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Connected Home Instructor Guide

Version 1.6 February 2010

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Copyright © 2010 DIRECTV. Unpublished work. All rights reserved. All materials are proprietary and confidential.

Technology information released after February 2010 may not be included in the material.

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Table of Contents

Course Preparation Instructions .................................................................................................................................... iv

Course Outline .................................................................................................................................................................. v

Facilitator Checklist ........................................................................................................................................................ vi

Facilitator Symbol Guide ............................................................................................................................................... vii

Course Introduction ......................................................................................................................................................... 1

Module 1: Connected Home Overview ........................................................................................................................... 3 Introduction .................................................................................................................................................................... 3 Objectives ....................................................................................................................................................................... 3 Equipment Identification ................................................................................................................................................ 4 Equipment Requirements ............................................................................................................................................... 4 Definitions ...................................................................................................................................................................... 4 Compatible Receivers .................................................................................................................................................... 6 SWiM Refresher ............................................................................................................................................................. 6 Connected Home Equipment .......................................................................................................................................... 7 How Does it all Work ..................................................................................................................................................... 8

Module 2: Connected Home Installation ...................................................................................................................... 12 Introduction .................................................................................................................................................................. 12 Objectives ..................................................................................................................................................................... 12 Equipment Requirements ............................................................................................................................................. 12 Installation Specifics .................................................................................................................................................... 13 New Installation Matrix ............................................................................................................................................... 16 Upgrade Matrix ............................................................................................................................................................ 17 Installation Flow w/o Internet ...................................................................................................................................... 18 Installation Flow w/internet .......................................................................................................................................... 20 Installation Flow MRV Setup ....................................................................................................................................... 22 Installation Flow Network Setup .................................................................................................................................. 23 Troubleshooting ........................................................................................................................................................... 24

Module 3: Connected Home, Fact from Fiction ........................................................................................................... 25 Objectives ..................................................................................................................................................................... 25 SWiM / Connected Home Specific .............................................................................................................................. 25

Module 4: Customer Education ..................................................................................................................................... 27 Objectives ..................................................................................................................................................................... 27 Topic Overview ............................................................................................................................................................ 27 Topic Objectives .......................................................................................................................................................... 27 DIRECTV’s Guiding Principles ................................................................................................................................... 28 Who’s Your Customer? ................................................................................................................................................ 28 Drawing from Your Experiences.................................................................................................................................. 29 Conversation Process ................................................................................................................................................... 30 DIRECTV Literature .................................................................................................................................................... 34 Equipment & Product Specifics ................................................................................................................................... 41

Module 5: Review ............................................................................................................................................................ 43 Review ......................................................................................................................................................................... 43

Addendum A ................................................................................................................................................................... 45 HR20-100 ..................................................................................................................................................................... 45

Addendum B .................................................................................................................................................................... 46 SWiM 16 Module ......................................................................................................................................................... 46

Addendum C ................................................................................................................................................................... 52 dBm Chart .................................................................................................................................................................... 52 Splitter Configurations ................................................................................................................................................. 53

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Course Preparation Instructions

Prior to Class Download the Facilitator’s Guide, Participant

Guide, PowerPoint, forms and checklist, video and sign-in sheet for the course from www.Satinstalltraining.com

Print the Facilitator Guide and Participant Guides double-sided in color.

Make copies of the Participant Guide (one per participant).

Download and print the Sign-In Sheet.

Read the Facilitator’s Guide and become familiar with the content and to identify station/activity setup and structure of the “entire” course.

View the training video and become familiar with the content.

Set up the television or LCD projector.

Set up office/warehouse so Technicians can comfortably view the TV or LCD projector screen (groups of nine or less works best).

Turn the TV off until you are ready to begin the presentation.

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Course Outline

Introduction The following Course Outline describes a suggested path to follow for the purpose of properly training the technician about the Connected Home product

Course Outline

Time Module Description

8:00am Course Introduction/Ice Breaker

8:30-9:15 Connected Home Overview How Connected Home Functions

9:15-9:30 Break

9:30-10:15 Connected Home Installation How to install the Connected Home Product

10:15-10:30 Break

10:30-11:00 Connected Home Fact from Fiction Myths and the solutions

11:00-12:00 Customer Education Building Blocks for Educating the Customer

12:00-1:00pm Review Review questions

New & Upgrade scenarios

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Facilitator Checklist

Prep Items Task

Instructor Materials

Facilitator’s Guide PowerPoint Connected Home Product Matrix Flip Chart and Colored Markers Sign-in Sheet

Equipment and Tools

Computer LCD Projector with Speakers

Miscellaneous Check the training room arrangements Check equipment functionality

Participant Materials

Participant Guide Connected Home Product Matrix Site Survey Check List SWiM Installation Steps KaKu Dithering & Peaking LOS

Contacts Rory Eccher (303) 712-4454

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Facilitator Symbol Guide

Symbols The following symbols appear throughout the Facilitator’s Guide and assist the instructor in conducting the course.

Verbalize The “talking head” symbol lets you know the instructor has something to say. This includes debriefing an activity, discussing a topic or leading a question and answer period.

Change Slide The “film strip” symbol reminds you to change the PowerPoint presentation slide.

Activity The “action board” symbol reminds you there is an activity.

Video The “video camera” symbol lets you know when to start and stop the videos.

Break The clock symbol indicates a break.

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Field Operations Training Page 1 Version 1.6 Connected Home Instructor Guide

Course Introduction

15 minutes

Welcome

Slide 2

Welcome the participants.

Provide a brief introduction to the course.

This course outlines the guidelines for performing field installations of the DIRECTV branded Connected Home product.

Course Objectives

Slide 3

Discuss the objectives of the course.

Upon completion of the course, you will be able to:

Explain the equipment needed for a Connected Home installation

Explain the requirements needed to allow the Connected Home product to operate in a residential installation

Ground Rules

Slide 4

Go over the ground rules.

NO CELL PHONES!

There is a significant amount of information to cover during this course, so you will need to eliminate as many distractions as possible. If you haven’t already, please turn off your cell phones and any other electronic devices so you can pay close attention at all times.

I encourage you participate and ask questions. Every idea, comment, and question is valid, so if you don’t understand something or feel that you can shed some light on a subject; please feel free to ask questions or make comments. Questions that the facilitator can’t answer will be placed in the “Parking Lot.” Parking lot questions will be answered by the end of the course.

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Course Introduction, continued

Course Materials

Slide 5

Review the materials used during the course.

This course includes a Participant Guide which will walk you through the course today. All of the materials in your guide are yours to keep and to refer to after you leave this class. Additional documents included in your Participant Guide include:

Site Survey checklist o DTV Site Survey. PDF o Site Survey Checklist. PDF

LOS procedures o LOS. DOC

Steps of a SWiM Installation o Steps of a SWiM Installation. PDF

Peaking & Dithering o Peaking & Dithering KaKu. PDF

Connected Home Product Matrix o Connected Home Matrix Vx.PDF

Connected Home Diagrams o Connected Home Matrix Pres Vx. SWF

Any questions so far?

