VERIZON Moderator: Jean Derrig January 17, 2006 9:30 …€¦ · VERIZON Moderator: Jean Derrig January 17, ... I’m going to do a quick attendance or who’s on the ... It was called

VERIZON Moderator: Jean Derrig 01-17-06/9:30 a.m. CT

Confirmation # 4857927 Page 1

VERIZON

Moderator: Jean Derrig January 17, 2006

9:30 a.m. CT

Operator: Good day everyone and welcome to today’s Verizon Change Management conference call. As a reminder, today’s

conference is being recorded.

At this time, I would like to turn the conference over to your moderator, Miss Jean Derrig. Please go ahead, ma’am.

Jean Derrig: Thank you. Good morning everyone and welcome to the Verizon West January 2006 Change Management meeting.

I’m going to do a quick attendance or who’s on the – hello? Hello?

Operator: Miss Derrig, I apologize. Please go ahead.

Jean Derrig: OK. Thank you. Hi. Is anyone still out there?

Operator: They are still out there. We’re working on getting the lines open for them.

Jean Derrig: Oh, OK. So, they can hear me?

Operator: Yes ma’am.

Jean Derrig: OK, thank you. I kind of need their lines open, because they need to announce their attendance. So if you can let me

know when that’s happened, I’d appreciate it. But in the meantime, if you guys can still hear me, right now the only

people in the room are myself, Steve Manion, and Beth McReynolds.

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And I do want to say that, you know, we’re starting a new year. I think we had (station) from both the East and the West

CLECs on a special session we had last week following the East, where we discussed some type four information. And I

just wanted to remind everybody again that we will – we are taking that internally, processing, and we’ll be putting some

new procedures in place, hopefully reflected – some of it hopefully reflected in our next meetings. Obviously we didn’t

have enough time to do some of that for this meeting. But going forward we will see that.

Are the lines open yet?

Operator: Yes, they are now.

Jean Derrig: OK. If the CLECs on the phone could please introduce themselves, I’d appreciate it.

Barry Queen: Barry Queen and Terry Manser, AT&T.

Carol Frike: Carol Frike, Sprint.

Loriann Burke: Loriann Burke, XO.

Emmy Brown: Emmy Brown, Time Warner Telecom.

Lan Nguyen: Lan Nguyen, Neustar.

Chris Johnson: Chris Johnson, Integra.

Rebecca Baldwin: Rebecca Baldwin, Telco.

Kim Isaacs: Kim Isaacs, Echelon.

Nancy Sanders: Nancy Sanders, Comcast.

Christal Causey: Christal Causey and …

Peggy Rubino: Peggy Rubino, Trinsic.

Jean Derrig: I heard Peggy from Trinsic.

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Christal Causey: Christal Causey and (Sandra Boyd) from HTC.

Jean Derrig: OK.

James McCluskey: James McCluskey from Accenture.

Laurie Fredricksen: Laurie Fredricksen, Integra Telecom.

Michael Clancy: Hello, this is Michael Clancy.

P.J. Koller: P.J. Koller, Priority One.

Nancy Sanders: I don’t know if I was walked over, Nancy Sanders, Comcast.

Jean Derrig: I heard you Nancy. Thanks.

Nancy Sanders: Oh, OK.

Leo Dimitriadis: Hi. It’s Leo Dimitriadis, AT&T Consumer.

Gloria Velez: Gloria Velez, AT&T Business.

Jean Derrig: Any other CLECs?

Beth McReynolds: Jean, I think that I heard Cablevision along with Trinsic. Is that right? Did I hear Chris Gambino?

Jean Derrig: I don’t think so.

Beth McReynolds: OK.

Jean Derrig: OK. Looking for my – I mean not my AT&T – my Verizon employees. Doug Tomlinson?

Doug Tomlinson: Yes ma’am.

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Jean Derrig: Stephen Cuttle?

Stephen Cuttle: I’m here Jean.

Jean Derrig: Jamie Rawls? And/or Kevin Curran?

Kevin Curran: Good morning Jean. It’s Kevin.

Jean Derrig: OK. Kevin, can you find out if Jamie’s going to be on for me?

Kevin Curran: Yes.

Jean Derrig: Thanks. To start the agenda we have the FTP report migration specifically for LVR report. And Doug’s going to give

an update.

Doug Tomlinson: Thanks Jean. Just to let everybody know, we did send out a reminder on the 11th that we were – the DLVRs

were in the process of being transitioned over to the CWP Web portal. And this is just to give you heads-up that effective

this Saturday, the 21st, VIS, Verizon Information Services, will stop sending the DLVRs to the FTP platform.

So, the dual environment will end. If you are going to be utilizing the DLVRs in the West, you will need to access that

through the CWP Web portal. Are there any questions with that?

Barry Queen: Yes. This is Barry Queen at AT&T Texas. I have a question. Previously we were able to request the LVRs prior, you

know, to the normal schedule.

Doug Tomlinson: Yes.

Barry Queen: Will we have that opportunity here, because when I look at the delivery schedule, I’ve got less than 45 days, you

know, really business days, to work my side of the (butt).

