8/3/2019 Usa Final

1/34

Introduction

I am doing masters in Tourism and hospitality management. For completion of my

studies I need to have a tour on University of South Asia Cafeteria for customer food service

survey which given me by my respected teacher. Mam. Sameera Ali gave me task to report on

University of South Asia which I have done.

The University of South Asia, a seat of higher learning with a wide array of academic

options, each of which will shape the student future in an exciting and unexpected way. AtUniversity of South Asia, strive to make learning a rewarding activity for student.

It is a great achievement of University of South Asia to change the system of higher

education in Pakistan. In 1988 from the platform of National College of Computer Sciences,

University of South Asia initiated the move of change by offering Computer Science programs.

Today HEC is in the process of getting two year Bachelor programs replaced with a four year

Bachelors. Instead of studying seven courses, students are now exposed to 40+ courses at

the undergraduate level. This system has been adopted from the American universities where

most of the students study and work simultaneously. Although the duration is four years,

students with better learning skills and time to study can complete this degree in less than

three years. They take six regular semesters and two summer sessions thereby completing the

requirements in shorter time span.

At University of South Asia, they strive each day to come up with new and innovative

ideas for providing better options to the students. University of South Asia engages the best

available faculty and struggle to improve the teaching standards each day.

1 | P a g e

8/3/2019 Usa Final

2/34

History of University of South Asia

During the last two decades, there have been enormous changes in the global trend of

business and industry. Accordingly a need was felt to reframe our system of education with a

view to switching from aimless education to modern purposeful and job-oriented education in

order to overcome the challenges of the 21st century. Keeping in view the limitation of the

public sector, it was required from the private sector to share the burden of education with the

Government. Accordingly, a most courageous and innovative step was initiated by The Sadiq

Memorial Educational Society for establishing a chain of National Colleges of Computer

Science (NCCS) throughout the country for offering Computer Science Program. Under the

dynamic leadership of the members of The Sadiq Memorial Educational Society, initially a

mass computer literacy campaign was launched with the aim to promote computer education

and its practical usage in Pakistan. The primary mission was to prepare the nation to

participate fully in the computer revolution that continues unabated to date. The Bachelor of

Computer Science (BCS) program was launched in 1992 and Intermediate with Computer

Science (ICS) was introduced in 1994.

The year 1995 was yet another milestone as MBA and MCS programs were launched

that year. During a short span of 16 years, more than 100,000 students have graduated from

2 | P a g e

8/3/2019 Usa Final

3/34

The National Group of Colleges and are holding key posts in various offices and enterprises of

national and multinational repute. National Group of Colleges succeeded (by the grace of God)

in the establishment of a chartered degree-awarding higher education institution by the name

of Institute of South Asia on Monday, April 14, 2003 vide The Institute of South Asia, Lahore,

Ordinance 2003, Punjab Ordinance No. IV of 2003. Institute of South Asia was upgraded to

the status of a university on May 29, 2004, with Chief Minister of the Punjab formally

inaugurating University of South Asia.

USA is determined to bring advancement in each and every aspect of human learning.

Exploring the unexplored and reaching out to the fretful will make this globe a better place to

live for our generations to come.

University of South Asia comprises schools, colleges and institutes. They constitute a

faculty within themselves and work in harmony with each other, still retaining their individual

identity. These schools and colleges have their own head - titled as the Dean or Principal. This

division makes it convenient to manage the university professionally and effectively, paying

equal emphasis on every program of study.

Mission Statement:The mission of University of South Asia is to facilitate youth in developing their vision

and thinking abilities; converting them from Manpower to Mind Power.

Campus Life Facilities:

Auditorium and Lecture Rooms

Resources Center

Computer Lab

Science Lab

Engineering Lab

Dining Halls

3 | P a g e

8/3/2019 Usa Final

4/34

Stationary Shop

Fitness Center

Swimming Pool

Out Door Sports Activates

Transport Facility

Wi-Fi Campus

Hostel Facility

4 | P a g e

8/3/2019 Usa Final

5/34

Cafeteria of University of South Asia

Eating in a pleasant environment is important for our physical and spiritual well being.

To provide a congenial atmosphere for sitting and eating, the University has large dining halls

where students can spend their free time and enjoy meals at competitive rates. Students and

faculty can use the dining halls throughout the day and enjoy meals round the clock. The

quality of food served in the cafeteria is monitored constantly for its hygienic value and

standards are constantly worked upon to keep improving them.

