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b User’s Guide Compaq Restore Solution Document Part Number: 278004-002 April 2002

User’s Guide Compaq Restore Solution

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Page 1: User’s Guide Compaq Restore Solution

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User’s GuideCompaq Restore Solution

Document Part Number: 278004-002April 2002

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Page 2: User’s Guide Compaq Restore Solution

© 2002 Compaq Information Technologies Group, L.P.

Compaq, the Compaq logo, Armada, Deskpro, iPAQ, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and other countries.

Microsoft, MS-DOS, Windows, Windows NT, and Works are trademarks of Microsoft Corporation in the U.S. and other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty..

Printed in the U.S.A.User’s GuideCompaq Restore SolutionSecond Edition (April 2002)Document Part Number: 278004-002

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CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

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User’s Guide 1

The Compaq Restore SolutionThe Compaq Restore Solution contains everything you need to fully restore all of the software that was preinstalled at the factory.

You may need to fully restore all of the software that was preinstalled at the factory if:� The computer will not start from the primary hard drive� You have just replaced the primary hard drive� You are instructed to do so by Compaq Customer Support

Read these instructions carefully before using the Compaq Restore Solution.

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What You Will NeedCompaq

Restore Plus! CD

White

Used with the other CDs in the Compaq Restore Solution, the Compaq Restore Plus! CD reformats the hard drive, erasing all of the files on it, and then restores the software that was preinstalled on the computer at the factory.

Compaq Operating System CD

Red

This CD contains the operating system that was preinstalled on the computer at the factory.

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User’s Guide 3

Gray

This CD or set of CDs contains copies of additional software applications that were preinstalled on the computer, depending on the model.

Compaq Restore Supplemental

Software CD

Compaq Restore Special Content CD

Black

This CD contains copies of special software applications, such as customized screensavers, that are preinstalled only on select models of the computer.

✎ Compaq Restore Supplemental Software CDs (gray) and Compaq Restore Special Content CDs (black) are model-specific and are available only on select models.

✎ Any additional CDs that came with the computer will also be needed to complete the restore process. If you received any Software Drivers CDs, they contain the latest software drivers required for proper functioning of certain hardware components such as audio cards, and CD-RW drives.

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How to Fully Restore the ComputerA full restore reformats the hard drive and restores the Compaq-provided operating system, software drivers, and certain other software applications that were preinstalled at the factory by Compaq. Depending on the operating system and the size of the hard drive, this may take 40 minutes or more. It is normal for the progress indicator or status bar to move slowly or appear to stop while copying large files. The computer may restart automatically several times during the restore process.

Before You BeginIf possible, you should try to back up any personal data files you created and any files or software applications that were not preinstalled by Compaq (onto a network drive or onto removable media such as a diskette or compact disc).

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CAUTION: Reformatting the hard drive erases all files and does not restore any personal data files or software applications not provided by Compaq. If you do not have a backup, these files cannot be restored once they have been erased.

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User’s Guide 5

How to Use the Compaq Restore Solution

1. Insert the Compaq Restore Plus! CD (white) into the primary CD-ROM, CD-RW, or DVD-ROM, or DVD-R/RW drive.

2. Restart the computer.

3. When prompted, choose the language to be displayed by the Compaq Restore Plus! utility.

✎ Not all languages are available.

4. Carefully read the information that appears on the screen. Click Begin when you are ready to start the restore process.

5. When prompted, choose the name of the operating system that was preinstalled at the factory on this computer, and choose the same language and country that were originally specified. Click Next.

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CAUTION: It is normal for the computer to restart several times during the restore process. Do not turn off power to the computer at any time during the restore process. If you lose power before completing the restore process, you will need to start over at step 1.

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CAUTION: The operating system and language chosen must match what is on the Compaq Operating System CD (red) that was included in the Compaq Restore Solution, or the restore process will not work.

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6. When prompted, confirm the choices you made. To make a change, click Back to return to the previous screen. To continue, click Next.

7. You will see the following reminder:

Warning: Hard Drive Data Will Be Erased

To continue, click Next. To exit Compaq Restore Plus! click Exit.

8. When notified that the computer must restart to continue, click Next.

9. When prompted, insert the Compaq Operating System CD (red), and click Next.

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User’s Guide 7

10. If you are prompted to insert a Compaq Restore Supplemental CD (gray), either insert the CD into the drive and click Next to continue. You may click Skip if

❏ You do not have any Compaq Restore Supplemental CDs.❏ You have already loaded all of the Compaq Restore

Supplemental CDs that came with the computer.❏ You do not want to restore the files from the Compaq

Restore Supplemental CD(s). (Advanced users only. These CDs may contain software drivers required for proper functioning of certain hardware components.)

✎ Compaq Restore Supplemental Software CDs (gray) and Compaq Restore Special Content CDs (black) are model-specific and are available only on select models.

11. If you are prompted to insert a Compaq Restore Special Content CD (black), insert the CD into the drive and click Next to continue. Click Skip if you do not have a Compaq Restore Special Content CD or if you do not want to restore these files.

12. When prompted, click Begin Setup. This will begin the installation and setup of all the files copied to the hard drive during previous steps. This step may take 20 minutes or more.

13. When prompted, restart the computer.

14. When prompted, press the F10 key to install the operating system.

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15. Carefully read and follow any instructions that appear on the screen. You will be asked to enter some information about the computer, so that the operating system can be properly configured. Remember, it is normal for the computer to restart several times during the restore process. Do not turn off power to the computer until the process is completed.

✎ After you have completed the operating system setup, it may take 40 minutes or more as the software that was copied to the hard drive during earlier steps is installed and configured.

16. When the restore process is completed, you will see the Compaq message stating “Your software has been successfully installed.” Click OK to continue. The Windows desktop is displayed.

17. Install software provided on any additional CDs that came with the computer. Some of these CDs are required for proper functioning of hardware such as audio cards, and CD-RW drives.

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User’s Guide 9

After Completing a Full RestoreAfter completing a full restore, you may want to do the following:� Install software drivers for hardware options you installed after

the computer was first set up.� Install software applications that did not come with the computer.� Restore your personal data files from backups.� Check for the latest driver and software updates for this

computer. ❏ For Home & Small Office Products, visit

http://www.compaq.com/consumersupport

❏ For Corporate Access Products, visit http://www.compaq.com/support

Or, outside the United States, find support on the local Compaq Web site.

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