Doug Tomlinson: Yes. Actually, the exact same process from the Web you would follow to go ahead and request your ad hoc

DLVRs. So, you can still request them ad hoc. You’re looking at the schedule for the normal 30 days prior to book close

that will push them out there.

Barry Queen: OK. So, we can go ad hoc, which is great.

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Doug Tomlinson: Yes sir. Yes, you can.

Barry Queen: OK. I think that was all my questions on that. Thank you.

Doug Tomlinson: OK. Any other questions out there?

Jean Derrig: OK. Thank you, Doug. Moving on to the Web enhancements and training, Stephen?

Stephen Cuttle: Thanks Jean. Good morning everyone. I’m just going to be reviewing a few of the items that were contained on

the January 9th, 2006, enhancements notification that went out. On the Verizon Wholesale home page, we did add a new

survey question, with follow-up – with a follow-up question. That was added toward the end of December. And that can

be found in the “How Are We Doing?” section of the Web. So, we would encourage you to continue to submit feedback

through that survey. And we will be hoping to update with a new question by the end of – end of this month.

Also, on the home page under the “Service and Operation Highlights” area, there’s a new link that’s been added for digital

certificate instructional videos for WISE and LSI. And you can link directly to those videos from the home page. In

addition you can get to these same videos from the training page, as well as there’s a link from the “Ordering Local

Services” section.

In addition, with our Web-based training modules, a new end-user listing module was added to the training page at the end

of December. With our USOC and ISOC product ordering guides page, the page was redesigned, not dramatically, but

what we did was to reformat the documents into – separate them out by category. So, hopefully you’ll find that easier

when you’re looking for ISOC and ordering guide information.

Just as following up on Doug’s report with the DLVR, the LVR information was added to the “Systems and System Support”

section of the Web. The “Customer Wholesale” portals page. And that information was added as well in December.

There any questions?

Gloria Velez: This is Gloria Velez from AT&T Business.

Stephen Cuttle: Hi Gloria.

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Gloria Velez: Hi. I’m not sure this is the right time to ask this question, but since you’re talking about the information that’s out there

on the Web site, for SCORE there was several months ago discussions about additional information that might be able to

be gathered to help us out in the field understand or use SCORE a little bit better.

And I was just wondering if there’s any additional information on that? Specifically, when you go into SCORE, you have

product group and report type, and there’s always been some confusion, or some uncertainty as to how to use those two

categories relative to, I guess, your company’s contract. So, I was just wondering if there’s any information out there that

would kind of be a follow-up to the discussions that we had several months ago?

Stephen Cuttle: Jean, is that something you can – I know …

Jean Derrig: I mean, I know …

Stephen Cuttle: … there was something we were taking to look at.

Jean Derrig: Right. I know what we’ve …

Stephen Cuttle: From those discussions.

Jean Derrig: … back a couple months ago was expand descriptions and a better – and we had a couple change requests for

different search criteria, which we’re still looking into. But Gloria, it almost sounded like your question was for the existing

functionality today there’s a couple fields out there – there’s confusion around how to use them. Did I hear that correctly?

Gloria Velez: Yes. Yes. Because when you – when you – when you use them you sometimes get different information, and it was

never really clear to me, and to even others that I’ve dealt with internally, what is the best selection to use based upon my

company’s individual contractual arrangement with you.

Jean Derrig: And what were those two fields that you actually mentioned Gloria?

Gloria Velez: It was called product group and report type.

Jean Derrig: OK.

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Gloria Velez: It’s a drop-down and there’s, you know, several options. Some of them are very clear, but it’s not too clear relative to

what you – what you have – what your contracts have. And I know you have to go in there with your CCNA, and I know

that that drives other things.

Jean Derrig: OK. Gloria, we’re going to have to take this back, obviously …

Gloria Velez: OK.

Jean Derrig: … here, but. We have some additional information now that we can look into, and (take) the appropriate action

whether it’s a training or a hints, or whatever. Or if it’s something that we really need to, you know, back to the

enhancements of the actual database and tool. Until we look at it we won’t know really what the answer is.

Gloria Velez: OK. I appreciate it.

Loriann Burke: Jean, this is Laurie with Integra. And I’m not again sure this is the right time to bring this up, but since we’re talking

about SCORE. Yesterday after, again, days and days worth of emails going back and forth between me and our account

rep on what ISOC should and shouldn’t be used, can and can’t be used, I’ve got an email back from my account rep that

blazingly says considering some of the errors you have identified of SCORE in the past, you may not want to rely heavily

on the ISOC when trying to find products. That’s the only system I have. And he’s basically telling me, well, see it’s very

not very accurate.

Kim Isaacs: And this is Kim Isaacs from Echelon. We’re entering into ordering new products and we sent in October a list of ISOCs

asking them to be confirmed. I still have not received a response.

Jean Derrig: And you got – that was to your account manager?

Kim Isaacs: That was to my account manager. And she actually said – I let her know that change management had directed me to

her with any questions I had on specific, and she asked me what is CMP?

Jean Derrig: OK. For Echelon I think I was kind of on some of those trails – I’m not really sure. For Integra, I will take that back

internally and try to see what was going on there. But it’s my understanding that SCORE is source for ISOCs, you know.

