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Using Workforce Planning Systems in

Managing Fatigue Risk

Arjen Heeres, COO Quintiq

13th February, 2013

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Agenda

Agenda

Introduction and Quintiq company

What is FRMS and why is it important?

Fatigue issues and how to manage them

Quintiq software solution

Q&A

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Company Profile

Offices around the world

700 employees

HQ: Philadelphia & ‘s-Hertogenbosch (Netherlands)

Facts

Quintiq is a leading software company focused on providing Advanced Planning and Optimization software

Focus

ANSP’s

Logistics

Broadcasting

Rail

FAA

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Agenda

Agenda

Introduction and Quintiq company

What is FRMS?

Fatigue issues and how to manage them

Quintiq software solution

Q&A

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FRMS

Fatique

A physiological state of reduced mental or physical performance capability resulting from sleep loss or extended wakefulness, circadian phase, or workload (mental and/or physical activity) that can impair a controller’s alertness and ability to safely perform safety related duties

FRMS (Fatique Risk Management System)

A data-driven means of continuously monitoring and managing fatigue-related safety risks, based upon scientific principles and knowledge as well as operational experience that aims to ensure relevant personnel are performing at adequate levels of alertness.

An FRMS aims to ensure that ATCO’s are sufficiently alert so they can operate to a satisfactory level of performance

Source: ICAO, 2011

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FRMS and Scheduling + Task Assignment

FRMS Shift Planning

Task Assignment

• Minimum rest hours • Rotational shifts with progressively

later start times MDDEN vs EEDDN (2-2-1)

• Complexity of tasks • Rest between tasks

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Sources:

- Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009

- Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012

Shift Planning Rotation patterns,

quickturns

Minimal hours between shifts

On-the-Job-Training

Trainees <–> CPC’s

Scheduled Overtime

Forecasted Traffic Volume

Circadian Rhytm

Age

Shift Swapping

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Sources:

- Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009

- Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012

Task Assignment Workload balancing

Ad Hoc Overtime Disruptions; adverse

weather, runway closed

Position Rotation

Complexity of position Time on Position

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Fatique and Work Schedules

Source: Australian Independent Transport Safety Regulator

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Agenda

Agenda

Introduction and Quintiq company

What is FRMS?

Fatigue issues and how to manage them

Quintiq software solution

Q&A

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Staged approach

1. Define Goals 1. Define Rules 1. Capture Rules

in Supporting System

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Agenda

Agenda

Introduction

What is FRMS?

Fatigue issues and how to manage them

Quintiq software solution

Q&A

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Process Overview

Flight information Operational sector

configuration

Sector N

Sector S1

1. Translate flight traffic forecasts into headcount

2. Create roster

3. Assign tasks/positions and breaks

Aggregation Step 1

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ALL rules and constraints must be taken into account

Individual preferences

Working time directives

Rules to reduce stress

Mix of skills

Rules for shift cycles

Shift bidding policies

Detailed training requirements

Demand scenarios

Overtime volunteering policies

Shift exchanging rules

Forbidding shifts

Robustness requirements

Requesting / approving leave

Supervisor team preferences

Additional project work

Leave planning

Tower specific circumstances

Compensatory time-off

Meal premiums

Short notice shift change premiums

Overtime requirements

…

…

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Customer

Satisfaction

Adapt to traffic volume Accommodate disturbances

ATCO

Preferences

Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws

Efficiency

Decrease need for overtime Decrease overcapacity Management reporting

Planning = Balancing between goals

Fatique

FRMS Shfit Planning FRMS Task Assignment

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Customer

Satisfaction

Adapt to traffic volume Accommodate disturbances

ATCO

Preferences

Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws

Efficiency

Decrease need for overtime Decrease overcapacity Management reporting

Planning = balancing between goals

Fatique

FRMS Shfit Planning FRMS Task Assignment

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Customer

Satisfaction

Adapt to traffic volume Accommodate disturbances

ATCO

Preferences

Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws

Efficiency

Decrease need for overtime Decrease overcapacity Management reporting

Planning = balancing between goals

Fatique

FRMS Shfit Planning FRMS Task Assignment

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Planning = balancing between goals

RULES, CONSTRAINTS AND GOALS

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Customer

Satisfaction

Adapt to traffic volume Accommodate disturbances

ATCO

Preferences

Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws

Efficiency

Decrease need for overtime Decrease overcapacity Management reporting

Fatique

FRMS Shfit Planning FRMS Task Assignment

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How to start?

Defining Goals and Rules

First Version containing basic

fatique rules

Semi automatic

Alerting functions

More advanced system

containing complex rules

Automatic Optimization

System connected to all

users, containing individual

dashboards

Full automatic optimization

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Questions?