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USER GUIDE
1. Getting Started 2
2. Customer Journey 3
3. Our Awesome Features 6
2. Authorizing IPs 7
3. Managing assigned proxies 8
4. Adding Credits 9
5. Order New Proxies 10
6. Proxy Renewals 11
7. Cancellation and Refund 11
8. Troubleshooting 12
10. Refresh Proxies 13
11. API requests 15
12. FAQ’s 16
Content
Getting Started
You will receive an email to your registered mail with a verification link once you signup. Verify the account by clicking the link in the mail to activate your account. If you did not receive the mail, please check your spam box
1. Proxies are authenticated through IP. Username based auth can be enabled through the Dashboard
2. By default all proxies are allowed on whitelist based URL. Full access can be requested from the Dashboard
3. If our support team is unable to resolve any issue, escalate your issue to [email protected]. Customer satisfaction is our #1 priority and we will do every thing it takes to make sure your requirements are met.
4. Knowledgebase: http://help.limeproxies.com/
5. We are available 24/7 on live chat on our site and ticket. Billing is available from Monday-Friday.
6. It takes upto 30 minutes for proxies to get activated after your authorized your IPs in the panel or after making any other changes in the Dashboard related to the proxy
Customer Journey
SIGN UP FREE
Step 1: Go to Limeproxies page and click on Sign up
Step 2: Fill up the form and click Sign up Free
Step 3: Once signed into the Limeproxies dashboard, click on ‘Order New Proxies’
Step 4: Proxy list will be emailed to you.
Free Trial: When you login for the first time there will be a pop-up asking which site will you be accessing using the proxies, select and click on next or click on the wizard symbol at the top right of the Dashboard
It will then ask you to authorize the internet IP, click on next
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Enter your phone number and click on next
Enter the code received and get a free proxy
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Our Awesome Features
High Performance 24/7 Support Guarantee
Anytime IP Refresh
Fully AutomatedControl Panel
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Simultaneous Usage
Multiple Locations
1 GBPS Speed
Up to
99.9% guaranteed uptime
Authorizing IPsProxies are authenticated through your computer IPs. Adding your IPs in the panel is the first thing that needs to be done as soon as you purchase your proxies.
Click on Account and then click on Authorized IPs
Enter the IP address, click on “Add” and then “Update”
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Managing assigned proxiesTo check the active products and to download the proxies, follow the below steps
Click on “Products”
To download the proxy list, click on download
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Adding CreditsCredits can be added using credit card, PayPal or Cryptocurrency
Click on “Billing” and select the payment method (Fastspring, PayPal or Bitcoin)
Select the amount or enter it manually and click on “Make Payment Now”
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Order new proxiesProxies can be purchased from the Dashboard directly
Click on ''Products'' and then choose ''Add New'' to add a new product.
Select the proxy type, choose the number of proxies and the location, then choose ''PayPal'', “Fastspring” or ''Credit'' as the payment option.
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Proxy RenewalsThere are two ways to renew the product, one is to add credits and renew the proxy and other is to purchase the proxy from the website with auto-subscription enabled
Cancellation and Refund◆ All orders are covered by our money back guarantee. Please email [email protected] with your user ID, payment transaction ID or order ID and reason for cancellation or initiate a chat.
◆ Refund will be processed as per the refund policy https://limeproxies.com/refund.php
Troubleshooting
Proxy Authentication RequiredIf you already got the list of proxies for your use, but you can't browse to ANY websites at all,follow these troubleshooting steps:
In order to start using the proxies, you need to add your source IP through which you will beaccessing the proxies, otherwise you will be asked to enter your username and pass-word, to avoid this: ◆ Please click on Authorized IPs link and add your IPs to the list. ◆ After you add the source IPs wait 30 minutes and try your proxies again.
Unable to connect ◆ Setup correctly your proxy in the browser: How to configure proxy in your browser? ◆ Add your source IP on the Authorized IPs list
Website blockedPlease contact support with the URL that is blocked so we can unblock the URL or allow full web access. If it’s a proxy block, we will be glad to refresh IPs.
Unable to access emailAccess to email, ecommerce and spam promotion sites will not be allowed.
Proxy timeout / failWhen you're connected to our proxies, your network traffic flows from your computer through one of our servers to the destination, and the same way back. The distance itself shouldn't significantly affect your connection speed, but network congestion at any point can slow things down. Our servers are never the bottleneck. We monitor their performance and ensure that they havesufficient extra bandwidth and processing power even during peak times.If your connection seems consistently slow, when connecting to different web sites, your ISP might have a slow connection to our server (possible intentionally).
Try the following options to resolve the problem: 1. Check your Monthly Quota. Monthly Quota: 500GB. If you cross this limit you need to contact support for upgrade of limit. 2. Test all the proxies to know if just certain subnets are slow. 3. Check if you are not doing more than 50 concurrent connections. 4. If after all you keep having a slow connection report the issues through a ticket or via live chat.
Empty list of proxiesIf the list of proxies assigned in your account and is empty, please follow these steps: 1. Contact chat support or open a support ticket with the following: - Username - Product ID - Geo locations that you need for your product 2. Once the list is updated you can download it and setup your proxies for your use.
Refresh Proxies
Step 1: Go to the product page in the dashboard and click on “configure”
Step 2: Click the Refresh button, on which the request will be send to the 24 hours support team who wil immideatly respond to your request.
API requests
Step 1: Login to the Dashboard
Step 2: At the top right corner, click on “Welcome” and select API
Step 3: Click on the button “GET NEW TOKEN”
You can use also use the following code to get the list of product and proxies:
1. To get the list of active products: curl -X GET -H 'Content-type: application/json' -H "Authorization: Bearer ${TOKEN}" "https://api.limeproxies.com/v2/product/active"
NOTE: ${TOKEN} should be replaced by the key generated in the dashboard bychoosing the " Get New token " option. 2. To get the list of proxies with their statuscurl -X GET -H 'Content-type: application/json' -H "Authorization: Bearer ${TOKEN}" "https://api.limeproxies.com/v2/product/product ID/status"
NOTE: ${TOKEN} should be replaced by the key generated in the dashboard by choosing the " Get New token " option.
FAQ’s
1. Why do you offer so many IP addresses?
2. What are acceptable uses for Limeproxies?
The ability to switch to a new IP address gives you a better control over your web identity. If the proxy gets blocked, you can start a new browsing session anytime you like, by changing the proxy IP.
There are a few restrictions that apply to our services. We do not allow the following software and usage:* Proxies cannot be used for Emailing, spam or abuse; Access to mailing sites will
be blocked.* Accessing e-commerce sites such PayPal, eBay.* Scrapebox for Spam, Xrumer and/or any forum commenting software usage is not
allowed.* Pokemon, sneakers sites, Nike sites and similar are also not allowed. Please note
that we don’t offer replacement or refunds for these
To maintain first-class, reliable, and available service 24x7, as of now we do not provide unlimited bandwidth. However, we can provide this as a part if custom setup
Net 30 payment is when we provide the product now and a user commits to pay for the product within 30 days.
As of now we accept pre-payments only, we do not accept net payments
For futher help please visit http://help.limeproxies.com/
3. Do you provide unlimited bandwidth?
4. Do you accept Net 30 payment for proxies?
www.limeproxies.com+1-855-442-9755
