USER MANUAL Infinea Tab C - IPCMobile...USER MANUAL INFINEA TAB C 4 Visit our website at or contact your Infinite Peripherals account representative for additional information about

Infinea Tab® CUSER MANUAL

For iPhone® 6s Plus /7 Plus /8 Plus & iPad® mini 1-4 /Air /Air 2 /Pro 9.7 /5th/6th Generation

USER MANUAL — INFINEA TAB C

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Contact InformationMobility Sales/ Technical Support CenterInfinite Peripherals, Inc. 17681 Mitchell N Irvine, CA 92614

Toll-Free: (877) 278-7860Office: (949) 222-0300 Website: ipcmobile.com

Headquarters/ Main WarehouseInfinite Peripherals, Inc. 2312 Touhy AvenueElk Grove Village, IL 60007

Toll-Free: (800) 278-7860 Office: (847) 818-1260 Fax: (847) 818-1287

Email: [email protected] Website: ipcmobile.com

Legal Notice“Made for iPhone” and “Made for iPad” means that an electronic accessory has been designed to connect specifically to the iPhone and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an iOS device may affect wireless performance.

TrademarksInfinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea, Infinea Tab, and Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners.

Compatible Devices

iPhone 6 PlusiPhone 6s PlusiPhone 7 PlusiPhone 8 Plus

iPad Mini 4iPad Air 2iPad Pro 9.75th/6th Generation

iOS Compatibility


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Table of ContentsOverview 4Technical Specifications 4Box Contents 6Getting Started 6Product Description 7Programmable Options 8Developing Infinea Tab C Applications 9Assembling Your Infinea Tab C 9Battery Charging 10Turn On the Infinea Tab C 10LED Status Indicators 10

Scan Barcodes 11Magnetic Stripe Reader (MSR) 12Near-Field Communication (NFC) Reader 12SRED Encrypted MSR Information 12Troubleshooting 13-14Servicing the Infinea Tab C 15Warranty 15Disclaimer 15Product Returns and Servicing 15Symbols 16Federal Communications Commissions 16


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Visit our website at https://ipcmobile.com or contact your Infinite Peripherals account representative for additional information about our current and future product accessories.

OverviewThe Infinea Tab C (ITC) allows mobile employees to convert their iOS devices into powerful solutions for retail, warehousing, supply chain, ticketing, and hospitality industries. Includes a 3-track magnetic stripe reader (encrypted or unencrypted), optional 2D barcode scanner, optional Bluetooth, and/or optional contactless payments.

Features

1D/2D Barcode Scanner Supports one-dimensional (1D) and two-dimensional (2D) barcode symbols, which can be read in any direction (omni-directional). The effective reading distance of the barcode reader varies depending on the barcode size. The barcode scanner is also capable of reading barcodes on a LCD screen.

Near-Field Communication (NFC)Built-in NFC tag/card reader with read/write capability at 13.56 MHz. The NFC reader incorporates several NFC formats, depending on the model of your Infinea Tab C. Bluetooth

Available Bluetooth 2.0 SPP compatibility, which allows connection to a Bluetooth peripheral, such as a printer.

Smartcard Reader Smartcard reader supports smart cards with a chip as a standard feature.

Accessories

Magnetic Stripe Reader (MSR) Built-in magnetic card reader, which incorporates a 3-track, bi-directional magnetic read head. With a single swipe all field data is read from all three tracks.

Technical SpecificationsProcessor ARM Cortex® M3 Security Micro-controller

Compatibility iPhone® 6s Plus/7 Plus/8 Plus

iPad® mini 4/Air 2/Pro 9.7/5th/6th Generation

Dimensions (L x W x H) 112.4mm x 88mm x 27mm (4.4” x 3.5” x 1.1”)

