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8/16/2019 Value of SAP Solution Manager
http://slidepdf.com/reader/full/value-of-sap-solution-manager 1/81
The Value of SAP Solution Manager 7.1
SAP AGOctober 2013
8/16/2019 Value of SAP Solution Manager
http://slidepdf.com/reader/full/value-of-sap-solution-manager 2/81
© 2013 SAP AG. All rights reserved. 2Ramp-Up Knowledge Transfer Customer
Disclaimer
This presentation outlines our general product direction and should not be relied on in
making a purchase decision. This presentation is not subject to your license
agreement or any other agreement with SAP. SAP has no obligation to pursue any
course of business outlined in this presentation or to develop or release any
functionality mentioned in this presentation. This presentation and SAP's strategy and
possible future developments are subject to change and may be changed by SAP atany time for any reason without notice. This document is provided without a warranty
of any kind, either express or implied, including but not limited to, the implied
warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP assumes no responsibility for errors or omissions in this document, except if
such damages were caused by SAP intentionally or grossly negligent.
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What our Customers say:SAP Solution Manager maps all functions needed
Cut total cost of ownership by more than 30%
30% future savings in implementation projects
50% of time saved in test management
Technical downtime reduced by more than 50%
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
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SAP Solution Manager Maps all Functions Needed
“SAP Solution Manager has Mapped all the Functionality we Needed Including the
Implementation Roadmap, Solution Documentation, Best Practices, Testing, and Change
Management Tools. We Were Able to Effectively Monitor our SAP Project Using SAP
Solution Manager. We Have Benefited From the Convenience of the Solution
Documentation Capability, Which Enables a Global Repository of Documents Easily
Accessible by our Teams, and we Have Seen a Reduction in Time Spent in Monitoring
Project Progress by Deploying SAP Solution Manager as the Implementation Tool. We Planto use SAP Solution Manager More in Sustaining and Improving our SAP Landscape.”
Carel Du Plessis
Chief Financial Officer
Choithram & Sons
SAP HELPS CHOITHRAM & SONS DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
Powered by SAP Active Global Support
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Cut Total Cost of Ownership by More Than 30%
“With the Help of Siemens IT Solutions and Services, and Their
Valuable Knowledge of the Run SAP Methodology in the Area of Incident
Management, Change Management, and Root Cause Analysis, we
Were Able to cut our Total Cost of Ownership by More Than 30% Withinthe Last Fiscal Year, While Reducing the Change-request Backlog by
90% at the Same Time.“
Viroje Chongkolwatana
Deputy Dean of IT
Siriraj Hospital
SAP HELPS SIRIRAJ HOSPITAL DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
Powered by SAP Active Global Support
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© 2013 SAP AG. All rights reserved. 6Ramp-Up Knowledge Transfer Customer
30% future savings in implementation projects
"After the expert guided implementation session for solution
documentation, we achieved a clear concept of application lifecycle
management on SAP Solution Manager, and learned, in details, how to
build our business-process structure, and maintain the relevant
documentation. We also learned how to verify and update our business
structure with the solution documentation assistant tool. The ASAProadmap and business process repository guided us how to reuse
accelerators and templates. We expect it will save us over 30% on our
efforts in our future implementation projects."
Lu Hua
Service Level Manager
Freudenberg IT (Suzhou) Co.
SAP HELPS FREUDENBERG IT DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global SupportFind more customer quotes at
http://service.sap.com/customerquotes
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50% of Time Saved in Test Management
“The Business Process Change Analyzer Pilot Service has Been Very Helpful in
our Efforts Towards Implementing Business Process Change Analysis and
Realizing the Benefits of SAP Solution Manager. Following the Guidance
Provided During This Service, we Have Been Able to Document two Core
Business Processes in SAP Solution Manager, Giving us an Opportunity to
Reuse the Documentation in Testing and Other Scenarios. In Addition, the
Analysis Results Have Helped us to Identify the Test Scope More Quickly Than
in the Past When we had to Figure it out Manually. The Time Required has BeenReduced by 50%, and so has the Time for the Testing Execution. With This
Service, we Have Learnt More About how Powerful SAP Solution Manager is!"
Jinbiao Xu
Chief Information Officer
XinAo Gas Investment LTD.
SAP HELPS XINAO GAS INVESTMENT DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
Powered by SAP Active Global Support
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Technical Downtime Reduced by More Than 50%
“We are Running our Single Instance SAP Solution on a Global Basis and our
Business Departments Demand Continued Operations 24 x 7. As a
Consequence, we Cannot Afford Large Periods for Planned Downtime. With
the Help of SAP Active Global Support we Have Successfully Deployed the
Latest Support Packages for BI 7.0 With the Planned Technical DowntimeBeing Reduced From 18 Hours to 8.5 Hours Compared to the Previous
Support Package Implementation.“
Steve Somerville
Manager Applications Support
Rio Tinto Services Limited
SAP HELPS RIO Tinto DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
Powered by SAP Active Global Support
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SAP Solution Manager - OverviewRequire-
ments
Buildand Test
Design
Deploy
Operate
Optimize
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Requirements and DesignEnhanced business blueprint
Reverse Business Process DocumentationRequire-ments
Buildand Test
Design
Deploy
Operate
Optimize
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Missing Solution Documentation – Are you Affected, too?
