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Verifone Downloader to Remove Certificates
Verifone Confidential 2 06/06/2019
IMPORTANT NOTICE Verifone, the Verifone logo, MX Solutions, VX Evolution, and Engage are Trademarks and/or Registered Trademarks of VeriFone, Inc., its subsidiaries or affiliates in the U.S. or in other countries. All other brand names and trademarks appearing in this publication are the property of their respective owners. NO WARRANTY The information contained in this publication is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this publication, this publication may contain errors or omissions. The examples and samples are for illustration only. You should verify the applicability of any example or sample program before placing the software into productive use. This publication is supplied “as-is”. LIMITED LIABILITY In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised of the possibility of such damages. CONTACT INFORMATION Verifone, Inc. North America Development The Royal Center Four 11700 Great Oaks Way, Suite 210 Alpharetta, GA 30022 www.verifone.com Printed in the United States of America Copyright © 2019 VeriFone, Inc. All rights reserved No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means without prior written permission of Verifone, Inc.
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TABLE OF CONTENTS
PURPOSE 4
INSTRUCTIONS 6
APPENDIX A – DIAL IN INSTRUCTIONS FOR VERIFONE HELPDESK 13
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Purpose
The “Verifone Removes Certificates Utility” is a small download file that repairs the TrustStore certificate
store on the terminal. It works by deleting the existing TrustStore from the terminal that contains the
expired certificate, and then the TrustStore is rebuilt with a list of trusted root certificates that have not
expired.
As a precautionary measure, this utility has been programmed to remove any root certificates that expire
prior to the year 2020. The utility is signed by the Verifone System sponsor and does not require
resigning by a client specific sponsor. The utility addresses the rebooting issue by removing the expired
certificates that trigger it.
This utility does not install any applications or executable files on the terminal, nor does it update the
CommServer application itself to the most recent version. The utility is designed to provide temporary
resolution to the rebooting issue until the year 2020, when the next root certificate is expected to expire.
Affected Devices
Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running
SoftPay with Comm Server prior to 4.9.3 could be affected. This issue is not solved by power cycling the
terminals. VX terminals (VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675) and e
Series terminals (e315, e315m, e335, e355) with CommServer software prior to version 5.4.4 or 4.9.3
could be impacted by this issue.
Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running
SoftPay with Comm Server prior to 4.9.3 could be affected.
VX Devices: VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675
eSeries Devices: e315, e315m, e335, e355
NOTE
For VX 805 and VX 820 devices, please ensure your Ethernet cable is connected.
For e355 and VX 690 devices, please ensure your Wi-Fi connection is up and
connected.
Dial Instructions below.
Devices that are not connected will not be able to properly complete the download.
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Video Instructions
VX 680 VX 690 VX 805
VX 820 e355
VX 520 Coming Soon
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Instructions
1. Enter the Verix Terminal Manager Screen.
Power on your device. During the boot up sequence, when the
terminal displays the OS and certificate information, press
“Enter” (green key) and the number “7” key simultaneously.
This will take you to the Terminal Manager Screen.
2. Enter system password.
Enter in the System Level password assigned to your location. If
you do not know your password, contact your corporate IT. If your
corporate IT does not know your password, please contact your
processor or integrator.
Please note for security reasons, Verifone does not have visibility
to passwords for devices.
3. Open the Download Manager.
Within the Verix Terminal Manager, press the number key to select
option “Download”.
NOTE
Due to the timing of the boot
sequence, you may need to make
multiple attempts. You will know that
you are ready to proceed when the
terminal prompts for a password.
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4. Enter Group ID.
Select Group ID 1 and press enter. This should be the default
option on this screen. When you are prompted for your “Group
Password,” enter the System Level Password used in Step 2.
5. Select Multi-App.
In the following screen, select “2> Single App” by pressing the
number “2” key.
NOTE: There is only one application, but this eliminates entering the
application name.
6. Select Partial Download.
When prompted for Full Download (Full dnld) or Partial Download
(Partial dnld), press the number “2” key to conduct a partial download.
NOTE
You MUST select Partial Download. If
you select Full Download, you will
wipe the terminal!
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7. Select TCP/IP option.
The next screen will provide multiple options for conducting the
download. Press the appropriate number key to select the
“TCP/IP” option.
8. Select Download.
At this point, the screen will go white or blue (color will depend on
your device model) for a few seconds. You should then see
prompts on the screen for either Download or FTP. Use the arrow
keys to ensure the “Download” option is highlighted and press
Enter (green key).