Course Length Review the course length.

Allow 4 hours to complete the Connected Home course and materials.

Course Modules

Slide 6 Review the course outline

Course Sections

This certification course includes the following modules:

Module 1: Connected Home Overview

Module 2: Connected Home Installation

Module 3: Connected Home, Fact from Fiction

Module 4: Customer Education

Module 5: Review

End Introduction

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Module 1: Connected Home Overview

Materials Required H24 / HR24 series receiver(s) MRV compatible receivers DECA units, BSF’s, DECA BB, DECA BB power supply SWiM LNB / Module, SWiM Splitter (green label)

Introduction

Slide 8

Introduce the module

This module provides overview of the DIRECTV Connected Home technology and equipment used to allow the technology to operate. Operations include:

Multi-Room Viewing (MRV) Sharing of DVR content

Multi-Room Viewing w/ internet sharing

Sharing of DVR content w/receiver access to customers internet connection

Objectives

Slide 9

Review the module objectives

Slide 10

Upon completion of this module you will be able to:

Describe the equipment and technology used within a Connected Home installation or upgrade.

Let’s watch a 20 minute video regarding the Connected Home technology

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Module 1: Connected Home Overview, continued

Equipment Identification

Slide 11

Point out that all future equipment which is Connected Home compatible will have a “Green” Label

Connected Home is the newest technology in a long line of DIRECTV offerings.

Connected Home simply allows receivers, which are connected in a SWiM network to share DVR contents as well as the customer’s internet connection; we will cover the specifics as we move through the training document. Each Connected Home compliant component will have a product label that is “Green” in color.

Below is an example of the DECA product label

Note: All current SWiM equipment is MRV compatible.

Equipment Requirements

Slide 12 Point out that the Connected Home

product only operates within a SWiM installation

Connected Home installation components: SWiM LNB or Module SWiM Splitter (green labeled) SWiM Power Supply DECA (Connected Home Adapter) DECA Power Supply (18vdc)

Only used on DECA BB device Band Stop Filter (BSF) MRV Compatible Receiver

Requires software download Account w/MRV Authorization

Definitions Slide 13

Cover the definitions in detail to ensure a complete understanding

Band Stop Filter: An inline device, which blocks the Connected Home frequencies between 475MHz to 625MHz from passing at the location where it is installed. Ultimately this filter eliminates unwanted signals from interfering with the networking within the Connected Home installation as well as to prevent the networking from interfering with the receivers that are not MRV-compatible Connected Home: DIRECTV’s technology which allows video and data to be shared between receivers within a SWiM installation.

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Definitions, continued

Slide 13

Cover the definitions in detail to ensure a complete understanding

Connected Home Adapter: See DECA Cat5 cable: A twisted pair high signal integrity cable type often referred to as Cat5. Most cables are unshielded relying on the twisted pair design for noise rejection, and some are shielded. Simply put a Cat5 cable is commonly referred to as a “Network” cable DECA: (DIRECTV Ethernet to Coax Adapter) The DECA unit establishes a physical connection between the receiver, receivers Ethernet port and the RG-6 coaxial cable. The DECA unit is powered via the receivers SWiM Sat-In port. DECA BB: DIRECTV Ethernet to Coax Adapter Internet device, used specifically at the customer’s internet router / modem location. Operates just as the DECA unit @ the receiver does. The DECA BB requires an external power supply. DIRECTV2PC: Software application that allows DIRECTV customers to view recorded content from a DVR to the customer’s personal computer (PC). Note: Application is installed by the customer only! Using the following link: http://www.directv.com/directv2pc Ethernet: The combination of the twisted pair versions of Ethernet for connecting end systems to networks. It defines a number of wiring and signaling standards for the Physical Layer of the OSI networking model, through means of network access at the Media Access Control (MAC) /Data Link Layer, and a common addressing format such as TCP/IP. MRV: (Multi-room Viewing) Allows content from a DVR to be shared with other compatible connected receivers. Network: A network is a collection of components, which allows for the easy flow of data and use of resources between one another.

SWiM: (Single Wire Multi-switch) SWiM allows a single RG-6 coaxial cable to be run to each SWiM compliant receiver. SWiM technology assigns each tuner a specific “Channel” this channel is then used to provide the user with access to programming content and selections.

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Compatible Receivers

Slide 14 Point out that a receiver must be

SWiM compatible, MRV compatible, and have DECA to share DVR content.

Receivers SWiM Compatible MRV Compatible Need DECA ?

SD

D10 N N N/A

D11 N N N/A

D12 Y N N/A

SD DVR

R 15 N N N/A

R 16 Y N N/A

R 22 Y Y Y

HD

H 20 Y N N/A

H 21 Y Y Y

H 23 Y Y Y

H 24 Y Y Built-in

HD DVR

HR 20 Y Y Y

HR 21 Y Y Y

HR 22 Y Y Y

HR 23 Y Y Y

HR 24 Y Y Built-in

SWiM Refresher

Slide 15

Emphasize the SWiM frequencies; spell out that the 2.3MHz frequency is used to communicate requests between the SWiM LNB/Module and the SWiM receiver. The 974MHz frequency provides programming guide data to every receiver; every receiver’s tuner is assigned a specific frequency / channel for programming content such as a movie that is on channel 501 or the customer education channel etc.

DIRECTV presently uses SWiM (Single Wire Multi-switch) LNB’s and Modules which utilize a single coaxial cable for two way communications and programming content delivery to compatible SWiM receivers. The frequency range within a SWiM installation covers 2.3MHz for communications to and from receiver to SWiM LNB/Modules, and 974MHz to1790MHz for programming guide data, receiver tuner channel assignments and requested programming delivery to compatible SWiM receivers within an installation.

SWiM Channel Frequency Assignment Channel 1 974MHz Guide Data Channel 2 1076MHz Programming Content Channel 3 1178MHz Programming Content Channel 4 1280MHz Programming Content Channel 5 1382MHz Programming Content Channel 6 1484MHz Programming Content Channel 7 1586MHz Programming Content Channel 8 1688MHz Programming Content Channel 9 1790MHz Programming Content

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Connected Home Equipment

Slides 16-18

Cover the 3 specific Connected Home components and their uniqueness.

DECA This piece connects the RG-6 coaxial cable and receivers Ethernet port together allowing the physical connection of the technology to begin.

DECA BB This piece connects the customer’s router / internet access hardware to the SWiM network by way of the RG-6 coaxial cable.

Note: A DECA plus PS18DE power supply can be used in place of a DECA BB as supplies may be limited until Summer 2010.