If you answered yes at least once,
then you have to struggle with:yes no
High Testing Cost
Disruptions
Slow Innovation
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System landscape andinfrastructure documentation
SAP ERP
DEV
TST
PRD
TST
DEV
PRD
Single source
of truth
Infrastructure
SAP CRM
Business process documentation with enhanced business blueprinting or
reverse business process documentation
Non-SAP
business
apps
SAP Solution Manager –
a Perfect Solution for Documentation
Infrastructure management tools extend SAP Solution Manager
into an IT infrastructure.
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SAP Solution Manager 7.1 Provides Direct Value to the
Business
Faster Value Realization
No media breaks in communication with IT
Improved audit ratings
Better management of cost
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Newell Rubbermaid Inc.
600 Business Process Steps Documented in Just two Days
"Utilizing the Reverse Business Process Documentation Methodology
and the SAP Solution Documentation Assistant Tool in SAP Solution
Manager 7.1, we Were Able to Document Over 600 Business Process
Steps in Just two Days. This Documentation Effort Typically Would
Have Taken a Number of Weeks to Complete. We now Have the
Capability to Perform Risk Based Testing With the Combination of SAPSolution Manager 7.1 Business Process Change Analyzer, Test
Accelerator & Optimizer, and Quality Center. This Will Decrease our
Testing Effort During Change Events to our SAP Applications."
Charles Bempong,
QA Team
Newell Rubbermaid Inc., USA
SAP Customer Quote Program
Powered by SAP Active Global Support
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Build and TestSAP Test Management Services
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
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Change Impact – Are you Affected, too?
If you answered yes at least once,
then you have to fight:
yes no
Fear
Uncertainty
Distrust
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Test automation framework
Certifiedinterface
Test capabilities provided by SAP Solution Manager reduce the cost and number
of errors in a production system while improving the test coverage.
Optimized Testingby Scope and Effort Optimization and Test Automation
Business Processes
Smooth integration with best-of-breed test tools
Scheduled execution of unattended automated
tests – also for remote locations
Change impact analysis and work flow to trigger
repair activities for damaged test cases
Third-party
Test automation tools
Test scope reduction of 30%-50% at 100% test
coverage
Accelerated, risk-based test-scope identification
for regression tests
Business process change analyzer
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© 2013 SAP AG. All rights reserved. 18Ramp-Up Knowledge Transfer Customer
Custom Code – Are you Affected, too?
If you answered yes at least once,
then you have a savings potential of at
leastyes no
500,000 per
year*
*) Assumptions:
You have 1,000 custom code objects in your system
Each custom code object requires 0,5 PD maintenance per year (development cost not included)
1 PD cost € 1,000
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© 2013 SAP AG. All rights reserved. 19Ramp-Up Knowledge Transfer Customer
Custom Code Inhibits InnovationSteps to Improved Custom Code Management
Step 2:Reduce custom code
Step 3:Always Avoid custom code
Step 1:Assess custom
code
One Time Invest
How much
custom code is
used?
Who owns
custom code?
Retire unused
codeBring used custom
code back to
standard wherever
possible Avoi
d…
Release Release Release
Every change may impact custom codeAll custom code also requires maintenance
Any custom code may already be in SAP standard
Custom code inhibits innovation because
3 Steps to Improve Custom Code
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© 2013 SAP AG. All rights reserved. 20Ramp-Up Knowledge Transfer Customer
SAP Solution Manager Improves Custom Code
Management
Step 2:
Reduce custom code
Step 3:
Always Avoid custom code
Step 1:
Assess customcode
One Time Investment
How much
custom code is
used?
Who owns
custom code?
Retire unused
code
Bring used custom
code back to
standard wherever
possible …
Release Release Release
How to check usage?
