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Contents

Product Overview--1

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Security 1FLASH upgradable 1System log 1The IP Gateway for Analog KVM unit 2The Keyboard, Video, Mouse (KVM) cable 312-volt power adaptor 3ISX Manager and IP Gateway for Analog KVM 3

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Operations--5

Using the APC IP Gateway for Analog KVM Viewer . . . . . . . . . . . . . 5Using the IP Gateway for Analog KVM Viewer shortcuts 5Using the IP Gateway for Analog KVM Viewer options 7Using the IP Gateway for Analog KVM Viewer Connection

menu 8Working with Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

To view the log file 10Refreshing the log file 11Clearing the log file 11Printing, saving, or e-mailing the log file 11

Maintaining the Environment . . . . . . . . . . . . . . . . . . . . . . . . . . 12Updating the IP Gateway for Analog KVM firmware 12Using IP Gateway for Analog KVM Find to locate other

units 15

Advanced Configuration--16

Modifying the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Configuring Remote Reboot Unit Settings . . . . . . . . . . . . . . . . . . 18Configuring Users and Access Rights . . . . . . . . . . . . . . . . . . . . . 21Configuring Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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SNMP and ISX Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Replacing the Server Certificate . . . . . . . . . . . . . . . . . . . . . . . . . 25

Appendices--26

A: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26B: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29C: RRU and Console Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

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Product Overview

Features and Benefits

The APC IP Gateway for Analog KVM adds remote access capability to a PS/2 server or an existing Keyboard Video Mouse (KVM) switch.

Using standard TCP/IP, this KVM device provides BIOS-level remote access to a PS/2 server through a standard IP connection. The IP Gateway for Analog KVM can integrate with a KVM switch. With the secure browser-based access of IP Gateway for Analog KVM, you can control and boot your servers remotely at any time from any location.

Security

For enhanced security, 128-bit encryption ensures secure remote connections through industry-standard Secure Sockets Layer (SSL). The APC IP Gateway for Analog KVM unit also simplifies configuration. Unlike software remote access solutions, the unit does not require agents for each host server.

FLASH upgradable

The IP Gateway for Analog KVM is FLASH upgradable from the APC Web site.

System log

A system log enables you to track users logging on and logging off, file access, critical events, and other activities. Log files can be saved, printed and e-mailed.

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The IP Gateway for Analog KVM unit

The APC IP Gateway for Analog KVM provides secure control and management of the host computer through a Web interface and client computer. It supports a PS/2 keyboard and mouse on the local console and a USB keyboard and mouse for the host system. It does not require any host video drivers.

The following figure shows a typical APC IP Gateway for Analog KVM configuration.

Typical IP Gateway for Analog KVM Configuration

CONSOLE

Video Out Video InComputer Keyboard Mouse PowerUSB RRU

NETWORK 1010

REMO TESESSI ON

POWER

READY ERROR

Aem

0028

a.cd

r

KeyboardMonitor

IP Gateway for Analog KVM Client

Front View

Rear ViewIP Gateway for

Mouse

12V Power Adaptor

Host Computer

KVM Cable

Network

Analog KVM

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The Keyboard, Video, Mouse (KVM) cable

The KVM cable redirects keyboard, video and mouse input from the host computer to the IP Gateway for Analog KVM.

12-volt power adaptor

The 12-volt power adaptor provides power to the IP Gateway for Analog KVM unit.

ISX Manager and IP Gateway for Analog KVM

Your IP Gateway for Analog KVM unit is discoverable by InfraStruXure™ Manager (ISX Manager).

In ISX Manager, either perform a discovery by segment or enter the specific IP address of the IP Gateway for Analog KVM. ISX Manager will then list it in its device list and you can launch its Web UI and perform the operations listed in this manual.

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Safety Precautions

To avoid potential video or keyboard problems when using APC products:• If the building has 3-phase AC power, ensure that the server and

monitor are on the same phase.• For best results, the server and monitor should be on the same circuit.

ElectricalHazard

To avoid potentially fatal shock hazard and possible damage to equipment:

• Do not use a 2-wire extension cord in any APC product configuration.

• Test AC outlets at the server and monitor for proper polarity and grounding.

Use only with grounded outlets at both the server and monitor. When using a backup Uninterruptible Power Supply (UPS), provide power to the server, the monitor, and the IP Gateway for Analog KVM from the supply.

