UTILITY NOTIFICATION CENTER OF COLORADO€¦ · Utility Notification Center of Colorado as of December 31, 2003 and 2002, and the results of its activities and its cash flows for

UTILITY NOTIFICATION CENTEROF COLORADOUTILITY NOTIFICATION CENTEROF COLORADO

Annual Report for Fiscal Year 2003

Table of Contents

CHAIRMAN AND EXECUTIVE DIRECTOR’S LETTER . . . . . . . . . . . . . . . . . . . . . . . . . .1

FINANCIAL STATEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

BOARD OF DIRECTORS AND MEMBERSHIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

UNCC TEAM MEMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

CENTER MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

OPERATIONS SUPERVISOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

PUBLIC RELATIONS ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

MEMBER SERVICES ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

HUMAN RESOURCES ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

NETWORK ADMINISTRATOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

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A message from Chairman of the Board of Directors Dan Sherer and the Executive Director J.D. Maniscalco

Utility Notification Center of Colorado (UNCC) celebrated the start of its 17th year of excellence in the One-Callindustry in 2003. We have completed 16 years of dedicated service to making Colorado a safer and better placefor the community.

UNCC was founded in 1986 when Public Service Company of Colorado, Mountain Bell and Colorado InterstateGas established a One-Call system in Colorado. Over the years the organization has grown to where it now hasover 1000 members. During UNCC’s first year of operation 10,346 excavation notices were processed. Ournotification One-Call volume is closely related to many economic indicators including new home starts andinflation. 2003 in the first half of the year saw a big down turn in call volume only to rebound strongly, finishing uponly 5 percent below 2002. Managing resources to accommodate fluctuations in notifications via voice calls, faxesand the Internet continued to be at the forefront of our efforts to serve our members to the best of our ability andto keep our expenses under budget.

Today UNCC processes 10,000 requests to locate underground facilities in three or four days. Sometime in 2003we processed our seven millionth request. While many advances and changes have occurred since 1986, onething remains constant. UNCC has always had a vision to improve our operation and make the One-Call processbetter. Our team environment is the synergy that drives our ongoing energy to constantly improve.

UNCC entered into an agreement with the Common Ground Alliance for the purpose of building a nation widedatabase to serve as a repository for the collection of underground damage data reported via the Internet. Thenational database will be hosted and maintained at UNCC, which has been successfully collecting damage datafor the State of Colorado for over two years. We are extremely proud of the national success of the system and,most importantly, Rudy Gonzales and DJ Hagberg, the system developers.

Our Board of Directors provides the direction, policies and resources to UNCC and wishes to commend thededicated staff of professionals who implement them in an excellent fashion. As always, our efforts are focusedon our mission of providing reliable effective damage prevention services for our customers at the lowestreasonable cost.

Dan Sherer J.D. ManiscalcoChairman of the Board Executive Director

UTILITY NOTIFICATION CENTER OF COLORADO

FINANCIAL STATEMENTS

December 31, 2003

Adducci and Associates, P.C.Certified Public Accountants

UTILITY NOTIFICATION CENTER OF COLORADO

Financial Statements

December 31, 2003

Table of Contents

Independent Auditor’s Report 1

Statement of Financial Position 2

Statement of Activities 3

Statement of Cash Flows 4

Notes to the Financial Statements 5-9

SUPPLEMENTAL INFORMATION

Schedule of General and Administrative Expenses 10

Certified Public Accountants

Adducci and Associates, P.C.12601 West 32nd Avenue

Suite 100Wheat Ridge, Colorado 80033

(303) 233-8721 Fax: (303) 238-7820

Joseph AdducciChristine Adducci. Maher

Independent Auditor’s Report

Board of DirectorsUtility Notification Center of ColoradoLakewood, CO

We have audited the accompanying Statements of Financial Position of Utility Notification Center of Colorado (anonprofit corporation) as of December 31, 2003 and 2002, and the related Statements of Activities and Cash Flows forthe years then ended. These financial statements are the responsibility of the Organization’s management. Ourresponsibility is to express an opinion on these financial statements based on our audit.

We conducted our audit in accordance with generally accepted auditing standards. Those standards require that we planand perform the audit to obtain reasonable assurance about whether the financial statements are free of materialmisstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in thefinancial statements. An audit also includes assessing the accounting principles used and significant estimates made bymanagement, as well as evaluating the overall financial statement presentation. We believe that our audit provides areasonable basis for our opinion.

In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position ofUtility Notification Center of Colorado as of December 31, 2003 and 2002, and the results of its activities and its cashflows for the years then ended, in conformity with generally accepted accounting principles.

Our audit was conducted for the purpose of forming an opinion on the basic financial statements taken as a whole. TheSchedule of General and Administrative Expenses was presented for the purpose of additional information and is not arequired part of the basic financial statements. Such information has been subjected to the auditing procedures appliedin the audit of the basic financial statements and, in our opinion, is fairly stated in all material respects in relation to thebasic financial statements taken as a whole.

ADDUCCI AND ASSOCIATES, P.C.

April 19, 20041

UTILITY NOTIFICATION CENTER OF COLORADO(a 501(c)(4) organization)

STATEMENT OF FINANCIAL POSITIONFor the Year Ended December 31, 2003 & 2002

2003 2002ASSETS

Current AssetsCash and Cash Equivalents $ 555,288 $ 631,274 Investments 0 129,781 Accounts Receivable - Trade 284,306 317,157 Prepaid Expenses 113,531 85,975

Total Current Assets 953,125 1,164,187

Restricted Cash 4,835 0

Land 304,162 304,592

Property and Equipment 2,229,339 942,193 Less: Accumulated Depreciation 703,968 738,850

Total Property and Equipment - Net 1,525,371 203,343

Other AssetsComputer Software - Net 118,430 174,456 Deposits 5,863 5,863

Total Other Assets 124,293 180,319

TOTAL ASSETS $ 2,911,786 $ 1,852,441

LIABILITIES AND STOCKHOLDER'S EQUITYCurrent Liabilities

Accounts Payable $ 35,083 $ 46,663 Accrued Wages 117,323 98,726 Profit Sharing Contribution Payable 158,145 139,980 Medical Self Insurance Claims Payable 0 14,668 Property and Use Taxes Payable 10,610 13,235 Current Portion of Long-Term Debt 54,312 0

Total Current Liabilities 375,473 313,272

Current Liabilities from Restricted AssetsFunds Held in Agency 4,835 0

Commitments 0 0

Long-Term LiabilitiesWells Fargo Generator Loan 122,050 0Wells Fargo Construction Loan 674,298 0

796,348 0Less: Current Portion of Long-Term Debt 54,312 0

Total Long-Term Liabilities 742,036 0

Total Liabilities 1,122,344 313,272

Net Assets

Unrestricted 1,789,442 1,539,169

Temporarily Restricted 0 0

Permanently Restricted 0 0

Total Net Assets 1,789,442 1,539,169

TOTAL LIABILITIES AND NET ASSETS $ 2,911,786 $ 1,852,441

The accompanying Notes to Financial Statements are an integral part of these statements.2

UTILITY NOTIFICATION CENTER OF COLORADO(a 501(c)(4) organization)STATEMENT OF ACTIVTIES

For the Year Ended December 31, 2003 & 2002

2003 2002CHANGES IN UNRESTRICTED NET ASSETS:

OPERATING REVENUELocate Revenue $ 3,978,827 $ 3,687,500 Membership Dues 2,175 1,925 Promotion Revenue 37,276 37,658

Total Operating Revenue 4,018,278 3,727,083

COST OF OPERATIONSAmortization 55,468 58,297 Depreciation 61,294 101,421 Direct Labor 1,309,860 1,273,773 Education and Incentives 41,417 1,032 Employee Benefits 217,248 230,172 Information System Supplies 13,944 14,991 Maintenance Agreements 93,675 89,585 Maps and Publications 26,821 33,505 Operating Supplies and Expenses 1,983 4,362 Payroll Taxes 97,362 92,567 Profit Sharing Contribution 108,608 97,376 Telephone and Communication 363,473 395,992

Total Cost of Operations 2,391,153 2,393,073

NET OPERATING REVENUE 1,627,125 1,334,010

GENERAL AND ADMINISTRATIVE EXPENSES - SCHEDULE A 1,459,891 1,494,109

INCREASE (DECREASE) IN NET ASSETS FROM OPERATIONS 167,234 (160,099)

OTHER INCOME (EXPENSE)Grant Proceeds 0 10,418 CGA Software Revenue 73,080 15,730 Interest Income 2,062 12,447 Loss on Sale of Equipment 0 0 Miscellaneous Income 7,897 297

Total Other Income (Expense) 83,039 38,892

INCREASE (DECREASE) IN UNRESTRICTED NET ASSETS 250,273 (121,207)

UNRESTRICTED NET ASSETS, BEGINNING OF YEAR 1,539,169 1,660,376

UNRESTRICTED NET ASSETS, END OF YEAR $ 1,789,442 $ 1,539,169



STATEMENT OF CASH FLOWSFor the Year Ended December 31, 2003 & 2002

2003 2002CASH FLOWS FROM OPERATING ACTIVITIES

Cash Received from Customers $ 4,051,129 $ 3,763,325 Cash Paid to Suppliers and Employees (3,662,968) (3,597,106) Interest Received 2,062 12,447 Grant Proceeds 0 10,418 CGA Software Revenue Received 73,080 15,730 CGA Software Expensed (57,080) (15,730)

Net Cash Provided (Used) by Operating Activities 406,223 189,084

CASH FLOWS FROM INVESTING ACTIVITIESCapital Expenditures (1,408,768) (19,534)Rebate of Closing Costs on Land 430 0 Purchase of Land 0 (304,592)Net Investment in Certificates of Deposit 129,781 200,865

Net Cash Provided (Used) by Investing Activities (1,278,557) (123,261)

CASH FLOWS FROM FINANCING ACTIVITIESIssuance of Long-Term Debt 796,348 0

Net Cash Provided (Used) by Financing Activities 796,348 0

NET INCREASE (DECREASE) IN CASH (75,986) 65,823

CASH AND CASH EQUIVALENTS - BEGINNING OF YEAR 631,274 565,451

CASH AND CASH EQUIVALENTS - END OF YEAR $ 555,288 $ 631,274

INCREASE (DECREASE) IN UNRESTRICTED NET ASSETS $ 250,273 $ (121,207)

Adjustments to Reconcile Increase (Decrease) in UnrestrictedNet Assets to Cash Provided (Used) by Operating Activities:

Depreciation 74,783 122,069 Amoritization 67,983 69,250 Loss on Sale of Equipment 0 0 (Increase)/Decrease in Accounts Receivable 32,851 36,242 (Increase)/Decrease in Prepaid Expense (27,556) 7,952 (Increase)/Decrease in Accounts Payable (11,580) 18,452 (Increase)/Decrease in Accrued Wages 18,597 17,349 (Increase)/Decrease in Profit Sharing Contribution 18,165 16,752 (Increase)/Decrease in Medical Self-Insurance Claims (14,668) 14,668 (Increase)/Decrease in Personal Property and Use Taxes Payable (2,625) 7,557

Total Adjustments 155,950 310,291

CASH PROVIDED (USED) BY OPERATING ACTIVITIES $ 406,223 $ 189,084



NOTES TO FINANCIAL STATEMENTSDecember 31, 2003

NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Nature of Activities

Utility Notification Center of Colorado (UNCC) is a nonprofit organization incorporated in the State of Colorado on June 11, 1986. UNCC operates a statewide, one-call system which provides a central office for the general public and contractors toobtain the location of underground utilities and thereby protect the buried facilities maintained by UNCC's members.