Activate procedure
logging (UPL)
How to define owner?Custom code lifecycle
management (CCLM)
How to retire and
bring back to
standard? Custom
code managementleveraging Clone
Finder, Code
Inspector and
Enhancement
Framework
How to avoid? Gap management with Innovation Control
Center
How to build acc. to SAP standards? Custom code
management leveraging ABAP Test Cockpit or CodeInspector
Avoid
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© 2013 SAP AG. All rights reserved. 21Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Reduced documentation and analysis
Accelerated innovation
Minimal impact on your business
Minimized cost
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Usiminas -Usinas Siderúrgicas de M Gerais S. A.:
Preparation Tasks for Upgrade Completed tenTimes Faster
“The Application Lifecycle Management Scenarios and Tools Available
With SAP Solution Manager 7.1 Provide Unprecedented Visibility of our
Real System Usage. The Intelligence Provided by the Custom
Development Management Cockpit, Clone Finder and Reverse
Business Process Documentation Have Enabled us to Complete the
Documentation, Analysis and Discovery Tasks in Preparation for our
Core SAP ERP Upgrades at Least ten Times Faster. This new
Transparency Will Enable us to Innovate for our Future Business
Requirements Based on Accurate and Validated 'As-is' Process
Information.”
Rolim de Camargo Souto Junior,
IT Manager ,
Usiminas -Usinas Siderúrgicas de M Gerais S. A., Brazil
SAP Customer Quote Program
Powered by SAP Active Global Support
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Application Incident Management
Service desk
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
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© 2013 SAP AG. All rights reserved. 24Ramp-Up Knowledge Transfer Customer
Non-standard IT Service Management – Are you Affected,
too?
If you answered yes at least once,
then you have to struggle with:yes no
High IT Cost
Unhappy End
Users
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© 2013 SAP AG. All rights reserved. 25Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Verified for ITIL® Service
Lifecycle
SAP SAP & non-SAP
SAP Solution Manager 7.0
Business
Process
&
Application
Management
IT
Infrastructure
&
* - with SAP IT Infrastructure Management
SAP Solution Manager 7.1 is
the only fully verified ITIL tool in
the world
Externally verified in all ITIL
Service lifecycle phases
Best practice configurationavailable for ITSM processes
SAP Solution Manager 7.1*
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© 2013 SAP AG. All rights reserved. 26Ramp-Up Knowledge Transfer Customer
SAP Solution Manager
SAP ERP
Financial Management
S A P I T I n
f r a s t r u c t u r e M g m
t .
SAP Solution Manager as the Central ITIL PlatformSystem Landscape for Integrated Service Management
IT Service Management Core (pre-configured)
Event Management Availability Management
Capacity Management
Service Level Management
Release & Deployment Management
Service Portfolio Management
Service Catalog Management IT Service Continuity Mgmt.
Problem Management
Change Management
Incident Management
Request Fulfillment
Service Asset & Configuration Mgmt
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© 2013 SAP AG. All rights reserved. 27Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Increased efficiency
Reduced time to market
Optimal capture of specialist knowledge
Reduced IT investments
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© 2013 SAP AG. All rights reserved. 28
Cemex Central, S.A. de C.V:
Messages processing time reduced by 85%
“As an advanced-certified Customer Center of Expertise one of our
focus areas is message handling, and, thanks to the support of our
onsite SAP MaxAttention team, and the commitment of our internal
team, we have made major improvements. Automatically confirmed
messages have been reduced from 8.49% to 4.35%, and high-priority
messages processing times have been reduced by 85%. We are still
working to improve other message handling KPI’s. Thanks to our SAP
MaxAttention engagement, we have substantially improved end-usersatisfaction.”
Juan Vazquez Bermudez
SAP Quality Manager Integration Validation
Cemex Central, S.A. de C.V, Mexico
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Operations
Monitoring and alerting infrastructure
End user experience monitoring
Business process analytics
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
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© 2013 SAP AG. All rights reserved. 30Ramp-Up Knowledge Transfer Customer
Missing Monitoring and Analytics Tools – Are you
Affected, too?
If you answered yes at least once,
then you may have to struggle with:yes no
System Outages
Unhappy End Users
Missed Optimization
Potential
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© 2013 SAP AG. All rights reserved. 31Ramp-Up Knowledge Transfer Customer
Monitoring and Alerting InfrastructureCoverage and Advantages
Monitor Alert
Unified monitoring infrastructure
System, DBMS, and host monitoring
Connection monitoring
Process integration monitoring
Avoid alert flooding
Unified alert inbox
Alert correlation and propagation
!
End user experience monitoring
Automated execution of recordedend user scenarios
Measurement of availability and responsetimes from end user point of view
Direct access from monitoring to root-cause analysis (end-to-end trace analysis)
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© 2013 SAP AG. All rights reserved. 32Ramp-Up Knowledge Transfer Customer
New Business Process Analytics in SAP Solution Manager
7.1
In SAP Solution Manager 7.1, the larger
and more flexible scope selection means
you can analyze by many KPIs, such as
date, solution, system, and over 750 out-
of-the-box key business figures
Value in EUR
CreditMemo
Reason
Top Customers
0
50000
100000
150000
200000
250000
300000
350000
400000
450000
Bline Hardy Ratazo Watan
This is the current state of planning and may be changed by SAP at any
SAP Solution Manager 7.1 provides business metrics that answer business
questions like:
How many credit memos were issued to which customers, for what reasons, at
what cost?
