Embed Size (px)
Citation preview
Imercer.com Usability Survey
August 2011
Over 2,100 respondents
Summary of Key Findings
The majority of our users visit imercer on a monthly basis, followed by twice a year.
Most users are driven to our site through email marketing campaigns or external search queries.
Primary reasons for visiting imercer were to participate in a survey or access tools.
Users rated imercer positively in all categories – organization, visual appear, content, navigation, etc. and the majority
of users are satisfied with their experience on our website.
Our users want more direct navigation to products or areas of interest and direct links to web‐based tools.
Majority of users says our site is simple to use for registration, login and purchase.
External organic searches for imercer information rates high – we’ve worked hard for that!
Repeated positive feedback for good site layout, user friendly site, article postings, and tool access.
Also negative feedback on site layout, too much information, too many clicks, navigation, want direct links, internal search
engine and site load time.
91% of our users find what they are looking for when they visit imercer and the majority of our users rate our website above
our competitors.
The most important features to our users are “ease of navigation,” “site load time,” and “quality content and freshness.”
The consensus from our users is that they want us to improve our navigation, give them more direct
links, improve our internal search tool and improve our site load performance.
1. In the past year, how often have you visited imercer.com?
# Answer Response %
1 Once 189 9%
2 Daily 51 2%
3 Weekly 362 17%
4 Monthly 789 37%
5 Twice yearly 557 26%
6 Never 213 10%
Total 2,161 100%
It was surprising that 213 users chose ‘Never’ and when looking at the open responses, we found that the
majority of these users were not aware of imercer.com. This survey seemed to have served also as a
marketing/awareness tool for some recipients..
1b. If ‘Never,’ please tell us why you never visit imercer.com?
imercer.com…what's that? Didn't realise it was there
I'm note advised of this website.
don't know what it is
i dont know what it is about.
never heard about it!
I was not aware of imercer.
Didn't know about it
Never been made aware of it.
didn't realize it was out there and what it contains
No knowledge of existence
See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q1b.
2. When you last visited imercer.com, what prompted you to visit?
# Answer Response %
1 Email marketing message
512 25%
2 Product catalog 213 10%
3 Planned purchase 284 14%
4 Internet search 328 16%
5 Other (see below) 747 36%
Total 2,084 100%
Not surprisingly, most of our visitors are driven from email campaigns. 36% of respondents chose ‘Other’ and there seemed to be a strong interest in: Tool Access, Meeting Registrations/Interest, Access to purchased products, Survey data and participation. Samples are below with a link to all comments.
Verbatim comments for ‘Other’: Access PayMonitor
Paymonitor & Meeting registration conducting salary reviews Access purchased survey and other reports To access surveys Access tools. Run market data for benchmark. Pulling out some survey data Needed information Interested to know what training courses are available. to obtain information and check for any latest updates/learnings Compensation and market range To look for remuneration related information To get info for the total remuneration survey Expatriate Information, Salary Benchmarkting survey participation & results Access to Global HR Monitor needed survey information Survey data Survey Invitation To obtain salary information Business needs Mercer's reputation; through colleagues Job Pricing To access data Market pricing new position survey panel results Compensation Survey Information survey data
survey participation See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q2‐Other.
3. What are the primary reasons you visit imercer.com (Select all that
apply)
# Answer Response %
1
Obtain more information about products and services
530 25%
2 Participate in a survey
1,263 61%
3
Access my web‐based tools (e.g., PayMonitor, Global HRMonitor)
1,133 54%
4 Contact customer service
81 4%
5 Purchase a product online
151 7%
6 Sign up for an event or meeting
420 20%
7 See what is new 470 23%
8 Business research 470 23%
9 Other: Specify 74 4%
The majority of users come to imercer to participate in surveys or for tool access. Samples of ‘Other’ comments are below with a link to all comments.
Verbatim comments from 'Other': Any new HR books or Report Mercer webcast To know what HR-related training programs are available. get survey results Access purchased surveys Compensation survey reports Run benefit valuations looking for data results from surveys Search trainings Compensation surveys Check Salaries ORC tables
calculations, country information Market survey job data from the participation materials Mercer Social Security Newsletter Survey Search by Job to get info from the pre-populated reports view survey results, mercer survey panel Position evaluation, eIPE. Search for materials featured in webcasts information about HRpractices job descriptions Buy a reseach Survey results Had participated in a survey and was looking to retrieve some information See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q3‐Other.