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Operations

Using the APC IP Gateway for Analog KVM Viewer

The APC IP Gateway for Analog KVM Viewer enables users to view and control a host computer from any location using a standard TCP/IP connection and Web browser. The following tables outline features and commands you can execute remotely, using the drop-down menus on the Viewer.

Using the IP Gateway for Analog KVM Viewer shortcuts

The APC IP Gateway for Analog KVM Viewer Shortcuts drop-down menu provides quick access to the following common keystrokes and commands to help you manage and control your Viewer environment.

Command Description

Ctrl-Alt-Delete

Accesses Task Manager or Login Information dialog, depending which version of Windows® operating system you are running

Start Menu Enables access to Windows start menu programs and files

Task Manager

Enables access to Windows Task Manager

Close Window

Closes the current window

Close MDI Window

Closes a Multi-Document Interface (MDI) frame or pop-up window

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Ctrl (twice) Displays OSD (On-Screen Display) when used by some brands of KVM switch

Ctrl (three times)

Displays OSD (On-Screen Display) when used by some brands of KVM switch

Scroll Lock (twice)

Displays OSD (On-Screen Display) when used by some brands of KVM switch

Next Window

Moves focus to one of the open windows

Print Screen Copies current IP Gateway for Analog KVM screen data to copy buffer.

Print Window

Copies current windows to a printer

Hold down Ctrl key

Toggles to hold down the CTRL key

Hold down Alt key

Toggles to hold down the ALT key

Exit Viewer Client

Closes the IP Gateway for Analog KVM Viewer and the remote session

Command Description

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Using the IP Gateway for Analog KVM Viewer options

The IP Gateway for Analog KVM Viewer Options drop-down menu provides access to the following additional settings to help you customize your Viewer environment.

Command Description

Force Screen Refresh

Forces the screen to refresh to the original quality.

Force Screen Auto Alignment

Forces the IP Gateway for Analog KVM to perform a screen alignment.

Toggle Full Screen

Toggles the screen size.

Viewer Options

Phase settings. Enables you to select the quality of video, enabling higher speed video performance. There is also a setting for horizontal and vertical screen alignments.

Show frames/sec and Network bits/sec

Displays the current bandwidth usage in frames per second andnetwork bits per second at the lower left of the Viewer screen.

Auto Mouse Sync

Synchronizes mouse movements of the host computer and the VP Viewer. The default and recommended setting is On. Set the Auto Mouse Sync to Off only if the host computer operating system does not provide an option to turn off mouse acceleration. For more information on configuring mouse acceleration and erratic mouse movements, see the Installation manual and the appendix B: Troubleshooting.

Show Startup Dialog

Displays the startup dialog. The default and recommended setting is On.

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Using the IP Gateway for Analog KVM Viewer Connection menu

The IP Gateway for Analog KVM Viewer Connection menu options enable you to manually or automatically set the correct compression and increase line speed for optimum performance and security. Lowering encryption and compression levels can increase performance.

Option Description

56 K Dial-up speed, suitable for lowest speed, highest compression.

DSL Low speed (500 Kips), high compression.

T1 1 Mbps, high compression.

Low BW LAN

2 Mbps, low bandwidth, LAN speed, medium compression.

LAN 10 Mbps, lowest compression.

Auto Automatically selects the appropriate network connection.

Encrypt Everything

All keyboard, video, and mouse data is encrypted. This setting is normally enabled through the IP Gateway for Analog KVM Web Server Security configuration page.

Encrypt KB & Mouse

Only keyboard and mouse data are encrypted. This setting is normally enabled on the IP Gateway for Analog KVM Web Server Security configuration page

Encryption Type

Displays two encryption types. The default and recommended type is RC4™.

No Encryption

No data is encrypted. This setting is normally enabled on the IP Gateway for Analog KVM Web Server Security configuration page.

High Color Optimizes for the best color but speed is less than optimum.

Low Color Optimizes for the best speed but color is less than optimum. Speed may not be optimal on a LAN connection.

Gray Scale Optimizes the speed for low bandwidth connections.

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Low Gray Scale

Enables the best performance for low bandwidth connections.

Note

Do not change the default setting, Auto/Other, for the IP Gateway for Analog KVM Viewer Host OS menu. To correct mouse or keyboard problems, select the name of your host operating system from the Host OS menu.

