Using SOP Strategies to Demonstrate Engagement Game ... · of 20 points possible per question. Pick the answer you believe would best demonstrate engagement behaviors with children

Using SOP Strategies to Demonstrate Engagement Game – Accessible Text Version

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Welcome to Using SOP Strategies to Demonstrate Engagement, a California Core Practice Model game - accessible version. This text version of the game includes the audio content for each screen. In some cases, the full audio narrative is not recorded verbatim by the speakers; this accessible version of the game includes the full narrative for those learners who would like the entire audio transcript. 1.2 Welcome Audio Narration: Welcome to Using SOP Strategies to Demonstrate Engagement, a California Core Practice Model game. Please enter your first name and then click Next to begin.

1.3 How to Play Audio Narration:

In this game, we will present you with a real-world scenario where you will make a series of choices showing how best you would use SOP strategies to support the demonstration of the California Core Practice Model engagement behaviors. Each answer has a different point value assigned, with a maximum of 20 points possible per question.

Pick the answer you believe would best demonstrate engagement behaviors with children and families. There are 8 key point questions and it will take you about 20 minutes to complete this game.

Earn up to 160 points for a perfect score.

Please note that if you quit partway through, you will lose your progress.

1.4 Background Audio Narration:

Click Donna to learn the background of this case. Donna is a single mother with three children. She has two previous referrals to CPS, one was for neglect and substance use and the other for domestic violence. Both referrals were unfounded but her experience with the previous social workers was not positive. Donna felt that her first social worker did not help her identify supports to help her obtain affordable housing and day care so that she could move into a place of her own. The second social worker she felt was judgmental and was threatening, and she was worried that CPS was going to put her children in foster care due to no fault of her own.

A new referral has been made and you have been assigned to work with Donna. You really care about helping families and you’re excited to be in this field. You want to use your SOP training and to make sure your behavior with clients aligns with your values and the reasons you became a social worker in the first place but you are feeling worried about your full caseload and trying to meet all of your responsibilities.

Click NEXT when you are ready to begin.

1.5 What Would You Do? Your First Visit (question 1 of 8) Audio Narration: You arrive at Donna’s home at 4:30pm, and you are off at 5pm. You knock on the door and ask if you can come inside. Donna answers, “I guess” in a low voice and stands aside to allow you to enter. You both sit down in the living room. What would you do? Choose a response, then click Submit.

On screen text answer choices: Choice 1: You begin by saying to Donna, “I’m here because we received a call alleging there was an altercation between you and your boyfriend. Tell me about that.”


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Choice 2: You begin by saying to Donna, “Thank you for inviting me inside. How are you today?”

Choice 3: You begin by saying to Donna, “I saw that you had two prior experiences with the Department of Children and Family Services. On a scale of 1 to 10, 1 being not good at all, and 10 being the best possible experience, how would rate your prior experiences? What could have been different to move up by one?”

Choice 4: You begin by saying to Donna, “I’m here because we received a call with some worries about your children’s safety. Let’s start with you telling me what’s going well in your family. Then I’d like you to tell me about your worries about your family.”

Audio Narration: Choice 1 Result (5 points): The result of your decision is that Donna understands why you are there, but feels hesitant to share any information with you based on her prior experiences. Donna is soft spoken and provides short answers that do not provide many details. Click your coach to hear his advice.

It’s good that you were transparent for your reasons to be at Donna’s home and that you made the open-ended statement, “Tell me about that”, allowing Donna to provide her own narrative. However, you did not pick up on Donna’s discomfort at the door, which Donna then maintained throughout the visit. You can do a better job engaging with Donna by building more rapport before diving into your interview questions. You want to start off by having a better understanding of Donna and what she needs from you to make her feel more comfortable.

Choice 2 Result (10 points): The result of your decision is that Donna says, “I’m doing okay, but I’ve been better.” Click your coach to

hear his advice.

