Utilities Roadmap

SAP Road Map for Utilities

February 2015 Customer

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Customer

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document, or any related presentation and SAP's strategy and possible future developments, products and

or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information in this document is not a commitment, promise or legal

obligation to deliver any material, code or functionality. This document is provided without a warranty of any

kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. This document is for informational purposes and may not be

incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results

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purchasing decisions.

Legal disclaimer


Customer

About SAP road maps

SAP road maps cover innovations that focus on business solutions and processes.

They span products that are relevant for customer lines of business in their

industries and explain how our innovations can add value to your business.

In SAP road maps, you can learn about our innovations along three different

timelines:

1. Recent innovations for our solutions have been launched in the past weeks or

months and can already be purchased.

2. Planned innovations for our solutions are expected to be launched in the short

term or midterm.

3. Future direction provides a long-term perspective on high-level development

plans on innovations for our solutions – inspired by your requirements.


Customer

Trends shaping the utilities industry

Smart grid data must be

managed and leveraged

centrally.

Climate change will

continuously result in

decentralized energy

production and renewables.

Business must be connected

to decentralized energy

systems and devices.

Security for mobile devices

is compulsory to mitigate the

risk of openness.

Ongoing liberalization of

markets requires new

business models.

New types of customer

collaboration entail

omnichannel capabilities.

Single consistent view

of business systems

(IT) and operational

systems (OT)

Devices connected by

the Internet of Things

Cloud computing for

new deployment options

Ability to manage and

use Big Data from

smart grids

Business intelligence

and advanced analytics

Mobility for engaging

with employees and

customers

Technology

trends

Industry

trends


Customer © 2014 SAP SE or an SAP affiliate company. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Customer

Today’s key topics in utilities

The Intelligent Grid

Enable installation and maintenance of smart meters and fast

access to high volumes of meter data.

Analyze Big Data from IT and operational technologies in real

time to support smart-grid processes.

Link demand- and energy-efficiency activities with marketing

campaigns and other customer processes.

Interact with customers to boost acceptance of the smart grid

so that they enjoy more of its benefits.

Customer Experience

Gain real-time insights into customers and markets and target

them with personalized offers.

Serve effectively and communicate meaningfully through

customers’ preferred channels.

Collaborate as one team to provide the best offer to your

high-value customers.

Efficiently handle all products and services in billing,

invoicing, and collections.

Energy Supply Chain Optimization

Power plant operators must manage the fuel supply chain

from initial planning, scheduling, and operations through to

final settlement consistently.

Utilities must reconcile capacity and demand.

Companies must fulfil sustainability requirements to improve

environmental and social performance.

Operational Efficiency for Plants and Grids

Meet project budgets and improve allocation of project

resources.

Optimize maintenance strategies based on asset criticality

and track asset health and performance.

Work with suppliers to expedite asset information and give

feedback on operating performance.

Confidently grow your business while maintaining safe and

reliable operations.


Customer

Recent innovations Future direction Planned innovations

Innovation highlights in utilities Energy supply chain optimization

SAP Manufacturing Integration

and Intelligence (SAP MII)

application, version for

SAP HANA planned

Enhanced SAP Commodity

Procurement

Enhanced dashboards and

commodity analytics

Supply chain collaboration in

business networks

Waste-to-energy

Sustainability reporting: Cloud-

based, next-generation solution to

provide users with visibility into

nonfinancial performance across

the entire value chain

More innovations

SAP Sustainability Performance

Management


Customer


SAP Environment, Health, and

Safety Management application

for incident management and risk

assessment

Functional and usability

enhancements for SAP Portfolio

and Project Management

Usability improvements in the

SAP Enterprise Asset

Management Solution

Visualization of technical objects

via SAP 3D Visual Enterprise

applications

Improvements in Asset

Operations Maintenance based

on innovation requests from

different user groups

Management of change (MOC)

Risk assessment improvements

to the SAP Environment, Health,

and Safety Management (SAP

EHS Management) application

Air emissions inventory

management with the SAP

Environment, Health, and Safety

Management application

Collaboration in the cloud for

asset information

Further real-world awareness

(Internet of Things) and machine-

to-machine connectivity

Cloud-based applications for

transactional and collaborative

scenarios

SAP Predictive Maintenance and

Service – Cloud Edition

More innovations

Innovation highlights in utilities Operational efficiency for plants and grids


Customer


Innovation highlights in utilities The intelligent grid

Innovations related to the SAP

HANA platform for use in the

utilities industry

IT and operations technology

scenario for asset health

monitoring*

Continuous innovations to SAP

AMI Integration for Utilities

software, for example, device time

stamp

Utilities IT and operations

technology integration scenarios

on the Internet of Things–enabled,

in-memory platform as a service

SAP HANA Live: operational

reporting for utilities in the SAP

ERP application

Continued enablement and

extensions based on SAP HANA

Provision of flexible deployment

options (cloud and on premise)

Utilities: energy data

management – enhanced

monitoring of profile-value imports

More innovations

*Details coming soon


Customer


Innovation highlights in utilities Customer experience


reporting for utilities in the

SAP CRM application

Enhancements for Utilities Retail

Customers

Omni-channel Commerce &

Customer Engagement

SAP Multichannel Foundation

for Utilities Predictive sales analytics

Optimization and value cases

for customer relationship

management for utilities: one-

field search for business partner

and premise in the interaction

center

SAP Multichannel Foundation for

Utilities and Public Sector

software – enhanced



CRM application, with interaction

records

Cloud for Customers (C4C) in

Utilities (additional scenarios)*

Continuous Innovation for CRM

for Utilities*

More innovations

*Details coming soon


Customer

More innovations along the value map Solutions powered by innovations

Finance Financial Planning and Analysis

Accounting and Financial Close

Treasury and Financial Risk Management

Collaborative Finance Operations

Enterprise Risk and Compliance Management

Human

Resources

Core Human Resources and Payroll

Talent Management Time and Attendance Management

Workforce Planning and Analytics

Procurement Direct Procurement Self-Service Procurement

Strategic Sourcing and Contracting

Contingent Workforce Management

Services Procurement

Platform and Technology

Enterprise Technology Analytics Technology

Mobile Technology

In-Memory Technology

Human Resources

Energy Supply Chain

Optimization

Fuel Supply Chain Management

Energy Portfolio Management

Corporate Sustainability

Operational Efficiency

for Plants and Grids

Portfolio and Project Management

Asset Operations and Maintenance

Asset Network

Environment, Health, and Safety

The Intelligent Grid

Meter Data Management and Operations

Grid Data Processing and Analysis

Demand Side Management

Customer Education

Customer Experience

Multichannel Marketing

Sales and Customer Service for Residential Customers

Sales and Customer Service for Commercial and Industrial Customers

Bill to Cash

Click on blue boxes to discover more innovations

Travel Management

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Customer © 2014 SAP SE or an SAP affiliate company. All rights reserved. 11 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Customer

Learn more SAP customers and partners

► Call your SAP representative, or visit us online.

► Explore our solutions for utilities.

► Discover all recent innovations.

► Join the utilities community of practice.

► Visit us on YouTube.

► Follow us on Twitter. (#utilities)

► Explore our help portal.

► Find SAP Road maps on SAP Service Marketplace

http://www.sap.com/utilities

https://solutionexplorer.sap.com/solexp/ui/vlm/i_utility/vlm/i_utility-ind-i_utility

https://apps.support.sap.com/innovation-discovery/?Campaign_ID=InnoDisc_landing_page

http://scn.sap.com/community/utilities

https://www.youtube.com/playlist?list=PL3ZRUb1AKkpRLj2cqw5T5gqibdLxxbMBU

https://twitter.com/sapindustries

https://twitter.com/sapindustries

http://help.sap.com/utilities

http://service.sap.com/roadmap

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

13 © 2015 SAP SE or an SAP affiliate company. All rights reserved.

Appendix


Customer


Customer

Fuel Supply Chain Management Recent and planned innovations 1/5

Recent innovations

Key needs Key innovations Release

• Pre-defined industry and commodity-specific

pricing rules

• Ability of purchase managers to capture their

contracts in a user-friendly manner

• Complete audit support for contract and price

changes

• Higher degree of automation in month-end

processing

• Increased insight into contract optionalities

and contract fulfillment status

• Enhanced SAP Commodity

Procurement

• SAP enhancement package

7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Capture commodity contracts with commodity

price definitions based on market quotes like

index-based commodity pricing

• Increase people efficiency through fully

automated price calculation rather than

complex manual calculation

• Avoid overpayment of vendor invoices due to

miscalculations

• Require complete audit support

• Build a basis for hedge and risk management

• Commodity pricing engine for

procurement


6 for SAP ERP 6.0

Highlights

Value Map


Customer


Planned innovations

Key needs Key innovations

• Real-time insight into key risk indicators such

as net position and mark-to-market

• Detailed analysis of commodity-risk positions

• Mark-to-market key figures that help measure

risk-management efficiency

• Business-specific risk analysis

• Flexible and intuitive user interface

• Enhanced dashboards and

commodity analytics

Highlights

Value Map


Customer


Recent innovations


• Efficient weighing in waste-to-energy facilities

with optimized identification of relevant

contracts, orders, and vehicles

• Integration with all facility processes, including

the main scales, materials management,

waste-permit procedures, contract

management, and billing and cash desk

• Compliance with statutory regulations

and greater efficiency, especially with waste

legislation

• Waste-to-energy

– Integrated solution for waste-

to-energy processes that

includes streamlined

automation of logistics,

treatment, incineration, and

billing.


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Planned SAP HANA database support for SAP

MII to enable high performance data

acquisition in the SAP MII application layer

• Enablement of near real-time analysis of shop-

floor data for identification of preventive

actions

• SAP Manufacturing Integration

and Intelligence (SAP

MII) application, version for SAP

HANA planned

– Provision of robust enterprise

and cloud-level solutions

• SAP Manufacturing

Integration and Intelligence

15.0

Highlights

Value Map


Customer

Corporate Sustainability Recent and planned innovations 1/3

Recent innovations


• Must support large volumes of data across

many key performance indicators (KPIs) and

organizations

• Must have confidence in data to ensure risk-

free stakeholder reporting

• Must have the resources to manage and

maintain the application

• SAP Sustainability Performance

Management

• SAP Sustainability

Performance Management

3.0

Highlights

Value Map


Customer


Recent innovations


• Provide state of art visualization objects

instead of applets

• Provide a simplified design tool for plant

managers and IT developers to create plant

performance management dashboard by

consuming different objects in SAP MII without

having to code.

• SAP MII self-service composition

environment for new dashboards

– Drag and drop the report

builder to gain visibility across

all of the data in the

references from the SAP

Manufacturing Integration and

Intelligence (SAP MII)

application.



