User Guide - ac.prometric-jp.comac.prometric-jp.com/shared/userguide/base/userguide_body_en.pdf · Prometric ID Registration 2. Test Reservation 3. hanging Reservations 4. Reservation

User Guide

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User Guide

1. Prometric ID Registration

2. Test Reservation

3. Changing Reservations

4. Reservation Cancellation

5. Checking and Changing Personal Information

6. Change Password

7. Reset Password

8. Confirm Prometric ID Request

User Guide

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Table of Contents

1 Prometric ID Registration ........................................................................................................................................................................... 5 1.1 Access the Top Page for the Test Registration Site ........................................................................................................................... 5 1.2 About Prometric ID Registration ...................................................................................................................................................... 6 1.3 Personal Information Agreement ..................................................................................................................................................... 7 1.4 Enter an E-mail Address ................................................................................................................................................................... 9 1.5 Confirm the Entered E-mail Address .............................................................................................................................................. 10 1.6 Set a Password ............................................................................................................................................................................... 11 1.7 Register Personal Information ........................................................................................................................................................ 12 1.8 Confirm Input Information ............................................................................................................................................................. 13 1.9 Complete Prometric ID Registration ............................................................................................................................................... 14

2 Test Reservation ....................................................................................................................................................................................... 16 2.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 16 2.2 Login ............................................................................................................................................................................................... 17 2.3 Reserved Tests List ........................................................................................................................................................................ 18 2.4 Confirm the Test Terms and Conditions ......................................................................................................................................... 19 2.5 Reservation Guidelines ................................................................................................................................................................... 22 2.6 Confirm Personal Information ........................................................................................................................................................ 23 2.7 Test Regulations ............................................................................................................................................................................. 24 2.8 Select a Test .................................................................................................................................................................................... 25 2.9 Register Personal Details ................................................................................................................................................................ 26 2.10 Select a Test Date/Test Center (Venue) .......................................................................................................................................... 27 2.11 Select a Payment Method .............................................................................................................................................................. 33 2.12 Pay by Credit Card .......................................................................................................................................................................... 34 2.13 Confirm Reservation Details ........................................................................................................................................................... 35 2.14 Enter Credit Card Information ........................................................................................................................................................ 36 2.15 Credit Card Terms of Service .......................................................................................................................................................... 37 2.16 Confirm Credit Card Information .................................................................................................................................................... 39 2.17 Using a Voucher ............................................................................................................................................................................. 40 2.18 Confirm Reservation Details ........................................................................................................................................................... 41 2.19 Reservation Complete (Confirmation Letter Displayed) ................................................................................................................. 42

3 Changing Reservations ............................................................................................................................................................................. 47 3.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 47 3.2 Login ............................................................................................................................................................................................... 48 3.3 Reserved Tests List.......................................................................................................................................................................... 49 3.4 Select a Test Date/Test Center (Venue) .......................................................................................................................................... 50 3.5 Confirm Changes ............................................................................................................................................................................ 54 3.6 Changes Complete (Confirmation Letter of Changes Displayed) .................................................................................................... 55

4 Reservation Cancellation .......................................................................................................................................................................... 57 4.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 57 4.2 Login ............................................................................................................................................................................................... 58 4.3 Reserved Tests List.......................................................................................................................................................................... 59 4.4 Cancellation Guidelines .................................................................................................................................................................. 60 4.5 Information Required for Cancellation ........................................................................................................................................... 61 4.6 Confirm Input Information ............................................................................................................................................................. 62 4.7 Cancellation Complete ................................................................................................................................................................... 63

5 Checking and Changing Personal Information .......................................................................................................................................... 65 5.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 65 5.2 Guidelines for Changing Personal Information ............................................................................................................................... 66 5.3 Login ............................................................................................................................................................................................... 67 5.4 Enter User Information Changes .................................................................................................................................................... 68 5.5 Confirm Input Information ............................................................................................................................................................. 69 5.6 Personal Information Change Complete......................................................................................................................................... 70

6 Change Password ..................................................................................................................................................................................... 72 6.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 72 6.2 Select the Change Password Function ............................................................................................................................................ 73 6.3 Enter User Information ................................................................................................................................................................... 74 6.4 Set a New Password ....................................................................................................................................................................... 75 6.5 Password Changed ......................................................................................................................................................................... 76

User Guide

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7 Reset Password ......................................................................................................................................................................................... 78 7.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 78 7.2 Select the Reset Password Function ............................................................................................................................................... 79 7.3 Enter User Information ................................................................................................................................................................... 80 7.4 Confirm Input Information ............................................................................................................................................................. 81 7.5 Password Reset .............................................................................................................................................................................. 82

8 Confirm Prometric ID Request .................................................................................................................................................................. 84 8.1 Access the Top Page for the Test Registration Site ......................................................................................................................... 84 8.2 Confirm Prometric ID Request ........................................................................................................................................................ 85 8.3 Enter User Information ................................................................................................................................................................... 86 8.4 Confirm Input Information ............................................................................................................................................................. 87 8.5 Prometric ID Request Confirmation Procedure Complete .............................................................................................................. 88

User Guide

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1 Prometric ID Registration

This user guide explains how to register for a Prometric ID. A Prometric ID is required to take tests conducted by Prometric.

1.1 Access the Top Page for the Test Registration Site

Access the top page for the test registration site. Click [Obtain your Prometric ID].


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1.2 About Prometric ID Registration

This will display the Prometric ID guidelines. Read the guidelines and click [Next].

(1) Check the following notes before creating your Prometric ID.

About Prometric ID The Prometric ID is the ID required to take certified tests conducted by Prometric. (Except for some tests.) Prometric and accreditation bodies use this ID to manage personal information and test results for each examinee. Historic information of your certification may not be recorded correctly if you have duplicate IDs. The Prometric ID consists of two letters and seven numbers. You need a valid e-mail address to create a Prometric ID. If you do not have an e-mail address or if you share your e-mail

address with multiple users, please obtain a free e-mail address such as Yahoo!, Gmail, etc. before you create your Prometric ID.

