Vastgoed Management - EyeMove · Short communication lines with tenants and clients Tenants generate the returns on our clients’ investments. FRIS Vastgoed Management attaches great

Voor elke klant optimale ontzorging vandaag en morgen

Vastgoed Management

Tailored professional services with a personal

approach to clients and tenants

All-inclusive service for every client, today and tomorrow

Welcome to FRIS; the Real People

FRIS manages real estate throughout the Netherlands, with a focus in the Randstad

conurbation, on behalf of private and institutional investors. We manage upwards of

2,000,000 m2 of commercial and social real estate and more than 5,500 residential

units. FRIS Vastgoed Management specialises in managing residential real estate.


By definition, investing in and managing real estate demands

foresight. The future value, the total cost of ownership and sus-

tainable returns on your property are important considerations,

which are in large part determined by economic, social, politi-

cal, legal and technological developments. Making the right real

estate decision is far from easy – even less so in dynamic or less

familiar market conditions. That’s when an expert advisor with

the relevant knowledge who can act as a vigilant and engaged

representative is the obvious choice – for the acquisition, sale

or management of your real estate.

Acting as an engaged real estate manager for institutional and

commercial investors, FRIS strives to deliver the best all-inclu-

sive process and secure the highest returns possible. This is

probably why FRIS has grown to become one of the Nether-

lands’ largest independent real estate managers in the past few

years. We have even been proclaimed the Netherlands’ best real

estate manager – and more than once. But perhaps the most

important reason our services are so valued is that, despite our

growth as a professional organisation, we have always retained

the personal touch when representing the interests of the own-

ers and users of real estate. An all-inclusive service with a high

level of expertise is what we promise and deliver. FRIS’ ambi-

tion is to transform satisfied customers into ambassadors for our

organisation.

In pursuing this ambition, our approach is strikingly different

and less rigid compared with the other organisations that make

up the Big 5 in real estate management. For example, we are al-

ways prepared to flexibly adapt our procedures, protocols, sys-

tems and services to those of our client. We consider detecting,

anticipating and responding to opportunities for your benefit

as part of our job, as is respectfully interacting with and serv-

ing the users of your properties. As your strategic, tactical and

executive real estate manager, we respond to questions and

developments not only professionally and according to the cor-

rect procedures, but we do so in good time and always with

a sense of personal involvement, at any time of day or night if

necessary. We believe that quality and satisfaction always begin

with an attentive dialogue, and that this dialogue will form the

basis for a long-term positive relationship with an outstanding

package of services tailored to suit your goals.

engaged promoter of your interests

Welcome to FRIS; the Real People

What we have to offer as Real People

• Management of commercial property, social property and residential property

• Acquisition and sale of commercial property and residential property

• Market analysis & redesignation of buildings for other uses

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Business relations can expect us to deliver high-quality and pro-

fessional real estate management. FRIS offers a 360-degree ser-

vice. We provide advice and act as your sparring partner at the

strategic and tactical level. We are also active at the operational

level: commercial, technical and administrative (including own-

ers’ association management).

At the strategic level you can count on our knowledge and

expertise in all aspects of portfolio management. We combine

our knowledge of our client’s administrative decision-making,

knowledge of municipal developments and knowledge of in-

vestment brokerage with our day-to-day experience with ten-

ants. FRIS is experienced with both sides of portfolio manage-

ment, and that yields advantages for you.

FRIS Vastgoed Management is part of FRIS, the Real Estate Solu-

tions Provider with seven divisions and just over 70 employees.

FRIS’ carefully accumulated knowledge and expertise, com-

bined with its extensive network of real estate-related profes-

sionals, are fully at the disposal of our clients.

