Vehicle Tracking System Guide Book

Vehicle Tracking System

Guide Book

Hindustan Petroleum Corporation Limited8, Shoorji Vallabhdas Marg, Ballard Estate, Mumbai - 400 001.

FOREWORD

Vehicle Tracking System (VTS),hitherto VMS is an important initiative of our Organization through which the Tank Trucks under operation at various locations are tracked in their journey from the supply locations to the Retail Outlets/Customers.

HPCL has always been committed to the delivery of “Quality and Quantity”product to its customers which also gets reflected in our brand positioning of “Good Fuel Promise”. The major challenge, as such, has been to ensure no malpractice takes place enroute from the supply locations to the retail outlets/customers, more so, since there was no direct control of the installation officers on the movement of T/Ts after they leave the location premises.

In view of the above, a need was felt to track the journey of T/Tsenroute from the supply locations to retail outlets/customers. Accordingly, the GPS based Vehicle Tracking System has been installed for all the T/Ts delivering MS/HSD from the locations to the retail outlets/customers. Tracking of vehicles from the supply locations to the retail outlets / customers has also been on the agenda of MOP&NG as one of the technological intervention for prevention of adulteration of MS/HSD. Accordingly, VTS is one of the MoU parameter of HPCL with MOP&NG.

As per the guidelines of MOP&NG, it is now mandatory that the Vehicle Tracking System is installed on all the T/Ts which we are using for delivering MS/HSD to retail outlets/customers. Action needs to be taken against the transporters for any deviations/irregularities as identified by the system in the form of exception reports. The Transport Discipline Guidelines on an industry basis have accordingly been modified wherein provision for penal action against transporters have been made.

With a view to fully leverage the Vehicle Tracking System for realization of the Organization’s business vision of delivery of “Quality and Quantity”product to its customers, it is important for the supply locations/Regional Offices and the Zonal teams, to be well versed, with various functionalities of Vehicle Tracking System, so that necessary action in line with the Transport Discipline Guidelines, wherever required can be taken.

We are sure that this guide book on Vehicle Tracking System, shall help the locations/Regional Offices and the Zonal teams in understanding various aspects of the VTS and thus would lead to better utilization of the system.

Y. K. Gawali Executive Director – O & D

CONTENTS

1. Introduction to VTS 1 a. Vehicle Tracking System(VTS) b. Working of VTS c. Advantages of VTS d. Components of VTS e. VMU LEDs Status Indicators f. Description of Key Pad Buttons

2. Log In 6 a. Log In Criteria List

3. Masters 9 a. View Zone Details b. View Regional Office Details c. View Location Details d. View Vehicle Details e. View Device Details f. View Transporter Details g. View Customer Details

4. Routes 18 a. Show Routes b. Show New Routes

5. Tracking 21 a. Current Vehicle Position b. Live Tracking c. Replay Tracking

6. Reports 24 a. Advanced

(i) Vehicle Movement Status ‐ Vehicle Current Performance ‐ Transit Report ‐ Idle Report ‐ Deviation Report ‐ Transit & Stopped Report ‐ Over Speed Report ‐ Vehicle Trip Report

b. Exception (i) Exception Summary Report (ii) Vehicle Summary Report

c. Summary d. VMU Status e. Depot wise Summary f. Search Report g. Log In Process Report

7. Exception Tracking 31 a. Irregularity Master b. SMS Alert Log Criteria c. Exception Log Criteria d. Escalation Matrix e. Exception Log f. Exception Tracking

8. Profile 38 a. View Profile b. Change Password c. Reset Password d. Admin User Entry e. Zonal Coordinator Entry f. Contract Master g. Dealer Change h. Vehicle Transfer i. Customer Transfer

9. New 45 a. New Customer List b. New Vehicle List

10. Complaint / Request 46

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1. Introduction Vehicle Tracking System (VTS) is an initiative of O & D Dept to track the Tank Trucks under operation at various installations. VTS is an extremely important activity for assurance of quality & quantity during transportation of auto fuels from our supply points to retail outlets / customers. In the supply chain management system of bulk fuel it is observed that delivering product from the installations to the Retail Outlet is the most vulnerable area since there is no direct control of Installation officers on the movement of Tank Trucks after they leave the installation premises. But Quality & Quantity being the most important criteria while delivering product to the retail outlets & in turn to the end users, need was felt to track the loaded trucks on a real time basis, while dispatching the product to our Retail Outlets . In view of this, the project of GPS based vehicle tracking system was envisaged. Vehicle tracking system is also incorporated as a MOU parameter with GOI for all the OMCs. The VTS is designed to run on HPCL server where the database is stored. This product has a special module of Live Vehicle Tracking that allows the HPCL authorized user to view the movement of its vehicles. a. VEHICLE TRACKING SYSTEM (VTS)

