USING SCCM - USC Dana and David Dornsife College of ...USING SCCM The Application Catalogis displayed. It appears very similar to SCCM but is a separate, web-based catalog of available

U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A

USING SCCM

USER’S GUIDE

JANUARY 2015

U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A

© 2015 UNIVERSITY OF SOUTHERN CALIFORNIA. All rights reserved.

This manual, as well as the data and software implementation described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment on the part of the University of Southern California.

Except as permitted by such license, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of the University of Southern California.

The data and software implementation, as with all technical and computer-aided design software, is a tool intended to be used by trained professionals only. The data and the software implementation is not a substitute for the professional judgment of trained professionals. The software implementation is intended to assist with product design and is not a substitute for independent testing of product stress, safety and utility. The University of Southern California assumes no liability for any error or inaccuracies that may appear in this manual. The University of Southern California makes no warranties with respect to this manual and disclaims any implied warranties of merchantability and fitness for a particular purpose.

U.S. Government Customers:

The Products are provided to the Federal government and its agency with RESTRICTED RIGHTS. USE, DUPLICATION OR DISCLOSURE BY THE GOVERNMENT IS SUBJECT TO RESTRICTIONS SET FORTH IN SUB-PARAGRAPH (c)(1)(ii) OF THE RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE AT DFARS 252.227-7013 OR SUB-PARAGRAPHS (c)(1) O R (2) OF THE COMMERCIAL COMPUTER SOFTWARE-RESTRICTED RIGHTS AT 48 CFR 52.227-19, AS APPLICABLE.

TABLE OF CONTENTS

TABLE OF CONTENTS

Table of Contents ...................................................................................................................... 2

Chapter 1: About SCCM ............................................................................................................ 3

Chapter 2: Using SCCM ............................................................................................................. 4

Navigating the Application ........................................................................................................................... 4 The Available Software tab ..................................................................................................................... 5 The Installation Status tab ....................................................................................................................... 8 The Installed Software tab ...................................................................................................................... 9 The Options tab ....................................................................................................................................... 9

Chapter 3: Refreshing SCCM ................................................................................................... 10

Contact Dornsife Technology Services ................................................................................... 13

©2015 University of Southern California. All rights reserved. 2

USING SCCM

CHAPTER 1: ABOUT SCCM Microsoft System Center Configuration Manager (SCCM) is an application that provides Information Technology specialists and departments with the ability to manage hundreds of workstations simultaneously. What does that mean? Simply put, SCCM allows your IT department to deliver software updates, patches, and security policies to all computers that are connected to the network, simultaneously. SCCM requires very little interaction from a user perspective. SCCM is installed on your system and delivers the system updates, as needed. When SCCM completes an action, status messages appear in your system tray. Examples are shown below.

With each of these messages, no action is required. SCCM will resolve any issues and success messages are a courtesy.


USING SCCM

CHAPTER 2: USING SCCM Using Microsoft's System Center Configuration Manager is simple. This document will explain the different areas and functions of the application. Use this guide to assist you in navigating SCCM.

Navigating the Application You can open SCCM by locating the item in your Start Menu. An example is shown below.

You can also launch SCCM by double-clicking the desktop icon. An example is shown below.

SCCM contains 4 different areas: Available Software, Installation Status, Installed Software, and Options.


USING SCCM The Available Software tab

The Available Software tab is displayed by default. This tab displays the software that is available for download. The options contained within the Available Software tab will appear differently for each user. Highlight the name of the application you want to install and then select the Install button, located at the bottom of the screen. The selected application is installed to your workstation.


USING SCCM If you want to install an application but you do not see it listed on the Available Software tab, select the Find additional applications from the Application Catalog hyperlink, located under the Search field at the top of the screen. You will be prompted for your USC NetID and Dornsife password.

Enter your USC NetID in the User Name field. Your USC NetID is the portion of your e-mail address that appears before the @ symbol. For example, if your USC e-mail address is [email protected], your USC NetID is jdoe. Next, enter your Dornsife password in the Password field. This is the password with which you log into your computer. Then, select the OK button. If you are using Firefox or Chrome, you may be prompted to activate Silverlight before you can display the Application Catalog. Select Activate Silverlight, located in the middle of the screen. A small menu displays, on the left side. Select Allow Now or Allow and Remember, to permit Silverlight to run.


USING SCCM The Application Catalog is displayed. It appears very similar to SCCM but is a separate, web-based catalog of available applications. Select the application you want to install on your workstation and then select the Install button, located at the bottom of the screen. The application will download to SCCM and then install on your workstation.

The Application Catalog is displayed. It appears very similar to SCCM but is a separate, web-based catalog of available applications. Select the application you want to install on your workstation and then select the Install button, located at the bottom of the screen. The application will download to SCCM and then install on your workstation.


USING SCCM The Installation Status tab

The Installation Status tab displays the status of software applications. An application can have one of the following three statuses:

1. Installed 2. Installing 3. Failed

If an installation has failed, you can attempt to reinstall the application by selecting the Retry button, located at the bottom of the screen. If you want to remove an application you have previously installed using SCCM, select the Installation Status tab, highlight the application you want to uninstall and then select the Uninstall button, located at the bottom of the screen.


USING SCCM The Installed Software tab

The Installed Software tab displays all of the software applications you have installed via SCCM. You can uninstall elective applications by highlighting the name of the software and then selecting the Uninstall button, located at the bottom of the screen. Mandatory applications (applications required to be installed on your workstation) are not available to be uninstalled.

The Options tab The Options tab contains settings for the way in which SCCM functions. These settings should not be changed from the default settings. If you need to adjust the setting for SCCM, contact DTS before making changes.


REFRESHING SCCM

CHAPTER 3: REFRESHING SCCM Occasionally, you will need to refresh SCCM in order to display newly available applications or application updates. This topic explains how to refresh SCCM.

1. Select the Start button.

2. Select Control Panel.

The Control Panel displays.


REFRESHING SCCM

3. Select Configuration Manager from the Control Panel.

The Configuration Manager Properties screen displays.


REFRESHING SCCM

4. Select the Actions tab.

5. On the Actions tab, highlight Application Deployment Evaluation Cycle and select the Run Now button. Repeat these steps with Machine Policy Retrieval & Evaluation Cycle. It does not matter in which order you select and run these options.

6. Select the OK button to close the Configuration Manager Properties screen.

The two refresh processes will complete in approximately 5 minutes. SCCM does not provide a notification that these processes have finished. New or updated applications will be displayed within SCCM upon completion.


CONTACT US

CONTACT DORNSIFE TECHNOLOGY SERVICES

Campus Office: 825 Bloom Walk, ACB 530 Los Angeles, CA 90089-1486

Technical Support: 213-740-2775

E-mail: [email protected]


mailto:[email protected]

Documents

USING SCCM - USC Dana and David Dornsife College of ...USING SCCM The Application Catalogis displayed. It appears very similar to SCCM but is a separate, web-based catalog of available