Good job checking in with Donna right away, since she doesn’t appear comfortable when you arrive. By starting with asking how she is, Donna provided you an opportunity for a follow-up question, “Tell me about a time that was better” or “Tell me what isn’t going so well right now.” You can practice using such questions and also work on incorporating them in the very beginning of your interviews, since some people may respond with just one word.

Choice 3 Result (15 points): The result of your decision is that Donna appears taken aback by the opportunity to immediately rate her prior experiences. She thinks for a moment and shares that her first experience she would rate a 4 and her second experience she would rate a 2. Donna shares that she wishes the social workers provided or identified more supports for her, and did not judge or threaten her. She stated that the rating would have moved up by one if they at least were “genuine in their desire to help me, even if they couldn’t help how I wanted them to.” Click your coach to hear his advice.

Great job! You are able to understand Donna’s perspective on her prior experiences with the department, as well as know what is important to Donna when working with a social worker. This immediately built some rapport and trust with Donna, as you took an interest in her perspective rather than just beginning to question her about current allegations. You could continue to improve upon this by following up with a conversation about your role as Donna’s social worker, and how you will incorporate Donna’s feedback in


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to your work with her later.

Choice 4 Result (20 points): The result of your decision is that Donna shares what’s going well with her family is the time she spends with her children. They enjoy playing together and eating dinner. Donna states that she is always worried about her housing. It is difficult being a single mother and trying to provide for three children. She does not have enough money to make ends meet all the time, which really stresses her out. She also worries that she has very little time for herself to take a break from her children. Click your coach to hear his advice.

Excellent Work! You are transparent about your reasons for being at Donna’s home, but you also sense her hesitation. You chose to allow Donna to begin the conversation by discussing her worries for her family, and what she thinks is going well. By doing this, you were able to gather information about her and her family, some strengths, and some needs. You also built rapport with her by asking for her take on the family before going more in depth about the referral.

1.6 Initial Team Meeting (question 2 of 8) Audio Narration: A case is opened with Donna and her children. You are facilitating a team meeting with Donna and the supports she has invited to attend. When they begin to talk about strengths, Donna appears sad, withdrawn and states that she does not have any. What would you do? Select a choice, then click Submit.

On screen text answer choices: Choice 1: You say, “I know this process can feel overwhelming. Let’s start by just listing one strength. What is just one strength you have?”

Choice 2: You state that the team can start by stating Donna’s strengths and Donna can let them know if they have missed any that come to her mind.

Choice 3: You decide to offer Donna what you view are some of her strengths. You say, “I think your strengths are good time management, your support system, and that you cook for your kids.”

Choice 4: You take a pause from the team meeting agenda. You say to Donna, “It’s not easy raising two children on your own. How did you do it?” Audio Narration: Choice 1 Result (5 points): The result of your decision is that Donna replies, “I guess I get my kids to school every day…” She still appears withdrawn, but has offered one strength. Click your coach to hear his advice.

Your choice to reduce the request from listing strengths in general to just offering one strength makes the task feel more achievable for Donna. However, you get very limited information about Donna’s strengths this way. If you were to use a Solution Focused Question, Donna might have provided a response that caused her to reflect more on her own strengths.

Choice 2 Result (10 points):

The result of your decision is that Donna listens as everyone goes around listing her strengths. The more that the team lists, the more engaged Donna appears to become in the process. She leans toward the table with her head up and looking at those talking, rather than being slumped down in her seat with her


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head hanging. Click your coach to hear his advice.

Good job. You were able to engage Donna in the process by allowing her to listen to the strengths the team sees in her rather than having Donna begin when she didn’t really appear ready. You could use a Solution Focused Question with Donna like “how have you been able to change/accomplish things that are important to you before?” This would have elicited a response from Donna, so that she is actively reflecting on her own strengths.


The result of your decision is that Donna looks sheepishly at you and softly smiles, though still has her head hanging slightly down. She says, “Thank you” and then remains quiet. Click your coach to hear his advice.

