User尽 Guide (English)vGop0S.pdfRAccess point initial setup and mobile device registration Refer to the Installation Guide included with your access point. RDevice registration (if

User’s GuideText entity: en_us

Model No.

Welcome to the HomeHawk!What is the HomeHawk? ..................................4Overview .............................................................4What kinds of devices are available? .............5Overview .............................................................5Access point (KX-HNB700, KX-HNB705) ...........6Front door camera (KX-HNC700,KX-HNC705) .......................................................7Outdoor camera (KX-HNC710, KX-HNC715) .....8HD Camera (KX-HNC800, KX-HNC805,KX-HN1003) .......................................................9Usage examples ..............................................10Introduction .......................................................10I want to view live camera images while I’mout .....................................................................10I want to know if someone approaches my homewhile I’m out ......................................................10I want to automatically sound a voice alert toprotect my packages .........................................11I want to view color images at night ..................11I want to know when my baby wakes up ..........11

System setupSystem setup (overview) ................................13Downloading the [HomeHawk] app ...............13Initial setup ......................................................14Registering other mobile devices to the accesspoint .................................................................15

Using the appApp basics .......................................................17App basics (overview) .......................................17Using the home screen .....................................18Displaying the settings menu ............................19Selecting devices ..............................................20Accessing from multiple mobile devices ...........20Exiting and logging out .....................................20Using multiple access points ........................20Using multiple access points (overview) ...........20Registering your mobile device to additionalaccess points ....................................................21Confirming system status ..............................21Confirming system status (overview) ................21Status notifications ............................................21Device LED indicators ......................................22System expansion ..........................................24System expansion (overview) ...........................24Registering devices ..........................................24Mobile device features ...................................25Mobile device features (overview) ....................25Access point features ....................................26Access point features (overview) ......................26Mode settings ..................................................28

Mode settings (overview) ..................................28Checking the selected mode ............................29Accessing the mode screen ..............................29Selecting modes ...............................................29Turning modes off .............................................29Preset modes ....................................................29Creating new modes .........................................30Editing modes ...................................................31Deleting modes .................................................31Amazon Alexa features ..................................32Amazon Alexa features (overview) ...................32Linking with your Amazon Echo Show ..............32Using Amazon Alexa to control devices ...........33Google Home features ...................................33Google Home features (overview) ....................33Linking with your Google Home ........................34Using Google Home to control devices ............35System settings and maintenance ................35Notification settings ...........................................35Login settings ....................................................36Event logs .........................................................36Network features ...............................................37Home wireless network SSID features .............38Deregistering devices .......................................38Access point SD cards ......................................39Support information .......................................40Accessing the User’s Guide ..............................40Accessing customer support .............................40Viewing the Camera Installation / Removal Guide 40Viewing system information ..............................41Appendix .........................................................41Copyright information ........................................41Open source software information ....................41Software information .........................................41

Using a front door camera andoutdoor cameraFront door camera and outdoor camerafeatures ............................................................42Front door camera and outdoor camera features(overview) .........................................................42Main features ...................................................42Viewing the camera image/recording listscreen ...............................................................42Viewing the live camera image screen .............44Recording camera images (manualrecording) ..........................................................46Taking snapshots ..............................................46Talking to the camera .......................................46Playing back recordings ....................................47Erasing recordings ............................................48Protecting recordings ........................................48Status ...............................................................49

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Table of Contents

Camera battery level .........................................49Camera signal strength .....................................49Image, sound, and recording settings ..........50Speaker volume settings ..................................50Recording settings ............................................50Using night vision ..............................................51Video settings ...................................................51Detection settings ...........................................53Detection area ..................................................53Motion sensitivity ..............................................53Disabling detections when leaving yourhouse ................................................................54Detection test ....................................................54Front door camera and outdoor camerasettings ............................................................54Changing the name of cameras ........................54Status LED ........................................................55Updating firmware .............................................55Resetting camera settings ................................55

Using an HD cameraSetting up an HD camera ...............................57Setting up an HD camera (overview) ................57Downloading the [HomeHawk] app ..................57Setting up the HD camera ................................58HD camera basics ...........................................60HD camera basics (overview) ...........................60Displaying the options menu .............................60Accessing the HD camera from multipledevices ..............................................................61HD camera main features ...............................61HD camera main features (overview) ...............61Viewing the HD camera list ...............................62Viewing live HD camera images .......................62Taking snapshots ..............................................63Talking to the HD camera .................................64Recording HD camera images (manualrecording) ..........................................................65Viewing the HD camera recording list ...............65Playing back HD camera recordings ................66Erasing HD camera recordings .........................66HD camera SD cards ........................................67Confirming HD camera status .......................68Confirming HD camera status (overview) .........68Status notifications ............................................68HD camera LED indicator .................................69Smart recording features ...............................70Smart recording features (overview) .................70Creating smart recording scenarios ..................70Turning smart recording scenarios on andoff ......................................................................71Editing smart recording scenarios ....................71Erasing smart recording scenarios ...................72

HD camera sensor features ...........................72HD camera sensor features (overview) ............72Viewing HD camera sensor history ...................72Temperature sensor .........................................73Sound sensor ....................................................73Motion detection ...............................................74Image, sound, and recording settings ..........74HD camera speaker volume .............................74Image brightness ..............................................75Image resolution ...............................................75Frame rate ........................................................75Recording overwrite ..........................................75Talk mode .........................................................76Recording sound ...............................................76Night vision mode .............................................76Thumbnail image ..............................................76Other image settings .........................................77HD camera settings ........................................78General settings ................................................78Login password .................................................79HD camera device profiles ................................79Network features ...............................................80Updating the HD camera’s firmware .................81Resetting the HD camera’s settings .................81System expansion ..........................................82Registering other mobile devices to the HDcamera ..............................................................82Adding another HD camera ..............................83Deregistering your mobile device .....................83Appendix .........................................................84Open source software information ....................84Software information .........................................84

TroubleshootingGeneral information ........................................85Messages .........................................................86Initial setup ......................................................87Connecting from your mobile device ...........87Notification features .......................................88Front door camera and outdoor camerafeatures ............................................................89HD camera sensor features ...........................91Amazon Alexa features ..................................91Google Home features ...................................92

About this document

3

Table of Contents

What is the HomeHawk?

Overview

The Panasonic Home Monitoring Camera is a wireless network of devices that help you monitor yourhome. Its easy-to-use app allows you to stay in charge even when away from home.

4

Welcome to the HomeHawk!

What kinds of devices are available?

OverviewThe Home Monitoring Camera can be expanded to suit your needs.

Panasonic Home Monitoring Camera device lineupThe maximum number of camera devices for each type are listed below.In order to use front door cameras and outdoor cameras, they must be connected to an access point.

Note:R Availability and release dates of devices and bundles may vary by region.R Device appearance may vary by region.

For monitoring outside your premises

Access point (KX-HNB700, KX-HNB705) 1*1, *2

Front door camera (KX-HNC700,KX-HNC705)

16*3Outdoor camera (KX-HNC710,KX-HNC715)

*1 Up to 8 mobile devices can be registered to 1 access point.*2 Up to 4 access points can be registered to a mobile device.*3 Front door cameras and outdoor cameras can only be registered to 1 access point.

For monitoring inside your premises

HD Camera (KX-HNC800, KX-HNC805,KX-HN1003) 16*1

*1 This number indicates the number of devices that can be registered to a mobile device. Dependingon the specifications of your wireless router, the number of devices that can be accessed may belower.

5


Access point (KX-HNB700, KX-HNB705)

R Joins front door cameras and outdoor cameras togetherR Connects to your wireless router with an Ethernet cableR Supports SD card connection for recording video and audio from cameras

6


Front door camera (KX-HNC700, KX-HNC705)

R Full-color camera with night vision (including color night vision) and built-in microphone for livemonitoring and recording

R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.)R Built-in microphone and speaker for two-way communication

7


Outdoor camera (KX-HNC710, KX-HNC715)

R Full-color camera with night vision (including color night vision) and built-in microphone for livemonitoring and recording

R Built-in motion sensor (visual detection) can be used to trigger other actions (alerts, etc.)R Built-in microphone and speaker for two-way communication

8


HD Camera (KX-HNC800, KX-HNC805, KX-HN1003)

R Full-color, high-definition camera with night vision and built-in microphone for live monitoring andrecording

R Built-in motion sensor (visual detection), sound sensor, and temperature sensor can be used to triggerother actions (camera recording, etc.)

R Built-in microphone and speaker for two-way communication

9


Usage examples

IntroductionThis section describes commonly used system features, the devices required for each example, andbriefly explains the required settings.

I want to view live camera images while I’m outWhile away from home, you can view live camera images.

Required devicesR Front door camera (KX-HNC700, KX-HNC705)/Outdoor camera (KX-HNC710, KX-HNC715)

– Mobile device (smartphone or tablet) with an Internet connection– Wireless router– Access point (KX-HNB700, KX-HNB705)

R HD Camera (KX-HNC800, KX-HNC805, KX-HN1003)– Mobile device (smartphone or tablet) with an Internet connection– Wireless router

Required proceduresR Access point initial setup and mobile device registration

Refer to the Installation Guide included with your access point.R Device registration (if you didn’t purchase the device as part of a pre-configured bundle)

Refer to the Installation Guide included with your device.R Use the [HomeHawk] app to access the desired camera.

– Front door cameras and outdoor cameras: See “Viewing the live camera image screen”, Page 44.– HD Camera: See “Viewing live HD camera images”, Page 62.

I want to know if someone approaches my home while I’moutWhile away from home, you can receive a notification on your mobile device if it is detected thatsomeone approaches your home.

Required devicesR Mobile device (smartphone or tablet) with an Internet connectionR Wireless routerR Access point (KX-HNB700, KX-HNB705)R Front door camera (KX-HNC700, KX-HNC705) or outdoor camera (KX-HNC710, KX-HNC715)



Refer to the Installation Guide included with your device.R Use the [HomeHawk] app to configure a mode or use a preset mode. See “Mode settings

(overview)”, Page 28 or “Preset modes”, Page 29.

10


I want to automatically sound a voice alert to protect mypackagesYou can configure the front door camera to sound a voice alert if a suspicious person approaches yourhouse or package.

Required devicesR Mobile device (smartphone or tablet) with an Internet connectionR Wireless routerR Access point (KX-HNB700, KX-HNB705)R Front door camera (KX-HNC700, KX-HNC705)



Refer to the Installation Guide included with your device.R Use the [HomeHawk] app to configure a mode or use a preset mode. See “Mode settings

(overview)”, Page 28 or “Preset modes”, Page 29.

I want to view color images at nightYou can configure the front door camera and outdoor camera to display images in color even at night orwhen the area surrounding the cameras is dark.

Required devicesR Mobile device (smartphone or tablet) with an Internet connectionR Wireless routerR Access point (KX-HNB700, KX-HNB705)R Front door camera (KX-HNC700, KX-HNC705) or outdoor camera (KX-HNC710, KX-HNC715)



Refer to the Installation Guide included with your device.R Use the [HomeHawk] app to set [Night Vision] to [Color].

See “Using night vision”, Page 51.

I want to know when my baby wakes upYou can configure a HD camera to notify your mobile device when sound (such as a crying baby) isdetected.

Required devicesR Mobile device (smartphone or tablet) with an Internet connectionR Wireless routerR HD Camera (KX-HNC800, KX-HNC805, KX-HN1003)

Required proceduresR Camera registration

Refer to the Installation Guide included with your camera.

11


R Use the [HomeHawk] app to configure the camera’s sound alert feature.For HD cameras, see “[Notification Settings]”, Page 78.

12


System setup (overview)There are 4 basic steps you need to perform in order to access the access point and your devices fromyour mobile device.

Connections

¯

Connect your access point to a power outlet and to your wirelessrouter.*1

Download

¯

Download the [HomeHawk] app to your mobile device.

Initial setup

¯

Use the [HomeHawk] app to register your mobile device to the accesspoint.

Register devices Add more mobile devices (smartphones and tablets), or cameras to thesystem.

*1 Refer to the Installation Guide included with your access point for more information.

Note:R For information about the setup for HD cameras, see page 57.

Downloading the [HomeHawk] appDownload information is available at the web page listed below.{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}

Requirements– Access point (KX-HNB700, KX-HNB705)– A wireless router– A compatible mobile device

Compatible mobile devicesPlease check the latest information at the following supported page.{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}– iPhone and iPad (iOS 10.0 or later) or Android devices (Android 4.1 or later) (As of October 2017)– Minimum recommended screen size: 1280´720 (screen content may not be displayed properly on

devices with smaller screens)

Note:R The [HomeHawk] app may not function properly depending on the system environment, such as the

model of your mobile device, the peripherals connected to your mobile device, and the apps installedon your mobile device. Bluetooth headsets are not supported by the [HomeHawk] app.

R The following Android devices are not compatible with the [HomeHawk] app.– Android devices that are not supported by Google Play– Android devices with limited hardware features

(Bluetooth, Wireless LAN, and microphone support are required.)

13

System setup

Initial setupBefore you beginConfirm the following before you begin.– Make sure you have installed the [HomeHawk] app on your mobile device– Make sure your wireless router and the access point are turned on and the access point’s LED

indicator is lit in amber or green– Make sure your access point is connected to your wireless router with an Ethernet cable– Make sure your mobile device is connected to the same wireless router as your access point– Make sure your mobile device can connect to the Internet

Note:R If you have completed this procedure and want to register another mobile device to the access point,

see “Registering other mobile devices to the access point”, Page 15.R If you experience trouble while performing this procedure, refer to the information in “Sometimes I

cannot connect while at home”, Page 87.R For information about the setup for HD cameras, see page 57.

Initial setup

1 Start the [HomeHawk] app by tapping its icon (shown below).

R The end-user license agreement is displayed the first time you start the app.2 Follow the on-screen instructions.3 Tap [Access Point + Front Door/Outdoor Camera(s)] wait for a while, and then follow the

on-screen instructions.

Access Point + Front Door/Outdoor Camera(s)

R If the access point’s LED indicator lights in green, tap the green lit button, and then go to step 4.R If the access point’s LED indicator blinks in amber, tap the amber blinking button, and then

connect the Ethernet cable between the access point and router. Next, follow the on-screeninstructions, wait for a while, and then check the color of the LED lights again.

14

System setup

R If the access point’s LED indicator blinks in green, tap the blinking green button, check if DHCP(Dynamic Host Configuration Protocol) is operating for the router (refer to the operatinginstructions included with your router or contact your Internet service provider), and then tap [OK].

4 When prompted, press the SETUP button on the access point.5 When prompted, set the password that will be used to log in to the access point and then tap [OK].6 When prompted, enter a name for the access point*1 and for your mobile device and then tap [OK].R The access point name setting is used by your mobile device to identify the access point. This is

useful when you have multiple access points.R The mobile device name setting is used by the access point and other system users to identify

your mobile device. This is useful when performing certain operations, such as deregistering.7 Follow the on-screen instructions and tap [Next] ® [OK].R The app’s home screen is displayed when initial setup is completed.

*1 A name can only be entered for the access point the first time initial setup is performed. See“Changing access point names”, Page 26 for information on how to change the name for theaccess point.

Registering other mobile devices to the accesspointIn order to access the access point and its connected devices from a mobile device, you must firstregister the mobile device to the access point. You can register up to 8 mobile devices to an access point.Confirm the following before you begin.– Make sure you have completed the initial setup procedure ( “Initial setup”, Page 14)– Make sure your mobile device can connect to the Internet– Make sure your wireless router and the access point are turned on– Make sure your mobile device and the access point are connected to the same wireless router

1 Using the mobile device that you want to register, download the [HomeHawk] app and then start theapp.

2 Follow the on-screen instructions.3 Tap [Access Point + Front Door/Outdoor Camera(s)] wait for a while, and then follow the

on-screen instructions.R If the access point’s LED indicator lights in green, tap the green lit button, and then go to step 4.R If the access point’s LED indicator blinks in amber, tap the amber blinking button, and then

connect the Ethernet cable between the access point and router. Next, follow the on-screeninstructions, wait for a while, and then check the color of the LED lights again.

