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8/20/2019 User Guide and Reference Manual
1/51
TRANSITION
SDM.701
USER G UIDE & R EFERENCE M ANUAL VOL. ONE
Lagos State Integrated Billing System
Author: Adey !"# Free$#!
Cre#t o! D#te: Au%u t '0( )01*
U+d#ted o!: Fe,ru#ry 1-( )01-
0
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DOCUMENT CONTROL
Change Record)
Date Author ersion Change Re!erence'1 Au% 1* Adey !"# Free$#! Dr#/t 1# No re ou Do2u$e!t1- Fe, 1- Adey !"# Free$#! Dr#/t 1, Dr#/t 1#
Contri"utors
Name #ositionLoo"$#! A+#t r# De e3o+er( So/t4#re De e3o+$e!t5u!3e Ade,o!# D6A( So/t4#re De e3o+$e!t
Ade$o3# O3#d +o U! t e#d( So/t4#re De e3o+$e!t
Re$ie%ersName #ositionO3#tu!de A3#3#de Ge!er#3 M#!#%er( So/t4#re De e3o+$e!t6#,#tu!de O8u$u Ge!er#3 M#!#%er( Te2h! 2#3 Ser 2eG,e!%# O$o3o"u! Ge!er#3 M#!#%er( I$+3e$e!t#t o! Ser 2e6 A !# D re2tor( So3ut o! De3 ery
Distri"utionCo&y No' Name Location1 L ,r#ry M# ter ) Do2u$e!t Re+o tory So/tLA6' Do2u$e!t Re+o tory Goo%3e Dr e 9 LASG 6 33 !%
1
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TABLE O( CONTENTS
Document Control''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ' )
Ch#!%e Re2ord............................................................................................................................... 1Co!tr ,utor .................................................................................................................................... 1Re e4er ....................................................................................................................................... 1D tr ,ut o!...................................................................................................................................... 1
Ta"le o! Contents'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' *
) Introduction'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''+
1.1 ur+o e....................................................................................................................... '1.) I!te!ded Aud e!2e......................................................................................................'1.' o4 the U er Gu de I Or%#! ed...............................................................................'
Feed,#2" #!d Co$$e!d .......................................................................................... ;
* NA I,ATION AND ACCESS''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''-
+ ADMINISTRATION'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''.
'.1 I!2o$+3ete Lo% ! Crede!t #3 .....................................................................................-'.) Lo% !...........................................................................................................................-'.' F# 3ed Lo% !................................................................................................................ 7'.; o$e+#%e................................................................................................................... <
'.;.1 Cu to$er O4! !% T#,....................................................................................<'.;.) U!+# d I! o 2e T#,.....................................................................................10'.;.' # d I! o 2e T#,..........................................................................................10'.;.; Re,#te =D 2ou!t T#,................................................................................... 1'
'.* Lo%out.......................................................................................................................1*'.- Ch#!%e # 4ord..................................................................................................... 17'.7 N# %#t o! Me!u.......................................................................................................1<'.< A %!ed Re>ue t #!d Not / 2#t o! ........................................................................)0
/ Raising your Bills0In$oices''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''**
;.1 rodu2t ( T#r // #!d R#te .......................................................................................));.) N# %#t o!.................................................................................................................)';.' Cu to$er Se#r2h......................................................................................................)';.; Cre#t !% # Ne4 Cu to$er.........................................................................................)-;.* Cre#te 6 33=I! o 2e..................................................................................................... )<;.- r !t !% or S# !% I! o 2e .......................................................................................'1
- Transaction Re$ie%''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''++
*.1 My Tr#! #2t o! ........................................................................................................''*.) A33 Tr#! #2t o! Se#r2h..............................................................................................'**.' #y$e!t ..................................................................................................................'?
. ,lossary'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''//
1 O&en and Closed Issues''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''/-
7.1 O+e! I ue ..............................................................................................................;*7.) C3o ed I ue ............................................................................................................;*
)
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) INTRODUCTION
)') #ur&ose
Th U er Gu de #!d Re/ere!2e $#!u#3 +ro de you 4 th the re>u red !/or$#t o! !e2e #ry to 4or" 4 th
the L#%o St#te I!te%r#ted 6 33 !% Sy te$.
The 6 33 !% Sy te$ # +rodu2t o/ So/tA33 #!2e & Re our2e L $ ted 4h 2h 4ou3d ,e #22e ,3e ,y #33 MDA@
o!3 !e #!d L#%o St#te Go er!$e!t@ Metro+o3 t#! Are# !et4or".LASG I!te%r#ted 6 33 !% Sy te$ # , 33= ! o 2e $#!#%e$e!t y te$ th#t he3+ L#%o St#te #uto$#te the
2o33e2t o! o/ re e!ue /ro$ t 2u to$er . th the I!te%r#ted 6 33 !% Sy te$( MDA ! the St#te 2#!
