Verbal and Non-Verbal

8/9/2019 Verbal and Non-Verbal

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Verbal and Non-verbalVerbal and Non-verbalCommunicationCommunication


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Verbal

Communication n e w a y f o r p e o p l e t o

o m m u n i c a t e f a c e t o.a c e T h i s a r e w o r d ss e d t o e x p r e s s o r

, ,h a r e i d e a s t h o u g h t s.e e l i n g s a n d e m o t i o n s


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Key Components

wSound: a travelling wave which is anoscillation of pressure transmitted

through a solid, liquid, or gas, composedof frequencies within the range ofhearing and of a level sufficiently strong

to be heard, or the sensation stimulatedin organs of hearing by such

vibrations.dds:


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wWords:thought of as thesmallest meaningful unit ofspeech that can stand by

themselves.


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Examples:

wSpeech: -Face to face discussions,

-speeches, -television, -radio, -telephone conversations, -seminars, -videos


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A

dva

ntage

s w No use oftechnology to interact that would waste naturalresources.

w It is the fastest way of interaction with each other.

w It is less expensive to interact with people.

w It is more easier to understand a conversation than someothermultimedia means of communication.

w During a verbal communication you can utilize nonverbal

cues such as tone, body language, inflection.w You can have long conversations. And does not require

lots of repetitions. Because it is clear.

w It can be used every where you go only if the person you

are interacting with is with you.w Speech can be direct and to the point. Some non-verbalcommunication such as gestures have differentmeaning in different countries.
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Dis

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es

wIt can be quickly forgotten.

wYou can not provide legalevidence.

wSometimes, you can not remember

each and every point.wPoor presentation of the message

or the instruction can result inmisunderstanding and wrongresponses.


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Improving the skill

wUsing positive words to challengelimiting beliefs. (Phrase your wordsclearly and positively. Your words and theexplanations you give affect thoughts and

determine emotions.)

wTelling or narrating a story. (One of theways to let others understand your message is by

telling a story, reading a quote or telling a joke.Verbal communication through stories carries powerto induce the person to relate to what you are sayingor suggesting. A joke usually helps people relax moreand is opened to listen to you.)

w


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wAsking the right questions.

(Questioning yourself or others withprecise words allow for correctanswers.)

w

wThink and prepare before you speak.(Verbal abuse happens when you expressyourself without thinking and insteadallow your emotions to take over.)


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wReduce your usage of verbal pauses.(Have you ever listened to how you speak and

render your conversations? If you haven't andare unaware, request for someone to do so.

How many times did you stop your sentencesand added an "ah", "um" or "well"?)

wAvoid careless language. (Use yourphrases with care. Talk and write in ways thatallow for accurate description of yourexperience, thoughts or ideas. Don't expect

people to assume and guess what you aretrying to say.)

w


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Non-Verbal

Communication o n v e r b a l c o m m u n i c a t i o n

c c u r s w h e n t h e r e i s a nx c h a n g e o f i n f o r m a t i o nh r o u g h n o n l i n g u i s t i c.i g n s I t c a n b e

o m m u n i c a t e d t h r o u g h,e s t u r e s a n d t o u c h b y b o d y

,a n g u a g e o r p o s t u r e b ya c i a l e x p r e s s i o n a n d e y e

c o n t a c t .


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TYPES:

1) KINESICS: (Body Language)one of the most powerful ways that

humans can communicate non-verbally. It is used to portraymoods and emotions and to

emphasize or contradict what isbeing said.


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2) ARTIFACTS: often used tocommunicate information aboutourselves. Artifacts are objects,

often clothes, jewelry, pictures, ortrinkets which expresses onesinterest, hobbies, status or

lifestyle.


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3) HAPTICS: (touch) Putting ahand or other body part in contactwith another can communicatemany messages and signal a

variety of relationships.

4) CHRONEMICS: The way time

is used can provide informationabout people as an individual.


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5) PROXEMICS: is the study of

how people use and perceive thephysical space around them. Thespace between the sender and the

receiver of a message influencesthe way the message isinterpreted.


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CATEGORIES:

wPersonal SpacewEye contact

wPosition

wPosture

wGestures

wLocomotionwFacial Expression
http://en.wikipedia.org/wiki/File:AModesMannersC.jpg


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Facial Expressions

qHappiness

qSurprise

qFear

qAnger

qSadness

qDisgust

qInterest

qBewilderment

qDetermination


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wPARALANGUAGE

(vocalics) is the study ofnonverbal cues of the voice.Various acoustic properties of

speech such as tone, pitch andaccent, collectively known as

prosody, can all give off

nonverbal cues. Paralanguagemay change the meaning ofwords.

w


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FUNCTIONS

wExpress emotions

wExpress interpersonal attitudes

wTo accompany speech in managingthe cues of interaction betweenspeakers and listeners

wSelf-presentation of ones personalitywRituals (greetings)


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A

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s w Written communication isgood for complicated and

,vital instructions whichcan be given in a precise

.and uniform manner

ww There is a lesser chance

for the message to be

.misunderstood

w Written instructions can be.checked at a latter date


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Dis

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es w .You can not have long conversation

w Can not discuss the particulars of yourmessage

w Difficult to understand and requires a.lot of repetitions

w Can not be used as a public tool for.communication

w Less influential and can not be used.everywhere

w Not everybody prefers to communicate- .through non verbal communication

w Can not create an impression upon/ .people listeners


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Improving the skill

POSITIVE:

Maintain eye contact Nod your head to convey that you are

listening or that you agree Smile and show interest Lean forward to show the speaker you are

interested Use a tone of voice that matches yourmessage


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NEGATIVE:

Avoiding eye contact and looking away fromthe speaker

Closing your eyes or tensing your facialmuscles

Excessive yawning

Using body language that conveysindecisiveness or lack of confidence (e.g.,

slumped shoulders, head down, flat tones,inaudible voice)


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Interaction of Verbal and

Non-verbal Communication

vRepeat

vAccentvRegulate

vComplimentvSubstitute

v


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ENDEND

THANK YOU!!

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Verbal and Non-Verbal