So, if you’re getting that information then we need to do something internally then, if that’s a true statement, to make sure

it is the accurate source.

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Gloria Velez: And Jean, this is Gloria. That’s really the basis for me asking my previous questions because it’s been back and forth

whether or not the data’s correct or not correct. So, then I figured well, let’s figure out exactly how we’re supposed to pull

it.

Jean Derrig: OK.

Gloria Velez: And then if we’re pulling it correctly, then maybe would know whether or not it’s right or wrong.

Jean Derrig: OK. All right, we’ll take that back internally, again.

P.J. Koller: This is P.J. Koller with Priority One and if I could add a comment. Many, many years ago there was discussion

internally with Verizon that they were going to migrate all of the ISOCs back to the tariffed ISOCs. And we’ve been having

a problem with SCORE for years in the fact that there’s multiple ISOCs for various products, some of which are

grandfathered and aren’t even marked on SCORE as grandfathered. But what I would like to see is for the ISOCs that

were created specifically for CLECs to hopefully have a funeral, and to migrate everything back to the tariffed ISOCs, it

would be much simpler.

Jean Derrig: OK. Noted.

P.J. Koller: Thank you.

Jean Derrig: OK. Any other questions for Stephen on training or Web enhancements?

OK. Jamie, were you able to – does Jamie …

Jamie Rawls: Jean, yeah I’m here.

Jean Derrig: OK. Thanks Jamie.

Jamie Rawls: Hey.

Jean Derrig: CTE updates.

Jamie Rawls: Yeah, great. Thanks. Good morning everyone.

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The CLEC testing for the February release has begun; effective as of yesterday. We have had three CLECs that have

begun testing. This is the first week of our four week test window. We should have all test plans and CLECs identified,

and accounts built, and moving in. So, first couple days, no issues have come up. And, you know, we’re looking forward

to a successful testing.

Are there any questions for CTE regarding the February release? Or tests? OK. All right. Great.

Jean Derrig: Thank you. I’m going to turn it over to Kevin for WCCC.

Kevin Curran: Thank you, Jean. Good morning all. As of this morning, all systems are up and functioning properly. We have no

known major CLEC impacting scenarios that are ongoing. As Jean had touched upon, you know, we’re starting out 2006

and one of the focuses for the WCCC this year for both East and West is to continue to improve our turnaround time for

ticket resolution and callbacks. And just ask for your patience in doing that if you do have escalations and the need to

report things that, you know, you don’t feel you’re getting the appropriate feedback and a timely response, please bring

that to my attention. That is feedback that I more than welcome. And I will now open it up for any questions or concerns.

Laurie Fredricksen: Kevin, this is Laurie Fredricksen with Integra.

Kevin Curran: Good morning Laurie.

Laurie Fredricksen: And I have a ticket that’s been open, I don’t know, a month or so. The ticket number is 997522.

Kevin Curran: OK.

Laurie Fredricksen: And it has to do with verifying – Colo. verification to verify RCFA.

Kevin Curran: OK.

Laurie Fredricksen: It seemed to have kind of quit working. I opened a ticket. I’ve gotten a couple calls back on it. And the last call

I had, and I’d also talked to our (namdi) representative about that, and basically they’re saying that this isn’t going to be

fixed until March. I mean, this is something we use every day we, you know, and sometimes it works, sometimes it

doesn’t. But with a relatively new tool I’d finally gotten all my teams pretty much so in the habit of using it. Well, now it

only works half the time, so now they’re no longer using it. And I – March is just really not acceptable to wait to have that

fixed.

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Kevin Curran: OK. Laurie what is – what is your callback?

Laurie Fredricksen: It’s 503-453-8423.

Kevin Curran: OK, great. Let me – let me …

Kim Isaacs: This is Kim Isaacs with Echelon. We have opened a ticket for the same issue as well.

Kevin Curran: OK. Kim, what was your – do you have that handy, or? If not I can – I can give you a call back and …

Kim Isaacs: Yeah. Why don’t you give me a call back.

Kevin Curran: OK.

Kim Isaacs: It’s 612-436-6038.

Kevin Curran: OK. Very good. I will – I will look into that issue and touch base with both of you on that, and provide an updated

status as to where we stand, and when a fix may be implemented for this. Thank you.

Any other questions or concerns?

Jean Derrig: Thanks Kevin.

Kevin Curran: Thank you.

Jean Derrig: Moving on to the items by release. For the February release we show no changes. I don’t know if anyone has any

questions on any of the initiatives going into February that they would like to ask at this time?

Leo Dimitriadis: I have one question. One of the initiatives – this is Leo Dimitriadis from AT&T Consumer. One of the items that

you’re implementing in February is allowing CLECs to – or other providers – to port a TN if that – while that TN, let’s say,

had DSL, or the line was split, et cetera, without any issues. Is that correct?

Jean Derrig: Correct.

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Leo Dimitriadis: OK. And I just wanted to understand that we’re talking about porting request type CB and that we’re not talking

about let’s say voice migration type orders?

Jean Derrig: Correct. This is just request type C – this actual (whole) manual process was put in place back in April. And what

we’re doing here is a couple things. One is we’re mechanizing some of our back end, as well as like notifiers and support.