R If the access point’s LED indicator blinks in green, tap the blinking green button, check if DHCP(Dynamic Host Configuration Protocol) is operating for the router (refer to the operatinginstructions included with your router or contact your Internet service provider), and then tap [OK].

4 When prompted, press the SETUP button on the access point.5 When prompted, enter the password used to log in to the access point and then tap [OK].6 When prompted, enter a name for your mobile device, and then tap [OK].R The mobile device name setting is used by the access point and other system users to identify

your mobile device. This is useful when performing certain operations, such as deregistering.7 Follow the on-screen instructions and tap [Next] ® [OK].R The app’s home screen is displayed when initial setup is completed.

15

System setup

Note:R To register other devices, see “Registering devices”, Page 24.R For privacy, we recommend that you deregister your mobile device from the access point

( “Deregistering mobile devices”, Page 38) before handing it over to a third party (such as whensubmitting your mobile device for service, lending it to someone else, selling it, etc.), or if you no longerintend to use the mobile device with the access point.

16

System setup

App basics

App basics (overview)To begin, simply start the [HomeHawk] app on your mobile device by tapping its icon (shown below).

To prevent unauthorized access to the access point and its connected devices, you may need to enter asystem password. Whether or not you need to enter the system password depends on how your mobiledevice is connecting to the access point, as explained below.

Accessing while at homeIf your mobile device is connected to the same wireless network as the access point, you do not need toenter the system password when connecting to the access point. This is because it is assumed that inthis situation, anyone in your home who is using your mobile device is authorized to access the accesspoint and its connected devices.Note that even when you are at home, you will need to enter the system password if your mobile deviceis not connected to the same wireless network as the access point. This could occur if your mobile deviceis connected to the Internet using its mobile network connection instead of your wireless network, or ifyour mobile device is connected to a different wireless network.

Accessing while away from homeIf your mobile device is not connected to the same wireless network as the access point, includingsituations when you are away from home, you will need to enter the system password when connectingto the access point. This is to prevent someone from using your mobile device to access the access pointand its connected devices in the event that you lose your mobile device while away from home, forexample.

Note:R The password is set during initial setup ( “Initial setup”, Page 14).R You can change the password if necessary ( “Changing the login password”, Page 36).R If the app disconnects from the access point while away from home (such as when you turn your

mobile device’s screen off and then on, or you switch to another app and then return to the[HomeHawk] app), the app’s home screen will be displayed instead of the last screen you wereviewing. Also note that in this case, it may take some time for the app’s screen to be displayed.

Automatic loginWhen entering the login password, you can enable the automatic login feature by turning on the[Automatic Login (for remote access)] checkbox. In this case the password that you enter will besaved, allowing the [HomeHawk] app to connect to the access point automatically.

Note:R You can turn this feature on and off later if desired ( “Configuring automatic login”, Page 36).

Important:R Turning on this feature could allow unauthorized parties to access the access point and its connected

devices if they are using your mobile device.

17

Using the app

Privacy information for iPhone and iPad usersCertain features of the app function by accessing your mobile device’s hardware, such as themicrophone, or the information stored in your mobile device. While using the app, a dialog may bedisplayed that asks whether you want to allow the app to access these features of your mobile device.You can change this setting later if desired in the privacy section of your mobile device’s [Settings] app.

Using the home screenThe [HomeHawk] app home screen is displayed when you start the app.

HomeHawk

D

E

F

A

B

C

A Displays the settings menu D Shows the selected mode and displays themode screen( “Mode settings (overview)”, Page 28)

B Shows the access point’s name E Displays the camera setting screenC Shows the camera’s name F Displays the HD camera list

Note:R The displayed home screen differs depending on the number and type of devices registered. If only 1

camera is registered to the access point, the camera image/recording list screen ( “Viewing the cameraimage/recording list screen”, Page 42) is displayed.

18

Using the app

Connection mode when away from homeWhen connected away from home (i.e., your mobile device is not connected to the same wireless routeras the access point), an icon is displayed in the live camera image screen ( “Viewing the live cameraimage screen”, Page 44), camera image/recording list screen ( “Viewing the camera image/recordinglist screen”, Page 42), and playback screen ( “Playing back recordings”, Page 47) to indicate that youare connected away from home and whether you are connected via a relay server. (A relay server isused to make connections with your wireless router when you are away from home.)– is displayed when connected away from home using a relay server.

– is displayed when connected away from home without using a relay server.

Viewing live imagesCameras can be selected on the home screen to watch live images for.See the following for more information.– Front door cameras/outdoor cameras: “Viewing the live camera image screen”, Page 44– HD cameras: “Viewing live HD camera images”, Page 62

Returning to the previous screeniPhone, iPadTap .

Android devicesPress your device’s “back” button.

Returning to the [HomeHawk] app home screen

Tap or press your mobile device’s home button and then start the [HomeHawk] app again.

Home screen optionsWhile viewing the home screen, the following items are available in the settings menu (see “Displayingthe settings menu”, Page 19). Note that the available options may vary depending on systemconfiguration and current connection status.– [Recording List]

Displays a list of recordings for devices registered to the mobile device.– [Event Log]

Displays logs of events such as motion detection.– [Settings]

Allows you to configure settings for devices used with the [HomeHawk] app.– [Support]

Allows you to access support options and information.– [Add Camera(s)]

Allows you to register cameras to your mobile device.

Displaying the settings menuTap to display the settings menu. Note that the settings menu is not available on all screens.

19

Using the app

Selecting devicesYou can select the desired access point and device (front door camera, outdoor camera, etc.) whenviewing recorded images, configuring settings, etc.

If there are multiple devices registered to your mobile device you can select devices by tapping .

Accessing from multiple mobile devicesThere are certain limitations when multiple mobile devices are connected to an access point at the sametime, as explained below.

Front door camera and outdoor camera featuresViewing camera imagesUp to 4 mobile devices, including 2 connected while away from home (i.e., connecting while away from adifferent network) can view images from a maximum of 2 cameras.

Recording camera imagesImages from up to 2 cameras can be recorded. If you attempt to record images from a 3rd camera, therecording for the 1st camera will stop, and recording for the 3rd camera will start.

Playing imagesOnly 1 mobile device can play images. Subsequent mobile devices are blocked from playing imageswhile images are being played on another mobile device.

Changing settingsOnly 1 mobile device can change settings. Subsequent mobile devices are blocked from changingsettings while settings are being changed by another mobile device.

Note:R Additional information for HD cameras

See “Accessing the HD camera from multiple devices”, Page 61.

Exiting and logging outExiting and logging outUse the standard method for exiting an app used by your mobile device.

Using multiple access points

Using multiple access points (overview)You can purchase and configure multiple systems, such as one for your home, one for your workplace,and one for your vacation home. If you register your mobile device to each access point, you can accessany of your systems conveniently from the same mobile device, and switch between systems as desired.

20

Using the app

Note:R Your mobile device can only connect and control one access point (and devices connected to it) at a

time.

Registering your mobile device to additional access pointsYou can register your mobile device to multiple access points. Use this procedure to register your mobiledevice to an additional access point.1 From the [HomeHawk] app home screen, tap .2 Tap [Add Camera(s)].3 Tap [Access Point + Front Door/Outdoor Camera(s)] and continue from step 3 of “Initial setup”,

Page 14.

Confirming system status

Confirming system status (overview)The access point and its connected devices can provide information about system status in a variety ofways.– Displaying status notifications on your mobile device using your mobile device’s notifications features

( “Status notifications”, Page 21)– Lighting the LED indicators on each device ( “Device LED indicators”, Page 22)

Status notificationsYour mobile device can receive status notifications that provide feedback about how the access pointand its connected devices are functioning. Details vary depending on the app’s settings and the type ofmobile device you are using.

Note:R After recording has started for a camera, motion detection notifications from that camera are not sent

to mobile devices. However, motion detection notifications from other cameras are sent.

Enabling and disabling status notificationsSee Notification settings and Push Notification.

Alert toneThe app sounds an alert tone when your mobile device receives a notification from the access point. Thevolume is determined by your mobile device’s alert volume setting.

Status notifications for iPhone, iPadThe app provides information about system status by displaying status notifications and error messagesin the iOS Notifications Center.If your mobile device is registered to multiple access points, your mobile device can receive notificationsfrom all access points, regardless of the access point that your mobile device is currently connected to.

21

Using the app

When you tap a notification in the iOS Notifications Center, the app will attempt to connect to thecorresponding camera.

Status notifications for Android devicesThe app provides information about system status by displaying status notifications, error messages, andthe following icons in your mobile device’s status bar and notifications panel.If your mobile device is registered to multiple access points, your mobile device can receive notificationsfrom all access points, regardless of the access point that your mobile device is currently connected to.When you tap a notification in the notifications panel, the app will attempt to connect to the correspondingcamera.

The front door camera or outdoor camera motion sensor was triggered

The front door camera or outdoor camera motion sensor was triggered and recording starts

The mode set to the access point was changed

An error occurred

Device LED indicatorsEach device can provide information about its status by turning on its LED indicator.

Meaning of symbols used in this section

Indicator off

Indicator lit

Indicator blinking slowly

Indicator blinking

Indicator blinking quickly

Indicator blinking very quickly

Indicator blinking slowly in two colors

Indicator blinking in two colors

Access point LED indicator

Off No power, or LED indicator is turned off *1

Green Power is on (normal operations)*1, or registration completed for thecamera or mobile device

Registration mode, updating

Obtaining an IP address, or accessing a microSD card*1

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Using the app

Green or amber(alternating)

or

Starting up*2

Red Registration failed

Amber Power on until start up completed

IP address is not obtained, or Ethernet cable is not connected to therouter

*1 You can configure the access point so that its LED indicator does not light in most states. See“Status LED settings”, Page 26.

*2 It may take some time for the access point to finish starting up.

Front door camera and outdoor camera LED indicator

Off R No powerR More than 5 seconds have passed since turning on the power when

the camera is not registered to the access pointR LED indicator is turned off*1

Green Registration successfully completed or signal level is strong*3

Registration mode, updating

Camera is searching for an access point*1

Green or amberblinking quickly -

off for 1 second or

Camera is on*1

Red Registration failed, signal level is weak*3, or detecting motion*1, *4

Camera is out of range of the access point*1, *3

Streaming data*1

Amber Not registered to the access point*2, or signal level is good*3

Battery is running low*1

*1 You can configure the camera so that its LED indicator does not light in most states. See “StatusLED”, Page 55.

*2 The LED indicator lights in amber for 5 seconds after the power is turned on for the camera.*3 The signal level (strong, good, weak, out of range) is shown after pressing the SETUP button for 3

seconds. You can also check the signal level from “Camera signal strength”, Page 49.*4 Motion detection can also be checked from “Detection test”, Page 54.

Front door camera and outdoor camera charging LED indicator

Red Charging is completed

23

Using the app

Charging

Charging failure

HD camera LED indicator

Off No power, or LED indicator is turned off*1

Blue Normal operation, connected to wireless router*1, privacy shutter is open

White Normal operation, connected to wireless router*1, privacy shutter is closed

Camera is searching for wireless router

Green Initial setup required

Initial setup is in progress with mobile device connected

Initial setup is starting

Red Motion detected*1, or camera is starting up

Live images are being viewed or recorded, or camera is starting up

Device malfunction

*1 You can configure the camera so that its LED indicator does not light during normal operation orwhen motion is detected. See “HD camera device profiles”, Page 79.

System expansion

System expansion (overview)You can expand the system by registering additional devices to the access point.

Maximum number of mobile devices 8Maximum number of front door camerasand outdoor cameras

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Registering devicesIf you purchased any devices separately from the access point, you must register them to the accesspoint before you can use them. You can also register additional access points.

Note:R To register a mobile device, use the procedure described in “Registering other mobile devices to the

access point”, Page 15.

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Registering access points

1 From the [HomeHawk] app home screen, tap ® [Add Camera(s)].2 Tap [Access Point + Front Door/Outdoor Camera(s)].3 Perform the procedure described in “Initial setup”, Page 14, starting from step 3.

Registering front door cameras and outdoor cameras

1 From the [HomeHawk] app home screen, tap ® [Add Camera(s)].2 Tap [Front Door/Outdoor Camera(s)].3 If you are close to the access point and can press its SETUP button:

Press and hold the access point’s SETUP button until the access point’s LED indicator blinks slowlyin green, and then tap [Click here to continue].If you are not close to the access point and cannot press its SETUP button:Tap [Click here if you are not close to the Access Point].R If there are multiple access points, select the access point that you want to register the device to.

4 When prompted, press and hold the SETUP button on the camera that you want to register until thecamera’s LED indicator blinks slowly in green.R When registration is complete, the camera sounds one long beep.R If registration fails, the camera sounds several short beeps.

Note:R You can customize the name of each device for easier management. For details, see “Changing the

name of cameras”, Page 54.

Registering HD cameras

1 From the [HomeHawk] app home screen, tap ® [Add Camera(s)].2 Tap [Indoor HD Camera].3 For iPhone or iPad:

Continue from step 5 of “Initial setup for iPhone, iPad”, Page 58.For Android devices:Continue from step 5 of “Initial setup for Android devices”, Page 59.

Mobile device features

Mobile device features (overview)You can configure settings for your mobile device.

Editing mobile device names

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Mobile Device Name].3 Enter the desired name.4 Tap [OK].

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Adjusting mobile device speaker and microphone volume (Android devices only)You can adjust the volume of your mobile device’s microphone, which determines the volume of yourvoice that is sent to the camera when talking to the camera, and your mobile device’s speaker, whichdetermines the volume of the camera audio that is heard on your mobile device.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Mobile Device Volume].3 Select the desired volume for [Speaker] and [Microphone].4 Tap [OK].

Access point features

Access point features (overview)Changing access point namesYou can change the access point name.The access point name setting is used to identify the access point. This is useful when you have multipleaccess points.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Name].4 Enter the desired name.5 Tap [OK].

Recording settingsYou can specify whether to allow recorded camera images to be erased automatically by new imageswhen the access point’s SD card is full, and check the remaining capacity of the SD card.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Recording].4 Select the desired setting.

– [Overwrite Recording]: Determines whether recorded camera images are erased automaticallyby new images when the access point’s SD card is full.

– [SD Card]: Displays the remaining capacity of the SD card.

Status LED settingsYou can specify whether the device’s LED indicator lights or is disabled.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System].

– [Status LED]: Determines whether the device’s LED indicator lights or is disabled.

Adjusting the bit rate for Amazon Echo Show and Google HomeYou can select the bit rate to be used when transmitting data for Amazon Echo Show or Google HomeChromecast.

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If you cannot display camera images on Amazon Echo Show or via Google Home Chromecast, or ifimages are not displayed smoothly, try using a lower bit rate setting.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [Bit Rate].4 Select the desired setting.

Note:R This setting is only available when Amazon Echo Show ( “Amazon Alexa features (overview)”,

Page 32) or Google Home ( “Google Home features (overview)”, Page 33) settings are enabled.

Time adjustmentYou can manually or automatically adjust the time of the access point to match the mobile device.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [Time Adjustment].4 To manually adjust the time:

Tap [Update Time].To automatically adjust the time:Tap the name of the displayed mobile device, select the mobile device to match the time with, andthen tap [OK].

Country/region settingsYou can select the country and region where you use your devices.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [Country / Region].4 Select the desired country/region and then tap [OK].5 Tap [OK].

