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www.employment.gov.au
Using IT to engage job seekers, employers and providers
Kerryn Kovacevic
Jobs Australia Conference
Wednesday 19 October 2016
If you’re not using our online
services – why not ?
You’re missing
opportunities!
www.employment.gov.au
Job Seekers
10 million Australians have a
myGov account
390,000 linked jobactive/myGov accounts
124,000 job seeker mobile app downloads
21,000 Tell Us Once updates
Improving myGov usability and experience
44,000 job placements
4,500,000 job applications recorded
22,400 job plans approved
200,000 Career profiles
480,000 Resumes uploaded
1,500 profile photos uploaded
1,100 views a month @jobactive YouTube 70% of viewers watch our videos all the way through (industry standard 45%)
500% increase in Employer app downloads 43% increase in job seeker app downloads
@AustraliansAtWork
• 20% of job seekers are more actively engaged • 12-week outcomes are higher than control group • 25% of employers are more actively engaged with the jobactive site • 7% of email recipients were more likely to sign into the jobactive site
We are engaging new visitors….
Career Profile
Career Profile
Career Profile
Goals and Activities
Achievements and Alerts
Quizzes and Fast Facts
27 June…The new JobFit app is
launched to help job seeker’s stay on track to achieve their goals …
www.employment.gov.au
Employers
12,437 invitations sent
1,200 accepted
10,000 invitations expired
601 job referrals
15 - Expected to start
35 - Placed
11 approved Wage Subsidy Agreements
Provider& Employer connections
Nudging employers online …
Testing our messaging …
www.employment.gov.au
Supervisor App
• Supports recording audio/visual references and evaluations and upload to ESS and jobactive website.
• Job Seeker can choose to include in Career Profile
• 1,034 ratings recorded • 36 audio recordings submitted
www.employment.gov.au
Providers
ESS User Research
Heuristic Review
Avanade team applied 10 heuristics across 10 global areas and project teams.
Persona
4 realistic representations of key audience segments for reference.
Contextual inquiry (Over the shoulder)
Melbourne, Adelaide and Sydney. 19 sites and 16 Business Analysts participated
Questionnaire
Provide staff formal questionnaire regarding ESS and personal details
User flows / journeys
Document outlining new user flow for specific tasks user complete on the application.
Training and Q&A
Assistance and support in transfer of knowledge in the approach and development of UCD artifacts.
Report and recommendations
Document combining both heuristic review and data collected from interviews.
New ways of working
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