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User Manual for Creating and Completing Miscellaneous order (Updation of Facts)
Implementation of IT infrastructure
R-APDRP (Part-A)
IT Department- Consumer Services
1. Purpose
Purpose of this Document is to highlight the process of creation and completion of miscellaneous Order.
2. Scope
R-APDRP Consumers
3. PrerequisitesUpdation of operand
4. ResponsibilitiesConsumer Clerk – Creation of Miscellaneous orderSDO- Approval for various tasksJE/Line man- execution of field jobJE- Completion of the orderCashier - Collection of D.N payment if required.
IT Department- Consumer Services
5. Procedure
5.1. Logging Into the systemRoles: All
Logging into system requires a URL to be entered in Internet Explorer and entering user credentials. If user credentials are correct user finds the home page of the application
Steps Involved:
1. Double click on icon of Internet Explore available on the desktop
2. Now Enter the URL http://vsapprdep1scs.pspcl.in:56300/irj/portal in the address bar, hit Enter and you will find yourself on PSPCL User Portal
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IT Department- Consumer Services
3. Now enter ‘User ID’, ‘Password’ and Click on ‘Log On’ button or hit Enter
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IT Department- Consumer Services
4. Welcome page appears on which you will have to click on Link ‘ISU System’
5. SAP page opens. If you are logging in first time there may be a possibility of the transaction/text field where you write T-Codes (which corresponds to different screens) will not appear by default, in that case click on arrow which will open transaction field.
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IT Department- Consumer Services
5.2. Running a Transaction Code and Creating Miscellaneous Order
Role: CCE
In this section we will generate miscellaneous order through series of steps in ‘Customer Interaction Center ”.
1. After SAP Easy Access screen is opened with Transaction field available (as stated in last block) enter T-Code CIC0 and hit Enter.
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IT Department- Consumer Services
2. ‘Customer Interaction Center’ screen appears with various selection/filter criteria. Now Click on ‘ServOrd’ tab and Select ‘Crt Miscelaneous Order (ZMSC)’.
3. Now a screen appears with various PM activity type, select the appropriate PM activity type under which consumer order have to be created.
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IT Department- Consumer Services
4. Information message appears. Click on ‘OK’ button to proceed further.
5. Information message to fill details. Click on ‘OK’ button to proceed further.
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IT Department- Consumer Services
6. We have to select ‘Planner Group’ for it, goto ‘plannergrp’ box and press F4.
7. A list appears and select the appropriate planner group for the order.
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IT Department- Consumer Services
8. After entering the planner group, click on the Save button to proceed further.
9. A confirmation message appears of Miscellaneous order created. Click on ‘OK’ to continue.
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Select PM activity Updation of facts (M19)
IT Department- Consumer Services
10. Now we have Create Customer Contact. To select the type i.e how the consumer has contacted the PSPCL, for selecting it click on type and select the appropriate value of activity type.
11. For Selecting the priority, click on the priority and select the desired value.
12. After entering the details, click on ‘Save’ button to continue.
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IT Department- Consumer Services
5.3. Completing Miscellaneous Order.
Role: JEE
Once the payment are done through cashier now we will be completing Miscelleneous order.
1. Now for completing ‘Miscellaneous’ order. For completing it click on ‘SO-Comp’ tab and select ‘Comp. Miscellan. Ord. (CMSC).’
2. Enter the operand and its value to be set.
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IT Department- Consumer Services
3. Information message appears that new operand is created. Click OK to continue.
4. Message box appear if user wants to set more operand
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IT Department- Consumer Services
5. Information Message to complete the order technically. Click on ‘Ok’ button to proceed further.
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IT Department- Consumer Services
6. Click on ‘Black & white’ flag to complete change of name order technically.
7. Information message appears . Click on ‘OK’ button to proceed further.
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IT Department- Consumer Services
8. Information message appears of name change order technically completed. Click on ‘OK’ button to proceed further.
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IT Department- Consumer Services
9. Now we can see that the order is completed.
10. Below are the new operand values after updation.
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IT Department- Consumer Services
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