15.0

Highlights

Value Map


Customer


Recent innovations


• Planned SAP HANA database support for

SAP MII to enable high performance data

acquisition in the SAP MII application layer

• Enablement of near real-time analysis of shop-

floor data for identification of preventive

actions

• SAP Manufacturing Integration

and Intelligence (SAP

MII) application, version for SAP

HANA planned

– Provision of robust enterprise

and cloud-level solutions



15.0

Highlights

Value Map


Customer

Portfolio and Project Management Recent innovations 1/3

Recent innovations


• Easily access project timeline information

using graphical views

• Track the timelines for multiple projects in one

single view

• Improved graphical views • SAP Portfolio and Project

Management 6.1

• Perform recurring activities in project

maintenance with fewer clicks by improving

existing features and adding new quick-action

buttons

• Improved usability of project

maintenance

• SAP Portfolio and Project

Management 6.1

Highlights

Value Map


Customer


Recent innovations


• Greater flexibility in task structuring, especially

below the project definition

• Checklists that can be used to not only define

phase deliverables but also for task or

milestone deliverables

• Improved project structuring • SAP Portfolio and Project

Management 6.1

• Archive obsolete and past portfolio data to free

up memory and storage while maintaining

easy access within the application, thus

enabling historical research for comparison,

audits, and the like

• Display of archived portfolio data • SAP Portfolio and Project

Management 6.1

Highlights

Value Map


Customer


Recent innovations


• Ability to manage the product innovation

process end-to-end, from the idea to the

business case approval, through project

execution and closure

• Track the performance of an idea by linking it

with the portfolio item and the corresponding

development projects

• Integration to SAP Innovation

Management solution

• SAP Portfolio and Project

Management 6.1

• View and maintain object links to business

objects outside the SAP Portfolio and Project

Management application in a fast and efficient

way through an equal user interface in project

management and in portfolio management

• Aligned object-link maintenance • SAP Portfolio and Project

Management 6.1

Highlights

Value Map


Customer

Asset Operations and Maintenance Recent and planned innovations 1/6

Recent innovations


• Ease of use

• Better navigation

• Enhanced functionality for maintenance

planner and maintenance worker roles

• Usability improvements in the

SAP Enterprise Asset

Management Solution

– SAP EAM has improved

usability and functionality on

the Web user interface.


7 for SAP ERP 6.0 -

SAP_APPL 617: SP 0005

Highlights

Value Map


Customer


Recent innovations


• Visualize technical objects

• Visualize 3D products to identify parts quickly

• Visualize work instructions to improve

efficiency

• Visualization of technical objects

via SAP 3D Visual Enterprise

applications

• SAP enhancement

package 7 for SAP ERP 6.0

• Manage linear technical objects in a network • Enhancements for SAP Linear

Asset Management

– Primary innovations have

been in the areas of networks

and object links, network

attributes, and analytics.

• SAP enhancement


Highlights

Value Map


Customer


Planned innovations


• Ease of use


• Enhanced functionality for maintenance planner and

maintenance worker roles

• Usability improvements in the SAP Enterprise Asset

Management Solution EHP7 SP07

– Improvement of usability in the SAP Enterprise Asset

Management Solution (delivered with EHP7 SP07)

• Need to print related documents / attachments together

with Workorder Papers

• Need to print out different workpapers in a certain

sequence


• Less Clicks

• Easier use

• Improvements PM Order Printing

– PM Order Printing improvements which were

triggered by different user groups.

Highlights

Value Map


Customer


Planned innovations



• Less Clicks

• Easier use

• Easier handling of master data

• Improvements in Asset Operations Maintenance based

on innovation requests from different user groups

Highlights

Value Map


Customer


Recent innovations


• Reduce machine and equipment downtimes

• Increase resource utilization through more

efficient planning

• Increase transparency and optimize resource

assignments

• Enable flexibility in

changing plans necessitated by breakdowns

or unavailable resources, and the like

• Enhancements to the SAP

Multiresource Scheduling

application

– Improved scheduling and

planning efficiency

for maintenance activities and

resources.

• SAP Multiresource

Scheduling 9.0

Highlights

Value Map


Customer


Recent innovations


• Minimize cost of system ownership by

removing the need to implement various

business add-ins

• Assist with the critical tasks of organizing and

managing detailed safety templates

• Increase maintenance-worker acceptance and

use of the system

• Improve user productivity through system

usage

• Improvements to the SAP Work

Clearance Management

application

• SAP enhancement


Highlights

Value Map


Customer

Asset Network Recent and planned innovations 1/2

Recent innovations


• Provides asset operators with higher overall

equipment effectiveness, improved

maintenance efficiency and lower

maintenance costs. Faster reaction to alarms

and failures. Higher mean time between failure

and lower mean time to repair.

• Provides equipment manufactures with

improved service profitability by having lower

service costs and new revenue streams.

Higher percentage of calls resolved without

technician dispatch. Higher first-visit-fix rate,

higher service contract renewal rates. Enables

manufacturers to offer new innovative

business models.

• SAP Predictive Maintenance and

Service – Cloud Edition

• SAP PREDICTIVE MAINT

OD 1.0

Highlights

Value Map


Customer

Asset Network Recent and planned innovations 2/2

Recent innovations


• Identification of right time to inspect and

maintain an asset

• Identification of possible risks when preventive

maintenance is not performed

• Predictive maintenance and

service

– Based on historical utilization

of the asset, ability to predict

the potential failure of the

asset and estimate inspection

and maintenance tasks to

minimize unplanned

maintenance, improve

availability of assets, and

reduce relative risk while

operating assets

• SAP Predictive Maintenance

and Service 1.0

Highlights

Value Map


Customer

Environment, Health, and Safety Recent and planned innovations 1/5

Recent innovations


• Maintain environment, health, and

safety programs, including staying current with

regulatory changes

• Improve overall equipment effectiveness

• Reduce the total cost of environment, health,

and safety compliance, specifically health and

safety related measurements

• SAP Environment, Health, and


for industrial hygiene sample

management

• component extension 5.0 for

SAP Environment, Health,

and Safety Management -

EHSM 500: SP 0001

Highlights

Value Map


Customer


Recent innovations


• Reduce the occurrence of adverse incidents

and events

• Increase the number of proactive safety

measures

• Decrease incident, injury, and illness

frequency rates

• Lower the number and impact of production

interruptions due to incidents and accidents

• Improve overall equipment effectiveness

• Minimize the total cost of environment, health,

and safety compliance

• SAP Environment, Health, and


for incident management and risk

assessment



and Safety Management

Highlights

Value Map


Customer


Recent innovations


• Monitor emissions in the context of the ever-

changing regulatory environment

• Enhancements to SAP solutions

for environmental

compliance and energy

management

• SAP Environmental

Compliance 3.0 -SP015 for

ENV.COMPL. APPL.

MODULES 3.0

• Control costs for environment, health, and

safety programs

• Implement and sustain a global incident

management process at lower cost

• Support of safety culture and programs

• Visibility into safety performance, trends, and

risk “hot spots”

• Accurate and timely health and safety

reporting

• SAP Incident Management rapid-

deployment solution

– The SAP Incident

Management rapid-

deployment solution includes

functions of the SAP

Environment, Health, and

Safety Management (SAP


for recording and investigating

health and safety incidents,

regulatory reporting, and

analytics.



and Safety Management

Highlights

Value Map


Customer


Planned innovations


• Reduce the occurrence of adverse incidents and events

• Increase the number of proactive safety measures

• Decrease incident, injury, and illness frequency rates

• Reduce the number and impact of production

interruptions due to incidents and accidents

• Reduce the total cost of environment, health, and safety

compliance

• Risk assessment improvements to the SAP

Environment, Health, and Safety Management (SAP


• Flexibility to easily model diverse use cases

• Improved search flexibility for connected objects

• Ability to model complex interconnected changes

• Management of change (MOC)

Highlights

Value Map


Customer


Planned innovations


• Quantify and report on air emissions to help ensure legal

compliance

• Enable operations to stay in compliance with operating

permits

• Reduce the occurrence of excess air emissions into the

environment

• Reduce the total cost of environment, health, and safety

compliance

• Air emissions inventory management with the SAP

Environment, Health, and Safety Management

application

Highlights

Value Map


Customer

Meter Data Management and Operations Recent and planned innovations 1/8

Recent innovations


• Maintenance of external validation code

in SAP for Utilities solutions and provision to

meter data, unification, and

synchronization (MDUS) software

• Provision of meter-reading results in device

installation to MDUS

• Provision of disconnection documents to

MDUS

• Complete concept of MDUS-based validation

and estimation

• Continuous innovations for SAP


software, for example, time-of-

use (TOU) simulation


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Applicable for incremental improvements to

products and solutions SAP customers are

using today

• Suitable for small enhancements deliverable

via the SAP Notes tool and SAP support

packages for intuitive, fast adoption

• Open to SAP user groups and customer

communities

• Customer-driven with clear responsibilities on

both sides

• Project-oriented in its approach to

collaboration

– Customers to request a focus-topic project

– Customers collect and submit improvement

requests in defined focus-topic projects

• Customer connection (various

topics)

– Development and delivery of

customer-driven improvement

requests in a short time frame


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Rely on state-of-the-art and long-life business

systems

• Enable revenue assurance through reliable

and transparent business processes

• Improve regulatory compliance and market

communication

• Base your business decisions on real-time

information

• Keep the business-systems environment lean

• Stop losing time with slow business

transactions

• Industry-specific solutions for

utilities on the SAP HANA

platform


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Most users still experience SAP

software through SAP GUI and will profit from

the side panels, which are:

• Nondisruptive extensions of transactions

• In SAP NetWeaver Business Client software

• Attached to screen fields by scripting

technology from SAP GUI

• Side-panel adoption utilities • SAP enhancement package

7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Real-time operational reporting against live

data to deliver actionable information – with no

latency

• Visibility and insight into business operations

of periodic utilities processes, such as meter

reading and utilities billing

• Fast analysis of devices and their status

• Easy report consumption, creation, and

extension

• SAP HANA Live: operational


ERP application

– Provides virtual data models

(VDMs) for SAP HANA Live for

Utilities, edition for SAP ERP

• SAP HANA Live 1.0 for


-SP000 for HANA CONTENT

HBA ISU ECC 100

Highlights

Value Map


Customer


Recent innovations


• Adapt to fast changing technology and

business processes

• Avoid cost-intensive work-arounds and custom

enhancements

• Continuous innovations to SAP


software, for example, device

time stamp


7 for SAP ERP 6.0 -IS-UT

617: SP 0005


data for delivery of actionable information –

with no latency






extension


reporting for utilities device

management in SAP ERP




HBA ISU ECC 100

Highlights

Value Map


Customer


Planned innovations


• Improved and simplified usability

• Better selection criteria

• Customer-specific enhancements

• Utilities: energy data management – enhanced

monitoring of profile-value imports

Highlights

Value Map


Customer


Planned innovations


• Type ahead search:

• Better user experience

• Improved user productivity

• Accelerated profile data aggregation within the settlement

workbench of the SAP Energy Data Management

application:

• Shorter execution time for the energy settlement process

• Capability to handle large amounts of profile data

• Better compliance with legal regulations (faster response)

• Innovations related to the SAP HANA platform for use

in the utilities industry

Highlights

Value Map


Customer

Demand-Side Management Recent innovations

Recent innovations


• Significantly reduce implementation cost and

time through use of best-practice

implementation content

• Manage and track energy-efficiency and

demand-response programs, related projects,

cost and budget, energy savings, and other

goals across departments and with external

stakeholders, such as contractors and

customers

• Meet regulatory and corporate reporting

requirements

• SAP Energy Demand-Side

Management for Utilities wave 2


3 for SAP CRM 7.0

Highlights

Value Map


Customer

Multichannel Marketing Recent innovations

Recent innovations


• Compelling user experience across all devices

• Streamlined and unique interface to access

back-end business systems replacing

expensive single point-to-point integration that

do not scale

• Scalability, security, and open ID, deployed on

premise and on Cloud

• Simpler, affordable development

• Access to business processes based on open

standards – on a multichannel foundation

• SAP Multichannel Foundation for

Utilities

– SAP Multichannel Foundation

for Utilities is a customer-

facing software that allows

utility companies to interact

with their customers through

different channels, such

as Web (online self-services),

mobile, and social networks.