#uto$#te the 2o33e2t o! o/ re e!ue #!d !te%r#te to the F !#!2 #3 $odu3e o/ Or#23e E 6u !e Su te
)'* Intended Audience
Th do2u$e!t !te!ded to ,e u ed # # %u de /or 6 33 !% O// 2er ! the O// 2e o/ the Sur eyor Ge!er#3 o/
L#%o St#te.
)'+ 2o% the User ,uide IsOrgani3ed
Th U er Gu de #!d re/ere!2e $#!u#3 h#!d3e #33 #2t t e th#t ! o3 e , 33 !% o// 2er #t the o// 2e. The 6 33
ty+e 2o ered ! th u er %u de the L#%o St#te Ge!er#3 6 33 Ty+e 4h 2h 4# #do+ted #/ter # thorou%h
re e4 o/ your ,u !e +ro2e e .
Other A2t t e 2o ered ! th U er Gu de !23ude:
Lo% ! #!d A22e Co!tro3
o4 to 3o2#te !/or$#t o! #,out 2u to$er
ro2edure /or 2re#t !% # , 33 /or # 2u to$er
o4 to %e!er#te #!d +r !t # +#y$e!t #d 2e /or # 2u to$er
o4 to e4 +re ou tr#! #2t o! r# ed ,y # , 33 !% o// 2er
o4 to e4 +#y$e!t $#de ,y # 2u to$er o! #! ! o 2e r# ed ,y # 6 33 !% O// 2er
'
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(eed"ac4 and Commends
So/tA33 #!2e #!d Re our2e L $ ted #3ue #!d #++re2 #te your /eed,#2" #!d 2o$$e!t # # u er #!d
re#der o/ th $#!u#3.
A 4e 4r te( re e( #!d e #3u#te our do2u$e!t#t o!( your 2o$$e!t #re the $o t #3u#,3e !+ut 4e
re2e e. I/ you 4ou3d 3 "e to 2o!t#2t u re%#rd !% 2o$$e!t #!d u%%e t o! o! /uture re3e# e o/ the LASG
!te%r#ted 6 33 !% Sy te$( +3e# e u e the /o33o4 !% #ddre or te3e+ho!e !u$,er :
• So!tAlliance and Resources Limited
O8uo3#+e ou e
?( NERDC Ro#d( Ce!tr#3 6u !e D tr 2t(
A3#u # I"e8#.
E$# 3: he3+de "B o/t#33 #!2e.2o$
ho!e !o: 0701????''?( 0
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* NA I,ATION AND ACCESS
The LASG I!te%r#ted 6 33 !% Sy te$ # 4e,= !tr#!et #22e ,3e #++3 2#t o! th#t #33o4 o// 2 #3 ! MDA !
L#%o St#te to r# e , 33 #!d ! o 2e /or the r 2u to$er /or er 2e re!dered or to ,e re!dered ! L#%o
St#te.
To ,e #,3e to #22e the 6 33 !% Sy te$( you 4ou3d re>u re:
1. A! !ter!et e!#,3ed de 2e u2h # L#+to+ ( De "to+ ( T#,3et or ho!e .
). A!y ,ro4 er Goo%3e Chro$e( Mo 33# F re/o #!d O+er# 6ro4 er o/ your 2ho 2e o! #!y o/ the
de 2e .
'. A22e to L#%o St#te@ !et4or". LAN( MAN or I!ter!et 2o!!e2t ty
he! #33 the 3 ted re>u re$e!t t#ted #,o e h# e ,ee! $et( +3e# e 3#u!2h your ,ro4 er #!d e!ter the
URL: htt+:==te to// 2e.3#%o t#te.%o .!%= ! the #ddre ,#r #!d e3e2t the S %! I! ,utto!.
I/ th do!e 2orre2t3y( you 4 33 ,e red re2ted to the 4e,+#%e ! the $#%e ,e3o4:
*
http://testoffice.lagosstate.gov.ng/http://testoffice.lagosstate.gov.ng/
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+ ADMINISTRATION
+') Incom&lete LoginCredentials
To 3o% !to the 6 33 !% #++3 2#t o! you 4ou3d !eed # U er !#$e #!d # 4ord. I/ you #tte$+t to 3o% ! 4 th
o!3y # u er !#$e #!d 4 thout # +# 4ord( you 4ou3d %et the !ot / 2#t o! t#ted ,e3o4:
+'* Login
O!3y MDA E$+3oyee 4 th Or#23e ID #++ro ed ,y the O// 2e o/ the Sur eyor Ge!er#3 # , 33 !% o// 2er 2#!
r# e , 33 = ! o 2e /or the MDA@ 2u to$er . To ,e #,3e to 3o% ! u22e /u33y !to the y te$( the e$+3oyee
$u t h# e ,ee! # %!ed # u er !#$e #!d +# 4ord ,y the MDA Ad$ ! tr#tor.