9. Comm Technology
Wait 5-10 seconds (depending on your network speed) and then
use second purple key from left and select Ethernet if your device
is connected with an Ethernet cable, or Wi-Fi if you are using a
Wi-Fi connection.
NOTE
For some devices, you may need to scroll
to the next menu page to find the TCP/IP
option. Simply use the up/down arrow keys
to navigate to the next menu page.
NOTE For Dial Instructions Proceed with Steps 7-
10 Below
NOTE
For the VX 820, press the “8” key to scroll
to Ethernet or touch the screen to select
Ethernet.
For the e355 and VX 690, press the “8”
key to scroll down and select Wi-Fi.
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10. Commence download.
You are now about ready to begin the Download. On the following
screen, select Download and press Enter (green key).
You will then be prompted for information for the download.
Confirm that each prompt has the values as pictured in each
screenshot, unless otherwise noted. If not, press the Yellow
backspace key to enter Edit mode and change the value using the
numeric keypad and the alpha key, if present. If the alpha key is
not present, then you will need to press numeric keys repeatedly to
cycle through to their alphabetic values. For the VX 520 and VX 805
devices, you can also enter Edit mode by pressing the purple button
directly below the word “Edit”.
11. Press Enter (green key) after each of the screens (A-F)
NOTE
Valid values for this field are TTF1 through TTF999. Depending on volume, you
may need to use a different value for this field if you receive a Terminal Not
Available error. Or you can download concurrent devices using different values for
this field on each device.
You will need to enter Edit mode by using the Yellow backspace key or pressing the
purple button below “Edit” on the VX 520 or VX 805.
A B C
D E F
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12. Press Enter (green key).
13. Press Enter (green key) after each of the next screens (A-E)
A
D E
B C
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14. Press Enter (green key) for download to begin.
15. Once completed, the terminal will return to the following
screen.
16. Press Cancel (red key) once.
Press Enter (green key).
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17. Press the down arrow key to display the second page of
items and highlight Restart.
The device will reboot and load applications.
From the POS, perform a Test transaction to confirm that full
functionality has been restored.
NOTE
If you are unable to complete the utility download, and your terminal is stuck in a
reboot loop, follow these instructions. REQUIRED: You will still need to download
the utility, outlined within, prior to June 25, 2019.
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Dial Download instructions Steps 1 – 6 (above) are the same as used for TCP/IP connection. Please reference the steps above. The
phone number shown below is for the Verifone download servers. If you do not pull updates from
Verifone, please use the Phone Number and Terminal ID of your Acquirer. If the phone number is
already present in the terminal then you should use the number instead of changing to the numbers shown
below in the document.
Note: It is possible that information already exists for a dial download. Please confirm it is correct below
(Step 10). If its not, select 1> Edit to enter information.
7) Select 1 for Modem.
8) Enter the Host Phone Number. For the Verifone phone number
use 18007842813 or 18888325712. If you have a phone number in
the device then you may be setup with your Acquirer’s phone number.
NOTE
If the information in your terminal is blank than call the support number for your
credit card service. This is often shown on a label on your device. They will be
able to assist you with the phone number and terminal ID.
NOTE
There might be a case where the merchant needs a value in front of the phone number
to get a dial tone. Standard dial prefix values may be a 9 or an 8. In that case, the
phone number would be 9, 18007842813, for example. They will enter the prefix,
followed by a comma, and then enter the phone number.
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9) Enter the Terminal ID
The customer will enter the Terminal ID for the device to pull the
Verifone Download Utility. The Verifone Terminal ID’s are shown
below. If you normally do not receive downloads form Verifone then
you should contact your acquirer for the appropriate dial download
configuration.
10) Confirm the information. If it is correct, hit 2> Start. The terminal
will dial, connect and download the information.
NOTE
Valid values for the Verifone Vericentre servers are TTF1 through TTF999. Depending on
volume, you may need to use a different value for this field if you receive a Terminal Not
Available error. Or you can download concurrent devices using different values for this field
on each device.
You will need to enter Edit mode by using the Yellow backspace key or pressing the purple
button below “Edit” on the VX 520 or VX 805.
NOTE Please make sure that the dial line is connected.
NOTE
If you are unable to complete the utility download, and your terminal is stuck in a
reboot loop, follow these instructions. REQUIRED: You will still need to download
the utility, outlined within, prior to June 25, 2019.