Displaying device informationYou can displayed device information, such as firmware versions and MAC addresses, and whether ornot to upload logs.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [System Info].

– [Log Upload]: Determines whether or not logs are uploaded.

Updating the firmwareYou can use this feature to check for a newer version of the access point firmware (i.e., systemsoftware). If a newer version is found, you can update the firmware.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [Firmware Update].R The access point will connect to the Internet and check for a newer version of its firmware.

4 Follow the on-screen instructions.

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Resetting an access point

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [System] ® [Reset Access Point].4 Select the desired setting.

– [Reset All Settings]: Resets all access point settings except camera registration settings.– [Reset Access Point Settings]: Resets access point settings except for camera registration

information, smartphone registration information, and network related settings.5 Follow the on-screen instructions.

Note:R An access point can also be restarted or reset manually by pressing buttons on the access point.

– To restart an access point:Press the reset button using an object with a thin tip.

– To reset all access point settings except camera registration settings:Press and hold the reset button for about 5 seconds using an object with a thin tip.

– To reset access point network settings (do this if the network settings ( “Changing IPsettings”, Page 37) are incorrectly configured):While pressing and holding the SETUP button, press the reset button using an object with a thin tip.

Mode settings

Mode settings (overview)Modes allows the access points and their connected front door cameras and outdoor cameras to operateaccording to pre-determined settings when motion is detected. The same mode is used for all front doorcameras and outdoor cameras connected to the same access point. You can use preset modes, orcreate your own modes. Each mode answers the following questions.1 What sounds are made?

– Example: Beeps, announcements, etc.2 Which cameras record images and for how long?3 Are cameras combined together for pre-recording?

– Example: 2 cameras can be linked together so that if 1 camera detects motion the other camerastarts pre-recording. (Images are temporarily stored, and if motion is detected later, images arethen saved on the access point’s SD card.)

4 Are notifications sent to mobile devices when motion is detected?

Note:R Modes cannot be used with HD cameras.

ExamplesHere are some examples of how you can use modes.

I want to know when a package arrives1 What sounds: No sounds are made2 Which cameras: Camera 1 and Camera 2 record images for 1 minute3 Are cameras combined: Yes

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4 Are notifications sent: Yes

I want to sound a voice alert if a suspicious person approaches my front door1 What sounds: An announcement is played2 Which cameras: Camera 1 and Camera 2 record images for 2 minutes3 Are cameras combined: Yes4 Are notifications sent: Yes

Checking the selected modeThe name of the selected mode is displayed next to the name of access points in the home screen( “Using the home screen”, Page 18).

Accessing the mode screenThe mode screen can be accessed by tapping the mode icon displayed next to the name of accesspoints in the home screen ( “Using the home screen”, Page 18).

Selecting modes1 Access the mode screen ( “Accessing the mode screen”, Page 29).2 Select the desired mode.

Turning modes offIf you don’t want to receive notifications, record images, or have the camera make sounds when motionis detected by a camera, you can turn off modes by selecting [Basic Mode].1 Access the mode screen ( “Accessing the mode screen”, Page 29).2 Tap [Basic Mode].

Preset modesThere are 3 preset modes that can be used: [Basic Mode], [Silent Mode], and [Protection Mode].– [Basic Mode]:

Use this if you don't want to receive notifications, record images, or have the camera make soundswhen motion is detected.

– [Silent Mode]:Use this if you want to receive notifications, record images, but not have the camera make soundswhen motion is detected.

– [Protection Mode]:Use this if you want to receive notifications, record images, and have the camera make sounds whenmotion is detected.

The following table describes the settings for [Silent Mode] and [Protection Mode].

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Setting[Silent Mode] [Protection Mode]

1st camera 2nd or latercamera 1st camera 2nd or later

cameraRecording On On On On

[Recording Duration] [10 sec] [10 sec] [10 sec] [10 sec]

[Sync]*1 Off Off Off OffPush Notification On On On OnCamera Sound [OFF] [OFF] [Announcement

] [OFF]

*1 Refer to “Sync”, Page 30 for more information.

Creating new modesYou can create new modes to operate access points and their connected cameras when an event occurssuch as motion is detected.1 Access the mode screen ( “Accessing the mode screen”, Page 29).

2 Tap .

3 Change the settings as required.R Each setting is explained in this section.

4 When finished, tap [OK].

Mode NameWhen creating a new mode, you can set the name used for the mode. This helps you to identify themode from other modes used on your mobile device.– To enter a name: Tap the text field, enter the text, and then tap [OK].

RecordingYou can enable and disable recording, and also specify the recording duration for each camera.– To enable/disable recording: Slide the switch next to each camera name to the desired position.– To select a recording duration: Tap the time displayed next to each camera name, specify the

desired duration, and then tap [OK].

SyncYou can coordinate cameras so that when 1 camera detects motion the other camera startspre-recording. (Images are temporarily stored, and if motion is detected later, images are then saved onthe access point’s SD card.)– To enable/disable camera coordination: Slide the [Sync] switch to the desired position.

Note:R Sync is only available when 2 or more cameras are registered to the access point.

Push NotificationPush notifications are displayed on your mobile device when motion is detected.– To enable/disable push notifications: Slide the switch next to each camera name to the desired

position.

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Note:R After recording has started for a camera, motion detection notifications from that camera are not sent

to mobile devices. However, motion detection notifications from other cameras are sent.

Camera SoundYou can specify what sounds a camera will automatically make when motion is detected. This can beused to warn suspicious people approaching your house that they have been detected and that there arecameras that can record images of them.1 Tap the icon displayed next to the camera name.2 Select the desired sound.

– [Beep]: Sounds a beep when motion is detected.– [Announcement]: Plays a predetermined announcement when motion is detected.R This setting is only available for front door cameras.R This setting may not be available in some regions.R The available languages of announcements may differ depending on the region of use.

– [OFF]: Disables sounds for motion detection.3 When finished, tap [OK].

Note:R You can change the volume of beeps and announcements played form cameras. See “Speaker

volume settings”, Page 50 for more information.

Editing modes1 Access the mode screen ( “Accessing the mode screen”, Page 29).

2 Tap next to the desired mode.

3 Edit the desired settings.4 When finished, tap [OK].

Deleting modes1 Access the mode screen ( “Accessing the mode screen”, Page 29).

2 Tap next to the desired mode.

3 Tap .

4 Tap [OK].

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Amazon Alexa features

Amazon Alexa features (overview)You can link the access point with an Amazon Echo Show device or other Amazon devices*1 and controland view images from devices connected to the access point using Amazon Alexa.

Note:R This feature requires third-party equipment and services.R Feature availability may vary depending on the availability of third-party services. Panasonic cannot be

held responsible for the availability and functionality of third-party services.R Only English is supported for use with Amazon Alexa features.

*1 The following Amazon devices are also supported. (Supported devices are subject to change withoutnotice.)– Echo Spot– All generations of Fire TV– Second generations of Fire TV Stick– Fire TV Edition smart TVs– Fire tablets (generation 7 and above)Please note that the availability of devices may vary by region.

Linking with your Amazon Echo ShowYou must do the following in order to link the access point with your Amazon Echo Show.– Create a Panasonic ID for logging in to the Panasonic server ( “Creating a Panasonic ID”, Page 32)– Log in to the Panasonic server and configure your Amazon Echo to link with the access point

( “Logging in to the Panasonic server and linking with your Amazon Echo Show”, Page 32)

Note:R This feature requires third-party equipment and services.R Confirm the following before you begin.

– Make sure your Amazon Echo Show can connect to the Internet.– Make sure you have installed the Amazon Alexa mobile app on your mobile device.

Creating a Panasonic IDA Panasonic ID is required to log in to the Panasonic server.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Amazon Alexa].3 Select the desired access point.R An agreement may be displayed. If displayed, tap [Accept] to proceed.

4 Tap [Create].R A browser is opened. Follow the on-screen prompts to create a Panasonic ID.

Logging in to the Panasonic server and linking with your Amazon Echo ShowIf you have a Panasonic ID you can log in to the Panasonic server and then configure your Amazon EchoShow to link with the access point.1 From the [HomeHawk] app home screen, tap ® [Settings].

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2 Tap [Amazon Alexa].3 Select the desired access point.R An agreement may be displayed. If displayed, tap [Accept] to proceed.

4 Enter your Panasonic ID and password and then tap [Login].5 Using your Amazon Alexa mobile app, search for the “Panasonic HomeHawk” skill. Enable the skill

and enter your Panasonic ID in the displayed screen.R For details about these settings, refer to the operating instructions and support information

provided for your Amazon Echo Show.

Changing your Panasonic ID

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Amazon Alexa].3 Select the desired access point.4 Tap [Unlink from Alexa] ® [OK], and follow the steps in “Logging in to the Panasonic server and

linking with your Amazon Echo Show”, Page 32 to log in using the new Panasonic ID.

Using Amazon Alexa to control devicesOnce you have enabled the “Panasonic HomeHawk” skill and linked the access point to your AmazonEcho Show, you can use Amazon Alexa to control devices connected to the access point. Devices arecontrolled by talking to Amazon Alexa and using the voice commands specified in the enabled“Panasonic HomeHawk” skill.

Note:R Available features and voice commands are subject to change without notice. Refer to the information

provided with the “Panasonic Smart Home” skill for available features and voice commands.

Displaying live images from a cameraLive images from a camera connected to the access point can be displayed and turned off (hidden).

Displaying images voice command example:R Alexa, show me the <camera name>.Hiding images voice command example:R Alexa, hide the <camera name>.

Note:R Images stop being displayed after about 1 minute if no operations are performed.

Google Home features

Google Home features (overview)You can link the access point with a Google Home device and control and view images from devicesconnected to the access point.

Note:R This feature requires third-party equipment and services.

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R Feature availability may vary depending on the availability of third-party services. Panasonic cannot beheld responsible for the availability and functionality of third-party services.

Linking with your Google HomeYou must do the following in order to link the access point with your Google Home.– Create a Panasonic ID for logging in to the Panasonic server ( “Creating a Panasonic ID”, Page 34)– Log in to the Panasonic server and configure your Google Home to link with the access point

( “Logging in to the Panasonic server and linking with your Google Home”, Page 34)

Note:R This feature requires third-party equipment and services.R Confirm the following before you begin.

– Make sure your Google Home can connect to the Internet.– Make sure you have installed the Google Home app on your mobile device.

Creating a Panasonic IDA Panasonic ID is required to log in to the Panasonic server.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Google Home].3 Select the desired access point.R An agreement may be displayed. If displayed, tap [Accept] to proceed.

4 Tap [Create].R A browser is opened. Follow the on-screen prompts to create a Panasonic ID.

Logging in to the Panasonic server and linking with your Google HomeIf you have a Panasonic ID you can log in to the Panasonic server and then configure your Google Hometo link with the access point.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Google Home].3 Select the desired access point.R An agreement may be displayed. If displayed, tap [Accept] to proceed.

4 Enter your Panasonic ID and password and then tap [Login].5 Using your Google Home app, search for the “Panasonic HomeHawk” service. Enter your Panasonic

ID in the displayed screen and enable the access point.R For details about these settings, refer to the operating instructions and support information

provided for your Google Home.

Changing your Panasonic ID

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Google Home].3 Select the desired access point.4 Tap [Unlink from Google Home] ® [OK], and follow the steps in “Logging in to the Panasonic

server and linking with your Google Home”, Page 34 to log in using the new Panasonic ID.

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Using Google Home to control devicesOnce you have enabled the access point for use with your Google Home, you can use your GoogleHome to control devices connected to the access point. Devices are controlled by talking to your GoogleHome and using the voice commands specified in the “Panasonic HomeHawk” service.

Note:R Available features and voice commands are subject to change without notice. Refer to the information

provided with the “Panasonic Smart Home” skill for available features and voice commands.

Displaying live images from a cameraLive images from a camera connected to the access point can be displayed and turned off (hidden) on aTV connected to Chromecast using Google Home.

Note:R Chromecast must be registered to Google Home to display images from cameras.

Displaying images voice command example:R OK Google, show me the <camera name>.R OK Google, show me the <camera name> on <chromecast name>.Hiding images voice command example:R OK Google, stop the <chromecast name>.

Note:R Images stop being displayed after about 1 minute if no operations are performed.

Starting and stopping modesModes can be started and stopped using Google Home.

Starting modes command example:R OK Google, start <mode name>.R OK Google, activate <mode name>.Stopping modes command example:R OK Google, stop <mode name>.R OK Google, activate OFF Mode.R OK Google, activate Basic Mode.R OK Google, deactivate <mode name>.

System settings and maintenance

Notification settingsYou can select which types of status notifications are displayed, and which are not.

Important:R In order to receive notifications, your mobile device must be connected to the Internet. If your mobile

device is not connected to a wireless network, a mobile network connection is required.

1 From the [HomeHawk] app home screen, tap ® [Settings].

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2 Tap [Access Point Settings] and select the desired access point.3 Tap [Notification].4 Select the desired settings.

– [Recording Error]: Determines whether a notification is displayed when a recording error occurs.– [Mode Change]: Determines whether a notification is displayed when a mode is changed.

Login settingsConfiguring automatic loginYou can specify whether or not you must enter a login password in order to connect to the access pointwhile away from home.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Login Settings] ® [Automatic Login].4 To disable automatic login:

Slide the switch to the off position.To enable automatic login:Slide the switch to the on position, enter the password and then tap [OK].R To display the characters that you have entered, turn on the [Show Password] checkbox.

Changing the login passwordYou can change the login password used in order to connect to the access point while away from home.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Login Settings] ® [Change Login Password].4 Enter the new password.R To display the characters that you have entered, turn on the [Show Password] checkbox.

5 Tap [OK].

Event logsYou can view and delete event logs that contain information about sensor detections, device errors, etc.

Viewing event logs

1 From the [HomeHawk] app home screen, tap .2 Tap [Event Log].3 Select the desired access point and camera.R Select [All Cameras] to view event logs from all the cameras registered to the selected access

point.4 Select a date.R A list of all event logs recorded on the selected date is displayed.

Deleting event logs

1 From the [HomeHawk] app home screen, tap .2 Tap [Event Log].

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3 Select the desired access point and camera.R Select [All Cameras] to view event logs from all the cameras registered to the selected access

point.

4 Tap ® [OK].

R All event logs for the selected device are deleted.

Network featuresChanging IP settingsTypically these settings should not be changed.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Network] ® [IP Settings].4 Select the desired IP address mode.R In most cases [Auto (DHCP)] is preferred. In this case, no other settings are available on this

screen.R If you select [Manual (Static)], other settings on this screen become available.

5 Configure the settings as needed and then tap [OK].

Note:R If you make a mistake while configuring the access point to use a static IP address and you can no

longer connect to the access point, reset the access point’s network settings (see “Resetting anaccess point”, Page 28).

Port forwarding settingsThese settings are only required if you need to configure your wireless router’s port forwarding feature inorder to connect to the access point while away from home.

Important:R In order to use this feature, you must first configure the access point to use a static IP address

( “Changing IP settings”, Page 37).

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Network] ® [Port Forwarding].4 Turn on the [Enable] radio button.5 Tap the field next to [Port] and then enter the desired port number.R Only port numbers 60000-65000 can be assigned.R Configure your wireless router’s port forwarding feature to forward these ports to the static IP

address that you have assigned to the access point.6 When finished, tap [OK].R The access point restarts.

MTU settingsThis setting affects how data is sent over the network. Typically this setting does not need to be changed.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.

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3 Tap [Network] ® [MTU Settings].4 Select the desired value and then tap [OK].

Remote access mode settingsDetermines the protocol used when viewing camera images while away from home. This setting is set to[UDP] by default and normally should not be changed. Select [TCP] if camera images are not displayed,and [Loading...] is displayed for a long period when you are trying to view camera images.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Network] ® [Remote Access Mode].4 Select the desired value and then tap [OK].