-
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Th u er !#$e #!d +# 4ord # %!ed 2re#ted ! Or#23e E6S 4 th the re +o! , 3 ty to r# ed , 33
# %!ed to the 6 33 !% O// 2er.
To Lo% !to the 6 33 !% A++3 2#t o!( +3e# e /o33o4 the te+ t#ted ,e3o4:
1. E!ter the u er!#$e you 4ere # %!ed ,y your MDA Ad$ ! tr#tor ! the U er !#$e / e3d
). E!ter the +# 4ord you 4ere # %!ed ,y your MDA Ad$ ! tr#tor ! the # 4ord / e3d
'. C3 2" o! the S %! I! ,utto! o! the Lo% ! #%e
+'+ (ailed Login
I/ the 3o% ! 2rede!t #3 you h# e +ro ded ! #3 d( you 4 33 !ot ,e %r#!ted #22e to the 6 33 !% A++3 2#t o!.I/
your u er !#$e 4ro!%( you 4 33 ,e !ot / ed 4 th the $e #%e I! #3 d U er N#$e or # 4ord .
I! u2h tu#t o! ( e!ter the 2orre2t u er!#$e #!d +# 4ord( or 2o!t#2t your IT re our2e +er o! / you do !ot
re$e$,er your 3o% ! 2rede!t #3 .
7
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#LEASE NOTE5 6
I! you ha$e login access 7username and &ass%ord8 "ut cannot login or you ha$e !orgotten
your login details9 4indly contact your MDA Administrator to ha$e your &ro"lem sol$ed'
+'/ 2ome&agehe! you 2#! u22e /u33y 3o% !( you 4ou3d ,e d re2ted to # d# h,o#rd 4 th !/or$#t o! th#t u! >ue to you
#!d your MDA.
+'/') Customer O%ning Ta"
The o4! !% 2u to$er t#, d +3#y # 3 t o/ 2u to$er 4ho #re o4 !% the MDA. The 2u to$er 3 td +3#yed #re o! ! o 2e r# ed ,y the 6 33 !% O// 2er.
To d +3#y th 3 t( the , 33 !% o// 2er e3e2t the More I!/o o! the o4! !% 2u to$er t#,. Th 3 !"
d +3#y o4! !% 2u to$er ,y:
#yer ID
Cu to$er Nu$,er
Cu to$er N#$e
Cu to$er Addre
V e4 Co3u$! 4h 2h d +3#y the V e4 I! o 2e 6utto!
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I/ you e3e2t the V e4 I! o 2e 6utto! o/ # 2u to$er t d +3#y # 3 t o/ the 2u to$er@ ! o 2e
The V e4 I! o 2e 6utto! d +3#y the ! o 2e
?
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+'/'* Un&aid In$oices Ta"
For the u!+# d ! o 2e t#,( the 3 t o/ ! o 2e d +3#yed #re ! o 2e 4h 2h h# e ,ee! e ther +#rt #33y or !ot /u33y+# d ,y the 2u to$er. To e4 th 3 t:
The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the U!+# d I! o 2e t#,
Th red re2t to the U!+# d I! o 2e +#%e
+'/'+ #aid In$oices Ta"
For the +# d ! o 2e t#,( the 3 t o/ +#y$e!t 2o!/ r$#t o! re+ort =re2e +t d +3#yed #re 2o! o3 d#ted +#y$e!t2o!/ r$#t o! re+ort 4h 2h %! / e +#y$e!t $#de ,y the 2u to$er. To e4 th 3 t:
The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the +# d I! o 2e t#,
Th red re2t to the +# d I! o 2e +#%e ho4 !% # 3 t o/ 2u to$er@ tr#! #2t o! !/or$#t o! ho4 !%:
o #yer ID
o Cu to$er N#$e
10
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o 6 33 Nu$,er
o I! o 2e D#te
o Or % !#3 A$ou!t
o A$ou!t Re$# ! !%
o St#tu o/ +#y$e!t
o V e4 Re2e +t Co3u$!
he! the 6 33 !% O// 2er e3e2t the Re2e +t 6utto! o! the V e4 Re2 e+t Co3u$!
The 2o! o3 d#ted #y$e!t 2o!/ r#$t o! re+ort d +3#y # /u33 3 t o/ +#y$e!t the 2u to$er h# $#de#!d to 4h 2h / !#!2 #3 ! t tut o! =+3#t/or$ 4ere $#de:
11
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1)
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+'/'/ Re"ates0Discount Ta"
For the Re,#te =D 2ou!t t#,( the 3 t o/ re,#te =d 2ou!t d +3#yed #re re+ort 4h 2h %! / e d 2ou!tued ,y $#!#%e$e!t t#// o! 2u to$er@ , 33. To e4 th 3 t:
The 6 33 !% O// 2er e3e2t the More I!/o 3 !" o! the Re,#te =D 2ou!t t#,
Th red re2t to the re,#te =d 2ou!t +#%e ho4 !% # 3 t o/ 2red t !ote ued o! I! o 2e @
tr#! #2t o! !/or$#t o! ho4 !%:
o #yer ID
o Cu to$er N#$e
o 6 33 Nu$,er
o I! o 2e D#te
o Or % !#3 A$ou!t
o A$ou!t Re$# ! !%
o D 2ou!t A$ou!t
o St#tu o/ +#y$e!t o! ! o 2e
o V e4 Cred t Note Co3u$!