Poor Quality
Incorrect Product
Delivery
Incorrect Pricing
Damaged in Transit
Powerful and Flexible Reporting Adds Real Business Value!
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© 2013 SAP AG. All rights reserved. 33Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Minimized monitoring effort
Fast identification of optimization potential
High system availability
Proactive issue solving
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Poder Judicial del Estado de Guanaj:
40% of Monitoring and Message Solving
Efforts Saved
“The Run SAP Methodology, Together With SAP Solution Manager and With the
Support From our Partner Advanced, has Allowed us to Proactively Monitor and
Solve Potential Problems Before They Arise. Before Using Root Cause Analysis,
Many Hours Were Spent Trying to Figure out and Solve Performance Problems.
With the Implementation of Root Cause Analysis, we Have Been Able to Save
40% of our Time Spent on Monitoring and Solving Problems, Thus Reducing ourTCO. This Reduction has Enabled us to use the Available Funds for Other
Projects, Allowing us to Offer Better Services to our End-users.“
Federico Perez Gallardo
Administrative Systems Director
Poder Judicial del Estado de Guanaj, Mexico
SAP Customer Quote Program Powered by SAP Active Global Support
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Optimize Usage With Dashboards
Require-ments
Buildand Test
Design
Deploy
Operate
Optimize
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© 2013 SAP AG. All rights reserved. 36Ramp-Up Knowledge Transfer Customer
Missing Control Over KPIs – Are you Affected, too?
If you answered yes at least once,
then you have to struggle with:yes no
High Operating
Cost
Unused
Optimization
Potential
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© 2013 SAP AG. All rights reserved. 37Ramp-Up Knowledge Transfer Customer
Management Dashboard
Designed for
IT Managers
Answers the question
“What is the current status of my IT department?”
“Are there currently any major issues in the IT
department?”
Scope
Easy and effortless usage of SAP dashboard apps
Clear-cut overview of score zones in customer-
tailored focus
Technology
Management Dashboard Framework in SAP SolutionManager based on SAP BusinessObjects Dashboards
Time horizon
Near real-time
Existing dashboards included in SAP Enterprise Support
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© 2013 SAP AG. All rights reserved. 38Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Full visibility of IT and business processes
Reduced administration effort
High system stability
Central control of KPIs
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Oman Trading Establishment LLC OTE Group:
Saving 25 System Admin Days per Year
"Through SAP Enterprise Support Advisory Council Projects we Have
Established an Automated KPI-measurement Platform. Through
Dashboards we can Clearly Visualize the Current KPIs, and This
Helps us to Increase Transparency of our Operations. It Also Allows to
Identify Areas of Improvements in an Easy way, and to Control the
Achieved Improvements. Working With the Continuous-improvement
Dashboard Helps us Managing, or Even Reducing, our Total Cost of
Ownership. This Approach Would Save Approximately 25 System Admin Days per Year, and our CIO has Direct Access to the
Dashboard."
Dileep Somani
Chief Information Officer
Oman Trading Establishment LLC OTE Group, Oman
SAP Customer Quote Program Powered by SAP Active Global Support
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© 2013 SAP AG. All rights reserved. 40Ramp-Up Knowledge Transfer Customer
Mobile
Cloud
Analytics
Applicatio
ns
BI/Analytics
Middleware
Core ERP
+ Suite
2010 2015
SAP’s Addressable Market
SAP Solution Manager manages SAP innovations
SAP Solution Manager
Applications Analytics MobileDatabase &
TechnologyCloud
This is the current state of planning and may be changed by SAP at any
Database &
Technology
SAP Solution Manager Keeps Pace With SAP’s Product
Strategy
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SAP Solution Manager Mobile Apps
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© 2013 SAP AG. All rights reserved. 42Ramp-Up Knowledge Transfer Customer
Mobilize Your Workforce With
SAP Solution Manager 7.1 Mobile Apps
IT Incident Management
Increase productivity by fast and accurate creation of incidents at the time
and place they are identified.
End User Experience & System Monitoring
Minimize the initial response time for corrective measures, reduce the risk of
a system outage, and increase end user satisfaction.
IT Change Approval
Speed up your change approval and transportation workflow, and accelerate
innovation.