As well as the second part is if the – if the DLEC has a separate contract with Verizon that says if I’m the DLEC on this

port order, keep the – keep the (UPOP) with my data on it, and I’ll tell you what to do down the road with it. So, it’s not an

automatic disconnect if the DLEC has an agreement with Verizon to keep it up.

Leo Dimitriadis: Right.

Jean Derrig: But it is just ports. Ports only, correct.

Leo Dimitriadis: OK. So, if a CLEC was trying to migrate a customer and it had DSL, that order would reject I imagine?

Jean Derrig: When you say migrate to like a resale or a UNEP?

Leo Dimitriadis: Yes. To UNEP let’s say.

Jean Derrig: Is everyone still there?

Leo Dimitriadis: I am.

Female: Yes.

Jean Derrig: OK. I could hear somebody. We just …

Male: Or someone’s on and off net.

Jean Derrig: OK. And it’s not an easy yes/no answer Leo. There’s different scenarios depending on – especially to line split, it

depends on what agreements you have and so forth with the DLEC and so forth. So, it’s not an easy yes/no answer to

that question.

Leo Dimitriadis: OK. So, that sounds like some discussion. I don’t want to take the time here. Maybe we can do this separately

somewhere else?

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Jean Derrig: Yes. We could – we could try to do that offline Leo.

Leo Dimitriadis: OK.

Jean Derrig: If you want to send a note into change management with the specific scenario you’re requesting, we could try to

answer it that way.

Leo Dimitriadis: OK.

Jean Derrig: OK. Any other questions for February? I do want to point out a new add we have to this IVR. So, I’m not hearing

anymore questions for February; I’m going to move on.

We first brought this to your attention, I think, in the fall, when we prematurely put it on at that point. But it’s CO31705. This

is the reschedule the West CLEC production impacting release to match the East’s schedule. Currently the West typically

goes on the second weekend of the month – full weekend of the month, and the East goes on the third weekend of the

month.

Once again, we’re being told from our internal sources that they’re going to shoot to get them matched up to be equal to a

third weekend of the month. We’re aiming – the current aim – and as you see, it says target here – is to try to, from an

internal standpoint, get these matched up starting in April, and then going forward they would always be matched up.

Typically there’s not – nothing really goes in on that April release for the West. So, it would be your first impact will most

likely be June. However, this is happening, we want to give you the heads-up. And obviously as it gets closer to our

required notifications, the 73 and 45, we’ll have an idea if this actually going in, and not just a target. There are some

things still being worked out internally. But we wanted to give you this heads-up again, that Verizon once again is looking

at this. We’re seriously looking at it, and hopefully getting this done in the first half of 2006.

And like I said, really from a West standpoint, the first impact you’ll probably see would be the June release. So, it gives us

internally a couple releases to get it under our belt before you guys actually see the impact. So, I just wanted to put that

out there, that this is getting serious again. And we’ll let you know further as we get it confirmed. Any questions on that?

Gloria Velez: This is Gloria. No questions on that, but since you’ve come out with some type of a timeline, I ask it. Timelines for

retirement of six, anything at all?

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Jean Derrig: What did you say? Time for LSOC six?

Gloria Velez: Yeah.

Jean Derrig: No, we have no new – we have no dates for the decommissioning of LSOC six.

Gloria Velez: OK. Thank you.

Jean Derrig: OK. Test items by release. Moving on to the PWG, we have two type fives. I believe they’re both from Echelon. And

I heard Kim on the line. The first one is CO52622, enhance the lines interfaced both through order data into the LSR.

Kim, if you wanted to present this please.

Kim Isaacs: Certainly. In a review of our jeopardies and error – specifically errors, and with a desire to increase LSR accuracy,

Echelon is requesting that preorder information, RSIDS, TNs, validated addresses, be available either in a pull-down

menu on the LSR itself, so folks don’t have to retype that information. And that’s what we’re asking for.

Jean Derrig: And you’re basically saying, so once you do a preorder – and this is why – so once you do a Web preorder function,

whatever that is …

Kim Isaacs: Yep.

Jean Derrig: … what you – you get the return from Verizon, then you go in to pull in an LSR, you want – somehow that preorder to

be related to the order so you know – so it would be pre-populated with some information?

Kim Isaacs: Correct. Or, you know, another alternative is when you go from preorder into order, that the last ten address

validations are available in a pull-down menu, or the last recent response IDs are available for the – for that field as well.

There are a good deal of errors with the resale ID and the address mismatches when all that work has been done, and the

only thing that has happened is a typo on the LSR.

Jean Derrig: And I’m just trying to get more for our understanding, ‘cause we do think this is a big deal on our side …

Kim Isaacs: OK.

Jean Derrig: … to be able to do something like this. When you say the last ten, do we – from my understanding are you saying the

last ten from like that rep or for anyone in Integra?

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Kim Isaacs: In Echelon?

Jean Derrig: I mean Echelon. Sorry.

Kim Isaacs: It would be for that representative.

Jean Derrig: So it would be …

Kim Isaacs: For that user ID, yep.

