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UX community unprepared to envision what AI might be
John ZimmermanProfessor, HCI Institute, Carnegie Mellon
Design 3.0 | IASDR 2017 1 November 2017
John ZIMMERMAN UX unprepared for AI 2
UX value increasingly delivered via AI
John ZIMMERMAN UX unprepared for AI 3
UX value increasingly delivered via AI
John ZIMMERMAN UX unprepared for AI 4
UX value increasingly delivered via AI
John ZIMMERMAN UX unprepared for AI 5
UX value increasingly delivered via AI
Lack of UX InnovationEvidence of Absence
John ZIMMERMAN UX unprepared for AI 7
Innovation leads with a technical advance
John ZIMMERMAN UX unprepared for AI 8
… and follows with design innovation;new forms that extend the tech
John ZIMMERMAN UX unprepared for AI 9
Case of Adaptive UIs | Evidence of Absence
John ZIMMERMAN UX unprepared for AI 10
Example: Many mobile interfaces use tabs … almost none learn to land user on tab they want
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Current state of UX is UNPREPAREDUX programs DO NOT teach about ML
UX practice books don’t mention ML
UX tools (e.g., sketch.app, InVision, Oragami, Adobe XD) have no support for adaptive UI
Entry-level tools have NO built-in ML/Adaptive UI (e.g., wordpress, wix, javascript toolkits, hosting services)
John ZIMMERMAN UX unprepared for AI 12
Missed opportunities in UCD
Explore Discover Generate Refine
fail to see opportunity
John ZIMMERMAN UX unprepared for AI 13
Missed opportunities in UCD
Explore Discover Generate Refine
fail to see opportunity don’t think of it
or think of ML as magic
John ZIMMERMAN UX unprepared for AI 14
Missed opportunities in UCD
Explore Discover Generate Refine
fail to see opportunity
cannot prototype
cannot predict action
lack boundary objects
don’t think of it
or think of ML as magic
John ZIMMERMAN UX unprepared for AI 15
Trends: HCI research with MLHCI research with UX and ML
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UX community unprepared to envision what AI might be
John ZimmermanProfessor, HCI Institute, Carnegie Mellon
Design 3.0 | IASDR 2017 1 November 2017