1'
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he! the 6 33 !% O// 2er e3e2t the Cred t Note 6utto! o! the V e4 Cred t Note Co3u$!
The Cred t Note re+ort d +3#yed de+ 2ted ,e3o4:
1;
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+'- Logout
The e2ur ty o/ your #2t ty o! the I!te%r#ted 6 33 !% Sy te$ "ey. 3e# e #34#y $#"e ure th#t you 3o%out
o/ the #++3 2#t o! 4he! you #re throu%h 4 th #33 your #2t t e or you 4ou3d ,e #4#y /ro$ your y te$. The
#++3 2#t o! 4 33 ho4e er 3o% you out #uto$#t 2#33y #/ter Te! 10 $ !ute o/ !#2t ty. I/ u2h 2e!#r o o22ur (
you #re re>u re to 3o% ,#2" !to the y te$ to 2o!t !ue your #2t t e .
To 3o%out o/ the #++3 2#t o! ,y your e3/( /o33o4 the ! tru2t o! ,e3o4.
C3 2" o! your Name #t the to+ r %ht 2or!er o/ the +#%e # ho4! ,e3o4:
1*
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Se3e2t the 3o%out o+t o! /ro$ the dro+dro4!
Hour +#%e 4ou3d ,e red re2ted to the Lo% ! #%e o/ the 6 33 !% A++3 2#t o!
A3ter!#t e3y to Lo%out o/ the 6 33 !% A++3 2#t o! you 2#! e3e2t the Lo%out O+t o! ! the N# %#t o
Me!u.
1-
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To retur! to the #++3 2#t o!( you $u t +ro de your 3o% ! 2rede!t #3 #%# !.
+'. Change #ass%ord
O! your ery / r t 3o% !( #/ter re2e !% your 2rede!t #3 /ro$ the Sy te$ Ad$ ! tr#tor( #!d #t #!yt $e you
/ee3 your +# 4ord h# ,ee! 2o$+ro$ ed( or re2e!t3y re et ,y your IT re our2e +er o!( you #re re>u red to
2h#!%e your +# 4ord. To 2h#!%e your +# 4ord( /o33o4 the ! tru2t o! ,e3o4.
Se3e2t the Ch#!%e +# 4ord o! the N# %#t o! $e!u
17
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Hour +#%e 4ou3d red re2t to the Ch#!%e +# 4ord +#%e
E!ter your 2urre!t +# 4ord ! the Curre!t # 4ord / e3d
E!ter your Ne4 # 4ord ! the Ne4 +# 4ord / e3d
E!ter your Ne4 # 4ord ! the Co!/ r$ Ne4 +# 4ord / e3d to 2o!/ r$ 2ho 2e
C3 2" o! S# e to 2h#!%e your +# 4ord to the !e4 o!e +ro ded.
3e# e %u#rd your +# 4ord 2#re/u33y #!d e! ure t !ot e# 3y %ue ed ,y your 2o33e#%ue .
+'1 Na$igation MenuE ery U er 4ho h# ,ee! +ro/ 3ed # # 6 33 !% o// 2er o! the 6 33 !% A++3 2#t o! h# # N# %#t o! Me!u th#t
u! >ue to the o+er#t o! he= he 2#rr e out. For # 6 33 !% O// 2er( the 3 t o/ u,$e!u ! the N# %#t o!
$e!u # # 3#,3e /or h $ to 2#rry out h tr#! #2t o! !23ude:
1
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o$e +#%e=D# h,o#rd 9 # +ro%re t#, th#t ho4 # 3 t o/ , 33= ! o 2e !/or$#t o! r# ed ,y the 6 3 !%
o// 2er
Ne4 Tr#! #2t o!: Th 3 !" #33o4 the MDA e#r2h /or # 2u to$er ,e/ore 2re#t !% # , 33 /or the
2u to$er. It #3 o u++ort the 2re#t o! o/ 2u to$er / !o re2ord /ou!d
Tr#! #2t o! Re+ort 9 Th 3 !" h# u,$e!u 4h 2h !23ude:
o #y$e!t 9 th #33o4 the , 33 !% o// 2er to e4 # 3 t o/ +#y$e!t !/or$#t o! ,y 2u to$er
4ho $#"e +#y$e!t #%# ! t ! o 2e r# ed ,y #33 6 33 !% O// 2er ! the MDA
o My Tr#! #2t o! 9 Th 3 !" #33o4 the 6 33 !% o// 2er to e4 # 3 t o/ #33 tr#! #2t o! det# 3
he= he r# e o! ,eh#3/ o/ 2u to$er
o A33 Tr#! #2t o! Se#r2h 9 Th 3 !" #33o4 the 6 33 !% O// 2er to e#r2h #2ro #33 tr#! #2t o!
det# 3 %e!er#ted ! the MDA ,y #33 6 33 !% O// 2er
Ch#!%e # 4ord 9 Th 3 !" #33o4 the 6 33 !% O// 2er 2h#!%e h =her +# 4ord
Lo%Out 9 Th 3 !" #33o4 the 6 33 !% o// 2er to %! out o/ the 6 3 !% #++3 2#t o!.