Jean Derrig: … would be by rep. This makes it even more complex. OK. Anyone else have any questions?

OK. I’m just – I mean, I’ll let you guys vote, and we’ll accept it in, but I just want to put a expectation out there. Looking at

this, this is a big deal for us to be able to do something like this, especially with the by rep maybe, you know, looking at

the last ten, or whether it’s relating them, you know, whatever we look at it when we actually look at it.

But this is a very high level of effort for us to be able to do something like this. And probably not one of the – I mean, you

guys can rate it, but because it’s a high level, I can’t see us doing it any time soon. I just want to put that expectation out

there for you. But, we’ll accept it in. We’ll see how it gets rated.

And as we go through, you know, looking at which type fives are coming down the road, and so forth, we’ll, you know,

accept it in the rating. But I want you to know this is a very high level of effort on our side. It’s not a quick fix for us. For

any of this.

Beth McReynolds: Jean, it’s Beth, and I want to put out another expectation. This has actually been a subject that has come up

literally over the years internally about the pre-populating from preorder to order.

And it hasn’t been discussed for a while, but I can tell you that when it was discussed several years ago, that the thought

was both within the industry, meaning with various commissions, as well as with Verizon, that the pre-populating of orders

really was something that from a – for GUI users was not something that was expected by Verizon. And that folks who

really wanted to go to that kind of automation should really be doing an application to application interface where that

could be easily done.

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So, I know that those discussions did take place earlier, and I did want to let you know kind of where those discussions were

when they did take place earlier. And I agree with Jean, we’ll take it in, and we’ll revisit it. But just know that that’s – it’s

been – it’s been around before.

Jean Derrig: OK. Any other questions before we rate this?

Female: OK. AT&T?

Jean Derrig: Echelon. It was Echelon.

Female: Echelon?

Kim Isaacs: Five.

Female: AT&T?

Gloria Velez: This is Gloria. Mary – I thought she would be on. She just sent me an IM. We’ll have to pass.

Female: OK.

Jean Derrig: I think Barry and them left too.

Female: OK. Comcast?

Nancy Sanders: Pass.

Female: Covad?

Michael Clancy: Pass.

Female: HTC?

Christal Causey: Five.

Jean Derrig: Was that a pass or a five?

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Jean Derrig: Five.

Female: Integra?

Laurie Fredricksen: Five.

Female: Priority One?

P.J. Koller: Five.

Female: Sprint?

Carol Frike: Pass.

Female: Telco?

Rebecca Baldwin: Five.

Female: Time Warner?

Emmy Brown: Pass.

Female: Trinsic?

Peggy Rubino: Pass.

Female: XO?

Loriann Burke: Five.

Jean Derrig: Anyone out there that joined that did not introduce themselves?

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Teresa Castro: This is Vartec, Teresa. I’ll give it a five.

Jean Derrig: OK. Thank you, Teresa. Anyone else?

Female: OK.

Jean Derrig: All right. We have a second one for Echelon.

Female: CO60019, to expand WISE preorder view of cable pair availability. Kim?

Kim Isaacs: Yes. When the colocation facility query is working, you can only query by one slot and one shelf. What we would like

to see is to be able to query by, you know, a set amount, like 20 slots, so that you can see along with seeing that the

current CFA – Verizon shows the current CFA busy, you can see what is available on that try. Instead of going back in,

picking another one, and then doing another colocation facility query again. So, we’d like to see the response in a range

of available or with the status of the slots available.

Gloria Velez: This is Gloria, AT&T Business. How are you envisioning the query to be then? You would – the data you would input

would be …

Kim Isaacs: Shelf, and then there would be the slot in a range at the slot. So, from slot 100 to slot 150. And then the response

would pull up the status of those.

Gloria Velez: OK. So, you’re envisioning that you would – you would control what slot range you want the query to go up against?

Kim Isaacs: Yes.


Jean Derrig: Any other questions?

Female: Jean, I have a question. I know it’s presented here as just as WISE. Would Verizon incorporate it into the other

interfaces?

Jean Derrig: You mean EDI and CORBA?

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Female: Yeah, and CORBA?

Beth McReynolds: I was actually going to ask the question just a little bit differently, and I guess Gloria, maybe this goes to you, is

this something – is it WISE impacted only, or is it the preorder transaction that becomes impacted, so it would be for any

interface? I’m assuming that it – that it would be any interface, not just – not just WISE.

Kim Isaacs: That’s how I would look at it, and then I guess my company would have to look and see whether or not they wanted to

take advantage of it. But we wouldn’t be able to even look to see if we could take advantage of if it wasn’t, you know,

programmed to do the entire preorder transaction – or the – or your interfaces that you offer.

Jean Derrig: Well, Echelon sent this in as a WISE. I’m hearing there’s potential, and Gloria, I’m not going to say that you totally

want to support it for the other interfaces yet, but I guess the first question is, does Echelon object to expanding this to

include all preorder …

Kim Isaacs: Not at all. That’s fine.

Jean Derrig: That’s fine. Is that Echelon saying that’s fine?

Kim Isaacs: Yep.

Jean Derrig: OK. So, it’s basically expand preorder view.

Kim Isaacs: Right.