4. How do you rate imercer.com on the following features?
(10=excellent)
5. What other information on the home page would be helpful to
you?
# Answer Home page information
1 New product information 455
2 More direct navigation to products or interest areas
1,079
3 User‐defined configurable page 526
4 Direct links to web‐based tools 1,078
5 Headlines from press releases 665
6 Featured articles 769
7 Other: Specify 39
Verbatim Comments to ‘Other: Specify’
Quick info update on Mercer, what does it do, and issues
None
Free downloaded Compensation and Benefits Pay Practices Survey Results
key legislation changes
Dates of local (Singapore) Mercer events
Information from my account manager
no idea
Changes in labor legislation in Asia ‐ snapshot review of what's happening in each of the location
not aware it an option
N/A
Never visited
Directions for use of survey data
Local contacts information
Just make it easier, too much fluff why don't just email spreadsheets instead of making me downlaod/upload???
Easier ability to complete comp surveys‐ Very complicated and extensive
best practices information
I have never been on the site
A little more help with the transition of ORC products to Mercer.
Best Pratice case studies
language switch of all information, trainings with names that are understood
More information on job matches and position codes
articles about human resources development and new tendencies in human resources administration
market and industry trends
Paymonitor
Financial Industry Surveys in every Country
Library – Forms
data presented in an easy to understand format
remuneration & benefits trends
web site in French
Free Library of Annual Trend Information
Research
find info more easily, one site per topic not several
Information sells. The bait and little worthwhile content is a major turn off.
Clearer/easier to find survey deadlines and publish dates
It is not fair for me to comment since I don't use the site frequently.
I don't remember
Have not visited site
More training schedules
What is imercer?
Summary of reports paid for, dates of report availability, deadlines for submission, key dates etc
would like to see new hire equity apart from ongoing equity grants
How to get in
possibility to organize 'favourites' (i.e. favourite and useful articles/links etc.)
links to local offices and consultants within that office
contact information
contact information
more articles about compensation trends
Headlines from press releases would be great.
Direct navigation to Canadian content
Better UI
coming up HR trends (e.g. benefits evolution)
Release dates for the products we purchase
manuals in excel or word format
n/a
library of articles and white papers with search engine
Industry News
we just use survey part of your site
More userfriendly PayMonitor, e.g. waiting for reports, configuration of reports
When the survey materials, query from the vendor and reports download, it is little combursome proses, which can be made easy
More real time data like attrition rate.
Market data on wellness initiatives
interesting articles
can't tell whats a button and what's not
Direct links to web‐based tools
Would like to know more information about Middle East Region and specially about Lebanon
Not sure. New to using iMercer.
Was extremely unuser friendly
Once into the system, please don't ask for passwords again. Make system user‐friendly and information more pragmatic. Other sites are far more useful.
reliable data for local markets ‐ more participants
survey results
6. How would you rate the ease of registration/login/purchase on
imercer.com?
# Question Very Simple
Simple Neutral Difficult Very
Difficult
1 Registration 481 936 546 55 13
2 Login 610 927 434 47 13
3 Purchase 270 691 882 62 11
Low percentage of users find it difficult or very difficult to register, login or purchase.
7. How useful is an external search engine to locate information that
is available on the website?
Google is now our #1 external referring website.
8. What do you find most helpful or useful about the site?
Good layout – easy to find where to go for what I am looking for. user friendly Well laid out Data generation tool Pay Monitor that it is online and available 24/7 Relevant information actual content updates information on mrket data There's some quantitatives research for reference purpose headlines of the press releases The layout and the shortcuts.