Weight 168g (5.9 oz.) without iOS device


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Connectivity

Environment

Battery Capacity Rechargeable Li-ion Battery 3.6V/2330mAh

Fuel Gauge micro-controller for precise battery management

Magnetic Card Reader 3-track bi-directional reader

Type: ISO 7810, 7811, 7813

Near-Field Communication (NFC) AMEX ExpressPay MagStripe and EMV

Discover ZIP and D-PAS

Master Card PayPass MagStripe and M/Chip

VISA PayWave MSD and qVSDCPower Supply 5V through micro USB connector

5V through single or 5-station charger

Smart Card Reader ISO7816, EMV L1 Certified

(Optional) Bluetooth Bluetooth 3.0 Class 2

Serial Port Profile (sPP)

iAP- iPod Accessory Protocol

Status Indicators Two LEDs for battery status and active connections with

iOS device

Audio: Electromagnetic Buzzer

Barcode Scanner High-speed imager supports all major 1D/2D barcodes

Battery Life 5000,000 chip card cycles

1,000,000 magnetic card swipes

1,000,000 single button clicks

Temperature Operation: -10°C to +40°C (14°F - 104°F)

Storage: -15°C to +50°C (-4°F - 122°F)

Relative Humidity Operation and Storage: 5%-90%


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Box Contents• Before using your Infinea Tab C, remove the unit and any included accessories from the shipping cartoon and verify the contents against the packing

list.

• Retain all packing materials, invoice, and bill of lading. These may be required to return the device for servicing later, or to process a claim with the shipping carrier.

• Carefully inspect the contents inside of the packaging for any signs of damage. If there are signs of damage, do not attempt to use the unit. Notify your account executive or contact technical support at https://ipcmobile.com/devices.

• Ensure the battery is fully charged prior to initial use.

These items are included with your unit:

Infinea Tab C (1) Micro USB Charging Cable (1)

Note: Box contents and part numbers vary based on your order configuration.

Getting StartedThe Infinea Tab C allows you to scan barcodes and pass that data into compatible iOS applications.

The following helps you get the Infinea Tab C ready for use:

What to do SectionAssemble the Infinea Tab C with your iOS device Assembling Your Infinea Tab C

Fully charge battery before first use Charging Your Infinea Tab C

Software required to operate the unit with your iOS device Developing Applications

Initialize barcode scanner, MSR, and NFC functionalities Scan Barcodes Magnetic Strip Reader (MSR) Near-Field Communication (NFC) Reader

Activate your Infinea Tab C Turn on Your Infinea Tab C

Note: Barcode scanning and NFC reader functionality requires the installation of software. Contact your Infinite Peripherals account representative for available software or access https://developer.ipcmobile.com.


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Product Description

NFC Reader

Magnetic Stripe Reader

Barcode Engine

Smartcard Slot

Lightning connector

Scan button

LEDs

Charging pad

Charging padmicro USB port

Power button


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Programmable OptionsConfigure these optional settings via the SDK.

Charging Current

Charging current may be set to 500mA (default) or 1000mA.

Set Charging

The unit can charge the iOS device using its internal battery by enabling the “setCharging” setting. When the Infinea Tab C battery is below 20%, it begins charging the iOS device battery.

Enable Scan Button

Select the Enable Scan button in the SDK.

Scan Mode

Supports the following scan modes:

Single Scan Scanning a single barcode by pressing and releasing either Scan button.

Multi Scan Scanning multiple barcodes by pressing and holding either Scan button.

Motion-Detect Scanner is activated automatically when barcode is placed near the barcode engine.

Multi-Scan without Duplicates Scanning multiple barcodes without duplicates.

Pass-Through Sync

When enabled and the USB cable is plugged in, the iOS device is synced with a Windows computer or an Apple MacOS.

When syncing is required, enable the Pass-Through Sync setting in the SDK. When this setting is disabled and the USB cable is plugged in, the unit only charges, but does not scan.

To use the scanner again, the USB cable must be removed.

Idle Time

Default setting: 5400 seconds (90 minutes).


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Assembling Your Infinea Tab C1. Face both your iOS device and the Infinea Tab C upward, and then align the Home

button with the half circle slot.