SAP Solution Manager Mobile Apps and their infrastructure are
included in SAP Enterprise Support
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© 2013 SAP AG. All rights reserved. 43Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Increased productivity
Improved risk mitigation
and cost controls
Increased efficiency and
„wrench time“
Real-time decision-making
High end user satisfaction
High level of empowerment
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SAP Solution Manager 7.1 Supports SAP HANA
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© 2013 SAP AG. All rights reserved. 45Ramp-Up Knowledge Transfer Customer
SAP HANA as Part of the Customer Solution
SAP
HANA
SAP
ERPBW on
HANA
SAP
CRMWarehous
e
SAP EP
Portal
SAP Solution Manager supports your entire solution (including SAP HANA)
HANA
Studio
Sybase
Unwired
Plattform
SAP SRM
SAP
SCM
SAP
BusinessClient
SAP
GUI
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© 2013 SAP AG. All rights reserved. 46Ramp-Up Knowledge Transfer Customer
SAP Solution Manager – System Monitoring
Availability Alerts
(by Hostagent)
Configuration Alerts
(by DBA Cockpit)
Special SAP HANA
Alerts (Exceptions) (by DBA Cockpit)
SAP HANA
Performance Alerts- Memory Usage
- CPU Usage
(by DBA Cockpit)
Database metrics in SAP Solution Manager reflect all alerts from SAP HANA Studio / DBA
Cockpit View on complete stack
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© 2013 SAP AG. All rights reserved. 47Ramp-Up Knowledge Transfer Customer
Guided Procedures for Manual Monitoring Activities
Guided procedures for regular manual checks and administration tasks for BW, SLT, and SAP
HANA
Accessible from technical administration
work center – guided procedure browser
Integration with task management in development
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© 2013 SAP AG. All rights reserved. 48Ramp-Up Knowledge Transfer Customer
Change Control Tools of SAP Solution Manager for SAP
HANA
SAP Transport Management System
Quality Gate Management Change Request Management
HANA
Development
System
HANA
Test
System
HANA
Productive
System
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© 2013 SAP AG. All rights reserved. 49Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Supports SAP HANA
Full integration into the Monitoring and AlertingInfrastructure
Systematic root-cause analysis for
accelerated problem resolution
Transfer of required knowledge
through guided procedures
All Continuous Quality Checks Are Available
for SAP HANA
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© 2013 SAP AG. All rights reserved. 50SAP Customer Quote Program
powered by SAP Active Global Support
China Minmetals:
Execution time reduced by 95% with SAP HANA
“We were facing performance issue in some key financial and
business operation reports in SAP ECC 6.0. With the support fromSAP´s Mission Control Center, which is part of our SAP
MaxAttention engagement, and by adopting the best practices, we
managed to implement an SAP HANA accelerator for 3 key reports
in 3 weeks, and the execution time of these reports was reduced by
95%. Additionally, we also had access to experts who enabled our
IT team in using SAP HANA. Thanks to SAP MaxAttention and the
SAP Active Global Support team, we have substantially improvedour system performance.”
Yan Xiaoqing
Deputy GM of IT
China Minmetals
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Knowledge Management
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© 2013 SAP AG. All rights reserved. 52Ramp-Up Knowledge Transfer Customer
Knowledge Management in SAP Solution Manager 7.1
Full Integration into E2E Monitoring & Alerting Infrastructure for Administrators
Operation Control Center fully enabled
Event
(with
description
*)
Guided
Procedure
1
Guided solution
process
What
happened?
What should
be done?
Help as you
go
Inside SAP Solution Manager
1. An event/exception occurs
and is described in the
alerting infrastructure.
2. Knowledge Articles explain
how to handle exceptions.
Events and knowledgearticles are mapped against
each other.
3. Notifications lead to Guided
Procedures that document
the individual steps.
1. 2.Knowledge
Article
(Notes,
KBAs, Wiki)
Help to resolvethe issue
2 3 4 5
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© 2013 SAP AG. All rights reserved. 53Ramp-Up Knowledge Transfer Customer
Knowledge Management in SAP Solution Manager 7.1SAP HANA as an Example
1. Utilize established SAPSolution Manager functions
2. Knowledge Articles explain
how to handle exceptions
3. Notifications lead to Guided
Procedures that documentthe individual steps
Daily/weekly/monthly HANA
Database Administration tasks
Handling of HANA Database
Alerts
4. … and provide access torequired activities
3
4
2
Training on the Job while operating SAP HANA
1
3
2
4
f S
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Deployment Best Practice for SAP HANAHow to Learn and Incorporate it Into Customers IT Service Management
• Self Learning
• Fundamental Knowledge Assets
Knowledge Assets
• Workplace & role
oriented
• Event based
resolution guidance
SAP Solution Manager
SAP Enterprise Support Academy
• Meet the expert
sessions
• Expert Guided
Implementation
• Individual request or
issues resolution
Intranet
Internet
Knowledge Assets
Knowledge Article
Guided Procedures
Guided Self
Services
SAP Backoffice
Full Integration intoE2E Monitoring &
Alerting
Infrastructure
Learning Studio
Expert Guidance Training-on-the-Job
Getting Started
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© 2013 SAP AG. All rights reserved. 55Ramp-Up Knowledge Transfer Customer
Deployment Best Practice for SAP HANAComprehensive Suite of Best Practices on Implementing and Operating SAP HANA
Expert Guidance
- Meet the expert sessions & Expert Guided Implementations
SAP Enterprise Support Academy
Fundamentals
HANA Technology
Data Marts, DataWarehouse & BigData
SAP BusinessSuitepowered by SAPHANA
SAP HANASupportabilityand OperationalTools
Architecture
Sizing
Technical Infrastructure
Non-ProductiveSystem Landscape
Data Provisioning
User Experience
Development
Transition
Migration versus GreenField
Rapid Prototyping
One-Step Migration
In-Memory OptimizedFunctions
Custom CodeOptimization
Data Model Optimization
Data VolumeManagement
Supportability Setup
Operations
RunSAP like afactory
E2E Monitoring &Guided Procedures
E2E PerformanceExpert Analysis
SAP HANA Administration:
Change ControlManagement
SAP HANA Security
http://service.sap.com/dbp4hana
SAP S l ti M 7 1 P id Di t V l t th
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© 2013 SAP AG. All rights reserved. 56Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Reduced Training Costs
Independence from gurus
Improved audit ratings
Radically reduced system downtime
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Axim Infotech Pvt Ltd:
Internal Customer Satisfaction Above 95%
"We are Leveraging SAP Solution Manager 7.1 for Solution Monitoring
and Knowledge Management as Part of our SAP ERP Implementation.
