Christian Bason, Director, Ph.D. Fellow

Using design thinking to tackle wicked problems

MindLab involvescitizens and businessesin co-creating new public solutions.

”Labs: Designing the Future”, SIG@MaRS, 2012

Design Centre(Canberra,Australia)

MaRSSolutions Lab(Toronto, Canada)

/ TACSI

http://designforhealthcare.blogspot.dk/p/spring-2012-cardboard-hospital.html

Finland (1)

Finland (2)

France

UK

Europe

United States

Australia

Mystery Heuristic Algorithm

After Martin (2009)

Service design

Design thinkingStrategic design

Human centred design

Citizen-centred design

Co-design

Co-creationInteraction design

Experience design

“Everyone designs who devises courses of action aimed at changing existing situations into preferred ones...”

Herbert Simon (1969)

“Design is the human capacity to shape and make our environments in ways ... that satisfy our needs and give meaning to our lives”

John Heskett (2002)

ChallengingChallengingChallengingChallengingReimagining problems & opportunities

Human Human Human Human Understanding drivers of behaviour

ExperimentalExperimentalExperimentalExperimentalPrototyping as a vehicle for learning

ConcreteConcreteConcreteConcreteVisualising to enable cross-cutting dialogues

AnalysisAnalysisAnalysisAnalysis(Splitting)

SynthesisSynthesisSynthesisSynthesis(Putting together)

RationalLogicalDeductiveSolutions‘Thinking it through’Single disciplineElegance

EmotionalIntuitiveInductiveParadigms, platformsThinking through doingMultiple disciplinesImpact

After Banerjee / Stanford d.school

Knowing

Analysing Synthesising

Creating

ABSTRACT

PRESENT

CONCRETE

FUTURE

Bason (2010)

Knowing

Analysing Synthesising

Creating

Citizen-centredresearch

Patternrecognition

Idea generation

LearningChallengingthe problem

Projectscoping

Visualisation Conceptdevelopment

Selection

Testing

Prototyping

Framing

Scaling

Identifying insights

Implementing

Knowing

Analysing Synthesising

Creating

Citizen-centredresearch

Patternrecognition

Idea generation

LearningChallengingthe problem

Projectscoping

Visualisation Conceptdevelopment

Selection

Testing

Prototyping

Framing

Scaling

Identifying insights

Implementing

Principle 1:Professional Professional Professional Professional empathyempathyempathyempathy

Principle 2:RehearsingRehearsingRehearsingRehearsing the futurethe futurethe futurethe future

Principle 3:New New New New interactionsinteractionsinteractionsinteractions

Experiencing what citizens experience

Design as driver of policy and service co-creation

Building new interactions to produce better outcomes

Policy Press2010

Characterise the problem

Identify core challenge

Choose “how might we” question

Ideate

Develop concept

N What needs, problems or opportunities does your concept address?

A What is your approach?

B What are the benefits of your concept? To whom?(Productivity/service/outcomes/democracy)

C Which competing solutions or initiatives arealready out there? How does your concept fit?