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SCCAP User Guide: Version 198
SCCAP User Guide: Version 198
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Table of Contents
Introduction 3
CHAPTER 1
I. The Welcome Screen 4 II. The Load or Create Case Screen 5 III. Logging onto a Server 6 IV. Creating the Code Template 7 V. Creating Decision Lists 9
CHAPTER 2
VI. Introduction to Case Information 10 VII. Basic Information Section 11 VIII. HCP/Patient/NOK Section 12 IX. Coding Status 13 X. Audio Recording Information 14 XI. Transcript Section 14
CHAPTER 3
Content Coding 15
XII. Transcription 15 XIII.Using the Content Coding Template 16 XV. Content Coding Sequence 18 XVI. Coding Hot Line 19 XVII. Print Content Codes 19 XVIII. Communication Types 20 XIX. Decisions 21 XX. Response To Content Code 21 XXI. Deleting/Rearranging Rows 21
CHAPTER 4
Affect Ratings 23
XXII. Patient/NOK Affect Ratings 22 XXIII. HCP Affect Ratings 23
CHAPTER 5
Speech Ratings 25
XXIV. Patient/NOK Speech Ratings 24 XXV. HCP Speech Ratings 25
CHAPTER 6
Transcription and Time Record 26
XXVI. Verbatim Transcription 26 XXVII. Time Record 27
CHAPTER 7
Menu Functions 28
XXVIII. Load/Create Case 28 XXIX. Save Case 29 XXX. Preferences 29 XXXI. Exit 30 XXXII. Edit Menu 30 XXXIII. Help/About 30 User Notes 30
Introduction An introduction to the SCCAP Manual
An important feature of communication theory is the idea that communicators, through verbal
and nonverbal communication, can convey multiple layers of messages, often defined as the
content and relational levels of communication. In this sense, communication can be
understood as providing two streams of meaning: one that regards the denotative content of a
message and another that reflects the affective tone, and therefore the relational meaning may
reveal important relationship dynamics that may not be revealed by a single analytic approach.
The Siminoff Communication Content and Affect Program (SCCAP©) provides a flexible system
that assesses both the content and relational communication between two or more interactants
and can be adapted by the researcher to capture relevant information for the research question
at hand. More specifically, the program captures: a) task driven information exchange between
multiple interaction partners, b) the affective and relational communication activities of all
communicators, and c) the persuasion and compliance tactics employed in healthcare settings
that contribute to decision-making.
Coding qualitative data In the field of behavioral health sciences, there is the challenge of converting qualitative
information into meaningful quantitative data or retaining its qualitative structure while
enabling its systematic analysis. When the qualitative data set is large and there are multiple
trails of data, the task becomes difficult. The SCCAP application is designed to fulfill this
purpose – to convert qualitative information into quantitative data, allow verbatim
transcription as desired, and provide easy access to aggregated data. The front end is
implemented in Java for cross-platform functionality and the back end (where the data is
stored) is an easy-to-use MySQL database. SCCAP allows multiple users to enter and alter data
seamlessly.
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Chapter One Getting Started
I: The Welcome Screen After opening the SCCAP application, users will be greeted with a welcome screen that provides
information about the product version that is being used, as well as information about where the
log of your session using the application will be stored. Click the “Continue” button to proceed
into the application itself.
Figure 1.1: The SCCAP application Welcome Screen
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II: The Load or Create Case Screen The Load or Create Case screen is the first screen that is presented to users after the Welcome
Screen. It provides detailed information about all of the cases that have been created and their
corresponding templates/decision lists. You can create a new case on this screen using the text
box next to the “Create Case” button and continue to provide information on a new case and
create or select its template. Alternatively, you can also load an existing case by selecting a row
from the series of cases displayed in the table on the left. As a new feature in version 198, users
have the ability to sort existing cases by their completion and review statuses.