5 | P a g e

8/3/2019 Usa Final

6/34

The cafeteria has 4 large dining halls. In the cafeteria 1 dining hall is specific for and only girls

are allow to dining here. Others 3 dining halls are used for both girls and boys. The cafeteria

provides self service and also provides table service.

6 | P a g e

8/3/2019 Usa Final

7/34

7 | P a g e

8/3/2019 Usa Final

8/34

In the cafeteria a specific place is available for prayer and the management provides the

event and party area for student which is specific for event and parties.

8 | P a g e

8/3/2019 Usa Final

9/34

Food Variety of cafeteria

The cafeteria of university of south asia have a variety of food they have the pre made

food items like snacks and sandwiches, the cafeteria also provide the made to order foods

throughout the day, they also provided Chinese food, continental food, fast foods, coffee, tea

fresh juices soft drinks bakery items and etc.

9 | P a g e

8/3/2019 Usa Final

10/34

Food Preparation Area

The food preparation area of the cafeteria has large place and having well cooking

equipments. In the cooking area 2 head chef is working 1 for continental and 1 for Chinesefood. six employees are working under the head chefs in the food preparation are.

Manger of Cafeteria10 | P a g e

8/3/2019 Usa Final

11/34

Mr. Mumtaz Ali is the manager of the Cafeteria of University of South Asia. He is doing

Masters in Business Management in 1995 from Punjab University. He is working at

management level 10 years in a private company and in 2005 he is joining University of South

Asia and appoint as a incharge of the cafeteria of University of South Asia. During the

interview Mr.Mumtaz ali tells us the cafeteria of the university is not on contract based it is

running by management of the university and 20 workers work in the cafeteria and they

provide both table and self service to avoid the crowding during busy hours in cafeteria. He

tells us they prepare food in the cafeteria and avoid purchasing pre made food. They purchase

the raw material and prepare the food with proper sanitation and health safety measurements

and provide a healthy food on reasonable price for students in a good environment.

Methodology

11 | P a g e

8/3/2019 Usa Final

12/34

Participants:

22 campus members completed our paper survey. Of those, 77% were students, 23%

faculty, and 0% staff. Survey data collected on a voluntary basis as fellows visited classrooms,

cafeteria and other campus locations.

Measures:

The administered survey consisted of 19 multiple choice questions and 1 long answer

questions. The survey aimed to customer food service satisfaction, as well as other factors

within the cleaning, processing, preparing and serving process of the foods. Some questions

were asked regarding the current condition of the cafeteria cleanliness and furniture.

Results:

Gender

12 | P a g e

8/3/2019 Usa Final

13/34

1210

Male Female

22 campus members completed our survey in which 12 male and 10 female participate and

complete the survey questionnaire. The ratio of the result show thats mostly student are male.

Age

13 | P a g e

8/3/2019 Usa Final

14/34

18-25 25-30 30-40 50-Above

0

5

10

15

20

25

In the survey form we mention four age group of different age and the results of the survey

show that the members who have completed our survey form have mostly age group of 18 to

25 years.

Education

14 | P a g e

8/3/2019 Usa Final

15/34

Masters

Graduation Masters M.phil/PhD Others

0

2

4

6

8

10

12

14

The people who have completed survey form they are mostly student and studied in masters

program the percentage of the education of the students is as respective the 30% students

are doing graducation,60 % Masters,0% M.Phil/PhD, and 10 % others programs.

Campus Status

15 | P a g e

8/3/2019 Usa Final

16/34

Student

Faculty

Staff0

2

4

6

8

10

12

14

16

18

The results of the survey show that the percentage of the students is 70% and 30 % faculty

members and 0 % staff completed the survey forms.

Average Meal Eat in the Cafeteria?

16 | P a g e

8/3/2019 Usa Final

17/34

1-2 times

Monthly

13%

1-3 Times

Weekly

33%

Never

4%

Daily

50%

The results of the survey show that the percentage of the students which eating in the cafeteria

.The 50% students eat daily in the cafeteria, 33 % eat 1-3 times weekly, 1-2 times monthly 13

% and 4% students never eat in the campus cafeteria.