Jean Derrig: And ((inaudible)).

Michael Clancy: This is Michael Clancy from Covad. And in terms of process, if like if I am application to application, and I send in

an order with a working CFA, Verizon rejects that through the electronic interface. Then on our side it falls out for manual

handling because of the working CFA, which means that in our system that’s not working. That’s when we would use this

WISE query, and that would be a, you know, GUI request because it’s already fallen to manual handling.

So, electronically I don’t know on an EDI basis, for example, I don’t know when or why I would place a transaction to give

me a, you know, a response out of the count. That what’s the status of this count of pairs. Or maintaining my own

database, I guess. And that to me would be probably – it’s she probably saying that’s a new transaction. If you expand it

to the other interfaces, it becomes a new transaction.

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Gloria Velez: I’m not sure one would look at it as a new transaction. It would be just that you’re enhancing – it’s available today via

the app to app.

Michael Clancy: Right. But I’m – all I’m saying is the only possible use is you get a reject on a – on an order, and you want to see

what’s in – what Verizon has it assigned to, so you can clear up that discrepancy.

Gloria Velez: There might be other reasons that one might be using this, and it wouldn’t be on a per order basis.

Michael Clancy: All right.

Gloria Velez: I mean I understand what you’re saying.

Michael Clancy: Yeah, I’m good Gloria. Thank you.

Gloria Velez: I mean generally, just in general terms, I’ve noticed that when CRs come in and they’re talking about, let’s say it’s an

EDI thing. Many times Verizon would say well we’re going to expand it over to CORBA. And I just looked at this one as

just another example. I mean, if the – if it didn’t exist today in the app to app, then that would be different in my view.

Beth Cohen: So, Gloria, it’s Beth Cohen. So, do I hear that you think that the functionality that is being requested by this, the CR, is

already available via an app to app interface?

Jean Derrig: No, that’s what she said is the existing transaction of being able to check one pair at a time is available. The

expansion to be able to do a range is not.

Beth Cohen: OK.

Gloria Velez: And so if you’re only going to include it to WISE, so now let’s just say hypothetically you just do it to WISE, and you’re

going to have now add a new field on the query, then in your business rules you’ll have to have a – you’ll have to have a

statement there that says this range is only applicable if you’re doing this transaction via WISE. Traditionally I don’t see

those types of comments in the business rules. So, and I …

Jean Derrig: OK. And I don’t think we’ve had any disagreement from the initiator or – Mike was – Mike was only questioning kind of

why would it be used. But – in the app to app. And I think he answered that. So, I don’t think we had any objection with

expanding this to all preorder ((inaudible)). Any other questions? Oki-doke. All right, Echelon?

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Female: Echelon?

Kim Isaacs: Five.

Female: AT&T?

Gloria Velez: We’re going to have to pass.

Female: Comcast? Comcast still there? Covad?


Female: HTC?


Female: Integra?

Laurie Fredricksen: Five.


P.J. Koller: Five.

Female: Sprint?

Carol Frike: Pass.

Female: Telco?

Rebecca Baldwin: Five.


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Emmy Brown: Pass.

Female: Trinsic?

Peggy Rubino: Pass.

Female: Vartec? XO? Has Vartec and XO left? All right. Anyone else out there?

Jean Derrig: OK.

Female: All right.

Jean Derrig: Moving on to our last agenda item, is a new type four, CO51910, feature combo errors easy West UNEP and

((inaudible)). You’re going to present this, Doug? Uh-oh.

Doug Tomlinson: Yeah.

Jean Derrig: OK. You’re going to present the new type four?

Doug Tomlinson: Yes. This new type four, CO51910, what this is a back end enhancement that actually we’re going to build in

some front end edits. What we’re doing in some cases, and I’m going to really simplify this, are in some states we have

certain features that we offer that either require a combination or removal of certain features in order to have it.

A simplified version would be like call waiting, cancel call waiting. In order for you to request cancel call waiting, you have to

have call waiting on the service. Today there are no edits to verify that that’s happening. This is actually going to build in

those edits, in order to do that.

What we’ll be doing is submitting – when you submit the LSR we’ll check to see, you know, do we have the right

combination of these feature ISOCs in order for us to process this order through. What it will do on the back end is save

the order from falling manually into the NMC, where they would ultimately (jep) the order back, and not provide the service

that was originally asked for.

Now the (sigs) error message it will come back on, it will be rather generic, but we are working with Stephen Cuttle’s group

on getting some documentation posted to the Web that will show the valid combination for these features. Were there any

questions on this?

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Kim Isaacs: This is Kim Isaacs from Echelon. Will you be updating SCORE with the – with the feature combinations so that if you

go into SCORE you can see that oh, to order this feature I need to have this on the account?

Doug Tomlinson: No, this won’t have any impact at all on SCORE.

Laurie Fredricksen: Will the document – this is Laurie with Integra. Will the documentation be out there before this becomes

active?

Doug Tomlinson: Actually we’ll roll that documentation out when we send the notifications, with a 73, 45, and then production. And

then they’ll most likely – I’m not sure the time frame for updating the Web, but they’ll most likely be updated at the same

time we roll the production to the actual Web. But that actual job aid will be provided with the notifications that we send

out.

