User Guide - Login - Tenaga Nasional Berhad//mfs.tnb.com.my/download in order to download and install the SMB mobile application to their smartphones. Opening this URL in the smartphone’s

User Guide

(SMB Mobile Application System)

TENAGA NASIONAL

2

TENAGA NASIONAL(SMB System)

Table of Contents 1.Introduction ............................................................................................................................................... 3 2. How to Install the Mobile Application on Android smartphones? ........................................................... 3 3. How to Install the Mobile Application on iPhone? ................................................................................... 6 4. How to Access Web Application? ........................................................................................................... 11 5. User Registration..................................................................................................................................... 12 6. User Login ............................................................................................................................................... 13 7. New Complaint........................................................................................................................................ 15 8. History ..................................................................................................................................................... 18 9. Settings .................................................................................................................................................... 20

Table of Figures

Figure 1 Download Screen ............................................................................................................................ 3

Figure 2 Download Button ............................................................................................................................ 4

Figure 3 Installation Screen ........................................................................................................................... 4

Figure 4 Pre Login Screen .............................................................................................................................. 5

Figure 5 Download Screen ............................................................................................................................ 6

Figure 6 Download button ............................................................................................................................ 7

Figure 7 Installation Screen ........................................................................................................................... 7

Figure 8 Verification Popup .......................................................................................................................... 8

Figure 9 iPhone Settings ............................................................................................................................... 8

Figure 10 Tenaga Nasional Berhad Screen ................................................................................................... 9

Figure 11 Trust App Popup ........................................................................................................................... 9

Figure 12 Login Screen ................................................................................................................................ 10

Figure 13 Web Application Access for Android Users ................................................................................ 11

Figure 14 - User Registration Screen ........................................................................................................... 12

Figure 15 - Login Screen [Username field] .................................................................................................. 13

Figure 16 - Login Screen [Password field] ................................................................................................... 14

Figure 17 - New Complaint Screen .............................................................................................................. 15

Figure 18 - New Complaint [Format of Contact No] ................................................................................... 16

Figure 19 - Complaint Detail Screen ........................................................................................................... 17

Figure 20 - History Screen ........................................................................................................................... 18

Figure 21 - Complaint Detail Screen ........................................................................................................... 19

Figure 22 - Setting Screen ........................................................................................................................... 20

Figure 23 - Update Profile Screen ............................................................................................................... 21

Figure 24 - Send Feedback .......................................................................................................................... 22

Figure 25 - Send Feedback - Compose Email .............................................................................................. 23

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1. Introduction SMB is a complaint management system, which provides a centralized platform for their users

to lodge their complaints via system. Mobile application is developed for ease of users so that

they can report complaints from anywhere.

2. How to Install the Mobile Application on Android smartphones?

2.1 For SMB mobile application, users can navigate to:

https://mfs.tnb.com.my/download in order to download and install the SMB mobile

application to their smartphones. Opening this URL in the smartphone’s web browser

automatically detects which OS the user is on.

Figure 1 Download Screen

2.2 Clicking on “Download for Android” button will take user to install application page.

https://mfs.tnb.com.my/download

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Figure 2 Download Button

Figure 3 Installation Screen

2.3 Clicking on next button “SMB .APK” file will be start downloading and after successful

download, below displayed screen will be opened

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Figure 4 Success Message Screen

2.4 Now, user can tap on Open button to access the login screen of the application. Please

note the compatibility version for application is Android 4.4 and above IOS 8 and above.

Figure 4 Pre Login Screen

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3. How to Install the Mobile Application on iPhone? 3.1 For SMB mobile application, users can navigate to:

https://mfs.tnb.com.my/download in order to download and install the SMB mobile

application to their iPhones. Opening this URL in the iPhone’s browser automatically detects

which IOS the user is on.

Figure 5 Download Screen

https://mfs.tnb.com.my/download

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Figure 6 Download button

3.2 Tap on “Download for IOS” button will take user to the installation pop up having

“Install” and “Cancel” buttons as mentioned below.

Figure 7 Installation Screen

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3.3 User will see a popup ”Untrusted Enterprise Developer” after tapping on Install button as

mentioned below.

Figure 8 Verification Popup

3.4 Tap on “Cancel” button and go to “Settings” option of iPhone.

Figure 9 iPhone Settings

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3.5 Tap on “Device Management: Tenaga Nasional Berhad ” as highlighted in above snapshot.

This will redirect you to the “Tenaga Nasional Berhad” screen

Figure 10 Tenaga Nasional Berhad Screen

3.6 Tap on “Trust Tenaga Nasional Berhad ” link to open Trust App popup.

Figure 11 Trust App Popup

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3.7 Tap on “Trust ” button then again tap on the downloaded the icon of the SMB app to access

the application’s Login page as mentioned below in screen shots.

Figure 12 Login Screen

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4. How to Access Web Application? The SMB web application can be accessed by this URL: http://mfs.tnb.com.my “

Figure 13 Web Application Access for Android Users

http://mfs.tnb.com.my/

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5. User Registration

5.1 For Non-AD Users, enter Staff ID in username field and tap on Login button or User tap the

link “click here” at bottom of Login button. User gets redirected to the SMB User

Registration Screen

Figure 14 - User Registration Screen

5.2 User enters information in all required fields and tap on Submit button. Android User gets

registered and lands to the New Complaint Screen.

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6. User Login

6.1 To access the application on IOS or Android phone, please follow the steps mentioned in

section 2 and 3.

Figure 15 - Login Screen [Username field]

6.2 User enters Staff ID and tap on Login button.

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Figure 16 - Login Screen [Password field]

6.3 User enters password and tap on Login button to access New Complaint page.

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7. New Complaint

7.1 After login process is complete, User lands to the New Complaint screen. In order to

lodge a new complaint, user enters information in required fields and tap on Submit

button.

Figure 17 - New Complaint Screen

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Figure 18 - New Complaint [Format of Contact No]

7.2 Once user taps on Submit button, system will redirect user to complaint detail page to

verify the details of complaint. User can easily leave that screen by tapping on OK

button as shown below:

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Figure 19 - Complaint Detail Screen

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8. History

Figure 20 - History Screen

8.1 User taps on History menu to redirect to History Screen. It contains list of complaints having

details of complaints with uploaded images in New, In Progress and Completed pages.

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Figure 21 - Complaint Detail Screen

8.2 The above complaint detail page shows the status as “New”. If the complaint is in In Process

or Completed tabs then the status will be showing up accordingly.

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9. Settings

9.1 User taps on Settings menu to go to Settings Screen for edit profile, logout or give feedback

as shown in below given snapshot.

Figure 22 - Setting Screen

9.2 User taps on Update Profile button to redirect to Update profile screen.

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Figure 23 - Update Profile Screen

9.3 User is allowed to modify above mentioned fields and tap on Update button to update the

entered information

9.4 User taps on Logout button to logout from the system

9.5 User taps Send Feedback button, User is redirected to the Email popup options from where

Feedback can be sent via email as displayed in below snapshot.

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Figure 24 - Send Feedback

9.6 User selects any one option from the 3 of the above to open “Compose email” page shown

below to send feedback.

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Figure 25 - Send Feedback - Compose Email

Documents

User Guide - Login - Tenaga Nasional Berhad//mfs.tnb.com.my/download in order to download and install the SMB mobile application to their smartphones. Opening this URL in the smartphone’s