User Guide (End Users)€¦ · Workspace supports access from multiple devices, including computers running Windows OSs, iPads, iPhones, and Android smart devices. With Workspace,

Workspace

User Guide (End Users)

Date 2020-06-29

Contents

1 Basic Concepts.......................................................................................................................... 11.1 Getting to Know Workspace................................................................................................................................................11.2 Software Client......................................................................................................................................................................... 11.3 Mobile Terminal....................................................................................................................................................................... 11.4 Desktop....................................................................................................................................................................................... 1

2 Common Operation................................................................................................................ 32.1 Logging In to a Desktop Using an SC.............................................................................................................................. 32.2 Logging In to a Desktop Using an SC (Using a Proxy for Internet Access)........................................................ 52.3 Logging In to a Desktop Using a Browser...................................................................................................................... 72.4 Logging In to a Desktop Using a Mobile Terminal (Android)................................................................................. 92.5 Logging In to a Desktop Using a Mobile Terminal (iOS)....................................................................................... 112.6 Risky Operations................................................................................................................................................................... 142.7 Failure When Connecting to Desktops.......................................................................................................................... 172.8 HDPDeviceHelper Peripheral Assistant......................................................................................................................... 17

3 FAQs..........................................................................................................................................193.1 What Devices Can Be Used to Log In to Workspace?..............................................................................................193.2 What Are the Precautions for Using Workspace?......................................................................................................193.3 What OSs Can Run on Workspace?................................................................................................................................223.4 Can I Upgrade OSs by Myself?......................................................................................................................................... 223.5 How Do I Install Applications on the Desktop?......................................................................................................... 223.6 What Software Is Compatible with Workspace?........................................................................................................233.7 How Does Workspace Manage Peripherals?...............................................................................................................233.8 Does Workspace Support Personalized Settings?......................................................................................................233.9 How Do I Log In to the Desktop for Maintenance Using VNC?...........................................................................243.10 How Do I Check the Network Status of Desktops?................................................................................................243.11 How Do I Change the Login Password?..................................................................................................................... 263.12 How Do I Change the Login Password (Mobile Client)?...................................................................................... 263.13 Can Data in Workspace Be Saved for a Long Time?..............................................................................................273.14 How Do I Use a Local Printer for Printing?............................................................................................................... 273.15 How Do I Use a Network Printer for Printing?........................................................................................................ 273.16 What Should I Do If I Cannot Connect to the Desktop?.......................................................................................283.17 What Should I Do If the Desktop Freezes When Using Workspace?............................................................... 28

WorkspaceUser Guide (End Users) Contents

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3.18 What Should I Do If I Forget the Password?.............................................................................................................303.19 What Should I Do If the Account Is Locked?............................................................................................................ 313.20 What Should I Do If I Fail to Log In to the GPU Desktop Using an SC?......................................................... 313.21 How Do I Partition a Hard Disk Larger than 2 TB?................................................................................................ 31

A Change History...................................................................................................................... 33

B Glossary................................................................................................................................... 35

WorkspaceUser Guide (End Users) Contents

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1 Basic Concepts

1.1 Getting to Know WorkspaceWorkspace is a public cloud service that employs cloud computing technology toprovide users with Windows desktops and applications of PCs as cloud services.

● Storing applications on the cloud ensures service reliability.

With Workspace, all applications and services are processed in the data center,ensuring service reliability and performance. The stable running ofapplications reduces costs on the management and maintenance of officeenvironments.

● A seamless switchover enables mobile office.

Traditionally, users can only use dedicated devices to access their desktops.Workspace supports access from multiple devices, including computersrunning Windows OSs, iPads, iPhones, and Android smart devices. WithWorkspace, you can save and obtain files, and use applications anytime andanywhere, implementing mobile office.

1.2 Software ClientA software client (SC) runs on local PCs running Windows OSs and is used forlogging in to and using Workspace.

1.3 Mobile TerminalA mobile terminal is a mobile device used for logging in to and using Workspace,including iPads, iPhones, and Android smart devices.

1.4 DesktopA desktop is a virtual computer system where desktop agent software is installedand that can interact with desktop management components.

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Workspace deposits all desktops in the data center for unified management. Endusers can access the desktop by using SCs, browsers, or mobile terminals to obtaincomplete PC-like user experience.