Option Description

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Working with Log Files

The log file records activities and events that occur on the host computer, such as the following:

• User log-on and remote session activity• Administrative functions, such as adding users and updating

passwords and firmware• Tasks initiated, including remote control sessions, program modules,

remote session, and other applications • Changes made to IP Gateway for Analog KVM configuration settings

To view the log file

1. At a Web browser, enter the IP address of the IP Gateway for Analog KVM, and launch the IP Gateway for Analog KVM Web Server.

2. Log on to the IP Gateway for Analog KVM Web Server as a user with administrator rights.

3. From the Global Settings window, click the Tools tab and then click the View Logs button.

See Configuring Users and Access Rights on page 21.

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System Log with Clear Log Message Box

Refreshing the log file

Click Refresh to update the System Log window with any activity that has occurred on the host computer since the System Log was opened or refreshed.

Clearing the log file

Click Clear Log to delete all data from the System Log window and start a new log of activity occurring on the host computer. Log files start to overwrite data after 400 K bytes of data is logged.

Printing, saving, or e-mailing the log file

Using the Web browser File drop-down menu, you can print the log file, or save it for later viewing in a text editor or Web browser or to send it to an e-mail recipient.

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Maintaining the Environment

Minimal maintenance is required to keep your IP Gateway for Analog KVM Viewer environment functioning properly. Periodically update the IP Gateway for Analog KVM with the latest firmware so that you can add new features as they are added. To simplify updates, download and run the Update utility.

Also available for download is the Find utility, a tool to help you identify where IP Gateway for Analog KVMs are installed on your network.

Updating the IP Gateway for Analog KVM firmware

Updated IP Gateway for Analog KVM firmware is periodically available on the APC Web site. You can download new firmware to the IP Gateway for Analog KVM using the Update program. Go to www.apcc.com/support and click on Software and Firmware for the latest firmware image and Update program.

To check the IP Gateway for Analog KVM firmware version: 1. At a Web browser, type the IP address of the IP Gateway for Analog

KVM you want to access, and click ENTER.2. Log on to the IP Gateway for Analog KVM Web Server as a user with

administrator rights.

3. Click Versions to display the firmware version information.

For more information, see Configuring Users and Access Rights on page 21.

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Versions Window

To use the Update program: 1. From the APC Web site at www.apcc.com/support, download the

latest IP Gateway for Analog KVM firmware image and Update program (UPDATE.EXE) to a client computer.

2. Verify that a IP Gateway for Analog KVM session is not active, and then launch UPDATE.EXE.

3. Drag the new firmware image icon and drop it on the UPDATE.EXE icon. 4. In the Flash Update Program dialog box, type the IP address of the IP

Gateway for Analog KVM you want to update.

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Flash Update Program Dialog Box

5. From the Name of Update File text box, browse to the new firmware file you downloaded and select it.

6. Type the admin user name and password (defaults are apc and apc) and click Start.

7. When the upload process is complete, click Close. The IP Gateway for Analog KVM is now reset and will reflect the new firmware updates the next time a viewing session is launched. Previously stored user data is retained.

Note

If the Status window indicates that the upload process failed, check the failure message, resolve the problem, and try again. If failures persist, reset the IP Gateway for Analog KVM by unplugging and then reconnecting the power cord. If resetting does not resolve the problem, perform a factory-default reset by pressing the switch located next to the power port on the back of the unit.

Caution

A factory-default reset erases all stored user data and the IP address, so you must reconfigure the IP address. Do not interrupt the factory-default reset operation. Interrupting the operation might damage the device and require its replacement.

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Using IP Gateway for Analog KVM Find to locate other units

The IP Gateway for Analog KVM Find utility searches for IP Gateway for Analog KVM units installed on a network segment.

To use IP Gateway for Analog KVM Find: 1. From the APC Web site at www.apcc.com/support, download the

latest IP Gateway for Analog KVM Find utility to a client computer.2. From the client computer, launch IP Gateway for Analog KVM

FIND.EXE.3. From the Find dialog box, type the network broadcast address of the

segment you want to search and click Find SVIP Devices.

IP Gateway for Analog KVM Find Dialog Box4. To access any of the discovered IP Gateway for Analog KVM Servers,

select the desired IP Gateway for Analog KVM and click Browse to selected server.