Figure 1.2: The Load or Create Case Screen
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III: Logging onto a Server First-time SCCAP users will need to login to their project’s MySQL server before they are able to
create/ access cases and templates. To access the “Preferences” screen and log-in, click the
“Bypass Case Load to Edit Templates or Decisions” button in the bottom right-hand corner of
the Load or Create Case screen, which will open a blank Case Info tab (discussed in more detail
in Chapter 2). Click “File”> “Preferences” in the top left of the page. Once you have entered your
login information, click “Test Connection” to make sure that everything was entered accurately
and that the connection to the server was successful. The other functions of the Preferences
screen will be discussed in further detail in Chapter 7.
Figure 1.3: SCCAP Preferences Screen
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IV. Creating a Coding Template
A Coding Template defines each Content Code and places it within a Topic as an
organizational tool. In other words, Topics are general categories, and the Content
Codes within each Topic are more specific subcategories. The Code Template
section allows users to create and edit coding templates with topics and subtopics
specific to their study. The templates are used for content coding each case in the
SCCAP database.
Figure 1.4: Code Templates Tab
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Previously created templates may be viewed and edited using the ‘Load Templates”
button. To create a new template, click the “New” button under the box on the
left-hand side of the screen. The template can be re-named by clicking on the
“New Template” label that appears, entering in a new title, and hitting “enter”.
Users may then enter desired Topic headings using the “new” button under the
middle box. These can be edited, and the sequence can be rearranged using the
“Up”, “Down”, and “Delete” buttons. Within each Topic the research team should
add more specific Subtopic codes using the corresponding buttons under the box
in the right-hand side. For example, within the Topic of Medical History there
may be Content Codes for “Allergies”, “Previous Surgeries”, “Prescribed
Medications”, and so on. To add a Subtopic, highlight the Topic it fits under, and
using the editing buttons. To make the template available to coders, click the
“Publish” check box next to the template you want them to use.
Figure 1.5: Creating a new Code Template
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V. Creating Decision Lists The Decision Lists section allows the user to create and edit organized lists of specific
decisions made within the case that can be attached to lines of content codes to provide
additional detail for each case in the SCCAP database.
Decision Lists are formatted with “Decision Types”, more general categories, and
“Decisions”, more specific categories, similar to “Topics” and “Subtopics” in the Code
Template. Decision lists are also created and edited in the same format as
the Coding Template (see page 8).
NOTE: Deleting a Main Topic in the Code Template or in the Decisions List will remove
all the Subtopics within that Topic.
Figure 1.6: Decision Tags
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Chapter Two Case Information
VI. Introduction to Case Information The Case Information tab contains five sections: Basic Information, HCP/Patient/NOK section,
Coding Status, Audio Recording Information, and Transcript.
Figure 2.1: Case Information Section
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VII: Basic Information Section
The “Case ID” is a unique number used to identify the case that is being coded. The “Site ID” is
what identifies the location of the coder, for example in a multisite study. The “RA ID” is a
unique number used to identify the coder. “Instrument Number” is a unique ID used to identify
the instrument used, if needed. “Number of Encounters” is used to record details about the
interview; for example, one might want to note that the visit is the patient’s first encounter with
a particular health care provider, or that there are three encounters recorded for the study. The
“Study ID” field can be used to record the name of the study or provide a study code. The “Media
Type” drop down section allows the coder to select the media type used for the audio recording.
Figure 2.2: Basic Information
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VIII: HCP/Patient/ NOK Section
Participants of the interview are defined in three categories: Health Care Provider (HCP),
Patient, and Next of Kin (NOK). The “add” button adds participants and the “remove” button
deletes them.
HCPs may be defined using a numerical ID number, or by typing in an identifier of the HCP
(doctor, nurse, etc.). The return/enter key must be pressed to accept the value typed in the field.
When adding patients or NOKs, you can define the type of patient or the NOK’s relationship to
the patient by clicking on the blank field and selecting from the drop-down menu of pre-defined
choices that appears. NOKs need not be consanguineal relatives, but can be anyone (friend, co-
worker, etc.) who accompanies the patient.
Figure 2.3: Participant Information
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IX: Coding Status
This section is used to indicate this particular case’s status in the coding process. If coding is
complete, the “Coding Complete” check box can be selected. This will move the case out of the
“Incomplete” section on the Load or Create Case page, and into the “Completed” section, making
it easier to know which cases are in progress, and which may be ready to have data pulled. If the box is left unfilled, the case will remain in the “Incomplete” section.