Note If you are disconnected from our server before completing ID creation, the procedure may not be completed. In this situation, you need to create the Prometric ID again. If you have any questions, please contact [email protected]

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1.3 Personal Information Agreement

The personal information agreement will be displayed. See the next page for the actual document. If you agree, click [Agree].

Regarding Notifications from Prometric Would you like to receive test-related information (information on campaigns, seminars, events, etc.) that support taking tests, or information on the services offered by our company or accredited bodies?

Goes to the top page for the test registration site

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(2) Agreement

About the handling of personal information 1. We will use the acquired personal information for the following purposes. 2. To perform test registration or reservation procedures, implement tests, process test results, or request a test fee on

behalf of the accreditation body. 3. To avoid re-entering basic information when the examinee takes additional tests that we conduct. 4. To report test results, including personal information, to the accreditation body for the purpose of test scoring, issuing of

certificates, etc. 5. To contact the examinee by e-mail, postal mail, fax or telephone with information from the company or the testing

organization related to company services, the testing organization, or sales information, as well as information related to marketing activities (seminars, events, campaigns, newsletters, etc.).

6. Your personal information that you registered may be submitted to the government agency of your nationality.

7. For use in business related to our test delivery service. 8. If we acquire and use personal information for any purposes other than the above, we will contact you separately to

explain the reason why and how the data will be used. Even in a situation such as this, we will not use the acquired personal information beyond the purpose described.

9. You do not have to provide personal information, but if you are unable to provide the necessary information it could cause issues such as not being able to perform the actions outlined in 1 above, or it may prevent you from being able to take the test.

10. We may delegate a part of the handling of personal information to an outsourcer who will act within the limits of personal information usage defined above. We will implement appropriate safety management measures to all outsourcers.

11. We provide the registered personal information to Prometric Inc via SSL encrypted communication for reservation procedures, test implementation, processing of test results, and requests for test fees. Apart from this, we will not provide any other personal information to any third parties without your consent.

12. See the Privacy Policy for details on requesting information on the purpose of using personal information, to stop offering your information to third parties, and to correct, add, or delete personal information.

13. You can check/change the personal information you registered for the Prometric ID on the Change Personal Info page. 14. You can contact us at [email protected] if you have any complaints or if you want to learn

more about our handling of personal information. Prometric Japan Co., Ltd.


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1.4 Enter an E-mail Address

Enter your e-mail address, then click [Next].

1 E-mail address Required Enter your e-mail address

(3) Make sure you enter a valid e-mail address as we will send your Prometric ID by e-mail. If you do not have an e-mail address, please create a free e-mail address such as Yahoo!, Gmail, etc. before you create your Prometric ID.

Cancels Prometric ID creation and goes to the top page for the test registration site.

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1.5 Confirm the Entered E-mail Address

If the e-mail address is correct as displayed, click [Next].

If the e-mail address entered has already been registered, the following screen will be displayed.

If you click [Yes], the registered Prometric ID information will be sent to that e-mail address.


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1.6 Set a Password

Enter the password of your choosing under “Password” and again in “Confirm Password and click [Next].

1 Password Required Enter a login password

2 Confirm Password Required For confirmation, re-enter the same value entered for password above

(4) The password must be a combination of 6-14 alphanumeric characters. The password is case sensitive. Be sure to remember your password as it is necessary for test registration.

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Required

Required

Required

Required

Required

Required

1.7 Register Personal Information

Enter your own information for the examinee and click [Next].

1 First Name Required Enter the name for the examinee in English. If your name is long and unable to input in one field, please use other fields. (e.g. input last part of your first name into the middle name field.) Your name will be output in English name order (first name, middle name, last name) on the test result announcement. Your name (first name + last name) is required to log into the Registration Website. If using as an official document, such as in an application for Japanese residence status, please enter your name exactly as it appears on your passport (names cannot be corrected after testing).

2 Middle Name

3 Last Name

4 Phone Required Enter a phone number

5 Street Address 1 Name of the building, like an apartment bldg. and room number (if applicable) Enter the address in English

6 Street Address 2 Required House number, street, town/village Enter the address in English

7 City Required Enter the city name in English

8 State/Province Required Enter the state or province name in English

9 Postal/Zip Code Required Enter the postal or zip code If you don't have postal/zip code, please enter "000"

Resets the form and erases all input information

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1.8 Confirm Input Information

If the information entered is correct as displayed, click [Next]. Please check your name carefully. It will be shown on the test results announcement.


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1.9 Complete Prometric ID Registration

Click [Back] to go back to the top page of the test registration site. Your Prometric ID, password, and name (first name + last name) is required to log into the test registration site. Please do not forget the details registered.

(5) Your Prometric ID has been sent to the following e-mail address. * You need a Prometric ID to register for the test.

(5)

2. Test Reservation

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2. Test Reservation

2. Test Reservation

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2 Test Reservation

This guide explains how to apply for a test reservation.


Access the top page for the test registration site. Click [Login].

Please note that if you close the browser by clicking “×” on the upper right of the browser window while logged in to the

Registration Website, you cannot log in again for 20 minutes. Please use the “Logout” button when you leave the

Registration Website.

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2.2 Login

Enter the information required for login and click [Login].

1 First Name Mandatory Enter the name for the examinee in English (must be the name registered for "Prometric ID”)

2 Last Name (see ->) Last Name is required if you registered it for "Prometric ID"

3 Prometric ID Mandatory Enter your Prometric ID (case sensitive)

4 Password Mandatory Enter the password set when your Prometric ID was created (case sensitive)

*Middle name is not required when you log into the Registration Website.