Meal Eat Regularly

17 | P a g e

8/3/2019 Usa Final

18/34

Breakfast,

18%

Lunch, 27%

Beverages

9%

Snacks 46%

The results of the survey show that the percentages of the food items which students eating in

the cafeteria .The 46% students eat snacks in the cafeteria, 27 % eat lunch, 18 %eat breakfast

and 9% students drink beverages in the campus cafeteria.

Menu Variety

18 | P a g e

8/3/2019 Usa Final

19/34

0

2

4

6

8

10

12

Excellent Good Average Below Average Poor

Excellent Good Average Below Average Poor

The results of the survey show that the percentage of the menu variety of campus cafeteria.

The 60% students answers the menu variety is good and 10% students answers excellent, 15

% answers average, 10 % answers below average and 5 % answers poor. The overall result ofthe survey shows that the cafeteria has the good menu variety.

Quality of Food19 | P a g e

8/3/2019 Usa Final

20/34

0

1

2

3

4

5

67

8

9

10

Excellent Good Average BelowAverage Poor

The results of the survey show that the percentage of the quality of food of campus cafeteria.

The 10% students answers the food quality of campus cafeteria is excellent and 50% students

answers good, 30 % answers average, 10 % answers below average and 0 % answers poor.

The overall result of the survey shows that the food quality of cafeteria is good.

Quality of Service

20 | P a g e

8/3/2019 Usa Final

21/34

Excellent

14%

Good49%

Average

27%

Poor

5%Below

Average

5%

The results of the survey show that the percentage of the quality of service of campus

cafeteria. The 14% students answers the quality of service of campus cafeteria is excellent

and 49% students answers good, 27 % answers average, 5 % answers below average and 5

% answers poor. The overall result of the survey shows that the food service of cafeteria is

good.

Food Served Hot and Fresh?

21 | P a g e

8/3/2019 Usa Final

22/34

Disagree14%

Strongly

Disagree

5%

Strongly

Agree

5%

Agree

76%

The results of the survey show that the percentage of the hot and fresh food which served in

the cafeteria. The 70% students agree about that the food which served in the cafeteria is hot

and fresh and 14 % student disagree, 5 % students strongly agree and 5 % students are

strongly disagree. The overall result of the survey shows that the food which is served in the

cafeteria is hot and fresh.

Server was Able to answer your question?

22 | P a g e

8/3/2019 Usa Final

23/34

Agree

67%

Strongly

Agree

5%

Strongly

Disagree

5%

Disagree

23%

The results of the survey show that the percentage of the staff knowledge about the products

which they served in the cafeteria. The 67% students agree about that the staff have proper

knowledge about the products which served in the cafeteria and 23 % student disagree, 5 %

students strongly agree and 5 % students are strongly disagree. The overall result of the

survey shows that the staff of the cafeteria has proper knowledge of the food products and

they are able to answers the question of the students about food items which served in the

cafeteria.

How Much Money You Spent Daily for Meal?

23 | P a g e

8/3/2019 Usa Final

24/34

0

2

4

6

8

1012

14

16

100 Rs. 200 Rs. 200-400 Rs. 500+Rs.

The results of the survey show that the percentage of how much money students spent daily

for meal in the cafeteria. The 70% students spent daily 100 Rs. For meal in the cafeteria and30 % students spent daily 200 Rs, 0 % students spent 200-400 Rs and 0 % students spent

500+ Rs. The overall result of the survey shows that the mostly students spent daily 100

rupees for meal in the cafeteria.

Cafeteria Ability to Provide Good Atmosphere

24 | P a g e

8/3/2019 Usa Final

25/34

Excellent

5%

Good

49%Average

32%

Below

Average

9%

Poor

5%

The results of the survey show that the percentage of the atmosphere of the cafeteria. The 5%

students answers the atmosphere of the cafeteria is excellent and 49% students answers

good, 32 % answers average, 9 % answers below average and 5 % answers poor. The overall

result of the survey shows that the atmosphere of the cafeteria is good.

Cleanliness of Cafeteria

25 | P a g e

8/3/2019 Usa Final

26/34

The results of the survey show that the percentage of the cleanliness of the cafeteria. The 9%students answers the cleanliness of the cafeteria is excellent and 72% students answers good,

5 % answers average, 9 % answers below average and 5 % answers poor. The overall result

of the survey shows that the cleanliness of the cafeteria is good.