The “Reviewed” check box can be used for indicating that a case has been double-checked for
accuracy and completeness, which helps to ensure the export of only complete, high-quality data. Cases can also be sorted by their review status on the Load or Create Case page.
The “Reliability Case” check box can be selected if this particular case is a reliability check case, allowing the user to keep track of how many cases are used to measure coder reliability.
Figure 2.4: Coding Status
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X: Audio Recording Information Section
The duration of the interview is entered in hh:mm:ss format. The up and down arrows on the
spinner control may also be used to increment and decrement time. The “Sections Missing” and
“No Recording” boxes may be checked or left unchecked as appropriate.
XI: Transcript Section
Users can copy and paste a transcript into this section to use with content coding. However, SCCAP may be used with or without a transcript.
Figure 2.5: Audio Recording Information
Figure 2.6: Transcript
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Chapter Three Content Coding The content coding section is where interactions in the interview as well as communication types, decisions, and interruptions in speech are recorded.
XII: Transcription
SCCAP allows users to choose to code with or without a transcript. If the researcher chooses to
upload the transcript of the interaction into SCCAP on the Case Information page, the transcript
will appear on the upper left side of the content section (Figure 2.7), where the utterances can be
highlighted and attached to their corresponding content codes. If the researcher chooses not to
upload a transcript, no transcript box will appear on the content page (Figure 2.8). NOTE: If a
transcript is uploaded, the utterance text must be highlighted before a code can be added. Lines of code will not be added if no utterance is highlighted.
Figure 3.1: Content Coding with Transcript Figure 3.2: Content Coding without Transcript
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XIII: Using the Content Coding Template
The Coding Template, which is created in the Code Template Tab (Chapter 1, Section IV), and
selected for the case from the Load and Create Case Page, will appear in the Content section to
be used for coding the case. Coders will first highlight the appropriate Topic, and then select a subtopic for each utterance in the case.
Figure 3.3: Template Definition
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XV: Content Coding Sequence In this section coders can record utterances for each Content Code. To
do so, select the Patient/NOK and the HCP involved in the response
and then code the type of response from the list of four choices below:
In SCCAP, the coder has the ability to insert codes between two existing codes. To use this
function, the user must first select the “Insert” radio button, select the row below the row to be
inserted, and then insert the response. Coders may also replace an existing line of code with a
new one using the “Update” feature. Highlight the line of code you wish to change, the select the
Topic and Subtopic you wish to change it to, then select “Update” and select the appropriate
speaker buttons to replace the line of code. NOTE: It is not recommended to use the “Update”
feature to change speakers. If you need to change a code from one speaker to another, it is recommended that you “Insert” the correct code and then delete the incorrect one.
Figure 3.5: Content Coding
HCP-A = Health Care Provider Addresses Content Code HCP-Q = Health Care Provider Asks a Question about Content Code (select open- or closed-ended) PT or NOK-A = Patient or Next of Kin Addresses Content Code PT or NOK-Q = Patient or Next of Kin Asks a Question about Content Code (select open- or closed-ended)
Figure 3.6: Content Code Editing Buttons
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XVI: Coding Hot Line
The Coding Hot Line feature can be used to input multiple lines of coding
content without having to use the mouse.
If you hover your mouse over the Coding Hot Line text box, you'll get a popup that shows you how to use it. Once you have your cursor in the text box, you can type your hot keys. Start
typing, and the Topic list will highlight the first line that matches your text. Once the desired
line is selected, press the spacebar. Keep typing, and the Code list will highlight the first line
that matches your text. Once the desired line is selected, press the spacebar. Then you perform your action by typing “ha” for HCP answer, “pa” for Patient answer, “hqo” for HCP open-ended
question, “hqc” for HCP closed-ended question, “pqo” for Patient open-ended question, and
“pqc” for Patient closed-ended question.
Once you have typed the action code, the line is entered in the coding sequence and the Hot
Line is cleared. You can begin typing for your next line right away, or press Alt C to enter a
Communication Type. The Communication Type dialog can also be navigated with keystrokes.