Great job. You inform Donna of some of the strengths that you have observed she has. You could follow up your response with a Solution Focused Question such as, “when things are going well, what is your family doing?” When Donna responds you can help reflect back to her some of the strengths Donna describes when things are going well for her and her family.


The result of your decision is that Donna appears surprised by the question and pauses to think. She says that she loves her kids a lot and wants the best for them. It’s hard sometimes, because there’s so little time, and so much to do it can get overwhelming. She sets alarms and reminders on her phone to wake up in the morning, go to school appointments and events, and take the kids to the doctor. Donna also shares that she sometimes asks her parents for help, but that she doesn’t like to because it makes her feel like a child. Click your coach to hear his advice.

Excellent work. You can reflect back to Donna what she said and help identify the strengths from what she shared – things like her time management skills and her support network. You could also reflect back that Donna has stated caring for her children is overwhelming and ask a follow-up Solution Focused Question. Something like, “what makes it possible for you to cope with this feeling?”

1.7 Donna’s Plan Audio Narration:

Donna’s team was able to create a plan to help keep her children safe. You review this plan with Donna, but want Donna to be able to sustain plans like this when CPS is no longer involved. Currently, Donna’s team only consists of the social worker, supervisor, and Donna’s therapist. Click NEXT to move on to the next question.

1.8 Follow-up Conversation (question 3 of 8) Audio Narration:

You have a follow-up conversation with Donna about the team meeting. Donna did not invite any family members or friends, and the only team members were service providers working with Donna. You want to help Donna identify people in her life who can be part of her circle of support. What would you do? Select a choice, then click Submit.

On screen text answer choices: Choice 1: You say, “I noticed at your team meeting that all of your team members were service providers. Tell me about that.”


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Choice 2: You ask, “If your car broke down at 3:00am on the freeway and you weren’t able to call AAA, who would you call?"

Choice 3: You say, "Tell me about a time when you felt surrounded with support."

Choice 4: You say, "Donna, let’s do an activity called Circles of Support." You provide Donna with a blank Circles of Support form and ask her to write as many names that she can think of in each of the circles.

Audio Narration: Choice 1 Result (5 points): The result of your decision is that Donna shrugs her shoulders and says, “I just don’t have anyone to invite. I was okay with it just being service providers.” Click your coach to hear his advice.

Nice work. You left it open by asking Donna to tell you about it, but you also did not guide the conversation to help Donna focus on who she could have invited rather than why she did not invite them. Choice 2 Result (10 points):

The result of your decision is that Donna replies that she would call her best friend, Candice. Click your coach to hear his advice.

Good job. You could follow up with a question about how Donna could invite her friend Candice to the table.

Choice 3 Result (15 points): The result of your decision is that Donna replies that when her oldest daughter was born, both of her parents visited regularly, especially her mom, to help her adjust to having a baby. She stated her friends,

specifically her best friend, would call every day and come hang out with her so that she had some time to herself. Click your coach to hear his advice.

Great job. You were able to identify some supports in Donna’s life, as well as actions they took that made her feel supported. Now you can guide the conversation so that Donna can see what it would look like now if she had the same support that she had when her oldest daughter was first born.

Choice 4 Result (20 points): The result of your decision is that Donna writes in the circle of support that indicates who knows everything, the name of her own mother and her best friend. She clarifies that she has not personally told her father or her sister, because she is worried about how they will react but they may know a little about what is going on from others in the family. Click your coach to hear his advice.

Excellent work. By having Donna write down the names, you help her to think critically about who can be part of her network. You can follow up with Donna about what made her feel safe to share what is going on with her best friend and mother, as well as what needs to happen to invite them to the table.

