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USER- STATTTECHNOLOGIE-FOKUS: DER DIGITALE, VERNETZTEIT- ARBEITSPLATZBEI HILTI
Tobias RölzHead of IT Workplace & Application Services
The digital connected IT Workplace at Hilti | April 5, 2017 2The digital connected IT Workplace at Hilti | April 5, 2017
THIS IS HILTI
Operations
in more than
120 countries
Founded in
1941in Liechtenstein
More than
24,000employees
Partner of
the professional
construction industry
Hilti PowerPoint style guide | October 21, 2016 3Company presentation | March 2017
PRODUCT AREAS
Anchor systems Electric tools
and accessories
Direct fastening
and screw fastening
Installation systems
Firestop systems
Diamond systems Measuring systems
The digital connected IT Workplace at Hilti | April 5, 2017 4The digital connected IT Workplace at Hilti | April 5, 2017
OUR STRATEGY − CHAMPION 2020
• Innovation
• Direct sales
• Team members
• Corporate culture
SERVICES
Hilti PowerPoint style guide | October 21, 2016
• Fleet management:
Lease and manage the tool fleet
• Tool service:
Repair made within three days or it is free of charge
• Training and instruction:
Comprehensive application and safety training
for client companies and contractors
• Technical advice:
Phone and on-site consulting,
from design to execution
• Comprehensive online service offering:
Product availability monitoring, store locator
and much more
5The digital connected IT Workplace at Hilti | April 5, 2017
SOFTWARE SOLUTIONS
Hilti PowerPoint style guide | October 21, 2016
• Calculation software for fastening:
Planning tools to safely calculate anchor installation
• Detailed 3D planning:
Building Information Modeling (BIM)
as a software-based computer model
• Asset management:
The ON!Track system solution connects
software, hardware and services
• Firestop documentation:
Firestop Documentation Manager provides an
overview of installed fire protection applications
6The digital connected IT Workplace at Hilti | April 5, 2017
THE HILTI WORKPLACE IN THE PAST: A VIDEO
The digital connected IT Workplace at Hilti | April 5, 2017 7
• Hardware: One device fits all needs, no touch;
Android based smartphone
• Windows 7 / Office 2010 / Office 365
• Online-Access via 3G
• SAP CRM 7.0
• Technology- instead of user-focus…
• Laptop remained in the car for most of the
customer visits…
• A lot of paperwork…
OUR VISION - HOW WE WORK @ HILTI: CREATING A CONNECTED, INFORMATION-ENABLED COMPANY
The digital connected IT Workplace at Hilti | April 5, 2017 8
IT Workplace Business Processes
• Effectiveness in
Innovation Selling
• Leading in Customer
Relationships
• Usability and productivity
• Solid Core / Flexible
Boundary delivery
• Integrated global business
model:
– GPD/H2 and ByD
– Revitalized global
knowledge sharing
• “Hilti Cloud” platform for
Hilti customer software
• Reliable and performant
network and browser-
based application access
• Device independent; ready
for upcoming technologies
• User-centric initiatives like
Hilti Social Media
• Effectiveness in
Innovation Selling
• Leading in Customer
Relationships
• Usability and productivity
SIX CORE AREAS IMPLEMENTED THE UPDATED WORKPLACE STRATEGY
The digital connected IT Workplace at Hilti | April 5, 2017 9
Hilti network 2020
• IT services enable easy communication
• Integration of backend experts into sales processes
Virtual desktop
• Easy, high performing access to IT service via internet browser
• Virtualization will reduce complexity and dependencies
Device independence
• Fully device independent solutions
• Support device of choice of employees and partners
Touchscreen and wearables
• Make applications touchscreen-ready especially for sales force
• Monitor market for wearables; be 1st ones to use it in our industry
Hilti social media
• Bring Hilti experts together