Band Stop Filter, aka BSF This piece is required to be installed when the following occurs: Non “Green” labeled SWiM LNB / Module Receivers which are SWiM compatible but not MRV

compatible

Requires a “Power Supply”

to operate

DIRECTVLoRF DHN Equip. Band Stop Filter

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How Does it all Work

Slides 19

Inform the technicians that the Connected Home product must have SWiM installed.

The 475MHz to 625MHz frequency range is specific to DIRECTV.

A customer who wants MRV capabilities does not have to have an existing network in place to take advantage of this technology.

SWiM Frequencies include:

2.3 MHz communications between SWiM equipment

974MHz thru 1790MHz Guide data and channels 2-9 for tuners

475MHz thru 625MHz for the Connected Home product

A Connected Home installation begins with a SWiM installation; this includes a SWiM LNB or Module, SWiM splitter, SWiM power supply and SWiM compatible receivers.

DECA is a specific piece of equipment for use as part of the Connected Home installation. This equipment allows video and data streaming to occur within the RG-6 coaxial cable between the 475MHz to 625MHz frequency range (this is specific to DIRECTV), basically emulating an Ethernet network between receivers.

Connected Home can be used two ways:

MRV – Sharing of recorded content between MRV compatible receivers

MRV with Internet access – The above plus the following: o Internet sharing o Pay Per View o DOD o DIRECTV 2 PC o TV Apps

Important Note: An internet connection is not required for the MRV to operate.

Let us look at the frequencies that are used with a SWiM installation as well as the new Connected Home product

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How Does it all Work

Slides 19 – 22

Let us look at the frequencies which are used with a SWiM installation (Example 1), 2.3MHz is used for communications between SWiM equipment. SWiM channels for guide data and for receiver tuner channels are located between 974MHz and 1790MHz.

Connected Home product frequencies (Example 2) utilize the frequency range of 475MHz thru 625MHz for recorded content sharing between compliant receivers.

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How Does it all Work (continued)

Slide 23 Explain the purpose of the DECA unit

is to physically tie the compatible receivers together by using the coaxial cable and assigned frequency between 475MHz to 625MHz.

Each receiver once connected to the network will use a unique name (BedRoom, LivingRm, etc) or the last 8 numbers of receivers ID number for the physical identification within the network.

The D12, R16, and H20 receivers are SWiM compatible receivers however they are not MRV compatible so they must use a Band Stop Filter (BSF) installed onto the coaxial cable between the SWiM splitter and the receivers tuner

When the DECA units are connected to the RG-6 cable and the receiver’s Ethernet port, a network is established by way of a physical connection between the receivers using the frequencies between 475MHz and 625MHz.

An Ethernet based network works much in the same way except usually the network uses an IP (Internet Protocol) address to create a unique address. In our Connected Home network, the receiver’s serial number is used to create a unique name until a name is given to the receiver during the MRV setup.

In this example, the H23 and HR24 emulate a network; the H23 is sharing content stored on the HR24’s hard drive.

These computers are wired together forming a network, they share information and resources

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How Does it all Work (continued)

Slide 24

The Band Stop Filter is important to the

Connected Home installation; it simply blocks unwanted signals within the 475MHz to 625MHz range.

Connected Home installation will not allow for diplexing of off air signals.

If the customer requires off air channel access then a separate coaxial cable must be run from the off air antenna to the customers TV or receiver(s).

Break 15 minutes

What does a Band Stop Filter really do?

The Band Stop Filter actually blocks the Connected Home frequencies where ever the BSF is placed. In the example below, the BSF is blocking the Connected Home frequencies between the R16 and the SWiM Splitter.

Why block these frequencies?

The Band Stop Filter is used to isolate the network signals from SWiM and unconnected receivers. This filter blocks the Connected Home frequency band from passing, and to eliminate unwanted signals from interfering with the networking, as well as to prevent the networking signals from interfering with incompatible receivers.

Note: Installations that do not utilize a “Connected Home” compliant SWiM LNB/Module (i.e. green labeled) require a BSF, which will need to be installed between the SWiM LNB/Module and the SWiM Splitter as shown below.

End Connected Home Overview

Important:

Connected Home installations/upgrades must have a “Green” Labeled SWiM splitter installed

The reason is that previous splitters were not required to have minimum performance in the 475-625 MHz band. The green labeled splitters have all been certified and tested to ensure performance in this band, as well as FSK (2.3 MHz) and SWiM Satellite (974-1790 MHz).

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Module 2: Connected Home Installation

45 Minutes

Introduction

Slide 26

Introduce the module

This module provides overview of the DIRECTV Connected Home technology process for installation Process includes:

Flow Charts Installation Diagrams Supporting installation documents

Objectives

Slide 27

Cover the process and steps required.

Upon completion of this module you will be able to: Understand the steps / process to install the Connected Home product

Equipment Requirements

Slide 28

Cover Connected Home & SWiM installation requirements.

SWiM splitters which have a green label are UL listed as a grounding device

Connected Home installations require:

SWiM installation

SWiM LNB/Module

SWiM power supply

SWiM Splitter (see important note on page 11)

Splitters will have “MSPLIT” listed on them

Approved SWiM materials and components

Properly mounted ODU

ODU has a clear and unobstructed LOS

Peaked and dithered ODU

Approved RG-6 coaxial cable

Approved cable mounting devices

Service / drip loops

Grounded system to NEC, State, or Local codes

SWiM and or MRV compliant receivers

MRV w/o Internet components

BSF, and DECA

MRV w/ Internet components

BSF, DECA, DECA BB, and DECA Power Supply

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Module 2: Connected Home Installation, continued

Installation Specifics

Slides 29 - 31

Review the tools needed to effectively perform a Connected Home installation.

Review the Connected home need to know informational items.

Required tools

Standard issued technician tools should include;

Approved satellite peaking meter

Voltmeter, circuit tester

Validate customers electrical outlets prior to any installation

Validate customers ground/bonding source does not have voltage/current present

Torque Wrench

Connected Home need to know information

For customers who require more than 8 tuners and have SWiM module(s) installed:

MRV does not bridge across multiple SWiM modules

Remedy, install a SWiM 16 Module (see addendum B)

Customers who have “Home Plugs” installed

Home Plugs must be disconnected and replaced with DECA units to allow the use of MRV (Multi-Room Viewing).

Leave the Home Plug devices with the customer.

PPV (Pay per view)

A pay per view recording must be purchased on the receiver which was used to record the pay per view before another MRV capable receiver can view it

Content which is stored on any MRV compliant receiver can be accessed by any MRV compliant receiver, however there are limitations

The receiver which has the content stored can only stream the recorded content to another receiver which has requested to view this content, in other words multiple receivers can not view the same recording from the same receiver which has the recording

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Slides 32-33

Call out the HR20-100 special installation contained in Addendum A

Call out splitter configurations located in addendum C.

