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User ExperienceA personal impression
Disclaimer
Everything I tell you could be a Lie Personal impression Not linked to employer nor SAP Based on opinions of others
Agenda
Some barriers Who are users? What is user experience?
Methodologies & tools
What is SAP doing?
Challenge
User Experience - Audience
User Experience - Audience
You are all users!
Administrators use Solution Manager / Central User Management/...
Software engineers use the workbench/data dictionary/...
Functional consultants use SPRO/business transactions/...
What is user experience?
What is user experience?
Ergonomics?
What is user experience?
Usability?
What is user experience?
Feedback?
What is user experience?
Motivation?
What is user experience?
Responsiveness?
What is user experience?
Availability?
What is user experience?
Collaboration and sharing?
What is user experience?
A good process?
What is user-experience
Everything impacts user experience
Methodology & Tools
Design thinking Post-its on a wall
Methodology & Tools
Agile Better interaction, faster iteration
Methodology & Tools
Empathy You, as the user
Methodology & Tools
Usability tests Throw them in the deep and learn how
THEY swim
Methodology & Tools
Story-telling Sketching Wireframes
What SAP is doing
Usability tests Massive feedback in short sessions
Applying design thinking themselves Drink own champagne
Different UI technologies Improving SAPGUI (screen personas) Improved developer tools
SAPUI5
Screen Personas
ABAP in Eclipse
Hidden users
SAP is improving the experience for hidden users Eclipse workbench App builder Real-time compilation and unit tests Landscape Virtualization Management ...
Challenges ahead
Revamp the way your company does IT
Business vs People
Software engineers not on an island
Open discussion
Bla Bla
Thank You!
