Embed Size (px)
Citation preview
User’s Manual No. 980101-001 Rev. A
©1997 Eltron International Inc.
2642/3642 SeriesThermal Printers
User’s ManualModels: LP2642 and TLP2642
LP3642 and TLP3642
FOREWORDThis manual provides installation and operation information for the LP2642, TLP2642, LP3642and TLP3642 series printers, manufactured by Eltron International Incorporated, Simi Valley,California.
RETURN MATERIALS AUTHORIZATIONBefore returning any equipment to Eltron for in warranty or out of warranty repair, contact RepairAdministration for a Return Materials Authorization (RMA) number. Repack the equipment in theoriginal packing material and mark the RMA number clearly on the outside. Ship the equipment,freight prepaid, to the address listed below:
Eltron Repair Administration, USA41 Moreland Road
Simi Valley, CA. 93065Phone: +1 (805) 579-1800FAX: +1 (805) 579-1808
Label Printers: Card Printers:Eltron International, Northern Europe Eltron International, Southern Europe
Unit 2, Rose Kiln Lane Zone Indutrielle, Rue d'AmsterdamReading, Berkshire, RG2 OHP England 44370 Varades, FrancePhone: +44 (0) 118 975 2024 Phone: +33 (0) 240 097 070
FAX: +44 (0) 118 975 2005 FAX: +33 (0) 240 834 745
COPYRIGHT NOTICEThis document contains information proprietary to Eltron International Incorporated. This docu-ment and the information contained within is copyrighted by Eltron International Incorporated andmay not be duplicated in full or in part by any person without written approval from Eltron. Whileevery effort has been made to keep the information contained within current and accurate as of thedate of publication, no guarantee is given or implied that the document is error-free or that it is ac-curate with regard to any specification. Eltron reserves the right to make changes, for the purpose ofproduct improvement, at any time.
TRADEMARKSLP2642, TLP2642, LP3642 and TLP3642 are service marks and Eltron is a trademark of Eltron In-ternational Incorporated. Windows and MS-DOS are registered trademarks of Microsoft Corp. Allother marks are trademarks or registered trademarks of their respective holders.
980101-001 Rev. A iii
WARRANTY INFORMATION
We Need To Hear From You!To Establish Your Warranty Period And Provide Access To Technical Support,
Send Us Your Product Registration Card Today!
Eltron warrants the mechanism, control electronics and power supply, under normal use and serv-ice, to be free from defects in material and workmanship for a period of twelve (12) months from thedate of purchase by the end user. Eltron warrants the print head, under normal use and service, tobe free from defects in material and workmanship for a period of ninety (90) days or 30KM of print-ing (whichever occurs first) from the date of purchase by the end user. Proof of purchase or productregistration is required. If proof of purchase or product registration cannot be established, shipmentdate to the original buyer (dealer or distributor) will be used to establish the warranty period.
Failure to exercise caution to protect the equipment from electrostatic discharge damage, adversetemperature and humidity conditions or physical abuse may void the warranty. Failure to use onlyEltron approved media may void the warranty. Eltron will, at it’s option, repair or replace theequipment or any parts which are determined to be defective within this warranty period, andwhich are returned to Eltron F.O.B. factory of origin.
The warranty set forth above is exclusive and no other warranty, whether written or oral, is ex-pressed or implied. Eltron specifically disclaims the implied warranties of merchantability and fit-ness for a particular purpose.
iv 980101-001 Rev. A
FCC NOTICE:This equipment has been tested and found to comply with the limits of a Class B digital device, pur-suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference when the equipment is operated in a commercial environment. Thisequipment generates, uses and can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference to radio communications. How-ever, there is no guarantee that interference will not occur in a particular installation. Operation ofthis equipment in a residential area is likely to cause harmful interference in which case the user willbe required to correct the interference at his own expense.
INDUSTRY CANADA NOTICE:This device complies with Industry Canada ICS-003 class B requirements.