Every Connected Home installation “Must” have a “Green Labeled” splitter installed in a new installation or and upgrade scenario.

The connected Home compliant splitters will be labeled as “MSPLIT”

Connected Home need to know information, continued

HR20-100 receiver while being MRV compliant does not have the ability to power a DECA unit through the Sat-1 port.

Solution, special installation requirements (see addendum A)

DIRECTV directive

All Connected Home installations and or upgrades require the SWiM splitter be “Green” labeled Connected Home compliant

DIRECTV Field Operations directive, SWiM splitter specific Leave at least 1 SWiM splitter port available for

future upgrade(s) Terminate all SWiM splitter ports which are not

in use

Receiver call backs

Call backs are performed in the Connected Home installation using the 2.3MHz FSK SWiM communications frequency. For example a R16 receiver can conduct a “Call Back” utilizing a receiver in the Connected Home installation which has internet access.

Drawing below:

R16 sends a call back via 2.3MHz FSK , the MRV compatible receiver receives this call back and in turn sends this call back to the

DECA BB unit and then along to the internet.

Notes Detail




Slide 34

Review the DECA lights and what they indicate.

What the DECA unit lights indicate. The DECA has three LED’s on the front of the device, as shown in the figure below. The C.LINK LED indicates that the device has formed or joined a network of DECA’s, and the quality, or available bandwidth, of the link to this device from all other nodes. The NTWK LED lights when the DECA network is established, and blinks when network traffic is being sent across the network. The Power LED indicates the device is booted up and powered.

Once connected to the receiver, the DECA should respond with the “Power” LED flashing, to indicate it is booting up. The C.LINK LED will then flash orange while it searches the house for a network, or until it finds other DECA’s. The search in a DECA-only network is designed to take upwards of 3 minutes to complete to ensure all receivers on the network have time to boot up and take control of the network, if necessary. This is because the first DECA to be powered up will take 3-minutes before it times out of the "listen only" search phase and will start broadcasting offers to start a network. The second DECA will then "hear" the offer while in its "listen only" mode and break out to respond. Once the 3-minute search is completed, all three LED’s should be lit (C.LINK, NTWK and Power). A good connection will have all three LED’s in a green state.

Notes Detail



New Installation Matrix Slides 35 - 36 Provide each technician with a

Connected Home Matrix

Cover the “New” Connected Home installation matrix, go over the configurations, remind everyone that the matrix does not cover all and every installation, the matrix is used to cover the most common installations.

Let’s cover a “New” Connected Home installation:

Reference material to be covered:

“Connected Home Matrix” (See Below)

New installations will include an H24, and/or HR24 receiver

The H24 and HR24 do not require a DECA unit, as this functionality is built into the receiver. Connecting Ethernet cables to the Hx24 will disable the MRV functionality of the Hx24 receiver.

Work Orders may allow an MRV compatible receiver such as the Hx23 to be installed. Anything other than a Hx24 series must use a DECA unit to be part of the Connected Home network.

Do you want to avoid SIN 7, 30, 90, and Service calls? Do the following

Installations using Hx24 and MRV compatible receivers require:

Green labeled SWiM splitters

DECA units at each MRV compatible receiver (built into the Hx24 receivers)

For SWiM compatible receivers which are not MRV compatible a BSF must be installed

Notes Detail



Upgrade Matrix

Slide 37

Provide each technician with a Connected Home Matrix

Cover the Connected Home upgrade matrix

Cover the “New” Connected Home installation matrix, go over the configurations, remind everyone that the matrix does not cover all and every installation, the matrix is used to cover the most common installations.

Let’s cover a Connected Home upgrade:

Reference material to be covered:

“Connected Home Matrix” (See Below)

Do you want to avoid SIN 7, 30, 90, and Service calls? Do the following





Notes Detail



Installation Flow w/o Internet

Slides 38-39

Step through each installation step, utilize the PDF files associated with the Connected Home PowerPoint

Let’s cover a Connected Home installation without internet access:

Site survey, LOS, ODU mounting, and KaKu peaking / dithering MUST be adhered to on every KaKu / SWiM installation.

The flow listed below should cover the basic standard installation of the Connected Home product.

Note: The next page shows two diagrams for connection without internet access.

Notes Detail


Installation Flow w/o Internet - Simplified Every receiver in a SWiM / Connected Home installation REQUIRES equipment

Installations using Hx24 receivers require:


DECA units (built into the Hx24 receivers)






Notes Detail



Installation Flow w/internet

Slides 41-44

Step through each flow step.

Let’s cover a Connected Home installation with internet access:

Site survey, LOS, ODU mounting, and KaKu peaking / dithering MUST be adhered to on every KaKu / SWiM installation.

The flow listed below should cover the basic standard installation of the Connected Home product, the main difference with this flow is the addition of the DECA BB unit which is connected at the customers router/modem used for internet access.

Note: If the customer does not have internet access or if they have issues with their internet then the customer must contact their computer support person/company.

Notes Detail


Installation Flow w/Internet - Simplified Every receiver in a SWiM / Connected Home installation REQUIRES equipment

Installations using Hx24 receivers require:


DECA units (built into the Hx24 receivers) DECA or DECA BB @ Customers Router / Modem




DECA units at each MRV compatible receiver (built into the Hx24 receivers) DECA or DECA BB @ Customers Router / Modem


Notes Detail



Installation Flow MRV Setup

Slide 45

Step through each flow step.

Let’s cover a Connected Home MRV setup.

Once the receiver is authorized and MRV is enabled

Goto Menu – System Setup – Choose “Multi-Room” -Create a location – Share the playlist (See customer education section regarding specifics about sharing the playlist) – Verify pressing “List” displays all connected MRV capable DVR’s – proceed to customer education.

Notes Detail



Installation Flow Network Setup

Slides 46 - 47

Step through each installation step, utilize the PDF files associated with the Connected Home PowerPoint

Lets cover a Connected Home network setup.

This flow covers accessing the MRV compatible receiver’s network functions to allow the receiver access to the customer’s internet.

If you as the technician find difficulty with the receiver accessing the customers internet:

1. Verify the customer has an internet connection and it functions.

2. Verify the DECA’s units are installed and operating.

3. Verify the DECA BB power supply is connected.

4. Inform the customer that they must contact their computer technician for further assistance.

Notes Detail



Troubleshooting

Slides 48-49

Cover the items that can cause MRV not to function properly.

Break 15 minutes

Installation:

Green labeled splitter installed?

BSF’s installed between non green labeled SWiM LNB/Module and splitter?

BSF’s installed on non MRV compliant receivers?