(1) If you forgot your Prometric ID and your Password, contact the Prometric customer service center. <Prometric customer service center> TEL: +603 76283371 9:00-17:00 (Except Saturdays, Sundays, public holidays, New Year holidays) E-mail: [email protected]

Note: Support can only be provided in English.

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2. Test Reservation

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2.3 Reserved Tests List

To reserve a test, click on [Reserve Test].

(2) Make sure you reschedule or cancel at least three business days prior to your scheduled test date (at least four business

days if the test date falls at the weekend). After you have completed your test reservation, the test and payment method cannot be changed. To change, you have to

cancel your test reservation and register a new one.

Logs out and goes to the top page for the test registration site

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2. Test Reservation

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2.4 Confirm the Test Terms and Conditions

The test terms and conditions will be displayed (see next page). If you agree, click [Accept].

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Returns to the previous screen


2. Test Reservation

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(3) Test Terms and Conditions

You must accept the following agreement before continuing with the reservation. ■ Restrictions on test reservations Reservations should not be made by a third party. We cannot be held responsible for any problems that occur from using a third party. ■ Test fee The test fee may change depending on the accredited body. If you want to take a test at a price before a change is applied, you need to complete the reservation by 22:59 on the day before the test fee is changed. Beware of this when making a reservation around midnight. ■ Payment of test fee You can pay the test fee with a voucher. ■ Changing a reservation Make any changes at least 3 business days prior to your scheduled test date (at least 4 business days if the test date falls at the weekend). No changes will be allowed after the stated dateline. You cannot change the reservation if one year has passed since you make the initial reservation. ■ Canceling a reservation Make the cancelation at least 3 business days prior to your scheduled test date (at least 4 business days if the test date falls at the weekend). Shortly after completing the cancelation procedure, you will receive an e-mail reporting that your cancelation was successful. If you do not receive an e-mail, contact the Prometric customer support center. If the cancelation procedure is not completed properly, the test fee will not be refunded even if you are absent from the test. In addition, if payment is made with a voucher, the voucher will be marked as "Used" and you will not be able to use the same voucher number again. <Prometric customer service center> TEL: +603 76283371 E-mail: [email protected] 9:00 - 18:00 (Except Saturdays, Sundays, public holidays, New Year holidays) ■ ID requirements When you arrive at the test center on your test day, you must confirm your identity by presenting acceptable ID before being allowed into the test room. If you fail to present valid identification, you will not be allowed to take the test. Your test fee will still be charged. ■ Check in You are required to arrive at the test center at least 20 minutes before your scheduled reservation time. This will give you adequate time to complete the necessary sign-in procedures. If you fail to comply, you will not be allowed to take the test. ■ Test Center Regulations Before beginning your test, please review the following information about your test and the Test Center Regulations. If you have any questions, please ask the Test Center Administrator (TCA) for assistance. By not following provisions described below, your exam result may be invalid and testing fee will not be refunded, and in some cases, you may not be able to take the exam afterward. Regulations Confidentiality of Exam Content/Systems 1. You are strictly prohibited from communicating, publishing, reproducing, or transmitting any part of your exam, in any form or by any means (e.g. verbal, electronic, written, etc.) for any purpose. You must not talk to other candidates. 2. ANY reproduction or disclosure will result in the immediate filing of civil and/or criminal charges against you and anyone directing or conspiring with you.

2. Test Reservation

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Test Center Check-In Procedures & Breaks 1. You must present original, valid (unexpired) and acceptable ID(s) and the confirmation letter to take your exam. Validity and the number of acceptable IDs is predetermined by your test sponsor. 2. Your test sponsor requires for Image Capture to be taken for your test, if you do not agree or do not complete the image capture process, the test result will not be issued. (This is not applicable for testing in Japan) 3. You will be asked to raise your trousers/slacks/pants legs above your ankles and pull your sleeves up (if long sleeves are worn) prior to every entry into the test room. 4. You will be asked to empty and turn your pockets inside-out prior to every entry into the test room to confirm that you have no prohibited items. You must not bring any personal/unauthorized items into the testing room. 5. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they don’t contain a recording device. Large jewelry items must be stored in your locker due to concerns over concealed recording devices. 6. Unauthorized personal items may not be brought into the test room. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology. 7. When leaving the test room for any reason, you must ask the Test Center Administrator (TCA) and carry your ID with you. Note that the testing time will not stop during your leaving. You must show your ID to the TCA to be re-admitted to the test room. 8. If you need access to an item stored in the test center during a break such as food or medicine, you must inform the TCA before you retrieve the item. 9. Upon return from a break, without exception, you must go through all security checks, present valid ID and return to your original assigned seat. 10. Repeated or lengthy departures from the test room for unscheduled breaks will be reported to your test sponsor. 11. All materials issued by the TCA must be returned at the end of testing. Used scratch paper or note board must be returned before new scratch paper or note board will be issued by the TCA during your testing. 12. You will be continuously monitored by video, physical walk-throughs, or through an observation window during your testing. Prohibited Items 1. Weapons are not allowed in any Prometric Test Center. 2. Other personnel taking exam on behalf of scheduled candidate is strictly prohibited. 3. Talking with other candidates or peeking at the other candidate’s screen in the test room is strictly prohibited. 4. You must not use any testing aids (e.g. written notes and electronic devices), except those allowed by your test sponsor. Examinee Conduct in the Test Center 1. You must conduct yourself in a civil manner at all times when on the premises of the testing center and follow Test Center Administrator (TCA)’s instructions. Exhibiting abusive behavior towards the TCA or any other staff member of the test center or other candidates may result in criminal prosecution. 2. To protect the privacy of all candidates, the TCA can neither confirm nor deny if any particular individual is present or scheduled at test center. 3. Persons not scheduled to take a test are not permitted to wait in the test center. Notices 1. The Test Center Administrator is not able to answer any questions on exam content, though, if you have any concerns or find any issue related to testing machine, you may ask the administrator and have him/her review the situation during the exam. Inquiries on exam content or environment are not acceptable after you complete the exam. 2. The Test Center Administrators are not able to answer any questions related to the exam results or scores. Please contact your test sponsor for any inquiries regarding the exam. 3. Candidates involved in misconduct are not allowed to continue exam and the evidences will be retrieved or recorded including taking photo. ■ Privacy policy agreement The contents of this agreement are applied when you acquire a Prometric ID.