Vehicle Tracking System (VTS) installed on TTs is used for tracking the vehicles on a real time basis. The system consists of Vehicle Mounted Unit (VMU) box fitted in the cabin of each TT. It is having a GPS Antenna for receiving the signal from the satellite, Microprocessor and GSM Antenna for transferring the data to our HPCL server located at PH. b. WORKING OF VTS

VTS is a state-of-the-art tracking tool for commercial T/Ts fleet providing advanced, robust, yet easy to use software tool capable of monitoring its real time position.

It is a Global Positioning System (GPS) based technology which helps to track the T/Ts at any point of time, from any place across the Country. It is the combination of an electronic device in a T/Ts along with customized computer software at the back end to enable the Loading point or owner or a consignee to track the T/Ts location, collecting data in the process.

Information pertaining to T/Ts movement is updated at the regular interval and can be viewed on electronic maps through a computer via the Internet.

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Digital message is received by the VMU unit installed in the T/T indicating its position and status. When the unit receives the message it logs its exact position, speed, from the GPS satellites and returns a coded message back to VTS software which display it through the mapping system on screen. The tracking interval of the device is 1 minute on a real time basis. In the event of no coverage area / network failure all the GPS data are stored in the device and are transmitted to the server whenever the device is in the GSM network.

c. ADVANTAGES OF VTS

• It has helped in ensuring timely delivery of right quality and quantity

of the product. • Dispensation of clean and unadulterated fuel to end customers

resulting in pollution free environment. • It immensely helps in theft / accident investigation and the VTS

reports acts as an Evidence for questioning the transporters in case of alleged malpractice and adulteration.

• VTS has become a very effective tool for compliance of Oil Industry Transport Discipline Guidelines.

d. COMPONENTS OF VTS

HARDWARE

o Server system consist of 1. Data Base server, 2. WEB server, 3. Application Server,

o Vehicle Mounted Unit (VMU) is mounted on each T/T and consists of

1. Global Positioning System (GPS) receiver, 2. Global System for Mobile Communication (GSM) Antenna 3. Modem 4. Microprocessor 5. SIM card etc.

The GPS receiver continuously receives signals from the GPS Satellites which determines the physical position (Latitude / Longitude) of the T/T.

The VMU necessarily has to have a built-in internal antenna embedded inside the instrument with an auxiliary battery to make it tamperproof.

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SOFTWARE

o The preloaded software translates the data received and displays the physical position of the TTs on the preloaded digital Geographic Information System (GIS) maps.

NETWORK

o Data pertaining to Latitude / Longitude / Date / Time are transmitted to the common central server (Base Station) from the VMU through installed SIM cards (GSM Network). This can be communicated through GPRS or SMS mode

The above screen shot is of the Vehicle Mounted Unit (VMU) having the LED Indicators and Key Pad Buttons. The functions of the same are described as under

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e. VMU LEDs STATUS INDICATORS

LED COLOUR OF THE

INDICATOR STATUS OF THE INDICATOR LED STATUS REMARKS

GPS GREEN

LED INDICATOR WILL BLINK

CONTINUOUSLY

GPS SIGNAL IS AVAILABLE AND IS WORKING FINE

WHEN VMU IS SWITCHED ON, INITIALLY RED LIGHT WILL

APPEAR. AFTER 3 MIN, GREEN LIGHT WILL APPEAR & GPS IS

VALID

GPS RED

LED INDICATOR WILL BLINK CONTINUOUSLY

GPS SIGNAL IS NOT AVAILABLE

POSITION OF VMU, GPS ANTENNA ETC TO BE CHECKED BY MTIL TECHNICIAN

GSM RED

LED INDICATOR WILL BLINK CONTINUOUSLY GSM WORKING

LED INDICATOR WILL BLINK ACCORDING TO SIGNAL STRENGTH. IF LED IS NOT BLINKING/GLOWING, GSM FAILED

SYSTEM RED


SYSTEM IS WORKING

IF LED IS NOT BLINKING/ GLOWING, SYSTEM IS NOT FUNCTIONING PROPERLY

POWER GREEN


VMU IS DRAWING POWER FROM MAIN BATTERY

WHEN IGNITION IS SWITCHED OFF, VMU DRAWS POWER FROM MAIN BATTERY

POWER RED


VMU IS DRAWING POWER FROM BACK UP BATTERY

WHEN MASTER SWITCH IS SWITCHED OFF, VMU DRAWS POWER FROM BACK UP BATTERY

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f. DESCRIPTION OF KEY PAD BUTTONS