Its main deliverable is Open-

Data Protocol (OData)

services that provide read and

write access to SAP ERP

Central Component (the

industry-specific solution for

utilities) and customer-

relationship-

management systems.

• SAP Multichannel Foundation

for Utilities 1.0

Highlights

Value Map


Customer

Sales and Customer Service for Residential

Customers Recent and planned innovations 1/13

Recent innovations


• Greater flexibility in the process of selling

energy products

• Intuitive sales of an energy package with the

option for end consumers to buy individual

products or services as they wish

• Enhancements to product finder and

configurator (PFC) that provide this flexibility

• Addition of price and consumption data on the

summary page that enables the sales agent to

confirm with the customer the terms that

have been discussed and agreed upon;

subsequent reduction in after-call follow-

ups that resulted from the delivery of

inaccurate information to customers

• Mobile performance of PFC improved to

provide a better user experience

• Enhancements for utilities retail

customers

– Improvements in the sales

process to residential

customers provide more

information and greater

flexibility – and

ultimately deliver a better user

experience


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0005

Highlights

Value Map


Customer



Recent innovations


• Deliver a sales process that is deployable

over multiple channels, from the call center,

on mobile devices, and via the Web

• Enable PFC for use on mobile devices and the

Web, providing key functionality for

products to be identified and configured during

the selling process

• Deliver easy access to the configuration from

different channels, including the Web or

mobile devices

• Empower the customer to create personalized

UIs via modern UI5 technology

• Maintain consistent access to the product

modeling and utilities functionality

• Access a modern and open framework

• Achieve full integration into the back-end

systems

• Save time by working with a document of high

integrity

• Tap into stored data for reuse, such as for

providing new quotes

• Enhancements to product finder

and configurator (PFC) for

utilities


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0003

Highlights

Value Map


Customer



Recent innovations


• Compelling and consistent user experience

and information across all devices

• Streamlined and standardized interface

to access back-end business systems,

replacing expensive, single, point-to-point

integration that does not scale


premise and on cloud

• Simpler, faster, and, thus, more affordable

development of consumer apps by allowing

app developers to use familiar Web-

development tools and techniques without

worrying about back-end integration




Utilities – responsive design UI


for Utilities 1.0 -UMCCRM01

700: Support Package 0003

Highlights

Value Map


Customer



Recent innovations


• Real-time, zero-latency operational reporting

against live data, providing actionable

information


• Intuitive report consumption, creation, and

extension



SAP CRM application


Utilities, edition for SAP CRM


HBA CRMIU 100

• Straightforward and intuitive business-partner

search with automatic suggestions and error

tolerance

• Optimization and value cases for

customer relationship

management for utilities: one

field search in interaction center


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0004

Highlights

Value Map


Customer



Recent innovations




information



extension



CRM application, with utilities

quotations




HBA CRMIU 100

• Improve call center efficiency and call center

agent productivity

• Facilitate call center sales

management processes

• Enhance usability of the Interaction Center for

Utilities

• Customer Interaction and Sales

Management for Utilities


3 for SAP CRM 7.0

Highlights

Value Map


Customer



Recent innovations


• Customer ability to store meter readings,

reverse billing documents (full, billing, and

adjustment reversals) and directly request an

instant or corrected bill

• Work center that is focused around billing and

invoice documents, billing orders, meter

readings, and a bill-correction process

• Enhanced functionality for the reversal of

billing documents and instant bill creation or

simulation within the customer relationship

management (CRM) user interface of the

industry-specific solution for utilities

• New functionality for the simulation or creation

of an instant bill, for instance, after the

customer has provided new meter-reading

results

• Utilities bill corrections

– Ability for a call-center

agent to select and correct

inaccurate bills or invoices in

CRM, in the business role of

UTIL_IC


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0001

Highlights

Value Map


Customer



Recent innovations


• Complete bill-correction functionality in the

sales role for the key account manager for

commercial and industrial customers

• Utilities bill correction in the

UTIL_SALES business role

– Wave 2 development that

has added the bill-correction

process to the UTIL_SALES

business role, thus

enabling UTIL_SALES agents

to process bill corrections


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0003

Highlights

Value Map


Customer



Recent innovations


• Promotion of energy efficiency

• Reduced risk of losing customers and revenue

• New products and services

• Introduction of smart-meter technology

• Extension of customer choice

• Price sensitivity

• Expectation of high service quality

• Adaptation to business changes

• Introduction of new business models

• SAP CRM Interaction Center

rapid-deployment solution for use

in utilities (enhanced)

– The innovation provides

various enhancements to the

SAP CRM Interaction Center

based on input received from

customers. There are new

tools for definition and

configuration of utility products

in customer relationship

management (CRM).


3 for SAP CRM 7.0

Highlights

Value Map


Customer



Recent innovations






do not scale







Utilities
















relationship-

management systems.


for Utilities 1.0

Highlights

Value Map


Customer



Recent innovations




using today





communities


both sides


collaboration





topics)





7 for SAP ERP 6.0

Highlights

Value Map


Customer



Recent innovations


• Availability and accessibility of all relevant

billing master data within the customer

relationship management (CRM)

system that is stored in the industry-specific

solution for utilities (IS-U)

• Utilities bill correction with

Dynamic Period Control

– Enables call-center agents to

perform complete analyses of

data that might influence

billing results, including data

stored in the IS-U, such as

meter readings and billing

periods


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0006

Highlights

Value Map


Customer



Planned innovations


• Compelling and consistent user experience and

information across all devices

• Streamlined and standardized interface to access back-

end business systems, replacing expensive, single, point-

to-point integration that does not scale

• Scalability, security, and open ID deployed on premise

and in the cloud

• Simpler, faster, and, subsequently more affordable

development of consumer apps by allowing app

developers to use familiar Web-development tools and

techniques without worrying about back-end integration

• SAP Multichannel Foundation for Utilities and

Public Sector software – enhanced

Highlights

Value Map


Customer



Planned innovations


• Straightforward and intuitive business partner search with

automatic suggestions and error tolerance

• Optimization and value cases for customer relationship

management for utilities: enhanced one-field search for

business partner and premise in the interaction center

• Real-time, zero-latency operational reporting against live

data, providing actionable information


• Intuitive report consumption, creation, and extension

• SAP HANA Live: operational reporting for utilities in the

SAP CRM application, with interaction records

Highlights

Value Map


Customer

Sales and Customer Service for Commercial and

Industrial Customers Recent and planned innovations 1/15

Recent innovations















periods


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0006

Highlights

Value Map


Customer



Recent innovations


• Automate the time-intensive, error-prone

process of assigning labels to object sets,

which might contain hundreds or thousands of

objects

• Use generally accepted business rules

framework plus (BRFplus)

• Dramatically reduce effort by using label

determination rules

• Dynamic label determination in

object sets for utilities


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0005

Highlights

Value Map


Customer



Recent innovations

















results






UTIL_IC


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0001

Highlights

Value Map


Customer



Recent innovations


• Compelling and consistent user experience

and information across all devices

• Streamlined and standardized interface

to access back-end business systems,

replacing expensive, single, point-to-point

integration that does not scale


premise and on cloud

• Simpler, faster, and, thus, more affordable

development of consumer apps by allowing

app developers to use familiar Web-

development tools and techniques without

worrying about back-end integration




Utilities – responsive design UI


for Utilities 1.0 -UMCCRM01

700: Support Package 0003

Highlights

Value Map


Customer



Recent innovations


• Customer interactions: Receive and pay

bill primarily via mail; report and

track outages primarily via phone; start or stop

service primarily via phone

• Customer uncertainty: Why is the bill high?

How can I save? Am I using more than others

like me? When will my power be restored?

Why are my neighbors not out? How can I get

emergency power? What should I expect my

bill to be? What are my different options for

payments? Are there any special incentives?

• Customer costs: $3,000 per year ($250 per

month); 50 minutes spent on calls annually (10

minutes per outage, 5 outages per year); 30

minutes spent on calls per move (move-out,

move-in); and 10 minutes spent on calls per

change

• SAP Utilities Customer

Engagement mobile solution


7 for SAP ERP 6.0

Highlights

Value Map


Customer



Recent innovations


• Deliver a sales process that is deployable

over multiple channels, from the call center,

on mobile devices, and via the Web

• Enable PFC for use on mobile devices and the

Web, providing key functionality for

products to be identified and configured during

the selling process

• Deliver easy access to the configuration from

different channels, including the Web or

mobile devices

• Empower the customer to create personalized

UIs via modern UI5 technology

• Maintain consistent access to the product

modeling and utilities functionality

• Access a modern and open framework

• Achieve full integration into the back-end

systems

• Save time by working with a document of high

integrity

• Tap into stored data for reuse, such as for

providing new quotes

• Enhancements to product finder

and configurator (PFC) for

utilities


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0003

Highlights

Value Map


Customer



Recent innovations










business role, thus




3 for SAP CRM 7.0 -

BBPCRM 713: SP 0003

• Straightforward and intuitive business-partner

search with automatic suggestions and error

tolerance



management for utilities: one

field search in interaction center


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0004

Highlights

Value Map


Customer



Recent innovations


• Promotion of energy efficiency

• Reduced risk of losing customers and revenue

• New products and services

• Introduction of smart-meter technology

• Extension of customer choice

• Price sensitivity

• Expectation of high service quality

• Adaptation to business changes

• Introduction of new business models

• SAP CRM Interaction Center

rapid-deployment solution for use

in utilities (enhanced)

– The innovation provides

various enhancements to the

SAP CRM Interaction Center

based on input received from

customers. There are new

tools for definition and

configuration of utility products

in customer relationship

management (CRM).