2. Test Reservation

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2.5 Reservation Guidelines

The reservation guidelines will be displayed. Read the guidelines and click [OK]. (Screen image may differ depending on your browser)

（4）

Have there been any changes to the personal information you have registered? Since the contents displayed will be reported to the accreditation body, if you need to make any changes they must be made before you make a test reservation.

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2. Test Reservation

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2.6 Confirm Personal Information

The registered user information will be displayed. Check to confirm there are no mistakes. If everything is correct, click [Continue]. To make a correction, click [Change your personal Information] to go to the Change Personal Information screen.

Your name must be registered correctly and be identical to the name on your passport.

When you find you input wrong name;

Click [Change your personal information] button and go to the ‘Checking and Changing Personal Information’ page and

follow the direction to change your name.

Name change requested shorter than 3 business days away from the exam day will not be accepted.

Your name must be identical to the name on your passport.

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Returns to the previous

Moves to the Checking and Changing Personal Information screen (see Chapter 5)

2. Test Reservation

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2.7 Test Regulations

The test regulations will be displayed. Please refer to “Special Notes” for details. If you agree with the rules, click [Agree and continue].

2. Test Reservation

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2.8 Select a Test

Select Test from the list and click [Next].

1 Please select your Test Required Select the test you wish to take from the list

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2. Test Reservation

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2.9 Register Personal Details

Enter your answers to the question items and click [Next]. Please refer to “Special Notes” for details.

Some of the information you entered on this page, such as Date of Birth, Sex and Nationality will be shown in your score report.

Please make sure the information in your confirmation letter is correct.

Date of Birth, Gender and Nationality you entered are shown in your confirmation letter. Please make sure that all the information in your confirmation letter is correct. If you have entered incorrect information, please cancel your reservation immediately and make a new reservation with the correct information. Please note that after the Schedule/Reschedule/Cancel period ends, the incorrect information you registered will remain incorrect and will not be able to be corrected.

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2.10 Select a Test Date/Test Center (Venue)

You can check the test date of the country which you want to take the test from the top page of the test Registration Website. Select your desired test date from the Test Date box and click [Search]. You can also narrow down your search by selecting the country and area. If you leave the country and area box blank, all the test centers that are available on the desired test date will be displayed. .

Displays the period reservations can be made

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Returns to the previous page

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1 Test Date Mandatory Enter the desired test date.

Clicking on [Calendar display is here] to open the calendar window. You can enter a date by clicking on the date in the

calendar. If the calendar freezes due to browser issues, please enter a date directly.

2 Country Optional Select the country where you are taking your test.

When you click on [Country] , a list of countries will be available for selection.

You can also click [Search] first, then select any Country in the drop down list and search Test Centers again.

If the search result of the test date you have choosen does not show anything, it means no test is being carried out on that

day, clicking [Search] again will not display anything.

3 Area Optional Select the area where you are taking your test.

By clicking [Area], the list of areas of the country you have selected will appear for selection.

For selecting the areas, you will need to select [Country] first. If the area is not available it will not appear in the list.

You can also click [Search] first, then select the country and then select area in the drop down list and search Test Centers

again.



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The test center (venue) information for the selected test date will be displayed. Information of test center (venue) in other countries will also be displayed. Please be careful and select the correct test center (venue). Click on the test time of your desired test center (venue).

4 Reservation Time Mandatory Please make sure your desired test center is displayed.

Depending on your selection (Test Date , Country , Area - if any), multiple test center information may be displayed.

5 Reservation Time Mandatory Click on the test time of your desired test center (venue).

Test center (venue) information of other countries will also be displayed.

At your desired test center, click at the Available’s or Few vacancies’s test time.

*For those who are taking the test in Japan, you will be asked to upload a headshot photo of yourself for identity verification

purpose after this.

*For those who are taking the test outside of Japan, after selecting your test date, test time and test site, you will be directed

to payment method selection page next.

Places available (Reservable)

Limited availability (Reservable)

No places available

Not offered

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2. Test Reservation

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Upload a headshot photo of yourself for identity verification purpose. (Only for those who are taking the test in Japan) Click Select file and select your headshot photo that meets the acceptable photo specifications. There is no limit to reselect your headshot photo. Clicking Unacceptable Photo Examples’ Open, will open a list of unacceptable photo examples. After selecting your headshot photo, it will be displayed. Please check your photo and make sure it meets the acceptable photo specifications. If everything is alright, click Next.

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Open to see a list of unacceptable photo examples

Select your Headshot photo

Headshot sample

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(1)

Acceptable Photo Specifications

Image file format has to be JPEG. Image file size has to be below 10MB.

Aspect ratio has to be 4：3 or 16：9.

Adjust the face length about 70% of the photo height. Only the examinee him/herself is shown in the photo. Face looking directly at the camera without covering the head, with plain background. If you usually cover your head for religious reasons, your photo can include these items.

Wearing glasses with obscure frames or reflection from the lenses, masks, bangs, and other jewelries that covers facial parts made difficult to identify the person are not acceptable.

Clear, focused image with no shadows or blur.