ON PRESSING THE ACTION SMS ALERT REMARKS

BREAKDOWN BUTTON

SYSTEM WILL SEND SMS ALERT TO TRANSPORTER AND LOCATION INCHARGE (RU 1)

"ALERT! <VEHICLE NUMBER> REQUIRES BREAKDOWN HELP. PLEASE CALL BACK <AT> <LOCATION 1>/<LOCATION 2>/<LOCATION 3>

TO BE CONFIGURED BY MTIL

EMERGENCY BUTTON

SYSTEM WILL SEND SMS ALERT TO TRANSPORTER & LOCATION INCHARGE

"ALERT! <VEHICLE NUMBER> REQUIRES EMERGENCY HELP. PLEASE CALL BACK <AT> <LOCATION 1>/<LOCATION 2>/<LOCATION 3>

TO BE CONFIGURED BY MTIL

MESSAGE 1 SYSTEM WILL SEND SMS ALERT TO RU 2


RU 1 WILL CONFIGURE RU 2 AS PER FORMAT PROVIDED BY MTIL

MESSAGE 2 SYSTEM WILL SEND SMS ALERT TO RU 3


RU 1 WILL CONFIGURE RU 3 AS PER FORMAT PROVIDED BY MTIL

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2. Log In Access to the VTS Portal has been given to the following DGM-F & P Sr./Manager-F&P, HQO Zonal O & D Heads Ch./Sr.Manager-Zonal D&T Manager-Zonal D&T Exe.Officer-Zonal D&T Location Incharges Planning Officers – Terminals/Depots Manager-Opns, Terminal URL for VTS: Thru’ Intranet : http://10.9.0.157/vms/vmsnew Thru’ Internet : http://vms-mtil.hpcl.co.in/vms/vmsnew User can log in by using the 8 digit JDE Employee No as User Name & Password After logging in, the following screen is displayed

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a . Login Criteria List :

Sr. No.

Modules Admin Login

HQO Login

Zonal Login

Regional

Login

Location Login

Transporter / Customer

3 Masters

A View Zone Details x x x x

B View Reg. Off. Details x x x

C View Location Details X x

D View Vehicle Details x

E View Device Details x

f View Transporter Details

x

g View Customer Details x

4 Route

a Show Routes x

B Show New Routes x

5 Tracking

a Current Position

b Live Tracking

c Replay Tracking

6 Reports

a Advanced x

b

Exception x

c Summary x

d VMU Status x

e Exception Status x

f Depot wise Summary x x x x

g Search Report x x x x

h Login Process Report x x x x

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7 Exception Tracking

a Irregularity Master View x x x x

b SMS Alert Log Criteria View x x x x

c Exception Log Criteria View x x x x

d Escalation Matrix View View x x x x

e Exception Log View View X

f Exception Tracking View View X

8 Profile

a View Profile

b Change Password x

c Reset Password x x x x x

d Admin User Entry x x x x x

e Zonal Coord. Entry x x x x x

f Contract Master View View View View x

g Dealer change x x x x x

h Vehicle Transfer x x x x x

i Customer Transfer x x x x x

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3. Masters

a. View Zone Details This contains the information about the zone which includes Zone name, Zone Code, City Name, State Name, Zone Address and Zone Pin. User can Add, Update and Search a particular zone.

Add : Click Add to open a form to add details of new zone. Fill details in the respective fields and click Submit. Click back to go back to the Zone Details main page.

Update : Click check box to select the zone and then click Update. Make the required changes and then click Submit.

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Click back to go back to the Zone Details main page.

Search : To search a particular zone, type zone name or zone code in the search field and then click Search. Or else select the page number from the drop down number list.

b. View Regional Office Details This contains the information of the Regional Office which includes Region Name, Region Code, Zone name, Zone Code, State, City, and Address. User can Add, Update, Delete and Search a particular Region.

Add : Click Add to open a form to add details of new Region. Fill details in the respective fields and click Submit. Click back to go back to the Regional Office Details main page.