To !# %#te #rou!d the #++3 2#t o!( there #re 2ert# ! hort2ut 3 !" th#t $#"e $o !% /ro$ o!e +#%e
+o ,3y ,y the 23 2" o/ # 3 !". So$e o/ the e hort2ut !23ude:
BreadCrum"s
The e #re 3 !" th#t #++e#r #t the to+ 2or!er o/ # +#%e. They he3+ the 6 33 !% O// 2er to !# %#te to
+re ou or d //ere!t +#%e ! o!e !%3e 23 2".
1?
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Bac4 Button
Th ,utto! he3+ the 6 33 !% O// 2er retur! to the +re ou +#%e
th the ,re#d2ru$, #!d ,#2" ,utto!( , 33 !% o// 2er 2#! !# %#te throu%h d //ere!t +#%e 4h 3e o! # +#%e
# de+ 2ted #,o e.
+':
Assigned Re;uests and
Noti!ications
The A %!ed re>ue t #!d !ot / 2#t o! % e 6 33 !% O// 2er # t#tu u+d#te o! e ery , 33 r# ed. Fro$
your d# h,o#rd( your !ot / 2#t o! #rr#!%e$e!t 4ou3d /o33o4 the tru2ture ,e3o4:
E ery , 33 you r# ed #!d e!t to # 2o33e#%ue /or +ro2e !% 4 33 ,e /ou!d ! the Re>ue ted ,y
Me e2t o!.E ery , 33 th#t 4# #33o2#ted to you /or #++ro #3=+ro2e !% 4 33 ,e /ou!d ! the A %!ed To Me
e2t o!
E ery , 33 th#t 4# r# ed #!d you #++ro ed #t #!y t $e 4 33 ,e /ou!d ! the ro2e ed ,y Me
e2t o!.
)0
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I/ or"/3o4 e!#,3ed( the My Tr#! #2t o! Gr d o! the o$e #%e d +3#y :
Ser 2e Ty+e: Th the 3e e3 the u er o! the #++ro #3 +#th e.%. 1 t Le e3 A++ro #3
T t3e: Th the MDA 4here the #++ro #3 #2t ty t#" !% +3#2e e.% M ! try o/ Tour $( Art
Cu3ture 0-1
I! t #ted 6y: Th the !#$e o/ the U er 4ho ! t #te the tr#! #2t o! to %o throu%h #++ro #3
L# t A %!ed o!: th the d#te the tr#! #2t o! 4# ! t #ted
ro2e : th 3 !" $#"e # # 3#,3e /or e4 the tr#! #2t o! to ,e +ro2e ed ! the 4or"/3o4
5 !d3y !ote th#t o!3y , 33 4h 2h h# e !ot ,ee! 2o$+3ete3y #++ro ed( #!d t 33 +e!d !% #++ro #3 4 33 ,e /ou!d
u!der A %!ed Re>ue t #!d Not / 2#t o!.
)1
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/ RAISIN,
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Permit Fee - $r%an Hotels (Band #) 100,00
0.00
Renewal Fee - $r%an Hotels (Band #) 50,0
00.00
Form Fee - &'% $r%an Hotels2,5
00.00
Permit Fee - &'% $r%an Hotels (Band 1) 150,00
0.00
Renewal Fee - &'% $r%an Hotels (Band 1) 75,0
00.00
Permit Fee - &'% $r%an Hotels (Band 2) 125,00
0.00
Renewal Fee - &'% $r%an Hotels (Band 2) !2,5
00.00
Permit Fee - &'% $r%an Hotels (Band ) 100,00
0.00
Renewal Fee - &'% $r%an Hotels (Band ) 50,0
00.00
Permit Fee - &'% $r%an Hotels (Band #) 75,0
00.00
Renewal Fee - &'% $r%an Hotels (Band #) 7,5
00.00
Permit Fee - &'% $r%an Hotels (Band 5) 50,0
00.00
Renewal Fee - &'% $r%an Hotels (Band 5) 25,0
00.00
Form Fee - Fast Food (International) 2,5
00.00
Permit Fee - Fast Food (International) 180,00
0.00
Renewal Fee - Fast Food (International)
90,0
00.00
Form Fee - Fast Food ("ational) 2,5
00.00
Permit Fee - Fast Food ("ational) 100,00
0.00
Renewal Fee - Fast Food ("ational) 50,0
00.00
Form Fee - Resta'rant (International) 2,5
00.00
Permit Fee - Resta'rant (International) 180,00
0.00
Renewal Fee - Resta'rant (International) 90,0
00.00
Form Fee - Resta'rant ("ational) 2,5
00.00
Permit Fee - Resta'rant ("ational) 90,0
00.00
Renewal Fee - Resta'rant ("ational) #5,0
00.00
d'lt l'% 1,000,00
0.00
)'
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"i*+t l'% 1,000,00
0.00
5 !d3y !ote th#t $ore +rodu2t 2#! ,e 2re#ted #!d the r r#te 2#! ,e u+d#ted #t #!y t $e. To u+d#te +rodu2t
#!d t#r // ( +3e# e 2o!t#2t the MDA Ad$ ! tr#tor.