Desktops can be classified into the following types based on the assignmentmode:● Dedicated desktop: Each user exclusively uses a desktop.● Shared desktop: In time-based reuse mode, each desktop can be used by only

one user at a time.● Pooled desktop: Multiple desktops form a desktop pool for multiple users to

use. Each user can use any idle desktop in the desktop pool.

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2 Common Operation

2.1 Logging In to a Desktop Using an SC

Scenario

Download, install, and configure an SC, and then log in to Workspace from thelogin address in the notification email using the SC.

When you access the Internet using a proxy, log in to your desktop by following theinstructions in 2.2 Logging In to a Desktop Using an SC (Using a Proxy for InternetAccess).

The procedure for logging into desktops in this section takes the Windows PC as anexample. Operations for logging in to the SC on PCs running other operating systems areslightly different.

Prerequisites

Required software has been downloaded and installed. For details, see Table 2-1.

Table 2-1 Software packages

SoftwarePackage

Description How to Obtain

AccessClient.msi

Applies to WindowsPC

https://obs.otc.t-systems.com/obs-workspace-share/AccessClient.msi

Procedure

Step 1 After the SC is installed, double-click the CloudClient icon on the desktop to startthe SC.

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Step 2 In the Address Manager window, click Add. In the Edit Server Info window thatis displayed, set Server Name to a customized name and set Server Address tothe address obtained from the notification email.

The Edit Server Info window is displayed automatically upon your first login to thedesktop.

Step 3 Click Ok to save the configuration information, as shown in Figure 2-1.

Figure 2-1 Edit Server Info

Step 4 Click Launch to go to the desktop login page.

Step 5 On the desktop login page, enter your domain account and password, and clickLogin to go to the desktop list page.

Step 6 On the desktop list page, click to log in to the desktop, as shown in Figure 2-2.

Figure 2-2 Desktop list

----End


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2.2 Logging In to a Desktop Using an SC (Using a Proxyfor Internet Access)

ScenarioLog in to a Workspace desktop using an SC when a proxy is used for Internetaccess.

The procedure for logging into desktops in this section takes the Windows PC as anexample. Operations for logging in to the SC on PCs running other operating systems areslightly different.

PrerequisitesRequired software has been downloaded and installed. For details, see Table 2-2.

Table 2-2 Software packages

SoftwarePackage

Description How to Obtain

AccessClient.msi Applies toWindows PC


ProcedureStep 1 After the software client is installed, double-click the CloudClient icon on the

desktop to start the SC.

Step 2 In the Address Manager window, click Add.

The Edit Server Info window is displayed.

Figure 2-3 Edit Server Info


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Step 3 Set Server Name to a customized name and set Server Address to the addressobtained from the notification email.

Step 4 Click Ok.

Step 5 On the Address Manager page, select the newly added server address and clickLaunch.

Step 6 Tap in the upper-right corner.

The Settings dialog box is displayed.

Step 7 On the Network tab page, select Enable HTTP Proxy.

Figure 2-4 Enabling HTTP proxy

Step 8 Click Yes.

Step 9 Enter the value for Host, Port, User Name, and Password of the proxy serverobtained from the administrator.

Step 10 Click Ok.

Step 11 On the desktop login page, enter your domain account and password, and clickLogin to go to the desktop list page.



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----End

2.3 Logging In to a Desktop Using a Browser

ScenarioLog in to a Workspace desktop using a browser. Use Internet Explorer 8, InternetExplorer 9, Internet Explorer 10, Internet Explorer 11, and Mozilla Firefox 14 orlater to log in to desktops.

When you use a proxy for Internet access, you cannot log in to your desktop using abrowser. Instead, you can log in to your desktop following the instructions in 2.2 LoggingIn to a Desktop Using an SC (Using a Proxy for Internet Access).

Procedure

A Windows PC is used as an example in the following steps. The specific operation stepsmay be different on different OSs.

Step 1 Open the browser, enter the desktop login address obtained from the notificationemail in the address box, and press Enter.

The window for logging in to the desktop is displayed.

NO TICE

If a dialog box indicating a plug-in running request is displayed in the browser,enable the plug-in to avoid any effect on proper login and use.

Step 2 Enter your domain account and password, and click Login, as shown in Figure2-6.


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Figure 2-6 Login window

Step 3 Download the client plug-in upon the first login, as shown in Figure 2-7.

Figure 2-7 Download the client plug-in



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----End

2.4 Logging In to a Desktop Using a Mobile Terminal(Android)

ScenarioFusionAccess is an application installed on a mobile terminal and used foraccessing and using Workspace desktops. If you need to use Workspace desktopsto work at home or during your trips, you can download FusionAccess to yourAndroid device and use it to access and use Workspace desktops.