Basis of Accounting

UNCC uses the accrual method of accounting whereby revenue is recognized when earned and expenses are recognized when theobligation is incurred.

Basis of Presentation

Financial statement presentation follows the recommendations of the Financial Accounting Standards Board in its Statement ofFinancial Accounting Standards (SFAS) No. 117, Financial Statements of Not-for-Profit Organizations. Under SFAS No. 117, UNCC isrequired to report information regarding its financial position and activities according to three classes of net assets: unrestricted netassets, temporarily restricted net assets, and permanently restricted net assets. Only those assets with donor imposed stipulations arerecorded as temporarily or permanently restricted net assets.

As of December 31, 2003, UNCC had no temporarily or permanently restricted net assets.

Use of Estimates

The preparation of financial statements in conformity with generally accepted accounting principles requires UNCC management tomake estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets andliabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period.Actual results could differ from those estimates.

Revenue Recognition

Revenue is recognized when invoiced to members. Members are public utility companies, city, county, and local government entities that provide utilities in a specific area, and some construction contractors located within the State of Colorado.There are four types of revenue:

Locate Revenue: Tier One members are invoiced $0.85 per ticket for calls that are received that affect their area.

Membership Dues: New members are charged a $25 membership fee.

Promotion Revenue: Sale of promotional items to members for their distribution. Most promotional items are given away at trade shows.

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NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)

Allowance for Doubtful Accounts

UNCC writes off an account as it becomes uncollectible. No allowance for doubtful accounts has been provided.

Cash and Cash Equivalents

For purposes of the statement of cash flows, the Organization considers all highly liquid investments with an initial maturity of threemonths or less to be cash equivalents.

Concentration of Cash

The Organization maintains cash deposits in Wells Fargo Bank insured by the Federal Deposit Insurance Corporation up to $100,000.The cash balance at December 31, 2003 in excess of the insured amounts, including outstanding checks, was $455,288.

Restriced Cash / Funds Held in Agency

The Organization held $4,835 at December 31, 2003 in an account under UNCC’s name for the benefit of the NationalTelecommunications Damage Prevention Council. The Organization maintains the cash account for the benefit of the Council but hasno other authority over the funds.

Income Taxes

The UNCC is a not-for-profit corporation that is tax-exempt under Internal Revenue Code Section 501(c)(4).

Land

In November 2002, the Company purchased land in Golden for $304,162 for the construction of an office building. Construction wascompleted in January 2004.

Property and Equipment

Property and equipment are carried at cost. The Organization follows the practice of capitalizing, at cost, all expenditures for propertyand equipment equal to or over $500. Depreciation is computed using the straight-line method over the estimated useful lives of theassets. At December 31, 2003, equipment consisted of the following:

2003Computer Equipment $ 273,946 Office Equipment 476,756 Office Furniture 163,305 Leasehold Improvements 87,131 Construction in Progress 1,228,201

2,229,339 Less: Accumulated Depreciation 703,968

$1,525,371

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NOTES TO FINANCIAL STATEMENTS

December 31, 2003

NOTE 1 - SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (continued)

Computer Software

Computer software is carried at cost. Amortization is computed using the straight-line method over a five-year life.

At December 31, 2003, unamortized computer software consisted of the following:

2003

Computer Software $ 280,731

Less: Accumulated Amortization 162,301

$ 118,430

Profit Sharing Plan

Effective January 1, 1992, UNCC adopted a profit sharing plan (a defined contribution pension plan) which is available to all employees

who have attained certain age and service requirements. An investment company provides investment consultation and

administration to eligible employees. Contributions to the plan by UNCC are limited to 15% of compensation and are subject to

discrimination requirements. For the year ended December 31, 2003, UNCC contributed 10% or $158,145 to the plan.

NOTE 2 - INVESTMENTS

As of December 31, 2003, the Organization had liquidated all cash investments to contribute to the construction of the office building.

NOTE 3 - CAPITALIZED INTEREST / DEBT ISSUE COSTS

During construction in 2003, the Organization capitalized $560 of interest as a cost of construction. Debt issue cost of $19,687 was also

capitalized.

NOTE 4 - CGA SOFTWARE REVENUE / EXPENSE

The Organization received $73,080 during 2003 under a damage reporting agreement through Common Ground Alliance to develop

and host a national damage reporting tool of which $57,080 was expended for this purpose.

NOTE 5 - BAD DEBTS

Management maintains a review and collection procedure utilizing the Jefferson County courts for collection of bad debts. Amounts

determined to be uncollectible and written-off as a bad debt were $16,382 in 2003 and $87,447 in 2002.

NOTE 6 - LINE OF CREDIT

The Organization has a line of credit with Wells Fargo Bank West for a maximum of the lesser of 75% of their Accounts Receivable

balance or $300,000 at a variable rate of interest of prime plus 2%. There were no amounts outstanding under this line of credit as of

December 31, 2003.

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NOTE 7 - LONG-TERM DEBTThe Organization entered into a construction loan agreement and promissory note in 2003 for the purpose ofobtaining proceeds for construction of a new office building at 16361 Table Mountain Parkway, Golden, CO:

Construction Loan Payable to Wells Fargo Bank West for construction of office building datedJune 10,2003; interest due and payable monthly during construction at Prime +1%; secured byall inventory, equipment and general intangibles of Organization as well as a Deed of Trust onreal property to be constructed, cross-collateralizaed with all other loans with Wells FargoBank, including a right of set-off in all the Organization’s current and future accounts withWells Fargo Bank. Outstanding balance on construction draws at December 31, 2003: $ 674,298

Loan payable to Wells Fargo Bank West for purchase and installation of generator datedDecember 23, 2003; payable in monthly installments of $1,851 commencing January 31, 2004through December 31, 2010; interest at 7.00%; secured by the generator as well as a Deed ofTrust on the real property to be constructed, cross-collateralized with all other loans with WellsFargo Bank, including a right of set-off in all the Organization’s current and future accountswith Wells Fargo Bank. 122,050

796,348Less: current portion (see NOTE 9) 54,312

$ 742,036Principle maturities of long-term debt are as follows:

Year ending December 31,2004 $ 14,1152005 15,1352006 16,2292007 17,4022008 18,660Thereafter 40,509

122,050Construction loan draws (see NOTE 9): 674,298

$ 796,348

NOTE 8 - OPERATING LEASES

UNCC leased office space at 12600 West Colfax under a five year operating lease dated June 10, 1998 that began on January 1, 1999,at a monthly payment of $6,440 for their initial space and $2,796 for additional space contracted under an addendum in 2002. Thelease expired on December 31, 2003.

Rent expense under these lease agreements was $123,061 and $114,335 for the years ended December 31, 2003 and December 31,2002, respectively.

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NOTE 8 - OPERATING LEASES (continued)

The Organization leases various equipment. In April 2003, the Organization entered into a lease for telephone and swith equipmentfor a term of 72 months, requiring monthly payments of $8,088.

Minumum future rental payments under the equipment leases having remaining terms in excess of one year as of December 31, 2003 for each year and in the aggregate are as follows:

Year ending December 31,2004 $ 97,0562005 97,0562006 97,0562007 97,0562008 97,056Thereafter 48,528

$ 533,808

NOTE 9 - SUBSEQUENT EVENTS

On March 19,2004, the Organization finalized their construction loan with Wells Fargo Bank West for the amount of $1,381,908 underterms stated under the Construction Loan Payable with an interest of 7.25%. The note will require monthly payments of $12,730,including interest, until maturity at March 5, 2019.

Principle maturities of this long-term debt are as follows:Year ending December 31,2004 $ 40,3982005 57,3862006 61,6872007 66,3112008 71,282Thereafter 1,084,844

$ 1,381,908

In January 2004, the Organization entered into various operating leases for furniture and computers expiring in 36 to 60 months.Minimum future rental payments under these equipment leases having remaining terms in excess of one year for each year are asfollows:

Year ending December 31,2004 $ 19,6812005 19,6812006 19,6812007 9,1732008 9,173

$ 77,389

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SCHEDULE OF GENERAL AND ADMINISTRATIVE EXPENSESFor the Year Ended December 31, 2003 & 2002

2003 2002

General And Administrative ExpensesAdvertising $ 204,048 $ 208,190 Advertising - Promotion 48,136 68,127 Amortization 12,515 10,953 Auto Expense 7,200 7,200 Bad Debt Expense 16,382 87,447 CGA Software 57,080 15,730 Contributions 1,310 868 Depreciation 13,489 20,648 Dues and Publications 9,773 6,382 Education and Training 5,222 2,939 Insurance 29,606 23,582Employee Benefits 57,657 61,159 Legal and Professional Fees - Other 141,296 170,840 Legal and Professional Fees/Equipment - Grant 0 11,933 Miscellaneous Expenses 6,319 3,807 Office Expenses 21,346 16,268 Payroll Taxes 36,208 33,944 Postage and Shipping 12,444 14,099 Profit Sharing Contribution 49,537 42,604 Rent - Office, Equipment and Storage 123,061 114,335 Repairs and Maintenance 7,756 18,763 Salaries 494,299 457,279 Taxes 10,568 7,736 Telephone and Communication 18,320 17,321 Travel and Entertainment 76,319 71,955

Total General and Administrative Expenses $1,459,891 $1,494,109


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CABLE TELEVISIONBoard of DirectorFrank TrujilloAT&T Broadband1617 S. Acoma StreetDenver, CO 80223(303) [email protected]

Adelphia CommunicationsCol. SpringsCrested ButteTellurideTrinidad

Advanced Energy Industries, Inc.B&C CableB&C CablevisionBattlement Mesa CommunicationsBresnan Communications

AlamosaCanon CityCraigFort MorganGrand JunctionLeadville/SalidaMontrose/Delta

Bresnan Communications (con’t)Southern ColoradoSterling

Cable Plus, Inc.Charter Communications

CortezEastern ColoradoEstes ParkFort Carson

Classic CableComcast

AspenAvon/SilverthorneFort CollinsGarfield CountyGrand CountyGreeley

Comcast (con’t)Longmont/LovelandPuebloSteamboat Springs

Comcast Cable ServicesCommuniComm ServicesGalaxy CablevisionHermosa Cablevision, Inc.Ki-Rock Cable CommunicationsRocky Mountain CableRopir CablevisionRural Route VideoSpring Creek Cable, Inc.US Cable of Coastal Texas