Personal productivity and structured collaboration
• Intensify use of IT workplace platforms
• Enable engineering teams and sales force to present and
demo Hilti products, services and software
1
2
3
4
5
6
Six focus areas for Workplace Solutions
Example based on
the development engineerBrowser
as the
entry
point for
all IT-
Services
Virt. layer
for simple
and fast
access,
device-
agnostic
Hilti`s
global IT
Services
at your
fingertips
Example
based on
the Account
Manager
USER INSTEAD OF TECHNOLOGY FOCUS: OUR IT-WORK-PLACE FOR THE USER-GROUP ACCOUNT MANAGEMENT
The digital connected IT Workplace at Hilti | April 5, 2017 10
User-Group specific technical setup:
• 10`000+ Hybrid-Device with
Touchscreen and 4G-Connectivity
(HP X2 1012,…)
• Microsoft Windows 10 Enterprise with
“Hilti`s Digital Center”
• All Microsoft Office 365 Services,
especially Yammer, SharePoint/
OneDrive, Skype for Business
• SAP CRM 7.0
• Citrix VDI environment on
Microsoft Azure
• Android based Smartphone with Hilti
specific Mobile Apps
THE AM`S NEW IT WORKPLACE: INCREASED PRODUCTIVITY & IMPROVED INNOVATION SELLING EFFECTIVENESS
The digital connected IT Workplace at Hilti | April 5, 2017 11
• Active usage at construction
sites with all information needed
about Hilti`s innovative
solutions, services and software:
Interactive, exciting and always
connected to show digital
content like videos, demos, etc.
• The account manager works
completely digital including
digital note taking during
customer interactions and
customer signatures for orders.
• Productive preparation for and
documentation of customer
visits – fast, digital and
paperless. All visit-
documentation is immediately
visible in Hilti`s CRM System
and accessible for all channels.
THE HILTI STORE TABLET IS GAME CHANGING CUSTOMER INTERACTION & INCREASES INNOVATION SELLING EFFECTIVENESS
The digital connected IT Workplace at Hilti | April 5, 2017 12
• Customer interaction and
selling move from the counter
to the “playground” with
physical products & all required
information at hand: customer
data, product information, etc
• Order transaction is easier
and faster than ever: directly at
the product shelf, including bar
code scanner, digital signature,
etc.
EASY ACCESS TO THE USER-GROUP SPECIFIC HILTIAPPLICATIONS AND DATA VIA OUR DIGITAL CENTER
The digital connected IT Workplace at Hilti | April 5, 2017 13
• The user-group specific Application and Data Set is
available at the finger-tips of our users - online and
offline
INTERACTIVE KNOWLEDGE EXCHANGE GLOBALLY VIA MICROSOFT YAMMER: THE DEMO CHALLENGE
The digital connected IT Workplace at Hilti | April 5, 2017 14
THE SUCCESS FACTOR: “WORK SMARTER”OUR CHANGE MANAGEMENT PROGRAM
The digital connected IT Workplace at Hilti | April 5, 2017 15
THE SUCCESS FACTOR: “WORK SMARTER”OUR CHANGE MANAGEMENT PROGRAM
The digital connected IT Workplace at Hilti | April 5, 2017 16
• “Online”: SharePoint based work-smarter-portal
with training materials like videos, one-pager-
instructions and Q&A
• Offline: Marketplace-Events in all major sites
globally
• “Onsite”: Trainings during all major staff-meetings
• “Remote”: Weekly training sessions via Skype
• And many more initiatives and activities with strong
business involvement…
SUMMARY & LEARNINGS: USER-FOCUS AND CHANGE MANAGEMENT AS THE KEY SUCCESS FACTORS
Key success factors to build the future workplace:
• Stay closely connected to your users and identify
their needs / demands as early as possible!
• Group your users and translate their needs into
value creating, innovative solutions! Surprise your
users (positively)!
• Establish a structured change management
program to create excitement with the IT-solutions
provided!
• Close the cycle and monitor the usage of your
solutions carefully and improve where needed!
The digital connected IT Workplace at Hilti | April 5, 2017 17