Cleanliness of Food Preparation Area

26 | P a g e

Excellent

9%

Below

Average

9%

Poor

5%

Good

72%

Average

5%

8/3/2019 Usa Final

27/34

The results of the survey show that the percentage of the cleanliness of the food preparationarea of the cafeteria. The 10% students answers the cleanliness of the food preparation area

is excellent and 47% students answers good, 33 % answers average, 5 % answers below

average and 5 % answers poor. The overall result of the survey shows that the cleanliness of

the food preparation area of the cafeteria is good.

Cleanliness of Eating Area

27 | P a g e

Excellent

10%

Below

Average

5%

Poor

5%

Good

47%

Average

33%

8/3/2019 Usa Final

28/34

The results of the survey show that the percentage of the cleanliness of the eating area of the

cafeteria. The 14% students answers the cleanliness of the food eating area is excellent and

58% students answers good, 18 % answers average, 5 % answers below average and 5 %

answers poor. The overall result of the survey shows that the cleanliness of the food eating

area of the cafeteria is good.

28 | P a g e

Excellent

14%

Good

58%

Average

18%

Poor

5%

Below

Average

5%

8/3/2019 Usa Final

29/34

Condition of the Furniture

The results of the survey show that the percentage of the condition of furniture of the cafeteria.

The 17% students answers the condition of the furniture of the cafeteria is excellent and 40%

students answers good, 30 % answers average, 9 % answers below average and 5 %

answers poor. The overall result of the survey shows that the condition of the furniture of the

cafeteria is good.

29 | P a g e

Excellent17%

Below

Average9%

Poor

4%

Good

40%

Average

30%

8/3/2019 Usa Final

30/34

Staff Showed Knowledge of the Products

The results of the survey show that the percentage of the staff knowledge about the products

which they served in the cafeteria. The 9% students answers that the staff showed the proper

knowledge of the food products, 41 % answers good, 36 % answers 36 % average, 9 %

answers below average and 5 % answers poor. The overall result of the survey shows that the

staff of the cafeteria has proper knowledge of the food products and they are able to answers

the question of the students about food items which served in the cafeteria.

30 | P a g e

Below

Average

9%

Poor

5%

Excellent

9%

Good

41%Average36%

8/3/2019 Usa Final

31/34

Staff is Courteous and Friendly

The results of the survey show that the percentage of the staff behavior with customers. The

5% students answers the behavior of the staff is friendly and courteous with customers is

excellent and 58% students answers good, 27 % answers average, 5 % answers below

average and 5 % answers poor. The overall result of the survey shows that the behavior of the

cafeteria staff with customer is good and friendly.

31 | P a g e

Excellent

5%

Below

Average5%

Poor

5%

Good

58%

Average

27%

8/3/2019 Usa Final

32/34

Comments:

Food is too much expansive. It shold be cheap as we are students and clean the food before

making Zabih Ullah (Engineering Department).

The quality of Food is good but do more for improve the standard of cafeteria Faizan Ali

(Department of Arts and Design).

32 | P a g e

8/3/2019 Usa Final

33/34

Recommendation

During my survey in the University of South Asia Cafeteria I am observing many thing which

need improvements.

Food Preparation Area

The food preparing are of the cafeteria is not equipped properly and need more advance

equipments for food preparation. The cleanliness of food preparation area is average and need

more cleanliness in food preparation area to avoid the germs and contamination of food.

Food is too expansive

Food is too much expansive and the cafeteria management needs to do some steps for

providing food in reasonable price for students.

Availability of fresh Juices

Provide the fresh seasonal juices for student in the cafeteria and arrange a specific staff which

provides fresh juices for students.

Labeled the prices of food

The food items are not labeled with prices cafeteria management try to labeled the local and

brand products with prices

Allergy-free food options must always be available

33 | P a g e

8/3/2019 Usa Final

34/34

Conclusion:

After visit the Cafeteria of University of South Asia and having photographs and data I

concluded that this is well developed cafeteria.

The most important thing is that the management of the cafeteria is friendly and cooperative

and the incharge of the cafeteria provide me complete information related to cafeteria and

helping me in collecting data for my tour report.

The overall rating of survey and results shows that the cafeteria is good and the customer food

service of the cafeteria is good. The students enjoyed meal in good environment with

reasonable prices.

I feel very relaxed and good on tour because the employees and workers are very encouraging

and knowledgeable who guided me during my data collection.