Neutral expression (not smiling or laughing). Significantly different from normal facial features are not acceptable. Photographs taken within three months of the test date

(2) Important notes regarding the headshot photo upload requirements The headshot photo that you uploaded here will appear on your Confirmation Letter and your Score Report. If you uploaded a headshot photo that does not meet the regulations, you may be denied admission to take your test on

test day. In addition, your photo may not be approved to appear on your certificate. Furthermore, after you have completed your test reservation, you are not allowed to change your headshot photo.

(3) Check the checkbox to confirm that you have read and agree to the Important notes regarding the headshot photo upload requirements.

(4) A list of unacceptable photo examples.

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Unacceptable Photo Examples

■Does not meet specified dimensions and standards

① The position of the face is off-centered

② Face sideways

③ Side on to camera

④ Objects (e.g. chairs) on background

⑤ Shadows on background

⑥ Patterns on background

■Part of the face is hidden

⑦The frame of glasses hangs over the eyes

⑧The frame of glasses is very thick and covers

large area of the eyes or face

⑨The light is reflected on glasses

⑩Wearing sunglasses and cannot be identified

the person

⑪Mask is covering the face

⑫The bangs are too long to see around the

eyes/ the face outline is hidden

⑬Hat is covering the head

■Difficult to identify

⑭Significantly different from normal facial features

⑫Blurry image due to motion blur or camera shake

⑬Shadows on the face

■Poor digital photo quality

⑰Image with noise (image distortion)

⑱Image with dot (moire) or ink bleed

⑲Image with jaggies (stair-like pixel lines)

⑳Digitally processed image such as deformation or

masking (border) has been applied

① ② ③ ④

⑤ ⑥

⑦ ⑧ ⑨ ⑩

⑪ ⑫ ⑬

⑭ ⑮ ⑯

⑰ ⑱ ⑲ ⑳

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2.11 Select a Payment Method

The test fee will be displayed. Confirm the amount and select a payment method. Payment can be made by credit card or by voucher.

⚫ To use a credit card, proceed to 2.12. ⚫ To use a voucher, proceed to 2.17.

Credit card payments cannot be processed in Mongolia or Nepal. For these countries, please select payment by voucher.

A voucher (test ticket) is a coupon code used to pay exam fees.

Vouchers (test tickets) are sold at the designated venue (basically the test centers) at the prescribed time.

Company representatives who will purchase vouchers (test tickets) for their members, can also purchase vouchers on

Voucher Express, a voucher (test tickets) selling website.

(There is an assessment at the time of account creation, and account creation requires about 5 business days to complete.)

Voucher Express

http://ac.prometric-jp.com/common_contents/voucher.html

XXXXX Test

XXXXX Test

http://ac.prometric-jp.com/common_contents/voucher.html

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2.12 Pay by Credit Card

On the Payment Selection screen, click [Credit card].

XXXXX Test

XXXXX Test

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2.13 Confirm Reservation Details

The reservation details will be displayed. If there are no issues, enter an emergency contact phone number and click [Select payment method]. To make a correction, click [Return] to return to the previous screen.

1 Emergency contact number Required Enter an emergency contact phone number.

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XXXXX Test

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2.14 Enter Credit Card Information

Enter your credit card information and click [Next]. Proceed to 2.16.

1 Credit card terms of service agreement

Mandatory Check the credit card terms of service and check the click box if you agree

2 Name on card Mandatory Enter the name on the credit card

3 Card type Mandatory VISA Select the type of the credit card you are using

Master

4 Card number Mandatory Enter the credit card number

5 Expiration Date Mandatory Enter the expiration date

6 Security code Mandatory Enter the security code

Only credit cards with 3D secure can be used.

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Click here to display the credit card terms of service agreement in a separate window (See 2.15)

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XXXXX Test

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2.15 Credit Card Terms of Service

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Closes the window

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(7) Credit card terms of service

When you are paying the test fee by credit card (hereinafter referred to as "card"), check the following notes before making your reservation. ■ About the Card Holder

・Corporate cards cannot be used.

Expiration date Make sure you use a card that is valid for at least two months after the month of the test. Example: To take the examination in August 2019, please use a card with an expiration date is after October 2019. ■ About Visa cards

・You cannot use Visa cards with a 13-digit card number. You need to use a Visa card with a 16-digit card number.

■ About paying with a card

・You can only use a single payment method.

・The test fee will be charged to the card company after the test date.

・Card usage conditions (withdrawal due date, credit limit amounts, etc.) are subject to the terms and conditions agreed separately between the cardholder and the card company.

・"Prometric exam fee" will be displayed on your credit card statement.

■ Canceling/Changing

・We cannot accept any changes to the payment method after a reservation is complete.

If a credit card payment error is displayed.

・Try again with another card or select another payment method. If payment authorization cannot be obtained from the credit card company.

・We will contact you and arrange a separate payment method.

Agreement on the acquisition of credit card information

1. Reasons for acquiring credit card information

・Settlement of test fee

2. Acquirer

・VeriTrans Inc.

3. Period of data retention by our company

・We will not save credit card information as it is owned by VeriTrans Inc.

2. Test Reservation

39

2.16 Confirm Credit Card Information

If the information entered is correct as displayed, click [Pay]. You will be taken to the payment service company site. Follow the instructions on the screen and certify your identity. Once the payment procedure is completed, your reservation is complete. Proceed to 0.

XXXXX Test

2. Test Reservation

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2.17 Using a Voucher

Enter the voucher number and expiration date and click [Next].

1 Voucher number Mandatory Enter the voucher number.

2 Expiration date Mandatory Select the expiration date.

(8) Make sure you select a test date that is before the voucher's expiration date.

Please keep your voucher number and expiration date until you take the test. When your test date is canceled due to a

natural disaster ect., the voucher becomes valid again.

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XXXXX Test

XXXXX Test

2. Test Reservation

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2.18 Confirm Reservation Details

The reservation details will be displayed. If the details are correct, enter an emergency contact phone number and click [Reserve].