Home wireless network SSID featuresThe app remembers the SSIDs of wireless routers that your mobile device uses at home to connect tothe access point; it can remember 10 SSIDs, and saves them in the home wireless network SSID list. Ifthe list is full and you try to connect to the access point using a new SSID while at home, the app mayconnect to the access point over the Internet even though you are at home, i.e., or will bedisplayed at the top of the home screen. In this case, we recommend deleting unused SSIDs from thehome wireless network SSID list.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Access Point Settings] and select the desired access point.3 Tap [Home Wireless Network SSID].4 Select the wireless router that you want to delete and then tap [Delete].

Deregistering devicesDeregistering mobile devices

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Deregistration] ® [Mobile Device].3 Select the desired access point.R A list of mobile devices registered to the selected access point is displayed.

4 Select the device that you want to deregister.R A dialog is displayed asking whether you want to deregister the device.

5 Tap [OK].

Note:R Refer to “Initial setup”, Page 14 if you want to register your mobile device again.

Deregistering access points

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Deregistration] ® [Access Point].3 Select the device that you want to deregister.R A dialog is displayed asking whether you want to deregister the device.

4 Tap [OK].

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Note:R Refer to “Registering access points”, Page 25 if you want to register your access point again.

Deregistering front door camera/outdoor cameras

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Deregistration] ® [Front Door Camera]/[Outdoor Camera].3 Select the device that you want to deregister.R A dialog is displayed asking whether you want to deregister the device.

4 Tap [OK].

Note:R Refer to “Registering front door cameras and outdoor cameras”, Page 25 if you want to register your

front door camera or outdoor camera again.

Deregistering HD cameras

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Deregistration] ® [Indoor HD Camera].3 Select the device that you want to deregister.R A dialog is displayed asking whether you want to deregister the device.

4 Tap [OK].

Note:R Refer to “Registering HD cameras”, Page 25 if you want to register your HD camera again.

Access point SD cardsFor information about HD camera SD cards, see “HD camera SD cards”, Page 67.

SD card capacity and total recording timeThe following recording times apply when images from one camera are recorded. All times areapproximate.– 2 GB card: 4 hours– 4 GB card: 9 hours– 8 GB card: 18 hours– 16 GB card: 36 hours– 32 GB card: 72 hours– 64 GB card: 145 hours– 128 GB card: 291 hours

Note:R SD cards larger than 128 GB cannot be used.R The times listed here are calculated theoretically. Actual recording time may vary.R The times listed here apply during the following condition.

– [Resolution] is set to [HD (1280x720)] ( “Changing the camera resolution”, Page 51)R The file system and other information is stored on the SD card, therefore the card’s actual available

capacity will be less than the card’s noted capacity.

SD card formattingBefore inserting an SD card into the access point, format the SD card using your computer and the SDformatting tool available from the web page listed below.

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{{"www.sdcard.org/downloads/formatter_4/"|tolink("http://www.sdcard.org/downloads/formatter_4/")}}

Note:R All data stored on the SD card will be erased when it is formatted.

How recordings are saved on the SD cardR Recordings are saved on the access point’s SD card in folders based on the recording date, in the

following path./PRIVATE/PANA_GRP/AP/HN_AP

R The file naming convention is: camera number + recording type + recording start time.– First character: Camera number. Cameras 1-4 are indicated using 1-4.– Second character: Recording type. A=sensor recordings, M=manual recordings.– Remaining characters: Recording start time (hhmmss).Example: 2M123455.mp4This file is a manual recording (“M”) from camera 2 (“2”) that started at 12:34 PM and 55 seconds(“123455”).

Support information

Accessing the User’s GuideYou can access the User’s Guide (this document).1 From the [HomeHawk] app home screen, tap .2 Tap [Support] ® [User’s Guide].

Accessing customer supportYou can access the support information.1 From the [HomeHawk] app home screen, tap .2 Tap [Support] ® [Customer Support].

Viewing the Camera Installation / Removal GuideYou can view information about installation and removal of the front door camera and outdoor camera.1 From the [HomeHawk] app home screen, tap .2 Tap [Support] ® [Camera Installation / Removal Guide].3 Select the desired device.R Installation/removal information is displayed for the selected device.

Note:R This setting is only available when a front door camera or outdoor camera are registered.

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Viewing system informationYou can view mobile device and system information.1 From the [HomeHawk] app home screen, tap .2 Tap [Support] ® [System Info].

Appendix

Copyright informationR Preset melodies used in certain products in this product series © 2018 Copyrights Vision Inc. Used

with permission.

Open source software informationR Parts of this product use open source software supplied based on the relevant conditions of the Free

Software Foundation’s GPL and/or LGPL and other conditions. Please read all license information andcopyright notices related to the open source software used by this product. This information isavailable at the following web page:{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}At least three (3) years from delivery of this product, Panasonic Corporation will give to any third partywho contacts us at the contact information provided below, for a charge of no more than the cost ofphysically distributing source code, a complete machine-readable copy of the corresponding sourcecode and the copyright notices covered under the GPL and the LGPL. Please note that softwarelicensed under the GPL and the LGPL is not under warranty.{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}

Software informationR The End User License Agreement (EULA) for the [HomeHawk] app is available at the following web

page:{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}

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Front door camera and outdoor camera features

Front door camera and outdoor camera features (overview)You can use front door cameras and outdoor cameras to monitor and record the sights and sounds of thearea where the cameras are located. Cameras have built-in motion detection features that, whentriggered, allow cameras to record images automatically or send a notification to your mobile device.Additionally, built-in speakers and microphones allow you to talk to anyone who is near the camera.

Note:R Front door cameras and outdoor cameras may stop working in extremely high or low temperatures.

Normal operations will resume once the temperature is within the supported levels. See “The camerawill not charge (the charging LED indicator blinks quickly in red)”, Page 89.

R For information about HD cameras, see “HD camera main features (overview)”, Page 61.

Main features

Viewing the camera image/recording list screenThe camera image/recording list screen shows live images and a list of recordings for the selectedcamera.

42

Using a front door camera and outdoor camera

To access the camera image/recording list screen, tap the desired camera from the [HomeHawk] apphome screen ( “Using the home screen”, Page 18).

D

E

G

AB CA

F

H KI J

A Used to switch between available cameras G Displays a recording list of all images of theselected camera( “Playing back recordings”, Page 47)

B Shows the camera’s name H Takes snapshots( “Taking snapshots”, Page 46)

C Shows the access point’s name I Starts/stops recording( “Recording camera images (manualrecording)”, Page 46)

D Shows the battery level( “Camera battery level”, Page 49)

J Enables talking with the camera( “Talking to the camera”, Page 46)

E Shows the live camera image K Indicates that by tapping the camera image(E) or this icon (K), the camera image canbe enlarged and the live camera imagescreen ( “Viewing the live camera imagescreen”, Page 44) can be accessed

F Shows today’s recorded image list for theselected camera

Note:R If only 1 camera is registered to the access point, the camera image/recording list screen is displayed

when you start the app.R When connected away from home, or is displayed next to the camera’s name. See

“Connection mode when away from home”, Page 19 for more information.

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Viewing the live camera image screenThe live camera image screen shows you live camera images and also allows you to operate theselected camera to zoom in, recording images, etc.To access the live camera image screen, tap the desired camera from the [HomeHawk] app homescreen ( “Using the home screen”, Page 18), and then tap the displayed camera image.

D

E

J

F

G

HI

BA

C

K

A Returns you to the home screen( “Using the home screen”, Page 18)R iPhone, iPad:

Displayed on the right side of the screenR Android devices:

Displayed on the left side of the screen

F Shows the live camera image with zoomapplied

G Enables/disables camera audioH Switches between single and dual view

( “Viewing images in dual view”, Page 45)

B Displays the camera setting screen I Enables talking with the camera( “Talking to the camera”, Page 46)

C Shows the bit rate( “Displaying the bit rate level icon”,Page 52)

J Starts/stops recording( “Recording camera images (manualrecording)”, Page 46)

D Shows the area zoomed in on K Takes snapshots( “Taking snapshots”, Page 46)

E Shows the live camera image without zoomapplied

44


Note:R Multiple mobile devices can view live images from the same camera at the same time ( “Accessing

from multiple mobile devices”, Page 20), however, only one mobile device can use certain features ata time (talking to the camera, etc.).

R When connected away from home, or is displayed next to the camera’s name. See“Connection mode when away from home”, Page 19 for more information.

R When displaying front door cameras or outdoor camera images while away from home, the app willdisconnect from the access point after a certain period of time in some conditions. This is to minimizedata usage. If you are disconnected automatically, a dialog is displayed asking if you want to connectto the camera again. The time out period cannot be changed.

Turning the camera audio on and offTap the icon to select the desired setting while viewing live images from a camera.

: Camera audio will be heard

: Camera audio will not be heard

Viewing images horizontallyBy turning your mobile device on its side you can display camera images horizontally.When viewing images horizontally, icons for operating the camera (e.g., recording, talking, etc.) are notdisplayed. To display these icons, tap anywhere on the camera image.

Zooming in and outPinch in and out on the camera image while viewing live images from a camera. While zoomed in, youcan swipe your finger on the camera image to display a different area of the image.

Using night visionIf there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings (see “Using night vision”, Page 51).

Recording camera imagesTo record camera images manually, see “Recording camera images (manual recording)”, Page 46.To record images automatically when a sensor is triggered, see “Mode settings (overview)”, Page 28.

Taking snapshotsTo save snapshots (i.e., still images) while viewing live camera images, see “Taking snapshots”,Page 46.

Talking to the cameraTo use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where thecamera is installed, see “Talking to the camera”, Page 46.

Viewing images in dual viewWhile viewing images from a camera you can split the screen and display 2 images from the samecamera (dual view). While viewing images in dual view, the bottom image can be zoomed in on (the areazoomed in on is shown in an orange box in the top image). This is convenient when you want to zoom inand focus in on 1 part of an image (e.g., where packages are left on your porch) while viewing the entireimage to check for people approaching your house, etc.You can switch between single view (displaying only 1 image) and dual view by tapping .

45


Dual images with horizontal viewingDual images can also be displayed when your mobile device is displaying camera images horizontally.You can move the sub image by tapping and holding it and then selecting where it will be displayed. Thesub image can be displayed in the 4 corners of an image.

Recording camera images (manual recording)You can record camera images while viewing live camera images. Camera recordings are saved on theaccess point’s SD card.1 View live images from the desired camera.

2 Tap to start recording.

R Recordings include both audio and video. To disable audio recording, see “Recording sound”,Page 50.

3 Tap to stop recording.

Note:R You can use modes to record images. See “Mode settings (overview)”, Page 28.R The maximum recording time is 2 minutes.R If [Recording Error (Memory full)] is displayed, the access point’s SD card is full and new recordings

cannot be saved. Erase unneeded recordings (see “Erasing recordings”, Page 48).R For information about SD cards and how recordings are saved, see “Access point SD cards”, Page 39.

Taking snapshotsYou can save snapshots (i.e., still images) while viewing live camera images. Snapshots are saved inyour mobile device’s default photo album app.1 View live images from the desired camera.

2 Tap .

Note:R Snapshot sizes are scaled to fit the width of your mobile device’s display.R iPhone, iPad

Snapshots are saved as JPEG files in your mobile device’s “Photos” app.R Android devices

Snapshots are saved as JPEG files in your mobile device’s “Pictures” directory. The file namingconvention is: device name + the date and time.

Talking to the cameraYou can use your mobile device’s microphone and the camera’s built-in speaker to talk to someonewhere the camera is installed.1 View live images from the desired camera.

2 Tap and hold .

R The audio from your mobile device’s microphone is played through the camera’s speaker until yourelease your finger.

46


R Talk in turns with the other party. (While you are talking to the camera, you will not be able to hearaudio from the camera’s microphone.)

Note:R For information about adjusting the camera’s speaker volume, see “Adjusting the talk volume”,

Page 50.

Playing back recordings1 From the [HomeHawk] app home screen, tap ® [Recording List].2 Select the desired access point and camera.R Select [All Cameras] to see recorded images from all the cameras registered to the specified

access point.

3 Tap or to select a recording date.R A list of all recordings recorded on the selected date is displayed.R The icons displayed indicate details about each recording.

The recording was recorded manually.

The recording was recorded when a sensor was triggered.

The recording was recorded with the sound muted.

4 Select a recording.R The selected recording starts playing in the playback screen.

Note:

R When connected away from home, or is displayed on the playback screen. See“Connection mode when away from home”, Page 19 for more information.

R Recorded images can also be played back from the camera image/recording list screen ( “Viewing thecamera image/recording list screen”, Page 42).

Playback controlsThe following controls are displayed in the playback screen.

Starts or resumes playback

Pauses playback

(iPhone, iPad) Allows you to quickly move to the desired area of the recording by sliding theprogress bar

(Android)

Erases the current recording

/ Protects or removes the protection for the recording

/ Enables or disables audio for the recording

47


Erasing recordingsErasing individual images

1 From the [HomeHawk] app home screen, tap ® [Recording List].2 Select the desired access point and camera.R Select [All Cameras] to see recorded images from all the cameras registered to the specified

access point.

3 Tap or to select a recording date.

4 Select the desired recording.

5 Tap ® [OK].

Erasing multiple images


access point.


4 Tap .

5 Select the desired recordings.

R Tap to select or deselect all images shown in the list.

6 When finished, tap [Delete] ® [OK].

Protecting recordingsYou can protect recordings so that they cannot be erased.

Protecting individual images


access point.


4 Select the desired recording.5 Slide to .

R is displayed in images to indicate that the image is protected.

R Slide to to remove the protection.

Protecting multiple images

1 From the [HomeHawk] app home screen, tap ® [Recording List].

48


2 Select the desired access point and camera.R Select [All Cameras] to see recorded images from all the cameras registered to the specified

access point.


4 Tap .

5 Select the desired recordings.

R Tap to select or deselect all images shown in the list.

6 When finished, tap [Protect].

Status

Camera battery levelBattery icons displayed on camera images show the battery level or charging status of the battery.R Battery level icons:

high

medium

low

needs charging

R Battery charging status icons:

charging

Camera signal strengthYou can check the signal strength of each camera’s wireless connection to the access point.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Signal Strength].4 Confirm the number of dark gray bars.R More dark gray bars indicate a stronger signal.

Strongest signal

Good signal

Weak signal

Could not obtain signal information

49


No signal

Note:

R You can also check this setting by tapping displayed next to camera images in the live cameraimage screen ( “Viewing the live camera image screen”, Page 44).

Image, sound, and recording settings

Speaker volume settingsAdjusting the talk volumeYou can adjust the volume of your mobile device’s microphone, which determines the volume of yourvoice that is sent to the camera when talking to the camera.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Speaker Volume] ® [Talk Volume].4 Adjust the volume as desired and then tap [OK].

Note:

R You can also change these settings by tapping displayed next to camera images in the livecamera image screen ( “Viewing the live camera image screen”, Page 44).

Adjusting the motion detection volumeYou can adjust the volume of the camera audio (beeps, announcements, etc.) that sounds from thecamera when motion is detected.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Speaker Volume] ® [Motion detection volume].4 Adjust the volume as desired and then tap [OK].

Note:


Recording settingsRecording soundYou can select whether audio is recorded when recording camera images.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Recording].

50


4 Slide the [Recording with Sound] switch to the desired position.R When this switch is turned off, audio is not recorded when recording camera images.

Note:


Adjusting the time stampYou can change the time format and position of the time stamp that is displayed when viewing cameraimages or recording. You can also turn the time stamp off.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Recording] ® [Time Stamp].4 Select the desired setting and then tap [OK].