Cet equipement est conforme a l’ICS-003 classe B de la norm Industrielle Canadian
The printer and power supply should never be operated in alocation where either one can get wet. Personal injury couldresult.
Always use high quality Eltron approved labels, tags andtransfer ribbons. If adhesive backed labels are used that DONOT lay flat on the backing liner, the exposed edges may stickto the label guides and rollers inside the printer, causing thelabel to peel off from the liner and jam the printer. Eltronapproved supplies can be ordered from your ELTRON dealer.For the name of a dealer in your area, call 1(800) 344-4003.
If you should run out of labels or ribbon while printing, DO NOTturn the power switch OFF (0) while reloading or data loss mayresult. The printer will automatically resume printing when anew label roll is loaded.
There is danger of explosion if the battery is incorrectlyreplaced. Replace batteries with the types listed here only.Discard used batteries according to the instructions suppliedby the battery manufacturer. Do Not dispose of the battery infire. The battery may explode causing damage or injury.
980101-001 Rev. A v
WARNING
CAUTION
HINT
WARNING
vi 980101-001 Rev. A
980101-001 Rev. A vii
TABLE OF CONTENTS
InstallationInstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
OperationPower Switch . . . . . . . . . . . . . . . . . . . . . . . . . 11The FEED Control . . . . . . . . . . . . . . . . . . . . . . . 12The POWER Indicator . . . . . . . . . . . . . . . . . . . . . 13Loading Labels or Tags . . . . . . . . . . . . . . . . . . . . 14Top Of Form Sensing . . . . . . . . . . . . . . . . . . . . . 18AutoSense Gap Sensor Adjustment . . . . . . . . . . . . . . 19Threading The Optional Label Dispenser . . . . . . . . . . . 20Cleaning The Print Head . . . . . . . . . . . . . . . . . . . 21Loading Transfer Ribbons . . . . . . . . . . . . . . . . . . . 22Removing A Partially Used Transfer Ribbon . . . . . . . . . . 28Replacing the Printer Memory Backup Battery . . . . . . . . . 29
Appendix ATroubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 31
Appendix BAccessories . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Appendix CUsing The Windows Printer Driver . . . . . . . . . . . . . . . 35
viii 980101-001 Rev. A
1Installation
This section provides information on theinstallation of the printer and software.
The LP2642 and LP3642 are low cost, desktopdirect thermal printers. The TLP2642 andTLP3642 are low cost, desktop thermaltransfer and direct thermal printers. This familyof printers is specifically designed for printinglabels, tags or continuous receipts (with orwithout bar codes) from any DOS™, Win-dows™or ASCII based compatible computer.
980101-001 Rev. A 1
Unpacking Your Printer
2 980101-001 Rev. A
Installation
Printer
User's Manual,Sample Roll, Spooland Cleaning Pen.
Power Supply
Software
Installation The following steps will guide you through theinstallation of the printer and software.
Step ➊ - Attach Power Supply
980101-001 Rev. A 3
Installation
OFF (0) Power
Connect To Suitable SupplyCheck Voltage
See Warning on Page v.WARNING
Step ➋ Attach Interface Cable
Parallel Interface
Serial Interface
For additional information on serial cable wir-ing, refer to Appendix A.
4 980101-001 Rev. A
Installation
Step ➌ Memory Cartridge (Optional on 2642)
Remove Cover
Install Cartridge
Press To Seat
980101-001 Rev. A 5
Installation
Step ➍ Apply Power
If the indicator fails to light, refer toAppendix A - Trouble Shooting.
6 980101-001 Rev. A
Installation
ON (1)
ON
Step ➍ Install Software
Start your computer. Follow the installation in-structions on the diskette label to install thesoftware.
Refer to Section 2 - Operation, for informationon loading labels and using your printer.
980101-001 Rev. A 7
Installation
8 980101-001 Rev. A
Installation
2Operation
This section provides information on the op-eration of the LP2642, TLP2642, LP3642 andTLP3642 printers.