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Update : Click check box to select the Region and click Update. Make the required changes and then click Submit. Click back to go back to the Regional Details main page.

Delete : Click check box of the particular regions and then click Delete.

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Search : To search a particular region, type region name or region code in the search field and then click Search. Or else select the page number from the drop down number list.

c. View Location Details This contains the information about locations of Depot, Terminal and Top, which includes Location name, Location Code, Type, Region Code, Region Name, Zone code, Zone Name. User can Add, Update and Search a particular zone.

Add : Click Add to open a form to add details of new location. Fill details in the respective fields and click Submit. Click back to go back to the Location Details main page.

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Update : Click check box to select the zone and then click Update. Make the required changes and then click Submit. Click back to go back to the Zone Details main page.

Search : To search a particular zone, type zone name or zone code in the search field and then click Search. Or else select the page number from the drop down number list.

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d. View Vehicle Details This module contains the information about vehicles based on zone, region and location. Vehicle Selection Criteria : Select Zone, Region and Location from drop down list and click Submit.

After submit, Vehicle Details page will be opened. This page displays information which includes Vehicle number, Carrying capacity, No. of Compartment, Owner Type, Transporter Name, Location Name, and Status.

User can view details of the vehicles based on Show all, Active and Inactive criteria.

• Type vehicle number in search field and click Search. • Click Reset to go back to the original page of Vehicle Details of

selected zone, region and location. • Click on the number of a particular vehicle under No. of

Compartment to check the capacity (in KL) of each compartment.

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e. View Device Details In this module user can view device records like, Device No., Vehicle No., Location Code, Location, Region, Zone and SIM No.

User can view device details based on Zone, Region and Location criteria. To search specific device, type Vehicle number in the search field and click Search. Click Reset to go back to the Device Details main page.

f. View Transporter Details This contains the information of transporters based on zone, region and location. Transporter Selection Criteria : Select Zone, Region and Location from drop down list and click Submit.

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After submit, Transporter Details page gets opened. This page displays information of Transporters which includes Transporter Code, Transporter Name, Location Code, Address, State, City, Pin, Contact Person, Email, Telephone, Mobile, Remark, and Status.

User can view details of the transporters based on Show all, Active and Inactive criteria. Type Transporter code or name in search field and click Search. Click Reset to go back to the original page of Transporter Details of selected zone, region and location.

g. View Customer Details This module contains information about vehicles based on zone, region and location. Customer Selection Criteria : Select Zone, Region and Location from drop down list and click Submit.

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After submit, Customer Details page gets opened. This page displays information of Transporters which includes Outlet Code, Outlet Name, Controlling Region, Customer Type, Address, Pin, State, City, Status, and Alternate Code.

User can view details of the transporters based on Show all, Active and Inactive criteria. Type Customer code or name in search field and click Search. Click Reset to go back to the original page of Customer Details of selected Zone, Region and Location. Click on Customer Type List to open Customer Type Status page. This page contains the list of codes of all customer type.

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4. Routes a. Show Routes This module displays routes of Retail Outlets based on Zone and Terminal.

Click on depot name from Select HPCL RO: to open the map.

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Click Show Route to view Geofence Routes. Click Disable Way points to make these way points invisible. Click Enable Way points to view these way points. Click Disable RO Labels to make retail outlets invisible. Click Enable RO Labels to view retail outlets.

Click to zoom maximum.

Click to zoom in.

Click to zoom out.

Click to move the page.

Click for Information Window.

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b. Show New Routes This module displays routes of Retail Outlets in new way based on Zone and Terminal.

Select Zone, Depot and RO and click Show Routes to view the route.

Select Geofence Routes check box to view the route along with Geofence.

Click to zoom maximum.

Click to zoom in.

Click to zoom out.

Click to center maping.

Click to move the page.

Click for information window.

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5. Tracking a. Current Vehicle Position

User can view information of vehicle position regarding current location, date/time, speed, trip status, and destination.

Click on vehicle number for live tracking. Enter vehicle number in search field and click Search to view

information of specific vehicle.

b. Live Tracking Following details are displayed on current status screen.

Vehicle No : Vehicle number of the device. Current Vehicle Location : Current location of the devcie

(Calculated using last co-ordinated received from the device). Date/Time : Latest date/time details received from the device. Speed(Km/hr) : Latest Speed received from the device. Vehicle Status : Status of the device depending upon speed (If

speed > 0, then In Transit, else Stopped). Trip Status : Trips are scheduled for every vehicle in HPCL VMS

system (These details are fetched from HPCL ERP system).This column shows status of the trip of the vehicle.