HR BEST PRACTICE , NEW VIEWS Very easy to use. Thanks Ease of information and products Articles and new products Customer service Present HR Trends on C&B Easy to analyse the survey result Get the latest trend information all the mercer products and web-based tools are there already i access data International assignment info and benchmarking survey and product info HR news and information Having an update about the market, the competitors and our position in the market. This facilitate our strategy to retain staff or hire new staff. Good articles Very interactive Salary Benchmark Articles on Salaries and Hr Practices Direct links to web-based tools Event/Training section Frequently updated information and user friendly web page A good mix of information and leads to other areas of the site Defined schedules descriptions of available courses. The global information and the coverage. Quite user friendly. Latest updates and exclusive to the market I mainly access the site for market data information - being able to search or market price a job across multiple countries would be a good improvement Key highlights of happenings around the world Ease of interface The complimentary surveys. WIll lead you to products The site helps me do my job more effectively. The useful articles and information along with the ease of registering for webinars Reminders of survey participation dates e-mail links straight to articles site organization Compensations / Employee engagement Personalized support One stop place to see all of the surveys Mercer SIRS has to offer. individualized accounts that hold purchased surveys, products My Tools section Possibility to be informed on regular basis on a variety of HR topics and get to know actual themes and global trainings in timely manner. The "snap shots" of the new articles. The layout of the pages (having navigation/information bars on the left and right of the screen). There is a wealth of information provided on the website Convenient sub-site set up for my specific industry, to consolidate surveys of interest and sharing of information and survey results. it is well organized per topic The tools and the webcast
information about what is doing the market in different countries Quality of information The layout. It's very clear where things are located, which makes it easy to find things. Also, very pleasing to the eye. auto-fill login; my account (my links) easily located information from surveys at no cost The interesting banner which played accross the site.
As a new/recent user for completion of survey questionnaires (UK and Ireland) I found the initial download information and contact details upon logging in for the first time most helpful. It is very clear the data of the contacts of each office around the different sites in the world. I love the data I get from your surveys - it's highly valued and recognized as some of the best out there.
Let's me know what data is available and I can quickly access the price. On other similar sites, the price is often hidden and I find out late in the navigation that it's beyond the budget. The Search engine Single source for information.
Love the mercer survey panel with all the spot survey results!! The direct email sent to remind me to go to the site, then the link to take me right there. Very user friendly, and good info. The items in red are versions of repeat comments. Although we had a lot of positive feedback regarding imercer layout, ease of finding information and search engine, we had a lot of negative feedback in the same areas as shown in the next question (#9). See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q8.
9. What do you find least helpful or useful about the site?
Webex events registration details should be recorded. Pay monitor could be more user friendly navigationa nd being able to easily access information that you have an interest in for the relevant geographic and position on salary It is USA based, also it seems very slow Country based content. All countries look similar - could one main site not suffice? It is a bit cluttered and when I am overwhelmed with information, it is difficult to access yet another site of information. slow response time in downloading information and customised reports Too wordy, need to make it more visual appealing. Hard to navigate and find stuff easily Cannot find the info I need hard to determine the cost of products and services before purchase
Too many clicks and unsure whethere they lead to the right place eg "Knowledge Centre" has "By topic or geography" but the page that click leads to does not look relevant
The navigation on survey reports. Quite tedious to be ploughing through large size pdf file. / Indexing would help to get us to the right job.. example.. Director, Marketing Comms (PCXX)-- Page 80 Difficult to find the small icons Market data are mostly lower than other survey data for countries purchased, namely, China, Hong Kong, Mexico and US. The Compensation Data Generator is horrible. The organization of the compensation surveys is not easy to follow (especially if looking across multiple geographies). The site in total is great. Every once in a while I have trouble finding a survey I am looking for, but emails sent to me have direct links that usually do the trick. Global info, only because my company is not global (yet). The way you manage surveys on it.