UNCC Board of Directors for 2003Left: J.D. Maniscalco, Misty Hill, Dennis Morse, Dan Sherer,

Frank Trujillo, Bob Brandstetter, Darrel Vanhooser, Robert Bergstrom, Christine Miller, David Digiacomo

Not Shown: Jeff Farrells, Randy Meek, Jed Reed, Krista Shoe

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360 NetworkAboveNet Comm/MFNAdesta CommunicationsAllTel CommunicationsArapahoe Community CollegeAT&T CommunicationsBenesight Inc. AdministratorsBijou Telephone CoopBlanca Telephone CompanyBroadwing CommunicationsCentury Communications of ColoradoCentury Communications of EagleChampion Broadband Colorado, LLC.Children's HospitalCity of Aspen, Info SystemsCity of Boulder - FiberCity of Greenwood Village - FiberCogent Communications, Inc.Colorado School of MinesColumbine Telecom CompanyCommunity Digital, LLC.Copper Mountain Resort - TelecomCrested Butte Mtn Resort, Inc.Delta County TelephoneDigital Teleport, Inc.Dubois TelephoneEl Paso CountyEl Pomar FoundationEnt Federal Credit UnionFarmers Telephone Company

FastTrack CommunicationsFirst Presbyterian ChurchForte of ColoradoGreat Plains Communications, Inc.Haxtun Telephone Company, Inc.Heska CorporationICG Telecommunications, Inc.Level 3 CommunicationsLightcoreLockheed Martin AstronauticsLockheed Martin M&DSMCI CommunicationsMcLeodUSANC Telecom, Inc.North/South Aspen, LLC.Northwest Parkway ConstructorsNucla-Naturita Telephone Co.Nunn Telephone CompanyOnFiber CommunicationsPanhandle Telecommunications Sys, IncPC TelecomPeetz Cooperative Telephone Co.Pioneer CommunicationsPoudre Valley Hospital DistrictPresbyterian/St. Lukes Medical CenterPyne Companies of Colorado LLC (The)Qwest CommunicationsQwest Local NetworkRico Telephone CompanyRoggen Telephone Coop Co.

Rye Telephone Co.S&T Telephone Coop AssociationSage-Oxford Inc.San Isabel Telecom, Inc.Snowmass Lodging Co.Sprint Communications CompanyStoneham Coop Telehj phoneSunflower Telephone Co.SunWest CommunicationsSwedish Medical CenterTDS Telecom/StrasburgTelluride School DistrictTime Warner TelecomTouch AmericaTouch America - ColoradoUnion Telephone CompanyUniversity of Colorado-Facilities Mgmt.University of Denver - UTSUniversity of Northern ColoradoVail Resorts, Eagle CountyVail Resorts, Inc.; Keystone TelecommWarren AFB-90th Communications SqdWeld County Government-Phone Srv.West Star AviationWilTel Communications, LLC.XO Communitcations IncXspedius Managment CO., LLC.Yipes Enterprise Services, Inc.Young Life

ELECTRIC COOPERATIVEBoard of DirectorDan Sherer - ChairmanIntermountain Rural Electric Assn5496 N Hwy 85Sedalia, CO 80135(303) [email protected]

Empire Electric Assn, Inc.Gunnison County Electric Assc.Holy Cross EnergyIntermountain Rural Electric Assc.K.C. Electric AssociationLa Plata Electric AssociationMoon Lake Electric

Mountain Parks Electric, Inc.Mountain View Electric Assc.Platte River Power AuthoritySan Isabel Electric AssociationSan Luis Valley R.E.C.San Miguel Power AssociationSangre De Cristo Electric

Southeast Colorado Power Assc.Tri-State Generation and TransmissionUnited PowerWhite River Electric Assoc. Inc.Yampa Valley Elec Assoc

COMMUNICATIONSBoard of DirectorKrista Shoe - SecretaryLevel 3 CommunicationsCable Protection Bureau1025 Eldorado Blvd., 13CBroomfield, CO 80021(720) [email protected]

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ELECTRIC DISTRIBUTIONBoard of DirectorBrad VitaleXcel EnergyMDC Building9500 Interstate 76Henderson, CO 80640(303) [email protected]

Canon CityPuebloRocky Ford

Battlement Mesa Service AssociationCO Dept. of Transportation-Region 6Copper Mountain, Inc.Jackson Lake Property Owners Assn.

Leon J. KrainSheep Creek Landowners Assn.Silver Dollar Metro DistrictXcel Energy of Colorado

GAS DISTRIBUTIONBoard of DirectorJed Reed Atmos Energy1200 11th AvenueGreeley, CO 80631(970) [email protected]

Aquila GasAtmos EnergyColorado Natural Gas, Inc.Comfurt Gas, Inc.Eastern Colorado Utility CompanyFerrell Gas

Kinder MorganDelta DistrictFrederick DistrictFruita DistrictJulesburg DistrictLa Junta District

Kinder Morgan (con’t)Telluride DistrictYuma District

Southern Ute Indian Tribe (Utilities)

LIQUID PIPELINEBoard of DirectorDarrel C. Vanhooser - Treasurer7800 E. Orchard Rd. Suite 300Greenwood Village, CO 80111(303) [email protected]

American Soda, L.L.P.BP Production

DurangoLas Animas

BP Pipeline of North AmericaChevron Pipeline CompanyChevron Texaco

MeekerRangely

Conoco Pipeline CompanyCortez Pipeline

EnCana Oil & Gas RangelyExco Resources, Inc.Hallwood PetroleumJack L. CrumleyKaneb Pipeline Op. PartnershipLink EnergyMid America Pipeline CompanyMobil Exploration/ExxonMull Drilling Company, Inc.Noble Energy, Inc.Patina Oil & Gas Corp.

Patrick A. DohenyPhillips Pipeline CompanySinclair Pipeline CompanyStelbar Oil Corporation, Inc.Suncor Energy USA Pipeline Co.Sunflower Valley Pipeline AssnTudex Petroleums, Inc.Unocal ChemicalsValero Logistics Operations, L.P.Westport Oil & Gas Company, L.P.

17

GAS TRANSMISSIONBoard of DirectorJeff Farrells - Vice ChairmanEl Paso Corporation2060 Briargate Pkwy, Suite 200Colorado Springs, CO 80920(719) [email protected]

AKA EnergyAmerican Penn EnergyAnadarko Petroleum CorporationAntelope Energy Company, LLC.Beren CorporationBitter Creek Pipeline, LLC.Black Hills Exploration & ProductionBlue Chip Oil, Inc.Bonanza Creek Oil Co., LLC.Burlington ResourcesBurr Oil & Gas, Inc.Calpine Natural GasCanyon Gas Resources, Inc.CDM Pipeline Company, Inc.Chevron Texaco - La PlataCoastal Field ServicesColorado Gathering Corp.Colorado Interstate Gas Co.Conoco Phillips CompanyCPN Pipeline CompanyDuke Energy Field Services

Liberal DistrictWeld

El Paso Field ServicesLa Plata/MontezumaMoffat County

El Paso Natural Gas CompanyEl Paso Production CompanyElm Ridge Resources, Inc.EnCana Oil & Gas

GarfieldWeld

Enprop,Inc.Evergreen Operating CorporationExecutive Petroleum Services, LLC.Exxon-MobilFountain Valley Power, LLC.

High Plains Gathering System, Inc.Horseshoe Operating, Inc.J-W Operating CompanyK.B. Gathering CompanyK.P. Kauffman Company Inc.Kanco Gathering CompanyKerr-McGee Gathering, LLC.Kinder Morgan - Collbran DistKinder Morgan Gas TransmissionKLT Gas, Inc.Koch Exploration Company, LLC.Machii-Ross Petroleum CompanyMagpie Operating, Inc.Merit Energy Company

BacaWeld

Moffat Pipeline CompanyNavajo Nation Oil & Gas CompanyNexus Energy, LLC.Northwest Pipeline CorporationOMB Gas Gathering, LLC.Petroglyph Energy, Inc.Petroleum Development CorporationPetron Development CompanyPrima Oil & GasProwers Gas Gathering Co., LLC.Questar Exploration & Production Co.Questar Gas CompanyQuestar Gas ManagementQuestar Pipeline CompanyRaton Gas TransmissionRed Cedar Gathering CompanyRenegade Oil & Gas Company, LLC.Rex Monahan (Oil & Gas)Rocky Mountain Pipeline SystemRosewood Resources, Inc.Sagle & Schwab Energy Resources

Sawtooth Energy Partners, LLC.Shell PipelineSouthern Star Central Gas PipelineStarlight Resources, LLC.Sterling Energy CompanyTexas-New Mexico Pipe Line Co.Tom Brown, Inc.

Grand JunctionMoab

Trailblazer Pipeline CompanyTransColorado Gas Transmission Co.Transwestern Pipeline Co.Trinity Energy CorporationTri-State Power, LLC.Union Pacific ResourcesUnited States Exploration, Inc.Walsh Production, Inc.Western Gas Resources, Inc.Wexpro CompanyWilliams Energy GroupWilliams Production RMT

GarfieldLas Animas

Xcel Energy-Hi-Pressure GasBrightonCampionDel NorteGrand JunctionLeydenRoundupSilverthorne

Xeric Oil & GasXTO Energy, Inc.