3 for SAP CRM 7.0

Highlights

Value Map


Customer



Recent innovations






do not scale







Utilities
















relationship-

management systems.


for Utilities 1.0

Highlights

Value Map


Customer



Recent innovations




information



extension



SAP CRM application




HBA CRMIU 100

Highlights

Value Map


Customer



Recent innovations




using today





communities


both sides


collaboration





topics)





7 for SAP ERP 6.0

Highlights

Value Map


Customer



Recent innovations




information



extension



CRM application, with utilities

quotations




HBA CRMIU 100

Highlights

Value Map


Customer



Recent innovations


• Improve call center efficiency and call center

agent productivity

• Facilitate call center sales

management processes

• Enhance usability of the Interaction Center for

Utilities

• Customer Interaction and Sales

Management for Utilities


3 for SAP CRM 7.0

• Straightforward and intuitive business partner

and premise search with automatic

suggestions and error tolerance



management for utilities: one-

field search for business partner

and premise in the interaction

center


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0006

Highlights

Value Map


Customer



Planned innovations


• Compelling and consistent user experience and

information across all devices

• Streamlined and standardized interface to access back-

end business systems, replacing expensive, single, point-

to-point integration that does not scale

• Scalability, security, and open ID deployed on premise

and in the cloud

• Simpler, faster, and, subsequently more affordable

development of consumer apps by allowing app

developers to use familiar Web-development tools and

techniques without worrying about back-end integration

• SAP Multichannel Foundation for Utilities and

Public Sector software – enhanced

Highlights

Value Map


Customer



Planned innovations


• Straightforward and intuitive business partner search with

automatic suggestions and error tolerance

• Optimization and value cases for customer relationship

management for utilities: enhanced one-field search for

business partner and premise in the interaction center

• Real-time, zero-latency operational reporting against live

data, providing actionable information


• Intuitive report consumption, creation, and extension

• SAP HANA Live: operational reporting for utilities in the

SAP CRM application, with interaction records

Highlights

Value Map


Customer

Bill to Cash Recent and planned innovations 1/11

Recent innovations


• Quickly view, access, and act on key

information within FICA

• Respond to potential KPI information

regarding overdue items

• Overdue item analysis –

application for FICA key-

performance-indicator cockpit

– Display overdue item analysis

app in the SAP Fiori

launchpad for contract

accounts receivables manager


7 for SAP ERP 6.0 -FI-CAX

617: SP 0006

Highlights

Value Map


Customer


Recent innovations




using today





communities


both sides


collaboration





topics)





7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Usage of the new bill-correction work center,

especially for bills created with DPC settings

• Completion of bill-correction functionality for all

kinds of billing documents

• Flexible back billing of periods and corrections

of bills that were based on inaccurate meter-

reading estimates

• Dynamic period control billing for

utilities bill corrections

– Dynamic periodic control

(DPC) for back-billing flexibility

that is incorporated into

the customer relationship

management (CRM) bill-

correction process for more

accurate bill adjustments


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0005

Highlights

Value Map


Customer


Recent innovations















periods


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0006

Highlights

Value Map


Customer


Recent innovations


• Leveraging the advantages of smart meters

– Offering new time-of-use tariffs

– Convincing customers to choose new time-

of-use tariffs and participate in demand-

response programs

• Introducing and using demand-response

programs effectively

– Giving efficiency incentives to consumers to

shift their consumption away from peak

time

– Realizing significant cuts in peak

consumption

• Conditional billing

– Leverage the advantages of

smart meters by offering new

time-of-use tariffs and

convincing end consumers to

choose them by participating

in demand-response

programs. Introduce and use

demand-response programs

effectively. Give efficiency

incentives to consumers to

shift their consumption away

from peak time and, thus,

realize a significant cut in peak

consumption.


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Rely on state-of-the-art and long-life business

systems

• Enable revenue assurance through reliable

and transparent business processes

• Improve regulatory compliance and market

communication

• Base your business decisions on real-time

information

• Keep the business-systems environment lean

• Stop losing time with slow business

transactions

• Industry-specific solutions for

utilities on the SAP HANA

platform


7 for SAP ERP 6.0

Highlights

Value Map


Customer


Recent innovations


• Most users still experience SAP

software through SAP GUI and will profit from

the side panels, which are:

• Nondisruptive extensions of transactions

• In SAP NetWeaver Business Client software

• Attached to screen fields by scripting

technology from SAP GUI

• Side-panel adoption utilities • SAP enhancement package

7 for SAP ERP 6.0









business role, thus




3 for SAP CRM 7.0 -

BBPCRM 713: SP 0003

Highlights

Value Map


Customer


Recent innovations



data to deliver actionable information – with no

latency






extension



ERP application

– Provides virtual data models

(VDMs) for SAP HANA Live for





HBA ISU ECC 100

Highlights

Value Map


Customer


Recent innovations

















results






UTIL_IC


3 for SAP CRM 7.0 -

BBPCRM 713: SP 0001

Highlights

Value Map


Customer


Planned innovations


• Real-time operational reporting against live data to deliver

actionable information – with no latency

• Visibility and insight into business operations of periodic

utilities processes, such as industry-specific solution for

utilities (IS-U) invoicing

• Fast analysis of invoicing documents

• Easy report consumption, creation, and extension

• SAP HANA Live: operational reporting for utilities

invoicing in the SAP ERP application

Highlights

Value Map


Customer


Planned innovations



• Better user experience

• Improved user productivity


workbench of the SAP Energy Data Management

application:

• Shorter execution time for the energy settlement process

• Capability to handle large amounts of profile data

• Better compliance with legal regulations (faster response)

• Innovations related to the SAP HANA platform for use in

the utilities industry

Highlights

Value Map

Innovation details


Customer

Recent innovations

Fuel Supply Chain Management Enhanced SAP Commodity Procurement

SAP enhancement package 7 for SAP ERP 6.0

Scope Key benefits

• Additional commodity-specific pricing rules delivered as

standard

• Improved usability for commodity pricing

• Enhanced audit trail and compliance

• Accelerated commodity month-end processing (including

accruals)

• Commodity procurement analytics, such as contract

processing monitor and contract flexibility

• Easier and faster implementation and customizing

• Higher acceptance by procurement managers, better data

quality, and fewer errors – resulting in higher efficiency

• Full audit support accelerates and simplifies the audit

process

• Faster closing of books and less manual effort with fewer

errors

• Increased visibility of contract status, resulting in timely

and effective decisions


Customer

Recent innovations

Fuel Supply Chain Management Commodity pricing engine for procurement


Scope Key benefits

• Commodity pricing allows for definition of price calculation

rules for multiple commodities and provides for flexible

quotation periods

• Automated bonus and penalty calculation based on

delivered qualities and contract terms

• Technology and suite renovation: from Java to ABAP for

formula evaluation and formula assembly; customer-

specific routines (user exits) can be programmed in ABAP

• CPE in commodity procurement (SAP ERP)

• Second-level pricing analysis, explaining price calculation

to end users

• Reduced total cost of ownership through stable

architecture

• Increased people efficiency through fully automated price

calculation rather than complex manual calculation

• No overpayment of vendor invoices due to miscalculations

• Complete audit support

• Basis for hedge and risk management

• Fully integrated with pricing functions in SAP ERP,

available for all industries

• Applicable to purchasing (materials management) and

sales and distribution functions in SAP ERP and to SAP

Global Trade Management


Customer

Planned innovations

Fuel Supply Chain Management Enhanced dashboard and commodity analytics

Scope Key benefits

• Analytical reporting based on customer-defined

characteristics with predefined analytics for SAP HANA Live

• Enhanced mark-to-market reporting enabling day-over-day

comparisons and access to historic values with refined

granularity

• Additional position reporting views enabling additional risk

management strategies

• Dashboard including important key performance indicators

(KPIs) of risk at a glance

• User ability to choose from a configurable set of KPIs

according to business needs

• Drill-down functionalities for root-cause analysis

• Prebuilt virtual data models for real-time transactional

analytics

• Increased level of detail for risk analysis

• Higher performance levels enabled by the SAP HANA

platform

• Better understanding of changes to the risk situation

• Innovative position reporting that supports different

commodity risk-management strategies

• Understanding of the changes in the risk situation

compared to previous days

• Ability to analyze commodity risk position information by

relevant attributes such as geographies and

organizational units

• Ability to analyze the attribution of influencing

factors, such as regions or portfolio


Customer

Recent innovations

Fuel Supply Chain Management Waste-to-energy


Scope Key benefits

• Generate energy and heat from the incineration of waste,

refuse-derived fuel, landfill gas, or biogas more reliably

and cost effectively

• Integrate your scales with the SAP ERP application and

with all of the other functionalities of the application

• Access automated documentation to support regulatory

compliance

• Real-time integration of scales into SAP ERP

• Efficient weighing in waste-to-energy facilities through

the optimized identification of relevant contracts, orders,

and vehicles

• Comprehensive incorporation of the weighing process

with the overall process flow

• Automated operations-log functionality


Customer

Recent innovations

Fuel Supply Chain Management SAP Manufacturing Integration and Intelligence (SAP MII) application,

version for SAP HANA planned

SAP Manufacturing Integration and Intelligence 15.0

Scope Key benefits

• Run SAP MII on SAP NetWeaver 7.40 technology

platform stack with SAP HANA as the underlying

database

• Enable HANA Smart Data Access (SDA) to synchronously

query data out of the MII Query Template layer.

• High performing in-memory analytics for large amounts

of data (Big Data)

• Simplification of the overall stack for customers

• New insights into the shop floor based on trends and

predictions with functionalities from SAP HANA

• Near real-time analysis of shop-floor data for

identification of preventive actions

• Ability to manage large volumes and multiple types of

data and subsequent ability to develop, train, and utilize

predictive techniques (such as regression and heuristic)

for forward-looking analyses


Customer

Recent innovations

Corporate Sustainability SAP Sustainability Performance Management

SAP Sustainability Performance Management 3.0

Scope Key benefits

• Improved historical data upload process

– Increased speed of scheduled and ad hoc data

requests

– Optimized approval screen for faster key performance

indicator (KPI) loading

– Reduced scope of the KPI views in the adjustment

screen

– Advanced code changes to the business

warehousing query mechanisms

– Enhanced support for more complex calculations

– Added support across the application to allow more

special characters

– Added how-to guides for key implementation steps in

documentation

– Improved the general help and functional

documentation

• Performance enhancements: provides improvements to

allow management of more KPIs across more

organizational units

• Quality and usability improvements: improve the overall

user experience by supporting more complexity within

the application with less opportunity for user or

application error

• Documentation: provide streamlined application support

during the implementation and maintenance phases by

improving knowledge materials


Customer

Recent innovations

Corporate Sustainability SAP MII self-service composition environment for new dashboards


Scope Key benefits

• Browser(HTML5) based design tool for dashboard

creation by consuming different MII objects e.g. queries,

display template, plant information catalogue via drag &

drop.

• Provides WYSIWYG based design.

• Source code generation for the designed dashboard and

possibility to extend through custom coding

• Ability to use script assistance functionality for custom

coding

• Integrating tag value changes directly to browser using

web socket interface.