1 Emergency contact number Required Enter an emergency contact phone number.

1

(9)

XXXXX Test

XXXXX Test

2. Test Reservation

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2.19 Reservation Complete (Confirmation Letter Displayed)

Your test reservation is now complete. Confirmation Letter will be displayed. Next, please check your e-mail inbox, a test reservation confirmation notice e-mail has been sent to your e-mail address.

If you could not find the test reservation confirmation notice e-mail in your inbox, please check your spam or junk mail

folder.

Please make sure all of your information on the Confirmation Letter is correct. Please also note that you have to bring this

confirmation letter on the day of the test. One Confirmation Letter is issued for each test appointment. For example, if you

have 2 test appointments on the same day, you are required to bring both 2 Confirmation Letters of the tests on that day.

Therefore, please bring all required Confirmation Letters on the day of the test.

Click [Back] to go to the Reserved Tests List page.

XXXXX Test

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2. Test Reservation

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Headshot photo appear here exclusively for test inside Japan only.

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Test check-in time *You will not be permitted to take the test if you arrive after the specified time.

Test start time

Test Name

Test Code

Test Length

Payment Details

Test Date

Test Center (Vennue)

XXXXX Test

2. Test Reservation

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(10) ● Please make sure that all the information in your confirmation letter is correct. Nationality, Date of Birth, and Sex will be shown in your score report. If you have entered incorrect information, please cancel your reservation immediately and make a new reservation with the correct information. ● Required items for the day of the test Please note that you have to bring this confirmation letter and an acceptable form(s) of identification on the day of the test. One confirmation letter is issued for each test appointment. Please bring all required Confirmation Letters on the day of the test. 1. Confirmation Letter 2. The following forms of identification are acceptable provided they have not expired. In Cambodia In China In Indonesia In Mongolia In Myanmar In Nepal

・លិខិតឆ្លងដែន Passport

・អតតសញ្ញា ណបណណ ័ ID-Card

・បណណ ័បបើកបរ Driver's License

・护照 Passport

・中华人民共和国居民身份证 Resident Identity Card

・KTP（Kartu Tanda Penduduk） Resident Identification Card

・Kartu Pelajar /Siswa (With face photo only) Student Card (With face photo only)

・Paspor Passport

・Kartu Pengemudi / SIM-（Surat Izin mengemudi） Driver's License

・Гадаад паспорт Passport

・Монгол Улсын иргэний үнэмлэх Citizen Identity Card of Mongolia

・န ိုငင်ကံ ူးလက်မှတ် Passport

・န ိုငင်သံ ူးစ စစ်ရ ူးကတ်ပ ူး ID

・ယဉ်ရမ ငူ်းလ ိုငစ်င ်Driver's License

・राहदानी Passport

・सवारी चालक अनुमतिपत्र (अङ्ग्रेजी अक्षरमा नाम भएको मात्र) Driver's License (With name in English letters

only)

・नेपाली नागररकिाको प्रमाणपत्र (अङ्ग्रेजी अक्षरमा नाम भएको मात्र) Nepali citizenship certificate (With name

in English letters only)

2. Test Reservation

45

In Philippines In Thailand In Vietnam In Japan ● Rescheduling or Canceling Be sure to reschedule or cancel online by at least three business days prior to the test date (at least four business days if the test date falls at the weekend). You cannot reschedule or cancel after the deadline. Payment is not refundable for late cancellations, late arrivals, or absence. Please note our online services are not available every Thursday from 18:30 - 22:00 (JST), due to weekly system maintenance. ● Note Candidates will not be allowed to take the test under the following circumstances. You will still be charged for the test.

・If you do not bring an acceptable form of identification.

・If the name you registered is different to the name on your valid form of identification.

・If your identification has expired.

・If you bring photocopies of your form of identification. You must bring the original.

・If you do not bring this confirmation letter for each exam.

・Passport

・SSS ID

・GSIS E-Card

・Philippine Postal ID Card

・Driver’s License (LTO: The Land Transportation Office)

・Professional regulation commission

・Unified Multi-Purpose ID

・หนงัสือเดินทาง Passport

・บตัรประจ าตวัประชาชน ID Card

・ใบอนุญาตขบัรถ Driver's License

・Hộ chiếu Passport

・Chứng minh thư ID Card

・パスポート Passport

・在留カード Residence Card


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3 Changing Reservations

This guide explains how to change the reserved test date/time and test center for your application.


Access the top page for the test registration site. Click [Login]. Click [Login].





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3.2 Login






(1)

If you forgot your Prometric ID or Password, contact the Prometric customer service center.

<Prometric customer service center>

TEL: +603 76283371 9:00-17:00

(Except Saturdays, Sundays, public holidays, New Year holidays)

E-mail: [email protected]


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A list of the successfully registered tests will be displayed. Click [Reschedule] for the registration entry to be changed.

(2)

Make sure you reschedule or cancel at least three business days prior to your scheduled test date (at least four business days if the test date falls at the weekend).

The test and payment method cannot be changed. Cancel the current reservation and register a new one.


Goes to the Change Reservation screen

Goes to the Confirmation Letter screen

(2)

XXXXX

Test


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3.4 Select a Test Date/Test Center (Venue)

You can check the test date of the country which you want to take the test from the top page of the test Registration Website. Select your desired test date from the Test Date box and click [Search]. You can also narrow down your search by selecting the country and area. If you leave the country and area box blank, all the test centers that are available on the desired test date will be displayed.

1

Displays the period reservations can be made


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3


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1 Test Date Mandatory Enter the desired test date.

Clicking on [Calendar display is here] to open the calendar window. You can enter a date by clicking on the date in the

calendar. If the calendar freezes due to browser issues, please enter a date directly.