360-degree know-how & expertise

What we have to offer as Real People

Strategic level

• Portfolio management

• Real estate investment policy

• Real estate investment plan

• Implementation plan

Operational level

• Commercial management

• Technical management

• Administrative management

• Owners’ association

management

Tactical level

• Policy advice

• Management reports

• Feasibility studies and

advice on letting/sale

• Marketing advice

What you can expect

• a focus on tailored services and personal attention

• a focus on your returns, value retention and value appreciation

• a focus on efficiency and short response times


Given the substantial economic and financial interests associat-

ed with your real estate, you have a right to expect high-quality

and professional real estate management services that match

your processes and requirements. This is precisely what FRIS

Vastgoed Management can offer its clients.

A tailored professional service with a personal approach to

clients and tenants

We need to be extremely meticulous when selecting our cli-

ents, since FRIS Vastgoed Management guarantees a tailored

service with a personal approach to clients and tenants alike.

We therefore only offer our services if we are certain we will be

able to fully guarantee their quality. We focus on a limited group

of investors. This limited selection and the quality of our team

allow us to guarantee an exceptionally high level of service that

fully satisfies the specific wishes of our clients.

A continuous focus on value retention and returns

Returns, value retention and value appreciation are the core

objectives of professional real estate management. Maximisa-

tion of rental income and responsible technical maintenance

guarantee value and returns. All our services are geared toward

achieving these objectives.

Permanent monitoring of national and regional policy that

may be relevant for the client’s real estate portfolio

The pace of developments can be breath-taking. Some exam-

ples:

• The housing evaluation system has been in the pipeline for

some time, but relevant legislative amendments have not yet

been debated owing to the formation of a new government.

• The possibilities for the division of properties into apartment

rights change continuously. The differences between cities

(or even between city districts in the case of Amsterdam) are

significant.

tailored services

Always a personal approach

• Level-headed, tenacious and always with a personal approach


Short communication lines with tenants and clients

Tenants generate the returns on our clients’ investments. FRIS

Vastgoed Management attaches great value to pleasant and

appropriate relationships with tenants and clients alike, and

believes that regular personal contact as well as regular and de-

tailed reports are essential in this regard.

Pro-active attitude

Detecting and responding to current developments in good

time can boost the client’s return. Furthermore, in many cases,

preventive maintenance of building components can extend

their lifespans and save high replacement costs. This is all about

prevention rather than cure.

Efficiency and short response times

Efficiency and short response times are our motto. We have

professionally automated the technical, administrative and

commercial aspects of management, using a state-of-the-art

system that incorporates our years of experience and allows

us to adjust our services and reports fully to the wishes of our

clients. Both our internal organisation and automation systems

guarantee extremely short response times.

Professionalism and reliability

Reliability and integrity are our most important characteristics.

We provide our clients with transparent and detailed overviews

of financial, technical and commercial developments relating to

their properties. FRIS Vastgoed Management is a part of FRIS,

but operates as a fully independent company. It is under no ob-

ligations to third parties, which guarantees objective and opti-

mum solutions for our clients, whatever the circumstances. The

core components of this vision are returns, sustainable value

development and corporate social responsibility. How we put

each of these elements into practice clearly depends on the

client’s wishes.

Experienced and highly qualified employees

Our experienced and highly qualified staff apply thor-

ough knowledge and wide experience to a range of

disciplines. They include a lawyer specialised in tenan-

cy rights, constructional engineers, renting intermedi-

aries and administrators. All are experts in their respec-

tive fields and have years of experience managing real

estate.

Sustainable real estate management

As a real estate manager we will be happy to look after

both your short-term and long-term interests. Energy

and environmental performance aspects are playing

an ever more prominent role in the assessment of

buildings by users, investors and the government.

Furthermore, it is important to keep in mind that the

energy label is set to become a key component in the

housing evaluation system.

Our aim is to have a positive influence on the buildings

in our portfolio, the companies we do business with

and the environment in which we operate. To that

end, we have translated the deeply-rooted values and

norms of our third-generation family business into a

21st-century vision of sustainable real estate manage-

ment. Key elements of that vision include sustainable

returns, sustainable value creation and corporate so-

cial responsibility. How we put each of these elements

into practice clearly depends on the client’s wishes.