1.9 Meeting Donna’s Son David (question 4 of 8) Audio Narration: After you meet with Donna at the family’s monthly visit, you also meet with the children. You first greet David (13). You ask him how therapy is going. He responds that the therapist does not understand him and does not “get who I am” because she’s from a different race. You are also from a different race than


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David, and wonder if he also feels this way about his relationship with you. What would you do? Select a choice, then click Submit.

On screen text answer choices: Choice 1: You say, "Tell me more about that.”

Choice 2: You ask David, "How is your race and culture different from your therapist's?"

Choice 3: You ask, “What could your therapist do to better understand your race and culture?”

Choice 4: You say, "You and I are also from different races and cultures. Tell me some things about your culture so I can learn more about you and better understand who you are."

Audio Narration: Choice 1 Result (5 points): The result of your decision is that David says, "I don't know...she just doesn't understand me because she's not like me. Her life is different than mine.” Click your coach to hear his advice.

Nice work. You allowed David space to share and elaborate on what occurred. But he didn’t share much. You could follow up with some activity about identity, or maybe just ask him what’s important about his race and culture. Choice 2 Result (10 points): The result of your decision is that David says, “She’s way older than me, and her skin is lighter than mine. She doesn’t know what it’s like growing up right now or what it’s like to walk around and be looked at like you’re doing something wrong." Click your coach to hear his advice.

Nice work. You do a good job of starting a conversation about David’s race and culture and why he feels stuck with his therapist. You shouldn't be afraid to acknowledge the way your race and culture differ from David's, and now you have the opportunity to explain how culture is made up of so many different pieces and identities that almost every person's cultural identity is unique. You can use this as a chance to show that you’re genuinely curious, and want to learn more about David’s culture, and ask him to share more with you.

Choice 3 Result (15 points): The result of your decision is that David says, “She could ask me about myself or maybe what I like to do. She could ask about stuff other than just what is going on with my mom. Instead of telling me I can’t have my headphones in, maybe she could ask why I want to listen to music." Click your coach to hear his advice.

Great job. You were able to gather some beginning information about why David may not feel comfortable with his therapist, or that she does not understand him. You could reflect back on things that you heard to make sure you understood the pieces of David’s culture that he shared. You could also say, "These are the pieces of your culture I just heard you share. You and I are also from different races and cultures, and I would like to understand your culture better. Tell me more."


The result of your decision is that David tells you about his ethnic identity and how it is different from his


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mom's, because his mom and dad are different races. He also shares that knowing people in his family are undocumented really worries him, and "everyone thinks I just need to talk about what happened with my mom, but I worry about a lot of other stuff too." He says, "Music and food are really important to my family, so eating with them and listening to music helps me feel calmer." He shares that the therapist "thinks it’s rude" when he has his headphones on in their session, but it helps him stay calm. Click your coach to hear his advice.

Excellent work. You did a great job acknowledging the racial and cultural differences between yourself and David, and gave David the space to teach you about his culture. Creating this safe, open space also allowed David to share some of the reasons he feels the therapist doesn’t understand him.

1.10 Donna Relapses (question 5 of 8) Audio Narration: Donna relapses and the children are detained. You would like to find family or friends that you can place the children with so that they don’t have to go to a foster home. You meet with the eldest child, Alicia (15), to learn about family connections. What would you do? Select a choice, then click Submit. On screen text answer choices: Choice 1: You say, “I would like to place you with someone you know and feel comfortable with. Who are some family members or friends that might be placement options?”

Choice 2: You say, "I want you to draw a genogram so I have an idea of who is in your family."

Choice 3: You ask, “What holidays are important to your family and who is there when you celebrate?”

Choice 4: You say, “Let’s draw a family tree. I will help guide you through it. First you draw yourself or write your name. Make two branches and write your parents’ names. Now make branches and write your grandparents' names. Do your parents have siblings? Let’s write their names branching off from your grandparents too."

Audio Narration: Choice 1 Result (5 points): The result of your decision is that Alicia says, "We could probably live with my grandma, but outside of that I don’t think there’s really anyone else we could live with.” Click your coach to hear his advice.