Terminate all SWiM splitter ports which are not in use

DECA Unit, verify the following:

Verify GREEN lights on all 3 lights “POWER” “NTWK” AND “C.LINK”

DECA units may require up to 3 minutes (after a reset) to acquire other DECA units

Verify NETWORK and INTERNET display “CONNECTED in “system info” screen

Verify play list sharing is “ON”

Verify MRV is authorized

When all else fails reset NETWORK defaults and re-configure the IRD

End Connected Home Installation

Notes Detail


Module 3: Connected Home, Fact from Fiction

30 Minutes

Objectives

Slide 51-52

Review the objective for the module with the participants.

Upon completion of this Module you will be able to: Know Connected Home Facts from Fiction

SWiM / Connected Home Specific

Slide 53

Solicit responses from the participants for each Fact / Fiction statement.

Are SWiM and DECA the same?

False. SWiM is a technology to distribute DIRECTV signal throughout house. DECA is a transport for video sharing

SWiM cannot work without DECA?

False. SWiM installations are a standalone ODU/Module to receiver technology

DECA requires SWiM

True. DECA will not operate without the SWiM installation in place

DECA requires connection to the internet

False. There is not a requirement to have an internet connection to share video using DECA on the SWiM network

All internet capable receivers can leverage a single internet connection using DECA

True. With a DECA unit connected to the customers internet and a SWiM network each compatible receiver can access the internet using the customer internet connection

DECA can work on any receiver installation

False. Receivers must be SWiM compliant as well as MRV compliant

See “Connected Home Product Matrix” hand out

Notes Detail


Module 3: Connected Home, Fact from Fiction, continued

SWiM / DECA Specific, continued

Slides 55 - 57

Solicit responses from the participants for each Fact / Fiction statement.

Break 15 minutes

The DECA unit is powered via the receivers SWiM Sat-In port

e

The DECA BB unit requires a power supply to operate

True

Off Air signals can be diplexed in a Connected Home installation

e. You cannot diplex any other system onto a SWiM and or nected Home network.

The c.LINK light on the DECA unit means the Connected Home network is operational

e with a steady “Green” light, When the light is blinking, it means the DECA unit is searching for other DECA’s or receivers that

e a built in DECA unit such as the Hx24 series.

A steady “Yellow” c.LINK light on the DECA unit means the Connected Home network is operational but at a lower bandwidth

e

A flashing green “Power” light on the DECA unit means the unit is faulty

e, the power light will flash when the DECA device is booting up approximately 10 seconds, if this LED is not solid green after the

up phase then the DECA unit is faulty and must be replaced. MRV can bridge across SWiM 8 Modules

False, MRV is not able to bridge across independent SWiM 8 Modules, customers who have more than 8 tuners will require a SWiM 16 Modules (see Addendum B)

End Connected Home Fact from Fiction

Notes Detail


Module 4: Customer Education

1 Hour

Objectives Slides 59 - 60

Upon completion of this Lesson, you will demonstrate how to effectively and politely interact with customers. Topics covered in this lesson include: Customer Satisfaction

Conversation Process

Equipment Use

Topic Overview Slide 61

Customer Satisfaction is the core of DIRECTV and key to DIRECTV’s overall success. Did you know by increasing your awareness and skill around three simple customer service steps you could increase the DIRECTV customer satisfaction scores by two (2) full points?

1. Professionalism can increase the overall customer satisfaction score by 1 full point!

2. Courtesy can increase the overall customer satisfaction score by ½ of a point!

3. Knowledge of DIRECTV can increase the customer satisfaction score by ½ of a point!

The way you behave with a customer has a direct impact on their view of DIRECTV in general. Customers place more trust in you and DIRECTV, which translates to more referrals, which corresponds to more revenue.

Topic Objectives Slide 62

Upon completion of the topic, the following Customer Satisfaction topics will be discussed: DIRECTV’s Guiding Principles

Who’s Your Customer

Drawing From Your Experiences

Conversation Process

Notes Detail


Module 4: Customer Education, continued

DIRECTV’s Guiding Principles Slide 63

Let’s start with the DIRECTV Guiding Principles.

We are ambassadors who represent DIRECTV as professionals and experts.

We serve our customers with courtesy, empathy, and respect.

We take action to resolve customer issues or place the customer in the hands of the person that can.

We focus on what we can do, not what we can’t do.

We use DIRECTV resources wisely and efficiently.

Who’s Your Customer? Slide 64

We talk about the customer being the person who owns a DIRECTV System. Excellent customer service doesn’t just make our Customers happy. Customers are people who want and need something from you. Your customer interactions will be with both external and internal customers. For example:

DIRECTV customers

Other technicians

Internal office staff

The services you provide and how you provide those services have a direct impact on both your internal and external customers. The internal customer relationship is sometimes taken for granted but is as important in serving the customer’s need. Always respond to customers’ needs and strive to meet those needs!

Notes Detail



Drawing from Your Experiences Slides 65 - 66

Based on the guiding principles, what does the term “customer satisfaction” mean to you? Write it below.

From your previous experiences, take a moment and circle some examples of how someone might exhibit poor customer service, which would result in poor customer satisfaction.

Ignore customer questions

Acknowledge the customer’s needs

Tell the customer to be quiet or to listen

Listen to the customer

Disregard customer requests

Provide an action plan or resolution

Do not listen to the customer

Interrupt the customer

Give the same attitude back to the customer

Tell one or two people how happy they are and possibly refer them to DIRECTV. Continue being our customer.

Tell ten or more people how unhappy they are and suggest they never purchase DIRECTV. Discontinue their service.

What do you think a customer will do if they like the service they receive from DIRECTV? Write it below.

What do you think a customer will do if they do not like the service they receive from DIRECTV? Write it below.

Notes Detail



Conversation Process Slide 67

The following are six customer service tips for increasing customer satisfaction, winning back customers, and increasing the bottom line. Using these steps will assist you with being more professional, courteous, and knowledgeable.

Look at each customer interaction as a challenge and an opportunity to learn and grow, and take care of the customer’s needs. Start with a positive attitude that says, “I want to help you and, together, we will find a solution.” I always say, “You never know who is watching you, so always give them your best face.”

1. Listen/Listen with Empathy

Listening is one of the most essential skills you must learn when dealing with a customer. It is the skill that is at the center of the Customer Satisfaction model. It resides in the center because it touches each step in the six step process. It’s essential that you practice active listening throughout the entire six step conversation module.

Put yourself in the customer’s shoes, experience his/her pain, and communicate to the customer you understand the pain. You can communicate your understanding of their pain by saying, “Thank you for sharing your concerns with me. If I were in your shoes, I would feel the same way.”

2. Acknowledge and Take Ownership

Acknowledge the customer’s request or concern and don’t make excuses. Apologize and take ownership for what the customer is requesting. The sooner you take ownership of the customer interaction, the sooner you can take ownership of the customer service solutions. Example:

I understand how you feel. Let’s work together to resolve this issue.

Notes Detail



Conversation Process (Cont’d)

Slide 67

2. Acknowledge and Take Ownership, continued

I cannot blame you for being frustrated (upset, concerned, etc.). I would feel the

same way in this situation.