2 Country Optional Select the country where you are taking your test.

When you click on [Country] , a list of countries will be available for selection.

You can also click [Search] first, then select the country in the drop down list and search Test Centers again.



3 Area Optional Select the area where you are taking your test.

By clicking [Area], the list of areas of the country you have selected will appear for selection.

For selecting the areas, you will need to select [Country] first. If the area is not available it will not appear in the list.

You can also click [Search] first, then select the country and then select area in the drop down list and search Test Centers

again.




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The test center (venue) information for the selected test date will be displayed. Information of test center (venue) in other countries will also be displayed. Please be careful and select the correct test center (venue). Click on the test time of your desired test center (venue).

4 Reservation Time Mandatory Please make sure your desired test center is displayed.

Depending on your selection (Test Date , Country , Area - if any), multiple test center information may be displayed.

5 Reservation Time Mandatory Click on the test time of your desired test center (venue).

At your desired test center, click at the Available’s or Few vacancies’s test time.

You cannot change it to a test center at a different country. If you made a mistake, selected a wrong test center in a different

country, you will have to cancel your reservation and register again.

Places available (Reservable)

Limited availability (Reservable)

No places available

Not offered

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5


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Upload a headshot photo of yourself for identity verification purpose. (Only for those who are taking the test in Japan) Check your headshot photo and click Next. (If there is a problem and you need to change your headshot photo, refer to steps at 2.10 Select a Test Date/Test Center (Venue) and upload your photo again.)

(1)

Headshot photo that you uploaded when you made your test reservation.


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3.5 Confirm Changes

The reservation changes will be displayed. If there are no issues, enter an emergency contact phone number and click [Change reservation]. To make a correction, click [Return] to return to the previous screen.

1 Emergency contact number Required Enter an emergency contact phone number

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When you click [Change reservation], your confirmation letter is displayed and a reservation notification mail will be sent automatically.

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XXXXX Test

XXXXX Test


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3.6 Changes Complete (Confirmation Letter of Changes Displayed)

A confirmation letter with the changes will be displayed, and a registration notice will be sent to the registered e-mail address. Make sure to print out this confirmation letter and bring it on the day of the test. Click [Back] to go to the Reserved Tests List screen.

XXXXX Test


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57

4 Reservation Cancellation

This guide explains how to cancel a reserved application.







58

4.2 Login



2 Last Name (see-->) Last Name is required if you registered it for "Prometric ID"



(1)

If you forgot your Prometric ID and your Password, contact the Prometric customer service center.

<Prometric customer service center>

TEL: +603 76283371 9:00-17:00

(Except Saturdays, Sundays, public holidays, New Year holidays)

E-mail: [email protected]


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A list of the successfully registered tests will be displayed. Click [Cancel] for the registration entry to cancel.

(2)

Make sure you reschedule or cancel at least three business days prior to your scheduled test date (at least four business days if the test date falls at the weekend).

The test and payment method cannot be changed. Cancel the current reservation and register a new one.

You cannot cancel your test in the Registration Website nor can you get a refund after the Schedule / Reschedule / Cancel

period ends.

[Cancel] button disappears after the Schedule / Reschedule / Cancel period ends.


Goes to the Cancel Reservation screen

(2)

Goes to the Confirmation Letter screen

Goes to the Reserve Test screen (See Chapter 2)

XXXXX

Test


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4.4 Cancellation Guidelines--

This will display the reservation cancellation guidelines (see next page). Make sure to read the guidelines. After confirming, click [Next].

(3) 1. The cancellation procedure must be completed by the deadline. 2. You can only cancel tests that have been booked online. 3. After completing the cancellation procedure, we will send you a cancellation e-mail. Make sure you save this as it is proof that cancellation has been completed. If you do not receive the cancellation e-mail or if the cancelled test is displayed on the Reserved tests list screen, the cancellation may not have been completed. Contact the Prometric customer service center by noon the following business day. Note that the test fee will not be refunded if the cancellation procedure has not been completed. [Prometric customer service center] +603 76283371 Reception hours: 9:00-17:00 (Except Saturdays, Sundays, public holidays and New Year holidays) Note: Support can only be provided in English.


(3)


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4.5 Information Required for Cancellation

The reservation to be cancelled will be displayed. Enter the required details and click [Next]. To make a correction, click [Return] to return to the previous screen.

1 E-mail Mandatory Enter the e-mail address to send the cancellation notice

2 Confirm E-mail Mandatory Confirm and re-enter the e-mail address to send the cancellation notice

3 Phone Mandatory Enter an emergency contact phone number

4 Reason for cancellation

Enter the reason for cancelling in English

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3

2

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XXXXX Test


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The cancellation details will be displayed. If everything is correct, click [Cancel]. Note that if [Cancel] is not clicked, the cancellation will not be completed.

XXXXX Test


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4.7 Cancellation Complete

Click [Return to test list] to go to the Reserved Tests List screen.

(4) Note: Be sure to check the cancellation e-mail. Also, make sure you check the online Reserved Tests List to make sure the cancellation has been processed correctly.

After the cancellation is processed correctly, the credit card charge will be cancelled and refund will be made through your

credit card company.

If you have purchased a voucher, you can schedule another reservation using the same voucher number. You can not get

refund for a voucher.

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5 Checking and Changing Personal Information

This guide explains how to check or change your personal information as registered.

If you enter your sex, date of birth, or nationality incorrectly when you make a test reservation, please cancel your reservation immediately and make a new reservation with the correct information. Please note that after the Schedule/Reschedule/Cancel period ends, rescheduling or cancellation request will not be entertained. As a result, the incorrect information you registered will remain incorrect and will not be able to be corrected.


Access the top page for the test registration site. Click [Confirm and change registered information].





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5.2 Guidelines for Changing Personal Information

The following guidelines will be displayed for changing personal information. After confirming, click [Next].