Too much noise with regard to all options - have a lot you have to sort through to get what you need. information on webcasts - not clear finding historical articles Not easy to find information- links to participation. Site navigation is dated When accessing data, it takes a lot longer to get reports than most surveys we use. Confusion with log-in username. At times there have been multiple log-ins for myself or the organization, and has resulted in resources and product purchases appearing in different places. Navigation
The home page is a little overwhelming with all the possibilities of what I can click on. I like the idea of being able to format that page to meet my needs specifically. Services' section - not used headlines from press release Navigation - getting where I need/want to. Finding out where it is is frustrating. Because of all that you offer, the site is a little busy. You Tube & Twitter etc. I don't see the benefits. Navigation and user experience while creating custom reports is convoluted. I found it difficult to find some of the products that were previously managed by ORC and had a hard time figuring out if I needed to participate in the survey and if I actually ordered the survey data correctly. Would like to see more of a direct path to get to items needed. Improvement of the search engine
I find it difficult to understand the difference between some products. When you click on a link it's not always helpful. I've had difficulty purchasing products especially when I need something in a hurry. Maybe I need a PayMonitor tutorial- I find it extremely difficult to get the information I want out of PayMonitor- I know it's in there, just very hard to get out what I want in the format I want it in. no info on job match/position code, it would be useful to have a "calculator" online. I sometimes find the navigation to be a little confusing; can't always find what I am looking for Not enough Financial Services Surveys, only limited to a very few Countries and not consistent. i/e China was made available a couple of years ago, then went away. So we are using Towers Watson instead who are more consistenet and provide Fiancial Services Industry surveys in most Countries in Europe and Asia. Would like easier links to get to surveys/results we participate in Information is not easily available. We must know exactly were something is in order to find it otherwise you get lost. Mercer provides a lot of information on the site but it can be difficult to find all related topics or subjects. Limitations in querying data The search function is poor in my opinion. finding surveys is difficult... It would be nice to be able to customize the quick links, or to have options to save/delete favorites
Not easty to find the link to e PRISM log in. As I already have e PRISM log in set in my favorite, it's quicker for me to go thru' my favorite. At the same time,it may be help to have the link there as well. The homepage has a lot of informatoin on it. It would be nice to have a few quick links such as surveys, research articles, headlines, news etc. With most sites, you can navigate right back to the home page by clicking the main corporate logo on the top of the page...but your's doesn't seem to work that way. Site seems a little cluttered Navigation Login very often does not work and has to be done again The site is not very intuitive as far as navigation. Not enough direct links There is simply too much to see on the front page
survey selection Home page is to busy. To much content. Search and navigation are difficult
The organization around the site. It is not intuitive to find the place to upload survey results as an example. 3-4 steps/clicks to get to the tools, which is the primary reason to be on the site. Not enough explanation on some of the data When you select a survey from the drop down menus, you choose your country, region, industry.... then you click on a survey and if you want to go back to your to view the list you had narrowed down before it's gone. you have to go through the process of choosing everything again. link to page i'm refering to http://www.imercer.com/default.aspx?page=saw&tab=2 Surveys and Products Around the World / Not finding data easily, want to just log-in and go. Instead have to search site for data area or having multiple sites/pages to go to. Our dept has discussed this issue... survey sites sometimes take longer to get to the data than to analyze it. You need to take into consideration that we have serveral vendor sites and dont go in every day or week, we have to re-familiarize ourselves with each site each time. Mulitple log-in like for the PayMonitor, Ordering & the Data Exchange, SIRs etc. Just hard to manage. Don't want to complain but would love to see you figure out a simplier way. The design would be more attractive and the web tools should be more eaasily accessed. Navigating in PayMonitor or in Market Pricer is not user friendly. It took me a while before being able to access my data rapidely. / I understand that french is maybe not a priority but would be appreciated at some point. / System does not provide possibility to be billed when a existing customer. You have to call to have this option given to you. I had trouble logging in using my last password, and had to wait until your technical staff contacted me with a new password. I was just in the database less than 6 months prior, so not sure why this was so difficult. Trying to locate surveys I may be interested in purchasing and differentiating between past year surveys to purchase vs. current year surveys I want to participate in. I also want to easily find information on the surveys I want to purchase - the participants and regions/cities they are in, the jobs in the surveys and descriptions. Mostly, I'd like a one-stop shop that would allow me to search for a job or jobs I need to price, and find out what surveys I would need to purchase/participate in to get the data instead of searching endlessly. Some tools hard to locate - not clear which category to look under. Example, compensation in China - under compensation or China answer go to international go to asia choose china choose compansation back out to local offices search on compensation find everything offers compensation go back to compnesation realize you need reports/results rather than surveys etc.
Navigation for finding various survey products. It would be helpful to have a way to search through the main compenstion data surveys separate from the trends and issues surveys. Was able to find a survey through the Google search engine that I could not find through navigation of the website. Very difficult to find materials. Very difficult to ascertain which modules of surveys I need. The purchasing process was complicated and necessitated a call to customer service, which wasn't returned so I contacted a local office. Navigation is extremely complex given I usually only go to the site a couple times a year (I would probably go more if it was easier to use).
