1.DESIGNING A USABLE WEBSITE Concepts in User-Centered Design

2. HELLO! Carolyn Ellis Digital User Experience Librarian Technology Project Manager Librarian The University of Texas at San Antonio Libraries 3. WHAT IS USER-CENTERED DESIGN (UCD)? Approach to design Process is grounded in information about your users Focused on users through all stages in the process: planning, discovery, design and validation 4. HOW USER-CENTERED DESIGN EVOLVED The Palm Beach Post, March 8, 1936 5. THE HAZARDS OF THE HUMANThe New York Times, May 25, 1952 Human Factors Design Ergonomics 6. THREE MILE ISLAND The T.M.I. accident was, according to a 1979 Presidents Commission report, initiated by mechanical malfunctions in the plant and made much worse by a combination of human errors.http://www.nytimes.com/2007/09/16/magazine/16wwln-freakonomicst.html?ex=1348632000&en=7444b218f80b1d1b&ei=5124&partner=permalink&exprod=permalink http://freakonomics.com/2007/09/15/freakonomics-in-the-times-magazine-the-jane-fonda-effect/ 7. FROM THREE MILE ISLAND TO MAC Designing for Usability: Key Principles and What Designers Think J. Gould and Clayton Lewis, IBM, 1985 Early focus on users and tasks Empirical measurement Iterative designTest Drive a Macintosh, 1985 http://www.youtube.com/watch?v= t5YV4FLVBKI 8. WHEN CAN YOU USE USER-CENTERED DESIGN? Website design Service design Product designHow Usable is your Teapot? 9. DISCOVERY (USER RESEARCH)Who are are users? What are their activities? 10. DESIGN Test early and often!Possible methodologies Paper prototypes Think aloud First click 11. VALIDATION Usability testing Ensure the website meets user requirements It never ends create a plan for ongoing testing 12. MANY METHODS- WHICH IS BEST? Determine the best method for each phase of the process Not all methods need to be used Considerations: Resources, time, objectives 13. REDESIGN OR INCREMENTAL CHANGE? 14. USER-CENTERED DESIGN AND UX Peter Morevilles Honeycomb of UX Other areas of UX: http://semanticstudios.com/publications/semantics/000029.phpAccessibility and 508 Mobile accessibility Design and credibility Emotion and pleasure Value is more than just usability