980101-001 Rev. A 9
Using Your Printer
10 980101-001 Rev. A
Operation
LP
TLP
A. Roll Holder
B. Feed Switch
C. Power Indicator
D. Print Head
E. Label Guide Adjust
F. Cover Release
G. Carriage Release
H. Gap Sensor
I. Black Line Sensor(optional)
J. Dispenser Bar(optional)
K. Dispenser Feed Slot
L. Label Guides
M. Ribbon Drive(TLP only)
Power Switch The printer’s power switch is located on theright side of the printer near the back. Placingthis switch in the ON (1) position will applypower to the printer.
980101-001 Rev. A 11
Operation
ON(1)
The FEED Control The FEED Control can be used in two ways,tapping or holding. When power is first ap-plied with labels loaded, tapping the FEEDControl will cause the paper to advance to thetop of the next label. This action is referred to asa Form Feed.
When power is first applied without labelsloaded, holding the FEED Control will causethe printer to continuously Line Feed until thecontrol is released. This mode is useful whenloading labels in the printer. After the labelshave been threaded through the printer, tap-ping the FEED Control 3 more times (for a to-tal of 4 taps) will cause a Form Feed.
12 980101-001 Rev. A
Operation
FEED Switch
The POWERIndicator
When the printer power is first switched ON (1)with labels loaded, the POWER indicator willglow GREEN, indicating that the printer isready for operation. If labels are not loaded,the indicator will glow RED, indicating an outof labels or ribbon condition.
IndicatorColor Meaning
GREEN Power ON, labels loaded, ready for use.
RED Power ON, out of labels or ribbon.
ORANGE Error condition, refer to Appendix A.
DARK Power OFF.
If the POWER indicator should fail to light orglows RED even when labels are loaded, referto Appendix A.
980101-001 Rev. A 13
Operation
POWERIndicator
Loading Labelsor Tags
Your printer can print on adhesive backed la-bels, non-adhesive tags or continuous non-adhesive paper. Loading either labels or tags iseasy, however the feed direction of each roll isdifferent.
Step ➊ Open the printer top cover and place the spin-dle inside the roll of labels or tags.
See Caution on Page v.
14 980101-001 Rev. A
Operation
Labels
Tags
CAUTION
Step ➋ Open the Print Carriage. Insert the end of theroll into the feed slot and through the LabelGuides.
980101-001 Rev. A 15
Operation
Step ➌ Turn the green wheel to adjust the LabelGuides to match the width of the roll.
16 980101-001 Rev. A
Operation
Turn
Step ➍ Close and lock the Print Carriage. Tap theFEED Control until the POWER indicatorglows GREEN.
Perform the AutoSense gap sensor adjust-ment.
Windows Users! Use Settings / Printers onthe Windows 95 Start Menu to select the labelsize that matches the labels loaded in theprinter.
980101-001 Rev. A 17
Operation
HINT
Top Of FormSensing
To accommodate different size media, yourprinter is equipped with a sensor capable of de-tecting the top of each label or tag. Two meth-ods are used by the printer for top of formsensing: Gap Sensing and Black Line Sensing.
The gap sensing feature depends on the abilityof the Gap Sensor to “see through” the labelliner between labels. Gap sensing is standardon all printers.
An optional Black Line Sensor may also be in-stalled in your printer. The Black Line Sensor isused with special labels that have a black lineprinted on the back of the label liner betweeneach label.
For proper operation, the printer needs tomeasure the length of the labels. Also, due tomanufacturing differences in label stock, theGap Sensor may have difficulty distinguishingthe difference between labels and the liner.When this occurs, the printer Power Indicatorwill switch from GREEN to ORANGE or RED.If this condition occurs, the AutoSensefeature should be activated to adjust thesensitivity of the sensor and measure the labellength.
