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Value-add Legal Servicesfor Retail BankingBuilding customer loyalty and lifetime value
Why offer value-add services? What’s included in the service?
Delivery and commercial models
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Contents
The benefit for banks10
Why legal services?05
About ShakeUp12
www.shakeup.online+603 7650 9998
3Value-add Legal Services
Why offer value-add services?According to the EY Global Banking Outlook 2017
Banks must refocus on customers, innovate and strengthen their competitiveness – to regain profitable growth amidst uncertainties
Consumers have heightened expectations and will get products from non-traditional providers
Banks need to better understand customer expectations and provide truly differentiated product propositions
www.shakeup.online+603 7650 9998
4Value-add Legal Services
Why offer value-add services?Offering bank customers value-add services can:
Create proposition differentiation
Enable product personalization
Facilitate customer engagement
Build trust and customer loyalty
Increase retention rates and lifetime value
www.shakeup.online+603 7650 9998
5Value-add Legal Services
Why legal services?Banks exist to help people manage their money, plan ahead and protect their financial interests
Most of their customers will need legal assistance at some point during their lifetime
And there are many key moments during a bank customer’s life when their financial and legal needs converge
At the same time, many people find traditional law firms inaccessible and expensive
Furthermore, unlike traditional legal service providers, banks have an ongoing relationship with their customers, so are in a position to anticipate and help solve their legal needs
www.shakeup.online+603 7650 9998
6Value-add Legal Services
When and why do people need legal services?Financial and legal needs are often linked at key moments in a bank customer’s life
Going to university
Living together
Buying a car
Buying a house
Renting a flat
Shopping
Getting married
Neighbor disputes
Divorce
Retirement
Holidays & travel
Having children
Home improvements
Redundancy
Current account
Credit Card
Insurance
Loan
Mortgage
Savings
Claim a refund
Cohabitation agreement
Dispute a parking fine
Contract with a builder
Agreement to share a house
Make a will
Update a will
Create a tenancy agreement
Divorce petition
Create a power of attorney
Examples of life events and activities
Examples for financial needs and services
Examples for legalneeds and services
www.shakeup.online+603 7650 9998
7Value-add Legal Services
What’s included in our service?Delivered online via any devices, our services include:
Legal health-checks and comprehensive jargon-free guides to the law
Easy-to-customize self-service legal documents, contracts and letter templates covering the main areas of consumer laws that are compliant with local jurisdictions
Legal specialists on hand to check and amend documents created on the system
Legal helpline staffed by qualified legal specialist for pre-legal advice
Choose the areas of law and service levels that best suit your customer demographic and segments
www.shakeup.online+603 7650 9998
8Value-add Legal Services
Features and benefits for bank customersUnlike a traditional legal service provider we offer:
Convenient online access from any device and at any time
Intuitive, user-friendly guidance throughout
Legal specialists available on the phone
The knowledge and tools customers need to deal with their legal matters and protect their rights
A way to save RM1,000s on legal fees
Plus, we’re part of the ZICO Group, a publicly-listed ASEAN multidisciplinary services firm that works with ZICO Law to provide legal specialist advice as an integral part of our services
www.shakeup.online+603 7650 9998
9Value-add Legal Services
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What users of the services say
It took me about 20 minutes to complete my
will - something I’d put off for years because I didn’t think I could find the time.
Excellent service, simple to use, quick to complete
and worth every cent.
Good alternative to otherwise costly service.
Clear, professional service easy to use
and customize.
A great service that made me continue doing business with my bank.
Easy to use and gave me peace of mind knowing I could construct an official
looking letter myself.
A very quick and easy to use service and all done from the comfort of my
own home.
Provides good, concise information, with no legal jargon. And the site is a
dream to use.
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www.shakeup.online+603 7650 9998
10Value-add Legal Services
Benefits for the bank
Personalize products to create differentiation and build customer loyalty and lifetime value
Differentiation – helps to enhance and tailor your product offerings
Relevance – financial and legal needs are often closely linked at key points in a person’s life
Engagement – provides a reason to keep in touch with your customers and learn more about their needs
Loyalty – offers customers a genuinely useful service which they can use throughout their life
www.shakeup.online+603 7650 9998
11Value-add Legal Services
Delivery and commercial models
We’ll work with you to find the best model for the needs of your business and customers
Options include:
Call us on +603 7650 9998 to arrange an informal discussion to explore the opportunities for your bank
Access to single documents, such as Wills or powers of attorney, or a specific area of law such as landlord services or consumer complaints
Stand-alone pay-as-you-go or subscription legal service
A white-labelled or co-branded legal service
About
www.shakeup.online+603 7650 9998
12Value-add Legal Services
ShakeUp is an online professional services companyWe seamlessly integrate digital technology with physical “brick and mortar” professional services to deliver values
We make law easy for small-medium businesses – affordable, easy-to-use, quality, efficient and compliant legal document services are accessible online. We also pioneer the offering of white-labelled online legal document services to customers of insurers and banks in the region
We also help corporate clients drive efficiencies and cost effectiveness – through “end-to-end” solutions that integrate intelligent legal document automation technology with process optimization for legal document authoring, review, generation and management
The technology that underpins ShakeUp’s service is powered by Epoq of U.K., one of the world’s largest providers of online and assisted legal services
Contact UsCall : +603 7650 9998Email : [email protected] : www.shakeup.online