I can see how frustrating that must have been. I’d be happy to assist you.

I understand your frustration. I am confident that we

can find the solution together. Note: Use pronouns “I” and “we” rather than “they.”

3. Clarify/Reiterate

Draw out information by clarifying or reiterating what the customer said to make sure you understand the customer’s true request.. Examples

What I hear you saying is…. Is that right?

Can you tell me more about…?

Just so I’m clear…

So that I am completely clear on the

situation let me summarize the facts/events that occurred.

When you clarify the situation, you must avoid making assumptions. Often we base our decisions on assumptions and move right past clarify. This is critical to ensure customer satisfaction. Verify Information Verify all information a customer may give you.

When speaking with a customer, always be prepared to write down and then verify you heard it correctly.

Try not to make it necessary for the customer to repeat information they have already given you.

Notes Detail




Slide 68

4. Formulate and Communicate the Plan of Action

Let the customer know what you are willing to do to take care of his/her request. The customer becomes frustrated when he/she feels uninvolved or uncertain as to what you are planning. Communicate the plan of action clearly and ask for the customer’s commitment to the plan before proceeding with the action.

Will that work for you?

How does that sound?

What do you think about…?

Have I explained that clearly?

What question do you have?

Does that make sense?

This tip is sometimes the most challenging because we want the customer to be satisfied with the installation, yet we sometimes have to provide a plan of action that is not what the customer wants. Since we are professionals, we must present the resolution that is best for DIRECTV and the customer — and that might mean the customer will not always be happy with the results. It’s a tough balance to achieve, but at the end of the day a correct resolution will result in a customer relationship that is built on permanent resolution, not temporary satisfaction.

Notes Detail




Slide 67

5. Take Action/Follow-up

The most important step is taking action. You can go through all the other customer service secrets and if you don’t take action, all your actions and credibility are lost. You increase customer retention when you make sure you deliver more than what is promised. Act quickly, act with a quality solution, and act with integrity. Also, fully and correctly execute actions to ensure resolution.

6. Summarize the installation and Ask for their

continued Business

Summarize the actions taken re-stating the steps taken and those steps the customer needs to take in order to enjoy their new DIRECTV service.

Also, during the customer contact, express several times that you value and want their business. This let’s the customer know you don’t take his/her business for granted.

You might close every job with:

“Thank you Mrs. Smith for choosing DIRECTV. Do you have any final questions? Okay, great…have a nice day.”

“Mr. Smith, thank you for being a DIRECTV continued valued customer.”

“Mr. Smith, we appreciate your business.”

Notes Detail



DIRECTV Literature

Slides 69-70 Review the DIRECTV Startup and

Upgrade kit information and which specific items need to be covered by the technician to the customer on each and every installation.

DIRECTV Start-up kit. Contains the following and must be reviewed with each

customer during an installation. Channel Line Up Card

(there is one for English – blue, and one for Spanish – Orange)

Remote Control Reference Card Quick Reference Tabs DIRECTV Equipment Lease Addendum

Channel Line Up Card Procedures to be followed during customer education:

Remove channel line up card from Start-up kit Scripting “Mr/Ms Customer, inside your Start-

up Kit is a great channel line up card that is arranged alphabetically, it makes it very simple to find your favorite channels”

Notes Detail



DIRECTV Literature

Slide 71 Review the DIRECTV Startup and


DIRECTV Start-up kit, continued

Remote Control Reference Card Demonstrate the following items to the customer

Scripting “On the back side of the channel line up is

a very handy and easy to understand Remote Control Reference card that will give you hints on how to use your remote. It’s divided up into four sections that make it even easier” Tech can then demonstrate a couple of key functions.

Notes Detail



DIRECTV Literature



DIRECTV Startup kit, continued Review or highlight the Start-up Kit tabs Point out the following “Tabs” within the Start-up Kit Troubleshooting Advanced features & DVR shortcuts Interactive TV & DIRECTV Cinema Parental Controls & Helpful Hints Channels & Online Help Getting Started

Scripting: “Within the Start-up kit you will find that it’s organized by these tabs, to make it very easy for you to find and understand all the feature functionality that comes with your new DIRECTV service”. Close with “What questions do you have of me to make your initial experience with DIRECTV amazing?”

Notes Detail



DIRECTV Literature

Slides 73-74 Review the DIRECTV Startup and


DIRECTV Upgrade kit Contains the following and must be reviewed with each

customer during an installation upgrade. Channel Line Up Card

(there is one for English – blue, and one for Spanish – Orange)

Remote Control Reference Card Quick Reference Tabs DIRECTV Equipment Lease Addendum

Channel Line Up Card Procedures to be followed during customer education:

Remove channel line up card from Upgrade kit Scripting “Mr/Ms Customer, inside your

Upgrade Kit is a great channel line up card that is arranged alphabetically, it makes it very simple to find your favorite channels”

Notes Detail



DIRECTV Literature



DIRECTV Upgrade kit, continued

Remote Control Reference Card Demonstrate the following items to the customer

Scripting “On the back side of the channel line up is

a very handy and easy to understand Remote Control Reference card that will give you hints on how to use your remote. It’s divided up into four sections that make it even easier” Tech can then demonstrate a couple of key functions.

Notes Detail



DIRECTV Literature



DIRECTV Upgrade kit, continued Review or highlight the Start-up tabs Point out the following “Tabs” within the Startup Kit High-Definition DVR Advanced Features

Scripting: “Within the Upgrade kit you will find that it’s organized by these tabs, to make it very easy for you to find and understand all the feature functionality that comes with your new DIRECTV service”. Close with “What questions do you have of me to make your initial experience with DIRECTV amazing?”

Notes Detail



DIRECTV Literature



DIRECTV Start-up & Upgrade kit

Don’t forget the DIRECTV lease agreement; every customer is required to sign one!

Note: this lease agreement version pictured here may not be identical to the version contained within the Startup or Upgrade kit.

Notes Detail



Equipment & Product Specifics

Slide 78 Review the activity with the customer

prior to beginning the installation, any modifications need to be addressed before the work begins

The following items must be covered with the customer prior to leaving the premises. Review the installation with the customer

ation of ODU ation of the receivers er Supply locations tomer is required to pay for the MRV access

MRV code must be activated before the service will operate

Connected Home/MRV is a fee-based service, and pricing is subject to change. Customers should be referred to Customer Care for the most up to date pricing.

Hx24 Front Panel Protective Film Remove the protective film, otherwise the

panel sensitivity will be diminished

Cover with the customer what each remote control function does: 1. It is a good idea to have two remote

controls handy, give one to the customer, and use the other remote yourself.

2. Show the customer the “Customer

Education” channel.