Laurie Fredricksen: But there’s no thoughts of adding this to SCORE, where people are supposed to look for ISOCs?

Doug Tomlinson: No, not with this initiative.

Gloria Velez: And can you – this is Gloria. Can you describe in very, very detailed what this documentation is going to be? You

just described the scenario about call waiting and with call cancel.

Doug Tomlinson: It will list – I really cannot tell you all of the ISOC combinations out there that need to be worked together. We’re

still gathering that information, working with the NMC. And again, what we’re doing is looking at orders that fall out of

provisioning. And they get routed back to be manually handled.

We’re still gathering that data, but what the documentation will show is if you order like let’s say the call – five digit ISOC for

call, or cancel call waiting, you know, with the description, we’re going to say what other feature is required with that.

Another case, and I know there are some conditions, and unfortunately I can’t give you those details, because way down

at the detail level we’re still working through.

But there are conditions where if you, you know, request a service to be removed, you know, then again you have to

remove – well, I’m sorry – the same thing would be your cancel call waiting. If I’m going to take call waiting off the

service, I also need to take off cancel call waiting as well. OK, the generic edit will still invoke, but you’re going to see

these combination of ISOCs out there.

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Gloria Velez: OK. And will this description also include, especially when you are taking away, OK, or even adding, so you’ve

already migrated the customer, and now you’re doing some changes. We sometimes get all trapped up into what is

supposed to be the correct feature activity, and I mean, will your documentation include that as well?

Doug Tomlinson: I’m not sure I understand your question, where you migrate and then …

Gloria Velez: No, you’ve already migrated, and now you’re doing changes. You’re adding a feature. Now that new feature that

you’re adding, now potentially you might have a conflict with the features that are already out there. So, then you might

have to address one of the features that’s already out there.

Doug Tomlinson: Right. Now I do want to clarify, really depends on when that conversion went in, and when you’re asking the

changes. If it’s a case where you ask for a conversion, and that has not yet cycled to customer profile, and then you’re

coming back for a change, these edits will not catch it. What’ll happen is that will still be handled manually.

If it’s a case where the conversion request now has cycled to profile, and you’re coming back later for a change, then the

edits will be able to check profile correctly and then invoke, also to see what’s, you know, what else is out there to make

sure we get those right combinations.

Gloria Velez: Well, I understand that. I think where I was going with this is being very, very detailed on your documentation,

especially if your error description is going to be generic, and not help us determine what was wrong. Because now

you’re placing the edits up front, so you’re blocking us up, up front, right at the door.

Doug Tomlinson: Right.

Gloria Velez: And that’s of great concern. If the document – if we don’t have very clear direction …

Doug Tomlinson: OK. I think I understand what you’re asking. The document will show you, if you ask for this as a primary ISOC

you also have these secondary ISOCs that need to accompany it. Is that what you’re asking?

Gloria Velez: Yes. And then how do you treat, and how do you from a feature activity, how do you – how do you treat that? Do you

do it an add, you do it a change, you do it an N? I mean, we have a – I mean we – on the AT&T side we have a lot of

logic behind how we drive the ISOC combinations, and the feature activity associated with that combination. So, I

envision I’m going to have to do changes here.

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Jean Derrig: So, Gloria, let me take a stab at what you’re requesting. For example, you want documentation that says if I’m adding

this feature, then I – if there’s the case there’s dependencies, then I also need to add these other features, or change

these other features?

Gloria Velez: Right.

Jean Derrig: As well as if I’m deleting this feature, then I also need to delete these other features?

Gloria Velez: Yes.

Jean Derrig: OK. So, you want it both from each activity level what the dependencies are? Because for an add you may want to

say I want to add call waiting, but you don’t necessarily have to add call waiting block at the same time. I don’t know if

that’s true or false, but that’s the example I’m giving.

Gloria Velez: Right.

Jean Derrig: However if you’re deleting call waiting and call waiting block’s on the line, you do have to delete it at the same time.

OK, so …

Gloria Velez: I think you’ve – I think you – think you’ve covered it.

Jean Derrig: OK.

Doug Tomlinson: OK.

Jean Derrig: So, I mean, at least for that example, but expand that for all the features. OK. We’ll take that back.

Doug Tomlinson: Well, no you will have that level of detail in the job aid we’re putting out there. I just didn’t understand clearly

that’s what it was. But it will give you the dependencies and whatnot. And I’m learning now that that would most likely be

located on the USOC/ISOC page, where there is a link to SCORE, even though SCORE is not going to show you those

combinations.

Jean Derrig: But it’ll be on the same page, and just a link to a different document?


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Jean Derrig: OK.

Gloria Velez: And why is it that the error messages at this point are going to be generic?

Doug Tomlinson: Well, we’re looking at – right now I really can’t give you the count that we’re looking at, in terms of these

combinations, because that varies state by state. It was easier to go ahead and work with the job aid and our Web folks

to get that updated as an education piece, than to code 50 different edits, as far as a release is concerned.

P.J. Koller: Are you also – this is P.J. with Priority One. Are you also looking at what features work inherently with a switch in

combination with …


P.J. Koller: … ((inaudible)) et cetera?