– [Position]: Determines the position of the time stamp. To turn the time stamp off, select [OFF].– [24-Hour Format]: Determines whether the time stamp is displayed in 24-hour format or 12-hour

format. Enable this setting to use 24-hour format time.

Note:


Using night visionIf there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings.The following settings can be selected for the night vision.– [Color]: Lights white LEDs so that images can displayed in color. Has shorter visibility range than

[Monochrome].– [Monochrome]: Lights infrared LEDs so that images can be seen in the dark. Has longer visibility

range than [Color].– [OFF]: Turns off night vision mode.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Night Vision].4 Select the desired setting and then tap [OK].

Note:


Video settingsChanging the camera resolution

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.

51


3 Tap [Video] ® [Resolution].4 Select the desired setting and then tap [OK].

Note:


Changing the frame rateThe frame rate determines the speed at which images from the camera are refreshed.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Video] ® [Frame Rate].4 Select the desired setting and then tap [OK].

Note:R Higher frame rates mean images are refreshed faster and moving subjects are displayed more

smoothly, however, images displayed on your mobile device may be delayed and sound may cut outor be delayed when talking to the camera, especially over a slow or congested network connection.

R Lower frame rates mean images are refreshed less often and moving subjects may appear “choppy”,however, images displayed on your mobile device will be less delayed and sound may be moreconsistent when talking to the camera over a slow or congested network connection.


Changing the brightnessYou can adjust the overall brightness of the camera image.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Video] ® [Brightness].4 Select the desired setting.

Note:


Displaying the bit rate level iconYou can display the bit rate level icons on camera images.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Video].4 Slide the [Bit Rate Level Icon] switch to the desired position.R When the switch is turned on, bit rate is displayed while viewing camera images as follows.

Highest bit rate High bit rate Moderate bit rate Lowest bit rate

52


Note:


Detection settings

Detection areaYou can select which areas of the camera image are monitored for motion detection. This allows you toignore motion in certain areas of the camera’s image.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Detection] ® [Set Detection Area].4 Tap the desired areas of the camera image.R Gray areas of the camera image indicate areas for which image detection is disabled.


Note:


Motion sensitivityYou can adjust the sensitivity of the camera’s motion detection features.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Detection] ® [Motion Sensitivity].4 Select the desired setting.

If you want to use the same sensitivity level for the IR sensor and video motion sensor:– [High]: The sensors are very sensitive to changes, i.e., even a small change will trigger the

sensors.– [Normal]: The sensors are moderately sensitive to changes.– [Low]: The sensors are somewhat sensitive to changes.If you want to use different sensitivity levels for the IR sensor and video motion sensor:Tap [Advanced].– [IR Sensor]: Determines sensitivity levels for the IR sensor.– [Video Motion]: Determines sensitivity levels for the video motion sensor.


Note:


53


Disabling detections when leaving your houseYou can disable detections for when people leave your house.This is convenient when only want to detect people approaching your house and do not want to detectpeople leaving your house.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Detection].4 Slide the [Disable when leaving] switch to the desired position.

– When turned on: People leaving your house will not be detected.– When turned off: People leaving your house will be detected.

Note:


Detection testYou can test which areas of the camera image can be detected while viewing live images from thecamera. This is useful when determining where to install cameras, and also which areas you shouldenable or disable detection for.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Detection] ® [Detection Test].

IR SensorShows which IR sensors of the camera detected motion.

Video MotionA live image of the selected camera is displayed with detection areas colored to show their detectionstatus.– Pink outlined areas: Areas where motion was detected.– Blue outlined areas: Areas where motion was not detected.– Grey areas with a red diagonal line: Areas where detection is disabled. (See “Detection area”,

Page 53 for more information.)

Note:


Front door camera and outdoor camera settings

Changing the name of camerasYou can edit camera names.The camera name setting is used to identify cameras. This is useful when you have multiple cameras.

54


1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [Name].4 Enter the desired name.5 When finished, tap [OK].

Note:


Status LEDYou can determine whether the camera’s LED indicator lights or is disabled.1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [System].4 Slide the [Status LED] switch to the desired position.

Note:


Updating firmwareYou can use this feature to check for a newer version of the camera firmware (i.e., system software). If anewer version is found, you can update the firmware.

Important:R Make sure to fully charge the camera before updating its firmware. The firmware may not be able to be

updated if the battery level is low.

1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.3 Tap [System] ® [Firmware Update].R The camera will connect to the Internet and check for a newer version of its firmware.


Note:


Resetting camera settings1 From the [HomeHawk] app home screen, tap ® [Settings].2 Tap [Camera Settings] and select the desired camera.

55


3 Tap [System] ® [Reset Camera Settings].4 Follow the on-screen instructions.

Note:R Camera registration information stored on the access point is not reset.R You can also change these settings by tapping displayed next to camera images in the live

camera image screen ( “Viewing the live camera image screen”, Page 44).

56


Setting up an HD camera

Setting up an HD camera (overview)There are 3 basic steps you need to perform in order to connect to the HD camera from your mobiledevice.1 Download the app

Download the [HomeHawk] app to your mobile device.See “Downloading the [HomeHawk] app”, Page 57.

2 Set up the HD cameraUse the [HomeHawk] app to configure the camera to connect to your wireless router, and thenregister your mobile device to the camera.See “Setting up the HD camera”, Page 58.

3 Register additional mobile devices (optional)You can register additional mobile devices to the camera, for a total of 8.See “Registering additional mobile devices to the camera”, Page 59.

Downloading the [HomeHawk] appDownload information is available at the web page listed below.{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}

Using your device’s app storeiPhone, iPad usersSearch for “Panasonic HomeHawk”. iPad users should search in the “iPhone only” category.

Android device usersSearch for “Panasonic HomeHawk”.

Compatible mobile devicesPlease check the latest information at the following supported page.{{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}– iPhone and iPad (iOS 10.0 or later) or Android devices (Android 4.1 or later) (As of October 2017)– Minimum recommended screen size: 1280´720 (screen content may not be displayed properly on

devices with smaller screens)

Note:R The [HomeHawk] app may not function properly depending on the operating environment, such as the

model of your mobile device, peripherals connected to your mobile device, and the apps installed onyour mobile device. Bluetooth headsets are not supported by the [HomeHawk] app.

R Operating systems for mobile devices are continually updated. Accordingly, the versions of operatingsystems the [HomeHawk] app supports may also be updated.

R The following Android devices are not compatible with the [HomeHawk] app.– Android devices that are not supported by Google Play– Android devices with limited hardware features (Bluetooth, wireless LAN, and microphone support

are required.)

57

Using an HD camera

Setting up the HD cameraBefore you beginIn this procedure, the camera will enter “temporary access point mode”. In this mode, you can use yourmobile device’s wireless network feature to connect directly to the camera, and then use your mobiledevice to change the camera’s wireless settings so that the camera can connect to your wireless router.Confirm the following before you begin.– Make sure you have installed the [HomeHawk] app on your mobile device– Make sure the camera is located within range of your wireless router– Make sure your mobile device is connected to your wireless router– Make sure your mobile device can connect to the Internet– Make sure you know the network name (SSID) and password assigned to your wireless router

Initial setup for iPhone, iPadImportant:R If other HD cameras are already registered to your mobile device and you want to set up another HD

camera, see “Adding another HD camera”, Page 83.

1 Plug in the camera and wait about 1 minute for the camera’s LED to light in green.R If the LED does not light in green, or if you experience trouble during this procedure, use the

camera’s reset button to reset the camera ( “Using the camera’s reset button”, Page 82) andthen repeat this procedure.

2 Start the [HomeHawk] app.R The end-user license agreement is displayed the first time you start the app.

3 Follow the on-screen instructions.4 Tap [Indoor HD Camera].5 Tap [Set up the HD Camera].6 When prompted, press the SETUP button on the back of the camera, and then tap [Next].R The LED indicator blinks in green.

7 iOS 11.0 or later users:Tap [Join] and then continue from step 9.iOS 10.0 to 10.9 users:Change your mobile device’s wireless network setting temporarily so that it connects to the cameradirectly.R Open your mobile device’s [Settings] app, tap [Wi-Fi], select “KX-HNC800_Panasonic”, enter

“00000000” as the password, and then tap [Join].R If more than one item named “KX-HNC800_Panasonic” is displayed, turn off the power for the

other cameras and only operate 1 camera at a time.8 Start the [HomeHawk] app again.9 If necessary, enter the password required to connect to your wireless router and then tap [Next].R The camera and your mobile device connect to your wireless router.R If prompted, follow the on-screen instructions and connect your mobile device to your wireless

router, start the app again, and then tap [Add This Mobile Device].R If you enter the wrong password, an error is displayed. Repeat the initial setup procedure from the

beginning.10 When prompted, press the SETUP button on the back of the camera.R The camera registers your mobile device.

11 When prompted, set the password that will be used to connect to the camera and then tap [Next].

58

Using an HD camera

12 When prompted, enter a name for your mobile device and then tap [OK].R This setting allows you to change the name assigned to your device. It can help you identify your

mobile device when performing certain operations, such as deregistering a mobile device.R A list of HD cameras registered to the app is displayed when initial setup is complete.

Initial setup for Android devicesImportant:R If other cameras are already registered to your mobile device and you want to set up another HD

camera, see “Adding another HD camera”, Page 83.

1 Plug in the camera and wait about 1 minute for the camera’s LED to light in green.R If the LED does not light in green, or if you experience trouble during this procedure, use the

camera’s reset button to reset the camera ( “Using the camera’s reset button”, Page 82) andthen repeat this procedure.

2 Start the [HomeHawk] app.R The end-user license agreement is displayed the first time you start the app.

3 Follow the on-screen instructions.4 Tap [Indoor HD Camera].5 Tap [Set up the HD Camera].6 When prompted, press the SETUP button on the back of the camera.R The LED indicator blinks in green.R The app temporarily changes your mobile device’s wireless network setting so that it connects to

the camera directly.7 If necessary, enter the password required to connect to your wireless router and then tap [Next].R The camera and your mobile device connect to your wireless router.R If you enter the wrong password, an error is displayed. Repeat the initial setup procedure from the

beginning.8 When prompted, press the SETUP button on the back of the camera.R The camera registers your mobile device.

9 When prompted, set the password that will be used to connect to the camera.10 When prompted, enter a name for your mobile device and then tap [OK].R This setting allows you to change the name assigned to your device. It can help you identify your

mobile device when performing certain operations, such as deregistering a mobile device.R A list of HD cameras registered to the app is displayed when initial setup is complete.

Registering additional mobile devices to the cameraAfter you set up the camera, you can register additional mobile devices. You can register up to 8 mobiledevices to a camera. Each mobile device can be registered to up to 32 cameras.Confirm the following before you begin.– Make sure you have completed the initial setup procedure– Make sure your mobile device can connect to the Internet– Make sure your wireless router and the camera are turned on– Make sure your mobile device and the camera are connected to the same wireless router1 Using the mobile device that you want to register, download the [HomeHawk] app and then start the

app.R If prompted, follow the on-screen instructions and select the appropriate region/country.

2 Tap [Indoor HD Camera].3 Tap [Add This Mobile Device].4 When prompted, press the SETUP button on the back of the camera.R The camera registers your mobile device.

59

Using an HD camera

5 When prompted, enter the password required to connect to the camera.R This password was set during initial setup.

6 When prompted, enter a name for your mobile device and then tap [OK].R This setting allows you to change the name assigned to your device. It can help you identify your

mobile device when performing certain operations, such as deregistering a mobile device.R A list of all cameras registered to the app is displayed when registration is complete.

HD camera basics

HD camera basics (overview)To begin, simply start the [HomeHawk] app on your mobile device by tapping its icon (shown below).

HD camera passwordTo prevent unauthorized access to the camera, you will be prompted to enter the camera’s password thefirst time you connect to the camera.

Note:R The password is required whether you are connecting to the camera at home or while away from

home. It is set during initial setup ( “Setting up the HD camera”, Page 58).R You can change the password if necessary ( “Login password”, Page 79).R When entering the camera’s password, you can enable the automatic login feature by turning on the

[Automatic Login] checkbox. In this case the password that you enter will be saved, allowing the appto log in to the camera automatically. You can turn the automatic login feature on and off later ifdesired. See “[Automatic Login]”, Page 78.

General informationR Running the app while away from home when your mobile device is connected to a mobile network

(3G, 4G, etc.) may cause your mobile device’s battery to deplete faster than normal.R If the app disconnects from the camera while away from home (such as when you turn your mobile

device’s screen off and then on, or you switch to another app and then return to the [HomeHawk]app), the app’s home screen will be displayed instead of the last screen you were viewing. Also notethat in this case, it may take some time for the app’s screen to be displayed.

Privacy information for iPhone and iPad usersCertain features of the app function by accessing your mobile device’s hardware, such as themicrophone, or the information stored in your mobile device. While using the app, a dialog may bedisplayed that asks whether you want to allow the app to access these features of your mobile device.You can change this setting later if desired in the privacy section of your mobile device’s [Settings] app.

Displaying the options menuThe method used to display the options menu varies depending on your mobile device. Note that theoptions menu is not available on all screens.

60

Using an HD camera

iPhone, iPadTap .

Android devices with a dedicated “menu” buttonPress your device’s menu button.

Android devices without a dedicated “menu” button

Tap .

Accessing the HD camera from multiple devicesThere are certain limitations when multiple mobile devices are connected to the camera at the sametime, as explained below.

Simultaneous accessThe following restrictions apply for most operations when multiple mobile devices connect to the cameraat the same time.– Up to three mobile devices can use the camera at the same time while at home.– Up to two mobile devices can use the camera at the same time while away from home.– The maximum number of mobile devices that can use the camera is three. For subsequent mobile

devices that try to use the camera, [Device is in use.] is displayed.

Note:R Even if a mobile device is able to connect to the camera, certain features may be temporarily

unavailable depending on how other mobile devices are using the camera.

Other restrictions on HD camera featuresIf a mobile device is viewing camera imagesR Other mobile devices cannot change certain settings for that camera.

If a mobile device is playing camera recordingsR Other mobile devices cannot play recordings from that camera.

If a mobile device is accessing the recording listR Other mobile devices cannot access that camera’s recording list.

If a mobile device is talking to a cameraR Other mobile devices cannot talk to that camera.

HD camera main features

HD camera main features (overview)You can use HD cameras to monitor and record the sights and sounds of the surrounding area. Built-inmotion detection features allow cameras to record images automatically or send a notification to yourmobile device when motion is detected. Additionally, built-in speakers and microphones allow you to talkto anyone who is near the camera.

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Using an HD camera

HD cameras feature a built-in temperature sensor, which allows the camera to alert you when theambient temperature is too high or too low, and a sound sensor, which allows the camera to alert youwhen sound is detected.

Viewing the HD camera listThe HD camera list contains a link to each HD camera that your mobile device can access.To view the camera list, tap [Indoor HD Camera] in the home screen.

Note:R You can change the thumbnail image displayed for HD cameras in the camera list. See “Thumbnail

image”, Page 76.

HD camera icons displayed in the camera list

Camera is registered to this mobile device

Camera list optionsWhile viewing the camera list, the following items are available in the options menu (see “Displaying theoptions menu”, Page 60). Note that the available options vary depending on system configuration andcurrent connection status– [Add HD Camera]

Allows you to add an HD camera.– [Remove HD Camera]

Allows you to deregister an HD camera from this mobile device.– [Remote Access Mode] (certain regions only)

Determines the protocol used when viewing camera images while away from home. This setting is setto [UDP] by default and normally should not be changed. Select [TCP] if a black screen is displayedwhen you are trying to view camera images.

Viewing live HD camera images1 From the [HomeHawk] app home screen, tap [Indoor HD Camera].2 Select the desired camera.3 If prompted, enter the camera’s password.R A live image from the selected camera is displayed in single-camera display mode.

