Vee-911Get help faster,

and what to do until help arrives

All calls to 911 from cell phones in California go to the

CaliforniaHighway Patrol first

Vee-911Get help faster,

and what to do until help arrives

If you call from a landline,your location and phone number

are transmitted to 911

Your call will also go directly to theNEAREST 911 dispatch center

Vee-911Get help faster,

and what to do until help arrives

But most cell phones DON’Ttransmit this information

Vee-911Get help faster,

and what to do until help arrives

Vee-911Get help faster,

and what to do until help arrives

Percentage of cell phone calls that transmit location information by carrier

Vee-911Get help faster,

and what to do until help arrives

which means the dispatcher has tofind out WHERE the emergency is

from the caller …

Vee-911Get help faster,

and what to do until help arrives

If the caller doesn’t know where they are,or they’re directionally challenged

(they think they’re at Point A but they’re actually at Point B),

or they’re panicking so they’re notthinking clearly,

Vee-911Get help faster,

and what to do until help arrives

Help is delayed …until CHP transfers their call

to the right department

Vee-911Get help faster,

and what to do until help arrives

Help is also delayed if it's unclearwhich jurisdiction they're in

For example, there are numerous streets withthe word "Beverly" throughout the county

There are also 68 different cities in the county,which means numerous boundary issues

Vee-911Get help faster,

and what to do until help arrives

So a busy CPH dispatcher can transfera call to one department,

when help could actually be neededmany, many miles away

Vee-911Get help faster,

and what to do until help arrives

That delay could mean the differencebetween someone surviving an incident

... or NOT surviving it

Vee-911Get help faster,

and what to do until help arrives

But there’s a better way …