Procedure

Step 1 Open the application store (Google Play Store) on your Android mobile terminal.

Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your Androidmobile terminal.

Step 5 Tap Add Account.

Step 6 On the Add page that is displayed, set Label to customized description, setAddress and User Name to the address and username obtained from thenotification email, and set Password to the new password.

Step 7 Tap save in the upper-right corner to save the configuration.


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Figure 2-9 Configuration

Step 8 On the home page of the FusionAccess software, tap the Label you set to log into the desktop.

The following figure shows the functions of the shortcut menus on the desktop.


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Figure 2-10 Desktop

----End

2.5 Logging In to a Desktop Using a Mobile Terminal(iOS)

Scenario

FusionAccess is an application installed on a mobile terminal and used foraccessing and using Workspace desktops. If you need to use Workspace desktopsto work at home or during your trips, you can download FusionAccess to your iOSdevices and use it to access and use Workspace desktops.

Procedure

Step 1 Open App Store on your iOS mobile terminal.

Step 2 Search for FusionAccess.

Step 3 Download and install the FusionAccess desktop client software.

Step 4 After the FusionAccess software is installed, open the software on your iOS mobileterminal.


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Step 5 Tap New Account.

Step 6 Tap in the upper-right corner.

The New Account page is displayed.

Step 7 Set Description to customized description, set Address and User Name to theaddress and username obtained from the notification email, and set Password tothe new password.

Step 8 Tap Save in the upper-right corner to save the configuration.


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Figure 2-11 Configuration

Step 9 On the home page of the FusionAccess software, tap the desktop description youset to log in to the desktop.

The following figure shows the functions of the shortcut menus on the desktop.


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Figure 2-12 Desktop

----End

2.6 Risky OperationsWorkspace desktops provide on-demand services based on network resources andwork depending on OSs and network configurations in desktops. This sectiondescribes some risky operations on desktops.

Risky Operations (Processes and Services)1. Change the default service and startup options in the system configuration.

Figure 2-13 shows the Services and Startup options.


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Figure 2-13 Services and startup

2. Disable HDP services shown in Figure 2-14.

Figure 2-14 HDP services

3. Uninstall programs shown in Figure 2-15.


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Figure 2-15 Programs

4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in TaskManager.

Risky Operations (Network)1. Disable NICs, and disable or modify network configurations.2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall

exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Risky Operations (Others)1. Delete files or folders in C:\Program Files\Huawei listed in Figure 2-16.

Figure 2-16 Folders

2. Enable the sleep function on desktops. The sleep function is disabled fordesktops by default, as shown in Figure 2-17.

Figure 2-17 Sleep function


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3. Modify the configuration file of the HDP client (AccessAgent).4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.5. Install a customized screensaver with complex transformation functions,

which consumes system resources and causes a delay in desktop access.

2.7 Failure When Connecting to DesktopsDuring the use of Workspace desktops, desktops may fail to be connected due to

misoperations. If this happens, you can click to restart the desktops to resolvethe problem.

If desktops cannot be restarted or you cannot log in to the desktops after they are

restarted, click to forcibly restart the desktops. Data that is not saved may be lost afterthe desktops are forcibly restarted. Therefore, exercise caution when forcibly restartingdesktops.

2.8 HDPDeviceHelper Peripheral AssistantIf you encounter peripheral configuration problems when using Workspace, youcan use HDPDeviceHelper.

Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripheralsfollowing the instructions.


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Figure 2-18 vDesk


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3 FAQs

3.1 What Devices Can Be Used to Log In to Workspace?You can log in to Workspace using SCs, browsers, Android terminals, and iOSterminals.

3.2 What Are the Precautions for Using Workspace?Workspace desktops provide on-demand services based on network resources andwork depending on OSs and network configurations in desktops. This sectiondescribes some risky operations on desktops.

These operations do not need to be adjusted. If special modification is required,contact the administrator for confirmation.

Risky Operations (Processes and Services)1. Change the default service and startup options in the system configuration.

Figure 3-1 shows the Services and Startup options.