Important:R Some mobile devices may become hot when viewing HD camera images continuously for long periods

of time. If your mobile device becomes too hot, stop viewing HD camera images and wait for themobile device to cool down.

Turning the camera audio on and offSlide the switch to the desired position while viewing live images from a single camera.

: Camera audio will be heard

: Camera audio will not be heard

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Zooming in and outPinch in and out on the camera image while viewing live images from a single camera. While zoomed in,you can swipe your finger on the camera image to display a different area of the image.

Using night visionIf there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings ( “Night vision mode”, Page 76). When night vision mode isactive, colors may appear different from normal.

HD camera viewing optionsThe following items are available in the options menu (see “Displaying the options menu”, Page 60)while viewing live images from a single camera.– [Settings]

Allows you to adjust settings for the selected camera.– [Smart Recording]

Allows you to create and edit smart recording scenarios. See “Smart recording features (overview)”,Page 70.

– [Camera Speaker Volume]Allows you to adjust the selected camera’s speaker volume.

– [Set Thumbnail]Allows you to set the preview image for the selected camera that is displayed in the camera list. See“Thumbnail image”, Page 76.

– [Sensor Log]Displays a log of previous motion detection, sound alert, and temperature alert detections for theselected camera. See “Viewing HD camera sensor history”, Page 72.

– [Firmware Update]Allows you to update the firmware for the selected camera. See “Updating the HD camera’s firmware”,Page 81.

– [Version]Displays information about the selected camera’s firmware and about the app installed on your mobiledevice.

Recording HD camera imagesTo record camera images manually, see “Recording HD camera images (manual recording)”, Page 65.To record images automatically according to a schedule, see “Creating a scenario that uses a scheduleas the trigger”, Page 70.To record images automatically when a sensor is triggered, see “Creating a scenario that uses a sensoras the trigger”, Page 71.

Taking snapshotsTo save snapshots (i.e., still images) while viewing live camera images, see “Taking snapshots”,Page 63.

Talking to the HD cameraTo use your mobile device’s microphone and the camera’s built-in speaker to talk to someone where thecamera is installed, see “Talking to the HD camera”, Page 64.

Taking snapshotsYou can save snapshots (i.e., still images) while viewing live camera images. Snapshots are saved inyour mobile device’s default photo album app.

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1 View live images from the desired camera.2 Tap [Photo].

Note:R Snapshot sizes are scaled to fit the width of your mobile device’s display.R iPhone, iPad

Snapshots are saved as JPEG files in your mobile device’s “Photos” app.R Android devices

Snapshots are saved as JPEG files in your mobile device’s “Pictures” directory. The file namingconvention is: device name + the date and time.

Talking to the HD cameraYou can use your mobile device’s microphone and the camera’s built-in speaker to talk to someonewhere the camera is installed.This feature behaves differently depending on the [Talk Mode] setting ( “Talk mode”, Page 76).

[Half Duplex Mode]When [Talk Mode] is set to [Half Duplex Mode], the following icons are displayed.

The [Talk] feature is turned off. Your voice will not be heard at the camera.

The [Talk] feature is turned on. Your voice will be heard at the camera if your voice islouder than the audio captured by the camera’s microphone.

1 View live images from the desired camera.2 Tap [Talk].R Talk in turns with the other party. Only one party can be heard at a time.R To turn the talk feature off, tap [Talk] again.

Temporary [Push to Talk Mode]When [Talk Mode] is set to [Half Duplex Mode], you can temporarily switch to “push to talk” mode. Tapand hold [Talk] and then select the temporary [Push to Talk Mode] option.

[Push to Talk Mode]When [Talk Mode] is set to [Push to Talk Mode], the following icons are displayed.

The [Talk] feature is turned off. Your voice will not be heard at the camera.

The [Talk] feature is turned on. Your voice will be heard at the camera.

1 View live images from the desired camera.2 Tap and hold [Talk].3 When you are finished talking or you want to hear the other party, release [Talk].

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Note:R To adjust the camera’s speaker volume, open the options menu (see “Displaying the options menu”,

Page 60) and tap [Camera Speaker Volume].

Recording HD camera images (manual recording)You can record camera images while viewing live camera images. Recordings are saved on thecamera’s SD card.1 View live images from the desired camera.2 Tap [Recording] to start recording.3 Tap [Stop] to stop recording.

Note:R Recordings include both audio and video.R You can use smart recording scenarios to record images. See “Smart recording features (overview)”,

Page 70.R The maximum recording time is 15 minutes.R If the camera’s SD card is full, erase unneeded recordings (see “Erasing HD camera recordings”,

Page 66).R For information about SD cards and how recordings are saved, see “HD camera SD cards”,

Page 67.

Viewing the HD camera recording listYou can use the recording list to play back recordings saved on the camera’s SD card and to confirmdetails about each recording.1 View live images from the desired camera.2 Tap [Videos].R A list of recording dates is displayed.

3 Select a recording date.R A list of all recordings recorded on the selected date is displayed.R The icons displayed indicate details about each recording.

The recording was recorded when a sensor was triggered.

The recording was recorded according to a timer.

The recording was recorded manually.

Note:R If a recording was recorded with no audio, is displayed next to the recording in the recording list. To

enable or disable audio recording when recording camera images, see “Recording sound”, Page 76.

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HD camera recording list optionsThe following items are available in the options menu (see “Displaying the options menu”, Page 60)while viewing the recording list.– [Delete All]

Allows you to erase all recordings. See “Erasing HD camera recordings”, Page 66.– [Delete Selected Contents]

Allows you to erase individual recordings. See “Erasing HD camera recordings”, Page 66.

Playing back HD camera recordings1 View live images from the desired camera.2 Tap [Videos].R A list of recording dates is displayed.

3 Select a recording date.4 Tap the desired recording.R The recording is played back.

Playback controlsThe following controls are available during playback.

Starts or resumes playback

Pauses playback

Stops playback

(iPhone, iPad) Allows you to quickly move to the desired area of the recording by sliding theprogress bar

(Android)

Erases the current recording

Erasing HD camera recordings1 View live images from the desired camera.2 Tap [Videos].3 To erase recordings recorded on one specific date

Select the desired recording date.

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To erase recordings recorded on multiple datesContinue to the next step.

4 Open the options menu (see “Displaying the options menu”, Page 60).5 To erase all recordings

Tap [Delete All].

To erase selected recordingsTap [Delete Selected Contents], and then select the dates or recordings that you want to erase.

6 Tap [OK].

Note:

R You can also erase a recording during playback by tapping ® [OK].

HD camera SD cardsSD card capacity and total recording timeAll times are approximate.– 4 GB card: 4 hours– 8 GB card: 9 hours– 16 GB card: 18 hours– 32 GB card: 36 hours– 64 GB card: 72 hours– 128 GB card: 145 hours

Note:R The times listed here are calculated theoretically. Actual recording time may vary.R The times listed here apply during the following conditions.

– [Camera Resolution] is set to [HD (1280x720)] ( “Image resolution”, Page 75)– [Frame Rate] is set to [25 fps] ( “Frame rate”, Page 75)

R The file system and other information is stored on the SD card, therefore the card’s actual availablecapacity will be less than the card’s noted capacity.

SD card formattingBefore inserting an SD card into the camera, format the SD card using your computer and the SDformatting tool available from the web page listed below.{{"www.sdcard.org/downloads/formatter_4/"|tolink("http://www.sdcard.org/downloads/formatter_4/")}}

Note:R All data stored on the SD card will be erased when it is formatted.

How recordings are saved on the SD cardR Recordings are saved on the camera’s SD card in folders based on the recording date, in the following

path.\PRIVATE\PANA_GRP\PSN\HN_HDCAM

R The file naming convention is: 1 + recording type + recording start time.– First character: 1– Second character: Recording type.

A=Recording was triggered by the camera’s built-in motion sensor.M=Recording was started manually.R=Recording was started according to a schedule.

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T=Recording was triggered by the camera’s built-in temperature sensor.V=Recording was triggered by the camera’s built-in sound sensor.

– Remaining characters: Recording start time (hhmmss).Example: 1A123455.mp4This recording was triggered by the camera’s built-in motion sensor (“A”) and recording started at12:34 PM and 55 seconds (“123455”).

Confirming HD camera status

Confirming HD camera status (overview)The camera can provide information about its status in a variety of ways.– Displaying status notifications on your mobile device using your mobile device’s notifications features

( “Status notifications”, Page 68)– Lighting the camera’s LED indicator ( “HD camera LED indicator”, Page 69)– Sounding an alert tone using your mobile device when a sensor feature is triggered

Status notificationsThe camera uses status notifications to give you feedback about how it is functioning. Details varydepending on the app’s settings and the type of mobile device you are using.

Enabling and disabling status notificationsSee “[Notification Settings]”, Page 78.

Alert toneThe app sounds an alert tone when your mobile device receives a notification from the camera. Thevolume is determined by your mobile device’s alert volume setting.

Status notifications for iPhone, iPadThe app provides information about camera status by displaying status notifications and error messagesin the iOS Notifications Center.If your mobile device is registered to multiple cameras, your mobile device can receive notifications fromany camera. When you tap a notification in the iOS Notifications Center, the app will attempt to connectto the corresponding camera.

Status notifications for Android devicesThe app provides information about camera status by displaying status notifications, error messages,and the following icons in your mobile device’s status bar and notifications panel.If your mobile device is registered to multiple cameras, your mobile device can receive notifications fromany camera. When you tap a notification in the notifications panel, the app will attempt to connect to thecorresponding camera.

HD camera motion sensor was triggered, or HD camera images are being recorded

HD camera privacy shutter was opened or closed

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HD camera sound sensor was triggered

HD camera temperature sensor was triggered

Smart recording scenario error, or HD camera is malfunctioning

HD camera LED indicatorYou can use the camera’s LED indicator to confirm the camera’s status.

Meaning of symbols used in this section

Indicator off

Indicator lit

Indicator blinking slowly

Indicator blinking

Indicator blinking quickly

HD camera LED indicator

Off No power, or LED indicator is turned off*1

Blue Normal operation, connected to wireless router*1, privacy shutter is open

White Normal operation, connected to wireless router*1, privacy shutter is closed

Camera is searching for wireless router

Green Initial setup required

Initial setup is in progress with mobile device connected

Initial setup is starting

Red Motion detected*1, or camera is starting up

Live images are being viewed or recorded, or camera is starting up

Device malfunction

*1 You can configure the camera so that its LED indicator does not light during normal operation orwhen motion is detected. See “Enabling and disabling the HD camera’s LED indicator”, Page 69.

Enabling and disabling the HD camera’s LED indicator

1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).

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3 Tap [Settings] ® [Device Profiles].4 Slide the [Camera LED] switch to the desired position.

Smart recording features

Smart recording features (overview)Smart recording allows the HD camera to start recording images automatically. You can configure smartrecording settings by creating “scenarios”. Each scenario answers the following two questions.1 What is the trigger that will make the camera start recording?

– A schedule– A sensor

2 How long should the camera record images?– Maximum 15 minutes

Sensors that can be used to trigger smart recording scenarios– Built-in motion sensor in HD camera– Built-in sound sensor in HD camera– Built-in temperature sensor in HD camera

Creating smart recording scenariosSmart recording scenarios can be executed on a schedule and when a sensor is triggered.

Note:R 10 smart recording scenarios can be created for each camera.

Creating a scenario that uses a schedule as the trigger

1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Smart Recording].R A list of existing scenarios is displayed.

4 Tap .

5 Tap [Schedule].6 Under [Timer], set each item.

– [Start Time]: Determines when camera recording starts.– [Recording Duration]: Determines the length of the recording. The maximum setting is

15 minutes.7 Under [Repeat], set each item.

– [Days]: Determines the days on which the scenario can record images.8 When finished, tap [OK].

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Note:R If the conditions of this scenario (day and time) overlap with another scenario that is configured to

record images from the same camera, an error is displayed. The nature of the error is also displayedon the scenario’s configuration screen.

Creating a scenario that uses a sensor as the trigger

1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Smart Recording].R A list of existing scenarios is displayed.

4 Tap .

5 Select the sensor that you want to use to trigger the smart recording scenario.6 Under [Timer], set each item.

– [Recording Duration]: Determines the length of the recording. The maximum setting is15 minutes.

7 Under [Trigger Period], set each item.– [All Day]: Enables the scenario for all day, i.e., images will be recorded whenever the sensor is

triggered.– [Start Time]: Determines the start time of the scenario. If the sensor is triggered before this time,

images will not be recorded.– [End Time]: Determines the end time of the scenario. If the sensor is triggered after this time,

images will not be recorded.8 Under [Repeat], set each item.

– [Days]: Determines the days on which the scenario can record images.9 When finished, tap [OK].

Note:R If the conditions of this scenario (day and time) overlap with another scenario that is configured to

record images from the same camera, an error is displayed. The nature of the error is also displayedon the scenario’s configuration screen.

Turning smart recording scenarios on and off1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Smart Recording].R A list of existing scenarios is displayed.

4 Turn the checkbox for the desired scenario on or off.

Editing smart recording scenarios1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Smart Recording].R A list of existing scenarios is displayed.

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4 Select the desired scenario.5 Edit the scenario as desired.6 When finished, tap [OK].

Erasing smart recording scenarios1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Smart Recording].R A list of existing scenarios is displayed.

4 iPhone, iPadSwipe the desired scenario to the left and then tap [Delete].Android devicesTap and hold the desired scenario and then tap [OK].

HD camera sensor features

HD camera sensor features (overview)The camera provides three sensor features.– Built-in motion sensor: Detects visual differences in the camera image over time.– Built-in sound sensor: Detects ambient sound.– Built-in temperature sensor: Detects ambient temperature.When these sensors are triggered, the camera can send a notification or record images. When youreceive a notification, you can connect to the camera and view live images, view camera recordings, viewthe sensor log (sensor history), etc.

Viewing HD camera sensor historyYou can view a log of previous sensor detections, including the date and time when sensors weretriggered and which type of sensor was triggered.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Sensor Log].R The following icons are displayed for each sensor type.

Built-in motion sensor

Built-in sound sensor

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Built-in temperature sensor

Sensor history optionsThe following items are available in the options menu (see “Displaying the options menu”, Page 60).– [Filter]

Allows you to choose which sensors are displayed in the sensor history.– [Delete All]

Allows you to erase all events in the sensor history.

Temperature sensorYou can configure the camera to send notifications if the camera’s ambient temperature is too cold or toohot.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Sensor Settings] ® [Temperature Sensor].4 Slide the [Temperature Sensor] switch to the “on” position to enable the temperature sensor.5 Slide the [Units] switch to select whether the temperature is displayed and specified in Fahrenheit or

Celsius.6 Tap the upper threshold of the acceptable temperature range, select the desired temperature, and

then tap [OK].7 Repeat the previous step for the lower threshold of the acceptable temperature range.

Note:R In order to receive temperature alert notifications, make sure the [Temperature Alert] notification

setting is enabled. See “[Notification Settings]”, Page 78.

Sound sensorYou can configure the camera to send notifications if the camera’s microphone detects sound.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Sensor Settings] ® [Sound Sensor].4 Slide the [Sound Sensor] switch to the “on” position to enable the sound sensor.5 Select the desired setting.

– [High]: The microphone is very sensitive to sound, i.e., even a small sound will trigger thenotification.

– [Normal]: The microphone is moderately sensitive to sound.– [Low]: The microphone is only slightly sensitive to sound, i.e., a large sound is required to trigger

the notification.

Note:R The camera’s microphone will not detect sound while a mobile device user is talking to the camera

( “Talking to the HD camera”, Page 64).

