VALUES AND EMOTIONS

LECTURE 4

Emotions Defined

Feelings experienced toward an object, person, or event that create a state of readiness

• Make us aware of events that may affect personal goals

• Emotions are directed toward something

OrganizationalBEHAVIOR

MCSHANE VON GLINOW

17 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill

• Positive Affectivity - extent to which individuals experience wide shifts in their emotional states

• Negative Affectivity - a perpetual bad, or negative mood– Not related, or ends of a continuum

• Attitudes - cluster of beliefs, assessed feelings, and behavioral intentions toward an object

OrganizationalBEHAVIOR

MCSHANE VON GLINOW

18 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill

Emotional IntelligenceEmotional Intelligence

• - ability to monitor your own and other’s emotions, to discriminate among them, and to use the information to guide your thinking and actions

– Self-awareness• self-monitoring

– Self-regulation– Self-motivation– Empathy– Social Skills

OrganizationalBEHAVIOR

MCSHANE VON GLINOW

19 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill

OrganizationalBEHAVIOR

MCSHANE VON GLINOW

20 © The McGraw-Hill Companies, Inc. 2000Irwin/ McGraw-Hill

EmotionalIntelligence

Self-Awareness

Self-Regulation

Self-Motivation

SocialSkill

Empathy

Emotional IntelligenceEmotional Intelligence

Attitude Feelings

Beliefs

BehavioralIntentions

Behavior

Model of Attitudes and Behavior

Emotional Episodes