Alt S will Save & Close the Communication Type dialog and your text cursor will return to the
Hot Line.
Figure 3.7: Coding Hot Line and Print Button
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XVII: Print Content Codes
Users have the capability to print all of the information contained in the box in the lower left
corner of the Content Tab directly from the SCCAP application. The Content will print exactly as
it is shown in the box and will include line numbers, Topic/Subtopic, Q/A, Speakers, and Communication type/ Decision tag/ Open-ended question indicators.
XVIII: Communication Types
For every line of code, users have the option of adding additional information about
communication types exemplified in that utterance. To attach a communication type to an
utterance, select the line of code and then click “Comm Types” in one of the two locations on the
Content Tab (Figure 3.8). This will bring up a dialog screen where coders select the Tab of which
classification of communication type they wish to use (Figure 3.9), and then select the check box
next to the appropriate communication type. There are next boxes next to the communication
types that may have text entered or be left blank as necessary. If coding without a transcript, it
may be useful to transcribe the line into that text box. Multiple communication types may be
Figure 3.8: Entering Comm. Types Figure 3.9: Communication Types Screen
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assigned to a single line of code. For more guidance on selecting appropriate communication types, please see the communication types manual.
XIX: Using the Decisions List
In addition to Communication Types, coders may also want to add information to each content
code line using the Decisions List specified for the case. The Decision List for each case is
selected on the Load or Create Case page when first creating the case. To access the Decisions
List while coding, click the “Decisions” button next to the “Comm Types” button on the Content
page (see Figure 3.8). To assign a Decision to a line of code, select the check box next to
the appropriate decision, then click “Save”. Decisions lists are customizable and may vary from project to project.
XX: Response to Content Code
This section is used to indicate a response to a question or content code. For example, when an
HCP is answering a question, their response can fall under two separate content codes. The
“Response To” option allows you to connect these utterances. To use this function, select the
Figure 3.10: Decisions
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appropriate content code, and then type in the row number of the content code it is responding
to. NOTE: If content codes are inserted or removed, the content code numbers in the “Response TO” column will automatically update.
XXI: Deleting or Rearranging Rows
In the case of erroneous input, the coder can delete the undesired row by highlighting the
content row and clicking the “Delete Row(s)” button. Always use caution when deleting responses, as deleted responses cannot be recovered.
Coders may also rearrange lines of code using the “Up” and “Down” buttons. To move a line,
select the line of code, then click the “Up” or “Down” button until the code is in the correct location in the sequence.
Figure 3.11: Coding Sequence
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Chapter Four Affect Ratings The purpose of the Affect Ratings section is to assign values to the various emotional and
conversational characteristics of the content code. The affect rating is recorded for each
participant. The affect ratings are labeled and recorded using a slider, which is used by dragging
the slider cursor to the desired rating. The default value of all sliders is “0”. The affect rating is
divided into two sections: Patient/ NOK Affect Ratings and HCP Affect Ratings. NOTE: Additional information about the Affect Ratings can be found in the Speech and Affect Manual.
XXII: Patient/NOK Affect Ratings
The Patient/NOK Affect Ratings section allows you to complete a set of ratings for each patient
and NOK. The coder will select the participant using the dropdown on the far right corner to
select patient or NOK before coding the responses on the sliders. When the coder wants to code
the response for the next discussant the coder chooses the next discussant from the dropdown
and continues. Note, when a new discussant is selected all the slider bars will to reset to ‘0’; if
the coder is making a correction/change to a previously entered discussant the previously
entered data will be shown in the sliders.
Figure 4.1: Patient/NOK Affect Ratings
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XXIII: HCP Affect Ratings
The HCP Affect Ratings section records a set of ratings for the healthcare provider(s). The coder will
select the HCP using the dropdown on the far right corner and then code the response on the slider.
When the coder wants to code the response for the next HCP the coder chooses the next HCP from
the dropdown and continues. Note, when a new HCP is selected all the slider bars will to reset to ‘0’;
if the coder is making a correction then the previously entered data will be shown in the sliders.