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Figure 3-1 Services and startup

2. Disable HDP services shown in Figure 3-2.

Figure 3-2 HDP services

3. Uninstall programs shown in Figure 3-3.


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Figure 3-3 Programs

4. End the LOCAL SERVICE, NETWORK SERVICE, or SYSTEM processes in TaskManager.

Risky Operations (Network)1. Disable NICs, and disable or modify network configurations.2. Run the script or command for modifying a route, such as route DELETE *.3. Delete ports 28511, 28512, 28521, and 28522 from Windows firewall

exception options.4. Enable software or tools, such as the IPsec, that can restrict network traffic.

Risky Operations (Others)1. Delete files or folders in C:\Program Files\Huawei listed in Figure 3-4.

Figure 3-4 Folders

2. Enable the sleep function on desktops. The sleep function is disabled fordesktops by default, as shown in Figure 3-5.

Figure 3-5 Sleep function


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3. Modify the configuration file of the HDP client (AccessAgent).

4. Run Rabbit Magic or Wopti Utilities to clean or optimize the registry.

5. Install a customized screensaver with complex transformation functions,which consumes system resources and causes a delay in desktop access.

3.3 What OSs Can Run on Workspace?Workspace runs Windows Server 2008 R2 or Windows Server 2016 and deliversthe Windows 7 or Windows 10 desktop environment.

3.4 Can I Upgrade OSs by Myself?Workspace must use OSs provided by OPEN TELEKOM CLOUD or OSs made basedon the OSs provided by OPEN TELEKOM CLOUD. You are not allowed to upgradean OS but can install OS patches.

3.5 How Do I Install Applications on the Desktop?By default, end users are configured as local administrators and can installapplications. Administrators can modify the settings to prevent end users frominstalling applications.

An end user can install applications on the desktop using the following methods:

The administrator must enable necessary policies and perform required configurationsbefore the following methods are used.

Method 1: using file copy

1. Download required applications to the local PC.

2. Copy the applications from the local PC to the desktop and install them.

Method 2: using USB flash drive copy

Copy the applications from the USB flash drive to the desktop and install them.

Method 3: using the Internet

Download the applications from the Internet to the desktop and install them.

Method 4: using private images

Contact the administrator to create the required desktop.

Method 5: using application pushing

Contact the administrator to push the required applications to your desktop andinstall them.


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3.6 What Software Is Compatible with Workspace?Software that works with Workspace must be compatible with Windows Server2008 R2 or Windows Server 2016.

3.7 How Does Workspace Manage Peripherals?If you encounter peripheral configuration problems when using Workspace, youcan use HDPDeviceHelper.

Choose Start > Huawei vDesk. Start HDPDeviceHelper and configure peripheralsfollowing the instructions.

Figure 3-6 vDesk

3.8 Does Workspace Support Personalized Settings?By default, after logging in to Workspace, end users can personalize items, such aswallpapers, icons, and shortcuts for OSs. The settings will be retained until thenext modification.

Administrators can use policies, such as USB Redirection, Printer Redirection,File Redirection, and Clipboard Redirection to control data transmission andperipheral access permission between end users and Workspace.


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NO TICE

Installing a customized screensaver with complex transformation functionsconsumes system resources and causes a delay in desktop access.

3.9 How Do I Log In to the Desktop for MaintenanceUsing VNC?

If you cannot log in to your desktop normally, you can log in to the desktop formaintenance using VNC.

This function does not apply to scenarios where DirectConnect is used to access desktops.

The procedure is as follows:

1. Log in to the desktop and enter the desktop list page.

2. Click , as shown in Figure 3-7.The VNC self-help console is displayed.

If a black screen occurs, click Send CtrlAltDel in the upper-right corner of the window.

Figure 3-7 Self-help console

3.10 How Do I Check the Network Status of Desktops?Perform the following operations to check the network status of desktops anddetermine the network segment where the fault occurs.


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Procedure

Step 1 Log in to the desktop.

Step 2 Move the cursor to the upper area of the desktop.

The floating window is displayed, as shown in Figure 3-8.

Figure 3-8 Floating window

Step 3 Click Network.

The Connection Status dialog box is displayed.

When the network connection is good, the network indicator is steady green. When thenetwork connection is poor, the network indicator is steady yellow. When the networkconnection is bad, the network indicator is steady red.

Step 4 On the Connection Status page, check Round-Trip Time. Figure 3-9 shows thenetwork connection status.

Figure 3-9 Network connection status

Step 5 Click Start. In the Search programs and files text box, type cmd, and press Enter.