Nice work. You could affirm that the grandma is a great place to start and will explore that possibility. You could also ask about other adults Alicia feels close to by creating a circle of safety and support or family tree with her.


The result of your decision is that Alicia looks at you, confused, and asks, "What is a genogram?" Click your coach to hear his advice.

Good job. It’s great that you want to use a genogram to better identify family and adults who could be placement options. However, you could explain what a genogram is when you mention the concept to Alicia, using age-friendly language like "family tree" to help Alicia understand the concept.


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The result of your decision is that Alicia says, “Christmas is a really big deal and so is Thanksgiving. My grandparents are there, my aunt, and my cousins." Click your coach to hear his advice. Great work. This is an excellent start to both include cultural humility, as well as identify adults in Alicia’s family. It seems she only provided information about her maternal family, so you could follow up with creating a family tree or genogram to understand what other family members could be supports or placement options.


The result of your decision is that Alicia draws as you guide her through the activity. Alicia provides all four grandparents’ names, and shares that her mom has one sister, and her dad has a brother and a sister. Click your coach to hear his advice. Excellent work. You can follow up by further exploring where these relatives live, as well as what Alicia’s relationship is like with them. You can also explore if there are family friends or friends from school that Alicia feels close to. It’s important to explore adults who live in her current neighborhood or near it so that she can remain in the same high school, if possible.

1.11 Exploring Options for the Kids Audio Narration: You have explored maternal grandparents as a placement option, but the maternal grandfather has an old criminal conviction that is not able to be waived. The maternal aunt states that though she loves the children, it is “too much” for her to take them in at this time. You have also reached out to the paternal uncle, but he shares a two-bedroom home with three families in order to afford rent. Click NEXT to move on to the next question.

1.12 Conference with Your Supervisor (question 6 of 8) Audio Narration: You decide to case conference with your supervisor because you really want to find a familiar family that the children can be placed with, or who could serve as permanent placement for concurrent planning if Donna does not reunify. Your supervisor asks you to think of ways you can find and engage family. She says, “Our goal is to try and discover at least 20 relatives or close family connections. What is one idea you have to find and engage family and family connections?” What would you do? Select a choice, then click Submit.

On screen text answer choices: Choice 1: You say, "I can ask mom (Donna) for the names of three relatives or friends that know the children, and could be possible placement options."

Choice 2: You say, "I am going to ask all three children and mom to write down ten adults that are important in their lives, whether they still have contact with them or not. I can see who overlaps, as well as how many people in total it provides as a starting point." Choice 3: You say, “I am going to complete family trees with mom and the children.”

Choice 4: You say, “I can read the two prior referrals and see who the collateral contacts were. Maybe there are neighbors or family that we can invite to the table this time.”

Audio Narration:


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Choice 1 Result (5 points): The result of your decision is that your supervisor says "This would only obtain, at most, three people in Donna’s support network, and they may only be family versus other important people in her or her children's lives. Click your coach to hear his advice.

Nice work. You could ask Donna to complete a Circles of Support activity to get a better idea of the supportive adults in her and the children’s lives. Choice 2 Result (10 points): The result of your decision is that your supervisor says this would obtain information from the prior referrals about six or more people provided, which gave input on the family. It is possible they were relatives, neighbors, or family friends, but they also could have been service providers who would not serve as part of family-finding efforts. Click your coach to hear his advice.

Good job. You could review the previous referrals for collateral contacts and any mention of other adults or family members in the children’s lives. In addition to asking Donna and the children about family and friends in their lives, you could also reach out to the family contacts you already have (maternal grandparents, maternal aunt, and paternal uncle) for more information on other family members.

Choice 3 Result (15 points): The result of your decision is that your supervisor responds this would get information about the family tree, but if you don't speak with any paternal relatives, your information about the children’s father’s family may be limited. In addition, family trees do not include adults who are "like family", or are close friends, but are not biologically related or related by marriage. Click your coach to hear his advice.

