4/2016

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Version Date: 6/19/20154/4/2016

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Welcome to the Ratner Learning Academy!

As a part of our commitment to your growth and success, we offer you

an on-going education program. Completion of the sessions will both

re-enforce your skills and professionalism: a win for you, a win for the

Client, and a win for the Company.

Attention ALL Stylists:

Effective immediately, all Stylists that come to class without the

necessary tools to participate in the hands-on portion of the class, or

stylists who arrive 15 minutes late to a class will be counted as

incomplete and automatically considered a NO SHOW. ALL educational

classes start promptly at 10am.

Tools to bring to class, class descriptions, class fee, addresses to

training centers and directions are available 24/7 on Self Service under

the “Ratner Learning Academy” bookmark for your convenience.

Any concern or questions please call the Help Desk via Online Assistance.

Thank you in advance for your attention and cooperation!

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Table of Contents

Table of Contents .................................................................................................................................. 3

Introduction .............................................................................................................................................. 4

Accessing Self Service ........................................................................................................................ 5

How to Change Password ......................................................................................................................................... 5

Portal Window Overview .......................................................................................................................................... 6

Ratner Learning Academy ................................................................................................................... 7

Course Catalog ............................................................................................................................................................. 7

Training Calendars ...................................................................................................................................................... 8

Register for Training .............................................................................................................................................. 10

View/Cancel Enrollments ....................................................................................................................................... 12

Road Rules Web Training ....................................................................................................................................... 13

Training History ........................................................................................................................................................ 14

Training Forms ........................................................................................................................................................... 15

Driving Directions ..................................................................................................................................................... 15

Training User Guide ................................................................................................................................................. 16

Important Note: At times you may be temporarily locked out of Self Service

during system updates and enhancements. If this occurs, please refer to the message

displayed on the Self Service Portal Login Screen for details. In most cases the

system downtime is minimal.

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Introduction

How do I access Ratner Learning Academy?

Ratner Learning Academy is available through Self Service. You can access Self Service from your

salon or home computer.

In the Salon – Select Self Service Link on the Salon Portal

At Home – https://myratner.com

Salon Associates – Use your Associate ID (same ID used to access Retail.net system) and the

password will be the last four digits of your Social Security number

Once you have logged on to Self Service, select the Ratner Learning Academy bookmark on the

Navigation Panel <left side of screen>.

How do I logout of Self Service?

You must use the “Logout” button when exiting Self Service. Please do not select the “X” on your

browser to exit because this does not close your Self Service session. The “Logout” button is

located in the top right-hand corner of the screen.

Can I change my password?

It is strongly recommended that you change your password the first time you access Self

Service. When you first access Self Service, the “Change Password” link will appear on the

portal page. Select the “Change Password” link, which will open a smaller window that is used

to change your password.

Select

“Change Password”

Link.

Use the Sign out

button to exit Self

Service.

Please DO NOT

USE the

Important Note:

Password is case sensitive.

Important Note: If you have accessed Lawson Self Service in the past and changed your

password, please sign on using that password rather than the last 4 digits of your Social Security

number.

https://myratner.com/

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Who do I contact if I need help or have problems with Ratner Learning Academy or logging in to

Self Service? If you encounter problems, please contact the Help Desk via Online Assistance.

Accessing Self Service

Important Note: Your

browser must have its pop-up

blocker disabled.

Enter User Name (Associate

ID) & Password (Last 4 digits of

Social Security #) then select

Login.

How to Change Password

Step 1: Select the

Password Reset

link to open a new window.

Step 2: Enter you current

password and new password

twice then select Change

to complete process.

Ratner Companies Associate RLA User Guide

Version Date: 4/4/2016

Version Number 1 6

Portal Window Overview

The following provides an overview of the Self Service Portal window and navigation instructions.

Ratner Learning Academy

can be located under

Associate Self-Service.

Associate Self

Service bookmarks

are listed here.

Select the Ratner

Learning Academy

bookmark to open

smaller menu with

links to various

training options.