DurangoWestin

YMCA of the Rockies-Schlessman Ctr

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MUNICIPALITYBoard of Director

No Board of Director at this time

Adams-Weld School District 27JAuraria Higher Education Ctr.Buell Mansion Owners Assoc.Center Municipal UtilitiesCherokee/CDOTCherry Creek North BIDCity of BlackhawkCity of BoulderCity of BrightonCity of BurlingtonCity of Canon CityCity of CentralCity of CortezCity of Cripple CreekCity of DaconoCity of DeltaCity of EnglewoodCity of Englewood -TrafficCity of FlorenceCity of Fort CollinsCity of Fort Collins -TrafficCity of Fort MorganCity of FountainCity of FruitaCity of Grand JunctionCity of GreeleyCity of Greenwood VillageCity of GunnisonCity of HolyokeCity of LafayetteCity of LaJuntaCity of Lakewood - StreetsCity of Lamar - UtilitiesCity of Lamar - Water & SewerCity of Las AnimasCity of LittletonCity of Longmont - ElectricCity of LouisvilleCity of Loveland - Water & PowerCity of Manitou SpringsCity of MontroseCity of NorthglennCity of OurayCity of RifleCity of SalidaCity of Steamboat SpringsCity of SterlingCity of ThorntonCity of Trinidad

City of VictorCity of WalsenburgCity of Westminster - FiberCity of Westminster Water & SewerCity of Wheat RidgeCity of Woodland ParkCity of WrayCity of YumaColorado RockiesColorado Springs AirportColorado Springs UtilitiesDenver Health & HospitalDenver Int'l AirportDenver Public SchoolsDurango Mountain ResortE-470 Public Highway AuthorityEldorado Artesian Springs, Inc.Larimer County Public WorksLB&B AssociatesPeregrine Masters Assn., Inc.State of Colorado, Colorado LotteryTown of AguilarTown of AlmaTown of BayfieldTown of BennettTown of BooneTown of Buena VistaTown of CarbondaleTown of Castle RockTown of Cheyenne WellsTown of Coal CreekTown of CollbranTown of Crested ButteTown of CrestoneTown of Deer TrailTown of DillonTown of DoloresTown of Dove CreekTown of EadsTown of EatonTown of ErieTown of Estes ParkTown of FairplayTown of FlaglerTown of FraserTown of FriscoTown of GranadaTown of GranbyTown of Haxtun

Town of HotchkissTown of HudsonTown of IgnacioTown of IliffTown of JohnstownTown of JulesburgTown of Lake CityTown of LimonTown of LochbuieTown of LyonsTown of MancosTown of MeadTown of MeekerTown of MerinoTown of MillikenTown of MonumentTown of Mount Crested ButteTown of NaturitaTown of NederlandTown of NorwoodTown of NuclaTown of NunnTown of OlatheTown of OtisTown of OvidTown of PalisadeTown of PaoniaTown of ParachuteTown of PierceTown of PlattevilleTown of Poncha SpringsTown of RamahTown of RangelyTown of Red CliffTown of RicoTown of SeveranceTown of SiltTown of SilverthorneTown of SilvertonTown of SimlaTown of WaldenTown of WalshTown of WellingtonTown of WileyTown of WindsorU.S. Army Rocky Mountain ArsenalUniversity of CO - Health Science Ctr

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WATER/SEWERBoard of DirectorDennis MorsePlatte Canyon Water & Sanitation8739 W. Coal Mine AveLittleton, CO 80123(303) [email protected]

Academy Water and Sanitation DistrictAnheuser - Busch, Inc.Animas Water CompanyArabian Acres Metropolitan DistrictArcadis / CDOTAvondale Water & Sanitation DistrictBailey Water & Sanitation DistrictBattlement Mesa Consolidated Metro.Bayfield Sanitation DistrictBerkeley Water & Sanitation DistrictBobcat Meadows Metro DistrictBosch Land Group, LLC.Bowmar Water & Sanitation DistrictBreckenridge Sanitation DistrictBrook Forest Water DistrictBuena Vista Sanitation DistrictBuffalo Creek Water DistrictCastle Pines North Metropolitan DistrictCentral CO Water Conservancy DistrictChateau DevelopmentChatfield South Water DistrictCherokee Metropolitan DistrictColorado Centre Metropolitan DistrictColumbine Lakes Maintenance Assoc.Copper Mtn Consolidated Metro. DistrictCortez Sanitation DistrictCrested Butte South Metropolitan Dist.Crestmoor Vista Joint VentureCrowley CountyDeep Rock Water CompanyDillon Valley DistrictDivide Water Providers, Inc.Dolores Water Conservancy DistrictDurango West Metro District #1Durango West Metro District #2East Florence Water AssociationEast Jefferson County SanitationEl Moro-Hohne Pipeline AssociationEl Rancho Florida Metropolitan DistrictEl Rancho Metropolitan DistrictEstes Park Sanitation DistrictEvergreen Metropolitan DistrictFairmount Cemetery CompanyFlorida River Estates HOA, Inc.Forest Lakes MetropolitanFountain Valley AuthorityFriendly Village Mobile Home ParkFrisco Sanitation DistrictGranby Sanitation DistrictGrand Valley Water User's AssociationGrant Water & Sanitation District

Gunnison County W & S DistrictHermosa Sanitation DistrictHighland Lakes Water DistrictHomestead Water CompanyIgnacio Sanitation DistrictInverness Water & Sanitation Assoc.JPI Interlocken, LLP.Kittredge Sanitation and Water DistrictKnollwood Water DistrictK-V Homeowners Association, Inc.Lake Durango Water CompanyLions Ridge Homeowners AssociationLoma Linda Sanitation DistrictLongs Peak Water DistrictLookout Mountain Water DistrictLouviers Mutual Service CompanyLower Arikaree Pipeline AssociationMajestic Canyon Ranch, LLC.May Valley WaterMeeker Sanitation DistrictMeridian Service Metropolitan DistrictMesa County Irrigation DistrictMesa Water & SanitationMontezuma County Water District #1Montezuma Valley Irrigation CompanyMontezuma Water CompanyMorgan County Quality Water DistrictMount Carbon Metropolitan DistrictMountain Mutual Water CompanyMountain Village Metropolitan DistrictMt. Crested Butte Water/San. DistrictMurphy Creek Golf Course - AuroraNavajo Western Water DistrictNorth Lincoln Water & Sanitation DistrictNorth Poudre IrrigationNorth Washington St. W/S DistrictNorth Weld County Water DistrictNorthern Colorado Water AssociationNorthern Colorado Water ConservancyNorthwest Lakewood Sanitation DistrictNucla Sanitation DistrictPagosa Springs Sanitation DistrictPark Center Water DistrictPark Creek Metropolitan DistrictParkville Water DistrictPenrose Water DistrictPerry Park Water & Sanitation DistrictPinery Water & Wastewater DistrictPinon Water & Sanitation DistrictPitkin Mesa Pipeline ComapnyPlatte Canyon Water & Sanitation Dist.

Pleasant View Water & Sanitation Dist.Project 7 Water AuthorityPueblo West Metropolitan DistrictPurgatory Metropolitan DistrictRainbow Park Water CompanyRoxborough Park Metropolitan DistrictSage Water Users AssociationSan Acacio Domestic Water AssociationSan Juan River Village Metro. DistrictSan Luis Water & Sanitation DistrictSand Creek Metropolitan DistrictSecurity Water & Sanitation DistrictSnowmass Water & SanitationSouth Durango Sanitation DistrictSouth Englewood Sanitation District #1South Fort Collins - Loveland W & SSouthwest Metropolitan W/S DistrictSouthwest Suburban Denver W/S Dist.St. Charles Mesa Water DistrictSt. Joseph Hospital/Health Svs. Corp.St. Mary's Glacier Water & San. DistrictStonegate Metropolitan DistrictSummit Ridge Water DistrictSuperior Metropolitan District #1Swan’s Nest Metropolitan DistrictSwift & CompanyTabernash Wastewater Treatment PlantTeller County Water & Sanitation Dist.#1Three Lakes Water & SanitationTown of Breckenridge WaterTriview Metropolitan DistrictTucson Water CompanyU.S. HomeUpper Bear Creek Water & SanitationUpper Surface Creek Dom. Water UsersUpper Thompson SanitationUte Water Conservancy DistrictValley Sanitation DistrictVista Ridge Metropolitan DistrictWest Gunnison Sanitation DistrictWest Jefferson County MetropolitanWest Rhone Lateral Ditch CompanyWestridge Irrigation AssociationWestwood Lakes Water DistrictWheat Ridge Sanitation DistrictWidefield Water & Sanitation DistrictWill O' Wisp Metropolitan DistrictWinter Park Water & SanitationWoodmen Hills Metropolitan District

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TIER 2 MEMBERSBoard of DirectorBob BrandstetterHigh View Water/Daniels Sanitation1002 Kipling StreetLakewood, CO 80215(303) [email protected]

ABC Self Storage, LLC.Adams School District #12Agate Mutual Telephone Coop. Assoc.Agricultural Ditch & Reservoir Co.Alameda Water & SanitationAlbertson’s, Inc.American Civil ConstructorsAndrews Farwell Ditch CompanyApplewood Sanitation DistrictArapahoe CountyArapahoe Cty Water/Wastewater Auth.Arriola Group PipelineArrowhead Metropolitan DistrictAspen Consolidated SanitationAspen Highlands Commercial MetroAspen Mountain View HOAAspen Skiing CompanyAurora Centre Tech Park AssociationB&R Engineering Services, LLC.Baca Grande Water & Sanitation Dist.Baca Townhouse AssociationBaldy Mountain Owners AssociationBancroft-Clover Water & SanitationBaseline Water DistrictBass Lake Estates HOABear Creek Water & SanitationBeaver Creek Metro DistrictBeaver Park Water, Inc.Bell Mountain Ranch MetropolitanBelly Ache Metropolitan DistrictBennett Bear Creek FarmsBent’s Fort Water AssociationBerry Creek Metropolitan DistrictBeulah Water Works DistrictBeverly Hills Mutual Water CompanyBig Sandy TelecommunicationBlackhawk-Central City SanitationBlair A. KieferBlue Mountain Water DistrictBoard of Water Works of PuebloBonvue Water and SanitationBowles Metropolitan DistrictBoxelder Sanitation DistrictBresnan Communications - DurangoBuffalo Highlands Metropolitan DistrictBuffalo Mountain Metropolitan DistrictBuffalo Ridge Metropolitan DistrictBurgess Water CompanyButte Irrigating & Milling CompanyButtermilk Metropolitan DistrictC BAR H, Inc.C/C of Denver-20th St. Pedestrian Mall

Canon Heights Irrigation & ReservoirCanterberry Crossing Metro District IICanterberry Crossing Metro DistrictCanterberry Golf CourseCapital Pacific Homes of Colorado, IncCascade Public Service Company, Inc.Castle Pines Commercial Metro # 1Castle Pines Commercial Metro #2Castle Pines Commercial Metro #3Castle Pines Commercial Metro #4Castle Pines Metropolitan DistrictCastlewood Sanitation DistrictCastlewood Water DistrictCentennial Water & SanitationCentex HomesCentral Grand Valley SanitationCentral Weld County Water DistrictChaparral Metropolitan DistrictCherry Creek Schools District #5Cherry Creek Valley Water & SanitationCherry Creek Village WaterCherry Hills SanitationChicago Creek SanitationChipeta Water DistrictCity of AlamosaCity of ArvadaCity of Aspen - ElectricCity of Aspen - WaterCity of Aurora - Parks & RecreationCity of Aurora - Raw WaterCity of Aurora - Saddle Rock Golf CrsCity of Aurora - TrafficCity of Aurora - WastewaterCity of Aurora - WaterCity of BroomfieldCity of BrushCity of Colorado Springs - TrafficCity of Commerce City,Dept Public WksCity of CraigCity of DurangoCity of EdgewaterCity of EvansCity of Federal HeightsCity of Fort Collins - ParksCity of Fort Collins - StreetsCity of Fort LuptonCity of GlendaleCity of Glenwood SpringsCity of GoldenCity of Idaho SpringsCity of Longmont Central LocatingCity of Loveland - Traffic