Great work. You could complete the family trees with Donna and the children, but also reach out to the paternal uncle you have already made contact with to complete a family tree with him as well. You can also ask Donna and the children about other significant adults in their lives.

Choice 4 Result (20 points): The result of your decision is that your supervisor responds, "This allows each child and Donna their individual perspective of important adults in their lives. It also opens family-finding efforts to traditional family and non-traditional family. Each may provide different responses, and some may overlap. You may find the children identify friends’ parents or teachers who may not have been identified otherwise." Click your coach to hear his advice.

Excellent job. The children or Donna may get “stuck” coming up with ten adults. You should be ready with other activities like Circles of Support or family trees to help them identify ten adults. If they are able to identify ten adults on their own, they may not all be family, in which case you can follow up with completing a family tree to capture even more relatives who can potentially act as supports or connections. 1.13 Monthly Visit with Donna (question 7 of 8) Audio Narration: You are at a monthly visit with Donna. Three months of family reunification services have passed, and Donna has three more months until the next court hearing. You would like to inquire about her progress to assess where she is in her case plan and hear her voice. What would you do? Select a choice, then click Submit.


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On screen text answer choices: Choice 1: You ask Donna, “How are your programs going? Have you completed them?” Choice 2: You ask Donna, “How do you feel you are doing in your case plan?”

Choice 3: You ask Donna, “On a scale of 1-10, where would you say you are in reaching your safety goals right now? Between now and next month, how would you move up one number?”

Choice 4: You say to Donna "I would like to check in with you about how everything is going and how you feel you are doing with your safety goal. Tell me what is going well, what you are worried about, and what needs to happen next?"

Audio Narration: Choice 1 Result (5 points): The result of your decision is that Donna responds that her programs are going “okay.” She has completed one class, and continues to go to therapy and her other services. Click your coach to hear his advice.

Nice work. You have an idea of what Donna has completed from the case plan. However, you didn’t obtain any information on behavior changes with Donna or what she has learned so far from the services. Instead of asking whether she has completed her programs, ask what she has learned so far and how that has helped her get closer to her safety goal.

Choice 2 Result (10 points): The result of your decision is that Donna replies, “I think I’m doing okay. I’ve learned some interesting things in my classes and therapy. Like, I really get what my triggers are now.” Click your coach to hear his advice.

Good job. You are not just able to find out what Donna has done, but what she has learned and has taken away from it to assess where she is at. You could follow up by asking mom about what her triggers are and how she has used this information to support her safety goal.

Choice 3 Result (15 points): The result of your decision is that Donna says that she thinks she is at a 6. She has gone to her classes and therapy, and she has good visits with her kids. Donna says that she struggles with her sobriety and she is still figuring out how to manage that, which is why she did not score herself higher. Donna shares that to be a 7 by next month she thinks she needs to have a list of coping skills for when she wants to use, and have started to practice using them. Click your coach to hear his advice.

Great job. You used scaling to allow Donna to explain where she is at and how she can come closer to reaching the case plan goals. Though you are able to assess some of Donna’s safety goal progress, solely using scaling does not allow Donna’s voice to be fully heard and address any worries that she may have. You could follow up by asking the three questions: What is going well? What is she worried about? And, what needs to happen next?


The result of your decision is that Donna shares that she likes her therapist and feels like the therapist really listens to her. She says, "It's nice to have someone to talk to about stuff." She also really enjoys the


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visits with her children and checking in with them about school, as well as just getting to play with them. Donna says that she is worried she might relapse because she gets triggered a lot and it can be hard to check herself when she is triggered. She also shares that this worries her, because it may affect whether she can reunite with her children. She says it would be helpful to find an NA sponsor and maybe have more of a support network, because sometimes she feels alone. Click your coach to hear his advice.

