VACCR Data Compilation Virginia Association for Community Conflict Resolution Data Compilation Report for the Community Solutions Program May 2002 – April

VACCR Data Compilation

Virginia Association for Community Conflict Resolution

Data Compilation Report for the

Community Solutions Program

May 2002 – April 2004


Contact initiated by:

Number of Interventions throughout Data HistoryThe interventions reported varied in the number of stages they proceeded through. Some disputes involved a telephone call and issue identification, and then the process ended. Other interventions were involved in all stages of the process including initial contact, identification of stakeholders and goals, process used to intervene in dispute, and identification of whether the goals of the process were met.

Sample Intervention:Water management in the Shenandoah Valley –

Contact Initiated by:Party

(Examples from this dispute provided on each slide throughout presentation for each topic)

The distribution of intervention progress follows: 197 – Total contacts 168 – Disputes identified 137 – Goals of processes identified and used 137 – Interventions were recorded for

Staff and Volunteer time spent

102

134

0 20 40 60 80 100 120 140 160

NUMBER OFCONTACTS

INITIATED BYCENTER

NUMBER OFCONTACTS

INITIATED BYPARTY


Promotional Materials

13%

Phone Book1%

Other15%

CMC Presentation5%

IEN3%

Other CMC0%

Past Consensus Building Work

11%

Past/Present CMC Client26%

Word of Mouth26%

CMC Presentation

IEN

Other CMC

Past Consensus BuildingWorkPast/Present CMC Client

Word of Mouth

Promotional Materials

Phone Book

Other

Referral Source

146– Total responses

Examples of Other category:• Self – Initiated• Court Referrals• Volunteer Mediators

Referral Source in Sample Issue:

Word of Mouth


Total disputes -- 168

Education/Schools/Youth

10%

Neighborhood and Housing

18%

Environmental 6%

Land Use16%

Community Dispute

11%

Inter-agency9%

Revitalization/Renewal

7%

Multicultural/Racial12%

Workplace8%

Workplace

Land Use

Community Dispute


Inter-agency

Environmental

Revitalization/Renewal

Education/Schools/Youth

Multicultural/Racial

Type of Dispute

Type of Dispute in Sample Issue:Water management in the Shenandoah Valley – Environmental Dispute


Total processes used are cumulative –

multiple processes may be used for each intervention

Other11%

Strategic Planning

13%

Issue Scoping

12%

Group Facilitation

12%

Public Forum3%

Mediation3%

Consensus Building

9%

Dialogue14%

Training13%

Public Meeting10%

Consensus Building

Dialogue

Group Facilitation

Issue Scoping

Mediation

Public Forum

Public Meeting

Training

Strategic Planning

Other

Type of Process Used

….. 35….. 57.…. 44.…. 45

.…. 10.…. 11….. 39….. 51….. 48….. 40

TOTAL = 380

Number

of cases

Type of Process UsedIn Sample Issue:Consensus Building, Group Facilitation, Dialogue,Issue Scoping, and Other


Stakeholders

StakeholdersIn Sample Issue:Environmental Non-Profit, Local Business, Civic Non-Profit, Consumer Groups, Individuals, Industry, Federal Government, State Government, Local Government, and Other

-- Number of people

Stakeholders

Local Gov't

State Gov't

Federal Gov't

Industry

Consumer Groups

Civic Non-Profit

Local Business

Other

Individuals

Environmental Non-Profit

0 20 40 60 80 100 120 140 160 180 200


Goals of Process

Goals of Process in Sample Issue: Identify Stakeholders, Identify Options, Identify Issues, Understand Perspectives and Build Relationships, Obtain Public Support, and Development of Recommendations


38%

55%

7%

Yes, all goals weremet

No, none of thegoals were met

Partially, somegoals were met

Goals of Process Met

Were Goals of Process Met? 137 – Total responses

76 – Goals met 52 – Goals partially met 9 – Goals not met

Goals of Process in the Sample Issue:Yes, Goals of Process were metIn water management intervention

Goals of Process (list of all categories): • Identify Stakeholders• Identify Options • Identify Issues • Understand Perspectives and Build Relationships• Public Hearing of All Viewpoints• Public Education• Obtain Public Support• Development of Recommendations • Development of Agreement• Other

Partially Yes

N o


Did the process result in a resolution of the issues?

134 – Total responses

Chart without

“Not Applicable” Category

No4%

Temporary4%

Partial39%

Complete19%Not Applicable

46%

Complete

Partial

Temporary

No

N/A

134 Total responses

Partial59%

Temporary6%

No7%

Complete28%

Complete

Partial

Temporary

No


Center Hours and Costs

DID THE FEE COVER STAFF HOURS/COSTS?

Yes – 27% of the time (41) No – 73% of the time (95)

DID THE FEE MORE THAN COVER STAFF HOURS/COSTS?

Yes – 9% of the time (14) No – 91% of the time (125)

ESTIMATED TOTAL VOLUNTEER HOURS

– 2022.91

ESTIMATED TOTAL STAFF HOURS

-- 1136.49


Sampling of InterventionsWorkplace Land Use Community Dispute


Inter-agency

City council retreatExtension and expansion of an existing road through senior center community

Constructively addressing HIV in the Valley area

Changing the culture and image of senior living center for residents

Neighbor shoots police officer neighbor's dog, city of Portsmouth and police involved

Soldier wants Army to pay as promised

County Police Dept. -- worked with 10 landowners regarding disturbance on land and effect on surrounding landowners

Community Conference at Empowerment 2010 dealing with problem solving for personal and neighborhood issues

Community issues with Goodwill Industries

Squabble of a former Governors paper the the State library

Departmental dispute in state agency

Intervention attempted re: chesapeake select soccer club, tidewater institute for sports, and city gov't re: building new soccer facilities in Chesapeake

Community Collaborative trainingImmigrant day labor pick-up location issues

Human service interagency employees serving terminally ill and families often find themselves in dispute with families/medical staff


Sample Interventions

Environmental Revitalization/ Renewal Education/Schools/Youth Multicultural/Racial

Watershed management in the Shenandoah Valley

Architectural Review Board denies church's request to replace wooden steeple with cheaper, more durable fiberglass

Outreach to local business for education and training

The House of Abraham, Jewish, Christian and Muslim religious leaders, series of meetings to assess the feasibility of raising capital to build an interdenominational house of worship.

Biosolids Use downtown beautification Middle School GangParticipate in Norfolk-Race Relations Study Circle (build relationships)

Building collaborative problem solving model to address cleanups in and around southern branch of Elizabeth River to strengthen

Jefferson school building uses by the community

College departmental dispute Police / community relations


Goals of Process Not Met – an example

Dispute: City Funding for a Non-Profit Organization

• Contact initiated by the Center

• The party, a representative of a government agency, was referred to the Center through promotional materials

• This was a workplace dispute that had Consumer Group and Individual stakeholders

• Four people were participating in the process

• A Dialogue process was used

• The intervention lasted for one month (seven months after the initial contact)

• Two staff hours and two volunteer hours were spent on the dispute

• The goal of the process was to Identify Stakeholders

• The goals of the process were not met, and the intervention did not result in a resolution of the issues

• The Center completed the work pro bono – staff time was not covered by the fee

• The impact of the process was a referral


Documents

VACCR Data Compilation Virginia Association for Community Conflict Resolution Data Compilation Report for the Community Solutions Program May 2002 – April