2. Slide the unit into position gently.

3. Ensure the unit is seated firmly with the Lightning™ connector.

Developing Infinea Tab C ApplicationsSoftware is not provided with your Infinea Tab C. Please contact your reseller or Infinite Peripherals for Third Party software solutions. Integrating the Infinea Tab Ci into your iOS application requires the use of the Infinite Peripherals Universal Software Developers Kit (SDK).

The SDK incorporates an API specifically for developing applications to use Infinea Tab Ci functionality.For additional details on using the Infinite Peripheral Universal SDK, please refer to the appropriate SDK documentation.

For the latest Infinite Peripheral Universal SDK, please visit our developer portal: https://developer.ipcmobile.com

Battery ChargingThe Infinea Tab C uses a Lithium-ion rechargeable battery and can be charged thought the USB port.

Note:If fully discharged, the charging time is approximately 6 hours.

• Connect the micro USB charging cable to the micro USB port on the side of the unit.

Note:

Use only approved 5V, 2.1 amp DC adapters to charge the iOS device and unit together. Failure to do so can result in charging issues with the Infinea Tab C and/or your iOS device.

Do not force the plug into the connector when connecting the micro USB charging cable as this could damage the connector.

micro USB port


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Turn On the Infinea Tab C Once the Infinea Tab C is fully charged, turn on the unit by pressing the Power button on the bottom left side of the unit. The LED flashing blue indicates is active. If you do not see either LED illuminated, the unit is turned off or not charging from an outside power supply.

Two LEDs

Power button

LED Status IndicatorsTwo LEDs for battery and unit status as well as four LEDs for contactless indication are standard. In addition, an electromagnetic buzzer sounds for audio alerts.

LED 1

Blue Flashing Active connection with the iOS device.

LED 2

Green Flashing Battery is charging from the USB connector or charging pads.

Solid Green — No FlashingBattery is fully charged and may be disconnected from the outside power supply.


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Scan BarcodesYou can scan one dimensional (1D) and optional two-dimensional (2D) barcodes with the Infinea Tab C. The effective reading distance of the barcode reader varies based on the size of the barcode.

These types of scanning modes are supported:

• Single scan

• Multi-scan

• Motion detect

• Multi-scan without duplicates

1. To scan a barcode, press and hold the Scan button.

2. Position the scanner near the center of the barcode by aiming the illumination box over the outer edges.

3. Extend the pointer outside the edges of the barcode.

4. Pull the unit either backward or forward slowly decreasing or increasing the distance between the barcode and scanner unit the entire barcode is read. The barcode data displays on your iOS device.

15-20 cm

1D Barcode Scan 2D Barcode Scan


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Magnetic Stripe Reader (MSR)The built-in magnetic stripe reader incorporates a 3-track magnetic read head, which requires a single swipe of a card to read data on all three tracks.

Near-Field Communication (NFC) ReaderThe optional NFC tag/card reader incorporates several NFC formats depending on your model. The built-in contactless card reader receiver/transmitter is on the back of the unit below the LEDs indicated by the WiFi symbol.

• To read a magnetic stripe card, slide it through the reader with the magnetic stripe facing downward. The magnetic read head faces upward toward the bottom cover of the cradle.

• Keep the edge of the card flat on the inner base of the reader. This ensures the stripe passes over the read head evenly.

• To read a card/tag, tap the contactless reading option on your

iOS device.

• Place a card/tag over the WiFi symbol keeping the face of the

card/tag flat with the receiver and as close as possible. Data is

sent from the Infinea Tab C to your iOS device.

SRED Encrypted MSR InformationIntegrating the PTS 4X SRED certified Infinea Tab C into your solution requires proper maintenance of the unit. This includes maintaining proper battery charge to prevent the unit from unintentionally entering tamper detect mode. When the battery becomes depleted or if it is removed, the magnetic read head becomes disabled and renders the unit unusable. This requires the unit to be returned to Infinite Peripherals for servicing.

• If the magnetic read head security feature is disabled, follow these guidelines to prevent downtime:

• Do not allow the battery to fully discharge

• Do not attempt to remove the battery

• Always place the unit on the charging station when not in use for extended periods

Note:

When the battery is fully discharged and in the tamper detect mode, the unit may only be reactivated by Infinite Peripherals.