P.J. Koller: Thank you.

Doug Tomlinson: We’re actually checking for availability in the switch as well, and if it’s not available we’ll let you know.

P.J. Koller: OK. But if the feature is available but let’s say call forward busy fixed or variable at a GTD five, and if you want to put

that on a lead number in a hunt, it will not work because the trunk (cunning) overrides.

Doug Tomlinson: OK, that won’t change the way the features function, mind you. We’re just checking to see if there’s any

dependencies or prerequisite type things for when we add new features or remove them. As far as how they function

today, that will not change the way they function.

P.J. Koller: I understand that, but, you know, if you tried to add call forward busy fixed or variable on a lead number in a hunt, then

would an error come back and say that won’t work in a GTD five?


P.J. Koller: OK.

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Doug Tomlinson: Yes. Again, we’re looking at switch availability. It’s based on, you know, you could have like one community out

there with several different switches out there, and it is going down to the level to see if you ask for a feature that’s not

available in that switch, you will get one that will tell you that’s not available in this switch. So, that one will be a separate

error message, separate from the ones we’re talking about that we’ll be invoking for the combination of ISOCs, feature

ISOCs.

P.J. Koller: OK. Thank you.

Doug Tomlinson: Were there any other questions on this one?

Gloria Velez: This is Gloria again. Are you able to share with us like your statistics? You had mentioned that right now, I guess an

order …

Doug Tomlinson: Roughly – yeah, roughly we’re looking at – very roughly, about 1,200 orders that fall out of provisioning a month,

that we’ll be able to address up front.

Gloria Velez: OK. And so these orders currently we’re getting back a local response?

Doug Tomlinson: Initially you do get the local response back, that is correct. Because today we don’t have any way of checking

availability for that feature in the switch, nor do we have any way of checking to see if there are any other combinations

needed. So, today you get the LR back.

But what happens is when it goes through provisioning, and then now we’re out there saying OK, now I’m going to go ahead

and plug it into the switch – oh wait a minute – these features, you know, this needs that. You know, or, you know, this

feature’s not available at all in the switch, so what happens at that point is they provision what they can, but then send the

order back basically as a jeopardy to the national market center. And then from there they would either resend an LR to

say hey we couldn’t do that feature, or they’ll (jep) back saying that’s not available in that central office.

Gloria Velez: OK. And do you have a feel for your level of effort?

Doug Tomlinson: Not at this moment.


Page 26 of 29



Doug Tomlinson: ‘Cause we just finished the initial meetings on that. Right now the tentative – yeah, right now I don’t have a – that

level of detail, ‘cause we’re still going through the meetings on that.

Kim Isaacs: This is Kim Isaacs from Echelon. I do have another question. Will the edits for ISOCs include or look at what blocking

has been requested as well? So, if there’s any …

Doug Tomlinson: No.

Kim Isaacs: … incompatibilities with blocking.

Doug Tomlinson: No. No, those don’t really fall out for manual handling in the queue. Now this is only going to look at for products

and services features.

Kim Isaacs: OK.

P.J. Koller: So, this is P.J. with Priority One. So, what you’re talking about when they fall out, they’re falling out at the recent

change level and getting kicked back to the – to the (NOMC)?

Doug Tomlinson: If you want – yeah, I just know it as provisioning.

P.J. Koller: OK.

Doug Tomlinson: As far as where does it go when we’re getting ready to plug everything in to activate the service. So, you know, if

you know it as recent change, yeah. It’s very – pretty much at the last stage of our service order …

P.J. Koller: OK.

Doug Tomlinson: … when we’re going out there to complete out the provisioning and complete out the order, that’s where we find

these discrepancies, and that’s when they’re routed to our discrep queue with jeopardy.

P.J. Koller: OK. All right. Thank you.

Doug Tomlinson: Any other questions for that?

Jean Derrig: All right.

Page 27 of 29



Female: OK. AT&T?

Gloria Velez: I think we’ll pass for now, and then get back to you with the vote.

Female: OK. Covad?


Female: Echelon?

Kim Isaacs: I’m going to have to check internally. Pass.

Female: HTC?

Christal Causey: Pass.

Female: Integra?

Laurie Fredricksen: Three.


P.J. Koller: I’ll give it a three too.

Female: Sprint?

Carol Frike: Pass.

Female: Telco?

Rebecca Baldwin: I’ll give it a three.


Page 28 of 29



Page 29 of 29

Emmy Brown: Pass.

Female: Trinsic?

Peggy Rubino: Pass.

Female: Anyone else out there?

Nancy Sanders: Comcast and we pass.

Loriann Burke: And XO and we pass as well.

Teresa Castro: Vartec passes.

Female: OK.

Jean Derrig: OK. That’s all I have on the official agenda. I have no other topics. Our next meeting is scheduled for February 21st,

if I’m reading my calendar. And that will be a conference call. And I thank everyone for their attendance, and talk to you

soon.

Doug: Thank you all.

Male: Thank you. Bye-bye.

Female: Bye.

Operator: That concludes today’s teleconference. Thank you all for your participation. And you may now disconnect.

END

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