);
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/'* Na$igation
To r# e # , 33 /or # 2u to$er( 23 2" o! the Ne4 Tr#! #2t o! o+t o! o! the M# ! N# %#t o!.
Th 4ou3d red re2t to the Cu to$er e#r2h #%e:
/'+ Customer SearchThere #re e er#3 u! >ue de!t / er th#t 2#! ,e u ed to de!t /y # 2u to$er ! order to 2re#te # , 33 /or th#t
2u to$er. To 2#rry out # e#r2h( the , 33 !% o// 2er e#r2he /or the 2u to$er u !% the #!y o/ the /o33o4 !%
u! >ue de!t / er o/ the 2u to$er. The e u! >ue de!t / er !23ude:
#yer ID
Cu to$er Nu$,er
)*
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LASRAA Nu$,er
Dr er@ Re% tr#t o! Nu$,er
I!ter!#t o!#3 # +ort Nu$,er
N N N#t o!#3 Ide!t / 2#t o! Nu$,er
I/ !o!e o/ the #/ore$e!t o!ed re2ord e t /or the 2u to$er( the 2u to$er@ !#$e 2#! ,e u ed to 2re#te #
, 33 /or the 2u to$er.
There #re e er#3 +o ,3e e#r2h 2r ter # th#t 2#! ,e u ed to e#r2h /or # 2u to$er. O!e o/ tho e 2r ter #
!23ude :
Se#r2h !% u !% #33 the Cu to$er@ N#$e
Se#r2h !% u !% e ther 2o$, !#t o! o/ the Cu to$er@ Nu$,er
Th 4ou3d %e!er#te # +#%e 4 th #33 # # 3#,3e !/or$#t o! #,out 2u to$er 4ho h#re the #$e !#$e ,ut
d //ere!t 2u to$er !u$,er #!d +#yer ID.
)-
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The Det# 3 ,utto! #33o4 you to ee $ore !/or$#t o! #,out the 2u to$er # 4e33 # +re ou
tr#! #2t o! the 2u to$er h# h#d 4 th 3#%o St#te
)7
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I! the d #%r#$ ,e3o4 th 2u to$er h# h#d +re ou tr#! #2t o! 4 th L#%o St#te ,ut !ot o4 !% #!y
MDA ! the St#te
I! the d #%r#$ ,e3o4 th 2u to$er h# h#d +re ou tr#! #2t o! 4 th L#%o St#te #!d o4 !% the St#te
Go er!$e!t U!+# d ! o 2e
)
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/'/ Creating a Ne%Customer
I/ the 2u to$er +ro de h =her !#$e or #!y u! >ue de!t / er( #!d # e#r2h do!e( 4 th retur!ed ! #3 d
2u to$er or !#$e # ho4! ,e3o4 the 6 33 !% A++3 2#t o! +ro$+t the u er to 2re#te # !e4 2u to$er.
Hou 2#! e3e2t the Ne4 Cu to$er
)?
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E!ter the det# 3 o/ the Ne4 2u to$er 4h 2h hou3d !23ude F r t N#$e ( M dd3e N#$e ( L# t N#$e (
Addre ( Lo2#3 Go er!$e!t ( E$# 3 ( #!d Mo, 3e ho!e Nu$,er the! you # e.
A/ter you h# e 23 2"ed o! the S# e ,utto!( you hou3d re2e e # Cu to$er S# ed Su22e /u33y!ot / 2#t o!.
The !ot / 2#t o! d +3#yed ho4 th#t you 2#! %o #he#d to e#r2h /or the 2u to$er you h# e 2re#ted u !%the Cu to$er N#$e #!d e#r2h !% ,y the U e A33 N#$e or U e e ther N#$e e#r2h 2r ter #. PleaseSee Below
'0
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The Cre#te I! o 2e ,utto! red re2t to the %e!er#3 6 33 /or$ 4h 2h 2o!t# !:
#. Hour MDA M ! try o/ Tour $( Art & Cu3ture (
,. The 2u to$er !#$e(
2. The re/ere!2e ID=A++3 2#t o! ID o/ the tr#! #2t o! e.%. Sur ey 3#! No #!d Re/ere!2e No )
d. Re/ere!2e det# 3 o/ the tr#! #2t o!