Ratner Learning Academy Menu:

Course Catalog – Provides details about classes

offered.

Training Calendars – View upcoming classes in a

calendar format.

Register for Training – Select this bookmark to

enroll in classes.

View/Cancel Enrollments – View your current

registrations. You may also CANCEL Registrations

by selecting this bookmark.

Road Rules – Link for required New Hire training.

Training History – View training history for

completed classes.

Training Forms – BCC only.

Driving Directions – To training facilities.

**Training User Guide*** – Document outlining the

RLA functions in further details.



Version Number 1 7

Ratner Learning Academy

Course Catalog

The Course Catalog will provide details about the classes offered through RLA.

Step 1: Select the

Course Catalog

bookmark to open

window. Click on the BCC

Course Catalog icon

Important Note: To print Course Catalog, select printer icon in the top left corner of the PDF.

Step 2: Select

the Catalog icon

to open PDF.



Version Number 1 8

Training Calendars

To view upcoming Sessions by Region, select the Training Calendars bookmark on the Navigation Panel. The

form will open to display the Regional Calendars.

Once you click the icon, a calendar similar to the one below will open. Use page down on to view next month.

Step 1a: Select the

Training Calendar

bookmark to open

window that

displays Calendars

by Training Region.

Important Note: To print calendar, select printer icon in the top left corner of the PDF.

Important Note: The Training Calendars are split by Training Region, displaying the scheduled

Sessions by Course for that Region. The day, start date, session number, Training Center

(Facility), instructor, time and Toolkit are also displayed.

Step 1b: Select

the Calendar icon

for your Region to

open PDF.



Version Number 1 9

Step 1d: Once you have made your

selection, make note of the Course

Name and Session Number. To

enroll in class, you will select

Register for Training bookmark.

The steps to Register for Training

are outlined in the next section

Step 1e: Select Link to open

the ToolKit PDF for the

Course/Class. The ToolKit

provides a list of tools that are

required for you to bring to

class.

Step 1c:

Optional. Select

the Printer icon

to print calendar.



Version Number 1 10

Register for Training

It is quick and easy to register for Training Sessions. To enroll, select the Register for Training bookmark

on the Navigation Panel. Follow the steps outlined below to enroll in a Training Session:

Step 1: Select the Register for Training bookmark. The form below will open.

Step 1b: The Courses

will display in this box.

Select the link for the

Course that you wish

to enroll.

Important Note:

BCC Required Category is a

list of required classes for

New Hire Associates.

Step 2: Select the Category for the

Course that you wish to take. If you are not

sure of the Category, select one link at a

time to display Courses in the box below.

You may move from link to link until you find

the Course.

Step 3: The Courses


Select the link for the

Course that you wish

to enroll.



Version Number 1 11

Helpful Hint: For Course information, select the Course Catalog bookmark, which will provide details

about the classes offered through RLA.

Select the Training Calendar bookmark for a list of Sessions by Training Region, including the day,

start date, session number, Training Center (Facility), instructor, time and tools required

(Toolkit) for each class.

Step 4: The scheduled

Sessions for the Course


Select the Session

Number to enroll in that

Session.

Also included in this

section are the Session

Start Dates, Training

Facilities, Status, Start

and End Times.

Important Note: Once your registration is complete, you can view your upcoming training under

View/Cancel Training, which is outlined in the next section.

STOP: PLEASE

make sure that the Class

that you register for is

in the correct Training

Region.

Step 4: Select

OK to complete

the enrollment.

Step 5: OPTIONAL - If you receive this

message when registering for a class, then the

class is full and you can be placed on a Waitlist. If

you select OK, you are agreeing to being placed on

the WaitList, you must check back periodically to

check the status of your registration. To check

the status, please select the “View/Cancel”

bookmark. If a space becomes available for the

class, your registration status will move from

WaitList to Confirmed.



