VANCOUVER

Steve’s SOCITM Trip

Web Project Manager, Web Strategy Team

UCD, UX, UWOT?

SOCITM GWC AwardAnnual award

1,200 word proposal

Where to go?

What to study?

How would it help CCC?

How would it help SOCITM?

Vancouver603,000 people live

in the City

English speaking primarily

10 Councillors, 1 Mayor and City Manager (CEX Equivalent)

5,000-6,000 staff

It’s dubbed the “North AmericanHollywood”

My checklist

5 objectives, split

into primary and

secondary

tasks

What did I learn?

How cost savings can be achieved

Understand our web content

Understand our customer needs/feelings

Meet customer needs

(using personas)

(do a content audit on cambs.gov.uk)

and that means…?

Perfect content should web traffic

therefore

We should see a In F-2-F and phone

= £savings

The award and CCCWhat will the award mean for CCC? I have new and

improved skills to use on my projects

Publicity through SOCITM and through Vancouver

An even more driven UX focused individual

The award and Vancouver

I gave lunch and learns on:

Project Management

Our CMS project

Our UX techniques

My observations of them

The award and SOCITMWhat will the award mean for SOCITM? Present my findings at

regional conferences as and when required

A detailed report

Promotion through Vancouver contacts and publicity throughout CCC/LGSS

What’s next at CCC?CMS project is due to be finished May 2013

Content is already being audited

Changes of processes are being looked at

Procurement process has started

(all this, and more, using the skills I learnt in Vancouver)

My walk into work

The Council Chamber

Some of the team

It wasn’t all hard work

It wasn’t all hard work

References

www.SOCITM.net

www.vancouver.ca

www.cambridgeshire.gov.uk

www.presentationmagazine.com

www.wordle.net

www.StevesSOCITMTrip.wordpress.com

ThanksThank you for your interest and for listening.

I’ll be happy to answer any questions

Special thanks to:

Rahel Anne Bailie (Vancouver)

Laurie Best (Vancouver)

The team in Vancouver

All involved at SOCITM

Michele Ide-Smith (ex-CCC)

And everyone who’s supported me in the UK

Please take a look @grangesteve or

www.stevessocitmtrip.wordpress.com for many more updates!