Search capability is very poor. When I search for a specific products, it takes an extremley long amount of time. Many times I go to Google and search for the product for quicker results. When searching for a specific subject matter, can't seem to focus on US only data, even though US was selected. Can't always find the survey participation data and products i am looking for
Extracting survey job descriptions in a useable format. Typically share with business managers for input on appropriate job pricing.
It does take several clicks to drill down to what I want to see, however I recognize that Mercer is much bigger than just salary sruverys. Lots of negative comments regarding navigation and layout of the site – difficult to find what a user is looking for and needs to be simplified. Also, lots of negative comments regarding our internal search tool – poor quality. “Load time” was also a repeated problem with users stating that imercer.com has a
slow load time.
See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q9.
10. On your last visit, did you find what you were looking for on
imercer.com?
# Answer Response %
1 Yes 1,859 91%
2 No 188 9%
Total 2,047 100%
10b. You indicated that you could not find the information you were
looking for on imercer.com. What were you looking for?
Training Calendar Benefit Monitor Remuneration data for positions in Australia Salary data Accurate salary data basing on job code aligning with the nature of job Benefit information in the survey are limited
Details of a salary survey I had been invited to participate in (the marketing email had very little information about the survey other than asking me to hand over my data!). COMPENSATION REPORT OR MARKET SALARY INFORMATION FOR INDONESIA & BANGLADESH benchmark for corporate costing manager Market Rates on Retirement Pay in the Philippines Login Global Data Sources Cost of living information for one client in a handful of cities A survey we sponsor for specific certification data on healthcare positions. Pay differentiation metrics Compensation ratings. Salary ranges per industry
I want to be able to search by a specific job and get the salary information online. I don't want to view a PDF copy of the whole page with different job salaries. US competetive data on gasoline reimbursement amounts Compensation increase article. specific FLSA info Salarys rates registration is difficult if i forget my username
to quickly find out if you did a survey for an industry, whether the job I was trying to price was in that survey and who the participants were in the survey and what your job capusule looked like. / It might be there, but I couldn't find it quickly and the exec team was waiting on an answer.
I wanted to see survey results, but I had to log into something else called "Pay Monitor", which I was not aware I was a part of. It seemed like you had named and organized your products in a way that made sense to you, but maybe not to an average, outside user. I would have thought that if you invited me, through an e-mail, to see the results of something, the link would have taken me to the page I needed, rather than requiring me to naviagate through another page. And, since it was a survey, I would have thought it was in the survey panel. I have no idea what Pay Monitor or what it's trying to accomplish. WiN looks like it's heading in the same direction - "synthesizing" data into usable "packets"? sounds like marketing mush to me. I know I'm being really negative and for that I apologize, but I assume you want honest feedback and these are the things that come to mind when I look at your site. Some specific jobs compensation information. Market Pricer Position list does not match the Market Pricer available data (one is 2011 definitions and the available information is 2010 ...) The matches are hard to make since theses change every year. / French assistance is only provide by one person ... what happens when he's on vacation? Admin assistant pay, to which I found out was in the metropolitan survey when I called. I also am looking for geographic differential survey pricing...its variable and therefore I do not have an answer because I don't have time to call... The LNSIS suvey that was previously managed by ORC. When I finally found the Mercer version, it was not easy to figure out if I needed to participate in the survey to purchase it. Once I called to figure that part out, I could not easily determine that I had accruately compelted my order so I would receive the survey results when available. Customer Support was very helpful. Training for the paymonitor A special job profile (HR Apprenticeship Leader) City by city comparison of costs Salary statistics Information related to salary scale Survey - Management Level Charts salary survey pricing cost of living data Salary Surveys and some definitions. Global insights Soft measures of quality of life in the family Process information to respond to inquiry on SIRS The non-participant cost of a regional survey in China international medica/rx trend by country International salary information for my position. instructions for using tools Western Europe or UK Retail compensation survey Information about which module of a survey I needed to purchase. Global Mobility still not integrated with ORC so I still have to go to both sites to find articles and research listing of local Mercer consultants China compensation survey data. How to upload survey, and how to find survey results. SAlary increases in Oil & Gas Forecasts I was trying to find the right data cut for my needs, I came back with several queries with no results after I down loaded them. I could not preview them ahead of time for find out what kind of data cut mercer has. I was disappointed. Hypothetical tax rates, lots of countries are missing Participant lists for the global market movement survey See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q10b.