We Have Multiple Services-based Models and Users Spread Across
Many Regions and Offices. SAP Solution Manager is Being Established
as a Central Repository for our Business Process Documents, Enabling
us to Reduce our Change Management and Internal Training Efforts by
up to 25%. This is Also Helping us Maintain an Internal Customer
Satisfaction for SAP Operations and Support Above 95%.",
RAM T
Managing Director
AXIM INFOTECH Pvt Ltd , India
SAP Customer Quote Program Powered by SAP Active Global Support
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SAP´s Control Center Approach
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© 2013 SAP AG. All rights reserved. 59Ramp-Up Knowledge Transfer Customer
InnovationControl
Center (ICC)
No unnecessary
modifications
End-to-end integration,including custom
components
SAP’s Control Center Approach
Integration Validation OperationsControl
Center (OCC)
2 FTE
per shift
2FTE per shift run the
solution
4 hour issue resolution
SLA messages with prio
very high
SAP AGS continuously progressed from purely reactive support, to
proactive support, to accelerating innovation.
Customer
SAP
SAP Solution Manager
Functional Centerof Expertise Development
Innovation Control Center Within Premium Support
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© 2013 SAP AG. All rights reserved. 60Ramp-Up Knowledge Transfer Customer
Innovation Control Center Within Premium Support
Engagements
The ICC takes care of implementations and continuous improvements
What is it?
The Innovation Control Center (ICC)
Is a collaboration methodology between customers,
partners and SAP
Is a physical room at customer site
Is a recommended add-on to SAP MaxAttention andother Premium Engagements
Is connected to SAP via the Mission Control Center
Is the stepping stone to the Operations Control Center
via Integration Methodology
Is based on SAP Solution Manager
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© 2013 SAP AG. All rights reserved. 61Ramp-Up Knowledge Transfer Customer
Innovation Control Center – Deliverables
Technical Quality Manager
• Provides full-time support
• Manages functional gap process and quality gates
• Manages issues
Provides the results of the Zero
Modification Service, which
Evaluates each SAP
functional request that
requires development Is the foundation for
functional blueprint sign-off
Provides the status of Integration
Validation, which
Takes care of customer-specificintegrations
Ensures the solution is ready to
go live
Manages the handover to the
Operations Control Center.
Shows the result of the Custom
Code Clearing, during which
your custom code is analyzed,
optimized, and if possible,
removed.
Displays the status of
collaboration on critical topicssuch as top issues and
customer messages at SAP.
Blueprint Analyzer
Integration ValidatorIssue Dashboard
Custom Code Analyzer
SAP Solution Manager 7 1 Provides Direct Value to the
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© 2013 SAP AG. All rights reserved. 62Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Minimized effort
Faster innovation
Lowest maintenance and
upgrade costs ever
Best software/service ratio ever
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China Minmetals:
Efficiency of Transactions Improved by 30%
"We Launched the Upgrade Project of SAP ERP and Financial Functions
Optimization. SAP MaxAttention Played a Very Important Role for
Improving the Project Quality and Ensuring a Smooth Transition to the
Operation Phase. Throughout the Project, the SAP Innovation Control
Center Ensured SAP Best Practices to be Adopted, Helped us Avoid
Custom Development and Retain to Standard. As a Result, we Improved
the Efficiency of Some Long-running Business Transactions by 30% in Average, and Reduced the Costs for our Post Go-live Operation and
Maintenance, Avoiding Potential Risks for Future Upgrades."