Excellent work. You are able to check in with Donna’s progress, while allowing Donna to share her own thoughts on her progress. In doing so, you are able to understand much better where Donna is and how you can support her. You could follow up by asking on a scale of 1-10 where Donna thinks she is now and how she could go up by one number by your next meeting.

1.14 Donna’s Progress Audio Narration: Donna has made more progress in her case plan and her network is reporting that they are seeing her taking steps to achieve her safety goal. You have engaged Donna in a CFT to discuss the possibility of the children returning home. Click NEXT to move on to the next question.

1.15 Monthly Visit with Donna (question 8 of 8) Audio Narration:

During the case worker visitation with the parent before the follow-up CFT meeting, you and Donna discuss Donna’s progress. Though Donna wants to regain custody of her children, she tells you that she feels overwhelmed at the idea of her children returning to her. What would you do? Select a choice, then click Submit.

On screen text answer choices: Choice 1: You tell Donna, “It’s okay that you feel overwhelmed. If you need more time that before your children return, that’s okay.”

Choice 2: You say, "Donna, you are doing great! You have built coping skills and have made such positive changes in your life. You can get your kids back and take care of them. I know you can do it!"

Choice 3: You ask Donna, "On a scale from 1-10, with one being completely overwhelmed and ten being completely confident, how are you feeling right now?"

Choice 4: You say to Donna, “You are feeling overwhelmed at the idea of your children returning to your care. What has helped you when you have felt overwhelmed in other areas of your life? And are there areas where your network can help support you?”

Audio Narration: Choice 1 Result (5 points): The result of your decision is that Donna says, “Yeah...maybe I do need more time. I love them, and I want them back, but I don’t know...what if I can’t do it?” Click your coach to hear his advice.

Nice work. You do a good job of affirming Donna’s feelings. However, you do not look at finding solutions or reflecting on Donna’s strengths. You could ask a question about a time that Donna didn’t feel overwhelmed about taking care of her children.

Choice 2 Result (10 points): The result of your decision is that Donna smiles and shrugs her shoulders. Quietly, she says, "Thank you."


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Click your coach to hear his advice.

Good job. You are able to demonstrating your support of Donna. However, you do not engage Donna in reflecting on her own strengths and how she can address her feelings of being overwhelmed. You could ask Donna, “Are there times when you don’t feel overwhelmed or feel less overwhelmed at the idea of your children being returned to you? When is that? What is different when you feel that way?”

Choice 3 Result (15 points): The result of your decision is that Donna replies that she thinks she’s at a 5. She feels overwhelmed, but knows she may be able to do it. Click your coach to hear his advice.

Great work. You were able to get a general gauge for where Donna is at, but did not get a lot of details about what makes her feel overwhelmed, as well as what puts her as high as a 5. You could follow up by asking what Donna is already doing that makes her a 5, and what she can do to move from a 5 to a 6.

Choice 4 Result (20 points): The result of your decision is that Donna explains that when she has felt overwhelmed recently, she calls a friend or talks to her mom. She also likes to listen to music or go on a run. Click your coach to hear his advice.

Excellent job. You're getting Donna to reflect on some concrete coping skills she has. You can then reflect to Donna the coping skills she just listed (calling/talking to someone, listening to music or going on a run) and how using her network will be a big part of her support after the agency is no longer involved.

1.16 Congratulations Audio Narration: Congratulations, you have completed the Using SOP Strategies to Demonstrate Engagement, a California Core Practice Model game. Click Restart to try again for a higher score, or click Exit to exit the game.

Perfect Score Audio: Congratulations, you have completed the Using SOP Strategies to Demonstrate Engagement, a California Core Practice Model game. Nice work, you got a perfect score! Click Exit to exit the game.

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Using SOP Strategies to Demonstrate Engagement Game ... · of 20 points possible per question. Pick the answer you believe would best demonstrate engagement behaviors with children