City of Pueblo - Parks & RecreationCity of Rocky FordCity of Steamboat Springs, Utility SysCity/County of Denver - TrafficClear Creek Valley WaterClearwater Metropolitan DistrictClifton Sanitation DistrictClifton Sanitation District # 2Clifton Water DistrictCollege Park Water and SanitationColorado City Metropolitan DistrictCO Springs Park & Recreation DeptColorado State UniversityColorado Sweet Gold, LLC.Columbine Lake Water & SanitationColumbine Water/Sanitation DistrictConejos CountyConsolidated Bell Mountain RanchConsolidated Mutual WaterCordillera Metropolitan DistrictCottonwood Water & Sanitation DistrictCountry Homes Metropolitan DistrictCrawford Mesa Water AssociationCrestview Water and SanitationCrowley County Water Association, Inc.Crystal Crossing Metropolitan DistrictCrystal Springs RanchCucharas Sanitation & WaterDacono Sanitation DistrictDakota Ridge HomeownersDaniels Sanitation DistrictDavidson Ditch & Reservoir ComapnyDawson Ridge Metropolitan Dist. 1-5Delta Montrose Electric AssociationDenver Parks & RecreationDenver Suburban Water DistrictDenver Wastewater ManagementDenver Water DepartmentDevonshire Heights WaterDickens House, LLC.Digatron SecurityDivide South Water Users & Ditch Co.Domestic Pipeline, Inc.Donala Water & Sanitation DistrictDove Valley Metropolitan DistrictDry Creek-Davidson Ditch Company, IncDry Creek Valley Ditch CompanyE-470 Business Metropolitan DistrictEagle Crest Homeowners Assoc., Inc.Eagle River Water & Sanitation DistrictEagle-Vail Metropolitan DistrictEast Alamosa Water & Sanitation District

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East Boulder County Water DistrictEast Boulder Ditch CompanyEast Cherry Creek Valley Water & San.East Dillon Water DistrictEast Lakewood SanitationEast Larimer Co. Water, AKA Elco WaterEast Valley Water & Sanitation DistrictEastern Adams County Metropolitan DistEastern Slope Rural TelephoneEastlake Water & Sanitation DistrictEckhardt Farms, Inc.Edwards Metropolitan DistrictEl Paso County TelephoneEnvironmental Property InvestigationsErie Coal Creek Ditch & Reservoir Co.ERO ResourcesFairlake Metropolitan DistrictFairplay SanitationFairways Metropolitan DistrictFalcon Heights Development Corp.Falls Creek Ranch Association, Inc.Fisher Ditch CompanyFive Trees Metropolitan DistrictFlagstaff House, Inc.Florissant Fossil Beds Natl. MonumentFoot Hills II WaterFoothills Parks & Recreation DistrictForest Hills Metropolitan DistrictForest View Acres Water DistrictFort Garland Water & Sanitation DistrictFountain Sanitation DistrictFox Meadow HOAFraser Sanitation DistrictFremont Sanitation DistrictFruitdale Sanitation DistrictFruitvale Water & Sanitation DistrictGardeners Mutual Ditch CompanyGarnet Lateral DitchGates Rubber CompanyGateway Regional Metropolitan DistrictGazett, James A.Genesee Water & Sanitation DistrictGleneagle Golf ClubGolden Hills Mobile Home ParkGoldsmith Gulch Sanitation DistrictGoldsmith Metropolitan DistrictGoodhue Ditch & Reservoir CompanyGranada Rural Water AssociationGrand County Water & SanitationGrand Junction Drainage DistrictGrand Valley Rural PowerGreat Western Park Metropolitan DistrictGreatrock North Water & SanitationGreen Ditch CompanyGreen Mountain Water & Sanitation DistGreenwood Plaza Water DistrictGunnison Valley Domestic Water Co.Hamilton Creek Metropolitan DistrictHanson Mesa Domestic Pipeline

Harold & Warren LuhmnHasty Water CompanyHavana Water & Sanitation DistrictHead, Head and Rizzardi WaterHeather Gardens AssociationHeeney Water, IncorporatedHidden View Estates HomeownersHigh Plains Water Users AssociationHigh View Water DistrictHighland Lake Lateral Ditch CompanyHighland Park Lateral DitchHighland Park Metropolitan DistrictHighlands Ranch Metropolitan Dist #1Highlands Ranch Metropolitan Dist #2Highlands Ranch Metropolitan Dist #4Highline Business Improvement DistrictHighline Electric AssociationHi-Land Acres Water & Sanitation Dist.Hillcrest Ditch & ReservoirHillcrest Water & Sanitation DistrictHilltop Water CompanyHolland Hills Metropolitan DistrictHolly Hills Water & Sanitation DistrictHoward Ditch CompanyHudson Gardens & Event CenterIdledale Water & Sanitation DistrictIliff Care CenterIndian Hills Water DistrictJohn F. Glass, Jr.Johnson Ditch CompanyJones and Donnelly Ditch CompanyK2 Communications, LLC.Kehmeier Water PipelineKen-Caryl Ranch Water & San DistrictKen-Caryl West Ranch Water DistrictKK Water AssociationKlein FarmsKremmling Sanitation DistrictLake Arrowhead Water AssociationLake Catamount #1 Metropolitan DistrictLake Creek Meadows Water DistrictLakehurst Water & Sanitation DistrictLamborn Mesa Water CompanyLazy Glen Homeowners AssociationLeadville Sanitation DistrictLee Lateral Ditch CompanyLeft Hand Water DistrictLegacy Ridge Golf CourseLehman, Robert H/OLewis H. Davidson DitchLincoln Park Metropolitan DistrictLittle Thompson Water DistrictLittleton Public SchoolsLochmoor Water & Sanitation DistrictLost Shoe Metropolitan DistrictLowry Redevelopment AuthorityMancos Rural Water CompanyMansfield Heights Water & San. DistrictMatrix Energy, LLC.

McClave Water Association, Inc.Meadow Mountain Water SupplyMeadowbrook Fairview Metropolitan DistMeadowbrook Water DistrictMenoken Water CompanyMeridian Metropolitan DistrictMesa Antero Water AssociationMesa Cortina Water & Sanitation DistrictMesa County Road & BridgeMetro Wastewater ReclaimationMetropolitan Builders, Inc.Mile High Water CompanyMissouri Canyon Pipeline, IncorporatedMontrose Suburban Water DistrictMonument Sanitation DistrictMorgan County Rural ElectricMorgan Heights Water & Sewer, Inc.Morrison Creek Water & SanitationMount Elbert Water AssociationMountain Petroleum CorporationMountain View Water UsersMountain Water & Sanitation DistrictMt. Werner Water & SanitationNatural Fuels CorporationNew Consolidated Lower Bldr. Res/DitchNew Hinman DitchNew West FoodsNewdale-Grand Valley Water CompanyNiwot Sanitation DistrictNorman BarnesNorth Gate Water District, IncorporatedNorth La Junta Sanitation DistrictNorth Lamar Sanitation DistrictNorth Pecos Water & Sanitation DistNorth Quincy Highlands Metro. DistrictNorth Table Mountain Water & San.North Washington Water Users Assoc.Northern Colorado CommunicationsNorthern Douglas Cty. Water & San.Northwest Metropolitan Districts 1 - 4Omni Park Metropolitan DistrictOrchard Mesa Sanitation DistrictOrchard Park Water Association, Inc.Orchard Valley Metropolitan DistrictOtero County Road & BridgeOuray County Road & BridgeOutdoor Promotions/Bus SheltersOwen, CraigPagosa Area Water & SanitationPaint Brush Hills Metropolitan DistrictPalisade Irrigation DistrictPalmer Lake SanitationPalmerton Consolidated Ditch Co.Park 36 Metropolitan DistrictPark CountyPark Forest Water DistrictPark Meadows Metropolitan DistrictParker Water & SanitationParkview Medical Center

Tier 2 Membership (cont'd)

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Piedra Park Metropolitan DistrictPikes Peak BOCESPine Brook Water DistrictPine Drive TelephonePine Drive Water CompanyPine Drive Water DistrictPinewood Springs Water DistrictPlains Coop Telephone Assoc., Inc.Plum Creek Waste Water AuthorityPonderosa Retreat & Conference Ctr.Poudre School DistrictPoudre Tech Metropolitan DistrictPoudre Valley Rural ElectricPratt Management. LLC.Prosperity Lane Community Water/SanPS Ltd. IVPueblo Public Works - SanitationPueblo Public Works - StreetsR.A. Waffensmith & Company, Inc.Ralston Valley Water & Sanitation DistResortQuest - TellurideRio Grande County Road DepartmentRobert L. Wright, Jr. - IrrigationRobinson Dairy, Inc.Rock Creek Mesa Water DistrictRon Arnett Irrigation PipelineRound Mountain Water & SanitationRoutt County Road & BridgeRoxborough Village Metropolitan Dist.S/W Suburban Denver Water & San.Saddleback Homeowners AssociationSagebrush Development, LLC.San Juan Del Centro Apts.Section 18 Water Users AssociationSedalia Water & SanitationSedgwick County Road & BridgeSharman RanchShawnee Water Consumers Assoc.Sheridan Sanitation District #2Shorewood Owners AssociationSilver Creek Water & Sanitation Dist.Silver Heights Water & Sanitation DistSnake River Wastewater TreatmentSnake River Water DistrictSomerset Meadows, LLC.South Adams County Water & San.South Arapahoe SanitationSouth Flat Ditch CompanySouth Fork Water & SanitationSouth Sheridan Sanitation DistrictSouth Suburban Parks & RecreationSouth Swink Water CompanySouthgate Sanitation DistrictSouthgate Water DistrtictSouthwest Plaza Metro DistrictSovereign Telecommunications, LLC.Spread Eagle Homeowners Assoc.Spring Canyon Water & SanitationSpring Valley Water

St. Charles Mesa SanitationSt. Vrain Sanitation DistrictStarwood Water DistrictSteamboat II Water & SanitationSteamboat Lake Water & SanitaitonStrasburg Sanitation & WaterStratmoor Hills Water & SanitationSunset Water DistrictTAC Management-Wolf Creek HOATalbot Reservoir Irrigation, LLC.Talbott Enterprises, Inc.Teller County Wastewater UtilityTelluride Ski & Golf CompanyTerra Exploration & Production Co.Texas Tea of ColoradoThe New Coal Ridge Ditch CompanyThe Original Cottonwood Ditch Co.Thirteen Well AssociationThirty Road Group Irrigation ProjectThompson, Garneau & SweetwaterThunderbird Water & SanitationTidd, Charles & BarbaraTimbers Estates MetroTodd Creek Farms Metro District #1Tom Delehant DitchTown Center Metropolitan DistrictTown of AkronTown of AlamosaTown of ArribaTown of AvonTown of BasaltTown of BerthoudTown of BethuneTown of CalhanTown of CedaredgeTown of CherawTown of CrowleyTown of DinosaurTown of EagleTown of ElizabethTown of FairplayTown of FirestoneTown of FlemingTown of FrederickTown of GenoaTown of GeorgetownTown of GilcrestTown of Grand LakeTown of GypsumTown of HaydenTown of HollyTown of Hot Sulphur SpringsTown of HugoTown of JamestownTown of KeenesburgTown of KiowaTown of Kit CarsonTown of KremmlingTown of Larkspur

