Verify Intl Healthcare Solutions Presentation

Healthcare Facility PresentationSolution Demonstration for Healthcare

05/01/2023 Solutions for Healthcare 2

GoalsVerify

ImproveTo push for continuous improvement of patient care, infection control, and all support services, including environmental services, maintenance, engineering, food service, security, guest services, and accreditation readiness.

To ensure compliance of established standards and operational performance requirements through independent inspection, quality data collection, and real time reporting.

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Agenda• Introduction & Company Overview• The Problem

• The Solution

• The Benefits

• Summary

• ATP Testing

Solutions for Healthcare

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Company Background


Recognized as a leading third party auditor and

mystery shopper firm for hospitals, hotels, and

restaurants in Dallas/Ft. Worth.

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Key Statistics


• Established in 1986

• Contracted with Children’s Medical Center Dallas since 1994Conducted housekeeping vendor performance review (1994-1996)

Developed Facilities Services quality inspection program to track hospital

cleanliness (1994 to present)

Conducted Food Service vendor performance reviews (1998-2002)

Developed performance-based wage increase program for staff through inspection

processes (2002 to present)

Developed paint staff / maintenance assessment program (2008 to present)

Conducted hospital-wide staff surveys for Security Dept. performance review

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Key Statistics cont’d


• Contracted to perform mystery shopper audits for Children’s Medical

Center and most respected names in hospitality, including Rosewood

Hotels, Omni Hotels, Fairmont Hotel, Adolphus Hotel, Renaissance

Hotels, Intercontinental, Hilton, Hyatt, Marriott, Cafe Pacific

Restaurant, Patrizio Restaurants, Sonny Bryan’s BBQ, and many

more.

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Key Industries


• Healthcare

• Hospitality

• Food Service

• Facility Maintenance

• Housekeeping / Janitorial

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Agenda


• Introduction & Company Overview

• The Problem• The Solution

• The Benefits

• Summary

• ATP Testing

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The Problem


Vendor / in-house staff not meeting expectations

Low patient satisfaction scores

Lack of accountability / compliance to standards Increase in hospital acquired infections / sanitation

complaints

Manual process of quality auditing (paper, Excel)

Lack standardization, lack consistency

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The Problem cont’d


Management / administration time constraints

Inefficient, disparate communication: e-mails/phone calls/printouts

Difficult to track issues, monitor quality, follow up corrective actions

Difficult to track performance and use for operational improvement

Lack of document control & distribution

High costs

High risk

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Agenda



• The Problem

• The Solution• The Benefits

• Summary

• ATP Testing

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The Solution – 1) The Independent Inspection Alternative


Accurate, impartial means to a cleaner, safer facility

Identify sub-par performance and areas that require attention

Attain higher patient satisfaction scores

Save money & eliminate waste

Develop action strategies for improvement

Track progress and performance trends

Enhance accountability among supervisors and staff

Boost staff morale and create a better work environment

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The Solution – 2) Web-based Software Application


Performance Analysis & Improvement

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The Solution – 3) Effective Communication


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Agenda



• The Problem

• The Solution

• The Benefits• Summary

• ATP Testing

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The Benefits


1) Delivers Continuous Quality ImprovementIncreases accountability and sense of ownership among staff

Increases patient satisfaction scores

Removes administrative burden

Streamlines processes & communication

Sharing of best practices

Continual performance monitoring & optimization

Automatic workflow notifications & reminders for correction

Reduction in duplication & manual processes

Tracks and promotes competence

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The Benefits cont’d


2) Reduces risk, claims, & costly non-compliances

3) Improves the quality of process outputs by identifying and

removing the causes of deficiencies and standardizing

processes e.g.,Joint Commission Standards Accreditation

Environmental Cleanliness & Maintenance

Infection Control

Patient Safety

Food Safety

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Improvement Dashboard – Analyze & Improve


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Action Dashboard – Streamline Process


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Non-compliance / Deficiency Heat Map


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Central Planning: Remove Admin Burden


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Reminders & Escalation - Automate Workflow


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Performance: Measure against established benchmarks & standards


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Top 10 Risk Report: Continual Monitoring & Optimization


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Detailed Reports


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A Picture Paints a Thousand Words


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Analysis & Audit Trail: (Time/Date/User Stamps)


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Improve Operational Performance


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Custom Reports Design your own reports: Charts/Tables/Drilldowns Can be auto distributed by e-mail


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Agenda



• The Problem

• The Solution

• The Benefits

• Summary• ATP Testing

05/01/2023 31Solutions for Healthcare

Comprehensive Quality Management Tool

Promotes Communication & Correction

Lessens Administrative Burden

Streamlines Processes

Enhances comprehension & competence

Continual Performance Monitoring & Optimization

Automatic Workflow Notifications & Reminders

Reduction in duplication & manual processes

Improvement Document Control & Distribution

Results = Continuous Quality Improvement!

Summary

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Agenda



• The Problem

• The Solution

• The Benefits

• Summary

• ATP Testing

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Intro to ATP Testing (You can’t believe your eyes!)


Rapid hygiene monitoring of critical care surfaces: Provides numerical reading that shows how clean a surface isCleanliness no longer solely reliant on visual inspection alone15 seconds - can determine how effectively a surface has been sanitizedHelps to ensure that surfaces are as clean and germ free as possibleHelps to decrease hospital acquired infections

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Patient Bed & Bath HOTSPOTS


Light switches Phone receivers Tray tables Toilet seats Toilet handles Lavatory surfaces Bed rails Care giver handsDevice detects levels of Adenosine Triphosphate (ATP), a biochemical found in all living organisms and biological residues. If ATP is detected on a cleaned surface, it means the cleaning was not effective and the surface is a potential hazard.

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Sample ATP Test Results


Patient Bathroom – Light Switch (242)

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Sample ATP Test Results


Patient Bedroom – TV Remote (3499)

Documents

Verify Intl Healthcare Solutions Presentation