#. The d#te o/ the tr#! #2t o!
,. The +rodu2t= er 2e #!d
2. The >u#!t ty re>u red ,y the 2u to$er.
')
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e. O!2e the e !/or$#t o! h# e ,ee! / 33ed +3e# e e3e2t the Su,$ t o+t o! to %e!er#te # , 33
I/ the , 33 %e!er#ted h# !o error re>u r !% 2orre2t o! #!d #22e+t#,3e to the 2u to$er@ re>ue t( +3e# e
e3e2t the Ge!er#te I! o 2e ,utto! to +rodu2e the 2u to$er@ ! o 2e
Hou 2#! +e2 /y to the 2u to$er ho4 to $#"e +#y$e!t o! the ! o 2e %e!er#ted ,y the te+ t#ted o!
the ! o 2e''
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3e# e !ote th#t #33 +#y$e!t #re $#de u !% the Bill Num"er 4h 2h the 2u to$er $u t +re e!t #t #33#y$e!t Ch#!!e3 .
/'. #rinting or Sa$ingIn$oices
To +r !t %e!er#ted ! o 2e (
#. Se3e2t the r !t o+t o! /or +re e4 #!d +r !t
';
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To S# e the %e!er#ted ! o 2e o! your y te$
Se3e2t the S# e o+t o! #!d the 3o2#t o! you 4#!t to # e the / 3e
'*
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- TRANSACTION RE IE=
U!der the Tr#! #2t o! Re+ort o+t o!( 4e h# e the My Tr#! #2t o! #!d Ge!er#3 6 33 re+ort #%e .
-') My Transactions
The My Tr#! #2t o! +#%e #33o4 you to ee #33 the tr#! #2t o! you h# e %e!er#ted # # 6 33 !% O// 2er.
The My Tr#! #2t o! +#%e d ded !to %r d .
'-
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The / r t %r d the Tr#! #2t o! e#r2h 4h 2h h#!d3e / 3ter #!d e#r2h /or +#rt 2u3#r 6 33 u !%:
D#te R#!%e
o Fro$ D#te
o To D#te
6 33 !u$,er
#yer ID o/ the 2u to$er
The e2o!d %r d My Tr#! #2t o! h#!d3e #33 tr#! #2t o! det# 3 %e!er#ted ,y the 6 33 !% O// 2er.
'7
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I!/or$#t o! d +3#yed !23ude :
Cu to$er Det# 3 : 4h 2h d +3#y
#yer ID
Cu to$er N#$e
Tr#! #2t o! Det# 3 : 4h 2h d +3#y
6 33 Nu$,er
I! o 2e D#te
Or % !#3 A$ou!t r# ed o! the ! o 2e
A$ou!t re$# ! !% / 2u to$er $#"e #!y +#y$e!t
St#tu o/ the I! o 2e U!+# d( +#rt +# d( # d
V e4 6utto! to re e4:
Cu to$er@ I! o 2e +er tr#! #2t o!
Cu to$er@ 2red t !ote +er tr#! #2t o!
#y$e!t 2o!/ r$#t o! re+ort=re2e +t +er tr#! #2t o!
Hou 2#! 3 $ t or !2re# e the !u$,er o/ !/or$#t o! d +3#yed o! your My Tr#! #2t o! +#%e ,y / 3ter !%u !% the +#% !#t o! o+t o! o! the %r d 9 #lease See Belo%5 6
Or / 3ter the ty+e o/ !/or$#t o! you 4#!t to ee d +3#yed o! the My Tr#! #2t o! %r d
'
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-'* All TransactionSearch
The A33 Tr#! #2t o! Se#r2h +#%e #33o4 the 6 33 !% O// 2er to e#r2h /or # , 33 2re#ted ,y other o// 2er ! the
MDA. To $#"e th +o ,3e( 3e# e e3e2t the A33 Tr#! #2t o! Se#r2h u,$e!u ! the !# %#t o! $e!u
u!der the Tr#! #2t o! Re+ort 3 !".
The A33 Tr#! #2t o! Se#r2h 3 !" red re2t to # Tr#! #2t o! e#r2h %r d 4here the u er 2#! e#r2h /or #
2u to$er ,# ed o! d //ere!t 2r ter # u2h # :
'?
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I! o 2e D#te R#!%e 4h 2h you 2#! +e2 /y
The retur! #3ue 4he! # d#te e3e2ted %e!er#te # re+ort o! , 33 2re#ted 4 th ! the +e2 / ed d#te
e3e2ted # ee! /ro$ the d #%r#$ ,e3o4:
The e#r2h re u3t %r d d +3#y #33: I! o 2e ( 2red t !ote #!d +#y$e!t 2o!/ r$#t o!=re2e +t %e!er#ted
4 th ! the d#te r#!%e e3e2ted:
;0
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A3ter!#t e3y you 2#! u e the 6 33 !u$,er( #yer ID or=#!d I! o 2e Nu$,er to e#r2h /or +re ou
tr#! #2t o! r# ed o! ,eh#3/ o/ # 2u to$er ,y #33 6 33 !% O// 2er ! your MDA.
