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User De-Provisioning
User De-ProvisioningO365 High Level Overview spacehttps://us001.blueworkslive.com/scr/processes/329d6cfb42Created on Jun 5, 2017 9:59 AM by Christina Cowling ([email protected])Last modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin....
1. Managing the Request
1.1. Determine if Legal Hold is RequiredFormer employee's manager is generally the person who requests the legal hold.
Participants
Agency Manager.
1.2. Determine Retention NeedsDetermine if method of retention is inactivate the mailbox or convert to a shared mailbox.
Participants
Agency Manager.
1.3. Submit Request to De-Provision AccountEach agency has their own process to follow.
Participants
Agency Manager.
1.4. Receive Request to De-Provision AccountReceive de-provisioning request through agency ticketing system.
Participants
IAM Agency Administrator.
1.5. Convert to Shared Mailbox if Necessary
User De-Provisioning (ID: 329d6cfb42) in O365 High Level OverviewLast modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin.... 1
User De-Provisioning
Participants
IAM Agency Administrator.
1.6. Apply Legal Hold if Necessary
Participants
IAM Agency Administrator.
1.7. Delete/Disable in UMRA?
1.8. Open SR Requesting License Update(s)Open SR Requesting License Removal or Change to Plan 2 License
Participants
IAM Agency Administrator.
1.9. Every 30 Minutes
1.10. Automatic Sync On Premise AD to O365
Participants
IAM Agency Administrator.
2. Managing Validation & Processing
2.1. Remove License or Apply Plan 2 LicenseRemoving the existing license returns it to the license pool. Changing to a Plan 2 license returns the user license to the license pool.
User De-Provisioning (ID: 329d6cfb42) in O365 High Level OverviewLast modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin.... 2
User De-Provisioning
Participants
DET.
2.2. Update & Close SR
Participants
DET.
2.3. Return License to Pool (Automatically)
Participants
Cloud O365 Agency Administrator.
2.4. Retention Period BeginsRetention period begins. 30 days for Exchange and 365 days for OneDrive.
2.5. Notify Agency Manager of Account Update(s)
Participants
Cloud O365 Agency Administrator.
2.6. Remove Files Based on Retention Periods (Automatically)
Participants
Cloud O365 Agency Administrator.
User De-Provisioning (ID: 329d6cfb42) in O365 High Level OverviewLast modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin.... 3
User De-Provisioning
3. Managing Reporting & Maintenance
User De-Provisioning (ID: 329d6cfb42) in O365 High Level OverviewLast modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin.... 4
User De-Provisioning
Glossary
Participants, Business Owners, ExpertsValue DescriptionAgency ManagerCloud O365 Agency AdministratorDETIAM Agency Administrator
User De-Provisioning (ID: 329d6cfb42) in O365 High Level OverviewLast modified on Jul 12, 2017 2:16 PM by Christina Cowling (christina.cowling@wisconsin.... 5
