VBA VETERANS BENEFITS ADMINISTRATION

NCDVA Fall ConferenceMartiez TaylorChange Management AgentWinston-Salem Regional Off ice

October 2015

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Agenda

•Fully Developed Claims (FDC) Submissions•Veterans Benefits Management System (VBMS)•National Work Queue (NWQ)

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FDC Submission by NCDVA

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Q1 - FY14 Q2 - FY14 Q3 - FY14 Q4 - FY14 Q1 - FY15 Q2 - FY15 Q3 - FY15 Q4 - FY150.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

52%

14%

FY14-FY15 SubmissionsNCDVA – 18,248Others – 16,176

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Updates

•VBMS 9.1 Release – 10/17/15– VSO Workload Management

• VSOs can create and maintain a customized work list to track claims throughout the entire claims process by adding claims to the VSO My Claims Queue

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Updates

•VBMS 9.1 Release – 10/17/15– Sorting the VSO All Claims Queue and the My Claims Queue by

Station of Jurisdiction (SOJ)– VSOs can sort the All Claims Queue and the My Claims Queue by

the SOJ number to accurately track claims that are routed to different ROs for any action in support of the NWQ

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Updates

•VBMS 9.1 Release – 10/17/15– Sorting the All Claims Queue and the My Claims Queue by the New

Document column

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Updates

•NWQ Staggered Roll-out– Deploys to 8 stations in conjunction with VBMS 9.1

• Albuquerque• Detroit• Indianapolis• Jackson• Louisville• New Orleans• Oakland• St. Paul

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Main Features of the NWQ

Daily Assignment of Work Claims Prioritization at a National Level Development Productive Capacity Model Unique Routing Rules

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Questions