Step 6 In the command-line interface, run the following command to check the networkconnectivity between the desktop and the terminal:

ping Internet access address of the desktop

The Internet access address of the desktop can be found in the desktop provisioningnotification email.


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Step 7 Determine the network segment where the fault occurs based on the results inStep 4 and Step 6.● If the network latency in Step 4 and Step 6 is large, the public network is

faulty.● If the network latency in Step 4 is large but that in Step 6 is small, the

internal network of Workspace is faulty.

----End

3.11 How Do I Change the Login Password?The passwords of accounts in the system must be changed periodically. Therecommended interval is three months. The minimum validity period of apassword is two days.

You can perform the following steps to change the login password on the WI(desktop login page).

Step 1 Use the original domain account and password to log in. The desktop list page isdisplayed.

Step 2 On the desktop list page, click . Then click .

Step 3 Enter Old Password, New Password, and Confirm Password.

Step 4 Click OK.

----End

3.12 How Do I Change the Login Password (MobileClient)?

The passwords of accounts in the system must be changed periodically. Therecommended interval is three months. The minimum validity period of apassword is two days.

You can perform the following steps to change the login password on the WI(desktop login page) through the FusionAccess client on a mobile terminal.

Step 1 Open the FusionAccess client on the mobile terminal to go to the desktop loginpage.

You must configure the desktop login address upon your initial login.

Step 2 Enter the username and password, and click Login.

Step 3 The VM list is displayed.

Step 4 Click in the upper right corner and click Change Password.


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Step 5 The Change Password page is displayed.

Step 6 Enter Old Password, New Password, and Confirm Password, as shown in Figure3-10.

Figure 3-10 Change Password

Step 7 Choose Modify Password.

Step 8 The password is changed successfully.

----End

3.13 Can Data in Workspace Be Saved for a Long Time?Yes. End users use Workspace desktops separated from other end users.Applications, documents, settings, and other data can be saved for a long time.

3.14 How Do I Use a Local Printer for Printing?If you have configured a local printer, the printer will be selected by default. If noprinter is configured, you need to configure one. Then select the local printer fromthe printing menu and click Print.

3.15 How Do I Use a Network Printer for Printing?Any printer that resides in the same network as Workspace and is supported byWindows can be added as a network printer. After a network printer is added, youcan select the printer in applications for printing.


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3.16 What Should I Do If I Cannot Connect to theDesktop?

During the use of Workspace desktops, connections to desktops may fail due to

misoperations. If this happens, click to restart the desktops to resolve theproblem.


restarted, click to forcibly restart the desktops. Doing this may cause unsaved data tobe lost. Therefore, exercise caution when forcibly restarting desktops.

3.17 What Should I Do If the Desktop Freezes WhenUsing Workspace?

If a fault such as desktop freezing or slow response occurs when you use aWorkspace desktop, rectify the fault by performing operations provided in thissection.


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Figure 3-11 Fault locating

Method 1: Stopping Unnecessary Processes1. On the desktop, open Task Manager.2. View the processes that consume massive CPU and memory resources.3. Save user documents.4. Stop the processes that consume massive CPU and memory resources.


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NO TICE

Do not stop the processes mandatory for desktop operating. For details, see3.2 What Are the Precautions for Using Workspace?.

Method 2: Restarting the Desktop1. Save user documents.

2. Choose Start > Restart or click to restart the desktop, as shown in thefollowing figure.


restarted, click to forcibly restart the desktops. Data that is not saved may be lostafter the desktops are forcibly restarted. Therefore, exercise caution when forciblyrestarting desktops.

Figure 3-12 Self-help console

3. On the login page that is displayed, enter the user domain account andpassword.

4. In the desktop list, click to go to the desktop.

3.18 What Should I Do If I Forget the Password?If you lose or forget the login password, contact the administrator. After theadministrator processing, the password resetting link will be sent to your emailaddress by the system. You can click the link to reset the password.

NO TICE

The validity period of the password resetting link in the email is 24 hours. Resetthe password in a timely manner.


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3.19 What Should I Do If the Account Is Locked?Your account will be locked if you enter an incorrect password consecutively. If thishappens, contact the administrator to unlock the account.

3.20 What Should I Do If I Fail to Log In to the GPUDesktop Using an SC?

If your PC desktop is configured with a non-standard screen resolution, login tothe GPU desktop using an SC may fail. You can perform the following steps tosolve the problem.

Examples of standard screen resolutions: 1920 x 1080 and 1680 x 1050

Procedure

Step 1 Set a standard screen resolution, such as 1920 x 1080 or 1680 x 1050, for your PCdesktop.