• Support for HTML5 based user interface objects

• Simplified interface for dashboard creation.´

• A tool which can be used by business users also along

with IT developers.

• Reduce the time required for dashboard creation

• Drag and drop of different MII objects for development of

Web pages

• HTML and JavaScript generation to support hand-edits

of HTML and JavaScript


Customer

Recent innovations

Corporate Sustainability SAP Manufacturing Integration and Intelligence (SAP MII) application,

version for SAP HANA planned


Scope Key benefits

• Run SAP MII on SAP NetWeaver 7.40 technology

platform stack with SAP HANA as the underlying

database

• Enable HANA Smart Data Access (SDA) to synchronously

query data out of the MII Query Template layer.

• High performing in-memory analytics for large amounts

of data (Big Data)

• Simplification of the overall stack for customers

• New insights into the shop floor based on trends and

predictions with functionalities from SAP HANA

• Near real-time analysis of shop-floor data for

identification of preventive actions

• Ability to manage large volumes and multiple types of

data and subsequent ability to develop, train, and utilize

predictive techniques (such as regression and heuristic)

for forward-looking analyses


Customer

Recent innovations

Portfolio and Project Management Improved graphical views

SAP Portfolio and Project Management 6.1

Scope Key benefits

• Various usability improvements to graphical views, with

both single-project and multiproject monitors, such as

• Preventing the start of the automatic scroll with the select

feature

• Default start view for graphical views

• Improved data display

• Improved user efficiency through the optimized display

of project information in graphical views; full project

views provided to project managers with fewer clicks

• Easier and faster orientation in graphical views with less

distortion and interactive steps via personalized default

settings


Customer

Recent innovations

Portfolio and Project Management Improved usability of project maintenance


Scope Key benefits

• Optimized task maintenance, including

– Better cut, copy, and paste, especially between phases

and the project header

– Inclusion of subtrees and elements from operational

projects

– Ability to clear constraints with a single click

• Better role and resource planning, such as

– Resource searches with type-ahead features and

additional columns

– Ability to select or delete multiple items at once

• Enhanced general usability, for example,

– Improved create buttons for project elements

– Ability to set the cursor focus to description

• Increase efficiency of users performing project

maintenance by requiring fewer clicks for activities that

are performed frequently


Customer

Recent innovations

Portfolio and Project Management Improved project structuring


Scope Key benefits

• Task hierarchies listed below project definitions

• Checklists appearing below tasks

• Improved structuring possibilities that allow

for hierarchically structured projects without the need for

phases

• Extended maintenance of checklists that allows for

the implementation of new business processes with

checklists attached to tasks or phases

• Consistent maintenance feature that improves usability

for end users


Customer

Recent innovations

Portfolio and Project Management Display of archived portfolio data


Scope Key benefits

• Search and display archived portfolio data directly

embedded in the business application

• Retrieve data from archives much more easily

and, thus, enable earlier archiving to free memory and

storage and reduce the cost of operations


Customer

Recent innovations

Portfolio and Project Management Integration to SAP Innovation Management solution


Scope Key benefits

• Link portfolio or project data to ideas in SAP Innovation

Management

• Access linked ideas directly out of the portfolio and

project management screens and vice versa

• Leverage object links for end-to-end analytics of the

innovation process


Customer

Recent innovations

Portfolio and Project Management Aligned object-link maintenance


Scope Key benefits

• Align the user interfaces of object links with the user

interface in project management

• Optimize maintenance via an equal user interface for

object links, especially when users have to maintain

links in portfolio management and project management


Customer

Recent innovations

Asset Operations and Maintenance Usability improvements in the SAP Enterprise

Asset Management Solution

Scope Key benefits

• Improvements enable maintenance planners and workers

to use the EAM Web user interface to do their jobs more

efficiently

• There are usability and functionality enhancements to

several areas, including orders, notifications, task lists, lists,

and order/notification information center

• Improved usability

• More efficient maintenance

• Improved planning, and execution


Customer

Recent innovations

Asset Operations and Maintenance Visualization of technical objects via SAP 3D Visual Enterprise applications


Scope Key benefits

• Distribution of sophisticated 2D and 3D viewing,

collaboration, publishing, and mark-up functionalities to

everyone in the enterprise

• Visualization of technical objects in master data

• Spare-parts selection with the SAP 3D Visual Enterprise

Viewer application

• Visual instructions for maintenance work

• Assignment of documents to maintenance orders

• Increased technician efficiency while in the field

• Optimized asset utilization and minimized downtime


Customer

Recent innovations

Asset Operations and Maintenance Enhancements for SAP Linear Asset Management


Scope Key benefits

• Enhancements to networks and object links to include

linear objects

• Management of network attributes

• Dynamic segmentation analysis

• Content in SAP BusinessObjects business intelligence

solutions for linear asset management and operational

account assignment

• Enterprise services for key objects

• True peer-to-peer relationships can be represented by

associating link-node assets in series


Customer

Planned innovations

Asset Operations and Maintenance Usability improvements in the SAP Enterprise

Asset Management Solution EHP7 SP07

Scope Key benefits

• Improvements enable maintenance planners and workers

to use the EAM Web user interface to do their jobs more

efficiently

• There are usability and functionality enhancements to

several areas, including orders, task lists

• Improved usability

• More efficient maintenance

• Improved planning, and execution


Customer

Planned innovations

Asset Operations and Maintenance Improvements PM Order Printing

Scope Key benefits

• This requirement has been triggered by different user

groups

• The functionality supports the Maintenance planer

to mass print one or multiple orders in an efficient way

with one click

• Consolidation of different documents into one document is

possible

• Mass Printing / Sequencing of Work Paper for one /

multiple Orders

• Printing / Sequencing of accompanying documents from

– Functional Location

– Equipment

– Archiving Link Documents of Order

– Generic Object Services of Order

– Preview of PM Workpaper Documents

– Save of PM Workpaper Documents on a local drive

– Consolidation of different pdf into one


Customer

Planned innovations

Asset Operations and Maintenance Improvements in Asset Operations Maintenance

Scope Key benefits

• The requirements have been triggered by different user

groups.

– Improved maintenance, planning, and execution

– Improved maintenance efficiency / simplicity in Master

Data

– Better possibility to integrate from external systems to

SAP

• Mass Change of Maintenance Plans

– Mass change of Maintenance Items

– Change of Notification Type

– Follow On Order

– Set Notification Codes inactive

– Inactivation of dependant object when setting Technical

Object inactive

– Allow Shop Papers to be printed before Release and

after Technical COmpletion

– Counting List entries in all PM Lists

– BADI for influencing Compatible Unit Bundling Logic

– Additional features in EAM BAPI´s


Customer

Recent innovations

Asset Operations and Maintenance Enhancements to the SAP Multiresource Scheduling application

SAP Multiresource Scheduling 9.0

Scope Key benefits

• Bundle maintenance activities

• Review asset availability for scheduling purposes

• Create capacity-leveling scenarios on the work-center

level

• Access extended Web user interface

• Enable mid- and long-term capacity planning

• Readily capture external capacity

• Access extended tool planning

• Increased asset utilization

• Improved responsiveness through the flexible

adjustment of maintenance schedules to changing

demands

• Reduced cost through optimized resource utilization and

streamlined dispatching processes

• More transparent ongoing and upcoming maintenance

activities


Customer

Recent innovations

Asset Operations and Maintenance Improvements to the SAP Work Clearance

Management application


Scope Key benefits

• Enable work clearance management functionality on the

SAP HANA platform

• Improve safety template functionality

• Enhance usability, simplicity, and flexibility

• Enrich mass processing

• Optimize processing functionality

• Enable preparation and ongoing management

of comprehensive, reusable safety templates for extensive

planned-maintenance actions

• Improve ease of use for maintenance workers

• Benefit from the ability to mass process master and

transactional data


Customer

Recent innovations

Asset Network SAP Predictive Maintenance and Service –

Cloud Edition

SAP PREDICTIVE MAINT OD 1.0

Scope Key benefits

• Remotely sense operational data from equipments

• Analyze and monitor equipment data and correlate with

business information to predict future malfunctions

• Optimize maintenance and service operations and enable

new business models around the equipment

• Lower unplanned downtime (-44%)

• Lower annual service and maintenance costs (-17%)

• Higher return on assets (+28%)


Customer

Recent innovations

Asset Network Predictive maintenance and service

SAP Predictive Maintenance and Service 1.0

Scope Key benefits

• Leveraging in-memory computing analytics (SAP HANA) to

predict failure based on a certain confidence and risk level

• Grouping multiple asset health monitors

• Identification of trends in heath indicators for assets

• Predicting optimum time at which inspection as well as

maintenance should be planned, based on trends in

historical failures, age, utilization, environment, and other

parameters

• Increased availability of assets

• Improved compliance

• Reduced cost

• Improved asset safety


Customer

Recent innovations

Environment, Health, and Safety SAP Environment, Health, and Safety Management application for

industrial hygiene sample management

component extension 5.0 for SAP Environment, Health, and Safety Management -EHSM 500: SP 0001

Scope Key benefits

• Create an industrial hygiene measurement campaign

• Execute sampling

• Monitor the measurement campaign

• Review and validate data

• Create and review campaign reports

• Review performance in exposure reduction

• Improve risk identification and mitigation

• Efficiently manage measurement campaigns based on

current and future exposure situations

• Update programs when regulatory requirements change

• Manage the industrial hygiene monitoring program,

including an overview of existing exposure

assessments, to better plan future measurements


Customer

Recent innovations

Environment, Health, and Safety SAP Environment, Health, and Safety Management application for incident

management and risk assessment

component extension 4.0 for SAP Environment, Health, and Safety Management

Scope Key benefits

• Enhancements to root-cause investigation steps that

relate incident causes to risk controls

• Improvements to incident-authorization objects

• Changes to the incident category

• Ability to reopen "void" incidents

• Enhancements to task management, including changes to

due dates and creation of change requests through

integration to the SAP Management of Change application

• Risk-based proposal for health surveillance

• Risk assessment for chemicals, chemical-data

management, analytics for chemical-inventory reporting,

and chemical safety instructions

• Alignment of root causes and risk controls

• More flexibility to define access on incident tabs and

documents

• Intuitive recategorization of incidents that are initially

noted incorrectly or that change in severity from near-

miss to injury

• Adjustment of action plans when business needs

change

• Trigger-related business process for tasks that involve

process changes

• Increased effectiveness of occupational health program

with risk-based determination of health surveillance

• Management of safety data used in risk assessments

and in creating chemical inventory reports and safety

instructions


Customer

Recent innovations

Environment, Health, and Safety Enhancements to SAP solutions for environmental compliance and energy

management

SAP Environmental Compliance 3.0 -SP015 for ENV.COMPL. APPL. MODULES 3.0

Scope Key benefits

• Improvements to user interface performance

• New Excel-based data load tool

• Track consumptions and emissions across assets,

individual sites, and entire enterprises

• Better comply with diverse regulations, strengthen the

brand, reduce costs, and gain a competitive advantage

• Achieve better usability and lower total cost of

ownership through improved user interface performance

• Reduce implementation costs through file-based data

load


Customer

Recent innovations

Environment, Health, and Safety SAP Incident Management rapid-deployment solution

component extension 4.0 for SAP Environment, Health, and Safety Management

Scope Key benefits

• Now supports component extension 4.0 for SAP EHS

Management [Please see editor comment about this.]

