Velticorporatesolutions belgium

Reinventing Marketing for the Mobile Era 1 Reinventing Marketing for the Mobile Era 1

N o v e m b e r 2 2 , 2 0 1 3

Velti Corporate Solutions

mCRM

Reinventing Marketing for the Mobile Era 2 2

Who we are

Velti has a proven track record spanning 13 years in the successful delivery of full service Mobile Marketing & Messaging solutions. Testament to our delivery of excellence is the long-term relationships we have with our clients in key markets around the world such as AMEX, Discover, CITI, Telefonica, Vodafone, Samsung, Sony, Ford and Pepsi and many others. With all of these brands Velti has a track record of delivering innovative products and thought leadership, ensuring our partners remain at the forefront of mobile interaction and engagement.

Reinventing Marketing for the Mobile Era 3 3

What we do Our mobile solutions drive revenue, reduce cost and increase efficiency across the entire customer journey

Customer Management

mCRM & Engagement

Customer Acquisi5on

Workflow Management

The essential toolkit for mobile marketing – Technology and creative solutions

Mobile Messaging

Mobile Web App Development

Reinventing Marketing for the Mobile Era 4 4 Reinventing Marketing for the Mobile Era

Customer Management

Ø On-demand Account Information – through SMS response and Apps Ø Two-way SMS Appointment / Booking Reminders Ø Payment Management , Balance Reminders & Fraud Alerts Ø Automate renewal and repeat purchases Ø Service & Delivery Alerts

CONVENIENT, ON-THE-GO CUSTOMER MANAGEMENT ENABLE SELF-SERVICE AND RESPOND QUICKLY TO CUSTOMERS’ NEEDS THROUGH AUTOMATED SMS AND ACCOUNT MANAGEMENT APPS


mCRM & Engagement

Ø Profile customer information, purchasing habits and past history to identify opportunities Ø Target your customers with personalised, timely & relevant SMS and in-app messaging

•  Time sensitive, location based on-site alerts •  SMS Upgrades & Reservation extensions •  SMS Competitions and Voting

Ø Improve the customer experience and build loyalty

REACTIVATE AND RETAIN VALUABLE CUSTOMERS THROUGH MOBILE ENGAGEMENT USE MOBILE DATA TO TRACK CUSTOMER BEHAVIOUR AND RESPOND WITH PERSONALISED OFFERS, SERVICE & SUPPORT


Workflow Management

Ø Two-way service appointment reminders – Open up wasted slots Ø System Alerting - Manage Outages & Alert Engineers Ø Supply Chain Management Ø Workforce updates Ø Employee feedback Ø Disaster recovery / Disaster-related communications

PROVIDE ON-THE-GO INFORMATION EQUIP YOUR WORKFORCE WITH AUTOMATED, INTERACTIVE COMMUNICATION TOOLS TO IMPROVE EFFICIENCY AND STREAMLINE PROCESSES


Customer Acquisition

Ø Use our Shortcode and mobile landing page tools to drive consumers to opt-in through your existing email, ATL and social media channels Ø Drive sales from ‘mobile-recruited’ customers by offering exclusive access to deals Ø Build branded coupons, iOS passes and microsites to send out redeemable offers and promotions Ø Associate revenue with SMS push messaging by sending out unique redemption codes

BUILD A VALUABLE DATABASE OF MOBILE-READY CUSTOMERS GROW A MOBILE SUBSCRIBER BASE THROUGH RECRUITMENT CAMPAIGNS THAT DRIVE SMS OPT-INS


Mobile Messaging Platform

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Communicate Pro


Communicate Pro – Messaging Platform

INTERNATIONAL COVERAGE

247 OPERATIONAL SUPPORT

CLOUD-BASED INFRASTRUCTURE Runs in carrier-grade data centres,

under stringent SLAs

MULTI-STEP CAMPAIGNS Bespoke campaigns and

templates to deliver personalised and relevant responses

OPTIMISED WEB FORMS & LIST MANAGEMENT

Easily embedded in your own site to allow opt-ins

PASSBOOKS & MICROSITES Build personalised offers

that open in any smartphone

PUSH NOTIFICATIONS Send push notifications to

anyone with your app installed on their phone

High-response, interactive messaging Cost-effective and reliable, SMS is the fastest way to connect with your customers –with an open rate of 98%. Communicate Pro offers immediate, real-time communication between you and your customer. Our robust, cloud-based platform enables you to create a dialogue with your customers via SMS, MMS, Push Notifications and Out-Dial.