Town of LaSalleTown of LochbuieTown of ManzanolaTown of MinturnTown of MorrisonTown of Mountain ViewTown of NunnTown of Orchard CityTown of OrdwayTown of Pagosa SpringsTown of Palmer LakeTown of ParkerTown of RockvaleTown of SaguacheTown of SeibertTown of Silver PlumeTown of Snowmass VillageTown of SpringfieldTown of StrattonTown of SwinkTown of TellurideTown of VailTown of WigginsTown of Winter ParkTrailmark Metropolitan DistrictTree Haus Metropolitan DistrictTri-County WaterTri-Lakes Wastewater Treatment PlantUnited Water CompanyUrban Drain and Flood ControlValley Maintenance CorporationValley Water DistrictVillage HomesVillage Nursery, Inc.Villages at Castle Rock Metro. Dist. #7Wadley Farms #3 HOAWalden CorporationWarm Springs Ranch Mutual WaterWeld County School District RE-4Weld County School District RE-8Weld County Tri-Area SanitationWest Fort Collins WaterWest Grand Valley Water, IncWest Montrose SanitationWestern Forge CorporationWestridge Sanitation DistrictWheat Ridge Water DistrictWhite Horse Springs WaterWiggins Telephone AssociationWillard Telephone CompanyWilliam P. MooreWillow Brook Metropolitan DistrictWillow Brook Water AssociationWillowbrook Metropolitan DistrictWillowbrook Water & SanitationWillows Water DistrictWinter Park West Water & SanitationWoodmoor Water & SanitationY-W Electric Association, Inc.

Tier 2 Membership (cont'd)

SPECIAL DIRECTOR - 2003Qwest CommunicationsJerry Buekelman700 W. Mineral Ave WYQ33.28Littleton CO 80120(303) [email protected]

SPECIAL DIRECTOR - 2003Colorado Springs UtilitiesMisty Hill701 N. Circle DriveSuite 185Colorado Springs, CO 80909(719) [email protected]

Town of RidgwayRocky Mountain National Park

Utilities in Membership processing.

ADVISORY DIRECTORColorado Contractors AssociationBT Construction, Inc.Robert Bergstrom9885 Emporia St.Henderson, CO 80640(303) [email protected]

Legal CounselDigiacomo & Jaggers, LLPDavid Digiacomo5400 Ward Road, Bldg IIISuite 200Arvada, CO 80002(303) [email protected]

EXECUTIVE DIRECTORUtility Notification Center of COJ. D. Maniscalco16361 Table Mountain ParkwayGolden, CO 80403(303) [email protected]

Recording SecretaryUtility Notification Center of COChristine Miller16361 Table Mountain ParkwayGolden, CO 80403(303) [email protected]

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Utility Notification Center of Colorado Team MembersAdministration:Name: Years of Service: Position:J. D. Maniscalco 12 yrs Executive DirectorMartin Mead 6 yrs Center ManagerJose Espino 8 yrs Operational SupervisorYvonne Kraus 12 yrs Human Resources AdministratorSandy Samuelson 13 yrs Member Services AdministratorSteve Allen 2 yrs Public Relations AdministratorJ. Steven Alarid 6 yrs Network AdministratorChristine Miller 3 yrs AccountantJoAnn Wise 5 yrs Executive AssistantCodi Offerson 2 yrs Administrative Assistant

Support Staff:Name: Years of Service: Position:Jeanne Ringo 11 yrs Member Service/Data Base AssistantLisa McCracken 5 yrs Help Desk LiaisonLeann Bramlett 3 yrs TrainerPhillip Trujillo 2 yrs TrainerSherri Purser 4 yrs Fax-a-locate/Web LeadMelany Wellensiek 2 yrs (reinstated) Fax-a-locate/Web AgentOllie Sumner 4 yrs Help Desk Liaison HomePaul Wolf 3 yrs Emergency/Damage AgentLarry Zamber 10 months Network Technician

Customer Service Representatives:Earl Bennett 5 yrs Reda Bergh 3 yrs Ronelle Black 4 yrsBarbara Bruder 7 yrs Danita Bruder 6 yrs Bonnie Crabtree 2 yrAlisha Eversole 2 yrs Annette Ficco 2 yrs Stacie Gaines 1st yrSara Georgopulos 1yr Amy Graham 6 yrs Arnetta Hoyt 4 yrsMilo Johnson 1st yr Mahlon Knight 1 yr Phillip Le 1 yrErica Martinez 1 yr Jacquelyn McClure 5 yrs Sue Moosdorf 9 yrsTimothy Peacock 1st yr Nancy Pemberton 3 yrs Phoenix Ragland 8 yrsJanice Raney 10 yrs Delia Rodriguez 1 yr Andrea Salazar 1 yrEleanor Schoumacher 3 yrs Ericka Silvas 5 yrs Carolyn Southworth 3 yrsValerie Sparks 2 yrs Lori Taylor 3 yrs Timothy Tomlin 3 yrsKellee Walton 2 yrs Judith Wilhelm 4 yrs

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Center ManagerMarty Mead

The past year was very eventful and exciting forUNCC. Much of the year focused on moving thebusiness to a new location in Golden. However,throughout the entire relocation project, the vision andongoing quest to provide excellent service to ourfacilities members and the excavating community wasnever sacrificed. In 2003, several major innovationswere implemented and UNCC has no reservations thatthese developments will help surpass the customaryservice level in which our members and excavatorsthroughout the State of Colorado expect.

The most notable attribute was the design andimplementation of the Newtin ticketing system. Thisnew Ticket Entry interface is built on advancedtechnology that will not only support currentapplications, methodologies, and concepts, but willalso allow for future ideas and growth. Migrating to a.NET framework has mitigated some systemcompatibility issues and provided the ability to performupgrades to a centralized server. Now, when customerservice representatives (CSR’s) log into Ticket Entry,they immediately receive the latest software upgradesand data updates. Another equally important facet ofthe new system was the migration from a GISapplication previously based on keyboard commandsto an application controlled by tab selections. Thisenhancement has proven to be very beneficial in ourefforts to create the most user friendly applicationpossible by eliminating the need to memorize short cutfunctions and commands.

In 2003, UNCC was faced with the challenge ofintegrating Ticket Entry with mapping, and inDecember, UNCC was testing a Newtin systempioneered with advanced ticketing features, andequipped with a sophisticated mapping design.

Mapping/GIS

UNCC purchased ArcGIS, software from theEnvironmental Systems Research Institute (ESRI) toassist with the customization of digital street data byproviding various tools to create and maintain data withminimal assistance from Norfield Data Products, Inc. Inaddition, attending seminars, GIS demos, andresearching various GIS entities, stronger relationshipswithin the GIS community began to present themselvesto UNCC. The most notable involved the E-911program, which entitled UNCC to receive the most

recent street centerline and address data available inareas serviced by the E-911 mapping program.Additional contacts were established in the followingcounties: Arapahoe, Broomfield, Delta, El Paso, andeach county supplied valuable street data to UNCCwithout a cost. UNCC also begin to explore futureendeavors such as the integration of Satellite andOrtho images into the GIS. In fact, Satellite imagesfrom IKONOS, developed and launched by SpaceImaging, a Colorado based company was used toadjust street centerlines to match the road contoursreflected in the imagery. UNCC also created severalmaps displaying a customized Public Land SurveySystems (PLSS) for both La Plata and CostillaCounties.

Extensive modifications were made to both tabular andGIS databases in 2003. In order to assure a smoothintegration of the GIS application, street prefixes in thetabular data were altered to insure consistencybetween the two databases. In the digital realm,“Unnamed street” names were reassigned a (NULL)value in the GIS attribute table to allow for quickerstreet queries.

The conceptual approach involving mapping andmember notification has caused a delay in the releaseof the product. The goal and mindset has always beenin the best interest of our members, and to devise aproduct which will ultimately narrow the corridor ofnotification without sacrificing dependability. Eachmethodology enhancement, from quarter-section togrid/gridlets to eventually polygonal notification willultimately prove to be worth the time and effort involvedto better serve the membership. CSR’s are alreadyaccustomed to the polygonal tools in Newtin to betterdefine the excavation site, and in 2004, UNCC willcontinue to strive towards making member redefinitiona reality. We will continue to assist Norfield in thedesign, testing and implementation of a memberdatabase management tool that will allow registeredfacility owners, both Tier One and Tier Two, to view andmaintain their own areas of notification through asecure platform residing on the UNCC website. Thistool will provide the facility owner control of particularareas of notification and the ability to activate orinactivate their data. This same tool will also allowfacility owners to redefine quarter-section data topolygonal coverage.

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YEAR END 2003 STATSCATEGORY 2003 2002 2001 2000

Total incoming calls 361,579 379,206 374,840 362,239Average talk time (per call) 5.58 5.50 5.50 5.26Average delay (per call) 59 sec 47 sec 91 sec 58 secNew ticket count/ minus cancels 735,073 776,976 773,371 674,074Total tickets processed 750,994 798,382 794,627 703,975Transmissions (per ticket) 6.57 6.46 6.42 6.16Transmissions Tier 1 4,916,010 5,147,574 5,022,752 4,279,239Fax-a-locate tickets 31,745 54,802 68,946 75,795E/mail tickets N/A 18,555 15,870Web tickets 174,908 82,271 34,099 N/ARemote Users tickets N/A 9,016 48,361Spanish requests 3,112 7,443 5,869 1,460Tier 1 Members 613 583 542 484Tier 2 Members 507 477 422 396Emergencies requests 17,840 17,579 16,982 15,945Damages requests 11,918 12,823 13,979 13,144After Hours Emergencies 3,093 3,043 2,479 2,430After Hours Damages 859 1,059 1,032 1,011Agents/operators F-T 43 43 41 39

Temporary/seasonal 5 5 5 0

Utility Notification Center of Colorado - © 2002-2003

Goals for 2004:• Deliver a polygonal tool to assist in the redefinition of

member facility data • Assist in the design, testing and implementation of a

mapping interface for the Remote Ticket EntryProgram

• Develop programs to enhance Center production standards

• Continue working with UNCC Administrators tosustain documentation specific to departmentalprocedures

• Expand technological knowledge in all aspects of theOne-Call system

Operations SupervisorJose Espino

UNCC was offered numerous challenges during thecourse of 2003. From the continuous planning of ourrelocation project to the adaptation of new customerservice strategies, the employees of UNCCexperienced several positive changes and wereintroduced to new ideas. I was fortunate enough to beinvolved with several key components regarding ourmove to Coors Tek. This included the planning andimplementation of new PBX technologies, cut-overstrategies and transition of telecom services to the newbuilding, call center design, new furniture design andinstallation as well as the redesign of our data roomequipment.