• Vehicle inside the depot (filling), status - "Loading". • Vehicle outside the depot, status - "Trip started". • Vehicle reaches destination, status - "Trip completed".

Destination : This column shows name of the Retail Outlet towards which the vehicle is heading or returning on the completion of the trip.

Latest Invoice Details: This column shows last trip generated in HPCL ERP system for the vehicle.

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c. Replay Tracking This module enables user to replay tracking of vehicles based on criteria, vehicle number, date, and speed

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6. Reports

a. Advanced This report contains (i) Vehicle Movement Details. These reports are generated based on the information received from the vehicle.

(i) Vehicle Movement Status User can view reports of vehicle movements of last 3 months.

Select Zone, Locations, Report Criteria, Vehicle No., Type of Report, and Time.

Click Generate. Following are the types of report.

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Vehicle Current Performance

Transit Report

Idle Report

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Deviation Report

Transit & Stopped Report

Over Speed Report

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Vehicle Trip Report

b. Exception This module displays in detail reports of exception summary and vehicle summary. (i) Exception Summary Report

: (ii) Vehicle Summary Report

:

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c. Summary It shows how many vehicle invoices are generated in last 7 days, or between selected dates, out of which how many trips were started and the percentage of working VMUs. Trucks not operating : This shows for how many vehicle invoices were not generated.

d. VMU Status It shows list of vehicles with their last trip between selected dates.

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e. Depot wise Summary

f. Search Report It show vehicle report based on selected options such as Location, Transporter, Customer, Vehicle, and Device. Eg. Location Details along with the details of vehicles assigned to that location.

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g. Login Process Report This displays employee details such as User Group, Status, Role Number, Email and Mobile after entering Employee code

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7. Exception Tracking

a. Irregularity Master Admin is allowed to ADD/Update Irregularities using this

module. Irregularity with same code but different offence number can be

entered. In Add Irregularity form Admin should enter irregularity code,

Offence number and assign penal action to the irregularity. Admin should assign validity date for irregularity (Validity date

is Editable). Admin should select display Flag Y/N, which decides whether

irregularity should be considered for Exception Tracking or not.

b. SMS Alert Log Criteria This form decides for which exception EMAIL/SMS alert should be sent. User should activate/deactivate available exceptions for exception tracking.

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c. Exception Log Criteria This form decides for which exception, “Exception Tracking” i.e. exception logs should be generated. User should activate/Deactivate available exceptions for Exception tracking.

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d. Escalation Matrix Select Zone, Region, Location to display details such as, Location Code, Location Incharge(Employee ID), Level 1 Escalation, and level 2 Escalation. (EMAIL/SMS alerts are sent to these employees according to the exception tracking status.)

e. Exception Log This module monitors exceptions occurred at every location. User can view All/Open/Close exception,that are to be monitored according to Exception Log Criteria. View of this module varies according to Access rights. E.g. Admin can only View, whereas edit option is available to Location Incharge as he/she takes initial action on every exception. If any Exception is escalated, e.g. irregularity, then Zonal managers can take action on the exception by going to MY TASK option provided in Zonal login.

Admin can only View Exception Logs and Exception tracking report.

The information of Depot Code, Vehicle No, Carrier Name, Destination, Exception Recorded, Date of Exception, Time of Exception, Location of Exception Recorded is displayed by default.

Location Incharge can take following actions on Exception.

1. Date of Investigation 2. Closure Y/N (If Closer is Yes, then Enter remark, Select

Final Action Date and Submit Exertion is disabled. IF Closer is No, then further details to be filled.)

3. Vehicle Suspension Date (Should always be greater than date of exception and Date of Investigation.)

4. Date of Explanation Letter (Should always be greater than Vehicle Suspension Date.)

5. Date of Reply (Should always be greater than Date of Explanation Letter.)

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6. Irregularity Established Y/N (IF No, enter remarks, select final action date and submit. If Yes, then further details to be filled.)

7. Irregularity Code (If irregularity established is Yes, then select irregularity code.)

8. Offence No (This is displayed automatically according to Irregularity Code. Offence number of every irregularity code entered in Irregularity Master Details is considered here. The exception is escalated to zonal level on reaching maximum number and is displayed in MY TASK option of Zonal Incharge.)

9. Penal Action is displayed automatically according to offence number. (Location Incharge is allowed to take actions on exceptions till they don’t reach the maximum.)