247 OPERATIONAL SUPPORT

Solutions tailored to the way you work

WE OFFER 3 LEVELS OF SERVICE TO FIT WITH YOUR EXISTING PROCESSES AND SYSTEMS

Use the Communicate Pro software in-house, with easy

back office integration

Plug our enterprise-class API into your own systems,

managed by your in-house technical team

We take care of everything, from campaign

implementation to reporting



A fast, international SMS gateway •  The UK system supports up to 400 messages per

second •  Velti can reach over 180 countries •  Services include Bulk & Premium SMS &

Shortcodes, and Virtual numbers •  Provides APIs and converts protocols for connecting

clients and operators to its backend -HTTP/SMPP/UCP/XML, MO, MT (Premium/Bulk), DR

•  Fully site redundant deployment across two data

centres, 18 high speed resilient servers


Graphical User Interface

Use templates for tried and tested

campaigns

Interactive Campaign Templates make it even easier to set up the right campaign for your specific needs. ü  Optimise based on data analytics and

customer insights: •  Define audiences •  Segment by advanced criteria

such as money spent, campaigns entered

ü  Integrate campaigns with backend

systems using APIs


Graphical User Interface

Create custom campaigns using multi-

step workflow tool


Push Notifications and Couponing

Ø  Notifications are instant and easily visible to users

Ø  Communicate Pro enables broadcasts of messages to reach those with an app installed

Ø  Another way to reach the community to deliver useful information such as:

•  live event data •  promotions

PUSH NOTIFICATIONS MOBILE COUPONS + PASSBOOK

Ø  Build redeemable offers and promotions

Ø  Use SMS messaging to distribute unique redemption codes

Ø  Create coupons in Communicate Pro:

Ø  Alpha-numeric Codes Ø  QR Codes Ø  Microsite- Web & Passbook for

branded coupons Ø  Location aware coupons take it a

step further : use Passbook to deliver iPhones coupons that pop up automatically when a customer is near a store.


Reporting

Create custom campaigns using multi-

step workflow tool

Export data for further processing

Graphical representations of data

ü  Range of predefined campaign types.

ü  Customisable by Vertical ü  Restrictions by user type. ü  Information on best

interaction times

Run reports on various performance indicators such as messages received and profit generated

View information on the best interaction times

Filter by data range


Mobile Web Velt i Corporate Solut ions


Mobile Web

Capitalise on ‘Multi-screening’ and Facilitate Research On-the-go

•  Prioritised product information, specs, price and reviews •  Succinct and shortened content and videos to speed up

load time •  Visible Store Locators and links to maps •  Stock-check and Reserve functionality to drive footfall

into stores •  Mobile product pages that can handle opt-ins and offers

WE BUILD MOBILE WEB EXPERIENCES THAT FOCUS ON THE KEY INFORMATION MOBILE USERS NEED, OFFERING A CONVENIENT WAY FOR YOUR CUSTOMERS TO RESEARCH AND BUY

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App Development Velt i Corporate Solut ions


App Development Appeal to the always-connected customer

•  On-demand account information and transaction history •  Scheduled reminders •  Location-based reminders & push notifications •  Recommendations and alerts based on pre-defined

preferences •  Storing and tracking loyalty scheme points

WE BUILD CUSTOMER-FOCUSED APPS THAT EMPOWER YOUR CUSTOMERS TO GET THE MOST OF YOUR SERVICES


Case Studies Velt i Corporate Solut ions


ITV From 2005... MIG (now Velti) have run the exclusive contract to deliver and support ITV mobile interactivity across all ITV broadcast channels and formats. Solution •  Competition Services •  Voting Services •  Mobile interactivity •  Social Media interactivity •  Mobile site development

Results

Generating over £18m per year in

revenue.

Over 100m SMS interactions with the ITV viewer base in 5

years


American Express Objective Velti was tasked to deliver an innovative campaign aiming to create customer convenience and migrate AMEX’s service calls to SMS to lower the cost through the mobile channel Solution Velti successfully delivered an ongoing mCRM programme providing AMEX customers with:

Ø Payment acknowledgements & Reminders Ø Credit limit threshold reminders & Spend tracking alerts Ø Gift card payment reload confirmations Ø Fraud protection alerts Ø Irregular charge alerts Ø Balance tracking alerts

Result

Ø Reduction in costs through SMS deflection Ø Increase in customer engagement via on-going mCRM

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My O2 Objective Allow O2 customers to manage their account Reduce customer care calls Solution Velti delivered the mCare application Result In excess of 1m downloads Average daily use of 4,000 sessions per hour Reduction in number of calls to customer care

Downloads 2m

Unique monthly sessions

650k

Reduction in call centre calls

10%


Vodafone Freebee Rewardz Objective To improve loyalty and reduce churn Vodafone UK launched a loyalty programme called Freebee Rewardz for its PAYG customers. Solution For every top up over £5 customers received a code via SMS. Customers could use it to grab instant Rewards or grow Points to save up for something bigger. Prizes included Vodafone Network prizes, 3rd party prizes and discounts, and a mystery Star Reward. Result

Participation rate

35%

Increased NPS & Customer Satisfaction

Reduced churn


New Look Objective Create a cross platform mCommerce site magazine-style shopping experience, including social media and in store customer support. Solution •  Optimal experienced served to each device •  Full API integration into eCommerce platform •  One click checkout for registered users •  Accordion menus to reduce page refreshes Result •  Increased mobile sales by 500% within 3 months of launch •  Winner EMMA ‘Most effective mCommerce Solution’

Site visits +800%

Revenue +40%

mCommerce revenue £3.3M

Orders +60%

App revenue £2M

iOS downloads 419,832

Purchase conversion

1.3%

Documents

Velticorporatesolutions belgium