5. When you are finished, click Exit.

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Advanced Configuration

This chapter provides information necessary to modify the APC IP Gateway for Analog KVM settings, to configure users and access rights, and to modify security settings.

Modifying the Configuration

From the Network window, you can select options for changing the host name or the APC IP Gateway for Analog KVM name and the IP address. From the Versions window, you can make selections to verify the IP Gateway for Analog KVM firmware version and MAC address.

To change the host name or the IP Gateway for Analog KVM name: 1. At the Web browser, enter the IP address of the IP Gateway for Analog

KVM and click ENTER.2. Log on to the IP Gateway for Analog KVM Web Server as a user with

administrator rights.

3. Click Network. In the Network window, enter a new host name or IP Gateway for Analog KVM name in the Host Name and Device Name fields and click Apply.

To change the static IP address, default gateway and subnet mask: 1. At the Web browser, enter the IP address of the IP Gateway for Analog

KVM and click ENTER.2. Log on to the IP Gateway for Analog KVM Web Server as a user with

administrator rights.

For information on assigning access rights, see the Configuring Users and Access Rights on page 21.

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3. Click Network. Type the new IP address, default gateway or subnet mask information. Click Apply and then log on to the new IP address.

Network Window

For information on assigning access rights, see the Configuring Users and Access Rights on page 21.

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Configuring Remote Reboot Unit Settings

The Remote Reboot Unit (RRU) controls both the host computer or any other device connected to the RRU. You can configure its power settings, as shown below.

You must use APC’s Switched Rack Power Distribution Unit, the rPDU, as your RRU along with the AP5459 cable. (Ensure that the rPDU is properly connected to the RRU port on the IP Gateway for Analog KVM as outlined in the Installation guide.)

To configure the RRU power settings: 1. Log in to the IP Gateway for Analog KVM Web Server as a user with

administrator rights.

2. Click the Tools tab and then click the Configure Remote Reboot Unit button.

3. From the Remote Reboot Unit Commands dialog box, type the User Name and Password of the administrator account for the APC rPDU to which you will be connected.

For more information, see the Configuring Users and Access Rights on page 21.

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Remote Reboot Unit Commands Dialog Box

4. In the Power ON, Power OFF and Toggle Power text boxes, use the APC power management commands below. Note that there should be no spaces between the numbers, only commas.

Power ON: on <outlet #>,<outlet#>,<outlet #>,… Example: on 1,2,3 turns on power to rPDU outlets 1, 2, and 3.Power OFF: off <outlet #>,<outlet#>,<outlet #>,…Example: off 1,2,3 turns off power to rPDU outlets 1, 2, and 3.Toggle Power: reboot <outlet #>,<outlet #>,<outlet #>,... Example: reboot 1,2,3 turns off power to outlets 1, 2, and 3 on the rPDU momentarily, then turns on the power again.

5. Click OK to save your settings and the Power Host On, Power Host

Note

For all three text boxes above, you can also use a range, e.g. 1-3, and all outlets in that range are simultaneously turned on, turned off, or “toggled”. For example, on 1-2,3 in Power ON would turn on power to outlets 1 and 2, then to outlet 3.

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Off, and Reset Host Power buttons will then display at the bottom of the Tools window as shown in the figure below.

Tools Window with RRU Power Buttons

Configuring the Power ON, Power OFF, and Toggle Power settings controls the operation of the Power Host On, Power Host Off, and Reset Host Power buttons respectively.

For detailed information on the RRU sequence strings to specify for each power function, consult the APC’s Command Line Interface manual included with your APC Rack Power Distribution Unit.

Note

When using Power Host On, Power Host Off, and Reset Host Power, a dialog box asks you to confirm your choice and another dialog informs you whether the control command was successful or not.

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Configuring Users and Access Rights

The Users window enables you to add and manage user rights to access the IP Gateway for Analog KVM. The IP Gateway for Analog KVM Web Server provides the following levels of access that you can assign to users:

• Users with user access can control the host computer and apply or remove its power, if an RRU is installed.

• Users with administrator access can do the above and also add and delete users and change their access rights.

To add a user and assign rights: 1. Click User Accounts.2. From the Users window, click Add, and then type a user name,

description, and password for the new user.

