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Docent, Inc.2444 Charleston BoulevardMountain View, CA 94042
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ISECON ‘2000: IT Education The Need, Challenge and Importance
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Agenda
The IT Workforce
Most In Demand Jobs
Job Skills Needed
How To Acquire
The Role of Education
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The Survey
• Commissioned by the ITAA• Large and Comprehensive• The Results
– Based on Over 700 Phone Calls– Represents 1 of 70 IT Companies– Represents 1 of 600 Non-IT Companies
• No Government, Not For-Profit or Small Companies
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The Survey
• Uses New Job Clusters • Developed by the Northwest Center For
Emerging Technologies– Programmer/Software Developer– Database Administrator/Developer– Web Administrator– Network Systems Specialist– Enterprise IS Integrator– Interactive Digital Media Specialist– Computer Systems Support Representative
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The IT Workforce
• IT Workforce - 10 million workers– IT Companies - 957,106 employees– Non-IT Companies - 9,052,397
• New Jobs in ‘2000 - 1.6 million• Unfilled Positions - 843,328• Regional Demand and Need
– Midwest - Largest Demand– Small Non-IT Firms - Highest Need– IT Companies - More Aggregate Demand
Source: ITAA
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The Workforce Shortage - The Companies Perspective
• The Largest Problem• Aggressive Recruiting• Referral Programs• Change Job Descriptions• Outreach Programs
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The Workforce Shortage - Coping Strategies
• HB1 Visas• Outsource Work• Intern Programs• Referral Programs• Shift Work to Other Employees• Job Retraining• Job Sharing
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The Most In Demand Jobs
• Technical Support• Required Skills
– Troubleshooting (97%)– Customer Service (91%)– Installation Support (82%)– Systems Operations (67%)
• Web Related Talents (13%)• Technical Support and Network Administration
– Represent 50% of all jobs• DB Developers and Software Engineers
– Represent 20% of new IT positions
Source: ITAA
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Skills Workers Need
• Knowledge Base in Relevant Area (62%)• Hands-on Experience (47%)• Soft Skills
– Communication Skills– Problem Solving– Teamwork– Flexibility & Adaptability
• Largest Skills Gap– Enterprise Systems Integration– Web Development Positions
Source: ITAA
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Best Way to Acquire Skills
• Four Year Colleges & Private Technical Institutes– Highest rated– Database Development and Engineering
• Short Courses and Seminars– Web Development Skills
• Private Technical Institutes– Database Development– Analysis Skills– Administration Capabilities
• Certification– Database Development and Engineering
Source: ITAA
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Four-Year Colleges and Universities
• Effective Skills Development• Well Rounded Education• Discipline and Commitment• Areas of Improvement
– Current Curriculum– Sufficient Hands-on Experience– Curriculum Match Businesses Needs– Communications and Interpersonal Skills
Source: ITAA
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Private Schools
• Second Most Effective– Specific Skills– Fewer Unnecessary Classes– Sufficient Hands-on Experience
• Areas of Improvement– Wider Variety of Topics– Higher Level– More Hands-on Experience– More Thorough Training
Source: ITAA
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Community Colleges
• Fourth Most Effective• More Focus on Specific Skills• Fewer Extraneous Classes• More Time with Instructors• Level of Instruction• Areas of Improvement
– Update Curriculum– More Hands-on Experience– More Internship Programs
Source: ITAA
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Trends
• Focus on eLearning– K-12– Institutions– Corporations– Government– Analysts– The Big 5
• Shift Towards eCommerce• Market Consolidation
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Suggestions
• Work Closely with Industry– Internships– Case Studies– Update Your Curriculum– Student Projects– Speakers– Use Their Training Materials– Grant Programs
• Work with Associations