Extensive network of suppliers

The suppliers within our extensive network across

the various disciplines perform the work necessary to

maintain the buildings, while we check and guarantee

the quality of their work. It goes without saying that

we have excellent contacts with subcontractors as

well as with banks, tax consultants, insurance compa-

nies and real estate agents. We leverage our relations

and contacts at the various companies to benefit all

FRIS clients.

Level-headed and professional

Our basic package of services comprises the following four categories:

1. administrative management of real estate;

2. technical and structural management;

3. commercial management;

4. additional services


Complete basic package FRIS Vastgoed Management manages real estate in the entire Randstad conurbation, and a

few properties elsewhere, for both private and institutional investors. Given the substantial

economic and financial interests associated with real estate, our customers expect high-quality

and professional real estate management. And that is exactly what FRIS Vastgoed Manage-

ment can offer you.

3. Commercial management:

• maintaining contact with your tenants so that

we can respond in good time in the event they

desire expansion, wish to give notice of termi-

nation, have problems with fellow tenants, etc.;

• monitoring compliance with obligations set

down in the lease agreements;

• return optimisation;

• advising you, our client, in the broadest sense;

• coordinating activities to attract tenants in the

event of vacancy.

1. Administrative management of real estate:

• keeping the rent administration;

• keeping the service costs administration;

• dispatching invoices for rent;

service costs and VAT;

• monitoring money flows, including demands

for payment or collections in the event of de-

fault of payment;

• raising or indexing the rent in accordance with

the provisions of the lease agreement;

• handling all correspondence with tenants, gov-

ernment agencies, etc. on your behalf;

• effective reporting to you as the client.

4. Additional services:

• supervising renovations;

• supervising the division of apartment rights;

• owners’ association management;

• administrative management of companies.

2. Technical and structural management:

• guaranteeing the optimum condition of your

buildings and installations;

• ensuring your properties meet government

requirements;

• advising on or concluding service contracts;

• checking the quality of service providers;

• dealing with disruptions and complaints, 24/7;

• taking action in the event of emergencies;

• drawing up the annual technical maintenance

report/plan, including costing;

• implementing the plan following your approval;

• collecting quotes and checking the associated

invoices;

• supervising maintenance work;

• key management;

• transfer of accommodation with change of ten-

ant;

• supervising refurbishments;

• promoting your interests as the client;

• regularly reporting to and consulting with you;

• drawing up the annual service costs settlement.

Real People

• Homes

• Apartment complexes

• Care institutions


Research and advice from the world of practice

We believe passionately in the trinity of market survey, market-

ing and sale/(lease). Through its continuous data collecting and

interpretation effort, FRIS Research & Consultancy can also play

a substantial role in the preliminary stages of your real estate

developments. We have wide experience in the following areas:

• Market analyses

• Area analyses

• Commercial feasibility studies

• Value appraisals

• Location studies

• Marketing issues and target group determination

• Investment advice and calculations

• Advice on strategic real estate policy.

Marketing and selling off individual units

FRIS Vastgoed Management works closely with FRIS Woning-

makelaars. This allows FRIS Vastgoed Management to combine

its knowledge of the rented accommodation market with the

expertise of the owner-occupied housing market brought to

bear by FRIS Woningmakelaars, and use all of the latter’s re-

sources for generating quality interest in homes.

A pro-active approach with the aid of modern marketing tools

(including digital newsletters and e-marketing) has resulted

in an effective organisation that understands the dynamics of

the real estate market and can reach many potential tenants.

A separate advisory department means we can provide well-

founded advice to clients from the development and/or acqui-

sition phase onward.

Full service

FRIS is a real estate management company that can operate

in all the various segments of this market, such as delegated

owners’ association management, maintenance and other real

estate-related subsidy procedures, division of property into

apartment rights and apartment sales, permits, mortgages or

real estate insurance. We are the right partner for a truly com-

prehensive range of real estate services. FRIS can build on ex-

pertise and history going back more than 90 years.

additional in-house services

What we as real people stand for

FRIS helps people and businesses find the space and support they

need to achieve the highest level of fulfilment and performance.