To e#r2h /or # , 3 u !% the 6 33 !u$,er +3e# e /o33o4 the te+ de+ 2ted ,e3o4:
E!ter the 6 33 !u$,er e.%. *>?>>>>>>*** ! the 6 33 Nu$,er / e3d
Se3e2t the Se#r2h 6utto!
The Se#r2h Re u3t Gr d 4ou3d d +3#y:
The 2u to$er@ #yer ID
;1
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Cu to$er N#$e
The 6 33 Nu$,er 7*>?>>>>>>***8
I! o 2e D#te
Or % !#3 A$ou!t
A$ou!t Re$# ! !%
St#tu o/ the Cu to$er@ 6 33 e.%. U!+# d( # d( #rt3y # d
V e4 I! o 2e ,utto!V e4 2red t !ote ,utto!
V e4 Re2e +t= #y$e!t Co!/ r$#t o!
For , 33 4h 2h 2u to$er h# e h#d d 2ou!t #++3 ed to #!d +#y$e!t $#de #%# ! t you hou3d ,e #,3e
to ee the 2red t !ote #++3 ed to h =her , 33
;)
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;'
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I/ you do !ot e!ter #!y !/or$#t o! ! #!y o/ the / e3d #!d you e#r2h( you 4ou3d %et the /o33o4 !%
!ot / 2#t o! t#ted ,e3o4:
-'+ #ayments
The #y$e!t +#%e #33o4 the 6 33 !% O// 2er to e#r2h /or # +#y$e!t re+ort 2re#ted ,y #33 o// 2er ! the
MDA. To $#"e th +o ,3e( 3e# e e3e2t the #y$e!t u,$e!u ! the !# %#t o! $e!u u!der the
Tr#! #2t o! Re+ort 3 !".
The #y$e!t 3 !" red re2t to # 6 33 #y$e!t e#r2h %r d 4here the u er 2#! e#r2h /or # 2u to$er ,# ed
o! d //ere!t 2r ter # u2h # :
;;
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#y$e!t d#te R#!%e 4h 2h you 2#! +e2 /y
The retur! #3ue 4he! # d#te e3e2ted %e!er#te # re+ort o! , 33 2re#ted 4 th ! the +e2 / ed d#te
e3e2ted # ee! /ro$ the d #%r#$ ,e3o4:
The #y$e!t Det# 3 %r d d +3#y :
the Cu to$er !#$e(
The re2e +t=+#y$e!t 2o!/ r$#t o! !u$,er /ro$ Or#23e E6S(
The +#y$e!t d#te( the or % !#3 #$ou!t to ,e +# d(
The #$ou!t +# d ,y the 2u to$er(
St#tu o/ the 2u to$er@ ! o 2e +#rt +# d #!d +# d #!d #
V e4 ,utto! to d +3#y the +#y$e!t 2o!/ r$#t o! re+ort o/ the 2u to$er
;*
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A3ter!#t e3y you 2#! u e the 6 33 !u$,er( #yer ID or=#!d I! o 2e Nu$,er to e#r2h /or +re ou
tr#! #2t o! r# ed o! ,eh#3/ o/ # 2u to$er ,y #33 6 33 !% O// 2er ! your MDA.
To e#r2h /or # +#y$e!t 2o!/ r$#t o! u !% the 6 33 !u$,er +3e# e /o33o4 the te+ de+ 2ted ,e3o4:
E!ter the 6 33 !u$,er e.%. ***>>>>>>*-+ ! the 6 33 Nu$,er / e3d
Se3e2t the Se#r2h 6utto!
;-
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The Se#r2h Re u3t Gr d 4ou3d d +3#y:
Cu to$er N#$e
Re2e +t Nu$,er 7*>?>>>>>>***8
#y$e!t D#te
Or % !#3 A$ou!t
A$ou!t # d
St#tuV e4 Re2e +t= #y$e!t Co!/ r$#t o!
To V e4 #y$e!t Co!/ r$#t o! Re+ort o! +#y$e!t $#de ,y 2u to$er ( e3e2t the Re2e +t 6utto!.
Th #2t o! d +3#y the 2u to$er@ +#y$e!t 2o!/ r$#t o! re+ort o! +#y$e!t $#de
;7
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I/ you do !ot e!ter #!y !/or$#t o! ! #!y o/ the / e3d #!d you e#r2h( you 4ou3d %et the /o33o4 !%
!ot / 2#t o! t#ted ,e3o4:
;
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. ,LOSSAR<
Term Ty&e De!inition or Synonym
;?
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1 O#EN AND CLOSED ISSUES
1') O&en Issues
ID Issue Resolution Res&onsi"ility Target Date Im&act Date
1'* Closed Issues
ID Issue Resolution Res&onsi"ility Target Date Im&act Date