Step 2 Delete the SetCLientToTop.txt file in C:\PermanenceDataPath.

Step 3 Log in to the GPU desktop again using an SC.

----End

3.21 How Do I Partition a Hard Disk Larger than 2 TB?

SymptomThe default maximum storage space of the Windows data disk is 2 TB. If thepurchased space is greater than 2 TB, the remaining space cannot be formatted.That is, the disk whose partition size is greater than 2 TB cannot be used.

Solution

Before performing the following operations, ensure that the disk data to be formatted iscleared.

Step 1 Right-click Computer on the desktop and choose Manage from the shortcutmenu. The Server Manage window is displayed. Click Disk Management on theleft. The disk management page is displayed, as shown in the following figure.


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Step 2 If the disk to be formatted is DataDisk(D:), right-click DataDisk(D:) and chooseDelete volume from the shortcut menu.

Step 3 After deleting the volume, right-click the block to which Disk 1 belongs andchoose Convertto GPT Disk from the shortcut menu.

The following figure shows the converted table:

Step 4 Right-click Unallocated and choose New Simple volume from the shortcutmenu. Format the disk as prompted.

After the disk is formatted, you can use the disk.

----End


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A Change History

Release Date What's New

2020-06-29 Optimized the figures in the following topics:● 2.4 Logging In to a Desktop Using a Mobile Terminal

(Android)● 2.5 Logging In to a Desktop Using a Mobile Terminal

(iOS)

2019-10-23 Modified the following content:Deleted descriptions about Linux client from 2.1 Logging In toa Desktop Using an SC and 2.2 Logging In to a DesktopUsing an SC (Using a Proxy for Internet Access).

2018-10-08 Accepted in OTC 3.2.

2018-09-14 Modified the following contents:● Modified the acquisition method of the software package in

2.1 Logging In to a Desktop Using an SC and 2.2 LoggingIn to a Desktop Using an SC (Using a Proxy for InternetAccess).

2018-06-21 Modified the following contents:Added SC types and description in 2.1 Logging In to aDesktop Using an SC and 2.2 Logging In to a Desktop Usingan SC (Using a Proxy for Internet Access).

2018-05-18 Added the following contents:3.12 How Do I Change the Login Password (Mobile Client)?Modified the following contents:● Added the description of desktop types in 1.4 Desktop.● Deleted the description that mobile terminals do not

support password change from 2.4 Logging In to aDesktop Using a Mobile Terminal (Android) and 2.5Logging In to a Desktop Using a Mobile Terminal (iOS).

WorkspaceUser Guide (End Users) A Change History

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Release Date What's New

2018-01-31 Modified the following contents:● Optimized the descriptions in 1.1 Getting to Know

Workspace.● Optimized the descriptions in 2.4 Logging In to a Desktop

Using a Mobile Terminal (Android).

2017-05-05 Modified the following content:● Optimized the description of getting to know Workspace in

1.1 Getting to Know Workspace.● Added the description of Google Play Store in 2.4 Logging

In to a Desktop Using a Mobile Terminal (Android).● Added captions for figures in some sections.

2017-02-20 Modified the following content:Added the FAQ for solving SC-based GPU desktop loginfailures in 3.20 What Should I Do If I Fail to Log In to theGPU Desktop Using an SC?.

2017-02-08 Modified the following content:● Added the description of basic concepts in 1 Basic

Concepts.● Added a link to the glossary.

2017-01-18 Modified the following content:● Added the FAQ to guide customers to log in to the desktop

for maintenance using VNC in 3.9 How Do I Log In to theDesktop for Maintenance Using VNC?.

● Added suggestions on periodic password change in 3.11How Do I Change the Login Password?.

2016-11-24 Modified the following content:● Added the methods for installing applications on the

desktop by end users in 3.5 How Do I Install Applicationson the Desktop?.

● Added description of forcible restart after the restart fails insome chapters.

2016-10-19 This issue is the first official release.

WorkspaceUser Guide (End Users) A Change History

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B Glossary

For details about the terms involved in this document, see Glossary.

WorkspaceUser Guide (End Users) B Glossary

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https://docs.otc.t-systems.com/en-us/glossary/index.html

Documents

User Guide (End Users)€¦ · Workspace supports access from multiple devices, including computers running Windows OSs, iPads, iPhones, and Android smart devices. With Workspace,