18 980101-001 Rev. A
Operation
AutoSense GapSensor
Adjustment
To activate the AutoSense feature, first placethe power switch in the OFF (0) position. Loadlabels into the printer (do not use thedispenser), then press and hold the FEEDControl while placing the power switchin the ON (1) position. Release the FEEDControl when the printer starts feeding labels.The printer will advance 3-4 labels whileperforming the adjustment. When theadjustment is complete, a status summary labelwill be printed and the printer will be placed inDiagnostic Dump mode. Tap the FEEDControl once to switch the printer back tonormal operation. If the indicator continues toglow ORANGE or switches to RED, refer toAppendix A for troubleshooting information.
980101-001 Rev. A 19
Operation
Dump ModeSample Printout
Threading TheOptional Label
Dispenser
If your printer is equipped with the optional LabelDispenser (PSAT or PSET) and you would likethe printer to automatically peel adhesive labelsfrom the backing, follow the steps below:
Step ➊ Perform steps 1-4 of the Loading Labels proce-dure.
Step ➋ Peel the first two labels off the backing.
Step ➌ While pressing the FEED switch, push the labelbacking into the peeler slot.
Step ➍ Open the print carriage and pull the label backingout the bottom slot until it is tight across the peelerbar. Close and lock the print carriage.
Activate the Label Taken Sensor by pressing inon the top of the sensor.
20 980101-001 Rev. A
Operation
Cleaning ThePrint Head
As you use your printer, the print head may be-come dirty resulting in poor print quality.Whenever new labels or transfer ribbon areloaded into the printer, the print head shouldbe cleaned with a Cleaning Pen (p/n 800105-001).
Step ➊ Remove the transfer ribbon.
Step ➋ Gently rub the Cleaning Pen across the darkarea of the print head.
Allow the print head to dry for 1 minute beforeloading a transfer ribbon or labels.
980101-001 Rev. A 21
Operation
Loading TransferRibbons
(TLP Models Only)
Transfer ribbons are used when printing onthermal transfer adhesive labels or non-adhesive tags. Thermal transfer ribbons areavailable in general purpose wax, general pur-pose resin and polyester resin.
Step ➊ Install an empty roll onto the front (take-up rib-bon spool.
See Caution on Page v.
22 980101-001 Rev. A
Operation
CAUTION
Step ➋ Loosen the tape that secures the leader on thenew transfer ribbon. Fold it over the end of theleader and press in place. The tape will be usedto attach the leader to the take-up roll.
980101-001 Rev. A 23
Operation
Step ➌ Install the ribbon on the rear (supply) spindleso that the ribbon feeds from the top of the rollinto the ribbon feed slot.
The ribbon does not follow the same path asthe labels.
24 980101-001 Rev. A
Operation
NOTE
Step ➍ Open the print carriage and pull the ribbonleader forward towards the front of the printcarriage and attach to the take-up roll with ad-hesive tape.
980101-001 Rev. A 25
Operation
Step ➎ Close the print carriage and press down firmlyat both arrows to lock.
26 980101-001 Rev. A
Operation
Step ➏ Tap the feed control until the ribbon advancesto the black area.
980101-001 Rev. A 27
Operation
Removing APartially Used
Transfer Ribbon
A partially used transfer ribbon can be re-moved by following the steps below. Partiallyused transfer ribbons can be reloaded using thenormal ribbon loading procedure.
Step ➊ Open the print carriage. Using scissors, cut thetransfer ribbon just below the take-up roll.
Step ➋ Remove the roll and tape the end to prevent itfrom unwrapping.
Step ➌ Remove the take-up roll and remove the usedribbon by unwinding into a trash can.
28 980101-001 Rev. A
Operation
Replacing thePrinter MemoryBackup Battery
The printer contains memory for storage of op-erating parameters, forms, graphics and softfonts. A battery prevents memory loss if theprinter power is switched off or disconnected.When the battery is exhausted, the printer willprint “LOST INTERNAL INFO”. If this hap-pens, turn off the printer power and follow thesteps below to replace the battery.
ALL INFORMATION IN THE PRINTERSMEMORY WILL BE LOST IF THE BATTERYIS REMOVED.
Step ➊ With the printer power off, open the cover andremove any labels that may be loaded.
Step ➋ Remove the four (4) screws that secure thelabel cradle and lift off.