The HCP Affect Ratings section also contains radio button responses and text boxes to record
responses as shown in Figures 5.2.a, 5.2.b and 5.2.c. Some items, such as “Treatment options
given” and “Clinical trials discussed” may not be relevant; in such cases, these items can be left
blank.
Figure 4.2a: HCP Affect Ratings
Figure 4.2b: HCP Affect Ratings
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Chapter Five Speech Ratings
The speech rating section is used to record coder ratings of overall characteristics of the
interview by each patient, NOK, and HCP. Each speech rating is labeled, and ratings are
recorded using slider. Drag the slider cursor to the desired rating to change the slider value for
each rating. The default value of all sliders is ‘0’. Similar to the affect rating section (Chapter 4)
this section is split into Patient/NOK Speech Rating and HCP Speech Rating sections. Both the
Patient/NOK section and HCP sections also contain check boxes for recording certain
responses.
XXIV: Patient/ NOK Speech Ratings
The Patient/NOK Speech Ratings section is used to record the speech characteristics of the
patient and next of kin. Select the desired participant using the dropdown on the far right corner. To
code the response for the next discussant, the coder chooses the next discussant from the
dropdown and continues. Note that when a new discussant is selected, all the slider bars will to
reset to ‘0’. If the coder is making a correction then the previously entered data will be shown in the
sliders.
Figure 5.1: Patient/NOK Speech Ratings
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XXV: HCP Speech Ratings The HCP Speech Ratings section is used to record the speech characteristics of the health care
provider or other hospital representative. The coder will select the HCP using the dropdown on
the far right corner to select the HCP and then code the response on the slider. When the coder
wants to code the response for the next HCP the coder chooses the next HCP from the dropdown
and continues. Note, when a new HCP is selected, all the slider bars will to reset to ‘0’. If the
coder is making a correction, then the previously entered data will be shown in the sliders.
Raters can also check boxes under the “Miscellaneous Items” heading to indicate if any of the
following were present during the interaction: noise, hearing problem, crying, incongruence of
accents, expression of gratitude, or if the decision maker was not the patient.
Figure 5.2: HCP Speech Ratings
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Chapter Six Transcription and Time Record
The transcription section contains the ‘Verbatim Transcription’ and the ‘Time Record’ sections.
The Verbatim Transcription section is used to transcribe selected dialogue between the
Patients/NOKs and HCPs. Which dialogue to transcribe should be decided in advance by the
researcher and guided by the research question.
XXVI: Verbatim Transcription This section is used to transcribe parts of the interview. To add a new transcription, use the “Add
Transcription” button. To delete a transcription, select the transcription to be removed and use
the “Remove Transcription” button. The coder will transcribe the conversation and also select
the discussants involved in the conversation using the dropdown menus.
Figure 6.1 Verbatim Transcriptions
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XXVII: Time Record In this section the coder will record the start, end, and duration time for each category. The
times will be recorded in the hh:mm:ss format.
Figure 7.2 Time Record
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Chapter Seven Menu Functions
The SCCAP menu has the following functions:
XXVIII: Load/ Create Case
This menu function opens the Load and Create Case Screen, where users can load previously created cases, or create brand new ones. For more information about this screen, see Chapter 1.
Figure 7.1: File/Edit/Help Menus
Figure 7.1: Load or Create Case Screen
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XXIX: Save Case
Saves a complete or partially coded case to the database.
XXX: Preferences
This function will bring up a dialog that allows specifying the MySQL database to use for loading and saving data. The dialog also includes an option to Enable Verbose Logging. This will create a detailed log of all activities in a single file located in the home directory of the currently logged in user. On Apple systems this is /Users/<username>/sccap.log. On Microsoft Windows systems this is usually C:\Documents and Settings\<username>\sccap.log.
Figure 7.2: Preferences
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XXXI: Exit
Will exit the application after saving data. Alternately, the close button in the corner of the
application window can be used to exit. Upon exit, the program will automatically prompt to save the current case.
XXXII: Edit Menu
This menu allows coders to use basic Cut, Copy, and Paste functions.
XXXIII: Help/ About
This menu function opens up the “Welcome Screen” addressed in Chapter 1.
User Notes:
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