During the planning stages of the telecom project, itbecame paramount that any newer technologicalenhancements would have to be made in the bestinterests of our Center and allow UNCC to offer thehighest level of services to both our member facilitiesand the excavating public. The investigation of existingtechnologies and software applications included sitevisits to different call centers, manufacturing facilitiesand participation in Users Conferences. After carefuland diligent review of alternative PBX solutions, it wasdetermined that UNCC would opt for an upgrade of ourcurrent Avaya Definity phone switch and partner withExpanets based on assurances we found in theirbusiness solutions proposals.

Included in the Definity upgrade was theimplementation of the new Zeacom designed SmartConnect ACD platform. Smart Connect applications willallow for more enhanced features including call centermanagement tools, detailed reporting, IVR, skills-basedcall routing, web-chat customer service for WTE Usersand newer client applications and voice mailmanagement software for Administrative personnel.The introduction of VoIP (Voice over IP) technologieswas also built into our upgraded data and telecominfrastructure.

Mike Hanselin, Project Manager with Expanets, offeredan incredible level of service and attention to the projectand our business needs. I’d like to express our gratitudefor Mike’s extraordinary professionalism and diligenceduring the planning and implementation of Expanetsproducts and services. Mike also helped to coordinatethe cut-over of existing telecom services to the new site.

The transition of telecom services presented the team &

I with several different challenges. Communicationbetween the UNCC/Expanets team and the Ohio-basedAT&T account representatives proved difficult due tothe inability to meet locally and in person to discuss cut-over and relocation strategies. In consideration of thesegeographical challenges, AT&T did present a viablesolution and plan to help ease our concerns Ourforemost concern was that the Center experience veryminimal loss in service during the transition. UNCC thatQwest would again be offered the opportunity to providelocal telecom services after the transition based on theircost-effective solutions as well as their efforts toincrease their levels of customer services.

New furniture for the Board Room, Conference Room,Employee Break Room, Training Center and variousother areas throughout the new building were designedand ordered through Contract Furnishings. The overalldesign of the furniture was based on modular designs ineach room to allow for alternative seating arrangementsand presentation configurations.

The “call-center” area which will house the majority ofUNCC’s agent and Support staff was designed with theintent on keeping existing cubicles systems whileallowing for future expansion shall the need arise.Representatives from Graebel Van Lines, RosemontFurniture Systems and Contract Furnishings helped tore-design our current systems into new configurationsthat offered expansion as well as additional personalspace for each employee. Tom Martinez with T & CElectrical helped to design the electrical configurationsneeded to support the new configurations.

Along with the new design of our data infrastructure,UNCC addressed the need to re-design the currentdata room equipment and documentation managementphilosophies. The elimination of our existing servercabinets and wall-board equipment led to the designand planned installation of server racks and updatedtelecom D-MARC devices. Updated and maintainedcabling and server configurations and diagrams will alsohelp to operate more efficiently and offer a betterunderstanding of past and present protocol duringtrouble shooting procedures shall a system malfunctionoccur.

Outside of the technological enhancements andplanning, UNCC also focused on verbal communicationand customer service challenges that our employees

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face on a day to day basis. Lisa Austin and ShannonShoenfeld conducted work-shops designed by thenationally renowned Telephone Doctor CustomerService seminars. All UNCC employees, includingAdministrative personnel, attended the work shops atMount Vernon Country Club. Our staff observed andobtained various business communication skills andprotocol ranging from elementary telephone habits,greetings, closing statements to situational techniques.The seminars were offered in an effort to improvecustomer service levels and provide a uniformedpractice of professional communication both with thepublic as well as internally amongst co-workers.

The performance-based incentive program introducedin 2002 continues to help improve the Center’sproduction, customer service levels, attendance,accuracy and morale while providing our Agent andSupport Staff opportunities to earn monitory rewards forindividual performance. Ongoing adjustments andmodifications to the program continue to be made inconsideration to changes within our business cultureand to allow for new challenges to be accommodatedfor by our employees. One of the more excitingadditions to the program was the ability to earnadditional paid time off for excellent call monitoringscores and for performing various duties above andbeyond normal responsibilities. UNCC will continue toactively evaluate the effectiveness of the program and

the appropriate modifications in an effort to improveefficiencies and service levels.

As we begin a new year, I look forward to the successfulcompletion of our many relocation projects as wetransition our operations to the new facility. I’d like tothank my Management team for allowing me toincrease my responsibilities on a yearly basis and fortheir trust in my managerial and project managementskills. I’d also like to extend my appreciation to myAdministrative team members as well as our entireAgent and Support Staff for another successful year atUNCC. I am excited about the challenges andopportunities that the year 2004 will present to ourentire organization.

Goals for 2004:

• Complete and publish standardized proceduralguidelines for employees and public reference

• Develop comprehensive new employee orientationand training structure

• Modify Support Staff job descriptions/titles andresponsibilities

• Design updated Web Ticket Entry (WTE) Userinterface and training outline

• Assist with design of Team Leader Program• Implementation and training of new ACD and IVR

technologies• Transition of telecom services to new building

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29

Public Relations Administrator Steve Allen

The past year (2003) was extremely productive andexciting as I had the opportunity to travel around thestate promoting the “Call Before You Dig” and “DigSafely” messages to the excavating communitythrough presentations, special events and DamagePrevention Council (DPC) meetings.

After a successful Open House in late January, UNCCstarted its Damage Prevention Breakfast/Dinner Tourby holding a record 14 meetings across the state in thefollowing counties: Boulder, Larimer, Weld, Logan,Otero, El Paso, Mesa, Garfield, Summit, Pueblo, LasAnimas, LaPlata, Gunnison and Fremont. Theattendance totaled approximately 1,450, for anaverage of 104 per event. The response wasoutstanding and member facility owners really steppedup support by their attendance and by providingseveral promotional/raffle items. It was also the firsttime UNCC offered dinner meetings, and theattendance by excavators increased at those events.Excavators comprised 56 percent of the attendance fordinner meetings as opposed to just 45 percent for themorning events.

Our “Home Depot Flier” promotion was a big success.Created through the Denver Metro DPC, councilmembers distributed standup fliers and color codecards to Home Depots, Wal Marts, K-Marts, AceHardwares and other similar stores throughout thestate. The fliers and cards, which promote calling forlocates before digging, were displayed in the Lawn andGarden sections of the stores for easy access byshoppers. UNCC continued to promote the “Call BeforeYou Dig” message through participation in statewidehome and garden and trade shows.

UNCC also increased its commitment to the HispanicCommunity by producing and airing more TV and radiocommercials in Spanish. In addition, separate colorcode cards, excavator handbooks and videos weremade available in Spanish.

A special emphasis was placed on publicizing our WebTicket Entry (WTE) program to professionalexcavators. Promoting the program through e-mails,faxes, presentations, newsletters, DPCs, etc., the WTEusers increased dramatically in 2003.

Another accomplishment was getting UNCC’s 800-number listed in all statewide phone directories. Aftermeetings with the Office of Emergency Management,UNCC was granted a “free” listing on the front inside

page of all QwestDex phone directories, which owns85 percent of the market in Colorado. UNCC alsoreceived a free listing in the front section of the YellowBooks, the state’s second largest phone book directoryprovider.

UNCC held a golf tournament for the first time inconjunction with the Annual Meeting. Over 100 golfersand Hole Sponsors participated at Legacy Ridge GolfCourse in Westminster for a great day of golf, fun, foodand prizes.

I continued sending a monthly newsletter out via e-mailto excavators, facility owners, locators and otherindustry-related entities. Anyone interested in receivingthe newsletter can signup through UNCC’s website(www.uncc.org).

Efforts to educate the excavating community on UNCCand the One-Call Law (9.1.5-101-106) continuedthrough presentations, seminars, damage preventionbreakfast meetings and DPCs. UNCC also partneredwith Xcel Energy for several of the presentations.

Goals for 2004:

• Create a program for Pipeline companies inColorado to evaluate the effectiveness of our PublicAwareness Programs, including our education,marketing and advertising campaigns.

• Increase the Web Ticket Entry users to 40 percent ofour ticket volume.

• Increase our total tickets by 10 percent from our2003 total (735,073).

• Continue to educate myself in all aspects of my jobby reading magazines, books, etc., and attendingseminars and conferences when presented with theopportunity.

• Increase attendance of our newly created DamagePrevention Seminar by actively promoting(newsletter, e-mail, website, presentations, etc.) tothe excavating community.

• Guide and direct the Damage Prevention Councilsto become more proactive in their damageprevention and educational efforts (Ex. BoulderCounty’s six special panel discussions).

• Placement of special articles and news releases innewspapers throughout the state, especiallyweeklies and small circulation areas. I would like tofocus on the areas outside of Denver Metro/FrontRange.

• Increase member participation for DamageReporting.

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Member Services Administrator Sandy Samuelson

This year has been a flurry of activity for MemberServices. The department has been involved in manyprojects to benefit the membership. UNCC continuesto assist, develop and fine tune procedures, newprograms, encourage new memberships and maintainexisting members. The following information willprovide information for the progress in 2003.

The Damage Prevention Breakfasts and Dinnersprovided an excellent opportunity to further showcasethe upcoming ways for the membership to redefinetheir township, range and section grids to smallernotification quadrants. The system presented at theDamage Prevention events was based on a grid andgridlet area, based in the Norfield OcarsPRO system.In the autumn of 2003 it was determined to change toa .NET environment for processing locate tickets andredefining the member database. The .NETenvironment will offer more enhanced products in thefuture and before launching the grid and gridletprograms, it was decided to switch to Norfield’s newproduct, NEWTIN. The NEWTIN product will providepolygonal notification and will have a variety of optionsin reselecting the database into the polygons. UNCChad hoped to provide the re-notification system to themembers by the last quarter of 2003, but NEWTINrequires further developmental programming beforeasking the membership to redefine their database.The new mapping program will need to be perfectwhen it is offered to the membership. UNCC hopesthat this product will be fully operational in the first halfof 2004.

With direction from the Board of Directors, a newheader was created to identify a locate request thatwas not compliant with the state law in regards to theappropriate notice for the mark-by-date. The newheader identifying these requests is Non-Compliant.This made a firm statement to the excavator that therequest was not allowing for the two full business day,not including the day of the call, time frame prescribedby law. Callers are given a disclaimer at the time of thecall, stating that the locate request will have themandated date, as described above, for the facilityowners to complete their locate. The Non-Compliantrequests have replaced the Request 1 and Request 2locates. The development of this header was involvedand required notification to the entire membership.The members that receive their requests with ticketmanagement systems made provisions to receive adifferent type of header, as well as the parsing rules

necessary to route the tickets. The new headerbecame effective on December 18th.

Another breakthrough for UNCC was the creation of apaperless voice log to be used by the after-hoursemployees. The voice log has provided a way toresearch after-hours information immediately throughthe system, not waiting to contact the after-hoursemployee to pull information from their paper log. Themembers have benefited with immediate answers onthe results of the after-hours notification.