Add User Dialog Box

3. Verify the password, and then select the access level you want to assign.

4. Click OK to save the new information.

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Field Description

User Name Name identifying a user (no character limit, spaces allowed)

Description Further identify the user or type.

Password 6 to 32 characters, no spaces

Verify Password

Re-entering password confirms the password to the system

Access Level

Access level assigned to the new user

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Configuring Security

From the Sessions window you can specify different levels of encryption. Changing these settings will increase the level of security for the IP Gateway for Analog KVM unit.

You can restrict access to the IP Gateway for Analog KVM Web Server by selecting SSL connections only. (After selecting the SSL connections only option, you are prompted to log in again under the secure address.)

Sessions Window

3DES or triple DES is an older data encryption standard.

Note

When you specify either encryption Level 1 or encryption Level 2, the IP Gateway for Analog KVM Web Server is automatically set to SSL connections only after you click Apply. To disable the SSL connections only setting, change the remote session encryption back to Level Ø.

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SNMP and ISX Manager

The SNMP Settings window is only relevant for users of InfraStruXure™ Manager (ISX Manager). It cannot be used to send traps to management stations. Use it to communicate with an ISX Manager.

The IP Gateway for Analog KVM has the following settings by default:Read Only has a default community name of publicRead/Write has a default community name of private

Click on SNMP Settings and then Modify to type in the community name you are using in ISX Manager, as shown in the dialog below.

Sessions Window

The default value of the port setting is 161.

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Replacing the Server Certificate

You can replace the default IP Gateway for Analog KVM server certificate with another certificate. Make sure the new certificate is in Privacy Enhanced Mail format and is at least 1024 bits in size.

To replace the default server certificate: 1. Open an FTP session and log on to the IP Gateway for Analog KVM as

admin (the default user name).2. Replace the default server certification with a new certificate by

entering the following command:

put <new_certificate.pem> /flash/inc/server.pem

3. Wait 10 seconds for FLASH write to complete before rebooting.4. Cycle power to the IP Gateway for Analog KVM and the new server

certificate is in place.

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Appendices

A: Technical Specifications

Server Ports

Number 1

Type PS/2

Connectors DB-15 Video in, 8-pin miniDIN

Console Port

Number 1

Type Serial

Connector RJ-12

Settings 115200 bps, no flow control, 8 data bits, 1 stop bit, no parity

RRU Port

Number 1

Type Serial

Connector RJ-12

Settings 9600 bps, no flow control, 8 data bits, 1 stop bit, no parity

Network Connection

Number 1

Type Ethernet: 10BaseT, 100BaseT

Connector RJ-45

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Local KVM Port

Number 1

Type PS/2, USB v1.1

Connectors DB-15 Video out, 6-pin miniDIN PS/2 keyboard, 6-pin miniDIN PS/2 mouse, USB-B series

Dimensions

Dimensions (H x W x D)

1 x 4.5 x 7.75 in

Weight 2 lb without cables

Power Consumption 3 W

Operating Voltage external 12 v DC power @ 500 mA

AC-input power 10.5 W maximum (120 v, 60 Hz)

AC-input voltage rating

120 v

AC-input cable 6 ft, 2 conductor, 24 AWG

AC-frequency 60 Hz

Humidity 10 to 80% non-condensing (operating/storage)

Operating Temperature

Ø° to 40° Celsius (32° to 104° Fahrenheit)

Storage Temperature

-10° to 65° Celsius (14° to 149° Fahrenheit)

Agency Approvals

FCC part 15B, EN55022, EN55024, EN61000-3-3

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Operating System

Type NetBSD 1.6

Web Server

Type Custom on-board IP Gateway for Analog KVM server

Software Configuration

Drivers None required

Security

Type 128 bit SSL v2, v3, TLS v1 data encryption

Passwords Encoded, maximum of 16 user accounts

Data Stream OpenSSL 0.9.7 RC4 algorithm

Note

Associated software contains encryption technology subject to the U.S. Export Administration Regulations and other U.S. law, and may not be exported or re-exported to certain countries (currently Cuba, Iran, Libya, North Korea, Sudan and Syria) or to persons or entities prohibited from receiving U.S. exports (including Denied Parties, entities on the Bureau of Export Administration Entity List, and Specially Designated Nationals). For more information on the U.S. Export Administration Regulations (EAR), 15 C.F.R. Parts 730-774, and the Bureau of Export Administration (“BXA”), see the BXA home page, http://www.bxa.doc.gov/.

