Using innovation games to engage your users

MNSPUGAugust 2018

Instructions

1. Draw an Avatar of yourself.

2. Include the following information on your Avatar:– First name

– Industry

– Version of SharePoint

– Favorite SharePoint/O365 feature

– Cats vs. dogs

3. Upload your Avatar.

4. Find a connection.

Sarah HaaseEnterprise Librarian/Corporate EvangelistOffice 365 Servers & Services MVPSharePoint Saturday Twin Cities organizerblog.splibrarian.com

@sarahhaase

Liz SundetMVP, PMP, CBAP, CSMIndependent ConsultantAdjunct Professor-RCTC

Twitter: @percusn

Email: liz@lizsundet.com

No-code development

@ SP_Geek MRuderman@SPGeek.com

Office 365 TrainingBusiness Process

Automation

Product Evangelist Coach Strategist

About Me

What can Innovation Games deliver?

Discover new business

opportunitiesDrive strategy

Drive product roadmaps

Improve sales & service

effectiveness

Create deeper relationships

w/your customers

Understand complex product

relationships

Understand product evolution

Identify areas of improvement

Prioritize market needs

Determine WHY and HOW

Why use Innovation Games?

Build connections.

Build shared understanding.

Overcome the negative.

Give a voice.

Solve a wicked problem.

Engage.

How do the games work?

They have a clear objective.

They’re adaptive.

They’re inclusive.

They’re not tightly controlled.

They provide qualitative data.

They don’t make promises.

What do you need?

- Whiteboard or paper

- Post-it notes for Avatars

- Markers

- 3 topics or questions

Time to play:

- 25-30 minutes

Naysayers:

- No problem

Low-Tech Social Network

SQUID (Sequential Question & Insight Diagram)

Buy a Feature

Remember the Future

SQUID (Sequential Question & Insight Diagram)

What do you need?

- Whiteboard or paper

- Post-it notes (2 colors)

- Markers

Number of players:

- 5-10

Time to play:

- 30 minutes

Buy a Feature

What do you need?

- List of possible, planned or hypothetical features (with descriptions and prices)

- Play money

Number of players:

- 4-7

Time to play:

- 30-45 minutes

Remember the Future

What do you need?

- Flip-chart paper & easel

- Post-it notes

- Markers

Number of players:

- Varied; can work individually or in groups

Time to play:

- 30 minutes

Summarizing your results

Core Team Customers

TOC for summarizing Innovation Game data

• What is an innovation game?

• What do innovation games provide?

• Game overview (e.g. date, time, type of game, objective)

• Detailed listing of results (e.g. post-it note details, weighting, etc.)

• Observer comments

• Conclusions (CORE TEAM ONLY)

• Action items (CORE TEAM ONLY)

What other types of Innovation Games are there?

Define the need

• Product box

• Buy a feature

• Me and my shadow

• Give them a hot tub

• Remember the future

Understand functionality needs

• Product box

• The apprentice

• 20/20 vision

• Buy a feature

• Me and my shadow

• Start your day

Understand product usage

• Me and my shadow

• Spider web

• Start your day

• Show and tell

• The apprentice

Shape the future of your product/program

• Remember the future

• Prune the product tree

• Prune the apple tree

• Mission impossible

• 20/20 vision

• Buy a feature

• Cover story

Understand your audience

• Low-tech social network

• Empathy map

• The blind side

Speedboat/Sailboat

What do you need?

- Whiteboard or paper

- Post-it notes

- Markers

- Sticky dots for ranking

Number of players:

- 5-15

Time to play:

- 30-45 minutes

Poster Session

What do you need?

- Whiteboard or paper

- Markers

- Stickers, magazines to cut out, etc.

Number of players:

- 10+

Time to play:

- 30 minutes

Prune the Apple Tree

What do you need?

- Whiteboard or paper

- Post-it notes

- Markers

Number of players:

- 5-15

Time to play:

- 30 minutes

What do you need?

- Paper template

- Markers

- Creativity

- A willingness to suspend reality

Time to play:

- 60-75 minutes

Cover Story

• Cover tells the BIG story of your success.

• Headlines conveys the substance of your cover story.

• Sidebars reveal interesting facets of the cover story.

• Quotes can be from anyone as long as they’re related to the story.

• Brainstorm is for documenting initial ideas for the cover story.

• Images are for supporting the content with illustrations

Resources• Gray, Dave, Sunni Brown and James Macanufo.

Gamestorming: A playbook for Innovators, Rulebreakers, and Changemakers. Bejing: O’Reilly. 2010.

• Hohmann, Luke. Innovation Games. Upper Saddle River: Addison-Wesley, 2007.

• Soulsailor Consulting (Ant Clay). http://www.soulsailorconsulting.com/

• TastyCupcakes.org: Fuel for Innovation and Learning. http://tastycupcakes.org/

• “Visual Tools and Innovation Games.” SlideShare. November 2014. http://www.slideshare.net/marymcaldwell/visual-tools-and-innovation-games-full-day-workshop-dev-intersections-nov-2014-final

http://blog.splibrarian.com/

@sarahhaase

Questions?