11. What is most important to you when you visit the imercer.com
website? Drag the choices up or down to place into your order of
importance.
Answer 1 2 3 4 5 6 7 8 Responses
Site load time 549 335 347 327 230 111 70 31 2,000
Attractiveness and layout
50 157 278 453 527 303 141 91 2,000
Ease of navigation
702 579 368 201 90 48 9 3 2,000
Quality content and freshness
505 411 398 341 220 96 25 4 2,000
Contact information available
36 118 143 189 450 610 309 145 2,000
Internal search capabilities with quality results
137 319 352 302 250 451 158 31 2,000
Site Map 14 59 72 91 117 214 995 438 2,000
Cross browser capabilities
7 22 42 96 116 167 293 1,257 2,000
Total 2000 2000 2000 2000 2000 2000 2000 2000 ‐
When rating the importance of the above areas,” Ease of navigation” and “Site Load Time,” followed by”
Quality content and freshness” were the top three areas of most importance to our user base.
12. Overall, I am satisfied with my experience from this website.
Overall, our users have a positive experience with imercer.com.
13. If you have ideas to improve your experience on our website,
please share them.
navigation needs to be simpler, layout needs to be clearer Too much 'stuff' - I really only use it for pay data - I can't be bothered looking for the rest Faster load time of information is essential for HR practitioners and other audiences that always have to beat the clock. Increase download speed / It getting slowly if we download the result of salary survey if the result of the salary survey is published. Add specific personal interested area and send regular alert for website update should provide more online (immediate) help/ response to customer's problem
For training and events, appreciate if training logistics can also be seen or a link to that is fine. So that in case, the attendee has not received any info about it, they can refer to the site. More free article on talent management and research on generation x,y and digital native Ability to seach for market data for a position across multiple countries at the same time. More user friendly cataloging of information. I have issues on Mercer asking for same information from the client in different formats... You need to sync information from customer when you are surveying different verticals/ industry.. ex: I had loaded a lot of information in Mercer gold.. while the MBM survey asked 25% of the same information again. / / Also, with very old clients one needs to share some level of information when asked outside of comissioned surveys. This helps build a better rapport and increase client satisfaction. / The Country/ city Mercer reps information when people leave / move due to promotions should be proactively informed to the client via mail or phone. It is good for a client to know the org structure within as when in terms of escalation or no response it is easy to contact. user friendly in download the salary data, and organize the Mercer Products Pls. include an update on regional, country specific legistations In general, it looks cool. Perhaps you can use different fresh color theme.
Would prefer the site to be more interactive - slow responses when I ask questions regarding topics, no link to any Account management function, therefore products stand in isolation Simplify the front page Visually, the site looks a little dated. It could be given a cleaner look. Include blurbs under links (accessible when cursor is on the link) to show what the link is about. use Hay and Towers Watson (former Watson Wyatt site and tools) as a benchmark I would like the website to be more user friendly. specifically for the CBF lounges, these must be more interactive and not just a document repository. We need more Data about all the crisis world wide
Maybe a weblog or a forum to share experiences. / I find that HR content and more financially oriented content are mixed, which doesn't add to the attractiveness of the former. I would like to be able to go on the site and locate the topics that are associated with the subject matters that are of interest vs. seeing all the products and not have a sense of where to locate the products/surveys I am looking for. The search engine is not very help. You need a much more organized way of displaying surveys by country, then job type, with easy drop-down buttons for positions covered by each survey. Work on loading time and avoid refreshing the entire page to update just a frame make finding surveys to participate in more clear/accessible The site is just ugly and PayMonitor, even though is functional has a terrible layout. Also, it works awkward with Mozilla Firefox. Allow the user to create a profile that helps set up the navigation to assist them in their area of expertise. For example, a Benefits person might want articles related to Health Care Reform and a 401(k) person might want more information related to 401(k)'s. you could do something like a "hot" line and HR-s Forum Again, believe you need to market the sight more effectively with interesting information that draws people in...ie be willing to give something without it all being an advertisement of Mercer Products. This was with useful information you can make a link to how Mercer might be able to further help. Maybe just put less information on the first page, it is really busy.