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B: Troubleshooting

Ensure that all components are attached securely and are properly configured. If this does not resolve the problem, review the following troubleshooting guide.

Video slow to respond or erratic

Verify that the host computer video configuration is set to a supported resolution and refresh rate. Optimal video setting is 1024 x 768 at 60 Hz. For a list of supported video resolutions and refresh rates, refer to Operations beginning on page 5.

Ensure that the client computer meets minimum system hardware requirements. For a list of minimum hardware requirements, refer to Operations beginning on page 5.

Video displays pink screen

Verify that cables and connectors to the IP Gateway for Analog KVM, monitor and host computer are properly attached and firmly connected.

Verify that the host computer is receiving power.

Re-establish video communication by unplugging and reconnecting the power cord.

Reboot the host computer as needed.

Remove power from the computer. Connect the monitor directly to the computer and apply power again. If the monitor operates correctly when connected directly to the computer, contact APC Technical Support. If it does not, try a different monitor.

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Mouse pointer or mouse buttons are slow to respond or erratic

Re-synchronize the mouse by left-clicking or by moving the cursor across the screen several times.

Verify that the host computer mouse acceleration is turned off. For more information, see “Mouse Accelleration” in the Installation manual.

If a 2160ES or 180ES is tiered below the IP Gateway for Analog KVM and the mouse is in ballistic mode in OSCAR®, set Auto Mouse Sync to Off in the IP Gateway for Analog KVM Viewer.

Mouse pointers don’t do not synchronize after you turned off mouse acceleration on the host

The horizontal or vertical screen alignments may not be automatically adjusting. Manually adjust the screen alignments from the Viewer Options dialog box in the IP Gateway for Analog KVM Viewer.

Cannot access IP Gateway for Analog KVM through a firewall

Verify that the required Internet ports are properly configured and available. For more information, see “Accessing Through a Firewall” in the Installation manual.

Cannot communicate with IP Gateway for Analog KVM after resetting by applying power or new installation

Wait until Power and Ready LEDs are illuminated before attempting connection.

Ensure that the correct IP address is used in the browser.

After restoring factory defaults, the IP address will be set to 192.168.1.254.

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IP Gateway for Analog KVM Error LED is On

The IP Gateway for Analog KVM Error LED indicates an unstable internal condition exists in the device. Contact Technical Support for appropriate troubleshooting procedures. See “Understanding the Status LEDs” in the Installation manual for information on the states monitored by the status LEDs.

IP Gateway for Analog KVM Viewer is not launching (the Connect Video button does nothing)

Turn on cache refreshing in Internet Explorer, click Tools, then Internet Options. On the General page, click Settings in the Temporary Internet Files area. Select Automatically or any other option except Never. Click OK.

The screen color on the host computer is smeared on the IP Gateway for Analog KVM Viewer

Change the color setting to Low Color in the Connection drop-down menu of the IP Gateway for Analog KVM Viewer.

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C: RRU and Console Pinouts

This section provides the RJ-12 connector pinouts for the RRU and the console.

RJ-12 Pin

Signal Name Description

1 RTS Request to Send

2 RX Receive

3 TX Transmit

4 NC Not Connected

5 GND Signal Ground

6 CTS Clear to Send

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APC Worldwide Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

• Visit the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests.– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

– www.apc.com/support/Global support searching APC Knowledge Base and using e-support.

• Contact an APC Customer Support center by telephone or e-mail.– Regional centers:

– Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer

Direct InfraStruXure Customer Support Line (1)(877)537-0607 (toll free)

APC headquarters U.S., Canada (1)(800)800-4272 (toll free)

Latin America (1)(401)789-5735 (USA)

Europe, Middle East, Africa (353)(91)702000 (Ireland)

Japan (0) 35434-2021

Australia, New Zealand, South Pacific area

(61) (2) 9955 9366 (Australia)

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Copyright

Entire contents © 2005 American Power Conversion. All rights reserved. Reproduction in whole or in part without permission is prohibited. APC, the APC logo, and APC IP Gateway for Analog KVM are trademarks of American Power Conversion Corporation and may be registered in some jurisdictions. All other trademarks, product names, and corporate names are the property of their respective owners and are used for informational purposes only.

990-2174 12/2005