Step ➌ Remove and dispose of the battery accordingto the manufacturer’s instructions.
Step ➍ Install a fresh battery, replace the label cradleand load labels. Switch the power on. If a“LOST INTERNAL INFO" label prints, switchthe power off and back on.
980101-001 Rev. A 29
Operation
Remove 4Screws
BatteryLocation
WARNINGSee Warning on page v.
CAUTION
30 980101-001 Rev. A
Operation
Appendix A - Troubleshooting
Problem Solution or Reason
POWER indicator does notlight GREEN when powerswitch is turned to ON (1)position.
1. Check power connections from A.C.Outlet to power supply to printer.
POWER indicator lightsGREEN, but printer will notprint.
1. Check interface cable connections fromcomputer to printer.
Printer appears to beworking, but nothing isprinted.
1. Verify that the labels are the correcttype (direct thermal or thermal transfer).
2. For LP models, check that the roll isloaded with the direct thermal side fac-ing up.
3. For TLP models, check that the ribbonis properly installed.
4. Clean the print head with cleaning pen.
Printing is faded or poorquality.
1. Clean the print head with cleaning pen.2. Adjust print speed/darkness in software.
Prints only partial label orskips a label.
1. Perform AutoSense gap sensoradjustment.
2. Label caught on print head.3. Print head is not properly latched.4. Possible software problem. Check the
printer memory configuration. Refer tothe EPL Programming manual.
Printing stops and POWERindicator lights ORANGE.
1. Perform AutoSense gap sensor adjust-ment.
2. Possible problem with label stock. Useonly Eltron approved labels and tags.
3. Possible label jam.4. Insufficient memory for label size.
Check the printer memory configura-tion.
5. Possible software problem. Refer to theEPL Programming manual.
980101-001 Rev. A 31
Other SupportResources
The first troubleshooting reference source isthe table on the previous page. Next, contactthe dealer where you purchased your printer.
Eltron International also provides a variety ofinformation and user support services:• Internet:
Web Address: http://www.eltron.comftp: //ftp.eltron.come-mail:Label Printers: [email protected] Printers: [email protected]: [email protected]: [email protected] America: [email protected]
• BBS: +1 (805) 579 3445The BBS supports data rates up to 28.8 BPSwith No Parity, 8 data bits, and 1 stop bit(n,8,1). Communications software shouldhave an ANSI Terminal Mode (not MS Win-dows Terminal) such as Q-Modem.
• CompuServe e-mail: 102251,1164
• Customer Service: +1 (800) 344 4003For the name of a dealer in your area.
• Technical Support FAX:USA: +1 (805) 579 1808Asia: +65 73 38 206Northern Europe: +44 (0) 118 975 2005Southern Europe: +33 (0) 240 097 070Latin America: +1 (847) 584 2725For your assistance and support with Eltronprinters and software.
32 980101-001 Rev. A
Appendix BAccessories
Accessories available for the LP2642,TLP2642, LP3642 and TLP3642 printers arelisted below. Always refer to the ELTRON partnumber when placing an order. For the nameof an Eltron dealer in your area, call:1(800) 344-4003.
Description Part Number
LP26
42
LP36
42
TLP
2642
TLP
3642
Parallel Interface Cable, 6’Parallel Interface Cable, 10’Serial Interface Cable, 6’ (DB-9 to DB-9)Serial Interface Cable, 10’ (DB-9 to DB-9)Serial Interface Cable, 6’ (DB-25 to DB-9)
300016-006300016-010300017-006300017-010300018-006
✔✔✔✔✔
✔✔✔✔✔
✔✔✔✔✔
✔✔✔✔✔
128K Memory Cartridge with Real Time Clock256K Memory Cartridge with Real Time Clock384K Memory Cartridge with Real Time Clock
103217-005103217-006103217-007
✔✔✔
✔✔✔
✔✔✔
✔✔✔
Black Line Sensor128K Additional MemoryReal Time Clock OptionBattery, 3V Lithium
105101-001100278-001802033-001808042-001
✔✔✔✔
✔✔✔✔
✔✔✔✔
✔✔✔✔
Power Rewinder, 120VPower Rewinder, 220VCreate-A-Label 3 Software for DOSCreate-A-Label 3 Software for WindowsBattery Pack KitKeyboard Display UnitTAB1 IBM Twinax Protocol Adapter Box
103284-001103284-002105506-001105524-001120187-001120180-001100070-001
✔✔✔✔✔✔✔✔
✔✔✔✔✔✔✔✔
✔✔✔✔✔✔✔✔
✔✔✔✔✔✔✔✔
User’s ManualProgrammers Manual
980101-001980009-001
✔✔
✔✔
✔✔
✔✔
980101-001 Rev. A 33
Serial InterfaceCable Wiring
The figure below displays the cable wiring re-quired to use the printer's serial interface.
