Using Technology to Build Business:U.S. Programs and Services for the Small and Medium-Sized e-ExporterArrow AugerotInternational Trade AdministrationUS Department of Commerce

ICTs and Economic GrowthHigh-Tech is a Powerful Job Creator

Technology boosts economic output

Technology leads to greater productivity

Technology expands exports

E-Business and the SMESMEs need a fundamental understanding of the Internet, ICTs and e-business issues to succeed.

A successful e-business is one that has reworked its fundamental business processes both internally and externally.

SMEs in the U.S.

22.9 million SMEs in the U.S.

SMEs provide approximately 75% of the net new jobs to the economy annually.

SMEs represent 97% of all U.S. exporters.

IT Spending by SMEs increased 8.3% between 2003 and 2004.

Source: http://www.sba.gov/aboutsba/sbastats.html

U.S. Approach to E-Commerce PolicyThe U.S. policy environment is based on:

Minimal Government Regulation

Private Sector Leadership.

The U.S. does not mandate a particular approach or use of a specific technology in its products and services.

USG Programs for SMEsE-Business training is available as part of general programs for SMEs:

Small

U.S. Commercial Service

USG Programs for SMEs Cont’d

Many USG programs also use technology to help SMEs:

Online Women’s Business Center

SBA’s Online Training Courses

www.export.gov

USG E-Business Programs for SMEs

Manufacturing Extension Partnership

Net Knowledge 101

eScan Security Assessment 101

IT Management Planning Tool

FTC’s Information Security Resources

USG E-Business Programs for SMEs

Manufacturing Extension Partnership

Net Knowledge 101

eScan Security Assessment 101

IT Management Planning Tool

FTC’s Information Security Resources

USG E-Exporter Programs for SMEs

BBBOnline/USDOC Conferences: “Using the Internet to Reach New Customers: Learning the Nuts and Bolts of E-Exporting”

Learning the Nuts and Bolts of E-Exporting Cont’d

Setting Up Your Site Promoting Your SitePayment ModesShipping & Pricing Customer ServiceResolving ComplaintsTaxationPrivacy

Learning the Nuts and Bolts of E-Exporting Cont’d

Security

E-Signatures

Unsolicited Commercial E-Mail (“spam”)

Advertising Content

Jurisdiction

Good Faith

Public-Private Partnerships

BuyUSA.Com

CISCO/SBA Online Business Fundamentals

Programs for SME R&D

Small Business Innovation Research Program

Small Business Technology Transfer Program

Thank you !

Email: Arrow_Augerot@ita.doc.govhttp://export.gov/infotechTel: (202) 482-2670

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