3. Show the customer how the recorded content is viewed from the “Play list”

Specifically show the customer how the name of the DVR is associated with the recorded content

Notes Detail



Equipment & Product Specifics

Slides 79-80

Break 15 minutes

Parental Controls may not need to be set on all receivers that are connected to the Connected home network and which utilize MRV access. For example, if the HD-DVR is in the living room, and there is another HD receiver in the kid's playroom, the customer may choose to have the kid's playroom parental controls set to limit showing PG or less. If they try to MRV something from the living room HD-DVR that is rated R, it will be blocked using the playroom's parental controls. This is independent from whether or not the living room is set up with parental controls. Stress with a customer in the education piece that parental controls on the DVR do not automatically apply to the non-DVR when using MRV. Using a similar example as above, if the customer had the HD DVR in the living room with parental controls set to PG, and an HD in the kid's playroom without parental controls, the playroom TV would be able to watch any content off of the HD DVR, since it has no locks or limits set. This may be surprising to the parent, but hopefully they are aware enough that the TV in the kid's playroom needs the limits set to prevent them from watching R-rated live TV, and that same parental control will protect them with the MRV-content, as well. Review and cover with the customer the steps to set sharing of the DVR’s play list to “No”, Menu - Setup – System Setup – Multi-room

End Customer Education

Stress this point to the customer!

Notes Detail


Module 5: Review

Review

Slides 82-83 Review questions

Draw attention to the following needs

Green Labeled SWiM splitter on every installation, Green labeled SWiM splitters are UL listed as a grounding device

DECA’s on all MRV compatible receiver

BSF’s on all SWiM compatible receiver which is NOT MRV compatible (D12, R16, H20)

.

Review Matrix w/floor plans contained on the power point presentation

Slide 84

Every DIRECTV Installation is required to have what performed before the job starts

o Site Survey Each Connected Home component will be uniquely identified

by what means? o Green Label

Sharing of DVR content is referred to as? o Multi-Room Viewing

What does DECA stand for? o DIRECTV Ethernet to Coax Adapter

What does the DECA do? o Establishes a physical connection between the

receiver, receivers Ethernet port and the RG-6 coaxial cable.

Where must the DECA BB unit be installed? o At the customers Modem/Router used for internet

access What is a BSF?

o A Band Stop Filter What does the BSF do?

o An inline device, which blocks the Connected Home frequencies between 475MHz to 625MHz from passing at the location where it is installed.

What is Connected Home? o DIRECTV’s technology which allows video and

data to be shared between receivers within a SWiM installation.

Which receivers have a “Built in DECA” o Hx24 series

What kind of splitter is required on every SWIM w/ Connected Home installation?

o Green Label Where is a BSF used

o On every non MRV compatible receiver (D12, R16, and H20)

o Between a Non Green labeled SWiM LNB/Module and SWiM Splitter

Matrix w/ Floor plan review Let’s look at a new “Installation vs. and Upgrade”

Notes Detail


Module 5: Review, continued

Review

Slides 85 Review EACH of these topics in

detail, doing so will reduce the service calls associated with improper installations

.

Every receiver in a SWiM / Connected Home installation REQUIRES equipment Do you want to avoid SIN 7, 30, 90, and Service calls?

Make sure you do the following


Green labeled SWiM splitters (these splitters are UL

listed as a grounding device) DECA units at each MRV compatible receiver (built

into the Hx24 receivers) For SWiM compatible receivers which are not MRV

compatible a BSF must be installed (D12, R16, H20)

End Review

Notes Detail


Addendum A

HR20-100

Slide 87 Review the HR20-100 specific

installation using a SWiM splitter. .

The HR20-100 must be connected to the DECA in a unique manner. This specific receiver cannot provide power to the DECA at the same time it is communicating with the SWiM LNB/Module. Therefore, the DECA must be powered from the secondary tuner input, while the satellite signals are passed to the primary tuner input. 1. Connect the DECA’s “Sat Rcvr/Power” port to the HR20-100’s Sat 2 tuner port. 2. Connect the DECA’s “Wall Outlet/ Towards LNB port” to the power passing side of an approved SWiM compatible 2 way splitter. 3. Connect the SWiM 2 way splitter “IN” port to an open port on the Green labeled Connected Home compatible splitter used for signal distribution from the SWiM LNB / Module within the residence. 4. Connect a “BSF” between the HR20-100’s Sat 1 tuner port and the SWiM compatible 2 way splitter (non powered port). 5. Connect the Ethernet cable from the DECA Ethernet to the HR20-100’s top Ethernet port (Ethernet 1)

DIRECTV Band Stop Filter

Notes Detail


Addendum B

SWiM 16 Module

Slide 88 Cover the SWiM 16 module benefits

and use.

The SWiM 16 Module is to be used when the customer’s requirements exceed 8 tuners within the Connected Home installation. SWiM 16 Module key benefits:

o DIRECTV® MRV capable across all 16 SWiM® channels o Means, that all MRV capable receivers within the

installation which are connected to the SWiM 16 modules SWiM 1 and SWiM 2 output ports will share content, view content, and share Broadband access (if internet access is part of the installation)

o UL® listed as a “Bonding Device” o Means that a ground block is not required on the

outputs from the LNB o Follow all NEC, state, and local codes regarding

grounding and bonding o 16 SWiM® channels total

o 8 SWiM channels via SWiM 1/PWR port (CH1-CH8)

o 8 SWiM channels via SWiM 2 port (CH9-CH16) o Requires SWiM® 29vdc power supply

There are limitations regarding installations: o No cascading allowed from main SWiM 16 legacy ports to a

secondary SWiM 16 module o Recommend using SWiM Expanders instead

Reference Satinstalltraining.com SWiM diagrams

http://www.satinstalltraining.com/private/materials/SWiM_LNB_and_SWiM_Module_Diagrams.pdf

o Limitations on how many SWiM splitters can be installed

onto either SWiM port 1 / 2 output o This means that use of multiple SWiM splitters can

be performed however the insertion loss of each splitter must be understood so as not to exceed the maximum allowable dB loss on any one coaxial cable run. Approved splitter configurations are covered in “Addendum C”.

SWiM 16 requires a KaKu LNB to be used, in other words do not connect a SWiM LNB to the SWiM 16

Notes Detail


Addendum B, continued

SWiM 16 Module

Slide 89 Cover specifically the SWiM

Channels

The SWiM 16 Module has total of 16 SWiM channels, which are provided as follows: 8 SWiM Channels available on SWiM port 1 8 SWiM Channels available on SWiM port 2 SWiM ports 1 & 2 CANNOT be combined; each port provides its own separate SWiM channels.

Notes Detail



SWiM 16 Module

Slide 90 Cover specifically the FSK Call backs

and why each SWiM port (SWIM1 / SWIM 2) requires a receiver on that individual run to have phone line or Internet access for the FSK call back.

SWiM 16 Module FSK Call Back specific o FSK Call Back works as defined earlier in Module 2; however

FSK does not “Bridge” the two SWiM ports on the SWiM 16 Module.

