Tiffany Songvilay@officeovereasy

How We Did IT10 User Productivity Lessons from an Enterprise

What you’ll learn

• How to choose training topics

• How to get people to create content for you

• How to make search and social a success

User Productivity Lessons Learned

Agenda

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The Enterprise

• 1 Contractor – 1 Manager – 1 Director

• “Don’t ask the users what they need”

• “Don’t talk to anyone”

• OCM and project teams do initial training

• No centralized IT Training department

• Service desk of employees and PC Helps

• One tips and tricks portal (.NET)

• Six “Central” links pages (.NET)

One passionate person can make a difference

Case Study

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Example of a .NET Solution

Never customize fundamentals training

• Create an Asset library and a Links list

• Watch all the videos and rename them

• Show duration time – 2-4 minutes

• Don’t publish all the videos on Day 1

Level 100 content is always relevant

1. Buy a training video license

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Ongoing on-demand training

• Learn a video editing software

• Quick Start videos for each revision

• Create a tip sheet template

• Use a graphic designer to brand your content

• Take suggestions and find resources

Keep a contact list of SME’s

2. Create Custom Content

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Promote all business unit content

• Create a criteria for inclusion on the site

• Share your template

• Link to existing content – don’t duplicate!

• Capture owner for corrections or updates

• Do make it too big

This is not a place to put all IT training

3. Publish on a Central Site

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OOTB usage statistics may not be enough

• Report on IT vs. non-IT visitors

• Track new and returning visitors

• Capture referring link

• Track by city (global reach)

• Compare statistics month over month

• Watch list of people who sign up for alerts

• Track views on each list item

• Delete videos that aren’t being watched

Set up tracking prior to marketing the site

4. Track Hot Topics

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Have content ready for launch

• Pay attention to project timelines

• Promote what’s new

• Look for integration between technologies

• Solve problems – ex., working remotely

You are not a content resource for projects

5. Align with OCM Teams

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When good information is formatted badly

• Review everything that is submitted

• Don’t publish everything that is submitted

• Search before you create anything new

• Experts will show you – write it down!

• Add context – why do I need to know this?

• Reduce lengthy content down to one page

Stay focused on tips and tricks

6. Modify existing content

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Power User Group Meetings are so Passé

• Write a Business Value Plan

• Reach out to existing social groups

• Keep a list of contacts as a site reference

• Ask the experts how to market the site

• Penetrate multiple locations and functions

• Create deliverables and be accountable

• Follow-up on ideas you didn’t implement

Training is worthless if no one knows it exists

7. Meet with your Champions

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Or forgiveness for that matter

• This a customer service from IT leadership

• Site visitors are your customers

• Justify money spent using metrics

• User feedback does not create an obligation

• Use your passion and experience as a guide

Upper management is not your audience

8. Stop Getting Permission

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Ratings and likes might actually hurt you

• No one wants to look stupid

• Only use voting/rating if My Sites enabled

• Comments are okay if monitored (not OOTB)

• Feedback email link on all pages

• Create an Exchange Resource account

• Create a Lync 2013 persistent chat room

• Create and administer a Yammer group

Think small when doing social

9. People aren’t THAT social

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SharePoint versus .NET

• Create an index of .NET content to use as theEnterprise Search content source

• Require Title and description for each item

• Teach people to search (lunch and learns)

Training is worthless if people can’t find it

10. List items in Search Results

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What we learned

• How to choose training topics• Don’t reinvent fundamentals training

• Solve problems – mobility, meetings, multiple editors

• Quick Start videos for launch and revs

• People have already created content for you• Find it, reformat it, promote it

• Use Yammer and Lync 2013 for social

• Prioritize Search results and tracking

Questions or Comments?

Conclusion

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Slide deck available at http://www.sharepointtechfest.com/houston/

• Office 365 Customer Success Center

• Office 365 Adoption Resources

• Office End User Training Resources

• Office End User Training Videos

• Office Apps - Getting Started

• Microsoft IT WorkSmart Guides

• Online help

• Channel 9 - SharePoint Conference 2014

• User Adoption Strategies Webinar

• Join the Office 365 Technical Network and Driving Adoption Yammer Groups

Resources

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