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Zonal Incharge can view all Exception Logs and can take actions by selecting MYTASK option. Zonal Incharge can take following actions.

1. Zone Concurred Y/N (IF No, enter remarks, select Final Action date and submit, which will close the exception. If Yes, then take further action).

2. On selecting New Irregularity Code for the exception, the offence number is displayed automatically.

3. Penal action will be displayed accordingly. 4. Enter Remark, select Final Action date and submit. This

exception will not be closed and will be passed to Location Incharge again. IF new exception comes with same irregularity code entered by Zonal manger, then the counter will be incremented for offence number.

Exception LOG, Irregularity Code, Offence number relation is checked according to Contract master entries for particular location. When contract is expired or changed, new exception tracking will start for new contract.

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f. Exception Tracking This module enables user to view Exception tracking report for ALL/Open/Close exception according to the requirements.

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8. Profile a. View Profile

User can view his own profile that displays number, name, mobile number, and email.

b. Change Password In change password form, enter Old Password, New

Password and reenter new password in Confirm Password field.

Click Submit.

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c. Reset Password If administrator or employees forget their passwords, then Administrator can reset them.

1.8.2. Select type from the list. Type code in Search By Code field and click Search.

1.8.3. Employee number, Employee Name and Location Code will be displayed in the place of No Record Available.

1.8.4. Click Reset Password. 1.8.5. Click Cancel to go back, or else Click Ok to continue. 1.8.6. Once the password is reset, Password Reset Successfully

message will be displayed. 1.8.7. Click Reset to start the process again.

d. Admin User Entry Under this module Administrator can add, edit and delete employee records.

Add Record To add new employee record go to Click To Add New

Record. Under Admin User Entry, type Employee Code, Location and

click Submit.

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After Successful entry the employee gets added to the list. Click Cancel to go back to Admin User Details page.

Search To search specific record, type Employee Code in the field and click Search. Reset Click Reset to start a new search. Delete

Click to delete the employee record. Edit

Click to edit the employee record. This enables user to change Location of that record. Enter new location in the field and Click Submit.

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e. Zonal Coordinator Entry Under this module Administrator can add employee as a Zonal

Coordinator as well as can edit and delete the zonal coordinators’ records. All the Exception Log Emails are automatically received daily by the respective zonal coordinators.

Add Record To add new employee record go to Click To Add New

Record. Under Zonal Coordinator Entry, enter Employee Code and

click Check. Employee Name, Location Code, Email and Mobile will be

displayed. These fields are disabled for any change. Click Submit and the record will get added in the list of

Zonal Coordinator Details List. Double entry is not accepted and the error message,

Employee Code Already Exist gets displayed. If user enters invalid employee code and clicks submit, then

the error message, Employee code not found in Zone master, gets displayed.

Click Cancel to go back to Zonal Coordinator Details page.

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Search To search specific record, type Employee Code in the field and click Search. Reset Click Reset to start a new search. Delete

Click to delete the employee record.

f. Contract Master This module displays contract period of locations. User can

search the contract on Type, Zone, Region, and Location basis. Click Reset to start a new Search.

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g. Dealer Change

Select Old Customer number, New Customer Number and click Submit.

h. Vehicle Transfer

Location Incharge can transfer vehicles from one location to another.

Select Vehicle from the list, location where vehicle to be transferred and click Submit.

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i. Customer Transfer Location Incharge can transfer customer from one location to another.

Select Customer Code, select Transfer to Location and click Submit.

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9. New a. New Customer List

This page displays a list of new customers whose route has not been set yet.

Search customer either by Zone, Region or Location, or else enter customer code in the search field and click Search.

Click Reset to start new search.

b. New Vehicle List

User can view list of new vehicles on Zone, Region, Location basis.

Enter vehicle code in search field and click Search. Click Reset to start a new search.

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10. Complaint/Request : User can view, add and edit complaint/request based on Type,

Status, Zone, Location, Dates. Or else type Vehicle number in search field and click Search.

Click Reset to start a new Search. Add New Record :

(Note : This module is available for Admin, Location Incharge, Transporter and Customer. MTIL team receives an e-mail when the complaint is registered. Once the complaint is resolved, mail is sent to Admin and Location Incharge if the complaint is registered by a Location Incharge; and to Transporter/Customer and Location Incharge if the complaint is registered by a Transporter/Customer.)

Documents

Vehicle Tracking System Guide Book