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TroubleshootingGeneral Issues

Issue Possible Cause

Unit does not connect to iOS device

• Battery is too low or fully discharged.

• Unit is not powered on.

• Unit is not properly connected to the iOS device in the iOS device Settings menu.

Unit connects but does not accept payments

• Battery is too low or fully discharged.

• Unit is asleep or not powered on.

• The card could not be read.

• Device is in a tampered state.

Unit accepts swipes but only partial card data is returned

• The card was swiped too slowly or not properly inserted into the unit.

• The magnetic stripe on the card is damaged.

• The magnetic read head is faulty or damaged.

Barcode Scanner


Card data is not returned during swiping

• Unit not turned on.

• Swipe method is incorrect.

• Magnetic stripe is unreadable.

• Secured read head requires decryption of data.

• Faulty read head.

• Unit is in a tampered state.

Data/partial data not returned during reading

• Unreadable NFC tags/cards.

• Battery is too low.

• Faulty NFC reader.

• Software decoding incorrectly.


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Note: If problems persist, contact a Mobility Expert at https://ipcmobile.com/devices/

Near-Field CommunicationIssue Possible Cause

NFC reader does not turn on


• Software is not powering on the unit.

• Faulty reader.






Unable to scan specific tags or cards

• NFC type not enabled or supported.

• Refer to Technical Specifications for additional information.

Magnetic Card Reader


Card data is not returned during swiping

• Unit is not turned on.

• Swipe method is incorrect.

• Magnetic stripe is unreadable.

• Secured read head requires decryption of data.

• Faulty read head.

• Unit is in a tampered state.







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WarrantyInfinite Peripherals does not warrant, and is not responsible for, any damage to the Infinea Tab C (“Product”) or the assembled iOS device as a result of liquid or solid particle intrusion into the Product, or damaged caused by dropping the Product with the assembled iOS device. If a material or workmanship defect arises with regard to any Infinite Peripherals product, and a valid claim is received within the Warranty Period, Infinite Peripherals (at our sole discretion) will repair the Product using new or refurbished parts, or replace the Product with a new or refurbished Product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

DisclaimerNO WARRANTY. This technical documentation is provided AS-IS. Further, the documentation does not represent a commitment on the part of. Infinite Peripherals, Inc does not warrant that it is accurate, complete or error free. Any use of the technical documentation is at the risk of the user. Infinite Peripherals, Inc reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Infinite Peripherals, Inc to determine whether any such changes have been made. Infinite Peripherals, Inc shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material. Infinite Peripherals, Inc does not assume any product liability arising out of or in connection with the application or use of any product or application described herein.

Product Returns and ServicingUse the link in step 1 to create an account and gain access to our Knowledge Base and online support services. Through our online support center, you’ll be able to download files, open a Support Ticket, manage your RMAs, view your account Profile and subscribe to Alerts.

To request a RMA

1. Create a user account in the RMA Support Portal at http://ipcmobile.com/support/rma/

2. Login to your user account, and then click Create RMA Request.

3. Read the instructions provided and complete the online request form.

4. Note the assigned RMA number and write it clearly on your shipping carton.

5. Ship your equipment back to us using the address provided.

Servicing the Infinea Tab CThe Infinea Tab C is designed with a 2400mAh battery, which can be replaced only by Infinite Peripherals. If the battery is not charging properly, or the unit is not powering on, please contact your Infinite Peripherals account representative.


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Symbol DescriptionRefer to the instructions before using this product

Manufacturer

Manufacture Date

Caution

Serial Number

P/N Part Number

Waste Electrical and Electric Equipment

Complies with part 15 of the FCC rules

Symbols

Federal Communications CommissionsFederal Communications Commission (FCC) Statement 15.21You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. 15.105(b)This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions:

1. This device may not cause interference and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Documents

USER MANUAL Infinea Tab C - IPCMobile...USER MANUAL INFINEA TAB C 4 Visit our website at or contact your Infinite Peripherals account representative for additional information about