• Added off-line recording of incidents with the SAP

Interactive Forms software by Adobe

• Scope items are included for injuries/illnesses, near-

misses, and safety observations

• Prevent incidents by identifying issues early and

focusing investments efficiently

• Increase productivity by minimizing time spent on

incident management

• Create transparency and standardization with standard

templates, task tracking, and analytical reporting

• Prove compliance with critical data, documents, record

keeping, and reports


Customer

Planned innovations

Environment, Health, and Safety Risk assessment improvements to the SAP Environment, Health, and

Safety Management (SAP EHS Management) application

Scope Key benefits

• Sample management process enhancements

• Management of chemical data update process

• Support of content update for occupational exposure

limits (OELs)

• Simplification of the risk assessment process for casual

users

• Manage the industrial hygiene monitoring program,

including an overview of existing exposure assessments

and reporting, to better plan future measurements

• Enable casual users to participate in risk assessments to

maximize safety performance

• Support legal compliance to industrial hygiene

monitoring requirements

• Maintain an accurate inventory of hazardous chemicals


Customer

Planned innovations

Environment, Health, and Safety Enhancements for management of change (MOC)

Scope Key benefits

• Enhanced integration functionality

• Parent-child relationships between change requests

• Usability enhancements including field and status control

• Proactive reminder logic for tasks

• Minimized coding requirements and total cost of

ownership

• Reduced task supervision effort for MOC coordinators

• Improved traceability of review and decision process


Customer

Planned innovations

Environment, Health, and Safety Air emissions inventory management with the SAP Environment, Health,

and Safety Management application

Scope Key benefits

• Manual collection of emission measurement data

• Automatic data collection from shop-floor systems

• Calculation of measurement results

• Creation of emissions inventory and deviation reports

• Manage the air emissions inventory process throughout

an entire organization

• Efficiently manage both manual and automated data

collection

• Convert raw data into final results for reporting

• Detect and communicate deviations for quick action

• Maintain legal compliance with regulatory requirements


Customer

Recent innovations

Meter Data Management and Operations Continuous innovations for SAP AMI Integration for Utilities software, for

example, time-of-use (TOU) simulation


Scope Key benefits

• Time-of-use simulation for time-series values based on

MDUS

• Support of validation, editing, and estimation in MDUS

• Handling of smart-meter functionalities

• Flexible control of business processes that

are dependent on technical, regulatory, and business-

related requirements

• Substitution of primitive work-arounds used in small pilot

projects


Customer

Recent innovations

Meter Data Management and Operations Customer connection (various topics)


Scope Key benefits

• Meter to bill (industry-specific solution for utilities)

– Archive simulated billing documents

– Separate authorization object for instant facts

– Move proof of delivery to new premises

– Check process dependencies

– Validate meter readings

– Change tracking for energy-data-management master

data

• Customer relationship management

– Restrict data when identifying business partner

– Download utilities cockpit

– Release meter readings for contract management

– Manage exceptions

– Reverse bills

– Record interactions

• Utilities industry is part of the customer connection

program

• SAP reps actively listen to customers

• SAP reps respond to customer demands and interests

• The process is structured clearly and provides a proven

input channel for customers

• SAP improves the quality of standard software, which

lowers customers’ cost of operations

• Improvements are shipped via SAP Notes or SAP

support packages and are covered by the maintenance

fee


Customer

Recent innovations

Meter Data Management and Operations Industry-specific solutions for utilities on the SAP HANA platform


Scope Key benefits

• SAP HANA as a strategic-development platform for SAP

solutions

• SAP HANA for providing operational reporting in industry-

specific solutions for utilities (IS-U)

• SAP HANA for simplifying IT environments

• SAP HANA for transforming batch processes into dialog

transactions

• SAP HANA to enable significant data compression

• Secure the lifecycles of your IS-U systems and stay on

top of innovation delivery from SAP

• Monitor critical processes faster with deep-dive

functionalities

• Accelerate energy settlements and monitor market

communications

• Analyze your business processes in real time through

operational reporting in IS-U

• Simplify your business systems environment by

eliminating the need for operational reporting in the data

warehouse

• Benefit quickly from business transactions


Customer

Recent innovations

Meter Data Management and Operations Side-panel adoption utilities


Scope Key benefits

• Side panel enhancement: Defines side panels for many

utilities transactions and provides a basis for customer-

specific adaptation

• Tagging: 168 utilities transactions have been tagged and

are, thus, prepared for adding CHIPs to side panels

• Side panels: 79 utilities side panels have been created

and have been added to 142 transactions

• CHIPs: 13 utilities CHIPs have been added to the CHIP

catalog

• Side panels provide insight at the point of action for

better decisions

• Customizing and coding of transactions are not touched,

thanks to nondisruptive deployment

• Configuration and extension are intuitive, with no

additional skill set required

• Partners and customers can create additional CHIPs

and enhance the CHIP catalog from SAP

• Implementation costs are low


Customer

Recent innovations

Meter Data Management and Operations SAP HANA Live: operational reporting for utilities in the SAP ERP

application

SAP HANA Live 1.0 for Utilities, edition for SAP ERP -SP000 for HANA CONTENT HBA ISU ECC 100

Scope Key benefits

• Content for SAP HANA Live in the following areas of SAP

for Utilities solutions:

– Meter reading (meter reading orders, meter reading

results, and the like)

– Billing in SAP for Utilities (contracts, billing documents,

and more)

• Eliminates latency in report consumption by providing

results in real time

• Defines access to application data through standard

protocols and interfaces

• Exposes data models that are easy for business users

to understand

• Allows for easy extension and intuitive creation

of customized operational reports, as and when needed


Customer

Recent innovations

Meter Data Management and Operations Continuous innovations to SAP AMI Integration for Utilities software, for

example, device time stamp

SAP enhancement package 7 for SAP ERP 6.0 -IS-UT 617: SP 0005

Scope Key benefits

• Register groups added to enterprise services

• Device time stamp for installation, removal, or

replacement

• Ability to print or download meter-reading orders for smart

meters

• Flexible control of business processes that

are dependent on technical, regulatory, and business-

related requirements

• Elimination of primitive work-arounds used in small pilot

projects


Customer

Recent innovations

Meter Data Management and Operations SAP HANA Live: operational reporting for utilities device management in

SAP ERP


Scope Key benefits

• Content for SAP HANA Live planned for the following

areas of SAP for Utilities solutions:

– Device management (devices, device information

records, and smart meter information)

– Periodic replacement of devices with forecasting

functionality






to understand




Customer

Planned innovations

Meter Data Management and Operations Utilities: energy data management – enhanced monitoring of profile-value

imports

Scope Key benefits

• Monitor the profile-value import (transaction code

EDM1N) with a new functionality in the SAP Energy Data

Management for Utilities package

• Access the following new and extended functions, which

are improvements to the existing profile-value monitoring

transaction, EDM1:

– Additional selection options – new selection criteria

division, profile type, and options for import

– User-friendly status distinctions

– Ability to save selection variants

– Status traffic lights for quick status overview of profile-

value import

– New fields and enhancement options for customers in

the application list viewer (ALV) to make it easier to

monitor import documents

• Faster detection of relevant profile values in need

of correction

• Direct access to profile value changes

• Cleaned up user interface


Customer

Planned innovations

Meter Data Management and Operations Innovations related to the SAP HANA platform for use in the utilities

industry

Scope Key benefits

• Enablement of the type-ahead search in the industry-

specific solution for utilities (IS-U)


workbench of SAP Energy Data Management


• New, enhanced search feature in many IS-U

transactions

• Reduced need for complicated navigation through the

help pages over several searches

• Accelerated profile data aggregation within the

settlement workbench of SAP Energy Data

Management:

• Profile data aggregation for millions of profiles

• Shortened run time for the settlement process


Customer

Recent innovations

Demand-Side Management SAP Energy Demand-Side Management for Utilities wave 2

SAP enhancement package 3 for SAP CRM 7.0

Scope Key benefits

• Manage equipment

• Gain further enhancements

– Execute eligibility checks more easily via the “More”

menu

• A 360-degree view of all activities of customers in

conservation programs

• Ability to control and enable significant progress toward

corporate and legislated conservation and environmental

goals

• Comprehensive, detailed program definition and

operation to help ensure high data quality and timely,

consistent processing for every customer enrollment and

conservation project

• Integration and reuse of many processes, as well as

data that’s already available for existing functions in SAP

software


Customer

Recent innovations

Multichannel Marketing SAP Multichannel Foundation for Utilities

SAP Multichannel Foundation for Utilities 1.0

Scope Key benefits

• User management and integration to SAP Gateway

technology

• Single view for call-center agents into customer

interactions from different channels

• Communication preference management

• Customer view of data, open or paid bills, contracts and

contract details, budget billing and payment plans, past

interactions, and view / entry of meter-reading data

• Customer submission of complaints, inquiries, or

problems

• Customer's ability to maintain method of payment

• Sign-up features for prospective customers

• Quick, intuitive interactions

• Any time, any place, any device functionality

• Consistent experiences across channels

• Exceptional customer service

• Accurate, on-time notifications

• Tailored products and services


Customer

Recent innovations

Sales and Customer Service for Residential Customers Enhancements for utilities retail customers

SAP enhancement package 3 for SAP CRM 7.0 -BBPCRM 713: SP 0005

Scope Key benefits

• Individual sales of materials and services in the PFC

• Improvements to OData service for PFC that support the

mobile user interface

• Prices and consumption delivered on summary page in

the sales process

• Quick and intuitive sales

• Informative view of prices and consumption

• Improved interfaces and services

• Tailored application programming interfaces (APIs) for

mobile user interfaces


Customer

Recent innovations

Sales and Customer Service for Residential Customers Enhancements to product finder and configurator (PFC) for utilities


Scope Key benefits

• OData (open data protocol) service for product finder and

configurator

• Ability to reopen product finder and configurator in the

interaction center (IC)

• Employ a PFC OData service to do the following:

– Enable the utility company to create an individualized

UI using HTML5 and JavaScript

– Access the same configuration engine as the PFC in

the IC Web client

– Use the products modeled with the product modeling

for utilities functionality

– Gain access to the same products that are used in

PFC

– Maintain integrity of documents for reuse


Customer

Recent innovations

Sales and Customer Service for Residential Customers SAP Multichannel Foundation for Utilities – responsive design UI

SAP Multichannel Foundation for Utilities 1.0 -UMCCRM01 700: Support Package 0003

Scope Key benefits

• New, attractive, and easy-to-use mobile Web application

that follows the "responsive design" principle, adapting

automatically to the device screen in use (such as tablet,

smartphone, or desktop)