What we as real people stand for

all-inclusive service

Since 1923, FRIS has developed into one of the largest independent real es-

tate managers in the Netherlands. We take away our clients’ cares and serve as

the point of contact for Dutch and international parties in the management,

facilitation, development and redevelopment of their properties. This includes

efforts to secure the highest possible returns. Our full range of real estate ser-

vices covers all the stages in the real estate process, from initiation through

to implementation and execution. The scope of our organisation allows us to

survey the entire real estate cycle.

FRIS is known among tens of thousands of private indi-

viduals and businesses for its comprehensive estate agent,

management, advisory and insurance intermediary service

concept. Excellent operations, respect for clients and mar-

keting innovation are the key factors of success underly-

ing the approach, growth and culture of our business. We

guarantee optimal and all-inclusive service for every single

client.

FRIS helps people and businesses find the space and sup-

port they need to achieve the highest level of fulfilment

and performance. As an intermediary for and manager of

residential and commercial real estate, FRIS believes in a

personal approach, tailor-made services and all-inclusive

processes. This is reflected in the comprehensive package

of services and solutions that we offer as Real People.

One distinguishing feature of FRIS is its ability to learn faster

than its competitors. We anticipate the wishes of people,

organisations and stakeholders. We contribute to the pro-

motion of sustainable development in the market and in

society at large. FRIS Research and Consultancy is the pillar

that supports these strategic principles: a knowledge cen-

tre that monitors the market and target groups, identifies

trends and strategic developments, and connects and in-

spires partners. Satisfied clients and business relations are

important, but for us they are not enough. Today and in the

future, we focus on transforming clients and relations into

FRIS ambassadors.

The level-headed, entrepreneurial spirit that characterises

FRIS is rooted in a service-oriented family tradition. A family

business at heart, FRIS has a solid, market-focused structure

with seven business divisions. Our employees – just over

seventy Real People – know that personal attention, clear

communication and a client-oriented internal structure

are the solid basis that enables them to enjoy their work,

promote customer satisfaction and ensure the success and

further development of the company.

FRIS has opted for an active growth strategy. The company

aims to serve even more clients, further consolidate its

firm position among the top 5 in Dutch real estate man-

agement, be recognised as a leading expert and, as a full-

service provider, serve as the local, proactive and reliable

partner of choice of Dutch and international business rela-

tions. In the process, FRIS aims to make a positive, socially

responsible and sustainable contribution to its environ-

ment and the sector. We want to learn from our business

relations and help them learn from us, to our mutual ad-

vantage. Our motto is: live, enjoy and perform.


Amsterdam

Onderzoek en advies vanuit de praktijk

Live, enjoy and perform

FRIS Vastgoed Management manages a portfolio of approxi-

mately 2,000,000 m2 of office buildings, social real estate,

distribution centres and shops throughout the Netherlands,

and 5,500 residential units, primarily in the Randstad conur-

bation.. We serve both private and institutional investors in

the Netherlands and elsewhere, offering them a full range

of services at the strategic, tactical and operational level.

FRIS Vastgoedmanagement stands out from its competitors

thanks to excellent tailored services, personal attention and

excellent value for money. We want to learn from our busi-

ness relations and help them learn from us, to our mutual

advantage. Our motto is: live, enjoy and perform.

Welcome to FRIS, the Real People

FRIS

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astg

oed

Man

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ent /

Aug

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6 /

EN

FRIS Vastgoed Management

Hoogoorddreef 15

1101 BA Amsterdam

Tel. 020 - 301 77 30

[email protected]

www.frisvgm.nl

Contactpersoon:

Marcel Bouma

[email protected]

Documents

Vastgoed Management - EyeMove · Short communication lines with tenants and clients Tenants generate the returns on our clients’ investments. FRIS Vastgoed Management attaches great