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Using Business Intelligence to Manage Your Fleet Danny Brashear CEM
What is ‘Business Intelligence’
Business Intelligence refers to skills, processes, technologies, applications and practices used to support decision making.
WHAT ARE WE GOING TO COVER
What is Business Intelligence
How well do you know your Fleet
Are you tracking the right data
Can you answer all of your customer’s questions
Are you educating your customers with Business Intelligence
Having information at your finger tips - Dashboard
How well do you know your Fleet
Nobody should know your Fleet better then you
You want your customers to come to you
Some basic information you should know: Average age of your Fleet Average cost (per meter, per class, per asset) Best asset replacement goals Current inventory value Where is your budget dollars being spent Your next projected budget cost per department
Are you tracking the right data
Tracking KPI and why
Set KPI goals
Processes in place to help achieve the goals
Educate your staff and customers
Monitor the progress of each KPI
Run it like a business
Priorities change
KPI – Why do I need them?KPI – Why do I need them?
Track your shops performance
Show your customers how you’re doing
Keep you focused to meet your standards or promises to your customers
Provides needed data to write your business plan
Gives you the numbers to fight privatization
Identifies possible areas for additional training
Tell the shop story – ‘Your Scoreboard’
Some KPI to look at
Fleet availability to the customer – 90%
Shop turn around time – 75% within the same day
Direct labor vs in-direct labor – 90% direct
PM compliance - 90% complete
Scheduled repairs vs non-scheduled repairs – 80% scheduled vs 20% non scheduled
Comeback – less than 2%
Average age of the fleet – 3-5 years
Inventory turns – average of 4 per year
More KPI to look at
Utilization per class – varies per class, start with 700-per month
Shop turn around time – 75% in the same day
CPM (per class) that has more than 10% higher than average
Non-scheduled leave – less than 2%
Current fully burden labor rate
Parts fill rate, when do I stock it
Vendor performance meeting their promised deliveries
Outstanding warranty claims
REPORT RUNNERREPORT RUNNER
In 6.0 there are 145 standard reports where 5.69 had 132
Version 2.1.1.7
NEW REPORTS IN 6.0NEW REPORTS IN 6.01
18 - Vehicle Auction Report1
32 – Meter Per Gallon Exception Report1
33 – Cost Per Meter Exception Report2
08 – Parts Without a Vendor2
09 – Parts Mean Time Between Failure (MTBF)
223 – Part Transactions Detail Report
250 – NAPA Unprocessed Requests
250 – NAPA Total Time From Part Request To Part Issue
319 – Maintenance History By Repair Group And Class
338 – Work Order Delays By Status
403 – Tank Inventory Links
615 – Purge Data Report
615 – Record Creation Audit Report
SOME RECOMMENDED REPORTSSOME RECOMMENDED REPORTS Scheduled vs. Non-Scheduled Repairs (326)
Average Work Order Completion Time (327)
Technician Productivity % (330)
Technician Cost to Labor Dollars (331)
Customer Returns (335)
PM Labor % Comparison (315)
Active Work Orders by Shop (311)
Parts Inventory (200)
Parts Issued (201 & 201S)
Parts Received (204 & 204S) (compare to invoices)
Orders Not Received (205)
Parts Surplus (218)
Parts Obsolescence (219)
Inventory Movement (222)
SOME RECOMMENDED REPORTSSOME RECOMMENDED REPORTS
Answer all of your customer’s questions
If not, ask questions Find out why they need to know How can you help them
Can you support your answers
Make sure to follow up Have regular customer meetings Bring the numbers, reports, examples, etc. Share your Business Plan and goals This will build good customer relationships
Are you educating your customers with Business Intelligence
You want your customers to depend on you Any Fleet information Customer Trust Be customer driven Provide the information they need Get them involved, get their buy in Come to you because they want to not have to
Use your Business Plan as a Fleet goal Update yearly
Dashboard
RE-CAP
What is Business Intelligence
How well do you know your Fleet
Are you tracking the right information
Can you support your customer needs
Educate your customers with Business Intelligence
Create and use Business Plan as your Fleet goal
Having the right data at your finger tips
Questions?
Thank you for attending!
Danny Brashear CEM
800-753-2783 – toll free
757-625-5114 – fax
757-623-1700 ext. 2201 – Direct
I hope you enjoy the rest of
the FASTER conference!