Receiver call backs.

Call backs are performed in the Connected Home installation using the 2.3MHz FSK SWiM communications frequency. For example a D12 receiver can conduct a “Call Back” utilizing the HR20’s phone line (as illustrated below) in the Connected Home installation which has internet access, while the other D12 can conduct a call back utilizing the HR24 as seen below. The SWiM 16 Module requires an MRV compliant receiver on each of the two SWiM output cable runs, these are in turn connected to the internet via the single DECA BB which in turn allows the call back to be sent.

As an alternative to an installation that does not have “Internet” using the DECA BB access, then install a phone line to one of the SWiM compliant receivers on each SWiM port cable run. The next few pages cover generalized installation diagrams which utilize specifically the SWiM 16 Module.

DECA

SW

M1/

PW

RD

C/P

WR

SW

M2

SWM-16 Module

D12 R16 H24

HR20

D12 H24 HR24 DECA-BB

Router

DECA

H23

BSF BSF

BSFDECA

SW

M1/

PW

RD

C/P

WR

SW

M2

SWM-16 Module S

WM

1/P

WR

DC

/PW

RS

WM

2

SWM-16 Module

D12 R16 H24

HR20

D12 H24 HR24 DECA-BB

Router

DECA

H23

BSF BSF

BSF

FSK Call Back

Notes Detail



SWiM 16 Module

Slide 91 Cover Drawing

SWiM 16 Module showing the power inserter connected to the SWiM 16 Modules DC/PWR port Note: Drawings illustrate use of SWiM 16; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.

Notes Detail



SWiM 16 Module

Slide 92 Cover Drawing.

Engineering is reviewing the cascading of SWiM 16 modules for use – cascading is not to be used until notified.

SWiM 16 Module showing the power inserter connected to the SWiM 16 Modules SWiM 1/PWR port. Note: Drawings illustrate use of SWiM 16; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.

Notes Detail



SWiM 16 Module

Slide 93 Cover Drawing

SWiM 16 Module showing the power inserter connected to the SWiM 16 Modules SWiM 1/PWR port as well as the World Direct 95° installed. Note: Drawings illustrate use of SWiM 16; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.

Notes Detail


Addendum C

dBm Chart Slide 94 Download and utilize the Super

Buddy troubleshooting document located on satinstalltraining.com to emphasize dB RF powers if needed for further education of the technician.

http://www.satinstalltraining.com/public/SuperBuddy_Troubleshooting_v1.6.zip

The dBm RF power input should not be less than -65dBm at anyone receivers tuner input, dB RF power input from the cable run can be measured utilizing a satellite meter that provides this capability. It should be noted that exceeding the RF dBm power limits in anyone installation can produce, pixelization, macro blocking, searching for satellite signals etc, this inurn drives service calls and affects the technicians SIN 7, 30, 60 and 90 results. Illustrated below is a single cable run from a SWiM LNB to a single receiver, we will compare a RG6 vs RG59 cable run at the same time utilizing a SWiM 4 port splitter.

RG-6 Coax Cable SWiM LNB Example Frequency in MHz

RG‐6 dB Loss per 100ft

Frequency in MHz


Component QTY dB Loss Per Net Loss 2.3 0.28 2.3 0.49

F‐ Connectors 9 0.5 4.5 450 4.28 450 5.30

F‐81 Barrels 2 1.0 2 600 4.98 600 6.18

SWiM SWS 2 4.0 974 6.46 974 8.49

SWiM SWS 4 1 9.0 9 1076 6.86 1076 8.89

SWiM SWS 8 12.0 1178 7.01 1178 9.09

Feet of Cable 150 1280 7.33 1280 9.42

Highest Frequency used (see chart) 1790 8.84 13.3

1382 7.48 1382 9.57

1484 7.96 1484 9.98

Path # Total Loss = 28.8 1586 8.11 1586 10.18

ODU dBm = ‐32 1688 8.26 1688 10.35

Net dBm at receiver ‐60.8 1790 8.84 1790 10.93

RG-59 Coax Cable SWiM LNB Example Frequency in MHz


Frequency in MHz


Component QTY dB Loss Per Net Loss 2.3 0.28 2.3 0.49

F‐ Connectors 9 0.5 4.5 450 4.28 450 5.30

F‐81 Barrels 2 1.0 2 600 4.98 600 6.18

SWiM SWS 2 4.0 974 6.46 974 8.49

SWiM SWS 4 1 9.0 9 1076 6.86 1076 8.89

SWiM SWS 8 12.0 1178 7.01 1178 9.09

Feet of Cable 150 1280 7.33 1280 9.42

Highest Frequency used (see chart) 1790 10.93 16.4

1382 7.48 1382 9.57

1484 7.96 1484 9.98

Path # Total Loss = 31.9 1586 8.11 1586 10.18

ODU dBm = ‐32 1688 8.26 1688 10.35

Net dBm at receiver ‐63.9 1790 8.84 1790 10.93

Notes Detail


Addendum C, continued

Splitter Configurations

Slide 95 Review approved splitter

configurations

Diagrams do not show Power inserters, however they are required on every SWiM installation

It is mandatory that each installation follow DIRECTV installation guidelines

The next pages cover DIRECTV approved splitter configurations regarding SWiM installations of SWiM LNB’s, SWiM 8, and SWiM 16 Modules. Failure to utilize an approved “Splitter” configuration can result in degraded SWiM FSK communications, FSK Callbacks, and MRV specific functionalities. Termination of unused ports is mandatory! Note: Drawings illustrate use of SWiM splitters only; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.

MSPLIT 2(SWiM 2 way)

MSPLIT 4 (SWiM 4 way)

Splitter output ports can be used for connection to receivers – otherwise you

must terminate unused ports

From

S

WiM

-4 dB loss Port to Port





Notes Detail





configurations



Splitter configurations, continued Non approved splitter configurations can cause SWiM FSK, FSK call back and MRV to not function or to function erratically, this can lead to service calls! Termination of unused ports is mandatory! Note: Drawings illustrate use of SWiM splitters only; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.





Notes Detail





configurations



Splitter configurations, continued Non approved splitter configurations can cause SWiM FSK, FSK call back and MRV to not function or to function erratically, this can lead to service calls! Termination of unused ports is mandatory! Note: Drawings illustrate use of SWiM splitters only; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.








Notes Detail




Slides 98-100 Review Non approved splitter

configurations


Non Approved Splitter configurations Note: Drawings illustrate use of SWiM splitters only; DIRECTV standards as well as installation of specific equipment must be followed during customer specific installations.











Notes Detail


NOTES:

Documents

Version 1.6 February 2010 - SBCA Satellite Broadcasting ...sbca.com/sbcaedu/DTVConnectedHome/Connected_Home_IG_v1.8.6.… · Technology information released after February 2010 may