Version Number 1 12

View/Cancel Enrollments

To view your enrollments or cancel an enrollment, select the View/Cancel Enrollments bookmark on the

Navigation Panel. When the form opens, your scheduled enrollments will be displayed. Canceled Sessions and

No Show history will also appear on this form.

Step 1: Your

enrollments will appear

in this window. If you

select the link for the

Course, the Training

Facility, Start Time and

End time details will

appear in the box below.

Step 1b: To cancel a Training

Session, select the Cancel link to

the right of the Course. Your

canceled Session history will always

appear on this form.

Step 1c: If you select the

Cancel link, this box will appear

for confirmation. Select OK to

cancel or Cancel to return back

to the Scheduled Training form.

Once you select OK, the

Registration Status for the

Session selected will change to

“Canceled”.

VERY IMPORTANT:

If you are unable to attend a

Training Session, you MUST

cancel the Session before the

Enrollment Period ends!



Version Number 1 13

Road Rules Web Training

Ratner requires that all new Associates complete the Road Rules Online Training within the first 90 days of

hire.

You can access the Road Rules Web training two different ways. The steps below will walk you through both

options.

Option 1: Access Road Rules Web Training from

the Navigation Panel.

Option 2: Access Road Rules Web Training through Register for Training bookmark.

Option 1: Select the

Road Rules Web

Training bookmark on

the Navigation Panel,

which will open a

separate window, so

that you can begin the

training.

Road Rules Web Training complete

Option 2a: Select the

BCC Required link to

open Course listing in

the next box.

Option 2b:

Select Road

Rules Course.

Warning: You must complete the entire Web

Training Course. IF YOU STOP before completing

the Session, you will not receive credit for the Road

Rules Web Training. If you stop the web training, you

may return later and resume where you left off.

Warning: If you complete your test then reopen and go past the

Welcome page (next button) on the same day, it will wipe out your

first test.

Important Note: New Hires must wait 48 hours before accessing Self Service.



Version Number 1 14

Training History

Your Training History is available to view in Lawson RLA. The Course and Date Completed will display on the

form.

Step 1b: Your

Training History and

the date completed

will appear on this

form.

Step 1c: Optional.

Select the Print button

to print a copy of your

Training History.

Step 1a: Select

the Training

History bookmark

to view Training

History.



Version Number 1 15

Training Forms

Additional Educational Forms are available via the Training Forms bookmark.

Driving Directions

Need help finding the Learning Centers? To print the directions/maps to Learning Centers, follow steps

below:

Step 1b: Select

the link for the

Educational Form

that you wish to

view and/or print.

Important Note:

To print form, select

printer icon in the top left

corner of the PDF.

Step 1b: Select the Training

Region in which the Training

Facility is located. The links to

the Driving Directions will appear

to the right.

Step 1c: Select the

Training Facility link

to open and print

map/directions.

Important Note:

To print Driving Directions

or Training User Guide in

the next section, select

printer icon in the top left

corner of the PDF.

Step 1a: select

the Training Forms

bookmark to access

misc Educational

Forms.

Step 1a: Select the

Driving Directions

bookmark to access

Learning Center

maps.



Version Number 1 16

Training User Guide

Need help using Lawson RLA? The BCC Associate User Guide will provide step by step instructions for using

Lawson RLA.

Enjoy using Self Service and Ratner Learning Academy!

Step 1a: Select

the Training User

Guide bookmark to

open link to BCC

Training User

Guide. Step 1b: Select

the BCC Training

User Guide icon to

open user guide.

If you encounter problems,

please contact the

Help Desk

via

Online Assistance.

Step 1:

Select the

Change

Password

link to open

a new

window.

Important

Note: If

you have

accessed

Lawson Self

Service in

the past

and changed

your

password,

please sign

on using

that

password

rather than

the last 4

digits of

your Social

Security

number.

Documents

Version Date: 6/19/20154/4/2016 Version 2€¦ · Version Date: 6/19/20154/4/2016 Version 2.0 2 Welcome to the Ratner Learning Academy! As a part of our commitment to your growth