• Additional features available within SAP Multichannel

Foundation for Utilities software, such as outage

management for reporting outages and viewing outage

maps, and enhanced communication preferences

• See innovation "SAP Multichannel Foundation for

Utilities"

– Quick, intuitive interactions


Customer

Recent innovations

Sales and Customer Service for Residential Customers SAP HANA Live: operational reporting for utilities in the SAP CRM

application

SAP HANA Live 1.0 for Utilities, edition for SAP CRM -SP000 for HANA CONTENT HBA CRMIU 100

Scope Key benefits

• The utilities contract query delivers quantities of each of

the following key figures:

– Contracts (total number of contracts)

– Active contracts

– Incomplete contracts

– Blocked contracts

– Cancelled contracts

– Distributed contracts

– Contracts yet to be distributed

– Contracts with errors






to understand

• Allows intuitive extension and creation of customized

operational reports as and when needed


Customer

Recent innovations


application, with utilities quotations


Scope Key benefits

• Deliver quantities of each of the following key figures with

utilities quotation query:

– Number of quotations

– Number of accepted quotations

– Number of completed (rejected) quotations

– Number of released quotations

– Number of quotations with errors

• Provide additional key figures with utilities contract query:

– Number of contracts with product changes

– Number of product changes






to understand




Customer

Recent innovations

Sales and Customer Service for Residential Customers Customer Interaction and Sales Management for Utilities


Scope Key benefits

• New Features:

• Premise Overview

• Account Management in IC

• Meter Reading in IC

• BPEM Integration into IC

• Automatic Owner Move-In

• Product Modeling for Utilities (PMU)

• Product Finder and Configurator (PFC)

• PFC Price Object and Simulation

• Premise Overview - provides call center agent with a

complete overview of the situation at the premise

• Account Management - delivers enhanced account

management capabilities, such as streamlined process

for assigning related accounts, etc.

• Meter Reading - simplifies meter reading entry and

provides additional capabilities, such as displaying the

results of meter reading validation, etc.

• BPEM Integration - allows BPEM case creation, display

and maintenance in the Interaction Center for Utilities

• Automatic Owner Move-in - enables automatic creation

of contract in a finite vacancy period

• PMU/PFC/Price Object - provides the agent with

advanced product proposal mechanisms and a new

product modeling environment


Customer

Recent innovations

Sales and Customer Service for Residential Customers Optimization and value cases for customer relationship management for

utilities: one field search in interaction center


Scope Key benefits

• Business-partner search functionality that comes with

the SAP Customer Relationship Management and

Billing for Utilities package

• Ability to find business partners using just one search field

• Ability to use the search criteria in the following fields:

business partner ID, first name, last name, or address

(with several address fields included)

• Search that starts instantly after the user has entered a

few characters and returns a list with a short description

• Error-tolerant search that finds results despite spelling

mistakes

• Nondisruptive search functionality that is available in

addition to the classic search, allowing the user to toggle

between both searches

• One-field search, "search for business partner," that is

straightforward and intuitive

• Type-ahead feature that makes suggestions for business

partner and premise while user is typing

• Error tolerance that displays desired search results

despite typing errors


Customer

Recent innovations

Sales and Customer Service for Residential Customers Utilities bill corrections


Scope Key benefits

• Enhanced bill-correction functionality that improves the

existing bill-correction process in enterprise resource

planning (ERP) and now also within CRM

• Reversal of bills that are incorrect due to reasons beyond

inaccurate meter readings

• Opportunity for call-center agent to review all relevant

billing data including billing master data, ability

to correct bills that are inaccurate for various reasons,

ability to correct inaccurate meter-reading results or to

create a billing order requesting a new meter reading

• Availability of several reversal options (full, billing,

and adjustment reversal), depending on the business

case

• Instant simulation or creation of a corrected bill

• Integrated work center for billing agents to

review information and perform functions for bill

correction within CRM

• Higher usability

• Greater productivity

• Navigation from work tree to detailed views

• Maximized efficiency

• Nondisruptive integration into ERP


Customer

Recent innovations

Sales and Customer Service for Residential Customers Utilities bill correction in the UTIL_SALES business role


Scope Key benefits

• Availability of all features highlighted in the innovation

"Utilities bill correction, wave 1" in the UTIL_SALES

business role of the Web user interface

• Bill correction available within the business role

UTIL_SALES through a billing view button

• Second-level navigation of the sales cycle

• More flexible search functionality

• Broader availability for different roles in your company

• Eliminated need to switch business roles

• Higher efficiency

• Time savings

• Better customer service


Customer

Recent innovations

Sales and Customer Service for Residential Customers SAP CRM Interaction Center rapid-deployment solution for use in utilities

(enhanced)


Scope Key benefits

• Premise overview in the interaction center (IC)

• Automatic owner move-in (enhanced)

• Enhanced visibility and search for interaction records in

the IC

• Meter reading in the IC (enhanced)

• Integration of business process exception management

(BPEM) into the IC

• Account management (enhanced), including data quality

management (DQM) integration

• Product modeling for utilities (PMU)

• Product finder and configurator (PFC)

• Price object and simulation

• Increased customer satisfaction

• Closer relationship with customers

• Increased satisfaction and retention of top sales and

service people

• Improved coordination of sales activities

• Improved productivity through integrated business

processes


Customer

Recent innovations

Sales and Customer Service for Residential Customers SAP Multichannel Foundation for Utilities


Scope Key benefits


technology








problems










Customer

Recent innovations

Sales and Customer Service for Residential Customers Customer connection (various topics)


Scope Key benefits








data






– Reverse bills



program









fee


Customer

Recent innovations

Sales and Customer Service for Residential Customers Utilities bill correction with Dynamic Period Control


Scope Key benefits

• Improved views of the details of billing-related enterprise

resource planning master data within CRM

• Enablement of call-center agents to perform a complete

analysis of data that might influence the billing results,

including following:

– Billing periods

– Rate information

– Rate types

– Register

• Efficient and effective work

• Improved opportunities for agents to handle customer

complaints


Customer

Planned innovations

Sales and Customer Service for Residential Customers SAP Multichannel Foundation for Utilities and Public Sector software –

enhanced

Scope Key benefits

• Main enhancements to SAP Multichannel Foundation for

Utilities and Public Sector software, available with 1.0

SP04:

• Perform real-time consumption analysis and forecasting

based on smart meter data

• Access mobile apps offered for download on Google Play

and iTunes

• Integrate with the SAP Mobile Platform, which can be

leveraged for outbound push notifications

• Co-browse (with customer service agent assisting end

user)

• Enter meter readings and pay bills without logging in with

username and password

• Monitor status of a pending request for service changes

• Attach an image or file when sending a message to the

utility company

• Display a quotation and its status

• Change the billing address for a contract account

• Set preferred language







• Note: See innovation "SAP Multichannel Foundation for

Utilities"


Customer

Planned innovations

Sales and Customer Service for Residential Customers Optimization and value cases for customer relationship management for utilities: enhanced

one-field search for business partner and premise in the interaction center

Scope Key benefits

• Ability to search for business partner or premise by typing

free text corresponding to various attributes

• Ability to toggle between one-field search and standard

search

• Dynamic suggestion list (see suggestions while typing)

• Error tolerance (see desired search results despite typing

errors)

• Multipage quick view for business partner or premise

available before and after confirmation (see

additional details about the business partner or premise,

such as last interaction, account and billing information,

open issues, and the like)

• Business partner or premise "NarrowBy" search (narrow

the search down to a specific search attribute by using the

NarrowBy filter)

• One-field search, "search for business partner or

premise," that is straightforward and intuitive


partner or premise while user is typing



• Summary views that show additional information about

the business partner and premise before and after

confirmation


Customer

Planned innovations


application, with interaction records

Scope Key benefits

• Deliver quantities of each of the following key figures

using the utilities interaction record query:

– Interaction records (total number of interaction records)

– Interaction records related to contracts

– Interaction records related to premise

– Interaction records related to business agreement

– Interaction records related to meter reading results

– Interaction records related to invoices

– Interaction records related to clarification cases

– Interaction records related to service orders

– Interaction records related to service notifications

– Interaction records related to disconnection and

reconnection documents






to understand




Customer

Recent innovations


Industrial Customers Utilities bill correction with Dynamic Period Control


Scope Key benefits






– Billing periods


– Rate types

– Register



complaints


Customer

Recent innovations


Industrial Customers Dynamic label determination in object sets for utilities


Scope Key benefits

• Access new hierarchies and list views for displaying the

objects in an object set, via dynamic label determination

in object sets for utilities

• Rearrange objects in the tree using a drag-and-drop

function

• Call a display preview of the objects

• Generate your own structuring/labelling functions for the

object set using the BRFplus integration provided

• Drive efficiency and speed by centrally maintaining rules

• Provide information to the team via the standardization

of rules throughout the company

• Maintain all business knowledge in one central database

• Automate to reduce errors

• Reduce instances of double maintenance


Customer

Recent innovations


Industrial Customers Utilities bill corrections


Scope Key benefits













case











Customer

Recent innovations


Industrial Customers SAP Multichannel Foundation for Utilities – responsive design UI

SAP Multichannel Foundation for Utilities 1.0 -UMCCRM01 700: Support Package 0003

Scope Key benefits

• New, attractive, and easy-to-use mobile Web application

that follows the "responsive design" principle, adapting

automatically to the device screen in use (such as tablet,

smartphone, or desktop)

• Additional features available within SAP Multichannel

Foundation for Utilities software, such as outage

management for reporting outages and viewing outage

maps, and enhanced communication preferences

• See innovation "SAP Multichannel Foundation for

Utilities"

– Quick, intuitive interactions


Customer

Recent innovations


Industrial Customers SAP Utilities Customer Engagement mobile solution


Scope Key benefits

• Registration: Authorized contacts

• Bill payment: View of payments and on-time payments

• Interactive bill management: Clarity on costs and driving

factors, usage targets, and overage alerts

• Personalized energy management: Suggestions based

on household information, usage patterns, and so on

• Costs linked to individual appliances: Ability to turn

equipment on or off and more

• Proactive warnings and updates: Alerts for

scheduled/unscheduled service interruptions; service

restoration notifications

• What-if scenarios: Analysis of usage patterns and impact

on bill

• Green promotion and adoption: Tailoring to customer

situations; targeted marketing offers; links to government

regulations

• Games: Rewards for continuous decreases in usage;

lower consumption compared to neighbors; sharing of

tips and tricks with friends; on-time payments


Customer

Recent innovations


Industrial Customers Enhancements to product finder and configurator (PFC) for utilities


Scope Key benefits

• OData (open data protocol) service for product finder and

configurator

• Ability to reopen product finder and configurator in the

interaction center (IC)

• Employ a PFC OData service to do the following:

– Enable the utility company to create an individualized

UI using HTML5 and JavaScript

– Access the same configuration engine as the PFC in

the IC Web client

– Use the products modeled with the product modeling

for utilities functionality

– Gain access to the same products that are used in

PFC

– Maintain integrity of documents for reuse


Customer

Recent innovations


Industrial Customers Utilities bill correction in the UTIL_SALES business role


Scope Key benefits











• Time savings



Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers Optimization and value cases for customer relationship management for utilities:

one field search in interaction center


Scope Key benefits

• Business-partner search functionality that comes with

the SAP Customer Relationship Management and

Billing for Utilities package

• Ability to find business partners using just one search field

• Ability to use the search criteria in the following fields:

business partner ID, first name, last name, or address

(with several address fields included)

• Search that starts instantly after the user has entered a

few characters and returns a list with a short description

• Error-tolerant search that finds results despite spelling

mistakes

• Nondisruptive search functionality that is available in

addition to the classic search, allowing the user to toggle

between both searches

• One-field search, "search for business partner," that is

straightforward and intuitive


partner and premise while user is typing




Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers SAP CRM Interaction Center rapid-deployment solution for use in utilities

(enhanced)


Scope Key benefits

• Premise overview in the interaction center (IC)

• Automatic owner move-in (enhanced)

• Enhanced visibility and search for interaction records in

the IC

• Meter reading in the IC (enhanced)

• Integration of business process exception management

(BPEM) into the IC

• Account management (enhanced), including data quality

management (DQM) integration

• Product modeling for utilities (PMU)

• Product finder and configurator (PFC)

• Price object and simulation

• Increased customer satisfaction

• Closer relationship with customers

• Increased satisfaction and retention of top sales and

service people

• Improved coordination of sales activities

• Improved productivity through integrated business

processes


Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers SAP Multichannel Foundation for Utilities


Scope Key benefits


technology








problems





Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers SAP HANA Live: operational reporting for utilities in the SAP CRM application


Scope Key benefits

• The utilities contract query delivers quantities of each of

the following key figures:

– Contracts (total number of contracts)

– Active contracts

– Incomplete contracts

– Blocked contracts

– Cancelled contracts

– Distributed contracts

– Contracts yet to be distributed

– Contracts with errors






to understand




Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers Customer connection (various topics)


Scope Key benefits








data






– Reverse bills



program









fee


Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers SAP HANA Live: operational reporting for utilities in the SAP CRM application,

with utilities quotations


Scope Key benefits

• Deliver quantities of each of the following key figures with

utilities quotation query:

– Number of quotations

– Number of accepted quotations

– Number of completed (rejected) quotations

– Number of released quotations

– Number of quotations with errors

• Provide additional key figures with utilities contract query:

– Number of contracts with product changes

– Number of product changes






to understand




Customer

Recent innovations

Sales and Customer Service for Commercial and Industrial Customers Customer Interaction and Sales Management for Utilities


Scope Key benefits

• New Features:

• Premise Overview

• Account Management in IC

• Meter Reading in IC

• BPEM Integration into IC

• Automatic Owner Move-In

• Product Modeling for Utilities (PMU)

• Product Finder and Configurator (PFC)

• PFC Price Object and Simulation

• Premise Overview - provides call center agent with a

complete overview of the situation at the premise

• Account Management - delivers enhanced account

management capabilities, such as streamlined process

for assigning related accounts, etc.

• Meter Reading - simplifies meter reading entry and

provides additional capabilities, such as displaying the

results of meter reading validation, etc.

• BPEM Integration - allows BPEM case creation, display

and maintenance in the Interaction Center for Utilities

• Automatic Owner Move-in - enables automatic creation

of contract in a finite vacancy period

• PMU/PFC/Price Object - provides the agent with

advanced product proposal mechanisms and a new

product modeling environment


Customer

Recent innovations


one-field search for business partner and premise in the interaction center


Scope Key benefits


free text that corresponds to various attributes


search



errors)

• Multipage quick view for business partner or premise (see






NarrowBy filter)







• Summary views that display additional information about

the business partner and premise during confirmation


Customer

Planned innovations

Sales and Customer Service for Commercial and Industrial Customers SAP Multichannel Foundation for Utilities and Public Sector software – enhanced

Scope Key benefits

• Main enhancements to SAP Multichannel Foundation for

Utilities and Public Sector software, available with 1.0

SP04:

• Perform real-time consumption analysis and forecasting

based on smart meter data

• Access mobile apps offered for download on Google Play

and iTunes

• Integrate with the SAP Mobile Platform, which can be

leveraged for outbound push notifications

• Co-browse (with customer service agent assisting end

user)

• Enter meter readings and pay bills without logging in with

username and password

• Monitor status of a pending request for service changes

• Attach an image or file when sending a message to the

utility company

• Display a quotation and its status

• Change the billing address for a contract account

• Set preferred language







• Note: See innovation "SAP Multichannel Foundation for

Utilities"


Customer

Planned innovations


enhanced one-field search for business partner and premise in the interaction center

Scope Key benefits


free text corresponding to various attributes


search



errors)

• Multipage quick view for business partner or premise

available before and after confirmation (see






NarrowBy filter)







• Summary views that show additional information about

the business partner and premise before and after

confirmation


Customer

Planned innovations

Sales and Customer Service for Commercial and Industrial Customers SAP HANA Live: operational reporting for utilities in the SAP CRM application,

with interaction records

Scope Key benefits

• Deliver quantities of each of the following key figures

using the utilities interaction record query:

– Interaction records (total number of interaction records)

– Interaction records related to contracts

– Interaction records related to premise

– Interaction records related to business agreement

– Interaction records related to meter reading results

– Interaction records related to invoices

– Interaction records related to clarification cases

– Interaction records related to service orders

– Interaction records related to service notifications

– Interaction records related to disconnection and

reconnection documents






to understand




Customer

Recent innovations

Bill to Cash Overdue item analysis – application for FICA key-performance-indicator

cockpit

SAP enhancement package 7 for SAP ERP 6.0 -FI-CAX 617: SP 0006

Scope Key benefits

• Planned real-time consolidations and visibility into key

performance indicators (KPIs) from FICA

• KPI focus area: overdue item analysis

• Quickly view KPI information in real time

• Gain KPI visibility into overdue items


Customer

Recent innovations

Bill to Cash Customer connection (various topics)


Scope Key benefits








data






– Reverse bills



program









fee


Customer

Recent innovations

Bill to Cash Dynamic period control billing for utilities bill corrections


Scope Key benefits

• Bill-correction functionality using DPC, the flexible back

billing of periods based on estimated and actual meter-

reading results

• Estimation of meter readings during billing, without a need

to store the values in the database (DPC II)

• Ability to correct periodic bills that were created based on

DPC II, with the following options:

– A full reversal of DPC II print documents with the ability

to enter meter-reading results before rebilling, even if

the schedule record is set to "automatic estimation"

– Creation of an interim bill based on new, real meter-

reading results

• CRM integrated bill-reversal options for the industry-

specific solution for utilities

• More flexibility and usability in handling customer

complaints resulting from inaccurate estimates of meter

readings

• Efficient and effective business process execution


Customer

Recent innovations

Bill to Cash Utilities bill correction with Dynamic Period Control


Scope Key benefits






– Billing periods


– Rate types

– Register



complaints


Customer

Recent innovations

Bill to Cash Conditional billing


Scope Key benefits

• Activities for time-of-use exceptions:

• Program definition

• Monitoring and maintenance of exceptions and responses

• Exception displays and responses on the installation level

(ES32)

• Billing enhancement for the industry-specific solution for

utilities industry

– Maintenance of billing schema extensions

– Enhancement of billing execution and documents

• Provision of a new time-of-use formula: algorithms based

on energy-data management for baseline calculations of

critical-peak pricing and peak-time rebates

• Billing of time-of-use exceptions enables the utility to sell

energy-supply products based on the demand-response

program – a prerequisite to significantly leveraging the

advantages of smart grids

• The real-time pricing interface and the time-of-use

interface (exception days) already provide features for

considering exceptional periods in billing. However, their

functionality is quite limited and not flexible or powerful

enough to fully support the business requirements of

billing demand-response programs


Customer

Recent innovations

Bill to Cash Industry-specific solutions for utilities on the SAP HANA platform


Scope Key benefits

• SAP HANA as a strategic-development platform for SAP

solutions

• SAP HANA for providing operational reporting in industry-

specific solutions for utilities (IS-U)

• SAP HANA for simplifying IT environments

• SAP HANA for transforming batch processes into dialog

transactions

• SAP HANA to enable significant data compression

• Secure the lifecycles of your IS-U systems and stay on

top of innovation delivery from SAP

• Monitor critical processes faster with deep-dive

functionalities

• Accelerate energy settlements and monitor market

communications

• Analyze your business processes in real time through

operational reporting in IS-U

• Simplify your business systems environment by

eliminating the need for operational reporting in the data

warehouse

• Benefit quickly from business transactions


Customer

Recent innovations

Bill to Cash Side-panel adoption utilities


Scope Key benefits

• Side panel enhancement: Defines side panels for many

utilities transactions and provides a basis for customer-

specific adaptation

• Tagging: 168 utilities transactions have been tagged and

are, thus, prepared for adding CHIPs to side panels

• Side panels: 79 utilities side panels have been created

and have been added to 142 transactions

• CHIPs: 13 utilities CHIPs have been added to the CHIP

catalog

• Side panels provide insight at the point of action for

better decisions

• Customizing and coding of transactions are not touched,

thanks to nondisruptive deployment

• Configuration and extension are intuitive, with no

additional skill set required

• Partners and customers can create additional CHIPs

and enhance the CHIP catalog from SAP

• Implementation costs are low


Customer

Recent innovations

Bill to Cash Utilities bill correction in the UTIL_SALES business role


Scope Key benefits











• Time savings



Customer

Recent innovations

Bill to Cash SAP HANA Live: operational reporting for utilities in the SAP ERP

application


Scope Key benefits

• Content for SAP HANA Live in the following areas of SAP

for Utilities solutions:

– Meter reading (meter reading orders, meter reading

results, and the like)

– Billing in SAP for Utilities (contracts, billing documents,

and more)






to understand




Customer

Recent innovations

Bill to Cash Utilities bill corrections


Scope Key benefits













case











Customer

Planned innovations

Bill to Cash SAP HANA Live: operational reporting for utilities invoicing in the SAP ERP

application

Scope Key benefits

• Content for SAP HANA Live in the area of IS-U invoicing • Eliminates latency in report consumption by providing




• Provides data models that are easy for business users

to understand




Customer

Planned innovations

Bill to Cash Innovations related to the SAP HANA platform for use in the utilities

industry

Scope Key benefits

• Enablement of the type-ahead search in the industry-

specific solution for utilities (IS-U)


workbench of SAP Energy Data Management


• New, enhanced search feature in many IS-U

transactions

• Reduced need for complicated navigation through the

help pages over several searches

• Accelerated profile data aggregation within the

settlement workbench of SAP Energy Data

Management:

• Profile data aggregation for millions of profiles

• Shortened run time for the settlement process


Customer

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