Yan Xiaoqing
Deputy GM of IT
China Minmetals, China
SAP Customer Quote Program Powered by SAP Active Global Support
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© 2013 SAP AG. All rights reserved. 64Ramp-Up Knowledge Transfer Customer
Operations Control Center
The Operations Control Center runs the solution once it is
implemented
Operations
Control
Center (OCC)
Innovation Control
Center (ICC)Integration
Validation
Mission Control Center (MCC)
DevelopmentFunctional Center of
Expertise
What is it?
The Operations Control Center (OCC)
Enables automated alert-based
management of SAP solutions
Uses dashboards for efficient
operations of SAP solutions
Is key to running SAP with 2 FTEs
per shift
Is a collaboration methodology
between customers, partners and
SAP
Is a physical room at customer site
Is connected to SAP via the Mission
Control Center
Is based on SAP Solution Manager
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© 2013 SAP AG. All rights reserved. 65Ramp-Up Knowledge Transfer Customer
Operations Control Center – Deliverables
Detect problems in the core
business processes before
the business is impacted.
Display serious exceptions
immediately in the
Exception Management
Cockpit.
Get transparency of the
response times that
business users are
experiencing.
Ensure a high level ofstability through central
monitoring of all important
IT landscape components.
Status of Core BusinessProcesses
Status of TechnicalComponents
End user experience
monitoring
Alert Inbox
The Operations Control Center provides an easy-to-use, central
tool set, and guides you through standardized administration
processes.
Use a central point ofcontrol for your entire
solution.
Keep monitoring efforts to
a minimum by using
automated and alert-based
monitoring, 24x7, without
manual effort.
Automatically react to
alerts via guided
procedures.
SAP Solution Manager 7 1 Provides Direct Value to the
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© 2013 SAP AG. All rights reserved. 66Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
Minimized business impact
Lowest maintenance
costs ever
Operation with only 2 FTEs per shift for
the entire solution
Automated reaction to alerts
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SAP Solution Manager 7.1 as a Managed Service
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© 2013 SAP AG. All rights reserved. 68Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 as a Managed Service
Target group: Small and medium-sized customers
with SAP Enterprise Support
Benefit from the use without running an own SAP
Solution Manager
Scope tailored to specific needs of customer group
Delivered with partner full-service and customer self-service offerings
Technical expertise for SAP Solution Manager left at
provider side
SAP Solution Manager operated by certified
consultantsfrom a Run SAP Partner
ES Customer 1
ES Customer 2
ES Customer N
Partner Hosted Deployment
Managed Services
SAP Solution Manager 7 1 Provides Direct Value to the
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© 2013 SAP AG. All rights reserved. 69Ramp-Up Knowledge Transfer Customer
SAP Solution Manager 7.1 Provides Direct Value to the
Business
No upfront investments
Access to high-quality, reliable
support
Minimized business impact
Reduced time to market
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Knowledge Resources
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© 2013 SAP AG. All rights reserved. 71Ramp-Up Knowledge Transfer Customer
Test Drive SAP Solution Manager 7.1 Live
You’ve heard a lot about SAP Solution Manager 7.1, you can now experience it hands on, live,
and without the need to install anything.
The SAP Solution Manager 7.1 Live Demo (http://www.sapsupport.info/support-
innovations/sapsolutionmanager/demo/) is a guided-tour system to show how easy it is to use
SAP Solution Manager 7.1, by providing bite-sized task-oriented training that takes you through
various processes step by step. The demos cover the areas:
• Solution Documentation
• Incident Management
• Change Management
• System Monitoring
• Business Process Monitoring
SAP S l i M R d M S i
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© 2013 SAP AG. All rights reserved. 72Ramp-Up Knowledge Transfer Customer
SAP Solution Manager Road Map Service
YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT
SAP SolutionManager Road Map
Onsite Service
SAP MaxAttention
support
SAP Safeguarding
services
SAP Solution
Manager Road Map
Remote Service
SAP Enterprise Support
Configuration
SAP Solution Manager Processes
SAP Solution Manager
Blueprint
SAP Solution
Manager Setup
SAP expert explains
step-by-step
configuration using
training materials.
Execution, 2 –3 hours on the
same day
Participants have direct
access to an SAP
expert who directly
supports them,
remotely, if necessary,
during the execution.
Empowering, Web session, 1 –2
hours each morning
Participants execute
demonstrated steps in
their own project, on
their own SAP
Solution Manager
software.
