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USSD Claim Process & How to reset my Onecard pin1
USSD Claim Process Guide
How to reset my Onecard pin
Underwritten by Oneplan and Onepet are administered by Onecard Management Services (PTY) Ltd, an authorised financial services provider 43628. Oneplan is not a Medical Aid Scheme but a short-term insurance product underwritten by Zurich Insurance Company South Africa Limited. 01 February 2015
USSD Claim Process & How to reset Onecard pin2
Onecard Claims Processes
How to claim for:
How to claim for:
How to claim for:
Doctors DentistryRadiologyPathology
Optometry
1 Dial *120*17526# (*120*1PLAN#).
1 Give Oneplan Policy Number to pharmacist.
1 Phone Oneplan 010 001 0141.
2 Complete ID and Policy Number.
2 Pharmacy will then process the claim directly with Oneplan up to the applicable cover limit.
2 Select Option 2 “Claims”.
3 Select claim type & insert the amount you need if requested.
3 No paperwork or administration required from client.
3 Request funds to be loaded to your Onecard for medication purchase in doctors rooms or for optometry Claim.
4 Funds will be loaded onto the card within a minute.
4 Pharmacist will give you an invoice to settle the shortfall.
4 Funds will be loaded onto the card within a minute.
5 Swipe and pay at your doctor as you would with a debit card NO FEES - *make sure you have your pin handy.
5 No swipe required of your Onecard.
5Swipe your Onecard as you would using a debit card. *Make sure you have your pin handy.
E-mail: [email protected] | Fax: 086 716 7431
Med
ication - Pharm
acy
Medic
atio
n
- Self-Dispensing Doctor
USSD Claim Process & How to reset my Onecard pin3
How to claim for:
How to claim for:
How to claim for:
How to reset your Onecard pin:
Hosp
ital -
Accident & Emergency
Hosp
ital -
Non emergency Events
Rese
t Onecard Pin
Pre-BirthSpecialist
1 Submit via e-mail or fax a referral letter for specialist or a confirmation of pregnancy.
1 Call Oneplan 010 0010141 and press 0 for ambulance or 1 for Hospital Pre-Authorisation / Emergency.
2 Press 1 for authorisation in hospital / Casualty.
1 Submit via e-mail or fax request for operation / procedure / admission.
1 Go to www.oneplan.co.za
4 Click on Card.
2 You will then receive a SMS to say that your claim is authorised or declined.
3 If a critical emergency ask the hospital to phone for authorisation.
2 Please allow up to 48 hrs for claim to be assessed.
2 Click on self service and login with your policy number.
5 Find the card number you wish to reset pin and click on reset pin button.
3 If authorised you will receive another SMS instructing you how to load the required amount.
4 Make sure the person calling has your policy number handy (this is on the back of your Onecard).
E-mail: [email protected] | Fax: 086 566 1749
3 Oneplan will contact you via e-mail or telephone regarding outcome.
E-mail: [email protected] | Fax: 086 555 4730
3 Click on Main Menu.
6 A sms will be sent to your mobile with your new OneCard Pin Number.
7 Keep it safe. You may immediately use your new pin.
4 Required amount will be loaded onto your Onecard. *make sure you have your pin handy.
E-mail: [email protected] | Fax: 086 555 4730Birth
USSD Claim Process & How to reset Onecard pin4
Oneplan and Onepet are administered by Onecard Management Services (PTY) Ltd, an authorised financial services provider 43628. Oneplan is not a Medical Aid Scheme but a short-term insurance product underwritten by Zurich Insurance Company South Africa Limited. 01 February 2015
South Africa
Tel: 010 001 0141 Web: www.oneplan.co.za | www.onepet.co.zaAddress: 54 Maxwell Drive, Woodmead North Office Park, Woodmead 2021