UNCC was the first one-call center in the nation toprovide a member survey to their membership, to voicetheir concerns, praise and ideas to their Center. Of the1,100 members that received the survey, UNCCreceived 114 replies. The information returned on thesurvey was very positive, and showed areas ofconcerns and questions, as well as accepting offers ofprograms offered they had not been aware of andsome much appreciated praise of our service anddedication to the membership. To those who took thetime to respond – THANK YOU!

The membership packets sent this year totaled 137,resulting in 30 new Tier One members and 28 new TierTwo members, leaving 79 companies with no responseto the member packets they requested. Newmembership, as a whole, increased by 89 members,but UNCC sustained the loss of 34 members, due tosale, no longer own facility or no longer require service.With all of the Tier One and Tier Two memberscombined, UNCC ended 2003 with 1,120 members.Through information received by all involved in theindustry, the membership continues to grow annually.

Each year a holiday closure list for the following year issent to the Tier One membership in early November.This year Member Services tracked the results of theholiday requests. There were 598 members notified, atotal of 275 responded, leaving less than 50 percent ofthe Tier One membership responding. Thisinformation directly impacts the service the memberreceived during holiday closures. Much time is spenteach year contacting all of the members with databaseissues, and making sure that correct information isentered to ensure that the members are notified whenthey have underground facility in the excavation area. Norfield Data Products developed two new products

that may interest the Tier One members. The firstproduct is a full ticket management system that willreside in Connecticut at Norfield. The member that

chooses to use this system will pay a per ticket fee, withno up front cost for software and programming. Theproduct is called WebTMS. The second product is aPositive Response tool. This product is also based ona per ticket fee, again without any up-front cost forinstallation. Both of the new products should be veryuseful to the Tier One membership.

Member Services is working on other new products andinformation that may see more activity in 2004. Theentire membership is encouraged to provide an e-mailaddress for their member file, as UNCC now attempts tosend all update information via e-mail. We appreciatethe support the membership gives and look forward toadvanced growth in the future!

Goals for 2004:

• NEWTIN to become fully operational and provide thetool for all members to redefine their database fornotification purposes to a smaller polygonal area.

• Encourage Tier Two membership to redefine intonew polygonal areas, then utilize the Tier Onemembership for direct notification and better damageprevention tools.

• Increase membership, maintain the most currentinformation on existing members

• Promote the use of WebTMS and the PositiveResponse tool.

• Continue developing additional services that can beutilized by all entities that require UNCC services.

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32

Human Resource AdministratorYvonne Kraus

2003 can be termed the year of research,development, planning, designing, and workingtogether toward a shared dream of UNCC owning itsown facility. On June 11, 2003, this dream becamereality with the Ground Breaking Ceremony at the newlocation, 16361 Table Mountain Parkway, in the CoorsTechnology Center, Golden, Colorado.

UNCC sponsored the following events in 2003:

• 2nd Annual Open House held on January 17, 2003.Even though attendance was down from theprevious year; the feedback on the variousdemonstrations was positive.

• Appreciation of UNCC’s employees took on a newtwist this year with the introduction of “EmployeeAppreciation Week”. The Administrative Staffdedicated the entire week of February 17th throughFebruary 22nd to emphasize upon the employeesjust how important their roll is at UNCC. The finalevent was the Annual Employee AppreciationAwards Dinner held at Jillan’s at Colorado Mills Mall.

• The Annual Summer Employee Picnic was heldAugust 2nd at Addenbrook Park with games, prizes,drawings and a catered bar-b-que luncheon foremployees and families.

New policies and procedures initiated in 2003:

• Procedures for Time Off and Disciplinary Action • Records Retention Policy• Personal Property Inspection Policy• Ticket Information Research Policy• Subpoena Procedures• Dictionary of English to Spanish words commonly

used in the construction business

Presentations given to employees:

• Safety Consultant, Lonnie Garcia, with PinnacolAssurance, UNCC’s Workers Compensationinsurance carrier, gave a presentation onErgonomics in the Workplace to all employees at theFebruary employees meeting.

• Lisa Austin with Telephone Doctor conducted aCustomer Service Training Class in March for allemployees.

• Tina Mercier, AFLAC Associate, introduced two newplans that were made available, Long Term Careand Sickness Coverage Policies.

• A Proactive Investment Education Workshop waspresented to the Administrative Staff, some of thetopics that were covered included, investment style,risk tolerance, mutual funds and retirement.

In order to combat a 10 percent increase on dentalinsurance this year, UNCC applied for coverage underthe One Calls of America umbrella and changed

carriers, thus locking in the rate through December2004.

Two new fringe benefits were added this year foremployees at no cost to UNCC:

• Eligibility to join Bellco Credit Union • Wells Fargo Employee Membership Program

An experimental rotating weekly schedule of 10 hourdays – 4 days per week was developed & applied forJune, July & August for 19 of the in house CustomerService Representatives. The strategy was to increasecoverage on the phones, and cut down on overtimeand sick leave hours used for medical appointments.Stats did show that overtime was decreasedmarginally; however, the staff was not as receptive tothe idea after working those long days.

The turnover rate of total employees for 2003 was23 percent; this was slightly higher than 2002 figures.Statistics show that use of part-time temporarypersonnel through a staffing agency during the high callvolume months of “Dig Season” is not only a costsaving tool but is a major factor in lower turnover rates.According to Mountain States Employers Council’ssurvey figures, the average turnover rate forDenver/Boulder area is 31.6 percent.

Congratulations are in order to:

• Janice Raney who celebrated 10 years with UNCCon September 27, 2003.

• JoAnn Wise who celebrated 5 years with UNCC onMay 5, 2003.

• Lisa McCracken who celebrated 5 years with UNCCon November 2, 2003.

• A. Earl Bennett who celebrated 5 years with UNCCon May 7, 2003.

• Arnetta Hoyt who celebrated 5 years with UNCC onMarch 30, 2003.

• Jacquelyn McClure who celebrated 5 years withUNCC on June 21, 2003.

• Ericka Silvas who celebrated 5 years with UNCC onMarch 23, 1003.

Goals for 2004:

• Explore the value of changing from an insurancebased fund family for the 401K/Profit Sharing Plan

• Request quotes from other payroll agencies andworkers compensation insurance carriers in order tosave premium costs

• Update the Employee Handbook

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Network Administrator Joseph “Steve” Alarid

The year 2003 presented itself as a year of Changeand Growth. As we look to the future, UNCC’s networkdepartment has implemented redundancies andservices to protect our network infrastructure andincrease network performance.

To combat the ever growing mail spam the Centerreceives, we have implemented a mail server basedprogram, called SPAM ASSASSIN. Spam Assassintags “Spam Mail” prior to the user receiving the email.We then created a Mail filter which looks for the taggedspam mail and automatically moves the mail to theuser’s mail trash. This process allows our users to bemore productive when utilizing UNCC’s mail services.

UNCC has obtained the latest product in virusprotection, Norton Antivirus Corporate Edition. This is aone year subscription for all anti-virus updates andprotections. All company workstations have beenupdated with this software and are on an automaticupdate schedule.

In March of 2003 UNCC’s digital voice recorder failedto record and log calls correctly. In order to fix thissituation, we contacted Stancil Corporation to havetheir technical team investigate. Stancil in turn replacedrecorder cards and the mother board on the existingserver. It was determined that the current Audio LogServer was beyond repair. At the time, Stancil wasintroducing a new Digital Recorder, the TEN4. Theythen offered to replace the current Audio Log recorderwith the new TEN4 recorder at no cost to the Center.The new TEN4 has proved to be a reliable, stableapplication. It also offers increased Networkcapabilities in the way of retrieval and storage of allrecordings.

The Common Ground Alliance (CGA) has completedthe National Damage reporting tool. The DamageInformation Reporting Tool (DIRT) has approximately30 stake holder groups registered and utilizing the toolregularly. The application is monitored and maintainedby UNCC’s network department and its programdevelopers Rudy Gonzales and DJ Hagberg.

In preparation of new application and technologies tobe implemented at UNCC, the network department haspreformed a repartition of all DELL T400, T450, T500and T600 series workstation. These particular

machines were factory shipped with 3 separatepartitions which limited the available disk space forinstallation of programs. The repartitioned PC’sallowed for a single partition, which increased availabledisk space and system performance.

UNCC continues to utilize its telecommuting program.In the year 2003 we added two new telecommutingagents, Mahlon Knight and Philip Le. All agents areprovided with a DSL connection for Networkconnectivity and a business telephone line fortelephone connectivity. In addition all telecommutingagents have a complete computer system andergonomic desk to provide comfort and flexibility. Thisprogram continues to grow and is a proven asset to theCenter.

The year 2003 was one utilized for preparation for themove to the new Table Mountain Parkway facility. Manysteps were taken to insure a smooth transition andmigration of application servers and functionality.

• A complete “current” network design was created.• A move to network design was created.• Multiple meetings were held with current and new

application vendors.• Systems were tested to insure functionality with the

new network infrastructure. • New Call Flow formats were created to coincide with

new technologies to be implemented. • Computer room design • Back-up power solution (UPS)• Server upgrade and implementation

• Telecommunications• Telephone cabling• Telephone set placement• Switch upgrade solution• Upgrade Digital hold application

• Network• Network cabling• Schematic design for network• Data connectivity placement

• Security• Key Card reader • Computer room security• Overall, entry security• Security alarm and monitoring

Ground breaking to be held on June 11th 2003.

Due to the change in network design andinfrastructure, I enrolled in the Cisco Networks Basicscourse. UNCC’s Table Mountain facility’s network has

been designed with Cisco Switches, Routers and CiscoPix firewall. This class is a pre-requisite for the CertifiedCisco Engineers Course. To increase my knowledge ofthese applications and I would like to complete allcourses associated with this Certification in the comingyears.

UNCC has allowed me to implement a Community FirstAid and CPR Course. To accomplish this task, I wasenrolled in the Red Cross Community First Aid and CPRinstructor course. After several years as a volunteer FireFighter, I wanted to provide a basic knowledge ofEmergency Medical services to my peers. As a resultsix UNCC administrators have completed the courseand are now certified in Community First Aid and CPR.

Goals for 2004:• Maintain a virus/worm free network environment.• Documentation - Develop new

documentation/record keeping process.• Organization and Utilization of Archive room. • Education - Self education on new Cisco

applications. Routers Switches and Firewall• Telephone switch, site Administration, Smart

Desktop, Smart reporting Smart Administrator (all new UNCC Applications)

• Building Maintenance• Electrical, Plumbing, Lighting, Scheduled

Maintenance, Over all appearance• General Maintenance

Continual contribution to development andimplementation of Newtin ApplicationContinual contribution to GIS/Polygonal Mappingmember application

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UTILITY NOTIFICATION CENTEROF COLORADOAnnual Report for Fiscal Year 2003

Documents

UTILITY NOTIFICATION CENTER OF COLORADO€¦ · Utility Notification Center of Colorado as of December 31, 2003 and 2002, and the results of its activities and its cash flows for