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R In order to receive sound alert notifications, make sure the [Sound Detection Alert] notification settingis enabled. See “[Notification Settings]”, Page 78.

Motion detectionThe camera can detect motion by recognizing changes in the brightness of areas that are visible to thecamera. You can adjust the settings that determine how the camera detects motion.

Image sensor sensitivityYou can adjust the sensitivity of the camera’s motion detection features.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Sensor Settings] ® [Motion Sensitivity].4 Select the desired setting.

– [High]: The image sensor is very sensitive to changes, i.e., even a small change will trigger thesensor.

– [Normal]: The image sensor is moderately sensitive to changes.– [Low]: The image sensor is somewhat sensitive to changes.– [Very Low]: The image sensor is only slightly sensitive to changes, i.e., a large change is required

to trigger the sensor.– [OFF]: The image sensor is disabled.

5 Tap [OK].

Detection areaYou can select which areas of the camera image are monitored for motion detection. This allows you toignore motion in certain areas of the camera’s image.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Sensor Settings] ® [Set Detection Area].4 Tap the desired areas of the camera image.R Gray areas of the camera image indicate areas for which image detection is disabled.R Tap [Reset] to enable image detection for all areas of the camera image.

5 Tap [OK].

Image, sound, and recording settings

HD camera speaker volumeAllows you to adjust the camera’s speaker volume.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Camera Speaker Volume].4 Adjust the volume as desired and then tap [OK].

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Image brightnessYou can adjust the overall brightness of the camera image.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Tap [Brightness].

5 Tap or to decrease or increase the image brightness.

Image resolutionYou can adjust the resolution (size) of camera images. This setting affects both live images and recordedimages.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Tap [Camera Resolution].5 Select the desired setting and then tap [OK].

Frame rateYou can adjust the speed at which images from the camera are refreshed.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Tap [Frame Rate].5 Select the desired setting and then tap [OK].

Note:R Higher frame rates mean images are refreshed faster and moving subjects are displayed more

smoothly, however, images displayed on your mobile device may be delayed and sound may cut outor be delayed when talking to the camera, especially over a slow or congested network connection.

R Lower frame rates mean images are refreshed less often and moving subjects may appear “choppy”,however, images displayed on your mobile device will be less delayed and sound may be moreconsistent when talking to the camera over a slow or congested network connection.

Recording overwriteYou can choose whether recorded camera images are erased automatically by new images when thecamera’s SD card is full.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).

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3 Tap [Settings] ® [Video Settings].4 Slide the [Overwrite Recordings] switch to the desired position.

Talk modeYou can select the desired talk mode.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Tap [Talk Mode].5 Select the desired setting and then tap [OK].

– [Push to Talk Mode]: You can turn the talk feature on by tapping and holding [Talk]. The talkfeature is turned off when you release your finger.

– [Half Duplex Mode]: You can turn the talk feature on and off by tapping [Talk].

Recording soundImportant:R This feature may not be available in certain regions.You can select whether audio is recorded when recording camera images.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Slide the [Recording with Sound] switch to the desired position.R When this switch is turned off, audio is not recorded when recording camera images.

Night vision modeIf there is not adequate light to illuminate the subject, such as at night, the camera can be configured toswitch to night vision mode and turn on infrared LEDs.You can select whether night vision mode is enabled or disabled.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings].4 Slide the [Night Vision LED] switch to the desired position.

– When this switch is turned on, night vision mode is enabled and lights infrared LEDs so thatimages can be seen in the dark.

– When this switch is turned off, night vision mode is disabled and the infrared LEDs are turned off.R Disabling night vision mode will reduce the visibility of images at night.

Thumbnail imageYou can capture a still image from the camera and use it as its thumbnail, i.e., a small preview image.The thumbnail is displayed in the camera list.

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1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Set Thumbnail].

4 Tap .

R A still image is displayed.5 Tap [Save].

Other image settingsDisplaying images upside downYou can display the camera image upside down.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings] ® [Other Settings].4 Tap [Upside Down].

5 Tap .

Adjusting the time stampYou can change the time format and position of the time stamp that is displayed when viewing cameraimages or recording. You can also turn the time stamp off.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings] ® [Other Settings].4 Tap [Time Stamp].5 Select the desired setting and then tap [OK].

– [Position]: Determines the position of the time stamp. To turn the time stamp off, select [OFF].– [24-Hour Format]: Determines whether the time stamp is displayed in 24-hour format or 12-hour

format.

Note:R To adjust the camera’s date and time setting, see “HD camera device profiles”, Page 79.

Confirming the bit rateWhile viewing camera images, the camera can display an icon that corresponds to the current bit rate.Bit rate is a measure of how much data is being transmitted; if bit rate decreases when viewing cameraimages, image quality may also be reduced. Bit rate may vary depending on network conditions, howeverif it is consistently low, confirm the network conditions (network traffic, camera and wireless routerplacement or obstacles, etc.) for possible causes.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings] ® [Other Settings].4 Slide the [Bit Rate Level Icon] switch to the desired position.R When the switch is turned on, bit rate is displayed while viewing HD camera images as follows.

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Highest bit rate High bit rate Moderate bit rate Lowest bit rate

Using WDR and HLSThese settings can produce a more pleasing image effect.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Video Settings] ® [Other Settings].4 Slide the [WDR] and [HLS] switches to the desired position.R WDR brightens the darker areas of the image and provides increased contrast and picture detail.R HLS reduces the brightness in areas of the image that are too bright.

HD camera settings

General settingsYou can customize general camera settings to suit your needs.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].4 Change the settings as desired.R Each setting is explained in this section.

[Automatic Login]This setting determines whether or not you must enter a password each time you connect to the camera.

Important:R Turning this feature on could allow unauthorized parties to access the camera if they are using your

mobile device.

[Change Login Password]See “Login password”, Page 79.

[Deregister the Mobile Device]See “Using one mobile device to deregister another mobile device”, Page 83.

[Device Profiles]See “HD camera device profiles”, Page 79.

[Notification Settings]You can select which types of status notifications are displayed, and which are not.– [Motion Detect]

This setting determines whether a notification is displayed when the camera detects motion.– [Camera Recording]

This setting determines whether a notification is displayed when camera images are being recorded.

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– [Temperature Alert]This setting determines whether a notification is displayed when the camera’s temperature sensor istriggered.

– [Sound Detection Alert]This setting determines whether a notification is displayed when the camera’s sound sensor istriggered.

– [Shutter Open/Close]This setting determines whether a notification is displayed when the camera’s privacy shutter isopened or closed.

– [Device Error]This setting determines whether a notification is displayed when a device error is detected.

[Wireless Settings]See “Network features”, Page 80.

[Wireless Access Point]See “Deleting wireless access points”, Page 81.

[Reset HD Camera]See “Resetting the HD camera’s settings”, Page 81.

Login passwordYou can change the password that is used to connect to the camera.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].4 Tap [Change Login Password].5 Enter the desired password and then tap [OK].R To display the characters that you have entered, turn on the [Show Password] checkbox.

Note:R If you forget the login password, reset the camera ( “Resetting the HD camera’s settings”, Page 81),

and then set up the camera again by following the initial setup procedure (see “Setting up the HDcamera”, Page 58).

HD camera device profilesThe camera’s device profile allows you to assign a name and location to the camera. These settings areespecially convenient when you have multiple cameras. You can also change the camera’s date andtime setting.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].4 Tap [Device Profiles].5 Change the settings as desired, and then tap [OK].

– [Location]: This setting determines the location name assigned to the camera.– [Name]: This setting determines the name assigned to the camera.

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– [Camera LED]: This setting determines whether the camera’s LED indicator lights or is disabled.– [Time Adjustment]: This setting allows you to synchronize the camera’s date and time setting

with the date and time setting of your mobile device.To synchronize the date and time setting of the mobile device displayed on this screen, tap[Update Time].To change the mobile device used for time synchronization, tap the name of the mobile devicedisplayed on this screen, select the desired mobile device, and then tap [OK].

Network featuresConfirming network information

1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Wireless Settings].4 Tap [Current Status].

Changing IP settingsTypically these settings should not be changed.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Wireless Settings].4 Tap [IP Settings].5 Select the desired IP address mode.R In most cases [Auto (DHCP)] is preferred. In this case, no other settings are available on this

screen.R If you select [Manual (Static)], other settings on this screen become available. If these settings

are not configured to match your wireless router’s requirements, the camera will not be able toconnect to your wireless router and all app features will become unavailable.

6 Configure the settings as needed and then tap [OK].

Note:R If you make a mistake while configuring the camera to use a static IP address and you can no longer

connect to the camera, reset the camera ( “Resetting the HD camera’s settings”, Page 81), and thenset up the camera again by following the initial setup procedure (see “Setting up the HD camera”,Page 58).

[Port Forwarding] settingsThese settings are only required if you need to configure your wireless router’s port forwarding feature inorder to connect to the camera while away from home.

Important:R In order to use this feature, you must first configure the camera to use a static IP address ( “Changing

IP settings”, Page 80).

1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Wireless Settings].4 Tap [Port Forwarding].5 Turn on the [Enable] radio button.

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6 Tap field number 1 and enter the desired port number.R A value must be assigned to each port.R Only port numbers 62000–63000 can be assigned.R Configure your wireless router’s port forwarding feature to forward these ports to the static IP

address that you have assigned to the camera.7 When finished, tap [OK].

[MTU Settings] (maximum data size setting)This setting affects how data is sent over the network. Typically this setting does not need to be changed.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings] ® [Wireless Settings].4 Tap [MTU Settings].5 Select the desired value and then tap [OK].

Deleting wireless access pointsThe app remembers the SSIDs of wireless routers that you use at home to connect to the camera; it canremember 10 SSIDs, and saves them in the wireless access point list. If the list is full and you try toconnect to the camera using a new SSID while at home, the app may connect to the camera over theInternet even though you are at home. In this case, we recommend deleting unused SSIDs from thewireless access point list.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].4 Tap [Wireless Access Point].5 Select the wireless access point that you want to delete and then tap [Delete].

Note:R You cannot delete the wireless access point that your mobile device is currently connected to.

Updating the HD camera’s firmwareYou can use this feature to check for a newer version of the camera firmware (i.e., system software). If anewer version is found, you can update the firmware.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Firmware Update].R The camera will connect to the Internet and check for a newer version of its firmware.


Resetting the HD camera’s settings1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].

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4 Tap [Reset HD Camera].5 Select the desired feature.

– [Reset All Settings]: Resets all camera settings, including wireless settings.– [Reset HD Camera Settings]: Resets all camera settings except wireless settings.– [Reset Wireless Settings]: Resets wireless settings only.

6 Follow the on-screen instructions.7 If you selected [Reset HD Camera Settings]

The procedure is complete.If you selected [Reset All Settings] or [Reset Wireless Settings]Wait for the camera’s LED indicator to light in green, then set up the camera again by following theinitial setup procedure (see “Setting up the HD camera”, Page 58).

Using the camera’s reset buttonYou can use the camera’s reset button to reset the camera’s wireless settings. Use this procedure if youhave trouble setting up the camera.1 Plug in the camera.2 Using an object with a thin tip, press and hold the reset button on the back of the camera for about

10 seconds, then release the button when the camera beeps.

R The camera’s settings are reset.3 Wait for the camera’s LED to light in green.

Note:R After resetting the camera, you cannot use the camera again until it is set up. You can set up the

camera again by following the initial setup procedure (see “Setting up the HD camera”, Page 58).

System expansion

Registering other mobile devices to the HD cameraTo register a mobile device to the camera, use the procedure described in “Registering additional mobiledevices to the camera”, Page 59.

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Adding another HD cameraYou can register your mobile device to multiple HD cameras and monitor each of them from your mobiledevice. Use the following procedure to add another HD camera.1 From the [HomeHawk] app home screen, tap ® [Add Camera(s)].2 Tap [Indoor HD Camera].3 iPhone, iPad users

Continue from step 5 of the initial setup procedure ( “Initial setup for iPhone, iPad”, Page 58).

Android device usersContinue from step 5 of the initial setup procedure ( “Initial setup for Android devices”, Page 59).

Deregistering your mobile deviceYou can use this procedure to make the app “forget” its registration to the camera.1 Display the camera list.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Remove HD Camera].4 Select the camera that you want to deregister your mobile device from.5 Follow the on-screen instructions.

Note:R If the app cannot connect to the selected camera, you will be prompted to try again later ([Try Later])

or continue with deregistration ([Forget Camera]).If you select [Forget Camera], the camera will be removed from your app’s list of available cameras,but your mobile device will remain registered to the camera. In this case, you can use another mobiledevice to deregister your mobile device from the camera using the procedure described in “Using onemobile device to deregister another mobile device”, Page 83.

Using one mobile device to deregister another mobile deviceYou can use this procedure to make the camera “forget” its registration to another mobile device.1 View live images from the desired camera.2 Open the options menu (see “Displaying the options menu”, Page 60).3 Tap [Settings].4 Tap [Deregister the Mobile Device].5 Select the desired mobile device, and then tap [OK].

Note:R If you use this procedure to deregister the mobile device you are using to perform the procedure, and if

there are no other cameras or access points that the app can connect to, the initial setup screen isdisplayed.

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Appendix

Open source software informationR Parts of this product use open source software supplied based on the relevant conditions of the Free

Software Foundation’s GPL and/or LGPL and other conditions. Please read all license information andcopyright notices related to the open source software used by this product. This information isavailable at the following web page:{{"www.panasonic.net/pcc/support/tel/homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/homenetwork/")}}At least three (3) years from delivery of this product, Panasonic Corporation will give to any third partywho contacts us at the contact information provided below, for a charge of no more than the cost ofphysically distributing source code, a complete machine-readable copy of the corresponding sourcecode and the copyright notices covered under the GPL and the LGPL. Please note that softwarelicensed under the GPL and the LGPL is not under warranty.{{"www.panasonic.net/pcc/support/tel/homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/homenetwork/")}}

Software informationR The End User License Agreement (EULA) for the [HomeHawk] app is available at the following web

page:{{"www.panasonic.net/pcc/support/tel/homenetwork/"|tolink("http://www.panasonic.net/pcc/support/tel/homenetwork/")}}

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General informationIf you experience any trouble while using this product, the following information will solve most problems.If the trouble persists, refer to the appropriate section in this chapter according to the trouble you areexperiencing.

For the latest troubleshooting information, visit {{"https://panasonic.net/cns/pcc/support/homehawk"|tolink("https://panasonic.net/cns/pcc/support/homehawk")}}.

PowerUse these steps to make sure that all devices are receiving power.

1 Make sure the following devices are turned on. Check all AC adaptor connections and that all powerswitches are switched on.Refer to the operating instructions included with the device for more information.– Access point– Cameras– Wireless router– Cable or DSL modem– Network switch

2 Make sure the electric outlets used to power the devices are functioning. If an electric outlet can beturned on and off by a switch, make sure the switch is turned on.

3 Make sure the batteries installed in all devices have adequate charge remaining.Check the camera battery level ( “Camera battery level”, Page 49). Refer to the Installation Guideincluded with your device for information about charging batteries.

Network devicesUse these steps to make sure that each of your network devices and your Internet connection areworking properly.

1 Make sure all cables connected between your wireless router and any other network devices arefunctioning and connected properly.

2 Make sure that devices connected to your wireless router can connect to the Internet.→Refer to the operating instructions included with your wireless router for troubleshooting

information if necessary. For some Internet connection issues, you may need to contact yourInternet service provider.

System connectionUse these steps to make sure that your mobile device can connect to your devices.

1 Make sure that the access point is connected to your wireless router.→Disconnect the access point’s AC adaptor, connect it again, and wait for the access point to start

up. If the access point’s LED indicator remains blinking in green after a few minutes, check ifDHCP (Dynamic Host Configuration Protocol) is operating for the wireless router.