I am more interested in US data and not global as much at this time. Maybe by selecting the country, you have more Comp/HR data specific to that country. It would be helpful if it was faster and easier to navigate. Crisper and clearer See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q13.
14. Have you visited other websites specializing in HR data in the past
six months?
# Answer Response %
1 Yes 1,495 70%
2 No 628 30%
Total 2,123 100%
15. Which ones have you visited?
Hay Paynet
CompTrack On-Line Towers Watson Watson-Perrins / Hay Kelly services & jobstreet EMA Consulting towers watson HR.com; Workforce; Hewitt Aon Hewitt/CSi CLC, KornFerry ASB, TOWERm AMI Radford SHRI, TowersWatson, Hays, HRM World at work / McKinsey / HBR HRBS, McLagan TowersWatson Aon Hewitt, Hay, World at Work CLC Human Resources Radford, Culpepper, Towers Watson Economics etc. pmat.or.th Radford Numerous HRBS
AON Hewitt, World at Work, Management Exchange (Gary Hamel), Towers Watson, Hay Group, Mckinsey, IBM, Zinnov, Deloitte, KPMG, Ernst & Young, Harvard, Sloan, Wikipedia, Dan Pink, Dan Ariely... top of the mind that I can recall at the moment radford - LOVE LOVE LOVE radford's data generator See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q15.
16. Overall, how would you rate the quality of the imercer.com
website compared to similar websites you have visited or used?
16b. What website would you compare imercer.com to and how
could we improve your experience?
World at Work. / Imerce.com may consider to add in more knowledge or articles to enrich professional contents. Kenexa / MTI / HAY Hay, Tower Watson / Current information presented in simplified one-look will understand type of information. Towerswatson Kelly Services Radford, because their site do have available information on pay practices and trends. Watson Hay, CIPD, Worldatwork, SHRM. Provide latest news/trends in HR, compensation practices. Tower Watson does have local language which is usefull for each local users Aon Hewitt and Towers Watson. New layout is easier to navigate than previously. That helps a great deal. Data is easier to request on CompAnalyst. Be more similar to that site. Radford (Hewitt) has an excellent site probably because I can get directly to Radford without having to go through all the front end Hewitt site. On the other hand, the Towers site is even more of a challenge than yours. Culpepper and Radford I think it would be helpful to create an online community of members to your site for networking and research purposes. I find this very helpful in HR sites I visit. HR personnel are constantly asked to research what other organizations are doing. Mercer has a wealth of information and services that if packaged is a way to access and use the site it could be gateway to information. Better organizationa clearer purpose of the site would create a better experience Kenexa's information is not strong, but the search features for job descriptions and salaries are the best I worked with so far.
Towers Watson. Make your surveys easier to find - often when searching for a specific survey (Compensation Planning, for example), previous year's results are easy to find, while the current survey is near-impossible to find... make it easy to navigte. Towers Watson; they have a nice filter to locate surveys available and participation. However, imercer has more information readily available. watson wyatt
Towerswatson.com is a comparable website. I would improve your site by including a more comprehensive drop down menu for ease of access to the various pages of the entire imercer web presence. I would also like to see a simpler breakdown of the cost versus offerings for the various options available. TowersWatson- Comptrack / I prefer to work with CompTrack as information is better visualized and easier to find The user experience could be improved with a better layout, more relevant links and information to the user, and an easier tool to extract data than PayMonitor. I'm sure it works, but it would be nice to have a tutorial (maybe a recorded webcast?) on how to use the tool more effectively. Navigation of site and search capabilities Hay Group. Western Management Group; Towers Watson / More white papers on HR Compensation issues globally.