34 980101-001 Rev. A
N/CRxDTxDDTRGNDDSRRTS
RICTS
PrinterHost112233445566778899
DB-9Pin #
DB-9Pin #
Female DB-9 to Male DB-9Cable P/N 300017-006 (6') or 300017-010 (10')
N/CRxDTxDDTRGNDDSRRTS
RICTS
PrinterHost18233242057667485922
DB-25Pin #
DB-9Pin #
Female DB-25 to Male DB-9Cable P/N 300018-006 (6')
*+5 volts at 150 mA for external device (e.g. KDU or scanner)
+5 Volts*TxDRxDN/CGNDRDYN/C
N/CRDY
+5 Volts*TxDRxDN/CGNDRDYN/C
N/CRDY
Appendix CUsing The
Windows PrinterDriver
The Windows printer driver provides control ofseveral printer features when printing fromWindows software applications. These featuresare accessed through the “Settings / Printers”window on the Windows 95 Start menu.
Paper (Label) Size Before creating a label, the paper size for thecurrently loaded labels must be selected in thecontrol panel.
Setting the proper label size allows the driver toprovide accurate printing limits and margin in-formation to Windows applications.
Media ChoicePrint Speed
The print speed can be adjusted to compensatefor manufacturing differences in label stock.Selecting a slower print speed can improve theappearance of lines and text on some labelstocks. When printing large labels or labels witha lot of information near the right edge, aslower print speed will avoid pauses whileprinting caused by buffer under-run. To accessthis menu, select the Paper tab from the printerproperties menu.
Print Quality,Print Density
The print darkness or density can be changedby using the Print Quality option. If print looksfaded when printing at high speed, select ahigher darkness number for the Print Qualitysetting. If horizontal lines seem to run together,select a lower darkness number.
To access this menu, select the Device Optionstab from the printer properties menu.
Print density is also affected by print speed.Changing both Print Speed and Density maybe required to achieve the desired results.
36 980101-001 Rev. A
HINT
980101-001 Rev. A 37
38 980101-001 Rev. A
980101-001 Rev. A 39
World Wide Offices:
Eltron International, Corporate Headquarters
Eltron International, Northern Europe
Eltron International, Southern Europe
Eltron International, Latin America
Eltron International, Singapore
41 Moreland RoadSimi Valley, CA 93065-1692 USAPhone: +1 (805) 579 1800
FAX: +1 (805) 579 1808e-mail: [email protected]
Unit 2, Rose Kiln LaneReading, Berkshire, RG2 OHP EnglandPhone: +44 (0) 118 975 2024
FAX: +44 (0) 118 975 2005e-mail: [email protected]
Zone Indutrielle, Rue d'Amsterdam44370 Varades, FrancePhone: +33 (0) 240 097 070
FAX: +33 (0) 240 834 745e-mail:[email protected]
836 Arlington Heights Rd. #357Elk Grove, IL 60007Phone: +1 (847) 584 2714
FAX: +1 (847) 584 2725e-mail: [email protected]
#07-01 Trademart Singapore60 Martin RoadSingapore 239067Phone: +65 73 33 123
FAX: +65 73 38 206e-mail: [email protected]