2 Make sure your HD camera can connect to your wireless router.→Disconnect the HD camera’s AC adaptor, connect it again, and wait for the camera to start up. If

the camera’s LED indicator remains blinking in white after a few minutes, the camera is notconnected to your wireless router.In this case, set up the HD camera again by following the initial setup procedure (see “Setting upthe HD camera”, Page 58).

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In this case, deregister the HD camera from your mobile device ( “Deregistering HD cameras”,Page 39), and then register it again ( “Registering HD cameras”, Page 25).

3 Make sure your mobile device can connect to your access point while you are at home.→Check your mobile device’s wireless network settings and confirm that it is connected to your

wireless router.Next, use the [HomeHawk] app to connect to the access point, and confirm that or are not displayed in the live camera image screen ( “Viewing the live camera image screen”,Page 44), camera image/recording list screen ( “Viewing the camera image/recording list screen”,Page 42), or playback screen ( “Playing back recordings”, Page 47).

4 Make sure your mobile device can connect to your HD camera while you are at home.→Check your mobile device’s wireless network settings and confirm that it is connected to your

wireless router.Next, use the [HomeHawk] app to connect to the camera.

5 Make sure your devices are registered to the access point. Register them if they are not( “Registering devices”, Page 24).→Check the home screen ( “Using the home screen”, Page 18) or camera image/recording screen

( “Viewing the camera image/recording list screen”, Page 42). If a camera is displayed, it isregistered; if it is not displayed, it is not registered.

6 Make sure your cameras have adequate signal strength.→Check the signal strength ( “Camera signal strength”, Page 49) and move devices closer to the

access point if necessary.

Date and time settingsMake sure the date and time settings for the access point are correct.→Adjust the access point’s date and time setting ( “Time adjustment”, Page 27) as necessary.

Information on Disposal in other Countries outside the European Union

These symbols are only valid in the European Union. If you wish to discard these items, please contactyour local authorities or dealer and ask for the correct method of disposal.

Note for the battery removal procedureRefer to the “Battery removal procedure” in the Installation Guide supplied with the product.

MessagesThe following messages may be displayed in the Notifications Center (for iPhone, iPad) and the statusbar (for Android devices).

[Recording Error (No SD Card)] is displayedR There is no SD card inserted in the access point.

→Insert a memory card in the access point.

[Recording Error (Memory full)] is displayedR There is no space in the SD card.

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→Insert a new SD memory card into the access point or enable overwrite recording ( “Recordingsettings”, Page 26).

[Recording Error (SD card error)] is displayedR There is a problem with the SD card.

→Check the SD card.

[Access Point update failed] is displayedR An error occurred while updating the access point.

→Check all connections to the access point and try again.

Initial setupI cannot perform initial setupR Your mobile device is connecting to a different wireless router during the initial setup procedure.

→If your mobile device can connect to other nearby wireless routers, we recommend you turn them offor “forget” their settings while performing initial setup.

Connecting from your mobile deviceRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

The connection is slow or disconnects while away from homeR There is too much traffic on your home network or on the mobile device’s network.

→Wait for network traffic to decrease.

I cannot connect to my devicesR You replaced your wireless router with a new router, or changed your wireless router’s SSID (i.e.,

network name) or password.→Your mobile device may have old SSID information. Delete the SSID information in [Home Wireless

Network SSID] ( “Home wireless network SSID features”, Page 38).→Deregister the HD camera from your mobile device ( “Deregistering HD cameras”, Page 39), and

then register it again ( “Registering HD cameras”, Page 25).R Your wireless router at home is connected to another router.

→If your wireless router is connected to another router, make sure your network is configured so thatyour mobile device and the access point can communicate over your home network. Werecommend making sure the DHCP feature of only one router is enabled and setting the otherrouters to “access point mode” or “bridge mode”.

→If your wireless router is connected to another router, make sure your network is configured so thatyour mobile device and the HD camera can communicate over your home network. We recommendmaking sure the DHCP feature of only one router is enabled and setting the other routers to “accesspoint mode” or “bridge mode”.

I cannot connect while away from homeR You are using a public wireless network.

→Network traffic, network conditions, and the network provider’s settings or policies may prevent theconnection. Use a private wireless network or your mobile network service provider’s wirelessnetwork (3G, 4G, etc.).

Sometimes I cannot connect while at homeR There is too much traffic on your home network.

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→Wait for network traffic to decrease.→Refer to the operating instructions included with your wireless router for other possible solutions.

R Your mobile device is discovering too many nearby wireless networks.→Move your mobile device closer to your wireless router.

R Your mobile device has too many wireless networks stored in its wireless network list.→Use your mobile device’s “forget this wireless network” feature and delete any unnecessary/unused

wireless networks from the list. Refer to your mobile device’s operating instructions or support sitefor details.

I cannot connect to the HD camera while at home ([Connection unsuccessful] is displayed)R Your wireless router uses the 2.4 GHz band and the 5 GHz band (this is sometimes called a “dual

band” configuration), and your mobile device and HD camera cannot communicate.→Dual band configurations are acceptable as long as devices that connect via the 2.4 GHz band are

able to communicate with devices that connect via the 5 GHz band. For example, if you haveconfigured your wireless router to use the 5 GHz band for normal use and the 2.4 GHz band for a“guest network”, devices that connect using the 2.4 GHz band cannot connect to devices thatconnect using the 5 GHz band. Refer to the operating instructions included with your wireless routerfor details.

→Make sure your mobile device and HD camera are using the same band (2.4 GHz or 5 GHz) toconnect to the wireless router. One way to do this is to make sure your wireless router uses differentSSIDs (i.e., network names) for each band, and then make sure that your mobile device and HDcamera are connecting via the same SSID.To change the SSID that your mobile device is using for wireless communication, change yourmobile device’s wireless network settings.To change the SSID that the HD camera is using for wireless communication, reset the HDcamera’s wireless settings ( “Using the camera’s reset button”, Page 82) and then set up thecamera again.

I forgot the login password for the access point→Connect to the access point while at home and change the password. (The password is not required

when your mobile device is connected to the same wireless router as the access point.)→If for some reason you cannot connect to the access point while at home and change the password,

force the access point to reset its settings ( “Resetting an access point”, Page 28) and then configurethe access point again.

I forgot the login password for the HD camera→Set up the HD camera again by deregistering the camera from your mobile device ( “Deregistering HD

cameras”, Page 39), and then registering it again ( “Registering HD cameras”, Page 25).→Set up the HD camera again by following the initial setup procedure (see “Setting up the HD camera”,

Page 58).

Notification featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

Status notifications are not receivedR Status notification features are disabled.

→Make sure the desired type of notifications are enabled.For notifications sent from the access point, see “Notification settings”, Page 35 and “Modesettings”, Page 28.For notifications sent from the HD camera, see “[Notification Settings]”, Page 78.

R Your mobile device’s notifications feature is disabled for the [HomeHawk] app.

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→Enable your mobile device’s notifications feature.R Too many notifications were sent during this calendar month.

→If an excessive number of notifications (i.e., thousands of notifications) were sent during thiscalendar month, an error message is displayed and no additional notifications can be received thiscalendar month. Notifications will be received again when the new month starts.

R iPhone, iPadToo many notifications were sent in a short amount of time.→If many notifications are sent in a short time, in some cases only the last notification may be

received. This is a characteristic your mobile device’s notifications service.

Status notifications are received lateR Notifications are not received in real time; it may take some time for notifications to be received. This is

not a malfunction.R Too many notifications were sent in a short amount of time.

→If many notifications are sent in a short time, notifications may be received late. This is acharacteristic your mobile device’s notifications service.

Front door camera and outdoor camera featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

[Camera update failed] is displayedR An error occurred while updating the camera.

→Fully charge the camera and try again.

I fully charged the camera (the charging LED indicator is lit in red), but its operation time seemsto be shorter than usualR The temperature of the location where the camera is being used is too low.

→Use the camera in a location with a higher temperature.

The camera will not charge (the charging LED indicator blinks quickly in red)R You are charging the camera in a location outside of the camera’s specified charging temperatures.

→Charge the camera in a location with a temperature between 5 °C and 40 °C (41 °F and 104 °F).

No sound is heard in camera recordingsR If is displayed next to the recording in the recording list, the system is configured to not record audio

when recording camera images.→Change the [Recording with Sound] setting ( “Recording sound”, Page 50).

R The volume is turned down on your mobile device.→Adjust the volume of your mobile device.

Colors in camera images appear different from normalR The camera is aimed at a dark location, or it is nighttime.

→If there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings ( “Using night vision”, Page 51). In this case, colors mayappear different from normal.

Colors in front door camera images appear washed outR Lighting conditions are poor or inconsistent.

→Adjust the camera’s brightness ( “Changing the brightness”, Page 52).→Place the camera in a different location or position.

Condensation forms on the cameraR Extreme temperature changes are causing condensation to form.

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→Wipe the outer surface of the camera with a soft dry cloth.→Use the camera in a location that does not have extreme temperature changes.

There is a long delay when talking to the camera while away from homeR Your mobile device’s network connection is slow or congested.

→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 52).

Images are poor at night when the camera is installed in front of a windowR Night vision mode is causing images to have poor quality.

→Turn off night vision mode ( “Using night vision”, Page 51).

LEDs light at nightR Night vision mode is enabled and automatically turns on LEDs at night.

→Turn off night vision mode or set it to [Monochrome] ( “Using night vision”, Page 51).

Note:R Turning off night vision mode will reduce the visibility of images at night.

Camera images are not displayed at first while away from home, and are displayed after sometime passesR Your mobile device’s network connection is slow or congested.

→Wait for network traffic to decrease.→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 52).

I have to wait a long time before camera images are displayed while away from homeR There is too much traffic on your home network or on the mobile device’s network.

→Wait for network traffic to decrease.

Camera images are not displayed, and [Loading...] is displayed for a long period when I try toview camera images while away from homeR The protocol used for communication is not compatible with your network.

→Set the [Remote Access Mode] setting to [TCP] ( “Remote access mode settings”, Page 38).

The camera’s sensor is triggered too easilyR The camera’s motion detection features are too sensitive.

→Reduce the sensitivity of the camera’s sensors, see “Motion sensitivity”, Page 53.R The camera’s detection area is too large.

→Limit the detection area so that the camera ignores motion in unneeded areas of the camera’simage, i.e., reduce the camera’s detection area ( “Detection area”, Page 53).

R The camera’s settings are not suited to the environment.→Review the information in the Installation Guide included with your camera about sensor features

and installation environment.→Front door cameras and outdoor cameras can detect motion visually (i.e., when an area of the

camera’s image changes brightness). For this reason, false detections may occur in the followinglocations.False detections caused by predicable movement in a specific area of the camera image– Areas where fixed objects move in the wind, such as tree branches or hanging laundry– Areas where animals move in a limited area, such as birds in a nest or small animals close to the

ground– Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on

at night, or vehicles pass by at night with their headlights or brakelights onYou can prevent these false detections by adjusting the position of the camera, by limiting thedetection area so that the camera ignores motion in unneeded areas of the camera’s image( “Detection area”, Page 53) or lowering the sensitivity of sensors ( “Motion sensitivity”, Page 53).False detections caused by unpredictable movement in any area of the camera image– Areas where birds or flying insects move in front of the camera

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– Areas where rain, snow, hail, or tree leaves fall in front of the cameraYou can prevent these false detections by adjusting the position of the camera or lowering thesensitivity of sensors ( “Motion sensitivity”, Page 53).

[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayedR The camera is used in an environment with a temperature that exceeds -20 °C or 50 °C (-4 °F to

122 °F).→Use the camera in an environment with temperatures within -20 °C to 50 °C (-4 °F to 122 °F).

HD camera sensor featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

Notifications are not receivedR The desired notification type is not enabled.

→Enable the desired notification type ( “[Notification Settings]”, Page 78).R The camera’s date and time setting is incorrect.

→Adjust the date and time setting ( “HD camera device profiles”, Page 79).

Sensor detections are not displayed in the sensor historyR The desired feature is not enabled.

→Make sure the desired feature is enabled and configured as desired ( “Temperature sensor”,Page 73, “Sound sensor”, Page 73).

R The camera’s date and time setting is incorrect.→Adjust the date and time setting ( “HD camera device profiles”, Page 79).

Colors in camera images appear different from normalR The camera is aimed at a dark location, or it is nighttime.

→If there is not adequate light to illuminate the subject, such as at night, the camera switches to nightvision mode depending on the settings ( “Night vision mode”, Page 76). In this case, colors mayappear different from normal.

Images are poor at night when the camera is installed in front of a windowR Night vision mode is causing images to have poor quality.

→Turn off night vision mode ( “Night vision mode”, Page 76).

Infrared LEDs light at nightR Night vision mode is enabled and automatically turns on infrared LEDs at night.

→Turn off night vision mode ( “Night vision mode”, Page 76).

Note:R Turning off night vision mode will reduce the visibility of images at night.

Amazon Alexa featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

My Amazon Alexa device does not respond to my voice commandsR You have not set up your Amazon Alexa device for use with the [HomeHawk] app.

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→Set up your Amazon Alexa device for use with the [HomeHawk] app ( “Linking with your AmazonEcho Show”, Page 32).

R You said an incorrect voice command.→Say the correct voice commands ( “Using Amazon Alexa to control devices”, Page 33).

Images are not displayed or not displayed smoothly on Amazon Echo ShowR The bit rate setting is too high.

→Lower the bit rate setting ( “Adjusting the bit rate for Amazon Echo Show and Google Home”,Page 26).

Google Home featuresRefer to the following after checking the general troubleshooting information described in “Generalinformation”, Page 85.

My Google Home device does not respond to my voice commandsR You have not set up your Google Home device for use with the [HomeHawk] app.

→Set up your Google Home device for use with the [HomeHawk] app ( “Linking with your GoogleHome”, Page 34).

R You said an incorrect voice command.→Say the correct voice commands ( “Using Google Home to control devices”, Page 35).

Images are not displayed or not displayed smoothly on my TV via ChromecastR The bit rate setting is too high.

→Lower the bit rate setting ( “Adjusting the bit rate for Amazon Echo Show and Google Home”,Page 26).

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Compatible environmentsFor best results when viewing this document, we recommend the following environments.

When using a computer– Internet Explorer 9 or later– Firefox, latest version– Google Chrome, latest version– Safari 4.1 or later

When using a mobile device– iOS 10.0 and later– Android 4.1 and later

Note:R Internet Explorer 8 and earlier versions are not supported.R Some content may not be displayed properly when using Android 4.0.

Terms used in this documentR The access point supports microSD, microSDHC, and microSDXC memory cards. In this document,

the term “SD card” is used as a generic term for any of the supported cards.

TrademarksR iPhone and iPad are registered trademarks of Apple Inc.R Amazon, Echo Show, Alexa, Echo Spot, Fire and all related logos are trademarks of Amazon.com, Inc.

or its affiliates.R Android, Google Play, and Google Home are trademarks of Google Inc.R microSDHC, microSDXC Logos are trademarks of SD-3C, LLC.R All other trademarks identified herein are the property of their respective owners.

Other informationR The suffix is omitted from most model numbers listed in this document. It is included only when

relevant.R Screen shots and icons that appear in this document are for reference only. Actual appearance varies

depending on your mobile device, its operating system and display language, the devices that areregistered to the access point, the current status of the access point and its connected devices, etc.

R Illustrations in this document may vary from the appearance of the actual product.R Design and specifications are subject to change without notice.

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Notes

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PNQP1406WA/eng CC1803YK3108

Documents

User尽 Guide (English)vGop0S.pdfRAccess point initial setup and mobile device registration Refer to the Installation Guide included with your access point. RDevice registration (if