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© Prosepra 2009
Prosepra Sales and Service Training
August 6, 2009
© Prosepra 2009
About Prosepra
Prosepra develops high quality, innovative, affordable massage products—from massage chairs to handheld massagers—for active people.
© Prosepra 2009
About Prosepra
Prosepra products are available through leading department stores, consumer electronics stores, and major online retailers.
© Prosepra 2009
About Prosepra
Learn more about Prosepra at www.prosepra.com
© Prosepra 2009
The Prosepra Brand
massage products foractive people
© Prosepra 2009
Prosepra Products on the shelf
Dolphin massager
© Prosepra 2009
KneadingFootMassager
Prosepra Products on the shelf
© Prosepra 2009
Electronic Pulse Massager
Prosepra Products on the shelf
© Prosepra 2009
Prosepra Products
• Massage chairs• Three years in Fry’s stores• Dept. 7, Telecom & Appliance
© Prosepra 2009
Prosepra Products
PM009 $179After $75 mail-in rebate
© Prosepra 2009
Prosepra Products
PM090: $1699
© Prosepra 2009
Prosepra Products
PM099: $2199
© Prosepra 2009
Prosepra Products
PM008: $399
© Prosepra 2009
Commissions
• PM009 $15• PM090 $34• PM099 $100• PM008 $15
© Prosepra 2009
Top 3 Seller Awards
• Platinum award: 1 unit PM099 chair
• Gold award: 1 unit PM090 chair
• Silver award: 1 unit PM009 chair
© Prosepra 2009
Top 3 Seller Awards
• Awards program includes all 34 stores
• Program ends January 31, 2010
© Prosepra 2009
Where are they selling
• PM009: all markets• PM090: initially CA; later TX,
OR, AZ, WA• PM099: CA, Las Vegas, Renton
© Prosepra 2009
PM009 Massage Chair
• Refresh in 15 minutes!
• Full back, upper back &lower back
© Prosepra 2009
PM009 Massage Chair
• Shiatsu & kneading
• Lumbar pillow support
© Prosepra 2009
PM090 Komfort Massage Chair
• Full body massage
• Shiatsu, kneading, clapping, tapping, rolling & dual-action
© Prosepra 2009
PM090 Komfort Massage Chair
• 12 air bags massage seat, calves & feet
• Automatic massage programs for upper, middle & lower back
© Prosepra 2009
PM090 Komfort Massage Chair
• Auto adjustment for backrest & footrest
• Easy LED remote • Auto shut-off
© Prosepra 2009
PM090 Komfort Massage Chair
• Available at sales price
• Part of Top 3 Seller Awards Program
© Prosepra 2009
PM099 Premium Massage Chair
• Auto body scan technology
• Shiatsu, Swedish, kneading, rolling, tapping, clapping, & vibration
© Prosepra 2009
• Six pre-programmed massage programs
• Precision & localization massage
• Automatic angle adjustment
PM099 Premium Massage Chair
© Prosepra 2009
• Color LCD remote control
• Available at sales price
• Part of Top 3 Seller Awards Program
PM099 Premium Massage Chair
© Prosepra 2009
PM008 Professional Massage Chair
• Sales Price $399
• Available in September
© Prosepra 2009
PM008 Professional Massage Chair
• Full body massage
• Shiatsu, kneading, pressing, sway
• Unit massages entire back
© Prosepra 2009
PM008 Professional Massage Chair
• Auto & manual programs
• Kneading on calves
• Negative ion feature refreshes the air
© Prosepra 2009
How to Sell
Learn about the chairs–www.prosepra.com–District Managers have sales
sheets–This presentation is available
from Fry’s
© Prosepra 2009
How to Sell
Learn about the chairs• Here is a video to show you
how to install and operate the chairs
© Prosepra 2009
How to Sell
Sell with confidence • Best price• Best features • Best quality• Best after-sales service
© Prosepra 2009
Warranty Service
PM090 and PM099• 1 year in-home service• 2 year limited warranty• Parts covered, not labor
© Prosepra 2009
Warranty Service
PM009 • 3 month in-home service
© Prosepra 2009
Warranty Service
• Run by Cozzia/Guardsman Service• 5000 shops in US and Canada• Covers both store demo chairs and
customer chairs
© Prosepra 2009
Warranty Service
• Find serial # on back of chair.• Call 1-866-599-7788.
© Prosepra 2009
Where to look for serial number
© Prosepra 2009
Where to look for serial number
© Prosepra 2009
When calling for service
• Provide the entire serial # starting with “PSP”
• Briefly describe problem: –Control is broken–Massage hands do not move
© Prosepra 2009
When calling for service
• Give address, telephone number, name, & best time for technician to do in-store service
© Prosepra 2009
Additional service support
• Our factory engineers come to your store 3 to 4 times a year for special service on chairs
• Give the engineers feedback about the chairs so we can continue to improve our quality
© Prosepra 2009
Operating manual request
• Digital copies from www.prosepra.com
• From your district managers–Alex Schlitt–Aamir Mohammed
© Prosepra 2009
Questions?
• Call 925-225-0888 or 1-800- Toll free number
• Email [email protected] or [email protected]
© Prosepra 2009
Acknowledgements
• Freddy Richardson, MOS• Alex Schlitt, DM, MOS• Aamir Mohammed, DM, MOS
© Prosepra 2009
Acknowledgements
The Hayden Group • Victoria Hayden• Ellen Rudy