Expertise on demand, duringexecution
Expert Guided
Implementation
IMG
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© 2013 SAP AG. All rights reserved. 73
Siemens AG Healthcare Sector :
Project costs reduced by 40%
“The proposed and received application lifecycle management roadmap
service via SAP MaxAttention has made us aware of nearly all
possibilities leveraging SAP Solution Manager 7.1. As one example, the
given report and it’s roadmap allows us to start quickly with our solution
documentation project. Thus, the usual project cost could be cut off by
40% in comparison to similar ones. Those kinds of support deliverables
make the whole SAP engagement sustainable, as it lowers our total cost
of operations. Thanks to SAP MaxAttention, we not only save costs, butalso our projects run smoothly.”
Detlev Albrecht
Basis Lead
Siemens AG, Germany
Deployment Best Practice for SAP HANA
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© 2013 SAP AG. All rights reserved. 74Ramp-Up Knowledge Transfer Customer
Deployment Best Practice for SAP HANASAP Enterprise Support Academy
Leverage Deployment Best
Practices for SAP HANA:
Browse content to get started
with initial knowledge transfer
Get guidance to knowledge
assets and guided procedures
providing in-depth content
Context-specific learning on the
job in SAP Solution Manager
Smooth implementation and
efficient operation of your SAP
HANA-based IT solution
Shorter time to value
Less effort for repetitive tasks
in day-to-day operations
Reduced effort for knowledge
transfer
Plan, implement your transition to
SAP’s most recent in-memory
technology and run SAP
applications powered by SAP HANA
Establish a solid foundation for
your implementation project
Empower your IT operations
department
Challenge Solution Result
Deployment Best Practice for
SAP HANA offer a newknowledge transfer model
providing a comprehensive suite
of best practices on
implementing and operating SAP
HANA and applications powered
by SAP HANA
Fundamentals Architecture
Transition Operations
SAP Enterprise Support Academy
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© 2013 SAP AG. All rights reserved. 75Ramp-Up Knowledge Transfer Customer
SAP Enterprise Support AcademyHow to Get Ready for Successful End-to-End Solution Operations
Accelerated Innovation
Enablement
QuickIQs
Guided Self Services
Best Practices
Technical set-up Process Strategy Process Implementation & Operation
The SAP Enterprise Support Academy provides specially tailoredexpert content which helps you get the most out of your SAP
Solution Manager installation
service.sap.com/esacademy
Expert-Guided Implementation
Meet the Expert sessions
Expert Guided Implementation for SAP Solution Manager
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© 2013 SAP AG. All rights reserved. 76Ramp-Up Knowledge Transfer Customer
pe t Gu ded p e e tat o o S So ut o a age
7.1
Expert Guided Implementation for SAP Solution Manager
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© 2013 SAP AG. All rights reserved. 77Ramp-Up Knowledge Transfer Customer
p p g
7.1
Book Expert Guided Implementations
directly in SAP Service Marketplace.
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ACH Food Co:
USD 10,000 Saved in Training Costs
“Collaborating With the SAP Enterprise Support Advisory, we had Developed a
Proactive Service Engagement Plan for the Calendar Year. We Prioritized our two
key Application Lifecycle Management Focus Areas and Built a Bundled Services
Roadmap to Help us Achieve our Goals of Implementing Business Process
Operations and Data Volume Management. One Significant Roadmap Element was
the SAP Enterprise Support Academy's Expert Guided-implementation Session. By
Building a Quarterly Roadmap and Utilizing These Sessions, we Saved Upwards of
USD 10,000 in Potential Training and Outside Costs."
Dave Pekol
Senior Manager IT, System Services
ACH Food Co, United States
SAP Customer Quote Program
Powered by SAP Active Global Support
Further Information
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© 2013 SAP AG. All rights reserved. 79Ramp-Up Knowledge Transfer Customer
Further Information
SAP Public WebService Marketplace (SMP): service.sap.com/solutionmanager
SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm
Expert Guided Implementations
service.sap.com/solutionmanager => Services
=> Expert Guided Implementation
Books
SAP Solution Manager 7.1
http://www.sap-press.de
Usage Rights Easy to Understand: Differences Between SAP Standard
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© 2013 SAP AG. All rights reserved. 80Ramp-Up Knowledge Transfer Customer
g g y
Support and SAP Enterprise Support* (Http://Service.Sap.Com/Usage-rights)
Functional
BaselineStandard
Support
only
Functionality
ReleasesSAP Solution
Manager
7.0 EhP 1
Dimension1: What can be used inSAP Solution Manager?
SAP
Enterprise
Support
SAP Standard Support
SAP Solution
Manager 7.1
Dimension 2: Which components am I allowedto manage with SAP Solution Manager?
*SAP Enterprise Support means in this context also PSLE and SAP MaxAttention
SAP Standard Support =SAP Components only
SAP Enterprise Support =
SAP Components
+ Non-SAP Business Applications+ Management Applications
+ Middleware
+ DB
+ HW incl. PCs and Printers
© 2013 SAP AG All rights reserved
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© 2013 SAP AG. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.
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warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group
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