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Notes: 1. If you change your personal information, the changes will be applied from your next reservation. 2. You cannot change your name online. To change your name, send the following information to

[email protected]

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・ Prometric ID

・ Registered name

・ New name


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Last Name

5.3 Login






(2) If you forgot your Prometric ID and your Password, contact the Prometric customer service center. <Prometric customer service center> TEL: +603 76283371 9:00-17:00 (Except Saturdays, Sundays, public holidays, New Year holidays) E-mail: [email protected] Note: Support can only be provided in English.

(2)

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5.4 Enter User Information Changes

To change your user information, make the required changes to the input fields and click [Next]. To check your user information without making changes, click [Logout].

1 Phone Mandatory Enter a phone number

2 Street Address 1 Enter an address in English

3 Street Address 2 Mandatory

4 City Mandatory Enter the city name in English

5 State/Province Mandatory Enter the state or province name in English

6 Postal/Zip Code Mandatory Enter the postal or zip code If you don't have postal/zip code, please enter "000"

7 E-mail address Mandatory Enter an e-mail address

8 Do you want to receive notifications from Prometric?

Mandatory If you would like to receive test-related information (information on campaigns, seminars, events, etc.) that support taking tests, or information on the services offered by Prometric or accreditation bodies, select [Yes].

(3) Notes: 1) Changes will be applied from your next reservation. 2) Enter information using alphanumeric characters. 3) You cannot enter symbols other than the following: hyphens & () spaces.


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The details entered will display on the screen with changes shown in red. If there are no mistakes, click [Register]. To make a correction, click [Return] to return to the previous screen.



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5.6 Personal Information Change Complete

If the above screen is displayed, your user information has been changed successfully. Click [Back] to move to the Exam Overview page.

6. Change Password

71

6. Change Password

6. Change Password

72

6 Change Password

This guide explains how to change the password for a registered Prometric ID.






6. Change Password

73

6.2 Select the Change Password Function

On the Login screen, click [Change my Password].


(1)

6. Change Password

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6.3 Enter User Information

Enter your Prometric ID and name in English and click [OK].



3 Last Name (see->) Last Name is required if you registered it for "Prometric ID"

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Goes to the Login screen

6. Change Password

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6.4 Set a New Password

Enter the current password, followed by the new password twice, and click [OK].

1 Current Password Mandatory Enter the current password

2 New Password (1) Mandatory Enter the new password

3 New Password (2) Mandatory Re-enter the new password

(2) Enter your current password, enter your new password twice, and then click "OK". The Password must be a combination of 6-14 alphanumeric characters.

(2)

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2

3

6. Change Password

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6.5 Password Changed

If the above screen is displayed, your password has been changed successfully.

7. Reset Password

77

7. Reset Password

7. Reset Password

78

7 Reset Password

This guide explains how to reset a forgotten password for a registered Prometric ID.






7. Reset Password

79

7.2 Select the Reset Password Function

On the Login screen, click [Forgot my Password].


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7. Reset Password

80


Fill in all input fields with the required information and click [OK].




4 Registered E-mail address

Mandatory Enter the e-mail address registered when your Prometric ID was created

5 Emergency contact

Mandatory Enter an emergency contact phone number

(2) Enter your credentials in English. if the information you enter matches the registered information, we will send you a temporary password by e-mail. (3) Note: Your registered e-mail address is the e-mail address you registered when creating your Prometric ID.


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7. Reset Password

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The details entered will display on the screen. If everything is correct, click [Send]. If any corrections are necessary, click [Return].


7. Reset Password

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7.5 Password Reset

A temporary password will be issued and sent to the specified e-mail address. Click on [Go to login screen] to go to the login screen.

(4) Your Prometric ID has been sent to ***@******. If you do not receive an e-mail after several minutes, you can contact us at the following phone number. <Prometric customer service center> +603 76283371 Reception hours: 9: 00-17: 00 (Except Saturdays, Sundays, public holidays and New Year holidays) Note: Support can only be provided in English.


(4)


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84

8 Confirm Prometric ID Request

This guide explains how to confirm a registered Prometric ID if forgotten. When the confirmation process is completed, the Prometric ID information will be sent by e-mail.







85

8.2 Confirm Prometric ID Request

On the Login screen, click [Forgot my Prometric ID].

(1) If you forgot your Prometric ID and your Password, contact the Prometric customer service center. <Prometric customer service center> TEL: +603 76283371 9:00-17:00 (Except Saturdays, Sundays, public holidays, New Year holidays) E-mail: [email protected]

(1)


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Fill in all input fields with the required information and click [OK].


2 Last Name (See-->) Last Name is required if you registered it for "Prometric ID"


4 Registered E-mail address

Mandatory Enter the e-mail address registered when your Prometric ID was created

5 Emergency contact

Mandatory Enter an emergency contact phone number

(2)

Please enter your credentials in English. If it matches the registered information, we will inform you of your Prometric ID by e-mail. (3) Note: Registered E-mail address is the E-mail address you registered when creating Prometric ID.

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The details entered will display on the screen. If everything is correct, click [Send]. If any corrections are necessary, click [Return].

XXXXXXXX



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8.5 Prometric ID Request Confirmation Procedure Complete

Information for the registered Prometric ID will be sent to the specified e-mail address. Click [Back] to go to the Login screen.

(4) Your Prometric ID has been sent to ***@******. If you do not receive the e-mail after several minutes, please contact us below. <Prometric customer service center> +603 76283371 Reception hours: 9: 00-17: 00 (Except Saturdays, Sundays, public holidays and New Year holidays) Note: Support can only be provided in English.

(4)


Documents

User Guide - ac.prometric-jp.comac.prometric-jp.com/shared/userguide/base/userguide_body_en.pdf · Prometric ID Registration 2. Test Reservation 3. hanging Reservations 4. Reservation