I think it compares to Towers Watson. I like that there is tons of information on the site but sometimes it becomes confusing to find what you are looking for specifically Radford - ease of navigation World at Work, make it easier to find the data i need Better search engine, more research/survey articles, easier navigation. towers watson - there survey participating inventory is better highlighted/accessible
AIRINC - Strong crosstabs across the top of the page allow for easy linkups to needed information. Good news/product update columns at center of home page. it would be a combination of several websites :-) I think a bit of a face lift with easy naviagation would be great Ability to customize home page would be nice. I find myself spending too much time searching your site. I search on the home page would be helpful. Market data reports and difficult to customize. Would like to have a report that can be personalized to include benchmark description and the global grade descriptors. Similar to the SIRS Report Navigator. carswell, they have better products Categories, direct links, News-room; better internal search W@W. A more effective/advanced search functionality. AonHewitt compensation centre Change the layout to more uniform. SHRM. Mercer > SHRM. SHRM has poor search engine with information overload/spits out unapplicable information. / / Search is key When it comes to the analyzing the available survey data from a PayMonitor perspective, IPAS, Radford and Towers Watson are far easier and efficient to support the needs of a truly global company (global survey matching codes, exporting global survey results). The good news is that all of these sites could use updating and iMercer is standard fare among all. The issue is trying to get a lot of data to a very specific audience. If built to look more like how news websites are designed it may present a much more rewarding user experience. After all, in theory the goal for both is to impart information. If the GUI is designed as a cross between how news services organize content and how universities organize "fyi" content I think that these sites would be more user friendly. biligual website would be nice
TIAA-CREF has continually updated their website to respond to their clients' needs for quick information, current news, tools to make financial investment choices more user-friendly and easily understandable. https://www.twdataservices.com/twds/public/welcome/home / / The site is quite clean, modern (although their survey products are harder to find unless you know in advance what you are looking for)
Your website should be as easy to use as Radford's website. Make the search feature better and make it easier to get directly to the most frequently used materials like the TRS surveys and the purchased tools. I find it easier to move around the SHRM site than Mercer's. I think Towers Watson has a better layout...more inviting. See all comments at: http://www.imercer.com/uploads/imercerReports/xls/imercer‐comments.xls ‐ tab
Q16b.
List of Countries of Participating Clients
Answer Response %
Algeria 2 0%
Andorra 1 0%
Argentina 28 1%
Australia 42 2%
Austria 5 0%
Bahamas 2 0%
Bangladesh 1 0%
Belgium 17 1%
Botswana 1 0%
Brazil 24 1%
Bulgaria 2 0%
Cambodia 1 0%
Cameroon 1 0%
Canada 271 13%
Chile 9 0%
China 61 3%
Colombia 7 0%
Costa Rica 5 0%
Croatia 1 0%
Czech Republic 7 0%
Denmark 19 1%
Ecuador 2 0%
Egypt 6 0%
El Salvador 1 0%
Finland 5 0%
France 14 1%
Germany 35 2%
Greece 6 0%
Guatemala 2 0%
Honduras 1 0%
Hong Kong (S.A.R.) 18 1%
Hungary 6 0%
India 26 1%
Indonesia 15 1%
Ireland 5 0%
Italy 10 0%
Japan 10 0%
Jordan 1 0%
Kazakhstan 2 0%
Latvia 2 0%
Lebanon 4 0%
Lithuania 2 0%
Luxembourg 2 0%
Malaysia 22 1%
Mexico 41 2%
Morocco 3 0%
Netherlands 15 1%
New Zealand 18 1%
Nigeria 1 0%
Norway 3 0%
Pakistan 3 0%
Peru 2 0%
Philippines 13 1%
Poland 10 0%
Portugal 2 0%
Qatar 1 0%
Republic of Korea 5 0%
Romania 7 0%
Russian Federation
21 1%
Saudi Arabia 2 0%
Serbia 6 0%
Singapore 47 2%
Slovenia 1 0%
South Africa 11 1%
Spain 15 1%
Sri Lanka 4 0%
Sweden 10 0%
Switzerland 23 1%
Thailand 10 0%
Trinidad and Tobago
1 0%
Tunisia 1 0%
Turkey 6 0%
Ukraine 6 0%
United Arab Emirates
11 1%
United Kingdom of Great Britain and Northern Ireland
45 2%
United States of America
997 48%
Uruguay 1 0%
Venezuela, Bolivarian Republic of...
2 0%
Viet Nam 8 0%
Zambia 1 0%
Total 2,057 100%
